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The Philadelphia Inquirer App Complaints & User Negative Comments 2024
The Philadelphia Inquirer app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Philadelphia Inquirer? Can you share your negative thoughts about the philadelphia inquirer?
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The Philadelphia Inquirer for Negative User Reviews
✓ Too liberal and biasedThe Inquire loses money because it is a liberal, biased news organization. Left wing liberal nuts may appreciate the progressive non journalistic views but the Inquire must realize that these nut jobs don’t buy or read the news. Even the Inquire sports writers add their liberal viewpoints to sports. What ever happened to just writing the news? What ever happened to true and honest investigator journalist? And the Inquire cannot figure out why they lose money and readership? Simple question- why does Fox News have the highest number of viewers, at times higher than their competition combined? If a Main stream media outlet follows Fox’s footprint they too would be the leader in viewership or readership. Left wing liberals do not have an understanding of reality..Version: 7
✓ Hard to navigateTrying to read the newspaper online is challenging. You start reading in the newspaper format and scrolling through pages. Suddenly you can’t scroll and have to advance the page with a click in the upper right corner. Then suddenly the newspaper format changes and there is no obvious way to switch back..Version: 19
✓ Don’t fool yourselfThis app is all about getting the information on the user and the spam. Probably one of the most aggressive sniffer and snoopers around. This app is one step away from a virus. These people are serious about the user’s information and that’s after paying for a subscription. My advise- delete the app, use the online version through your browser, and make sure the Adblock / privacy protection is in place..Version: 6
✓ Frustrating pop up adsAs a paying subscriber I’d expect to be able to read an article without an ad popping up and blocking the text, sometimes even opening up a different app, without my ever having clicked on it. As I scroll past ads they frequently open up and block the article. It’s a very poor user experience after paying to access the paper..Version: 24.7
✓ Not your daily paperI find the Inquirer on my I-Pad is not the greatest. A lot of the articles are on there for a couple of days. I get the Sunday Inquirer delivered and when reading, beyond the front pages, I notice that I saw many articles on line. There is no articles or scores of high school sports since Rick O’Brien left. Bob McCreight.Version: 10
✓ Bad ad placementI’ve had problems with missing sentences or photos in past articles too, but today I couldn’t even do the first question of the news quiz because a moving ad is perpetually in the way. Please hire some more UX experts who can actually QC the app..Version: 24.1
✓ Ok, but needs some work1) Why are Inquirer links to another Inquirer article jumping out to a browser? This is frustrating and would be good to fix. 2) I appreciate that many images within an article can be zoomed. It would be nice to do the same for the headline image at the top of the article, which doesn’t seem to be able to be zoomed 3) Support dark mode, where the background of all pages could be dark 4) Configurability for articles I want to see versus not; for example I may not be interested in row after row of high school sports results..Version: 4.1.5
✓ Bit of a MessI had a previous subscription from kindle. It was simple to use. I could just read the paper from beginning to end. Now I feel like I’m endlessly having to arrow back to go forward. Many articles are repeated for several days and the amount of advertising is ridiculous. I will give it a few more weeks but will probably cancel, which is a shame because I love the Inquirer..Version: 24.15
✓ Missing sections & poor navigationThis app is absolutely no substitute for a subscription to the Inquirer. I expected that since I’m a subscriber I’d get the same material I get from the paper. But no - no comics, no obits, no Carolyn... not sure what else is missing. I got frustrated and gave up. Navigation is terrible - most news apps will at least give you a handy menu or method to go from section to section. Haven’t found that yet. And just for the record Dear Abby is a terrible substitute for Carolyn..Version: 7
✓ Beware of the intrusive pop up ads.It’s becoming more frequent that intrusive pop up ads are taking over the screen with no way to close them. First it was a google related “you’ve won” ad and now it’s an interactive ad for a game. Twice for me, the ads appearing on this app redirected me to download them from the App Store without me touching the screen. I’ve deleted this app in favor of the mobile site. It’s saddening because the app has otherwise been greatly improved recently..Version: 19
✓ What Happened?I have been using an older app when suddenly it stopped working. Decided to delete and reload. Unfortunately I am faced with a new app, there is only one to choose from. It is horrible, first I had to pick topics and now I must scroll aimlessly looking for articles and sections. What happened to my digital replica edition, there was no warning, no explanation. This may be the thing that finally kills my subscription after 35+ years..Version: 24.8
✓ Lack of Customer CareThe main reason I subscribe is so that I can print the daily puzzles for my wife using the app. Unfortunately, the app does no longer allow me to print the crossword puzzle in a satisfactory fashion. I’ve contacted The Inquirer three days in a row through their email link on the app without a response. Looks like they’ll be losing one more customer very shortly..Version: 24.10
✓ Does not handle certain wifi connections wellThere are situations where I like to download a copy of the day’s paper and read it later in the day, perhaps in a setting where I don’t have a strong internet connection like an airplane or train. This app works well only if you only use it over a good, non captive portal ( hotel, airport, Starbucks ) type wifi connection. In other instances, it loads with no information showing because the app thinks you have wifi when you really don’t. I should ALWAYS be able to access ANY of my downloaded content when no internet connection is available..Version: 24.2
✓ Slow and jumpyApp trying to do way too much, and serving up ads slows down scrolling and reading stories everyday. So frustrating at times I just close out. Too bad since content pretty good. Recently added a new feature - app slows to serve up ads, then freezes and shuts down. Nice..Version: 15.2
✓ Sneaky AdsAds within the articles are extremely sensitive and when the reader attempts to scroll through, they accidentally open the adds. In addition, many of the adds are sized in a way that you cannot scroll past without touching them. Super distracting to be reading an article and have to jump back and forth from an ad that “accidentally” opens in a browser. Seems like they’ve done this on purpose to bolster their click numbers..Version: 8.2
✓ Can not cancel without calling / crazy ‘click bait’ adsHard to trust a news organization that uses tactics to make it hard to cancel or change your subscription. Really damages the trust I have in them. Can not cancel online or via app. WSJ does the same shady stuff. I assumed inquirer was better than them. The ads are really intrusive. I honestly think they are as bad as pop ups from click bait websites. Makes it very hard to read some articles. Again, lost so much trust in my local paper due to thee shady practices. Other real newspapers do not do this..Version: 24.15
✓ CommentsI find the headlines confusing. You have a headline on the opening page, suggesting that if you click on it, you will find the article to read. But instead it takes you to a series of various related articles. So you have to go searching for the article that was first featured. Makes the app difficult..Version: 7
✓ Great news, but the app never loads itI’d love to be happy with the inquirer, I like the news enough that I started paying for it. But the app literally never loads a story for me. If I click on any notification, the app takes me to the story, loads the title and image, but never loads the article. Yes, every breaking news notification is broken, every time..Version: 14
✓ Fine journalism; horrible appThe functionality and user interface for a news app are not complicated or mysterious. But this app is terrible to use: basic navigation is awkward, standard iOS interactions aren’t used consistently, scrolling is jerky, typography is horrendous, and article copy sometimes doesn’t even load. The Inqui is still the go-to Philadelphia news source, but this app is an embarrassment..Version: 4.1.5
✓ This once great newspaper is nothing like it used to be.The percentage of articles appearing in the Inquirer seem to be about social issues, race, gender or immigration. I don't read this media source for articles about social engineering. News, politics, sports etc. I’m canceling my subscription like so many of my friends. The anti law enforcement bias/misrepresentation is appalling. It’s no longer the paper that I grew up with..Version: 14.1
✓ Good paper. Bad app.The Inquirer is an important regional paper that does high quality investigative reporting. Unfortunately the app is really poor. Much of the time the pages won’t load or will load extremely slowly such that I don’t get to read the paper. The other two newspapers to which I subscribe very rarely have such problems. They need to fix this..Version: 19
✓ Severe political biasI have been a subscriber to “Inky” for over 50 years. They have always been politically biased toward Democrats both specifically and generally. Their allowance of hatred against President Trump in the Guise of “opinion pieces” in hitting below the line. And, they are getting worse. The organization of the publishing structure as a non-profit has undermined any hint of fairness and the non-profit status should be revoked. They really don’t serve a broad base. Most people I talk with have already shed their subscription and/or have a low opinion of the inquirer as a balanced news provider or as having a fair opinion section..Version: 4.2.1
✓ Got my card number & charged an inactive accountUpdate 2: randomly they decided to charge my card and I don’t know how they got my card number. It also says “manually keyed”. I will be filing a dispute with my bank. I deleted their app long ago because it is glitchy and now they have stolen my money. Update: still haven’t made the app stable. In addition, I wanted to cancel my subscription but then they emailed me and told me that memberships can only be cancelled by a phone call. Uh, what? So I can sign up online but you don’t want to let me cancel online? What are you? A gym? I don’t believe that it’s right when companies do this. I think it’s a little shady. Luckily I used PayPal and have cancelled the billing agreement so I won’t be charged again. I thought “hey, why not support local journalism” except the only problem is that most of the time I get a spinning circle that takes forever to finish spinning. It almost feels like the Philadelphia Inquirer is stuck in the 90’s/00’s. I shouldn’t have to wait so long to read a notification you sent me or just switch to another article from within the app itself. Definitely cancelling my subscription..Version: 22.1
✓ Sufficient app for InquirerI can’t allow notifications. App works reasonably well. Would like the morning newsletter (and others) as a notification and links from Twitter, email, etc to open in app. Works reasonably well though for reading new articles. No issues logging in with my account. Long term I hope they learn to use the app better for big, significant pieces. Would be nice to follow specific authors as well..Version: 7.1
✓ App suddenly closes repeatedlyThe Inquirer app has had all kinds of issues over the years but, with one exception, is much better than it used to be. But at least once every day while reading the digital Inquirer, the add just suddenly closes and I have to re-open it (and it reopens at the first page rather than my prior location). This happens at least once every day and still happens after I uninstalled and reinstalled the app..Version: 19
✓ Needs email and browser integrationFine reporting and writing. When i get my inquirer news alerts it should be simple to offer me the ability to open this app and load the story. No login required of me. Every. Other. Paid. Service Does It. Instead, with the inquirer news service i have to go through Safari (iphone 12) where I should be quickly logged in but im not. i have to log in each and every time. Other paid services give you a drop bar in Safari offering to open their own app. Not Philly News. Needs to become a 2020 integrated platform and app. Fine reporting and writing..Version: 22.1
🙂 The Philadelphia Inquirer Positive Reviews
The Philadelphia Inquirer works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact The Philadelphia Inquirer.
⛔ The Philadelphia Inquirer Problems
