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Yuzu eReader App Complaints & User Negative Comments 2024
Yuzu eReader app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Yuzu eReader? Can you share your negative thoughts about yuzu ereader?
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Yuzu eReader for Negative User Reviews
✓ Terrible thing I am forced to useThe app keeps freezing or not loading my book. The highlight feature is clunky and does not work with the Apple Pencil. I rather just have a physical copy of the book. Please make the book downloadable, so I do not have to load it every time I access it. Also incorporate the Apple Pencil features so I can easily highlight as I read. If I had a choice, I would avoid this app and just stick to the physical books in the future, but I was not able to have that choice this time..Version: 10.0.3
✓ The read-aloud does not read the text in the book correctly.The read-aloud jumps from column to column, reading the text out of order on some pages. Also, the read-aloud reads out some words letter by letter and this is very annoying. I recommend fixing these errors of the text read-aloud to make the app. feature more enjoyable. I really like the read aloud feature when I don’t feel like reading or can’t read, but please fix these problem I stated above to make it better. If fixed, I will give the app. five stars. Also, her (the readers) voice is very monotone making it difficult to listen too and hear after a chapter or two. I really like how I can change the speed of the read aloud. Thank you for listening Katherine M..Version: 10.0.4
✓ Unhappy Yuzu captiveI only use Yuzu when that is the only way to get a digital text. I am once again a Yuzu captive and quite discontent. I just received a textbook and the highlighting is not functional on the app. I have never had this problem on Kindle. Hence, once again disappointed. When I called I was told they would get back to me - in 1 to 3 days. Update: 1. has been 2 business days since I called about this problem and still no help in highlighting on the app. 2. Have used the website version and had trouble with highlighting there. When I called they said, it works on our book here. I asked if they used PC or Apple. I was told they only have PCs. I have been told by techies in other venues that just because an app works in the non-Apple world does not mean it will work on Apple systems..Version: 4.3.1
✓ Company jacks its customersI am a full time student with two jobs. I bought the digital version thinking it would be mine to own, since in some cases the digital is more expensive. I have purchased digital books before and when I buy it it’s mine. The books sold by Yuzu are far from mine. The amount of pages i’m allowed to print is regulated to 2 pages at a time. I can’t print the flashcards I made. The digital book interactives don’t work. I have tried to contact yuzu twice about the interactive issue but I’m expected to set aside a time to deal with Yuzu while I shouldn’t or wouldn’t have had to had I just been sold my own book. The inconvenience is unnecessary. Just sell the customer the merchandise. Don’t hack it, jack it, and then regulate it by babysitting your buyers usage of it..Version: 3.9.8
✓ The App Is Useful but being able to ‘write’ would be amazing.The app isn’t a bad app at all, it’s just average. I use it to rent out my books digitally and it is definitely amazing to be able to turn to a specific page instantly and not having to carry many actually textbooks instead my backpack. However, the app could definitely go above and beyond what it does now. I’d love to be able to ‘write’ in the book to annotate, like box words or make little notes. Just make it one more step closer to like having the physical book but with less hassle. I’d recommend using it if you don’t want to pay full price though 👌🏼.Version: 4.6.1
✓ When a simple PDF is betterI saw the high star rating and I had such high hopes… But NO! If you are using this to learn, you will be missing out! Apple Pencil has no place in this app! Hyper-linked content will take you to the definition, but you will have to find your way back, on your own. Highlighting is just as poor and pathetic as Pearson+, and it is as though technology has yet to be understood by these people! Students need the ability to use the textbook as though it were in their own hands. If a simple pdf would work better, than there is a serious problem!!! Students are forced to spend a lot of money on textbooks, and yet we are stuck using apps like this… Where we have to jump through hoops to make something work right, or have to spend so much time making something happen, that it becomes a waste of time. If you are able to, I implore you to find another way! This app is part of why failure rates are so high!.Version: 10.1
✓ Yuzu is terribleIf I could give them a zero I would. I rented the yuzu e-book for my microbiology class for $160. The rental expired a week before my final exam and practical (which doesn’t make sense). I called customer service and I was told multiple times there was nothing they could do and I would buy a new one full price. I continued to escalate my issue until a manager told me that he would have it re-added to my account and it would take 24 hours. It has been 4 days and still do not have access. I am unable to study or do any of my assignments. This is extremely frustrating and unprofessional and I will never use yuzu again and would urge everyone not to either if they actual want to pass their class!!! Just terrible....Version: 4.5.2
✓ Not worth it, unnecessarily complicatedIn most cases it’s just as cheep to buy/rent your books physically and this app and service is unnecessarily difficult. There’s a lot of hoops to jump through for something that should be simple. I’ve had to sign up for account on multiple services and download multiple apps just to read 1 textbook. I’ve already bought it so I’ll use it for this semester, but never again..Version: 10.1
✓ Please read this before purchasing any booksI am a college student and I made the mistake of purchasing digital books from this company. First of all, you cannot access your books online because the feature does not work on their website. Secondly, the customer service is terrible, I was put on hold for 4 hours! 4 HOURS!! This is not a biased review, you can google other peoples reviews online about Yuzu and they are all negative. Don't make the same mistake I did, please buy either a real copy of your book or try to buy from another company if you want to use a digital copy. I cannot emphasize this enough, DO NOT BUY FROM THESE PEOPLE..Version: 3.9.7
✓ TERRIBLE please read before usingI used this app my first semester and it was perfectly fine. Now its all messed up. it says i have too many devices even though i don't have a single device logged in. now i don't get anything. i log in and it just takes me back to the log in screen over and over again. i asked customer service and all they said was there a "resolve this error" button...NO THERE ISN'T!! I don't get a single option for that. they will ignore your emailed after the first one they send. They copy and paste a vague answer. Christina Q if you are a real person. why would you do my dirty like that >:| I just wanna read my textbook and study for my classes dammit. now it wont even let me email customer service. BOI.Version: 3.9.8
✓ App works fine but...Book loaded, all page numbers present.. just the highlight feature is strange! I wish it was more like the Kindle app where highlighting is done by simply dragging your finger over the words, rather than having to select the words and then selecting the highlight feature. Also, this feature is laggy! Words don’t seem crisp either.Version: 3.9.8
✓ SOLUTIONIt’s been a pain trying to log in this app. After logging in after entering my credentials, I get is this “error” message at the upper left hand corner of the screen. The solution for this issue is to log in YUZU via Safari or another web browser. Once logged in, a prompt will appear asking if you want to open then YUZU app pre installed on your device. Select yes and it will automatically open the app and log you in. Hope this helps.Version: 4.3.1
✓ Can’t log inI downloaded the app and can’t even log in to my account because the keyboard doesn’t open on the login screen. No ability to change text size without limiting the toggle from left to right—basically making font bigger doesn’t automatically adjust the text to fit the screen, you constantly have to move the page left to right to read. Skip this app. (To the developers, check out McGraw Hill’s app. This is what you should be aiming for).Version: 10.2.3
✓ Not satisfied at allUnfortunately I was obligated to get a digital textbook through this app. There is only one voice option for text to speech, and it’s incomprehensible. The app even shows you how to go through your phone and change the voice. I emailed customer support for help and they said it was my phones problem even though I have the latest software installed and everything is up to date. I asked which voices were available for my device and have not gotten a response. I am taking online classes, have a two hour commute to my full time job and an 11 month old at home, so I was really depending on the text to speech reader while on my commute..Version: 4.3.1
✓ Functional, not greatWish I could get McGraw textbook on kindle because this does not give the feeling of reading a book. It is more like reading a webpage. Little control over reading experience. Has read out loud function but very robotic and distracting. Only good thing is it is less than buying the print textbook. Would not use this ereader on purpose..Version: 10.3.2
✓ Need ImprovementI changed the color of the highlighter and ever since it has been malfunctioning. I also wish there was a “underline” function as well not only highligher. Annotation on the book, instead of writing a separate note, is also needed. That the functional reading app. I wish I could read on PDF so that I can use my Apple Pen to write notes right on the pages of the book..Version: 10.1
✓ AwfulI log in, but the app can’t open my book *in* the app. After a few rounds of it telling me to download the app that I already have installed and am working in, I just gave up and told it to open the book in a browser window. Which just opens a window inside the app!!! Slower than **** to use, because each time you go to the next page, the new page has to load. Utterly worthless. I’m contemplating just considering my purchase as a write-off and getting a hard copy instead..Version: 10.0.3
✓ Do Not BuyToday I purchased a textbook through Yuzu. I was sent an email on how to activate my account and followed all of the necessary steps. My book would not show in the library so I did some research online and then called their customer care number. I sat on hold for over 10 minutes and was literally told that all their agents were too busy to assist me. I just sent them an email regarding my problem. But I definitely will not buy from Yuzu again. That amount of money I spent to go through all these hoops and terrible customer service is not worth it..Version: 3.9.7
✓ Speak selection issueThat app made my life easier by using it for school. The only issue is speak selection not working properly. As a students we need to click on a word see synonyms or quick search and speak selection just like any page in the Internet.Version: 10.0.3
✓ Love the app but lots of bugs.The app is interesting. It’s easy to read but I have a few problems with it. 1, randomly the highlighting feature will stop working. Only way to fix it is to restart the app. It’s annoying. Takes time away when I need to read and take notes. 2, the copy feature does the same thing, as well as the note taking. Randomly it will stop copying to the clipboard or allowing one to use the note taking highlight. Way to fix? Restart the app entirely. Third, this is more of an annoyance to me, you can and cannot highlight/note with different colors. Technically you can, it will show up in your annotations with the different colors. I say you can’t because overall one color will show on the text. It’s not like when you mix colors on a regular book the colors will overlap, no this app only shows one dominate color. Which is annoying to someone like me who prefers to go back through the pages while reading then click on the annotations tab. I do like the flashcard feature. Which would be more enjoyable if the copy feature worked regularly. Overall it’s good to use, has bugs and annoying things to it that should be updated..Version: 10.0.4
✓ Horrible user interface & highlighting toolHoly _____. The highlighting feature in this app is the most infuriating, useless, and COUNTER productive thing in the planet. You highlight a section, and then it jumps to another section, forcing you to rehighlight over and over until the app responds appropriately. Highlighting text in multiple lines is an utter disaster and can take anywhere from 30 seconds to a few minutes of constantly trying and re-trying to get it to work. What an utter nightmare. It’s a shame this book is only offered here, as this app is absolutely abhorrent. A dreadful waste of time. I’d rather drop out of school than have to use this to read and highlight the rest of the book. I’d give 0 stars if I could..Version: 9.4.3
✓ HORRIBLEI’ve had to use this app quite a few times for my college books. When I originally started school in 2021 we needed this app to be able to retrieve our access codes for books or other websites. Good luck being able to do that on any IOS device, because it doesn’t allow you to access the codes unless you’re on a computer. Which is super inconvenient, because I’m not able to lug my computer around when I’m not in school. The app is basically useless for me because the content I need to access isn’t even possible. It’s been over a year since I first found this glitch it’s honestly so disappointing that it still hasn’t been fixed.Version: 10.1
✓ Books expire without warningI learned today from customer service that web access to purchased textbooks expires after one year. After one year you must use the app and can no longer access Books from the website. This is unfortunate because I am currently taking a class which uses the same textbook that I had already purchased, however now I must use a separate device instead of just my computer to read and word process at the same time. Nowhere is there any warning of this, seems they bank on students having the book one semester than never looking at it again. Shady non full disclosure marketing. Will be informing the head of our bookstore and hopefully the university reaches out. Clearly they don’t care about the individual student end user..Version: 4.8
✓ TerribleThis app is awful. I had to get it in order to read an ebook for a college course. First the way the book is formatted the words are either spread apart or on top of each other. Then the app did an update that will no longer support the older versions of this app, so now I can not read my textbook on my older iPad. I now have to read it on my small phone, a book I spent $80 on! I will not buy another ebook from the college bookstore which is through Barnes and Noble..Version: 4.6.1
✓ Randomly stops highlightingAs I’m reviewing the text and highlighting for notes it will randomly and frequently just stop highlighting. I have to force close the app and restart. This can happen up to seven or eight times in a 30 minute session! I’ve now had two texts through this app and there is no consistency for font types or text color. As someone with a light sensitivity I prefer to read white letters on black text but that isn’t an option with one of my texts. Some consistency from the app, vs just leaving it up to the publishers, would be nice. Out of four reader softwares I use on a regular basis this is by far one of the worst. B & N should be able to do better, especially with what we pay for these digital textbooks..Version: 9.4.3
✓ App isn’t great (HIGHLIGHTER SOLUTION yayyy)It’s okay for If when you’re done using the highlighting functions and notetaking system. But I find it frustrating that I can’t change the highlighters color like how I can in the web version. Blue highlighter just doesn’t cut it for me. They should really focus on their app if the want to continue marketing to college students who buy their books for their courses. I don’t see myself using this app unless they change a few things around. Update: after sitting down and playing with the app I discovered If you already have saved highlighter colors from the website the way you change the highlighter color is that you highlighter with the color already selected. Then you select whatever you highlighted and then THERE SHOULD BE color options display. Tap on that and choose the color you saved already. The reason why I still only gives this three stars (was one star) is that this highlighter option isn’t known to a lot of people hence reading a few of these reviews. So they should at least state how you change the colors of the highlighter in some sort of way. They should incorporate the web version more into the app version Still, Yuzu should update their app to make it more digital text friendly..Version: 4.4
✓ DO NOT BUY BOOKS THIS WAYI wish I would've read the reviews before opting to buy the digital book copy through Barnes and Noble. What a waste of money! I've only been using it for a week and I've already had a million different issues. The chapter that I'm attempting to read now, that I have a test on this week, has a page that only half loaded. I logged out and logged back in...still it doesn't load fully. I find it insulting that Barnes and Noble would promote such a crummy program. Lesson learned..Version: 3.9.7
✓ You will lose WEB ACCESS!Just got off the phone with their customer support. You cannot access these books from a computer after the “mysterious” unstated license expires. After 1 year I can no longer access my book from my computer. I normally would not post such a negative review but the company is not going to tell you this. They knew this would happen but could not explain where this is publicly stated so here it is. Please be cautious if you plan to use this with a laptop or desktop.Version: 4.4
✓ Horrible Support Terrible AppI had to use this app because it was the only option to purchase the e-book through my college bookstore Barnes & Noble. The app worked for a couple of days and then I got an error message and it logged me out and will not allow me to log back in. I get a small message in the upper left hand corner that just same error. I can log into the app on my iPad but need it on my iPhone for the audio. Called customer service and was on hold and three times it told me to press one to leave a message but it did not wait to see if I pressed one it forced me to voicemail where my call would be returned within one business day. On the fourth call I finally got a person who’s only solution was to delete the app and download it again which I had already done. So the only option because they do not have any tech support is to escalate to a Supervisor to see if they have any other ideas and they will be back in touch with me within one business day. For an app that provides college books for students there should be better support. I am loosing valuable reading time in a short summer semester. If you can get your ebook another way do it, avoid this app anyway you can!.Version: 4.3.1
✓ IMPOSSIBLE TO USEFirst of all you apparently need some sort of account to access the app. there is only a sign in option, NO OPTION TO MAKE AN ACCOUNT. what kind of account do you need to create you may ask? well the app says you’ll need a campus bookstore account (which i don’t have a campus bookstore) someone online said you’ll need a barnes and nobles account but now i just checked the yuzu website and apparently you need a barnes and noble EDUCATION account (which there is no option to create an account on that website anyways.) i emailed the given customer support email on their app and the email is BROKEN. now im about to contact customer support directly on the yuzu website and if that’s also a dead end then i’m going to call customer support. wish me luck i guess :/ this should of only taken 3 minutes MAX but it’s been half an hour of frustration already.Version: 9.0.2
✓ Great Except One Thing…This would be a 5-star app if it weren’t for the fact that changing the iOS Spoken Word settings does not carry over into this app. There are even instructions embedded into this app that explains how to change the Spoken Word settings to change the voice that speaks the text, but changing it does not do anything for this app. After changing my Spoken Word voice, I confirmed in other apps that the voice did in fact get changed. Yuzu just doesn’t work with it even though it claims it should work..Version: 10.1
✓ Absolute WORST app for studentsIf I could give this app negative stars I would! None of the pages turn like a NORMAL textbook, the voice that reads out load is trash and robotic making it extremely difficult to follow! Some students need the audio along with the book itself. You can change the voice via the setting on your device but good luck getting it to stay…get it together Yuzu! There are so many students who have textbooks that are only available through this absolute trash app! Make it better or don’t offer it at all!.Version: 10.0.4
✓ Difficult to highlightThe book is ok but extremely difficult to highlight important concepts with my Apple pen. I also tried to highlight with my finger but it’s as if the screen doesn’t recognize where I want the highlighter to go. This has consequently lead me to take twice as long to read chapters but I have to struggle with this. This doesn’t happen with Kindle ebooks. Unfortunately this is the only place that I can get an ebook for my classes so I don’t have a choice. Very disappointed and soon as I’m done with these classes, I’m returning the ebook for a full discount..Version: 9.4.3
✓ BAD APP, BAD CUSTOMER SERVICEI purchased 3 books for yuzu. After receiving email confirmations that I had access to the books, I checked and only had access to 1 book. I attempted to contact customer service by phone and email. No one ever answered the phone and there is no option to leave a VM. I sent an emaiI and received a confirmation email, but no other follow up emails. After that I couldn't even login. I attempted to call again-no answer and sent 2 more emails but no response. To their credit they did resolve the issue but it took a week. I didn't have books for my first class, but got them eventually. Now that I have been using the app. It is horrible. It freezes up constantly. I use the app on my iPhone 6 and I use the website on my surface pro 4. It doesn't function well on either one. Follow up 1 year later. Just to make this app worse. When you purchase an ebook. You don’t actually purchase it for an extended amount of time. You only get the book for 1 year. Look at the fine print. It should say you can rent the book for a semester or for a year because those are the options. You don’t actually purchase the book..Version: 3.9.8
✓ Study guidesI paid for this book from the school store, why do I have limited access to end of chapter practice questions. This app also advertise the site cengage. This site has activities and end of chapter questions but i have to purchase the book again. What’s the point of this app if I have to buy the book a second time to have more tools in a site you guys are promoting….Version: 10.0.3
✓ Bad ReaderThe app’s reader refuses to switch from a heavily accented voice to the default voice on my apple product which is more in line with US English accents. The reader is also not programmed to understand how to read the book’s contents and understand formatting. For eg, it reads the page numbers and if a table is used in the book then it reads vertically by column first instead of column 1 row 1 with the contents, it ends up reading all of column 1 which makes me think this is an issue on the developer end as this is not how regular people read nor is it the way the content is taught by the professor in person. Very disappointing experience. If I had a choice I would not go with this app again. Unfortunately my school defaulted to this for the class I am doing. The user interface is at least friendly and clear and the design is ok so 2/10 for those good bits..Version: 10.1
✓ Thanks I’m gonna fail my class now.I logged out once. ONCE. Now when I try to log in on this app it says “error”. When I try to use website on mobile it won’t even let me click the button to sign in! I can’t access my text anymore! What am I supposed to do?!! Awful just AWFUL. I needed this textbook on mobile so I could read homework when convenient to me, now I can only do it when I have computer access. Please fix this, I’m rarely home and barely have time to read on a computer, otherwise I just might fail..Version: 3.9.8
✓ Needs ImprovementI’ve been using this app for a semester on my iPhone 11 and iPad Pro, andPC, for two textbooks. The form factor for phones isn’t consistent and leads to having to move the page back and forth to keep it centered when scrolling. This also affects highlighting. Adding notes is lackluster. Keeping them in a small box, especially while typing, is purely an annoyance. There should be more highlighter options. 2 colors doesn’t cut it, and for someone like me, who uses different colors to mark different topics, subtopics, categories, and notes, it’s a must. If the app is minimized (not closed) or the screen locks, it will often “close” the book on both iPad and iPhone. Having to reopen the book again gets pretty annoying. The options to change text size and font is appreciated. A dark mode would be helpful. I also appreciate the highlighted material is across devices. The option to turn pages rather than scroll would also be nice. The search feature could be more streamlined..Version: 9.2
✓ No pagination, no page numbers, no view options in landscape.Developer, before you respond like you have to others, please know that I could care less what the publisher wants. Instructors assign things by page numbers. If you do not do this, then you have failed to rent or sell the resource needed for a class. Pagination should match the book precisely and -in addition to- font resizing options, there should be zoom options including view extents, view width, etc. 12.9” iPad Pro with Zagg case/keyboard and I’m forced to undock and view in portrait and thus not be able to use my device as intended..Version: 4.2
✓ If you’re searching for an audio version of your textbook…If you’re searching for an audio version of your textbook this app is not it. It uses an audio function from your phone. The voice reads things completely out of order and mis-pronounces basic words to the point you can’t understand it. When it says it will read all the text on the page it reads ALL the text on the page. Even the stuff like the title at the top of every page. The app itself is not super friendly. It would not recognize the chapters in my book, it takes forever to load, and the page changing button doesn’t function properly. Don’t waste your time. Use use the computer version..Version: 10.0.3
🙂 Yuzu eReader Positive Reviews
Yuzu eReader works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Yuzu eReader.
⛔ Yuzu eReader Problems
