Philips Hue Negative Reviews

Philips Hue App Complaints & User Negative Comments 2024

Philips Hue app received 144 complaints, negative comments and reviews by users. Have you ever had a bad experience using Philips Hue? Can you share your negative thoughts about philips hue?

Philips Hue for Negative User Reviews

✓ Multiple bridges don’t work.My biggest frustration is that I have to have two bridges because I brought into your product fully and got a lot of products. This is hugely inconvenient for many reasons. One I’d call out is the system only lets me sign in to one for out of home control though as “my Email is already connected with another bridge”. Please produce an upsized bridge so we can have one. It would make the app and ecosystem much more usable. I don’t overly love the separation between the app and labs. I live with that though..NZ_AmberVersion: 4.14.0

✓ New design sucksAll people involved in this change should consider a change in careers..ProactivematterVersion: 4.4.0

✓ The app is clunky and doesn’t have enough optionsI have to click settings > accessories > (wait for an absurd amount of time) > to then be able to toggle accessories on and off. Can’t these be put under accessories in the home tab of the app under your rooms as accessories? That way we could turn them on and off with ease, or allow Siri to be able to toggle them on and off. Also, where did the long press the app icon shortcut menu go? You used to be able to long press the icon on the Apple Home Screen and a list of lights would pop up which you could toggle on and off. Can’t think of a reason why this function would be removed..SoupreauemeVersion: 3.44

✓ You updated five days ago and you still have not fixed the routines?I went into the App Store and saw that you had an update five days ago and I was excited because that meant that I probably could now use my routines. Wrong! I cannot believe that you guys still haven’t fixed the routines section. In the other routines area, after trying to save something on the third chance, the app freezes. I am simply not able to set up anything in other routines. Come on guys! This is terrible really do like the update, but there are so many mquirky problems with the darn app! You fixed the widget problem very quickly, and I appreciate that. Now you have a problem with routines! I cannot for the life of me set up my routines using the “other routines“ area. In the past I’ve been able to have my lights go on at a certain time and go off at a certain time specifically, every day of the week, and it’s just not working. I press the button to save, and it goes right back to the same screen as if it has not been saved. I press save twice, and it doesn’t work. The third time I press it the system goes into an eternal spinning circle frozen app! And then I have to simply reboot the program! Like I said, I like the styling that you did and some of the features you added, but you have really screwed up a lot of small areas of the usefulness of hue.RMSVersion: 3.0.2

✓ MellonWho ever did that latest patch is a Mellon head. Try to turn on bedroom lights and tells me I have multiple lights. 5 years never had that problem. Tell Alexa to turn on all bedroom lights and apparently even thou in deferent groups my porch lights kitchen light and counter lights are in my bedroom. Good job guys..Rob11683Version: 4.1.0

✓ Update removed very important featureThe new update is joke. It removed one of the most important features which is the master color wheel. Before, there was a “master” color wheel for all the scenes combined, and a master color wheel for each individual scene. For example, i used to be able to control ALL the lights inside my house with one color wheel. If i wanted all the lights in my entire house to be “blue”, i would simply drag my finger on the master color wheel to blue and they would all change at the same exact time. Same goes for room scenes. If i had 5 lights in my “bedroom”, there was a master color wheel for the entire bedroom in which i could do the same as i mentioned above. It was very easy…. Now with the new update, they removed the master color wheel, and if i want to make all the lights blue, i have to individually set each light to blue. This makes zero sense as they have regressed the functionality of the app. I have reached out to Philips Hue support about this issue several times and they don’t seem to understand or care. The app developer needs to understand what is going on here and fix this. It is completely unacceptable..Bobdeli13Version: 4.5.0

✓ New AppI have installed the new app only to find the thing I do most - change the brightness of individual lights in a room, now requires me to open every light individually to access the control. This has changed from a one step process to a thee step process. Am I doing something wrong or is my disappointment warranted. Changing light levels is a primary task, what have you done Philips. Also horizontal scrolling to access lights is less intuitive and I used to be able to see all lights on my phone screen now I can’t and have to scroll! My opinion and I don’t know if others share, but my initial view is the app feels less professional and polished than the legacy app. This is a design disaster can I have old app back please. Philips I hope you are listening..Biggles1999Version: 4.0

✓ User Experience Who?I’ve always loved my hue bulbs and have never had any substantial problems with the app, until now of course. for some reason, someone on the development team decided to ruin the user experience and make the interface unbearable. the new way of scrolling through scenes, not being able to move scenes, the placement of the scenes above the option for the bulb settings, the uncomfortable way of adjusting brightness and hue once picking from the scenes or selecting your bulb, are just a few reasons i feel compelled to write this review. options are not intuitive and don’t seem to follow any sort of logical structure as to why elements are arranged in the way they are. before the redesign, the app was easy to use and every step was easy on the eyes to follow linearly on the screen. now, there’s odd mixes of vertical and horizontal sliding and scrolling that really is not necessary and makes things worse. it breaks the flow of the rest of the app too since the rest of the app besides Home appears to be unaffected. In conclusion, I can’t avoid the terrible UX when i’ve already invested in the hues ecosystem. please make the interface bearable and easy to use again. thank you..StrawberryfawnxVersion: 4.1.0

✓ I don’t agree - how do I proceed?I don’t agree with the new terms and conditions - yet there is only one button to click on, which says ‘I agree’ (Sept 2023) How do I get to a button which says ‘I disagree’?.RichRootesVersion: 5.0.2

✓ Your Latest Update Made My Devices UnusableMy building doesn’t allow peer to peer connections, so if I place my actual WiFi won’t let my Hue lights communicate with my phone communicate. Yes, the WiFi situation is ridiculous, but I live in a historic building that only has one option for Internet and I already had Hue lights and bridge from the last place I lived. Regardless, even not being able to connect Hue to Internet was all fine, because Hue didn’t require Internet connection before, so I set up LAN and it worked fine with Hue Tap for controlling my devices. But as of recently, there’s an update for Hue bridges and it says I can’t use the Tap again until I do the update, which I can’t do because my bridge can’t be connected to the Internet in my building, just the LAN that I set up which has no Internet connection. It wasn’t broken, but your update broke it. Did you really have to disable all the features when I was able to use just fine without the update? I’ve spent so much money on Hue products to make this work. Seriously disappointed. Please make it possible to download update onto phone and then get back on my LAN with the bridge to install the update..CourtneyRenee95Version: 3.29

✓ InfuriatingThe lack of widgets in the new app is annoying enough, but trying to recreate them using HomeKit (which has no widgets either) and Shortcuts seems like it should be possible, but I’ve wasted more time than I’d like. Perhaps someone could put together a tutorial on how to achieve this? In the meantime I’ll carry on wondering if an old fashioned dimmer switch might be a better option….GwtpVersion: 4.0

✓ Very lacking in options... disappointedDear Hue Engineers, The app does well at what is included but I’m really surprised at how few options there are in the app. The “zones” are nice but that’s about the best feature. For a $200 light kit the app is very, very lacking in options overall. Feels like a half finished app that was thrown together at the last minute, not a product that has been around for several ‘generations’ of lights. Love the wake up feature but you should be able to wake up to any color combo you want, not just white. No options to fade between colors. No options to automatically change colors at preset intervals. Other than turning the lights on/ off and choosing the colors you have to rely on 3rd party apps to do anything “fun” with these lights. Very disappointed in this app for how much the lights cost. Hue should be ashamed to have this app in the App Store, same goes for the Apple Watch app. From the watch you can only turn on/ off the lights to 4 very boring pre-set options, zero options to customize what color the watch app will turn on. A lot of the “lab” features should be standard within the app and customizable. The app and lights have so much potential... PLEASE UPDATE IT!!!!.SparkytheSunDevilVersion: 3.32

✓ Recent updates causing issuesWhen I first purchased the Hue Phillips lights the app worked great. App updates starting 5 months ago have caused so many ongoing issues - slow connectivity to devices, location based automations don’t work, slow app loading times and overall worse experience then when I first got the app. I love the lights and after such an expensive investment, I hope Hue fixes these issues..MrmemonkeyVersion: 4.10.0

✓ No widget. Slow official support.No widget support, is expected to work through home app and hue app. You can't just access hue app through the widgets or Lock Screen shortcuts. Home app always slow to respond or refresh rather than direct control the hue app has, and as I don't have a Apple pod and iPad doesn't act as home control anymore I assume it's slower than normal. Very irritating..ArikadoX2Version: 5.9.0

✓ Useless!Apple Watch app doesn’t work! I have a series 5 with its own data contract so should be always connected, either by Wi-fi or Cloud. Every time I open the app on the watch I get a “connecting” message that never goes away. I have to delete the app from the watch, reinstall it then reboot the watch. Then sometimes it works for a few minutes before disconnecting again. Sometimes it tells me to reconfigure the phone app. But if I leave it a few minutes and don’t change anything at all it starts to work. Totally random and totally useless! Luckily the Home app works, but since I don’t have a HomePod to use as a hub, it only works in the house and not remotely. iPhone app works ok generally although “coming home” and “leaving home” routines are glitchy - sometimes works, sometimes doesn’t! I expect better from a system that isn’t exactly cheap!.KharyssVersion: 3.32

✓ Update removed useful featuresNo idea what they did or why they did it. There is no logic to the update nor can you get the support you need for the app. The best most useful feature was the countdown timer. I go to bed at different times and used to turn on a 30 minute fade out timer to help me fall asleep. Gone. Or I used to set a timer to shut lights off when i left a room to give me some light because I charge my phone in a different room. Gone. Why get rid of a functional integral part of the app? And why is everything “sideways” now? You no longer swipe up from the bottom of the screen to see other light settings, you now swipe to theleft…Why? No other app has this backwards thinking. They ruined a good thing. Have also had more issues with connectivity to my lights now. I change the scheme and the light stays stuck on the previous colour. Or has a serious lag. Never an issue before. Tragic, unfun and unhelpful app now..FeliciaG23Version: 4.1.0

✓ One Star, lack of real widget supportThe latest update removed the widget support and forces users to create shortcuts on iOS which is MUCH slower than before where it was near instant response. Absolute trash can of an update and Philips should be ashamed and called out for their laziness of dropping their old widget support. One star for ease of use, and one star for losing customer trust..RefraxionVersion: 4.0.3

✓ Extremely Slow, Unresponsive AppPhilips keeps managing to repeatedly fix, and then break the Hue app. It has been stable and effective for well over a year (after a super painful stretch), but they’ve managed to once again render the app nearly useless. For the past several weeks, the app has been much slower to load, and now when you want to turn a light off, you quite literally have to touch the on/off button and wait 5-6 seconds before the light responds, if it responds at all (for reference, lights used to turn on/off in about a second). Worse, while you wait to see whether the app will actually communicate with the Hue hub, the app completely freezes. You can’t swipe up/down or touch anything and have the app respond, and after the lights do respond, you have to wait another 5-6 seconds before the app functions again. So if you want to turn off 3 lights, for example, it will take you 30-45 seconds. For as much money as I have tied up in my Hue lights, I’d like for Philips to test their app updates better before they release the update, and when they cause a major bug like this, I’d really like them to fix it much more quickly. In summary, the Hue lights are outstanding. The app is either brilliant, or unusable for months at a time. Right now, it’s broken again..Bummer ToonsVersion: 3.42.0

✓ Something in the new update means two bridges aren’t supportedWe have a large house which we have installed Phillips hues lights and switches throughout. As the bridges only support 50 devices we have two bridges (one for upstairs, one for downstairs). Something in the latest update means only bridge is active at a time (can’t switch between bridges like you used to). This means you have to remove and physically reactivate the second bridge when you want to use it. This essentially makes one of my bridges unuseable at any given time. Please fix this issue. Thanks.RinaelevenVersion: 4.1.0

✓ Poor migration for Bridge v1 and holder lightsIt is the most frustrating and second worst application I had to « chance » to encounter ver the past 2 years. As an early adopter, I finally tried to migrate from bridge v1 to v2 and migrate the few strips and bulb remaining to the new hub. The application is just useless and full or bug. It doesn’t provide a seamless transition and it takes 5 plus hours without any success of migration. Hue support is just providing cookie cutter replies and don’t even spend the time to review the information provided. I moved from a system that had some vulnerability issues to some pieces of equipment which are simply not working. Whoever is in charge of the migration, backward compatibility and support are simply incompetent. Update and reply: The Twitter support is pretty incompetent despite the 4 hours and numerous message exchanges. The suggestion provided below make little to no sense and don’t address the big deficiencies of the app. Searching with the serial number did the trick at the end. But how difficult would it be for the app these 3 numbers, communicate to the new app and do the search?!? Just sharing 3 strings of characters and suggest the user to start a search?!? This is POOR development and UX. Incompetence all over..BelgianizeVersion: 3.48

✓ Widget update sucksNew update to widget is HORRIBLE. So inconvenient. Old widget was so easy and user friendly. Loved my hue lights before this update. Now I’m thinking of switching..Tami1625Version: 4.2.0

✓ Sharing sensitive dataI’m deleting this app because Hue has changed its privacy settings. I can’t stop them from sharing my usage data (and location and other private things) to third parties. I just want to turn my lights on. Terrible choice on Phillips’ part..Mrs. ApplesVersion: 5.0.2

✓ Hue app doesn’t properly support Hue Go lightI bought a Hue Bridge, a 2nd gen Hue Go and installed this app. Very disappointed: the most basic feature – a battery indicator for the portable Hue Go – isn’t available: neither in the app nor on the light itself. The built-in light effects (e.g., Cozy Candle, Sunday Coffee, Meditation, Enchanted Forest, and Night Adventure) are not available in the app. And the formulas are hidden under too many layers of interaction (Home > Explore > Labs > Browse > Try > ...), cumbersome to reach, and not intuitive to configure. When I contacted Hue support, they didn’t seem in any hurry to add these basic features for the Hue Go or improve their app. So 1 star from me until this gets a major overhaul..Sunday9pmVersion: 3.46

✓ Most Recent Update Made the App Infuriating to UseI don’t know what happened with this most recent update, but I have had nothing but problems since. Routines aren’t functioning properly (turning the wrong lights at the wrong time), setting specific times for routines is a nightmare because the time keeps snapping back to whatever time it defaults to when you first create one, it takes forever to connect to it, the lights aren’t responding to what I do in the app (I have to do the action over and over before they finally respond). I also can’t add lights to zones anymore. The app will act like it added them, but then they’ll disappear from that zone a minute later. It’s also not been working properly with Alexa since the update. Only a select few lights will respond to Alexa commands, and they keep showing up as unresponsive in the Alexa app. I’ve never had problems with the app until the most recent update (the one that also changed the look of the GUI), which is why I will change my rating once this all gets fixed..Dchandler380Version: 4.2.0

✓ Poor design, way over-user friendlyNo timer? That was the best part of the app and now it’s gone. The new design is for four years old children. Disappointing….Beau CockburnVersion: 4.1.0

✓ Awful updateThe new update is awful. So disappointed. Bring back timers for the love of god..KalinfalconerVersion: 4.0.3

✓ Perfectly working. ONE TIME.I have an iPhone 13 Pro Max. This was working great until one day when I tried to reset the connection via Bluetooth it wouldn’t allow me to reconnect and hasn’t since. My phone is perfectly fine. What I’ve noticed is when it goes to pair it displays the word “pairing” for about a millisecond then just sits idle saying it’s connecting but it never does. This is driving me nuts. Any help or fixes to solve this issue?? Until I get this sorted my two star rating stays. And I’m being generous..Pretty MajorVersion: 4.13.0

✓ Why do you hate us?What have we done to hurt you Philips? This is the 2nd update in as many months where I've had to reset and reinstall my whole system. The difference is that this one just sits there "connecting" doing nothing. All of my light switches still work so the hub is working fine and connected straight to the router yet the app won't connect. The minute I updated the app, the hub disconnected from the internet and never reconnected. No light, nothing. The router sees that it's connected and the physical buttons around the house work as they should yet the internet connection is gone, no connection to the app and it's as though the top button doesn't work either. The movement sensors work but the dimming for late night no longer works and you just get full brightness. As I can't connect the app the the hub, I can't move the coding to a new hub. My only option is a brand new hub and having to recode 15 bulbs, 4 movement sensors and 8 switches! This update broke my hub 2, refuses to connect, removes useful widgets, removes the ability to control groups and is style over substance. Very disappointed that an app update can break the hub and cause so much agro with no response on here from Philips. It's an expensive system that now doesn't function properly..SelfSilentVersion: 4.2.0

✓ New design has taken a backward stepI’ve been using Hue lighting for some years now, and it’s really powerful. So why has the new version of the app taken a step backwards? As many others have mentioned, removing widgets is a bad move. I used these a lot, and they worked very well. I saw no reason to remove them, and the shortcuts replacement isn’t nearly as good. There’s still no option for using sunrise and sunset times for some sensor triggers. I have to go into the app and manually change the times on my front door sensor every month or so to prevent the light from automatically coming on during daylight. And lastly, why can’t I use colour values when adjusting my lights? I’m sure that the colours aren’t completely faithful to the values used, but it would still be a reasonable approximation, and definitely good enough for most domestic uses. The app is ok, but it lacks some key functionality that would make the Hue experience so much better..HotbreadVersion: 4.0.1

✓ Suddenly requires an online account and “cloud access”One of the original reasons I bought some Hue lights was precisely because they did not require an online account or have mandatory remote internet access. Recently Hue have added a notice that the app and the Hue system will require you to create an account and log in the near future, along with a significant list of how it will spy on you once you log in. This is utterly unacceptable and atrocious behaviour. I will not be using Hue in the future if this change is forced through..TotallynotawombatVersion: 5.0.1

✓ One fatal flawI have used Hue products for many years. They were a pioneering group in the beginning. Hue products are solid and lasting. I like all those things, and I haven’t balked too much at their pricing. That said: There is one problem with the Hue App that we have endured from the start that I have asked Hue to fix and finally grown weary of - weary enough to start looking elsewhere for smart bulbs and such. The Hue app is the only one I have I have ever used that requires the user to verify their account and connect to the app by pressing a button on the hub - not just initially, but everytime the app is updated. That is a real problem when you are a person who must travel a great deal - and a person who depends on online ability to control devices at the remote location. I am left with two choices. Search through the apps set to update on my devices when I am away and make sure Hue is not among them or update (on purpose or by accident) and lose connectivity. Luckily some control remains via third party apps such as Alexa, but they require more intervention to use. There are other ways to accomplish verification. I can only assume Hue can’t figure that out..MyEdPlaceVersion: 4.0.3

✓ Stuck between 2 appsSo here’s the issue. Suddenly this week every time my Hue bulb is switched off it disconnects from the HueBT app it has worked beautifully on for years. Naturally the first thing I did was try to update it and the app. The app appeared to be no longer available. It will reconnect to this app everyday after about five attempts and 10 minutes of wasted time each morning. So I downloaded the Hue app, it was very helpful and the first thing it wanted to transfer my light from HueBT. Great I thought. It gives me one option which is to click to upgrade HueBT and then when I click it, it takes me to my apple App Store. There I am met with a box that flashes up telling me the HueBT app does not exist. So I’m stumped. The Hue app has no other options. The HueBT app still works if I’m prepared to lose ten minutes every morning or I have no other choice but to replace the bulb with a less “smart” option which might actually be the smart option. Or I gamble and delete the HueBT app entirely and hope this sorts the situation with the Hue app. What would you do? The other issue is we have just bought another bulb just last week. Not sure whether to open it or return it after this. Again, I think the smart option would be the latter..JaneylooVersion: 4.40.0

✓ Spare me the cloud account for “security”After years of use and over a thousand dollars invested, this app gets uninstalled now. Your recent astroturfing comments trying to rehabilitate for the previous (legitimate) reviews complaining about the sudden forced “cloud account” is embarrassing. These are *light bulbs* IN MY HOUSE that I’m trying to turn on and off… I don’t want to join an ecosystem or a family, just let me use them. Utter garbage direction..MoodyDudeVersion: 5.4.0

✓ Update broke shortcutsShortcuts stopped working on wifi since last update.KraserblaserVersion: 5.5.0

✓ Waste of moneyAfter paying alot of money on bridges and all that expensive lights you can't even create a widget, you have to open app which is too mu Vr slow and takes alot time to connect, other cheap options are far better and fast that this BLOO HUE SYSTEM... I wouldn't recommend this philips hue..this app is getting slow day by day instead of getting better.. rip off.HrpreVersion: 4.2.0

✓ New update sucksThere is so much lag and waiting time when using the app and waiting for the lights to respond. Also why have the widgets been removed?!? I feel like the app has been downgraded not upgraded..Bling87Version: 4.0.3

✓ New Buyers Beware!This company locked me out of my house light until I agreed to their terms and conditions. Now they are saying I have to make an account (Which DOES require internet to make). If they can treat you like this now then imagine what the future can hold. All their scripted responses only show they aren’t listening. ⬇️.Tester37Version: 5.0.2

✓ Bad updateI don’t generally like to be too negative about apps - I develop them myself and I know it’s hard work. However, when a product I’ve invested hundreds of pounds in hardware for makes such a poor update, I think it’s important to complain. This update drops the widget feature in exchange for Shortcuts, with very little explanation of how to use them, and doesn’t migrate your existing widgets. It also redesigns the app in a way which is much more awkward to navigate - there’s a reason horizontal scrolling is not that common on phones. On top of this, it’s been rebuilt as a cross platform app and looks rougher than before and suffers from stutters and pauses. I wouldn’t mind if this were a small, resource stretched company but I can only imagine the profit on the Hue ecosystem. They can definitely do better than this and it’s a bit of an insult to existing customers to ship this. Hoping for a rollback soon!.TdukVersion: 4.0.1

✓ What happened to the timer??Why has the timer setting been removed? That was the one setting I used daily and it makes the use of the lights so much less user friendly. So disappointing..EllenemopeeVersion: 4.0.3

✓ ALEXA CONTROL IS RUBBISHAfter investing £900 in to my Phillips lights I thought they were worth the money, however, when I came to link it to my Alexa I found that you could only turn of your lights one by one ?!?!? And who the heck cba with that each time they walk in to their room?? Imagine walking into your room and using Alexa to control your lights. “Alexa turn off led strip at the top of the TV” “Alexa turn on bulb left of tv” ... it’s practically useless And the real issue is when I say: “Alexa turn on/off my lights” An error comes up and she doesn’t understand it because she can only control each bulb individually. FOR THE NEXT SOFTWARE UPDATE: Please prioritise: Adding rooms within Alexa, so you can turn off and on whole rooms. And please allow integration of Phillips hue bulbs with the PS4 and other consoles. And please create custom effects - such as those featured in the app “on switch” I would honestly be happy with these lights and rate them 5stars if they could function effectively with Alexa, however, I am deeply sad and negatively surprised that the Alexa integration is so basic. I hope you consider my points to adapt on new ways to turn on Phillips bulbs with Alexa, and until this update happens I STRONGLY advise you to stay away from these bulbs..Mustafa Chaudhry M3Version: 3.13.0

✓ Not bad but not greatIt does everything I want it to- turn off, on, change brightness- all from my phone. Don’t bother programming wake up and night times with this app though. Originally bought hue as a light alarm clock, but the app will forget your programs frequently enough that it’s too annoying to reset and reprogram them multiple times a week. There are multiple issues like this that have prevented me from investing further. Apparently these issues go away with hue bridge but it’s a lot of money to invest for something that has been disappointing in their “trial” product.ArghmylifeVersion: 4.42.0

✓ Now REQUIRES Cloud accountYou can’t just completely change what I purchased and not expect a negative review..Jasonh1234Version: 5.1.0

✓ Requiring an account is awfulI hate the fact that an account is required now. Loved the product but will now be looking for a different ecosystem moving forward. For lights my dudes? Really? What’s next, an account for your toaster?.Rykim00Version: 5.8.0

✓ Unbelievably frustrated with app updateI have never reviewed an app before, but this recent app overhaul has basically ruined my experience and clearly has for many others. We have 44 different Hue lights and accessories inside and outside our home which cost almost as much as my first car, and I absolutely loved them until this app change. The original app was intuitive, scenes and automations were easy to set, and I never had a single issue with connectivity or performance. Now, the app is horribly unintuitive, adjusting the color of a whole room or zone at a time is incredibly difficult, scenes do not work well, automations are buggy and often do not work at all, brightness cannot be set with scenes any more, and the app has a hard time connecting about 20% of the time. This app is so bad, I truly wish I could return all of the products I’ve purchased over the last year which total over $4k. I went from telling all my friends and guests about how great Hue products are to telling everyone not buy them. Please give us the option to go back to the last app!! It looks like many loyal customers will be leaving the Hue ecosystem based on the poor user experience..Frustrated_with_hueVersion: 4.2.0

✓ New UI overhaul is atrocious.This app has always done everything I needed it to. Unfortunately after the latest update the new UI is terrible. It now takes several clicks on a light to get to the colour picker and the brightness slider is also completely out of whack with the rest of the UI. If you attempt to use the brightness slider on the first screen it is extremely difficult to slide between the 0-10% range due to the edge being so close to the edge of the screen. It also seems to have a very small trigger area for that slider which makes it hard to grab and move. Overall an update that is worse in every way. The UI in general is so disjointed and buttons and selections are not consistent at all. It’s amazing whoever does their UI got the approved for release. Hue/Philips managers and executive leadership obviously don’t have any globes of their own or they’d never approved this mess surely..Hbt15Version: 4.0

✓ Latest update has made the app terriblePrior to v4, this app was great: it was easy to navigate, everything was where you expected it to be, and it had great performance. Unfortunately the recent major update is atrocious and everything I liked about the app is gone. It’s bad enough that I’m not buying any new lights from Hue anymore. - It now takes *significantly* longer for the app to start-up. It should be as simple and quick as possible to turn your lights off/on, which is not the case anymore. Every time I want to quickly adjust a light I feel a little bit of frustration now that there’s this friction. - The app lags terribly, even on my high end devices. Nothing is smooth and there are noticeable delays whenever you press a button. Sometimes I try to do something in the app and it just doesn’t respond at all! When I get a better frame rate playing 3D games on my phone than turning off the lights you know somethings gone wrong! - Features like the Lab experiments thing have been removed. Who knows why? Why on earth would they remove features that worked great?!?!.ジエシVersion: 4.0.2

✓ Still not thereThe first app you created worked great then this 2nd gen came out and it’s buggy and works when it wants to. Why is the there 2 spots for geo location setting just have it in one spot. So much set up for a silly scene feature but the one thing that won’t work that looked pretty cool is the timers accept when I start it.... nothing happens. Yes I have selected which lights to turn on and selected energise for all and when I click on start I’m just starring at the lights waiting for them to come on. Nothing. At least fix this please. I loved the simplicity of the 1st gen app but had to change because you weren’t supporting it anymore. Make it simple.GoldenholdenchampVersion: 3.1.0

✓ App filled with bugsPut 75 hue lights in my home and after a month wish I’d gone with a different smart bulb. Nothing good to say about the app. It’s far inferior to LIFX and Govee in user friendliness and customization. On top of the fact you need 2 bridges for as many bulbs as one needs for a house which requires 2 different accounts to control. This means you can’t control the entire house with Alexa nor can you control the entire house without switching back and forth. The app itself has bugs galore the most annoying being with scenes. It constantly rearranges my scenes out of order as well as changing the brightness setting inside those scenes. Creating automations is a nightmare compared to LIFX or Govee. You can’t change brightness so instead have to create several scenes and multiple automations to accomplish the same thing both other apps can do at 1 time without creating any additional scenes. Custom scenes also are not available across all rooms so you have to constantly recreate or copy paste into each room over and over again. This becomes a big problem as there are also not any preset solid colors. So in order to make all rooms red with a touch of a button, you have to create a red scene for every room in the house..CodhutchVersion: 4.37.0

✓ Out of home control connectionMy out of home control was connecting perfectly until I updated to this app version a few days ago. Strange considering this update was supposed to fix a problem I never had, but instead created that same problem. To fix I had to delete the app completely, reinstall, go to settings in the app and log back into out of home control. Let’s hope it keeps working because it is very inconvenient when away from home and lights can’t be controlled. Hope this might be helpful if anyone else encounters the same issue. My Hue system has always worked beautifully up until now..Mtk1313Version: 3.17.0

✓ Scene navigation still horizontal (left to right)Updated: the natural light option has seemingly been removed. Back down to 1 ⭐️ for inconsistency. Updated: Natural light addition is appreciated. Matter support also. Extra star for that. But I rarely use the app to activate scenes because that’s screen scrolls horizontally and the app doesn’t rotate on iPhone. I use Apple’s home app so I can see more information and use the product more intuitively (vertically). Updated: the iPhone gets taller, but Philips makes navigating their scenes horizontal (left to right). So the bottom third of the screen is unused, and empty of information, and I can only see the status of 4 bulbs at once. Unless I scroll out of sight. Literally out of sight. 1 star. At least the apple home app is stacked vertically. It’s so obvious… Old: When i swipe left on my home screen, the UI/UX under my fingers moves in the same direction: left. In this app, when i scroll left, the UX/UI under my fingers moves in the opposite direction: right. Hence, inverted. Thankfully I didn’t update the app on my phone and can still use the better, older version. How does this happen?.AmplifiedLifeVersion: 4.34.0

✓ Have to keep reconnectingHave used for years and it was great but last year ever since some desk jockey made it mandatory to sign up and let it monitor you; every now and again you have to reconnect with Alexa or when they update terms and conditions makes you find your log in details resign in before being able to use….. you can’t use it otherwise…. use another low touch system if you want to maximise the whole reason you are using this sort of interface..Aretheranynicknamesavailable?Version: 5.6.1

✓ Widgets replaced with shortcuts ruins the appOld widgets worked great, one click on, click again to turn off. Replacement with shortcuts that take too long if they work at all. How can such an obvious backtrack in functionality get through on an update..HalfdoubleVersion: 4.0.3

✓ Web app and no widgetsThe new app is much worse than before. It feels like a clunky web app, not integrates with iOS. Worst, the widgets are gone now. I recommend setting Siri Shortcuts to set the scene from the widget center instead of opening the web app..TimefrancescoVersion: 4.0

✓ Hue bridge?!?!?!?!I bout a philips hue White and colour ambiance E 12 lightbulb. Nowhere on the box or the manual mentions this bridge but when I open the app it request me to hook it up, I called Support the gentleman was very helpful in helping me realize that I was screwed by Phillips. I’m going to get my money back from Home Depot ,hopefully, I don’t have the receipt anymore so... I was laughing to myself driving home thinking about the Phillips CDI and how much of a fail that was and That Phillips has seem to turn themselves around boy was I wrong you would think it would say on the box that I NEED the bridge that retails for 70 CANADIAN DOLLARS, about the same price as the bulb it’s self, what a waste of time!.Borgom7615Version: 3.27.0

✓ Needs an updateHard to understand some of the terms and app not as user friendly as you’d expect. Also the indoor sensor has a temperature sensor inside, however the temperature only shows in the Apple Home app rather than the Hue app.JakemvVersion: 4.37.0

✓ Now impossible to replicate colorsWith the new update, the recently used color palette has been removed, and it is now impossible to copy colors to new lights and new scenes. I don’t understand why this feature would be removed, but doing so has made the app almost entirely useless for setting up new lights, or moving lights to new rooms. Speaking of which, the biggest problem with this app from the very beginning has been the fact that you can’t easily copy scenes to new rooms. Why can’t we create scene templates with our own preferred colors, like the built in Hue scene gallery options (Bright, Dimmed, etc)? Even when we had access to a palette of recently used colors (before it was removed with the new update), it was still an incredibly tedious task to go through and recreate every scene for a new room. But now it’s no longer inconvenient, it’s literally impossible. Please bring back the recently used color palette, and then finally add the ability for users to save their own custom scene gallery. Also, why have we never been able to apply the same color to all lights in a scene?! Why do we have to go through every light individually? 99% of scenes are going to be the same color for all of the lights. The entire purpose of this app is to allow us to customize our lighting, and it has never made any attempt at streamlining that process..CfanaicVersion: 4.0.3

✓ Ok..The 4.0 release Home Screen doesn’t match the images shown on the App Store (please update the sliders and gradient to match as the ones in the app look less cool). Also there is still no support for the temp readings in the motion sensor, but yet other apps can see this data?.Steve.CliftonVersion: 4.0.1

✓ DisappointingI love the things, but I can not figure out how to update the firmware! One bulb keeps turning pure white randomly. Every time I try and update the firmware it does nothing apart from telling me to 'check back later'. I tried contacting support and they 'required' far more information than needed for an e-mail response! Another company making money selling personal information for more profit than their already over-priced products generate??? As a real-time embedded software engineer I do not appreciate this shoddiness with what should be a simple light bulb!!!! Update In response to this ‘developer’, who sounds more like a PR person in all the posts he/she ‘apologises’ to all the bad reviews for the appalling software; I have to say two things. These light bulbs are gorgeous - your hardware folk are very good (your ergonomics people incredibly talented) but the software / firmware is an armature job. Sack them and employ someone who can actually do the job. Oh; and exactly why do you need my postal address for tech support?.SarguVersion: 3.4.0

✓ Changing TOS after sale to steal your dataThey now require an account to turn on your light bulb. Respect people’s privacy..Stealing use dataVersion: 5.0.2

✓ Garbage app with tons of bugsThis app has lots of blocker bugs, I couldn’t complete adding lights — app dead with a white screen after..ZsydycVersion: 4.16.1

✓ Great for lights, but not flexible outside of lightsSo I have just bought into the Philips Hue system, which has been great! It works great with HomeKit and HomePod, so it was an upgrade from my Kasa system. The lights are great! But I also bought the Hue smart plugs, and this app is not so great with them. It treats the smart plugs as lights, not as a separate category. I was gonna set them up for a space heater and a coffee maker but the app just straight up calls them "light". "Light info", "light behavior when power on", and they're all in the "Lights" menu with the lights. You can't even choose an emoji as the symbol, it's all different versions of light fixtures! I thought the bridge could be useful for other Zigbee devices I may get in the future. But after setting it all up, it's basically just using an additional outlet just for lights. So I think Philips Hue could be so much more, but in the end, the whole Light-focused app just makes this ecosystem so limited. Philips should try to make the app more flexible..OrgasmicDANGERVersion: 5.5.0

✓ Don’t bother with Bluetooth anymoreI had 10 bulbs working on Bluetooth and synced with Alexa for 5 years. Suddenly they all stopped working at once. The Bluetooth app is no longer supported by Phillips apparently and the only other option doesn’t work no matter what I do. None of the globes can be found via Bluetooth. I cannot find ‘settings’ on the app and every time I go into it I have to go through the many many steps, including putting my name and email into it and selecting all the options again. 😡.JennyWoodVersion: 4.27.0

✓ The Simple Things MatterThis app is beautifully designed and I could list many things that I love about it. Unfortunately, the app fails to do the simple things, which makes for a poor user experience. For example, the app tells me that all lights are off in my garden. But I don’t have any lights in my garden! The hue app tells me that my loft light is 100% whilst simultaneously informing me there’s no response from the device, which doesn’t really make any sense. Is it too much to ask for a list of my hue devices that show their status? It’s nice that the app integrates with HomeKit, but I think it shouldn’t concern itself with rooms that have no business with Hue devices. Even more annoying, when deleting a room, it deletes the room from HomeKit altogether without any warning! For this reason I have revoked access to HomeKit until Hue can show some responsibility. Update: Love the new natural light scene. Shame it can’t be activated with HomeKit or Shortcuts. I don’t want to spend half of my life in the hue app, presume their dev team think that higher app time is better, it’s not..MrMike1989Version: 5.0.2

✓ TediousOver wifi it’s fine. But using out of home controls it’s so laggy you don’t know if it’s actually working or not even when the app says it’s connected . The app will say the lights are on, but they’re not half the time. It used to be a lot better a year or so ago..Adam.McCVersion: 4.8.0

✓ Wait for it, wait for it and BAM, still problematic!I have been buying Hue lights for several years and never been completely satisfied. There bridge is horrible from the beginning and it drives me & my wife crazy. Hue’s customer service isn’t much better I don’t even bother calling anymore. I must say, I became one of those guys that wish Apple just manufactures everything in-house under Apples brand and kick most 3rd party’s to the curb. I already know I am to invested and firm into Apples eco-system to leave. I have factory reset my bridge so many times over the years trying to get it to connect with Homekit I given up after today. Far as app it’s outdated convolution [UI], having way to many steps. It takes my joy away experiencing Hue’s technology. My reason why I would prefer using Homekit if that worked. So much for that, huh? Problems begin after IOS 12 but we’re now headed towards 13.3 possibly IOS 14 in our near future. I’ll even add that Google Speakers & Alexa has its problems with Hue bridge. All I can consider is another brand and hope Hue Lights still work using another manufacturer or I’ll sale Hue Lights on eBay for cheap taking a loss. It’s frustrating that Hue blames Apple for Hue’s engineers lack of skills to keep up. In my Humble opinion Hue can’t keep up with Apple..CarbonbreathVersion: 5.10.0

✓ New app is a bit annoyingWhile I quite like there’s a way to see some more presets, it feels quite drawn out and tedious to do things that used to be quick. I’m not sure if I just can’t use it properly, but I can’t group all my lights up and move them around the colour wheel, instead having to move them individually. This as well as now having to go through some other menus to reach the light changes and colour options has made it all a bit slow to get anything done, meaning I have to make some presets instead of just changing the colour to what looks best that day. It’s still great, and I would recommend but hopefully this feature gets streamlined a bit more..JamesminicooperVersion: 4.1.0

✓ Bring back the old version!Really not a fan of this new version of the App. It’s so much more difficult to manage your lights, loads of stuff is now in landscape orientation as apposed to portrait, it’s a really poor new layout design and it’s infuriating to use. My entire house is Hue, I have approx 80-90 bulbs/accessories and depend on this app to allow me to set up my home lighting. Hardware is excellent, this app lets it down big time. Also, as I have so many bulbs, I use two Bridges. You have to use 2 different email accounts, one for each, for controlling the lights from outside of the home - this is stupid! Plus, when are you going to allow permissions on bulbs/rooms? My kids currently have access to ALL the home lighting, fun at times but novelty for us parents worn off! When will you allow for some sort of persimmon based role? Admin roles? Thanks.Wamma2kbVersion: 4.0.1

✓ PoorThis used to be a very good app. It worked perfectly and wasn’t fiddly or hard to use at all even when working in conjunction with other apps. Quite a while ago it had an update that changed all that. It’s now virtually impossible to turn on and off lights from the once simple home menu. It’s even harder to dim them. It messes about, doesn’t respond to touch at all then in a heartbeat and without warning responds to touch at a thousand percent making anything you try and do so frustrating you give up. These lights had so much functionality it was beyond my needs to use it all. Now the controls offer so little that I’m seriously looking for a competitor. Especially one that actually turns off at night and doesn’t flicker on through the night regardless.George & MildredVersion: 4.32.0

✓ New app is awfulFrom the awful skeuomorphic buttons to all of the extra presses to adjust anything - the new hue redesign is one of the worst failures I’ve ever seen in a modern app. Did they even test the app? Who thought any of this UI / UX made sense or was a good choice? They’ve somehow made it worse than it was before. Baffling. Hue lightbulbs are great but the app has always been the weak link. And it just got even worse. Shameful..SeansweeVersion: 4.0

✓ Multi-Bridge!I agree with some of the other reviewers when I saw that the only thing I don’t like about Hue is that you have to manually switch bridges if you have lights at the office and your home. The app should auto detect the bridge on the network. I really hope this is in the works!.DerekFayleVersion: 3.35

✓ Great product. Terrible app.The device itself is great. Bulbs are bright and responsive, color is clear. But the app is absolutely terrible. It constantly wants me to update and now it’s stuck in this loop of connecting and not connecting and it won’t even let me update anymore..Three ringVersion: 3.12.0

✓ Better than HomekitHome & Away doesn't work. Nothing changes when I come home or leave. Apart from that, I'm impressed. Hue has come a long way. There's a lot on offer now. The Home & Away timers are a joy to set up, and they trigger based on my location. Hue Sync for immersive gaming works amazingly well -- the PC app works like a charm and I had no idea my Hue lights could update so quickly. Room and Scene setup is very well designed and delightful to use. There's even a setup screen for Siri and Homekit pairing. Everything is graphical and actually fun. This is what Phillips should have done in the beginning..Nick BertkeVersion: 3.0.3

✓ Yet another evil corporationApp and lights were working fine, now philips says it’s planning to reach into my home with their creepy digital fingers and disable my lights unless I sign up for their bogus account. When I purchased my lights years ago, this was never part of the deal. How can this company get away with digitally locking the lights in my home? It’s not hard to see what’s next - they will charge a subscription for you to use the lights you already own. Philips, I will never sign up for your account or buy anything philips again. Get lost!.BartoxicVersion: 5.0.2

✓ Anti-user and inconsistent. Couldn’t use light because of bad design.The most stupid update methosld ever in history of apps. My HUE was old version out of the box and didn’t support dynamic. But update does not download automatically. And you can’t just select “Update”. It only updates by itself and People wait 5-12 hours for to to update! Mine displayed “update available” next day. Until it updated the Light I couldn’t use it. All because of this update “process”. It’s like simulation of bureaucracy within Hue App! Who makes such design decisions?.Roman NVersion: 4.27.0

✓ Can you bring back the widgets for iPhoneHi. I do like the lighting system they have but taking away the widgets has been a pain in the ***. Before you just needed to swipe right and touch the lights you wanted on. Very handy if you needed to get up quickly to check something. But now you have to unlock the phone open the app choose the light to turn it on. Or try set up shortcuts. But shortcut’s are just as time consuming to activate a light..Nick the name manVersion: 4.30.0

✓ Can’t log into my meethue account from the appI have just had to completely reset my smart lighting system after my 2 motion sensors became ‘unreachable’. I tried resetting them but they would reconnect to the bridge but the app couldn’t find them. Anyway, resetting the bridge and deleting/reinstalling the app has done the trick and all’s well again except ……. I can’t log on to my hue account from the app. The pop-up page that first appears to ask what country you are flashes onto the screen for a fraction of a second followed by a screen with a whirly thing that just goes on ad-infititum. I thought this was supposed to have been fixed in 2018. Looks like it’s been ‘unfixed’!.AlbourneboyVersion: 5.8.0

✓ Great system BUT has some has ridiculous faultsI absolutely love the huge system. The only thing I do not like about it is how many times I go to buy lightbulbs and it comes with a bridge. I do not need a bridge. Every time I go to buy lightbulbs. This bulbs are expensive enough and I should not have to buy another bridge every time I get more bulbs and expand. There are also some problems that Philips seems to refuse to address like if you turn a routine off then back on a day or two later it may not actually turn on the first time making it unreliable. I have contacted Philips HUE about all of my issues even those not listed in this review and expressed how much I love the system still, their response was to make me part of their beta program to help them evaluate new and current products & I was also told I would get a small discount on items I purchase but I do not get the discount I was told so costco, BJs and Sam’s club are where I have found the best deals. I also feel like they wasted a lot of my time telling me they were going to send me all sorts of products to test around late 2019 but as of February 2023 I still have not gotten any and when I contact Philips they have no idea what I am talking about so they wasted 4+ hours of my time getting me set up for their beta/new product test program for nothing! To make matters worse the problems with the routines still is not fixed!.APSturmVersion: 4.43.0

✓ Latest update is trying but fails again.I loved Hue, even though it is the most expensive on the market. But the developers don’t work for Hue or they do, but don't do as they are requested. So they are killing it for me. This new update has brought back the out of house ability to run Hue, but still they have not got around to adding a light level choice on setting a light on in a new routine. We would like to choose brightness, not be given the choice of bright, dim or nightlight. Sometimes we want 3/4 of the brightness as dim is too dim and bright is full on. I have asked their developers for this for 3 years and been dismissed each time. I also notice that things we could once do in routines are now being sold as add one in widgets. I run Hue alongside Yonomi to tweak the needs, but I feel you shouldn’t need to do this. Hue used to be a oneshop stand-alone app. Not anymore..Capt LethargyVersion: 3.18.0

✓ •••WORST UPDATE EVER••••I have had my hue bridge and a ton of Standard A19 WHITE bulbs, a half dozen A19 COLORED bulbs, A handful of the colored CANDLE bulbs, 18’ feet of the colored LED strips and two colored BR30 flood lights for several years now.. Before this new app/update it has always worked very well. That was until this Super annoying new app and the ton of problems that came with it….. Let’s see first the app just disappeared on my Apple Watch 6… Then after trying to find the original hue app in the Apple Watch App Store i found it doesn’t even exist… I found a app called “hue bridge” it may be the same although it has a different thumbnail… Due to the fact it was my only option I installed the app.. But it doesn’t matter because the app won’t even open… I click the app & a stupid *loading… screen appears and that it.. Oh that just the beginning.. The HUE app on my phone was also super annoying.. Several times now Ive had re-verify my account reconnect my hue bridge and enable the out of home control option.. Basically I am very disappointed that I updated the app and wish I could return to the previous version!!.TRawleighVersion: 4.30.0

✓ UX Bloat Corporate GreedFirst I had to uninstall the Bluetooth only Hue app even though I use the simplest Phillips setup ever… Now I need the cloud / WiFi connected app and need to link an account just so I can turn on and off 2 Bluetooth cool/warm lightbulbs from my phone… don’t even have or need a bridge.PhillipsNeverAgainVersion: 5.2.1

✓ Bridge is lagging behindI used to love this app. In many ways I still do, but the shine is wearing off. It seems that every new device is released with very buggy software, and also uses more and more of the bridge’s very limited resources. The aspirations of the system developers is far outweighing the basic design of the hardware. The result is that I now need three bridges to support my system, and because the developers never allowed for this I also have to have three accounts, and because there is no communication between the bridges I have to manually swap between them in the app. Worse still, no communication between bridges means that a switch or sensor cannot activate lights on different bridges. I get constant notifications of new scenes, each of which uses more precious memory, but a memory upgrade or interconnecting bridges seems not to be a priority. I don’t have a particularly large house, yet I still need 3 bridges. As it stands, it looks like the Hue system is realistically limited to a one or possibly two bedroom apartment if 100% of the lights are to be controlled..SawnailVersion: 4.39.0

✓ STOP FORCING LOGINIf the forced login is not rolled back I’ll have no other choice but to stop purchasing hue products. “Security” doesn’t warrant this change.GenericName101Version: 5.0.2

✓ This app used to workI have been using the hue lights for a couple of years and they worked great! Now they don’t and I have had it. One of the biggest selling points for this product is that they are tightly integrated with HomeKit and should work seamlessly. I spent money on bulbs and a bridge and they worked great for little while. Now I can’t use HomeKit with these anymore and it’s such a hassle to work with them anymore because I have to open a app that takes a full minute to load and connect if I can quickly access it and toggle the switch. I am frustrated as much as I can because I have had this issue for over a year and this is a known issue that Philips is refusing to pay attention to. I don’t trust that if I get a new one that the same issue isn’t going present itself since the issue is clearly a software bug that Philips is biding their time on. I am trying to make as much noise as possible because I like the product and integration but if it’s broken and can be fixed (and believe me I have tried everything I possibly can multiple times to fix it) because the app still sees it and the lights still respond to the app, then it should be a bug that is easily squished. I would recommend going to something else that doesn’t require you to spend 3x as much on their ecosystem of products when the lights and their basic switches work just as well. I got them for the convenience and they are no longer convenient or easier to use. Please fix this!!!!.Matthew4066Version: 4.37.0

✓ Arrange scenes is like a Rubin cubeThe developers need to allow the user to press and hold a scene then let them drag it where they want. So if I want to move a scene between two other scenes it should create a gap and the new scene will be inserted between them. But that’s not what happens. what happens is the top row is also swapped for the bottom row around the destination point and all of the screens are totally rearrange into a new and unexpected order. whenever you move a scene it just swaps the top row for the bottom row and the whole thing becomes a total mess. Either take away the arrange option or let the user control it. There is no point in having an arrange function that makes everything randomly swap. If I move a scene from the bottom row to the top row I want a gap created in between the scenes I hold it between on the top row. Then I would like the very last scene on the top row to the right to become the first scene on the lower row on the left. So the scenes are read top row from left to right and then bottom row left to right and that should be the flow of arranging to..RT MusicVersion: 4.10.0

✓ Failed migration to updated app, removed timer features.The migration process did not complete properly. Several of my schedules were simply deleted. It seems that every time philips hue updates itself I lose some schedules or features. The last time they updated they removed fading time on timers. This time they removed timers completely. Since I use timers repeatedly to turn on or off rooms that I want to change randomly this new update renders the philips hue app useless for my needs. Why would they remove timers? IF IT AIN'T BROKE, DON'T FIX IT. After reading the most current reviews (after update 4) it's obvious that the programmers are not getting a bonus this time around. Removal of features such as timers, widgets and basic control and adjustment features. App crashes or locks up, unable to connect to bridges, unable to connect to lights, etc,etc,etc. You are alienating customers that invested $.$$$ in your products. We expect smart updates that provide added functionality and that actually work! Instead we are FORCED into garbage updates that don't migrate properly, remove relied on features, are counter intuitive and crash..HfnjgbfdhyffdVersion: 4.0.3

✓ Nice TryNew 3.0 version ....No instructions make it a challenge. I just can’t figure out how to hold my light color and brightness it wants to just do its own thing. If you go through and set each room with color and brightness then save it when the timer activates the light in the room it is not always the color you selected or brightness. It actually changes brightness levels to all the same also. I am in the original hue system and did clear all old info through the app. If you are on the first version I suggest you hold on just a bit longer as this one has promise but is not there yet. Hey developer, some beta trials with real consumers would probably uncover issues like this. Edit-reset entire system, set up entire system like new. All appears to move along well except I can not save a custom routine. I can create it but then the only choices are save and cancel to exit the set up screen. If I reboot my iPad it set up scene is gone, close the app it is gone, hit cancel and the routine is cancelled. If I attempt to add two on the same screen it will not save and freezes the APP. Final edit. Scenes work perfectly on my iPhone... do not work on iPad Pro .Otherwise we have a nice app here😀.Pauly_!Version: 5.11.0

✓ Where are the widget?Where is widget support? Why is it taking so long..PatnasVersion: 3.47

✓ Why remove the widget??Why would you remove the widget? iOS shortcuts doesn’t cut it. That was one of the best features of the app..DmiggzVersion: 4.0.3

✓ Slow to load, laggy user interface, buggyI’ve got about 40 hue lights which have been added to over about five years. I’ve generally usd the hue app or SmartThings to control them. For the past few versions the official hue app has become largely unusable for actually controlling the lights although it is good for inhaling setup. Firstly it takes five seconds plus to even load on an iPhone XR which I simply don’t understand, even if each of the devices are being queried surely that can be on a background thread. When it comes to actually turning devices on and off the interface is very slow to respond to taps, between half a second and a second before, for example, on turns to off. Typically in the morning I open the app and turn a light set on with the aforementioned lag when I try to tap on the toggle for another room there is a lag and then either the new scene menu opens or occasionally with no discernible rhyme or reason the device addition screen. Third party apps and SmartThings etc do not have these huge responsiveness issues. Not really usable with a relatively modern device and a fairly typical light set..ImagehexaneVersion: 3.37

✓ Lost a customerPhilips decided to be greedy and change their terms of service to require an account to continue using the app so they can harvest their users data and make a quick buck. I need to replace my $300+ worth of bulbs in my house, since they’re starting to die off. I’m going to be moving to any other Zigbee-compatible devices instead. Hope it was worth it..Micka190Version: 5.2.1

✓ New update is terribleThe new layout looks much worse and is more confusing than the old version. Why fix it when it isn't broken? But my main issue is the removal of the widgets. I fully controlled my lights using the widgets and now they have all disappeared and I'm forced to use crappy shortcuts now instead! But it's not as simple as creating shortcut versions of my old widgets because somehow the names are still saved so I can't use the same names as my old widgets. WHY WOULD YOU CHANGE THIS? Please bring widgets back as this is a huge step backwards and my only real complaint..Randomguy$!!!Version: 4.0.3

✓ Feckless numptiesI’d tell you guys to remove the stupid sign-in security nonsense but I know you won’t. The latest update made 75% of my house unresponsive. I’m not going to waste my time with attempts at solutions that I already know won’t work. I’ll just switch to Govee which work better, do more, and cost far less. Furthermore, my Govee lights don’t make me have an account. Bye, Philips..EcoEdgeVersion: 5.6.1

✓ Terrible, wasted so much moneyI have had hue lights for over 6 years, nothing but frustration. The newest update has basically made a mess, I can’t access a single light, and support is literally the worst. $1000’s of dollars in lights that don’t work and an app that crashes. Don’t do it!.Human type personVersion: 5.0.2

✓ Hue was fine till changed app.What bothers me is. These systems run over WiFi. So when you update the app and this is not the first time this happen. Just so we are on the same page. I have 2 systems in two different homes. Many many miles away from each other. When you update the app. To make the system work. You need to be in the house to push button down to sync them. So you can make light go on and off. Well again. I’m not near the other system. So now the other system stop working from the app. Why. Because I need to push button down to sync it. I just wish they update the app without syncing the lights all the time. The lights and the 2 units are already synced to my phone. Now the other system is worthless after spending money for them. I get time off of work to get to the other house synced. Now It won’t sync. I even reset the system lost all my lights I save for time and colors and did not get it to work. So I disconnected it and put it in closet. I’m so done with these idiots that don’t understand what the units they sell. How they are used and work. It’s sad and I’m done with this company. There are other companies I can use and will use. Good luck to all of you..Mybigballs101Version: 4.0.2

✓ Too many fake reviewsI have had this app and thousands of pounds worth of bulbs throughout the house and garden for the past 2.5 years. Worked flawlessly until recently. Look at the number of updates made to the app to decide if theres an issue with software. I now cannot control half the bulbs and no matter how many resets of the hue bridge or app, along with the forced account to login to, they no longer respond. Having read a few reviews (look at most recent), it’s interesting the number of 5* reviews on the same day?! Is this because Philips are receiving lots of bad reviews and this is their attempt to avoid a slide in ratings? Sadly for me, I am too far into their eco system to change now and have to make do with having to wonder whether the lights will come on or not when requested. If I were to start out again, I would go elsewhere..Pinocchio_HoVersion: 5.5.0

✓ Scum of the earthStarting soon you’ll need to be signed in to use this previously offline device. I’ll see you in court!.TRDiscordianVersion: 5.0.2

✓ AwfulThis app is so bad. So awful compared to the original app I don’t know how anyone could possibly rate it 5 stars if they knew what the original app was like. Literally the only benefit of this app is Siri. Except when I add a scene to Siri it doesn’t show in HomeKit. And if I create the scene in HomeKit manually I can’t save it with the same name. Siri-ously!? Not to mention I had to restore my phone only to find the original app will longer sign in to My Hue, and since none of my scenes will transfer over I’m having to re-create everything manually. Also, why can’t I edit my old timers and routines in the new app? Insane. I’ll have to redo all those as well except I can no longer even see their original settings to go off of. Also, sometimes I want to add an icon for a scene without it overriding the light settings I’ve already set up. Lastly, there are often massive delays between when I tap a scene and the lights react. This does not happen with home kit or the original app. The app also constantly says “connecting” when these delays occur and sometimes connecting fails and nothing happens until I force close and reopen the app. Absolutely Dreadful!.PigybankVersion: 3.27.0

✓ Ridiculous demand for online accountI’ve been using Philips hue products for years, but with new demand for no opt-out online account I’m going to get rid of all of them and never buy any Hue device again. The claim that this is done for "security" reasons both disingenuous and ridiculous - local network only hue hub is obviously more secure, than giving control to a remote Internet connected server that’s just a question of time somebody will hack to control your light and access your private data. I have no confidence or trust for ability to provide a real security from a company that uses it as a justification for a marketing trick and breaks perfectly working product with no concern for its customers..UesugiEiriVersion: 5.0.2

✓ The corporate bait-and-switch strikes againI invested years ago in a Hue hub and several Hue lights, and I’ve added to that since. I now have more than a dozen Hue devices in my home. Part of the appeal was that everything could be managed and used locally on my Wi-Fi network. I didn’t need an account or a cloud service or anything. Well, with a recent update my Hue app has started telling me that soon I’ll need a Hue account and to be signed in, to use the devices I’ve already paid for! This is under the fiction of improving security, which is a blatant lie. I’m being told I will soon have to compromise my privacy and security by relying on some distant login service to manage devices inside my home. What happens when my internet goes down (this happens a lot, thanks Spectrum)? Will my Hue hub decide not to let me control my lights anymore, even though I can control them on local Wi-Fi today? DO NOT BUY PHILIPS HUE PRODUCTS, THEY WILL BREAK EXISTING PRODUCTS TO FORCE YOU TO SIGN UP FOR FEATURES YOU DON’T NEED. I had to turn off Hue hub auto-updates and iPhone app auto-updates so I don’t get infected with this new device-breaking version..DN2016Version: 5.2.1

✓ Why…Are all the button so small? The back button the close button The worst is the colour picker that take three taps to get to then resets unfortunately and I must tap the tiny little colour button that is Right Beside aka Too Close to the white hue button that is at least a little better separated from the newer button I will never use. These lights are one of my favourite things but the app leaves a lot to be desired..Juss FlyVersion: 5.5.0

✓ With every update the usability gets worseThe scenes widgets are gone and instead you need to go through the Shortcuts app to configure them all over again. Gone is easy access to Widgets on my phone by simply swiping to the right. The learning curve is ridiculously high for a simple light switch operation..Dr. SnickerdoodleVersion: 4.0.3

✓ Don’t force me to sign up…I just want lightbulbs to work..PeeleepeeloVersion: 5.0.2

✓ Recent update removed featuresThe recent update removed the widgets from my iPhone. This is incredibly frustrating as I always used them to control my lights from bed without unlocking my phone. The new update is horrible. Hate the GUI. As they say if it’s not broken don’t fix it. I’d go back to the previous version if I could I’d look at a new system if I hadn’t invested so much money in Phillips hue.Aidan.NZVersion: 4.0.3

✓ Hue Bridge RequiredI bought 5 Bluetooth hue lights a year ago and my experience in trying to get them all to consistently respond to my google nest mini was fraught with difficulty and frustration. These only use the Bluetooth version of the hue app without a bridge - not this one ^. In the end it has been clear that the Bluetooth functionality of the hue lights standalone (without the bridge) was just not reliable enough to be fit for purpose. Since then I have recently bought a bridge and started using this version of the app. The lights have been more consistently controllable both by this app and my nest mini. This version of the app also allows you to use the full programmatic features of the devices and works a lot more consistently so far. I wish I didn’t have to throw good money after bad to get these bulbs to work consistently but ultimately I did. To any prospective hue users I urge you to ignore any suggestion from hue or Google’s advertising that the BT bulbs can be used standalone (then can’t reliably in my experience). You will be constantly disconnecting/reconnecting/factory resetting the bulbs / google home device..AnxiousRevieverVersion: 4.9.0

✓ New app ‘fixes’ something that wasn’t brokenBeen using this for many years and not a fan of the redesign, now when you view a room’s lights, to edit the brightness on any given light you need to enter into its settings - before you had on screen sliders for all the lights in the room. This is a pretty glaring omission as that’s arguably the feature we used the most every day. It seems to be centered more around using presets this way which is not at all more practical as it relies on everyone knowing what the presets actually are. I don’t understand how Phillips wouldn’t realise this Will give credit for us finally being able to reorder lights, but the ui is generally too dark, and the dark gradients on the room buttons are a strange choice in an app all about controlling light. New font looks nicer tho. It’s was practically a five star app until they made it more effort to use.._Bast_Version: 4.0.3

✓ Requires an unneeded online account.App works just fine without an online account. An online account will be required in the future where your data can be shared with partners. No thanks. Rating will be adjusted when I can continues using the products I purchased without having my data sold..Andrea J. KellyVersion: 5.0.2

✓ Forcing an account is a show-stopper for manyForcing account creation is a show-stopper for many who previously bought Hues for the availability as a reliable, local only smart home setup..Daniel TamkinVersion: 5.0.2

✓ Better profile and togglesThe app heads in the right direction but needs a roaming widget profile. For all devices you have to manually configure the widgets in a house, over and over again as new features are added like Zones. Those widgets also need the ability to 'toggle' the state from on/off, having to create a widget for each state doesn't help on devices where the width of the widget is limited and you have to search for the widget option you want to execute..KozNZVersion: 3.23.0

✓ Needs multi bridge updateI love the look and function of this app except the lack of multi bridge support. Having to toggle between them is not support. If other third party apps can do it seamlessly so can Hue. The only reason that I use this instead of the others is that my husband really likes the handy bar interface. I like it too. And as soon as they update the multi bridge function I will spend more on outdoor lights. C’mon Hue take my money..CaliethVersion: 3.29

✓ Nope, hue is done in my houseCanned responses to recent privacy concerns? You overvalue yourself Phil, a fancy lightbulb that truly doesn’t add enough ancillary value to substantiate your obtuse response to market feedback. Peace out. I’ve purchased my last hue and Phil product for my lifetime..JcheesmondVersion: 5.2.2

✓ ChrisThe set up was awful, I had 4 devices and instead of doing the set up once and it be transferred to other devices,I had to set up each light to each device separately, it was time consuming and awful even though I was signed into all devices, just be aware this is NOT a good experience, I only have 6 lamps on 4 devices, it also couldn’t transfer my lamp data from Bluetooth to the bridge, it’s not the user experience Phillips tell you about, however, once you have taken around 2 hours of your time it is a good experience, for the price we pay the set up to multiple devices should be a lot easier and better experience, once you have done one device it should transfer the date to ALL devices, I would be interested in what Phillips Hue have to say.Delboy 22Version: 4.6.0

✓ Hue is complete JUNK nowWas great, now every single update just bricks my devices, over and over again, and support is 100% USELESS, not only am I not updating anymore, I’ve found a new brand and I’m phasing this hue garbage out. Bye..Chadbk1977Version: 5.5.0

✓ “You must comply” - Philips HueYou are now forced to create an account and provide your sensitive personal data over to Philips so that you can turn on your lights with this app. You are now fully blocked from accessing the app unless you tap agree. There is no other option. You have no other choice. You must comply. Disgusting, privacy invading behaviour. Absolutely not buying any more Philips Hue products in future. All existing security is provided by HomeKit, and Philips is claiming that by harvesting your data, it “helps with security”..BenabbottnzVersion: 5.0.1

✓ Pretty UI, $#|+ UXI (like many people) have heavily invested in the hue brand. My favorite part of the technology was the old app, which had all the functionality and usability I was looking for in an app to control the lights in my home. And that’s saying something, as I develop software for a living and work daily with app developers, so I’m a critic of UX design. The new app is total garbage. It’s semi-aesthetically pleasing and takes nice screenshots for the App Store. That’s the end of it’s nice features. It goes downhill from there. Vertical + side scrolling is idiocy and only useful in a demo by the product owner to stakeholders. Again, stop making app usability decisions based on what takes nice screenshots. Dimming individual lights is now impossible. You can’t even be consistent on where the x button is on the screen. Or whether it’s and x or a back arrow. And different types of lights in a room causes a different screen to show up with equally horrendous but different UX. All I want to do is see my lights in a list and dim them in the same screen. And for the love of Pete, the side scrolling scenes DO NOT need to be the first thing on the screen. How many times do I need to say it, stop designing for screenshots. Have you used your own app in the real world? I use this app 50 times a frickin day. What if someone moved all of the light switches in your house and now you have to go hunting for them all over the place? This app is worse than that. Try again..Uncle Pennybags $$Version: 4.0.3

✓ Decision FatigueMore often than not, I want a dimmer switch more than I want my desk lamp to turn purple. If I leave the room and turn off my lights after setting a custom brightness (e.g. turning down a desk lamp because it’s bright outside) I have no way to easily return to this custom, temporary state. I want to save power, but I also don’t want to spend a minute fidgeting with my lights to get that perfect brightness again. When I return to the room, I can choose a custom preset (good feature), or individually turn on lights. One misclick on the binary slider for a light opens a detailed menu for colors that I rarely use. This menu has many buttons, and is distracting when I just want a simple, large dimmer switch to push most of the time. Also, it is not possible to remove some preset scenes from the menu. I want a clean, simple experience for my light switch. I don’t need my lights to have a green and purple button that I can’t hide. Yes, it’s awesome your lights do that. I’ll use it on Halloween. No, I don’t want that button prominent in the menu the other 364 days of the year. The app has great potential, but is frustrating for one of my common use cases. I still love the lights, but I find the current app interface detrimental to the experience..ArenheimVersion: 5.3.1

✓ One big problem with the new update!The app works well, though I am very upset that the integrated Philips Hue light control widgets have been removed. In the app it now tells you how to set up Siri Shortcuts as widgets when you go to the widgets menu. This makes it incredibly inconvenient to have all the widgets in one compact area like you could in the previous version. Now, you can fit either 2 or 4 “widgets” into the same space that you could previously fit 8. I am quite annoyed that this feature is now gone, as this is the one that was most useful to me personally. It has also been made more difficult to change the colour of a room’s lights all at once without making a special scene just for it. Now, each light must be changed individually, whereas before you could adjust the room as a whole. Overall the only noticeable improvement has been the style and appearance of the user interface. As far as the functional features of the app go, it feels like a step backwards that has removed useful features, though this is coming from the perspective of a person who does not use the automation features of the app very much..ArrowHeadJarvisVersion: 4.0

✓ Great update but no timers?Sorry to say that while the latest update looks fantastic and has great integration with shortcuts and HomeKit one of the key functions we use seems to have disappeared or at least become way less obvious: timer routines. We use these daily to signal to our teenagers when it’s time to get out of the shower and bathroom. Please bring them back. Really appreciate the rest of the app and automations. Thank you..RistrettomanVersion: 4.0.3

✓ TOS updateTOS update will require you to login and to have internet connectivity at all times, which will allow Philips to collect data, and prevent you from using hue when there is no internet. I don't need to control my lights outside my home and I don't want to login. I bought these because they didn't require Internet connectivity, but that will soon no longer be the case and that is shameful..ZZZZHHKVersion: 5.0.2

✓ Still No Sensor OptionsI wanted so long for V3 to come out. Total disappointment. Basically it is prettier and easier to use. As far as more features, not much. The one I really wanted was Sensor customizations. You cannot pick which lights in a room to have turn on or off. I have multiple Hue lights in my bathroom. I have a Sensor in it. I want my Sensor to detect motion and then if it is night time, turn on only the cabinet lighting very dim. This is just so when you go to the bathroom at night you don’t have blaring lights or have to get your phone out to turn them on. In the Hue App, the only option is to have ALL the bathroom lights come on. You cannot pick just one or two lights. You can do this in HomeKit, but then some of the customizations for the Sensor Hue allows won’t work. (I.e. how strong the motion had to be to work, how long to keep it on, etc....) Hue Hyped this new version for months if not a year. Now it is here and like I said... it basically is the same app just better designed. Very disappointing. Will not be buying more sensors until they fix this. One last thing... same thing is true with Hue Tap and Hue Dimmers. Both only let you pick rooms, not individual lights. Dimmer only has 4 customization areas when there are 5 in HomeKit. It’s like Hue forgot all about their accessories. C’mon... I wasted $250 on 5 Sensors, $100 on 2 taps, and $200 on 5 Dimmers and all of them you can’t do what you claimed you could when I got them..DjgrolyosVersion: 3.0.1

✓ A genuinely terrible productWe’ve been Hue users for many years using the v1 Bridge and matching software - but the latest versions are rubbish in comparison and should be avoided like a bad dose of COVID. The app routinely fails to connect to the v2 Bridge, needs to be restarted constantly and insists on being granted local access even when it already has the correct permissions. Most days it’s like trying to get a series of magic incantations correct - restart the Bridge, restart the app, restart the Bridge again, sacrifice a goat under a full moon … there’s literally no rhyme or reason for why it will work some days but not others. Neither the app nor the hardware are ready for prime time. Best avoided..Agent_john_clarkeVersion: 4.13.0

✓ Bugs, bugs & more bugsIt keeps telling me that there is an update but when I try to update it, it just says that the light strip is unreachable even though I’m right next to it and changing the colours from the app so it’s definitely reachable.. the whole app is very buggy, including hue labs. I tried the candle light hue lab and it was one of the most annoying experiences I’ve had, like some one was suddenly putting the light on max setting and then quickly Domingo ți ți the lovește Settings, it didn’t resemble the flickering of a candle light whatsoever but looked more like someone was trying to annoy me by playing with the lights. Also sometimes it makes me set up my bridge again and again even though I’ve already set it up, it can be quite annoying. Some serious updates need to be made to the app (like I said even though there is an update for my light strip cannot update it!) if the app wasn’t buggy I would give this product a higher rating as it does create a beautiful ambience, but that ambience gets ruined when you can’t use the app and lights properly..808GABVersion: 3.9.0

✓ Not enough feature!The older version of this app is way better you got more control of lights bring back the old version please I’ve been using Hue for years not happy with this app!.Jambalos1965Version: 5.5.0

✓ New version is the worst version heNew update is the worst. So slow, barely usable on older devices. And where are the widgets; is using Shortcuts considered an upgrade to widgets?…..MT-REPVersion: 4.4.0

✓ New Look and Features Good. Decision Making Still Terrible.The Hue app has been a confusing mix of integrations and ‘labs’ apps for many years. Every season change if you want to have a custom colour scene it is like wrestling a slippery bear to get the app to do what you want each day. With their latest update they made some great strides with scenes and auto play so doing something as mundane as having your lights display Christmas colours is easy and intuitive. That being said, it only works well inside the app and when you interact directly with the scene. If you copy the scene to HomeKit it does not animate. If you turn on the room in the hue app with the default scene it does not animate. I would give this rating a 3 star in this state but when I pointed the failure out to their customer support they insisted it worked as designed. If that is the case their design is inconsistent and I reduce this to a 1 star review. Bottom line, if you only ever want to use the Hue app you can probably make it work, if you want to integrate hue lights, automations and scenes into a smart home I would look for alternatives..SockMacMonkeyVersion: 5.5.0

✓ Products are ok, but the app isn’tI’ve got several bulbs and some of the switches. They work well, and I’m quite happy with those. The app on iOS, however, remains buggy at best, or simply doesn’t work at all. It constantly tells me it’s not connected, even though I’ve logged in to the website within the app. The ‘coming home’ function, therefore, tends not to work. Using the app on Apple Watch has similar issues, so it’s rather useless to install the app on the watch. It’s a shame that Philips can’t get this sorted. Especially the functionality about leaving or returning home should be THE advantage of such a ‘smart’ device and is advertised accordingly - which should be reported as false advertising! All in all, I think the products are overpriced as they don’t deliver what they promise. I would certainly not recommend Hue products to friends, but instead would have a look what other ‘smart light’ products are available. I hear IKEA offers them as well now...! Disappointing. I’ve received a response from the developer, which was even more useless than the app. It requires me to repeatedly log-in, but despite having all required settings enabled, the feature still doesn’t work. Makes me wonder if those developers actually use the products they’re developing for? Also, throws into question the 1* I have given them in the past - however, Apple doesn’t enable 0* grades..000000°0000001Version: 3.23.0

✓ Really frustratingNew app is slower, has less features and more difficult to navigate. Losing the timer is a huge deal breaker and wish I never invested in such expensive lights knowing I wouldn’t have that feature. If I could go back to the old app I would, no good new features to this one..TullochmVersion: 4.1.0

✓ Shortcut for alarms, please!I’ll start off by saying that I’ve barely touched the Hue app in several years, since I’ve been able to control everything I need with HomeKit. However, I’d recalled that Hue has this nifty way to wake you up where it slowly adjusts lighting over time, instead of a jarring sound or something, and I wanted to try using this. The only way to do this is through the Hue app itself. I got even more excited when I learned that Hue started supporting Shortcuts, hoping that I’d be able to incorporate an action to set this type of alarm in the app in my shortcut for bedtime (I work varied shifts throughout the week, waking up as early as 5 and as late as 8am). There doesn’t appear to be a way to execute this shortcut without just telling Shortcuts to open the app, like I can do with the clock app. I’m not sure if this is a limitation of available actions developers are permitted to donate, or if this is just not something that had been considered, but I would love to see this! The only other downgrade is for how confusing it is to set up new lights and assign them to rooms. I’ve set up this stuff probably 50 times (moving several times as well as adding new accessories over the years) and I never remember that you name the light and then have to back all the way out and add it to a room. It seems kind of clunky..PinkWhimsyVersion: 3.8.0

✓ Good but constant faffI love hue bulbs, what an experience. The scenes feature is incredible. It’s also the same feature that drives me up the wall. Once you set a scene the room looks amazing, but once the lights turn off and go back on it’s all white again. I wish there was a feature to keep the scenes you select as the permanent light - so when you turn them on by the switch they’re already set- Instead you turn on your lights manually by the switch, then open the app and select the light pattern, and all over again once you leave the room. It’s stupid. The bulbs and the system itself is pretty cool. It’s just the constant get your phone out and select crap, I just want to walk in a room turn the lights on and it be already set. Please sort this..RcplumbingVersion: 4.27.0

✓ TerribleSuddenly decided I need to create an account so it can harvest my data and won’t even connect to my light anymore..NeetaKaurVersion: 5.6.1

✓ New update to widgets is awfulI can’t believe you got rid of the proper widgets and make users create shortcuts for everything we want to control. Would give zero stars if I could..KhashmanVersion: 4.0.3

✓ New app is a downgradeI’ve used the Hue app to control a my Hue bulbs for several years. My setup is small and simple and the app used to be effective and relatively smooth. Several months back the app got a redesign in the name of improved performance and reliability. Immediately managing my small and simple Hue setup became a total mess. My rooms and settings disappeared or needed setting up again from scratch. The app itself suddenly became sluggish and buggy. Simple changes in bulb brightness or colour became a chore. The visual redesign of the app - and overall performance - started to look or feel notably degraded and out of keeping with iPad and iOS in general. Little things like the aforementioned lag. The bugs. Little things like the colour of in app toggle switches (blue, not green like my other apps, the stock apps and the overall system scheme in general). I have been patient, waiting for the update/s that fixes all the new annoyances. The update never comes. Sometimes an update will be installed and other bugs or issues will appear (like the inability to use the on screen keyboard to rename rooms or lights). Things are so wrong I’ve started moving away from the official app to third party apps and the system Home app. This will all likely mean I seriously consider a new manufacturer for the hardware itself (bulbs, hub and such). Sudden lurching changes in direction or performance is not the experience I am looking for..Ravedeath1916Version: 4.7.0

✓ Really regressive updateIgnoring how buggy this sequence of updates have been this update has been a big disappointment in use and function. Every feature is now a lot slower, editing just about every item is more painful and the kids can no longer even edit light colours because you have to drag a tiny marker. The only positive is it looks a bit nicer but as the status shown is never accurate, what is the point. Our household is living on the one device that hasn't upgraded yet. To be clear for the developers response the app is sluggish ... the lights still perform fine..RollerBVersion: 3.0.2

✓ Mostly cool, some holesI just got Hue, and for the most part, it’s super cool! The general system is amazing and really fun to play with. The app? A little funky. While some parts are fairly intuitive, I had to do a lot of poking around on my own to figure it out, which isn’t the worst thing, but I also had to do a fair amount of running back and forth from the basement to the first floor and back down because it seemed like the bulbs were syncing to the wrong room. Finally got all the bulbs assigned to the correct space, but my big frustration (and the main star-dropper) is that I cannot for the life of me log into my account through the app. I keep getting error messages—one of which said something about being connect to the wrong app (??), which I installed yesterday and controls everything just fine over WiFi. Here’s the kicker—the screen is displaying a “sign out” button, which leads me to believe I’m technically signed in. But I can’t do anything that requires sign in, because... I’m not... signed in? I’m very confused. Hue gods! Help me please!.MjfcyVersion: 3.11.0

✓ Latest update caused complete chaosLatest gripes - Prompted to update but following Installation whole system went in to chaos and eventually cannot have it on iPad because update is specifically for latest OS, no messages to prompt compatibility issues and installing "latest compatible version" resulted in failure to find the bridge. I had to go searching through App Store to find reason for issues. Eventually got latest version loaded on iPhone and pacified Alexa who also had issues with Hue. Again Philips illustrate their arrogance, ineptitude or incompetence (take your pick as they all seem appropriate). Probably best to call it a day with Philips. Older gripes - I don't know how they manage it - each update makes the app worse. Cannot get formulas previously installed, keeps stating I need to login (endlessly) then fails, can set scene on one Light but when try next light all scenes have gone, colour swatch does not match if you try to match two lights, lights would stop working randomly. Having spent a lot of money on bulbs the whole thing is frustrating and Philips should be more conscientious and solution should not be constant updates that fix one issue but make the software worse. Unfortunately cannot give a "thumbs down".Kj2herVersion: 3.7.0

✓ I have some suggestionsPrevious version of this app was faster when opening. The delay is annoying when trying to turn the kids lights off. I wish I could create a colour and simply add same colour for each room or light. But you can’t. You have to re make it every time. Instructions are much needed.Metallic StingVersion: 4.16.1

✓ The quality of the lights is great, software is junk.What is the point of hue labs, just allow the functions under automations. How easy would that be? You would find your clients have far more imagination then you give them credit for, it is nice that you hold peoples hands that need it. But you are holding back the majority. I really don’t care how pretty your app looks. It’s useless in its present form. GIVE EASY ACCESS TO TRIGGERS, DURATIONS, FADING, you get the idea. Read what is out there “BASIC” is the best thing said, anyone that serious about home automation recommends third party apps. WHY!! because most people have surpassed just turning there lights off and on. Your software developers need to critically reassess what they’re doing and pull their heads out of the sand, if they cannot hear what the community around them is saying about this app. Great lights let down by the software..00SWAN00Version: 5.10.0

✓ Every update breaks somethingOk, 3 strikes an your out. I installed a recommended update today and sure enough it broke every light and routine I had configured just like the two updates performed earlier this year. The app can now only turn and lights on or off, my color and brightness level settings only remain in effect for about 5 seconds and then something mysteriously changes all the lights to settings I did not specify. The same thing occurs if I manually adjust the settings, it’s now impossible to control colors or brightness levels on any light. The only solution I have found so far is to perform a factory reset of the hub (square) and re-create every light, room, and routine. I have a iPhone 7 running the latest iOS rev and my network works flawlessly with all my other apps and devices. If a solution exists on the hue website or anywhere else I cannot find it. Unless hue can provide a solution i would not recommend this app or the purchase of any hue equipment unless you are willing to reconfigure your entire system every time the release a buggy update. This is unfortunate as I really like the system when it worked..ZagmeyerVersion: 3.10.0

✓ Works well enough, but still missing featuresI'll start by saying I've been using hue lights for 3 years, between 2 homes, and recommend them to anyone who will listen to me about smart lighting. I'm a HomeKit user primarily, which addresses many of the automation feature issues many users have reported with their control of sensors and lights. Now, the older version of the hue app used to let you change which lights are on which hubs which is no longer available. I also use 2 hubs in my house we got with 2 starter kits, and the combination has been nothing but a headache. I cannot set different hue hubs to control different lights and have them all display on one app dashboard. Additionally if I wanted to use one hub on the upper floors and another on the lower, the communication does not exist between the two hubs and makes it impossible to use more than one hub in the same household. HomeKit addresses this issue, but I would like to see it be addressed in the hue app itself. I will still recommend this if you're looking for home lighting solutions but I implore the developer to continue prioritizing customization features before rolling out more lights..BroHanzoVersion: 3.45

✓ Thousands invested, will be leaving Hue behindWe’ve been Hue users for years. We have thousands invested in the system. Internet-connected hubs and accounts for lightbulbs is a no-go and everyone should be warned that Signify’s “for security” comments should be ridiculed as non-sense. Secure is a light that doesn’t need someone to store your username, password and personally identifiable information. Thankfully for the technically inclined the lights use zigbee and can be controlled via other means (Home Assistant) with a zigbee hub. Don’t let Signify get away with this. Stop buying their products. There are other, less expensive options. Too bad though - the lights have been very reliable for us and we have three bridges and close to sixty bulbs..YoinkVersion: 5.0.1

✓ TEST BETTER NEXT TIMEI wish companies would test there products better before release. 1) Try and add new OUTDOOR Motion Sensor. I tested this on an iPhone and iPad (all OS up to date). I only managed to get it added, after the iPhone was left to go into sleep mode and awaken. The app hangs badly and performs poorly, the wait time was need for the app to progress to the next step. 2) I also had trouble adding an INDOOR Motion Sensor. This wasn’t as bad, but persistence in multiple attempts paid off eventually. IMO, the UI is designed ok, and the function use case is fine - IF IT WORKED PROPERLY. This is a failure to test properly issue..Gride286Version: 4.0.3

✓ Sooo Disappointing since Newer APPFirst off... I absolutely love Philips Hue! But I remain totally SHOCKED that with all those super smart programmers and APP developers at Philips, since the newer 2.0 and now 3.0 version of the APP came out, one can no longer program a single light bulb into multiple rooms!!! Or group rooms into ZONES!!!!!! I am still using the 1st version of the APP with my 47 Philip Hue bulbs and many devices!!! And am frustrated beyond belief that they took the ability to create zones away ever since they updated the APP! How is this an improvement Philips!??? Once people get invested into the Philips Hue ecosystem and spend time programming and creating scenes that work for their house and family it’s soooo counter productive to do updates like this!! Sonos and many other companies do it right! Philips Hue... I’m still waiting for you guys to allow better management of the devices that people invest a lot of money in!! Also.. since I’m in the mood to give suggestions... :). How about show the updated/zoomed camera roll image as the icon when you enlarge and save a picture. Philips please call me... I’d love to share my thoughts on some of the problems with the new 3.0 APP. I still love Philips Hue... just wish I didn’t have to use a third party APP! :(.Cheroney31Version: 3.0.0

✓ Ridiculous UpdateI used to love this app as it is the primary way to change my coloured hue bulbs as I don’t have any sort of home device like Google or Alexa. However since the update I couldn’t figure out how to change the colours in my room simultaneously. After a bit of googling and trial and error I finally managed to figure it out. Only to find I have to group the lights, tap then drag. But not only once, it seems to be needed every time u use the app. Obviously not well thought out UX design. Please make this back to the easier single drag on the colour wheel and brightness up the top. The current app is ridiculous and cumbersome to use, considering it’s something that I need to use every single day. Hopefully a more user friendly update comes soon. Honestly I would go back to the old version if I could..Pickleman72Version: 4.1.0

✓ Worst part of the ecosystemThis app does a terrible disservice to the entire Philips Hue ecosystem on iOS. It constantly overrides HomeKit under the guise of bringing the apps in “sync”. Instead it overrides rooms you created in Apple's home app, deletes non-hue devices, and generally messes up your settings. I recommend deleting the app after every time you need it to set up a new device, and keep it off your phone and away from your HomeKit system..TofinoTimeVersion: 3.30

✓ Days are limitedHave 20 lights, 5 plugs, this app loves to sign me out and now I can’t even sign in. Keeps loading back to sign in screen after it asks me to pick a country. Extremely frustrating.GodriicVersion: 5.2.2

Philips Hue works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Philips Hue.