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My College Bookstore App Complaints & User Negative Comments 2024
My College Bookstore app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using My College Bookstore? Can you share your negative thoughts about my college bookstore?
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My College Bookstore for Negative User Reviews
✓ Grand Rapids Community College Not ListedGRCC bookstore was recently acquired by BN. The school isn’t an option on the app. I received an email from the store stating if I downloaded the app I get 10% off my order. Well, I can’t register in the app because my school isn’t there. The app says to then search the “short name”, GRCC isn’t listed. Waste of time..Version: 5.9.0
✓ New updated AppDo Not. Do Not order college textbooks through this new updated app!! Used the old app for 3 years and it was perfect. New app double orders books and orders things that are not even clicked on. Wait til this fix this as they are extremely disorganized and communication with the local college bookstores is zero..Version: 5.2.1
✓ Very Buggy!!!Loaded this twice. Setup a login both times. Would not recognize my login when I tried to sign in….. same ID/PW both times. It tells me that one or the other is wrong and to try again. Id give this a “zero stars” if I could.Version: 5.2.1
✓ Coupon Not WorkingThe coupon doesn't work in this update, it just tells you have to update to access the coupon. However, this is the most updated version right now🙄.Version: 2.7.0
✓ Update IssuesI loved this app and used it for discounts and free drinks at my school cafe. However, after it updated multiple times it deleted my two free cafe drinks and my recent purchases aren’t listed. It’s treating my account as if I just made it when I’ve had it for 4 months.Version: 3.1.3
✓ Doesn’t workIt doesn’t load anything. When I go into my profile it says it can’t load because my location services aren’t on, so I go into the app settings and there is no location service option available for this app. And it never asked permission while loading the app for location services. Completely useless. I’ve tried everything..Version: 3.3.2
✓ Fail!I signed up a year ago and used the app for months. Now I can’t log in. It tells me that the app has been updated and to log in with the original credentials. It also says if you are having trouble logging in sign up for an online account. It won’t let me do either so I cannot get and benefits from the app..Version: 3.2.1
✓ Can’t access online shoppingAfter updating the app, nothing pops up when I try the “Shop Online”. I can’t see any books or apparel..Version: 3.0.0
✓ Can’t even shopSeems like there’s a decent variety of things but anytime I try to add something to my cart it never shows up in there. Can’t buy anything 🤷🏼♀️ Update: I have decided to delete this app as I still can’t do anything with it. Still can’t get anything to add to the cart and anytime I try to sign in to check the status on my books that I ordered it just takes me right back to the login. I don’t know if it’s a bug issue but until something is resolved I won’t be using the app..Version: 6.0.2
✓ Multiple schoolsI can’t figure out how to have more than one school on this app. We went to different schools and would like to have access to both..Version: 3.0.1
✓ Frustrating crashesApp used to work fine, but now it requires log in then flashes a screen that says “we are loading up the best experience for you”. Then it closes. It is completely unusable..Version: 6.0.2
✓ Wow really badJust use a browser and the website. I know that’s not great, but this app is worse. The app tracks your phone use way beyond what is necessary. V hostile. Plus it won’t even show me the books for my courses. Dea BN: don’t tell me to contact you re issues. Just write an app that works properly. It’s not our job to fix your horrible app for you or to contact you I’ve by one re problems you won’t or can’t fix. BN is a big company. How come they can’t manage to hire people can’t write a usable app?.Version: 5.2.1
✓ Only one school?I like the app and would like to use it to track promotions and make purchases. Unfortunately, this is of limited use for me, as I am a parent with kids attending multiple colleges. I have found no way to switch schools once the first school is selected. Help!.Version: 3.1.1
✓ College Change??I download the app and accidentally put the wrong college but I can’t seem to find where to change it. Can someone tell me how to do it, please?.Version: 3.0.1
✓ Not very efficientI got this app so that I could have an easier time seeing and buying my course materials. However, the textbook feature has a bug or something and it complicates the entire process. I have an easier time simply getting on my laptop like I was from the beginning..Version: 5.2.1
✓ GlitchyI had to delete the app because I was so frustrated. I log in and it immediately logs me back out, it’s difficult to navigate at times, it glitches and closes the app, they advertised a 10% off coupon when you downloaded the app, however it was nowhere to be found. I recommend sticking to your colleges bookstore website.Version: 6.0.0
✓ I can’t even sign in to my accountI got this app hoping it would make it easier to keep an eye on my bookstore order. I have tried over and over to sign in to my bookstore account and it won’t even recognize that I’ve signed in. It just keeps telling me to sign in if I click on the account icon. Haven’t even had it 20 minutes and I’m already deleting it. Trying to get it sorted is more hassle than it’s worth for me..Version: 5.2.1
✓ It would be a good app if it workedI saw an ad that there is a promo/offer to win a giftcard and possibly an Apple Watch so I downloaded the app and went to go enter to win and when I click on it, nothing loads. If this worked then I would love the app. Hopefully this gets fixed..Version: 3.1.3
✓ Deleting, can’t be botheredMakes me create a new account every single time I use it. I put some college merchandise in the cart, put my phone down for a minute, when I come back the cart is empty and I have to start over with what college I’m choosing my dob and all that nonsense. It’s getting deleted. Can’t be bothered..Version: 3.1.6
✓ Log In ProblemI just deleted and reinstalled the app and it still won’t let me login into my account to order my books. I had to do it on Safari. This is ridiculous. Please fix this login situation..Version: 6.0.2
✓ TrashThis app is absolutely garbage. When you click log in, it will provide a circular loading graphic, but authentication is not performed. If you click sign in again, the same thing happens. Closing the app logs you in to an dysfunctional landing page that is a blank screen..Version: 3.2.2
✓ Hard to scrollWhile it helps me figure out what books I need and such, when I look at my list, it won’t scroll. It just bounces up and down if that makes sense. It doesn’t do that with my other apps.Version: 4.10.1
✓ Waste of timeI got there on time to my arrival and it’s so funny they say curb side pick up for cars that by the side walk made out of concrete not the entrance of the school .. then no body picks up the phone the security that’s supposed to “help out” plays foogazie for me this app is piece garbage n Sonia the quality assurance backing it ... 2020 n is site 45 mins to be empty hand.Version: 4.2.6
✓ Only one school allowed?When you create an account for the app, it asks you for a college name so you can get special offers but it doesn’t seem to allow you to add more than one. I have two kids in different schools. Bummer..Version: 3.1.6
✓ This app is garbageThis app is absolute garbage. It forced me to make some new account after updating and wiped my loyalty points. Tried submitting feedback through the app itself, but all I get is a blank white box that pops up. No text, no way to submit feedback. I've got a great solutions to this problem though: 1. JUST USE PUNCH CARDS. THEY'RE EASY AND THEY WORK. 2. DON'T BUY FROM BARNES & NOBLE. Seriously, this app is just here so they can get as much personal information from you as they can. Buy your coffee elsewhere..Version: 3.1.0
✓ Doesn’t workThe app doesn’t work I have a textbook for pickup but every time I click the pickup button it says error and that they can’t find my order. I even try manually putting in the pickup information but it doesn’t find my order even though it shows it under my activity feed. I’ve even gotten a confirmation email from my school that the order is ready for pickup..Version: 4.2.6
✓ AppDownloaded the app to buy my textbooks to receive the 10% off and the app doesn’t even allow you to add books to your shopping cart. Go on the website just fine but can’t do it through the app..Version: 5.3.0
✓ So many bugsDo you like to press buttons that are labeled something but do nothing? Do you like pop ups? Do you like bad UI/UX? Do you like using apps that don’t bother hiding that they’re trying to sell you something or sell your data? Do you love unreliability? Do you love running into three bugs per input? Well my friend do I have the perfect app for you! This app checks all those boxes and then some with so many examples of horrible UX..Version: 5.2.1
✓ Worst App everThere’s no way of finding any books or any materials. App is filled with its own praises and advertisements, like why are you up selling the app when it’s already downloaded?! Couldn’t find the search option for anything. Literally the worst app ever.Version: 5.5.0
✓ BugsI commute between two campus , yet once I selected one campus, I can’t switch to another. The “send feedback” button is my profile does not respond. Not sure it is supposed to be a beta feature..Version: 3.1.4
✓ App is either overloaded or just plain broken.App doesn’t know you’ve signed in and empties shopping cart. I tried adding a product to my cart, then continued shopping for another item and when I put that in my cart, only the second item showed in my cart - the first was removed. This app also gets stuck sometimes and becomes unresponsive. I just used my laptop to shop instead and placed my order much easier. Also, I signed in to see the status of an order I previously placed, I clicked on the order and it wants me to sign in again. I’d also say that enticing students to download and use this app with a 20% off coupon, that doesn’t work on “online only” items - in your ONLINE store - is quite a ripoff and horrible clickbait. I’ve wanted one of your $70 hoodies for a while, but not a budget conscious choice, so I figured 20% off would be great. I guess my participation in using your app only gets full price. Oh, well. Ordered a keychain for my 6-year old daughter and got $1 off instead. Some serious programming help is needed..Version: 4.10.3
✓ Can’t modify school...Entirely IMPOSSIBLE to edit school selection after initial setting. Can’t even reach developers to do it manually. Too big of a pain for a pretty basic feature, I think. Disappointing. The app has been rendered useless for me. Might be okay for others who don’t need to EVER make this change..Version: 3.1.3
✓ Doesn’t workI keep trying to purchase text books and other items from my school store. It doesn’t work. It keeps asking me to log in even though I’ve logged in. Search buttons don’t do anything and purchase buttons in sport wear don’t work..Version: 5.2.0
✓ Terribly buggyIf you leave the app and come back to it, it will empty your cart. Also, it doesn’t allow you to scroll through all of the items on some pages. For instance, I was looking for hats and had to swipe down several times for it to allow me to start scrolling through the items. It would just bounce up and down first. Several other bugs as well. I’m honestly not comfortable making a purchase for fear that it will not go through..Version: 4.4.4
✓ Keeps crashingApp keeps crashing each time I’ve tried to log in so I haven’t been able to use it to order my books this semester. I used to like how convenient this app was. Now it’s just annoying..Version: 5.5.0
✓ Why delete my cart?When the app works and you shop around. You’re not allowed to shop for more then one item? I’ll add an item to my cart go to another section of the store. Thought I had a whole cart of stuff but turns out everything was deleted from my cart..Version: 4.10.3
✓ Doesn’t give any instructionsI got up to check out and pushed redeem and the whole thing just disappears but she didn’t see me push redeem at checkout even though I did it in front of her and wouldn’t honor the 5 dollars off so I literally went to the bookstore to use the app and had to pay full price. Ridiculous. Give better directions. Literally such a waste..Version: 3.1.1
✓ Used booksI’ve ordered 6 books (some new, some used) and every book came used. It’s a little disappointing that they haven’t had any new books and each book I’ve had came with minor damage or writing in it..Version: 3.1.3
🙂 My College Bookstore Positive Reviews
My College Bookstore works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My College Bookstore.
⛔ My College Bookstore Problems
