4.6
4.68307 star

Total 27 Negative Reviews

The Boston Globe App Complaints & User Negative Comments 2023

The Boston Globe app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Boston Globe? Can you share your negative thoughts about the boston globe?

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The Boston Globe for Negative User Reviews

Epaper is the only useful partThe epaper part works well, just like the real paper. Be careful, you will see a ‘done’ button on both sides at the top. The right one takes you back to the epaper, the left one closes the epaper. The actual app is useless. Poorly organized and curated. Works poorly on iPads. Articles repeat randomly and ads intrude..Version: 2.9.5

Great articles but dislike disconnect between email notifications and app.Articles but dislike disconnect between email notifications and app: I really enjoy reading the Boston Globe articles. The problem is when I get an interesting title in my email, I click on the hyperlink only to be brought to the website which demands my login information. When I try going in through the app, I can no longer find the story that I wanted to read that was sent to my email. Would be great If developers could do a “handoff” between email and the app where my login information is saved..Version: 2.3.0

Online is much betterThe app is really very poor for reading and finding the articles especially compared to just reading through a browser where the interface is easier to use and navigate. Of the newspapers I read regularly, Boston globe is by far the worst application. In addition, while I have been a subscriber for a very long time I get asked to login to the app all the time even though the browser interface remembers me. Avoid the app and read the Boston Globe via a browser..Version: 2.4.0

Worst iPad UI everI really like the newspaper itself but the iPad UI is truly the worst of all news apps. When I open the app in landscape mode, all I see a gigantic photo spanning the entire screen. No headline or text is visible without scrolling. At no points it’s possible to get an overview of multiple headlines at the same time. In contrast, I open the NYT app and without scrolling I see the title and a text snippet for 5 articles, and interactive data visualization, and photo related to another article! It’s so much easier to find interesting articles. Please Boston Globe, hire a UI designer....Version: 2.1.0

Search and linking to the app need improvingThis review is specifically for the app, not for the Boston Globe newspaper. It is a good newspaper and Boston people auto subscribe. But it is a constant source ofAnnoyance that when I received the Boston Globe newsletter, and click on an article, it does not open the article in my app. Instead opens the website which I then have to log into. OK, so I can go to the app and search for that article. But—unless I put the exact title of the article in the search field of the app, I usually can’t find the article. When I do search for an article in the app, I get what seems like a random list of possibilities. If there is a way to sort these to show the most recent articles first, I hope someone will tell me about it..Version: 2.6.2

Epic Login FAIL for Subscriber. Time to end subscriptionI love this paper. But I hate this app. It recognizes my subscriber login 10 percent of the time. When I try to read a section, away from the main landing page, it indicates that I’m not a subscriber. I am! I am pathing much more than my New York Times subscription! It only recognizes my login if I clear my cache every time I try to open the app, which is several t8mes a day. By the way, I’m computer savvy and clear my cache regularly. I contacted customer service and they were patronizing & not helpful. I’m calling ASAP to end this subscription. Btw, it’s sad and sneaky that I can only unsubscribe by calling them directly..Version: 2.3.0

Not Worth Your TimeAs other reviewers have noted, the current version of this app makes logging in impossible (the login page disappears and shuttles you back to the home page before you can begin to type). If you find a way to log in and then navigate your way into an article that interests you (be prepared to spend a while cutting a path through the baffling layout), you'll see that the comments section has disappeared. Well, at least the Russian bots have been foiled! Stick to your browser..Version: 2.0.5

Ads suckYou can’t scroll past an advert without it switching apps and loading in the browser..Version: 2.0.5

Not working properly todayI’m subscribed digitally, and I often read an article from a link received in an email from the Globe. Sometimes the link goes to a browser, sometimes it goes to the app. It’s not always easy to switch to the app, which is what I would prefer, but most of the time I can read what I want to read. Not today with the Covid history in MA article. The link from the home page in the app doesn’t work, and when arrive at it from other ways of searching, it constantly refresh, and I either lose the video embedded - it happened several times - or lose my reading position in the article, and even lose access to the entire article and need to start the search again. I am giving 3 stars because it is usuathis bad.Version: 2.1.0

Solid newspaper with terrible user interfaceI can’t fathom why the Globe made their design choices for this app. It’s unreadable. I feel like I’m flipping through People Magazine at the dentist’s office. Or worse. Giant glossy photos take up far too much space. How many times do I have to scroll to get to articles that interest me? Please show me an accessible list of headlines at least. I will stick to the web version, which is a pain to set up for some reason. C’mon Globe, you can do better..Version: 2.2.0

Love the Globe, app not working for meI’m not sure if it’s my account or something with the app . a month agoI had to re-login with a new account (I had let my old digital subscription expire and apparently I used a different email address so I ended up with a whole different account when I signed up again).Now the app is asking me to re-login every time I click a link from the home page - and when I login it takes me back to the homepage and does the same thing all over again. It says I’m logged in on the home page but doesn’t remember it when I try to read an article. So it’s completely useless to me at the moment -The only reason I still have it on my phone is to get the alerts,But if I want to read the link attached to the alert I have to go find it manually on safari or from Twitter or something..Version: 2.4.0

Terrible-Repetitive and FrustratingI’m very surprised at the number of positive reviews of the Globe’s app, as I find it a very unpleasant experience. Rather than streamlined and clearly labeled sections like top stories, politics, metro, business, etc, the app seems to first have top stories, and then as you scroll down, the same stories are repeated over and over. This is frustrating and makes no sense at all. I realize one can navigate by selecting the sections on the left side menu, but even here the stories appear up top and then again below. As a result, I rarely read the Globe, and stick to the NYT and Wash Post. They both have excellent apps that the Globe would do well to study and emulate..Version: 2.6.2

It’s been awful, foreverThis is honestly the sorriest news app I’ve encountered. It’s been a mess for years - making it apparent that the Globe owners and management just don’t care. How can a major city news org allow this? It’s the norm to have old news articles mixed in with today’s news. Repetition of articles is also common, just as it is on the email I get for today’s news each morning. Need to search? Good luck. Not even obituaries are findable. Boston Globe, take a lesson from the mobile apps for both the NTY (with its amazing graphics) and WSJ (just organized and non repetitive) and get it together. This app is an embarrassment..Version: 2.4.0

Newest update causes constant crashesApp pestered me to update all day, after I did all the all does is crash. Can not read an article crashes with each open. Deleted the app, did a full reset on my phone and when I reinstalled the app I could not even get it to log in before crashing out. Currently the app is forcing me to use safari to read stories. Please be more sure your updates are not going to ruin the experience before publishing them in the future..Version: 2.9.0

Still great, but...I love the Boston Globe and have read it every day for 45 years. I still don’t miss a day, even though I don’t live in Boston anymore. My one concern is that it increasingly seems determined to enter the culture wars, more as a participant than as an observer. I am not a habitual critic of the press, and I don’t look for liberal bias under every leaf. But I think the Globe’s news articles do tend to be slanted, and the selection of what to report or omit seems to reflect an agenda at times. In the opinion pages, liberal perspectives outnumber conservative ones by at least 4 to 1. Many columns are preachy and repetitive, more hysterical than thought-provoking. I hope the editorial board will occasionally self-reflect and remember that its more strident members do not hold a monopoly on truth and justice. Still, I love the paper and probably always will..Version: 2.0.3

Search function seriously flawedWhile the app does a decent job of presenting the news in an organized manner, the search function is nearly useless in trying to access older articles or stories one may have missed. Basic search terms fail to produce results showing stories matching the search, but instead yield what appear to be a host of unrelated articles. An effective search function is attainable, as the one on the New York Times app works great. I don’t understand why the Boston Globe can’t offer the same results on its app..Version: 2.9.3

‘Town’ paper. Little sense of the world.It’s mind boggling how little news the Globe reports. Essentially none. In fact it’s a huge source of embarrassment for Massachusetts literati who have no choice but to read the NYT for actual news. Seems that all the globe cares about is scoring points with wokies. In fact, the less rational the better. In short , if a person or subject is woke, they can do no wrong, and any questionable ethics are ignored. In contrast, if a topic or person are independent & pander free rational, the globe will either bury it on page 100, or not mention it all or report 1/2 of the story, to skew the message to their wokie bias. To appear balanced they will publish the extreme wacky right fringe, but not the moderate, calm minded cerebral centrists. Sad, actually sad..Version: 2.9.8

I wish they presented the news in a fairer way.I understand that the Boston Globe leans left. That’s fine. I also read papers that lean right. But I do wish it at least proffered some news that wasn’t so politically biased. I wish this because of two primary reasons. First, the audience is disrespected. We’re treated as too ignorant to get the news straight and factual and decide on our own the ramifications. We also so get all the news, not just the news slant that favors any bias. Second: All newspapers should clearly identify their opinion pieces. Far too often the Globes news stories are really opinion pieces. Fine, but be honest and label them as such..Version: 2.0.5

Some basic features lackingThe app works well but sharing an article from newspaper view or anywhere doesn’t work. The shared link is to the whole news paper but not to the article. It’s a basic feature that should work well in modern apps especially for news..Version: 2.9.1

Search stinks and so does opening shared articlesI am embarrassed how poorly your search engine finds articles. Even with two words of a known headline it can turn up no results or it’s 2 screens down. And one great example was that you changed the headline and it took 3 separate searches to finally find it a week or so after it came out. You should know you’re not alone, the NYT is just as bad. Also, why won’t your app recognize that I’m a subscriber when I click on an article sent to me? I either have to login again or just close and search for the linked article. Note that when I open the App it doesn’t require a formal log in. Good luck.Version: 2.9.8

Decent but flawsHalf of the notifications don’t take you to the article, especially if you don’t tap on the story within a short time; it’s like the app forgets the article exists, so you have to use the search function. And it’s mostly a wrapper for web articles anyways and not a native experience. I hope the money not going towards app development is going to pay for journalism instead..Version: 2.9.6

Terrible user experienceThe app has pop up ads that appear and scroll the X to close them off the screen so they're just stuck there. Sports scores are forced to stay in the screen and take up way too much real estate. The experience was so poor that I am going to delete the app despite being a subscriber. I guess I'll just use the web site on my desktop because this app is so bad it's basically unusable..Version: 2.9.2

Remembers subscriber status but could be better experienceI’ve been a Boston Globe subscriber for 7 years, and despite paying them every month for the privilege of unlimited access to articles, I keep getting the paywall and being asked to log in. This app is the only thing that seems to remember my subscriber status on mobile. If you can’t track my cookies across Facebook, Twitter, Safari - I would like the ability to always open Globe articles in the app. It’s really annoying to get blocked from an article on Twitter, having to open the app, and searching for the headline of the article I wanted to read. The search isn’t that forgiving, it doesn’t autocomplete. Feels like old technology from the company that brought us the first responsive news website years ago..Version: 2.2.0

Poor attempt at representing the paper versionThe app works fine, but it is a completely different version of the Globe than the print or e-version. Front page articles are buried deep in the app, if at all. Same for print stories in nation, world sections, many of which don’t exist in the app. Furthermore and most annoying is that the app just recycle stories from other sections when you attempt to scroll through available content. You have to be a magician to find more than 30%40% of what’s printed..Version: 2.8.2

Does not work offlineIf you plan on downloading the paper then jumping on a plane and reading the paper while flying? Forget it. The app requires internet access to open and content. This is a downgrade from the previous version and a real annoyance. I travel regularly and read the e-paper Boston Globe every time I am on a plane. NO MORE. What is the point of downloading if you have to have internet access you can just go for free content on the web. I contacted the Globe and this is how the new version is suppose to work..Version: 2.8.2

Slow ad-delivery appThe app is designed to feed you ads, ads, ads. There is content sprinkled around the ads. It opens the ads before content. If you scroll the content, the ads pop up again. The worst example I have yet seen is the comics. You can open each strip one at a time. As the strip opens it first displays an ad. Then it opens a nested window. Then it displays the strip in the nested window. You can click on a link to advance to the next step. Then it clears the page. Then it does the most important part, it fills in an ad. Then it opens a nested window. Then... well you get the idea. I timed it, and it takes 5-8 seconds per strip. This is just sad. I was a multiple-decade subscriber to the paper version, switched to reading the Globe on my Kindle. After a few years, the content kept shrinking. I tried the online version then but it was awful, and I got the Washington Post, which is cheaper and very good. I added the New York Times, which is cheaper and very good. On a whim, I thought to try the Globe again. Right now it is a NOPE! I may give it a few days before I cancel..Version: 2.9.5

Poorly formatted for iPad ProReading on an iPad Pro is pretty annoying if using a keyboard—which is the typical way to use an iPad Pro. The main page is horrible. Each article has a full screen image and a headline. The headline doesn’t even fit on the screen because the image is so large. Give me an option to hide the image. I’m not looking for a picture book. Stop making me scroll so much to see the headlines. Check out the NYT app for decent formatting. Maybe the Globe just doesn’t have enough subscribers to pay someone to format the front page daily. That is fine. At least let me hide the useless pictures. I Just scrolled through and 6 of 7 pictures are just dudes and only one is someone I recognize. Why do I need to see these people. If they didn’t something important, tell me what they did. Just give me the headlines so I can choose what story to look at..Version: 2.0.5


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