OfferUp - Buy. Sell. Letgo. App Negative ReviewsOfferUp Inc.

OfferUp - Buy. Sell. Letgo. Negative Reviews

4.7618 star

Total 43 Negative Reviews

OfferUp - Buy. Sell. Letgo. App Complaints & User Negative Comments 2024

OfferUp - Buy. Sell. Letgo. app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using OfferUp - Buy. Sell. Letgo.? Can you share your negative thoughts about offerup - buy. sell. letgo.?

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OfferUp - Buy. Sell. Letgo. for Negative User Reviews

Glad its freeThere is a reason craigslist reigns supreme. Yeah craigslist might charge you $5 for some ads but for me it is totally worth it to avoid all the spam and bogus reply’s to my adds. Offer Up is free and it is easy to upload/creat an ad. I just find it frustrating that lots of information is not required on this platform as it is on craigslist and I feel that I get a lot more fraudulent responses to my ads than compared to craigslist. Offer Up could be seriously improved to surpass craigslist if they gave it just a few more tweaks. How about this for an idea: requiring every user to pay a fee to “join” and then make all the postings free. Just a thought. I am so over all the spam and fake responses or bot calls from ads though. It would be really nice if there was a place to post items for sale that had the traffic that either Offer Up or craigslist offers but does a really good job of screening users to avoid all the unnecessary non-sense. Also it would be nice if vehicle ads were required to provide the VIN number as validation or authentication for posting an ad. It wouldn’t need to be on display for all to see but hopefully it would cut down on the fake ads. Also for vehicles please make mileage a requirement for posting. When I am shopping for a vehicle I want to know how many miles it has on it..Version: 4.22.0

Great app!! Customer service needs work.Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!.Version: 2.17.0

DON’T GET SCAMMED!OfferUp is willfully allowing scams to be promoted on their platform. These scams can be found listed in every category, but mostly the cars and trucks category. The scams say something along the lines of “2008 Toyota Tundra AWDWheels Perfect conditions.” These degenerate scammers then try to take communications outside of OfferUp by listing their email in the description and saying it only costs $1000. What a steal! Poor innocent seniors and adults as well are being cheated out of their money because OfferUp provides a platform for these scammers to flourish in, without doing anything to remove their items. A good recommendation would be that you can only list a car for sale if you become a TruYou member. That would eliminate a lot of scammers easily. I do not support OfferUp because they could care less about these evil people trying to lure innocent buyers into thinking they are getting a good deal, but then ghost them, and there is no way to get your money back. It’s pretty much guaranteed that if a deal seems too good to be true, it is! Check the sellers page for what they have for sale, and you will most likely see 60-80 listings for the same exact item, just listed all over America so they can attract innocent victims nationwide. OfferUp is letting this happen. With no way to punish the scammers or track them, it’s not worth supporting. I opened the app and was greeted by almost 20 different scams just on the home page. This is a crap app..Version: 4.3.0

Data mining app with limited functionalityIf you’re looking for a basic app that collects your data, and limited functionality, this is for you. Examples of things that don’t work well: 1) when you want to end a listing, you’re required to say who you sold it to, or that you sold it elsewhere. Sometimes I just don’t want to sell it. Should be an option to not provide them more data. Furthermore you have to separately archive the item - seems like it should be done automatically or have the option to archive more than 1 at a time, as a basic function. 2) when there’s a rude user messaging you, and you report them, it goes into the ether. They can’t tell you how it’s resolved. You’d think they can look into the problem and let you know how they handled the issue. Seems like a basic courtesy. 3) you can’t turn off notifications for their “helpful” suggestions. I want notifications of other users who are messaging me, not “suggested” promotional items from OfferUp. When I escalated this issue, the response was to turn off all my notifications, which turns off notifications from other users too. When I pushed back saying there should be an option to stop those “helpful suggestions” notifications, they kept reiterating that the app isn’t designed that way. Again seems like they do not care about the end user experience and simply want to funnel you into basic pathways so they can collect as much data collection as possible..Version: 4.53.0

Customer service is down to a automatic replying program even when being sexually assaultedI had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist Btw they ask you to email them. They never reply.Version: 3.54.0

Great platform with some flawsI love the app, however, there are still some flaws in the way the services work. For instance, with shipping, some things are misleading and put the seller in an awkward and uncomfortable position. If you drop off a package at the post office without having it scanned in and receiving a receipt using the OfferUp provided prepaid shipping label, and then get notified later that your transaction was canceled because it was sent late. The shipping label does not deactivate, and your package will still be sent. However, the buyer at this point will have already been refunded. You’ll get a notification in the app that states if you already dropped off the package at the post office, you’ll still get paid. After a couple days and you don’t get paid or hear back from OU, naturally you’ll figure out how to contact customer service (for me it was not easy to find a phone number, but I did), to which they’ll say you need a receipt from dropping off the package, otherwise it’s up to you as the seller to contact the buyer and work out how to get paid. Luckily in my case the buyer was honest enough to send me an electronic payment, but they easily could have just said no, and there would have been no way to do anything about it, not even leave a negative review because the sale was cancelled..Version: 3.40.0

Don’t sell here. App is buggy. No live support.I downloaded OfferUp to sell a bunch of stuff before I moved. They removed all my posts without notice, and every time I tried to post another item I kept getting an error. So all my posts were taken down, and I can’t post any new ones, so I literally can’t use the app to sell anything. And the only live support I could find after searching their entire website, was shipping support. I was about ready to call shipping support after I continued to have issues verifying my phone number via text message and issues posting a new item, but when they removed all my items, I said F this I’m going to download LetGo (which I recommend). Before all that happened, though, I was getting good views and messages, and sold 2 items! So I invested more time and energy into making a good ad for each one of my items, including good photos, item descriptions, and price researching. So now I have all these really nice ads, and people are interested, then they all get taken down without notice, and I can’t post new ones. Neat. I guess the one good thing OfferUp taught me was to write my ads in Notes and to save my photos, instead of storing everything on the app, which means you’ll lose everything when they randomly decide to remove all your posts! Therefore, I just wouldn’t waste your precious time trying to sell anything on this app, and I’d recommend LetGo. Thank you for reading..Version: 3.58.0

I WAS SCAMMED ! DO NOT USE !!!!I posted a phone for sale and a woman texted me inquiring about buying a cell phone from me and insisted on me using PayPal so once she got my information she told me that she sent me $180 and that I needed to Check my email FOR an email from PayPal , The email from PayPal was stating that the money had been deducted from the woman’s account and sent to my account but it hadn’t been deposited into my PayPal until I sent a tracking number for the shipment of the phone to a specific email and once I did that immediately the $180 would deposit into my PayPal which never happens ! Once I left my post office with the tracking number i attempted to send the tracking number to the email and the email bounced back two times telling me that the email that I was sending the tracking number to did not exist, so then I went to the PayPal FAQ’s and I clicked on “ I see a payment but why haven’t I received it “ q question and they said that I had been a victim of a scam because people are able to create a forged PayPal email stating that you have been sent money but you need to send a tracking number in order for your money to deposit !!! so do not use this app because people are scamming with PayPal !! i literally wasted my MONEY and time and LOST MY PHONE AND there’s NOTHING I CAN DO ABOUT IT !!!!! IM SO UNHAPPY IF I COULD PRESS CHARGES I WOULD !.Version: 3.81.4

Terrible ApplicationI’ve used this app for quite a while. It’s my last ditch effort to find used and stolen items I cannot find on Craigslist. There is indeed a user rating system, but it’s worthless. And there is no time limit on postings. I often find posts which are 5-8 years old. Responses are difficult to receive as many tweekers post stuff and then they disappear. Most likely because the seller is in jail. The communication skills of most users are slim to none. If you don’t enable notifications, you will receive messages while browsing which you cannot close unless you close the app and restart it. When you report a user for anything, you get a worthless canned response. Recently, the app makes you watch ads after closing a post you reviewed and you must watch it to continue browsing. Like on Twitter, most of the users are inactive and administrators have no interest in differentiating between current and active accounts. Also, they constantly remind you to not coordinate a sale or purchase outside of the app under the auspices of safety. They constantly warn you how unsafe it is to use phone numbers and PayPal. It’s really just fear-mongering in order for them to make more money. I’m sure I left something out. I encourage users to hold the administrators accountable. Try it out, leave negative feedback, and hopefully they will get the message and change some things. In my my experience, they will not..Version: 4.75.0

Need to make some changesThere needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature..Version: 3.81.3

Letgo worked. Offer up doesn’t.I would sell things so quickly on Letgo. If something didn’t sell there was always interest. I would get messages all the time. Once this switched to Offer up that all ended. I’ve even payed 8$ twice to try to promote an item that easily sold on Letgo with no bite! I ended up selling on Craigslist. Also there is no customer support. They charged me twice for an item promotion and when I tried to reach out to someone to correct the issue I just got a random email not addressing the problem then a survey email right after asking if the problem was solved. Are they all robots over there? What is going on? The time isn’t even worth the effort anymore. Don’t promote items if you are going to use this app. It does nothing. Two stars because I have sold a few items. But I rarely check this app as I have better ones I’m on now. Really missed Letgo. I felt like they were more about keeping things local. So more people saw your posts. Anyway not a fan. Update: After posting this review I was contacted by customer service and my issues were resolved so I will add a star for that. I received a refund and I’m happy about that. But I still feel like since Letgo changed to offer up I get less views. I guess because there are more users and more people promoting their products..Version: 4.2.0

Let Go of Let-GoSure, I’ll rate the app, since your automated system asked. Frankly it pretty well is 1/2 as good as it used to be. Since merging w let go it obviously observed a bunch of undesirable “let go” traits. The biggest one that irritates me is the way the posts are displayed in the feed. The old OfferUp search and layout was pleasing to the eye and aesthetically pleasing to the eye. Even worse now the app changes the pictures for the listings by cropping the images so you can’t even make out exactly what is being posted for sale. AND to make this issue a problem even further is that once you click on a listing to see what it is the image is cropped even more. What good does it do to take clear close-up images for our listings if the app is going to pear the image down so buyers won’t even click on our listings cause they can’t tell what the product even is. I have screen shots I’m willing to show and discuss further if anyone were to care and contact me regarding this issue which will surely eventually drive users away if a decline hasn’t already been noticed. We’ll, or rather you’ll see I guess. The other gripe I have is of how painstaking it is to edit our favorites lists/boards. Can you please make that way less annoying. I have enjoyed OfferUp for years, I would like to keep enjoying using it. Please revert back to your old ways and let go of all things Let Go..Version: 4.5.0

Terrible/non existent customer serviceUp until recently I loved offer up and have used the app frequently to purchase and sell items with great success. Last week things were Still normal but I decided to utilize the apps quick purchase and shipment opportunities to purchase some items from sellers in different states. I was able to purchase three items and two of them have shipped successfully through the app. Unfortunately things took a turn for the worse when I was trying to communicate and purchase an item with a seller this week. Every time I went to submit a payment through their app with my card info it said my card was blocked. I called my bank and they said all of my accounts were not blocked and had more than enough amount of funds. I went to try another card and the same error happened. I tried logging out of my account and re logging in to see if it would fix the error and now it won’t let me log in to my account at all! The most frustrating thing is I have two sellers I need to Stay in touch with to make sure I successfully receive their items that I paid for!!! I’ve called offerup numerous times and have been left with a non existent voicemail that says “any messages left at this number will not be received” I’ve also emailed offer up twice with no response. Please fix this problem This is beyond ridiculous!!!!!.Version: 2.69.0

So many advertisements and targeted content.I’ve used Offerup for a couple years and have been very pleased with the selling aspect, however this last year or so has changed my opinion of the app enough to submit an updated review. I get notifications frequently from Offerup itself urging me to post more items, bump a listing, or update my preferences. It’s very annoying and turning of notifications only stops you from receiving message notifications, these keep coming through. Also you can no longer search for something without it completely ruining your browsing experience. The targeted advertising is atrocious. Search for a refrigerator? After you go back to regular browse there’s a half dozen ads per scroll regarding refrigerators and even when searching by most recent magically people are only selling refrigerators. It’s total trash. The app used to be about helping people sell their items, but they have recently sacrificed user experience for targeted ad’s and freemium services. **UPDATE** Now there are phantom notifications telling you someone has messaged you, recommended items, etc and even when you clear them from your notifications, the app icon has a notification badge that does not go away regardless if there is a notification or not. That means you won’t know if a notification is real unless you open the app and see, instead of, you know, giving you a notification when you have a message….Version: 4.11.0

Getting worse and worseI used to love the OfferUp app, and it still does have some things to like…. Unfortunately they are trying really hard to make the app as annoying and unusable as possible. They want you to pay them $8 a month in order to have the app work like it did for a long time for free. Now you get bombarded by so much advertising it’s just unappealing to look through the feed any more and every so often when you message someone or when you click on an item to look at it and then go back to the feed, they send you to an advertisement page…. What’s even worse is there are a shocking number of times when you cannot exit the advertisement page. You literally have to close the app and restart it because there is no exit button from the ad page. Another really stupid feature, now they want you to pay to see listed items 30 min earlier than all the people who are smart enough to not pay for such a stupid feature…. I hope they fired who ever came up with that idea… hella dumb. I used to scroll through OfferUp all the time looking for cool or useful stuff to buy for discounted prices, but they have successfully made it to where I no longer want to go on their app unless I am Looking for something specifically. Good job OfferUp, I find my self going back to Craigslist to browse more often now..Version: 4.100.0

OfferUp no moreUpdate 9/4/23: account removed due to posting prohibited items, curtain rod, lamp, etc. I sent an email asking why my listings were automatically removed before even posting and they closed the account. I’ve heard many ppl having this same issue. I’ve contacted support every time so I have nothing to hide. Yet they let businesses spam the page with multiple fake accounts. Unless you buy to promote I guess they don't want you posting. Used OfferUp 7 yrs, I’ve placed a lot of free items that maybe someone can use, if not they would go in the trash… good items, I just no longer have use for them. Never had an issue until now, my post keeps getting flagged for a tension curtain rod, it says it’s against the guidelines and not to use internet photos. These are my photos taken in my home, I bought the thing and am trying to see if anyone can use it, FREE of course, it says must have product available and photo of actual product available, it is the product I only have 1 to give away. So they let the app get taken over by businesses with multiple accounts spamming the page that legit people their posts don’t even show up. Contacting support has been useless they send a standard email with a whole list of reasons your post might have gone against policy. Are curtain tension rods to hang a laundry curtain illegal now?? It served me well and wanted to see if someone can use. Time to go elsewhere.Version: 4.94.0

No contact information for customer supportI almost feel like I should give them one star but I’ve been able to do a couple of successful transactions on offer up hence the two stars. Been trying to send a message to customer support but it keeps directing me to their help page which just has a bunch of topics that are not specific. I don’t know if it’s because the app is poorly made that’s why it doesn’t have an option to send more pictures in the messaging page which forces you to send your phone number to a seller if you want more pictures of an item you are interested in. This is especially problematic and contradictory since offerup discourages members from exchanging phone numbers. But how can one get a more detailed description of an item? Or are we supposed to simply take the seller’s word about the product. I tried reaching customer service to make inquiries but it kept taking me back to the help page which like I said simply covers a bunch of topics and leaves no specific information on how to contact anyone one. The closest I got were links to Facebook, Twitter, Instagram and Pinterest. Some people like me are not on any of those platforms for personal reasons and I find it puzzling that offer up will rely on social media outlets to communicate about some sensitive matters with its consumers. I hope someone from offer up reads this and looks into the matter or better still contact me. This write up was a last resort to trying and reach out to someone from offer up.Version: 4.0.22

Better than C***gslist, but the algorithm is aggressiveAt its core function of buying of and selling used things, the app is great. Since communication goes through the app there seem to be more user vetting so less creeps and sketchy communication than on CL. I haven’t used the pay-through-the-app function, but that seems like a nice feature if you’re worried about getting scammed, especially if you’re getting your purchase shipped to you rather than in person. However, the algorithm that this app uses to create your home “feed” is obnoxiously aggressive. Click on a random thing out of curiosity or mild interest and then 85% of your feed becomes that exact (or extremely similar) thing. There is also a frustrating amount of the tiles/listings that are paid ads or take you to an outside website. I get they have to pay their bills somehow, but it’s too much. Fortunately they are relatively easy to spot. The most annoying thing though is the notifications: similar to the aggressive algorithm, I’m still getting notifications in my inbox for “___ related items for you!” for stuff I searched for 6 months ago and am no longer interested in. (I already bought my kid a baseball glove 3 months ago, Thanks). And there seems to be no way to edit or delete your search related notifications. Seems like an easy fix, Offer Up!.Version: 4.38.0

Still hating the poor designRatings are lies!!! And censored. OfferUp now uses forced ads you cannot exit! The app is barely usable now - forced to use website. The 'x' to close the ad doesn't work! OfferUp continues to break their service; they saturate search with invasive and sensitive ads placed where you're likely to scroll - opening a web page in tour browser; and let businesses flood the search with duplicate posts. There are no Developers or customer service. This is what happens in America when there's no competition. Now they want to ream us with a $7.99/month subscription to remove the ads they force on you. But it won't remove the bugs, design flaws, or duplicate posts. As much as I dislike Facebook Marketplace, I dislike OfferUp more. The webpage continuously forgets my location despite my account stating my location (poor design/forced activation of location sharing) There are so many scams and bad people with 5-Star ratings because everyone is afraid of getting bad reviews out of retaliation for giving them negative reviews. I also wish we could turn off suggestions. Please stop suggesting!!! Furthermore, there should be a search for title-only option so we don't get scammed by people using keywords to fool your basic search tool. Craigslist has search options that respect user's needs. OfferUp's features are pushy marketing, sticky advertising, and profits over people. And that abusive ringtone we have no control over! It's all a dumpster fire..Version: 4.120.0

It was a good app…This app is the best by far to buy and sell. When I first got this app, it was just you chatting with actual owners of used items. However, the feed is now flooded with stores selling their products on the app. That’s not a bad thing of course, but if you’re like me seeking for actual owners willing to sell a particular item cheaper than these businesses, searching and finding such item becomes very difficult because all you see are stores selling the same item because they upload so much of that same item. It would be great if I can toggle between seeing items by businesses or individuals or both. Update: This problem still persists and is even worse. Went to search for an iPhone model and all I could see were almost same pictures on almost every post from the same user handful of users. These businesses spam the results to where it’s difficult to find others. It’s very aggravating. At least they shouldn’t be allowed to upload so many of the same item - it’s spamming. My suggest like before, there should be some form of identifier which shows that a user is business with an actual brick and mortar store. And there should be a way to toggle between the results from these stores or regular people or both. They’ve been a lot of other changes that have been made that not beneficial to us as users. However, this is all I care about the most.Version: 4.23.1

OfferUp Inc. BAD BUSINESSABSOLUTELY POSITIVELY THE WORST CUSTOMER SERVICE ON THE PLANET ✔️ The actual platform for buying / selling is ok but Facebook Marketplace is way more active and useful. I had been using OfferUp for multiple years and had 30+ five star reviews on my profile until they disabled my account for an “unknown violation.” I sent multiple emails (since they don’t offer any live phone support) asking for help and clarification to which I only received the same automated response or even no response at all. Honestly, if they’re deleting good high quality active sellers like me who have nothing but 100% positive feedback ratings on pretty much every selling platform available than it’s only a matter of time before they’re completely irrelevant. Besides, there app is completely inundated with forced viewing ads now which is extremely annoying and distasteful. If you want to use it, be my guest but having been selling semi-professionally for 10+ years, there are a lot of better options available. The app will work ok until you have a problem (and you will have a problem eventually) then they’ll ghost you because they haven’t invested any of that revenue from all the ads they’re forcing you to watch into providing quality customer service which shouldn’t always come first from any type of business. Lastly, this is the first review I’ve ever taken the time to write, that’s how bad of a business OfferUp Inc. is… Not Trustworthy.Version: 4.88.0

Beware of Promotional Fees w/GlitchesI’ve been using OfferUp for many years, e.g. paying for their promotional services for some of my for sale items. Recently, for the first and only time, I’ve had a technical issue where their app would not promote the 7 products I paid $7.99 for a 3-day promotion. I emailed CS, they gave me some recommendations but nothing worked. I even requested for the paid promotion to be modified so something will be promoted that weekend. My plan was to wait to the following peak weekend and try again. I even asked CS could the credit be transferred, they told me No. Although the promotion was showing on their end, it was not on my end or when customers viewed the items for sale. By the end of Day2 and services were not rendered, I just wanted a refund. They were clear I still had to pay for the service although it was never promoted. Instead of recognizing there was a technical issue with their app, I didn’t want the money back, I just wanted the unused service moved to after the glitch was fixed, would’ve been a win-win situation. Now I have to take more time to contact my bank, open a claim when they could’ve just fixed the issue on their end. I will still use your services, but not sure of the promotion fees. I waited over a week to file a claim and 2-weeks to write a review. I was really hoping CS resolved it. Very disappointing they wouldn’t assist me further..Version: 4.113.0

Worse selling site since upgradeWas an excellent selling site. It was! No more! They took over Let go and has issues. Then about month ago they tried to upgrade the site. I said tried. For no reason you are logged out of the site even when you’re on the site. You will post something and think it’s available for viewing but you’re the only one who can see the listing. Now I have to post then sign out look up the listing and seeing it is available for viewing. Usually I have to post 3,4,5 times before it shows up for viewing. I change one little word so I can track which one shows up. Couple days ago I found out everything I had posted was wiped out from viewing. Only I could see the listings. I only found out because a returning customer asked where everything went. After reposting several listings I was suddenly logged out again. When I logged back on everything I just posted was gone. Again nothing could be view. Couple hours later listings could be viewed. It was everything that was posted prior to the letgo takeover. Some listings were removed weeks ago they were back. Listings that were sold and removed were back and listed as available. I could write and write for hours about the issues with this site. Furthermore There is no way to contact a human only through email and usually you get a lame apology and no useful information and that takes days for that lousy response. If you have stuff to sell use a different site even if it costs more..Version: 4.0.22

One more tryI’m going to rate 3 stars cause I haven’t used it yet, I hope they improve it,cause last time it was real bad ,I been using this app for the longest, I use to post an item for sale and sell it in couple of days top, as the years pass the selling was getting harder , since they split it , the pay subscription gets more attention than the free one,the years I study this app, as the years pass the free app die basically you get kick to the corner, I check my views everyday in hot items and views were the same for a month that’s when I decide to build my own , and yes super successfull, but I like to post my products in a lot of places them hold on I sold something omg! Just came in ,well that was a great start , and I really think the app improves in a lot of ways, I’m not saying this because the sale , I been messing around w it and posting got super fast, it got more relax , before I used to stress everytime I was posting cause it was taking for ever,so far it’s good plus a sale while I’m writing the posting ? You can see improvement already so let’s sell so items ! Now let’s c the charges that’s another thing I’m worried about but I keep y’all posted I will update this review thank u but I recommend it , it has improved technically and costumer care are on point we been communicating and they respond real quick.Version: 4.100.0

App is getting worse every monthThis app is just getting more and more greedy. Used to be fantastic. For both seller and buyer. Now their popularity has gone to their heads and they are going too far with the ads. Every 3 clicks is an ad. Every 4 rows of listings is an ad. Car dealership ads are not appearing (and I’m not even talking about the listings that pretend to be private sellers but are dealerships). To further it all, when you post a product, it does not become available to the public for at least a few hours! It’s only available to people with premium (that’s one of the perks of being a premium member). It’s a ridiculous and backwards idea that hurts sellers. My friend messaged me on a product listing and it’s been over an hour and my app still doesn’t show message received. But it shows “1 conversation.” When clicking on it, it shows no conversation. It’s like the app is blocking me from replying or even seeing it until the premium people have had their chance. It’s frustrating. I’m going to do the bulk of my advertising on Facebook Marketplace now. This app used to be the best hands down. Hey OfferUp. You guys want cash so bad? Offer a subscription to keep things exactly the way it was 6 months ago. No job listings. No invasive annoying ads. A fair marketplace. Basically what made you guys the top app years ago! And stop deleting my reviews. I’ll just keep copy-pasting it back..Version: 4.121.0

Used to work great, somehow got worseThis app used to be very functional and easy to use. Now there are all sorts of changes that make it harder to navigate and less user friendly. There are no longer a selection of popular types of items like furniture/clothes/cars & trucks. Instead everything is divided into main headings and subheadings so you have to click through a bunch of menus to get to the section you want. On the cars and trucks section for the distance slider, the setting for 200 miles no longer works, only 80, 100 and nationwide, which is annoying. The app also no longer works with VPN. There used to be a function where you could press and hold on a listing and it would show you the title that the poster put instead of the automatic title the system gives when you put in information about the item. This could be useful when people didn’t fill in info correctly or didn’t put any description. On this newest update I found that all my saved items have been jumbled up from over 3 years of saving and are out of chronological order which makes things impossible to find without spending a long time. Additionally when you archive an item people who messaged you before can still message you and then the item gets un archived and other people start messaging you again. This app is slowly becoming a nightmare to use and I really wish the developers would rollback some of these useless changes..Version: 4.8.0

My location also ScammersI live in a rural area and the location it shows is not correct. The main reason I wrote this review is because since I'm in a rural area and all there happens to show on my feed for this so called "selling" app is fake people who don't even live around my area. They also decided to put their fake phone number on the selling item and want you to message them on that. I was hoping to find some people around my area actually selling stuff on here, but sadly I haven't found one real person on this app. Forget the one star it doesn't deserve stars for the fakeness this portrays Edit: I had to put in my input about selling on this app. Now I never thought I was going to use this app to sell something but I did and I shouldn't have. Now I have experienced selling stuff on other apps and this one is plain stupid. I don't know who the genius behind this app thought it was a good idea to make it where if you add a debit card the funds are not available for 5 business days. Now this app decides you have to have the money in your account for their app. Now all this does is create a more annoying problem and that's waiting for your money to hit your debit card or bank account. It's already frustrating enough that they hold your money on the app instead of automatically transferring to your debit card. I don't recommend selling on this app nor am I EVER selling on this app again. Does not deserve a star.Version: 4.24.2

This app has gone to crap!Update: I didn’t think the app could get worse but it has. This time directly attributed to the app management team rather than the users like i stated in my original post. They decided to add add to the app. I mean the worst kind of ads. The app already had tons of ads in your messages, at the bottom of the search, a bunch of fake ad listings that took you to the internet, but for whatever reason, they now added ads double ads that pop up on your screen after viewing an item. You close one and then you have to wait on an other ads timer before you can return to your search query, I am deleting this app definitively this time. Original: When it launched and up until 3 maybe 4 years ago it was flawless, it was mostly if not all user to user selling. I’m not sure when but OfferUp has now been riddled with stores flooding the listings with thousands of their inventory so whenever you search something now, you go through pages and pages of stores inventory’s selling at premiums offering fake credit that ach draws from your account weekly bi weekly or even monthly, the catch? Paying monthly you pay double the price, weekly 1.3 and bi weekly 1.6 the price. I’ve never done it but I spoke to a few of them about their financing options. So if you are trying to get an item at a budget price from another seller, it will take about 10 to 20 times longer just scouring the pages of filth from these stores.Version: 4.78.0

Where did all my items go!?In the beginning I loved the app. I kept very busy selling. After a month it slowed down considerably. I asked multiple tech reps if there is a problem with customers viewing my offers. The reps said they did something to my account and business would pick up for a very short time. Presently, I have lots of well priced new Halloween costumes for sale and they aren’t moving! I created another account and searched for similar items that I’m selling. Out of the 175 items I am selling, I am only able to view about 30% of the items listed. This was when I narrowed the search parameters down to a 10 mile radius. That percentage was significantly less the further I set out my search radius. In addition, I’m having to deal with a high number of not serious buyers. I waste a lot of time answering questions with zero payout. UPDATE OfferUp also consistently jacks up the sellers fee and keeps it secret. Just a short time ago they charged only 7.9%, then it was 10%, then $2 for any sale under $20... now the fees for anything over $20 is 13%! There are better sites like Facebook marketplace where I get much more business and little to no fees! Even eBay is better than this app!!!!!!!!!!! I only use this app to advertise and if I have no other alternative to make a sale. I will start to sell only locally from now on as well. OfferUp was getting less and less from me but now they are getting zero!.Version: 3.54.0

IntegrationThe one thing that should have been at the top of the priority list is giving existing clients access to a support staff! Not done! Reading worthless articles is annoying! Just go ahead and tell me... I will never be able to access my letgo chats again right? This will ruin my legal case! As well as my chances of completing a deal with someone that I have no idea how to contact any longer! Both apps were very good for their purposes! Quite similar too! Why you think it is more important to explain how to list or buy on OfferUp, is a mystery! Frankly, anyone who has done anything on one, will have no difficulty doing so on the other! With the lack of proactive intelligence used and important details left out, I have to say that this merger might go down as the absolute worst integration of two companies/services/information in history! The simple fact that the items about which you chose to educate everyone, are completely mundane and self explanatory, really sheds light on how low budget the operation will be from here on out! This idiocy has really screwed me up! I guess I’m done! The only positive is, I now only have to delete my account from only one place! I can’t help but picture your boardrooms filled with children with crayons, attempting to coordinate and plan out this merger! I’ll stop drilling home the obvious now. You guys have got to be quite embarrassed already! For the 5-10 people who haven’t used either. You’ll enjoy the app!.Version: 3.81.4

Worst app for sellingI sold an item through this app with no problems. But when I tried to sell my tv (just a regular old boring tv) they removed my post for violating “intangible items” policies. I read all of the articles on their policies and guidelines, and found absolutely nothing that I could have violated. I also couldn’t find any specific information about what is considered a violation or why my listing was specifically removed. I reposted it so many times with different (improved) pictures, slightly different description, etc. I’m a very thorough person with attention to detail so I did ensure that I met all guidelines, used good photos, included adequate descriptions, etc. And I was selling a tangible item that would be picked up immediately upon purchase. At one point, I had multiple people willing to buy the tv and then they took down the listing and all the conversations. So I simply can’t sell this item at all with no explanation and no way to contact customer service. Super frustrating. I’m deleting the app because of this. It’s simply not worth it when your posts are just deleted for no reason at any point in time. Sellers beware: if you use this app, save all your listings in your notes app and contact your buyers immediately on some other platform (like discord) because if your listing is removed, there is literally no way to contact your buyers again. Or just be smart and use an actually functional buying/selling app..Version: 4.61.1

Terrible AppUpdate : this app is trash! Complete trash. Still bots and scammers galore and now they are banning accounts with the vague explanation of community guidelines. Stay away at all cost! I’ve been back on the app no more than 3 days and I’ve been banned. Lol. I wrote and email asking some questions about selling an item and that’s the first response I received back. Maybe I broke guidelines in the email? Who knows? Who cares at this point? Will never use this app again. Would rate -5 stars if I could. The app itself it's ok. 1.99 to bump an item is flat out crazy though. What if the item you're selling is $5? Lol. Bumps should be free everyday or every other day. Something reasonable. The purpose is for the consumer to post and sell. If the consumer starts to feel that their items are being drowned out then why not go somewhere else and post? I'm sure they're are a few of these apps out now. I'm no computer person but I get the feeling this app is flooded with spammers/bots. I will receive messages from three different people basically making the same offer to me. None of them respond back when messaged. Not sure how the posting works either. I can scroll down for maybe 2-3 seconds and I see the same items again. At first I thought I was mistaken but it happens everytime I sign on. I don't see my item listed when I scroll either. Overall the app does what it says it does. Hopefully it doesn't turn into another Craigslist. Seems they are on their way though..Version: 4.67.0

What a jokeThis company banned my account. They say I broke their terms and services numerous times. What did I do? I have no clue. I post just like anyone else and don’t do anything to upset people. If anything I have been harassed numerous times on this app. This is also the second time I have been contacted about breaking terms. The first time I lost my info to my offerup account and the email to recover it. So I created a new account. They came after me for two accounts. I explained it and they deleted the old account. When I ask the offerup support they only tell me my account has been removed and banned. When I ask for what I get the same automated response that says I have been banned for violating the terms and my account has been removed. No specifics nothing. A friend had the same thing happen and he tried to talk with them and they did the same thing. No information on what was done wrong, just sending the terms and lawyer talk about what you can and cannot do. Here is the joke. I have seen numerous people breaking the terms for years and years. One account is for a local furniture store. They post everything in their store a duplicate posts without removing. Duplicate posts of the same item is a violation of the terms. Their account disappears and then one month later it’s back. Meanwhile I’m doing my best to follow the rules and I get banned..Version: 4.59.0

I miss LetGo!!!First off, I never leave reviews especially write them. But I miss the old app LetGo. It was a lot more user friendly. I had my own little side hustle using that app with buying and selling electronics. But now OfferUP bought it out I’m guessing and it’s not as organized, shows items you search but they end up all over the place. Stuff posted for sale from months ago or from different states, even when I change the filters to have it local only and have newest first. Also, I’d give it maybe 3 stars. But I’ve posted stuff for sale, sending and receiving messages. Now all of a sudden I can’t message anyone because that stupid TruVerify box comes up. When Ove already verified my FB, Email, Phone Number, and took a selfie of myself. What else do I need? So now I can’t even continue to speak with potential buyers. Last thing is on LetGo I took pride in my account, and how much business I was doing, but since it switched over my 5 star customer rating, various positive reviews, and the items that I had sold showing the quality of the stuff I presented for buyers didn’t transfer to the new app. So now I have to start all over again after working for hard to build up a Good, positive, trustworthy reputation for people to see. I wish they would bring LetGo back, or make OfferUP the same way..Version: 4.7.0

Poor customer support.I reported many suspicious postings, cars in particular, and all the responses I got from customer support were generic, ready written texts. No action was taken since the suspicious posts continued. I'm looking to get an inexpensive car for my daughter and I keep coming across the same car under different posters in different locations. When I ask the seller for more info I get a response asking for my email address. I reported all of this with no action taken. It seems OfferUp doesn't care about the safety of its members. After a full month now nothing has changed. I keep reporting suspicious posters and keep getting this generic, auto response same wording responses from OfferUp. It is very easy to see these suspicious posts, the ones for selling cars with ridiculous asking prices in particular and the ones which ask for your email address. Even after flagging the suspicious posts, and you don't have to be a rocket scientist in order to see them, nothing is done! Another month went by and unfortunately nothing has changed. The malicious, suspicious posts continue. I report some of them but these posts continue under different "sellers". It is beyond me to understand why offerup doesn't delete these posts as soon as they appear. It is so obvious to recognize these suspicious posts. Anybody who's looking for a car beware!!!.Version: 4.13.0

UpdatesEdited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands. Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller..Version: 2.11.12

I love and hate this app!!!I love to meet in person and buy or sell. But I have never been able to buy things and have it shipped to me. I tried to get an answer and talking to a person is impossible. I’ve missed out on many items at a bargain that I’m forced to buy from somewhere else. I want to spend money on offer shipping but can’t. I do love the shipping program. I save money. eBay shipping is pricey especially when using priority, offer up uses priority but bigger boxes and heavier weights are divide into small med large. The boxes are bigger than usps flat rate and cheaper. It cost 9$ for a flat rate envelope and only 3$ through offer up. The most thing I hate on offer up is all the fraud some ppl try to do. There has got to be a better way to screen for fraudulent sellers and more response from offer up to fix it. If they tell you to send money other than offer up it’s a scam. I’ve had some say they’ll deliver it because they happen to be in my area even if they are from out of state, then they say I’m on my way just send partial payment and just give the other half on delivery. They never come. And no one will reimburse you. That’s the good of eBay they will screen through the transaction and flag it. Other than that offer up is great. Best for local pickup and selling!.Version: 4.30.0

TERRIBLE Customer SupportI have been a seller for many years on the Offerup App. I have done well over hundreds of transactions and have built a positive reputation over the years, although unfortunately it wasn't easy. This app is filled with many unethical people, scammers, thieves, lowballers, all which are violations of the Community Guidelines and terms and conditions of the app. I have made many reports about the people who violate these community guidelines and that have, or tried to scam me and not one single of those people had their account terminated or at least restricted. I had an account with over 100 5 star ratings, and my account was just deleted. No reason was given, No Warning, It was just deleted. All of my hard work, and dedication just thrown away, with no ability to repair the mistake they made. I contacted Customer Support many times, I sent over 100 emails to try and have my account restored since I knew I wasn't responsible, out of the 100+ emails that I sent only about 10 agents replied without any actual help, I received the same automated copy and paste email over and over saying my account was removed from OfferUp due to violations of the Community Guidelines, Posting Rules, which I did not do. Absolutely no help from Offerup Support. After lots of researching trying to fix this issue I found out that thousands more other people have also had this issue, their account being deleted with no explanation and getting no help from OfferUp Support..Version: 4.81.0

I loved the app but…I loved this app and appreciated how the developers has created this app. There’s so much interesting and exciting stuffs to buy for good deals. However my experience with the sellers is otherwise unpleasant. There’s many experiences that I find it unappreciative and I understand there is a lot of odd people out there to work with. For example, I saw the new item and made an offer, the seller did respond but with very strange and ominous message which I immediately find it to be suspicious. I told that seller I decided to not proceed ahead with the deal due to uncomfortable of that message. I was blunt about this to the seller then that person sent me horrendous messages. I ignored that person the right away. Also when I made an offer, the sellers are obliged to let users know about their offers already sold or take down the posts. I’m sick and tired of seeing so many similar vehicles sellers posted even after they claimed they sold it. I told this girl in Worcester after she posted white Impala on offer up after she told me she has already sold it then few weeks later, posted the exact same car. I made an offer with suspicious and she claimed it’s sold ‘again’. I told her about the same thing weeks before, she said she never do such a thing like that. This is the problem. The “sellers” like her should be banned from offer up for gaming around with the users. It’s not cool. I will change the rating when it’s being improved..Version: 4.12.0

Do not use this app!Do not use this app! They favor buyers way too much. Here is what happened to me, they took my item away and did not give me the money for it; just because the buyer opens up a buyer protection case. The fact is that the buyer who I talked to said he did not really like the color of the headphones and do not want it anymore. My item matched 100% to the name and I even have pictures on the listing. I sell a lot of stuff on many apps or EBay. When the buyer opens the buyer’s protection, he claims that my item is a counterfeit without any proofs. The item I sell is 100% authentic; they come in with serial number both on the box and on the headphones itself. I have sold many Beats Headphones, and it never happened like this! This is very unfair to the sellers, buyers can just say my item is counterfeit without any proofs and my $300 item gets taken away? If this is the case, I will never sell or buy with Offerup ever again. My item is legit, it comes in with the original box from Beats and it has the serial number on both the box and the headphones itself. This is totally unacceptable, I understand if buyer does not like the item, but at least I would want the item to be returned to me. Also there are too many scams people, low ballers, and difficult people to deal with in this app. I would be better of just sell on EBay. Offerup also has high fees with you ship your item. I will never use this app to buy or sell again!.Version: 2.67.0

Used to be great.I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom..Version: 3.52.0

Not a 5-star app for buyersIf you’re an upper middle class woman who wants to sell things locally but is paranoid that Craigslist is dangerous, that the buyers will either kill you or Trojan-horse your email or social security number somehow, this app was clearly created for you. As a buyer, this app is terrible. The problematic behavior is now on the seller side. You inquire about an item and no one responds. This has happened to me with one item after another, and I’m asking specific details about the items, not using the generic insta-response “Is it still available?” There are items here that have been posted for *years*. Items that were posted in the last day or two where the seller doesn’t respond. Why are sellers ghosting people trying to give them money? In all seriousness, are the items posted fake? There’s no shortage of ads. The designers of this thing have got to regulate sellers somehow. Time limits on posts that have to be manually renewed. Seller accounts that, if they do not respond or mark their items as sold, are warned and then shut down. Even better, allow shoppers, not just buyers who have completed transactions, to rate sellers. The app seems to work OK functionally. I understand that to pay the bills they feel they have to place ads and sell your data. But this is a step down, not up from what’s already been available. I will be happy to use other alternatives, including older ones..Version: 4.28.1

Terrible customer service + not functioning appI had been wondering why I couldn’t ship on offerup but never researched it till a few days ago. I found some helpful hints online under the help section and I tried them all but it still wouldn’t give me an option to ship my items, so I sent a dm to offerup support and the lady was very responsive and helpful. But she still couldn’t find out why it wouldn’t let me ship so she transferred me over to an account specialist who was supposed to contact me through email, which he did, ONCE. He said his name was Arwin and he asked me if my items I wanted to ship met the criteria so I responded and said yes but it still won’t let me ship. This was THREE days ago. I sent another email after my response just in case my other one didn’t go through but still no response from Arwin. The next day I sent yet another email asking for assistance and still no reply. He emailed me ONE TIME and left it at that. I’m transferring all my items over to a different selling app because Offerups customer service is absolute trash. If they want people to use their app they should think twice about having better service and actually answer and help their customers. I read some reviews after that and saw that this wasn’t the first time they’ve done this. If they want to keep customers they should try harder and have respect for them because I was shown no respect and will never use offerup again..Version: 3.55.0

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