LAMP Words For Life App Negative ReviewsPrentke Romich Company

LAMP Words For Life Negative Reviews

3.8
3.80952 star

Total 14 Negative Reviews

LAMP Words For Life App Complaints & User Negative Comments 2024

LAMP Words For Life app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using LAMP Words For Life? Can you share your negative thoughts about lamp words for life?

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LAMP Words For Life for Negative User Reviews

The Spanish option is uglyWe bought this app for recommendation of our son therapist and we have to say that he loves it but one of the things we like the most before buy it was the fact that it’s “bilingual “ and he can practice his Spanish along with English because we speak Spanish more of the time at home. In this point we are very disappointed, the Spanish voice is ugly and the pronunciation is totally wrong with more of the words, they basically used a robot voice and in our opinion that is something unacceptable for an app it costs 300 dollars..Version: 2.44.0

Speech Volume is lowWe currently have an Accent 1000 using full LAMP 84 words that our non verbal son has used to ask for basic request. We purchased this app as a temporary substitute while the Accent 1000 is out for maintenance. I found this app to be more intutitive to setup than the Accent but that might be due to the fact that I knew what to look for. My biggest concern for this app is that the volume is too low even with our iPad turned all the way up. With three other very verbal children, we can't hear our son make requests..Version: 1.5.3

Very Frustrated TodayIt seems as though the app settings and customizations do not backup with iCloud backup. Grabbed my sons device today for school and noticed the app had disappeared off the iPad (weird because it’s always in guided access to prevent things like that happening). Reinstalled the app and none of our custom buttons/icons were there. I restored the iPad from a previous cloud back up and still the app was back to original status. We lost months of custom button and phrase building because we thought the iCloud backup would protect us against lost data. Incredibly frustrating and disheartening, my wife was almost in tears. Please make the app settings and customizations backup with iCloud backup. Just for piece of mind..Version: 2.40.2

No VoiceNo one can figure it out. We can not get any voice on the program. All other programs have volume on the ipad accept LAMP. No support either accept email!.Version: 1.0.9

Do not update!Latest update reset everything on my sons ipad. Now we have to redo months of work setting specific words for him!.Version: 1.2.1

Not compatible with iPhonePlease make this compatible with iPhone. Many times it is desperately needed when traveling or in a pinch..Version: 2.42.1

Make it available to use on phone !My son is autistic and we love the App but he wanted to put it on his phone so he wouldn't have to take his iPad everywhere and it's not available to download for phones . Very disappointing since we paid so much money for the App !.Version: 1.3.3

When it works, it’s great.When the app works, it’s great. It gives my son a voice. When it doesn’t (quiet common lately) it robs him of his voice. Current issues: - randomly swaps vocabulary - freezes on vocabulary screen - freezes on main screen - allows one selection then freezes These aren’t just, occasional “restart the app” fixes. These are recurring on a daily basis, and I’ve spent hours upon hours attempting to fix this for my son to enable him to communicate with a voice. This is easily a 5 star app, but considering the fact that some days we can’t even utilize the app, it’s barely worthy of 1 star. I’m giving it 2 stars because he’s so happy to be able to communicate when it is working..Version: 2.25.2

Lacking Important Support Documentation/Help ScreensThe success of this app relies heavily on the user’s ability to customize it by programming the app. Unfortunately, there is not a users’ manual available for the app—only a “Quick Start Guide” with scant information. This then becomes an exercise in frustration as one slogs through a trial and error method of programming, spending considerable amounts of time on a learning curve that could have been eliminated by a useful manual or even a help screen with a search field. Even though you have already paid $300, you are welcome to spend more time and money on online training or spend additional money on a “premium support” option. As the parent of a special needs child, I really don’t have time for that! For $300, I would think an online download of a decent .pdf users’ manual would be included. Even my new $300 television, which involves less programming, came with more support documentation than this app..Version: 1.1.5

Word prediction not workingAt some point today the word prediction feature stopped working on both iPads we have this app installed on. The settings are all correct and no changes were made. Is this the result of an update? If so PLEASE FIX!! It’s a crucial feature in my daughter’s usage of the app!.Version: 2.42.1

Lag timeGreat app when it works…however there is a lag problem in the app that causes too much time in between pushing a button and then the voice speaking the word button or to go to a new screen. I can’t seem to find any way to contact the developer to fix the problem. The link to report problem takes user to an error page..Version: 2.41.1

Can’t save settingsThis app is fine except that our settings can’t be saved so anytime our child accidentally deletes the app or changes layout we have to re-set the entire layout manually. So currently we have to take a screenshot of the current layout for these moments. Would be great if we could save our settings/layout.Version: 2.42.1

No receipt for purchaseOur insurance will only cover if we bought first. But, we weren’t sent a receipt for payment so I can’t get reimbursed from insurance.Version: 2.41.1

What happened to Word FinderI use WFL with several students. It is a great app, but for two months the word finder has not worked. I tried to contact support, but an error occurred and I could not send it. Fix the word finder please. It’s really helpful....Version: 2.24.1


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