4.8
4.87783 star

Total 22 Negative Reviews

Ulta Beauty: Makeup & Skincare App Complaints & User Negative Comments 2022

Ulta Beauty: Makeup & Skincare app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ulta Beauty: Makeup & Skincare? Can you share your negative thoughts about ulta beauty: makeup & skincare?

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Ulta Beauty: Makeup & Skincare for Negative User Reviews

Online does not accept merchandise creditRate is very low bc I specifically asked the store rep TODAY if I returned the item (which she would only give merchandise credit card) … can I for sure use the merchandise credit on my online purchase tonight … I told her I was waiting until Black Friday sale started tonight to use it. She said yes it would work. I have tried several methods with no luck. I then googled and found out I cannot use merchandise credit online. So not only did I rush to return a defective product, now I cannot get the Ulta Black Friday special and use my Ulta credit. To top that - the Ulta Black Friday special now shows to only be online and not in stores And this was NOT specified in the flyer for Black Friday. I am EXTREMELY disappointed and have to cancel my entire transaction… and now I have this silly Ulta merchandise credit card with no way to use it on the Ulta Black Friday item I want. Livid… that’s my word for this. LIVID.Version: 7.3

Problems protecting my informationWhen I was signing up for my ultamate account I had accidentally entered an incorrect email because of this, when I went to ship my order it asked for a confirmation from my email I checked my email and nothing came of course because I entered the wrong one, but there’s almost no way that you can reset your email and now whoever‘s email that I entered may have my information. I have tried calling them, but I can’t because you have to have your your phone number entered into your account which I don’t have. I can’t put my phone number in because my account is experiencing difficulty changing emails and phone numbers. Whenever I reset it it says that the email/phone number is invalid no matter what I change it to. I don’t know how to address the situation other than to leave a review and to remove my card from payment methods in hopes that nothing will happen..Version: 6.6

RUDE MANAGERI did not realize this particular Ulta didn’t provide curbside. The stores on either side of it do - Target and Old Navy. I am disabled and was in a lot of pain and did not want to have to step Up that cement step as it wrenches my back. Nor did I want to stand in line, nor enter the store. I explained my situation to the sales person who answered the phone. She said she would get the manager to help me. The manager got on the phone and I had to explain my situation ALL OVER AGAIN. The manager was rude and curtly told me “we don’t do that.” I said “then cancel my order and I’ll never shop at Ulta again.” She said ok and then hung up on me. Nice to know you are not interested in helping your disabled customers. Instead of trying to figure out some sort of solution, ANY solution, her first response was “we don’t do that.” So, I’ll keep my word and take my business elsewhere. And I’ll be sure to tell all my friends on social media that the Natomas Ulta doesn’t give a crap about the disabled..Version: 7.0

Poor LogisticsAddress doesn’t port over to shipment correctly, and coupons aren’t labeled properly. See my story below. Where to begin? On the surface the app looks great. Unfortunately this is not the case. My shipping address is correct in my profile, but once ordered the shipment no longer displays my apartment number. The first time I assumed this was my fault. The order was returned and refunded, no big deal. I double checked my address, re-ordered with a coupon this time (wonderful coincidence) and went back to work. After a bit I remembered to double check my order, and there it was; still missing my apartment number. So I called and asked them to fix this issue. Apparently they’re so fast with orders that it wasn’t possible to fix the issue. Which is awesome if they really are that fast. However, I still will not receive this purchase. I put in a family member’s address and attempted to make the purchase a third time. Well now the coupon is one time use. I look at the coupon and that is not stated anywhere, and the coupon remains in my “inbox” on the app inviting me to use it. This has been beyond aggravating. I have wasted hours of my day trying to fix these issues..Version: 7.3

Ulta All The WayAs a beauty lover and makeup collector ( let's be honest, I'm addicted lol) Ulta is the best! As someone who is constantly looking for the perfect routine, ulta comes in handy. They stay current with new releases and give more incentive to shop than Sephora. The point system is literally the best and I never feel bad about making multiple purchases. The ration of high end and drugstore is perfect! I nolonger even shop at Sephora because most, if not all, of my favorite brands are already at Ulta! They continue to bring more brands and it makes it so easy to have a one stop shop experience. The app is amazing as well and makes things so easy! Seriously, you can't go wrong with Ulta and the credit card really does make things so much easier, though I guess you don't truly need it! I just a triple bonus for me with helping my credit, making purchases super quick, and racking up those points!! Ulta, you're the real MVP!!.Version: 5.6.1

Shame !!!!!****Can you fix the feature for services. It crashes every time I want to make a hair appointment. I can’t use the app at all to make an appointment and I been using the app for like five years now for that specific purpose. What the hell!! If you had to change it, at least should have replaced it with something that work. This is insane !!!!! **** With the new update to the app, did anyone even check how the appointment feature even work?? Well it doesn’t because it takes me to safari. Then it refuses to show me the times, or services if I pick a team mate. If I pick up services, it refuses to show me team mate. And it keeps on restarting itself. What the hell!! The last feature worked well. Why the hell you have to change it !! 60 points away from diamond status. Had to travel abroad on a family visit for the holidays. But during my travels, I cannot use Ulta app, website or even phone call to place (or browse) and reach my diamond status. Ulta has restricted my account and would not allow me any access to it. Thank universe my account is paid in full otherwise I would be charged a late fee and not my fault BECAUSE ULTA IS NOT ALLOWING ME TO ACCESS THEIR WEBSITE. Seriously it’s almost 2020. Get a better server as I have had no problem ordering from any other website during my trip other then Ulta. Shame !!.Version: 6.9

The Ulta app needs to be fixed...I have even deleted and re-downloaded and the Ulta app several times and it is still extremely slow and often, my searches will not even pull up the pictures of the products while I am able to do so on the Ulta website if I go directly there on my phone browser rather than using the app. I do not have this problem with any of my other apps on my phone have and my internet connection is fine. In my experience, apps typically work faster than utilizing the website with my phone browser which has not been my experience with Ulta. I can’t imagine how much business Ulta has lost if others experience these types of issues. These problems caused me to utilize Sephora. My Sephora app works wonderfully and I went into a Sephora store for the first time recently givel all of my Ulta app issues. Sephora actually has enough staff to help you in the store unlike Ulta where I can rarely obtain assistance! AND the two staff members at Sephora were extremely knowledgeable and accurately helped me choose well-matched shades of foundation from two different brands which has never happened before. I typically get foundation home only to discover a mismatched color. I guess I should be thanking Ulta for their terrible app leading me to Sephora? You’d think that for such a large corporation that Ulta would make IT a priority but apparently not. I highly recommend making the switch to Sephora; they are superior to Ulta in so many ways!.Version: 5.2

2 weeks later 🙄I will honestly just buy directly from the supplier, from Belk, or from Sephora. I contacted customer Service about not receiving my order and being not being able to track it. They told me they had to wait 8 days. I was contacting them on the 8th day and told them that. So, after 8 days of not receiving my order and the tracking not being updated, I was told to come back in 4 more days if I still didn’t have it. I did and they said my order was lost. I needed this by the 29th. They told me they could reship my items but could not guarantee they would be here on time. So I either waited a week for my money to appear in my account as a refund or just hope the items get here on time. THEN, I check my new order and one of the items I ordered wasn’t even shipped! After all of this, Ulta could have contacted me about a replacement item for the one they didn’t ship unless they blatantly just forgot and offered me free expedited shipping. Terrible customer service all the way around. Again, I only used Ulta for the convenience of buying different brands at once but there was NOTHING convenient about this experience..Version: 6.9

If you’re going to switch to an only on the app feature, please format it as such.I am a pen and paper type of person. I love having the physical copy of the ad. With that being said, if you are going to force us to switch to a digital copy of the ad, please make it to where the ads are then designed to be single page view. It will make people use the ad more, and allow those of us that are visual people to be able to fully enjoy the app based ad experience. Having to flip back and forth is not pleasant. Because you don’t have to do both versions anymore, there should be someone who can fix this and maybe just see if it is actually pretty to look at in the app, instead of just continuing to use the same design. It’s not fair to your customers or the businesses you work with..Version: 6.8

Great but needs better search resultsLet me just start out by saying i love this app. as an ulta employee, i always recommend it to customers who like to know what deals we have going on, like to know their points balance, and like to know earrings on certain products. it also comes in really handy when i’m with a guest trying to find a product that they don’t quite know he name of, but know maybe the brand or product type (lip gloss, face cleanser, etc.). despite all these positive things, there is one thing i struggle with when it comes to the search bar feature. despite looking up items and sorting them by “relevance”, i get a bunch of products that are unrelated to what i looked up. for example, when looking up “lip oil” in the search bar, i got results for a bunch of cream lipsticks, lip glosses, and lip balms before i came across a single actual lip oil. not every search is like this, but when it happens, it’s difficult to search through the long list of unrelated products to find what i’m looking for. i’m going to guess what happens is that it pulls search results that include the words i type, whether rose words come from the product name, ingredients, description, or wherever else altogether instead of doing it in an ordered list such as product name title first, description second, and ingredients third. i could be totally wrong too but 🤷🏽‍♀️. is there any way this could get fixed so products are more accurately sorted by relevance?.Version: 6.3

They need to add all the services to the booking featureEVERY TIME I need to book a brow bar appointment the process is long and tedious because they never have the brow appointments available when you actually are ready to book your appointment on the app. Brow services, and their starting prices, are listed under services but as soon as you go to the booking feature everything EXCEPT brows is available for selection. So I end up having to call which is EVEN MORE FRUSTRATING because you just get put on hold and bounced around and it’s not the best experience if you happen to get someone on the phone who isn’t the friendliest or may be having a rough day. It seems like such a simple thing but Ulta still has yet to figure out that if you’re going to list all of your available services on the app then you need to make the app user friendly enough for your customers to actually book ALL of the services they partake of. PLEASE FIX THIS! It’s too simple a thing to STILL not be addressed. Thanks in advance..Version: 5.2

Pretty buggy, can’t trust it.It allowed me to schedule a hair appointment, then I got a call a week later from the salon that they weren’t actually open that day and we’d have to reschedule. Then I went to order a hair dryer that the app said was in stock and available for pickup. First, when I went to pay, it only allowed me to add one gift card, which is annoying because I have money on two different ones; when I tried to add a second gift card, it just replaced the first. Then, three times I tried to submit the order and it said there was an error and to try again, and the fourth time it said the hair dryer was actually not in stock so I’d have to pay to ship it (plus wait for it to arrive vs having it the next day) but the item still says in stock when I click on it. It’s frustrating, why have an app if so much of the info in it is inaccurate?.Version: 6.5

Love Ulta, but the app is unintuitiveRegarding the UI, compared to the website it is really difficult to navigate. When using filters, you can’t select items within a broad price range, say, I might want to do from $1-$100. However, you can’t do that. You must pick from categories such as $0-$10, $10-$20, etc etc. And you can’t select multiple at a time, or it offers a weird random one. And you also can’t select multiple filters at a time, you have to select one at a time, go back into the filter menu, even within the same category that you’re trying to filter. AND you also can’t deselect single filters, you can only clear all of them! I will definitely not be using the app for casual browsing, which is a shame, because most people spend more time on their phones nowadays, which might make for more business. Only if I have something specific in mind will I be using the app unless the UI, and especially the filtering system gets an overhaul..Version: 7.0

Shocked at good reviewsThe filters are a mess. If I filter 500+ items on sale, and there are 3 categories of eyes, lips, and face, all 3 categories should add up to equal 500+ sale items. Not even close. Each category has like 15 items. I can’t go back a step in the filters, I have to clear them all or start a new search. The search is terrible. I can search for a product by the exact name in the Ulta listing and it doesn’t come up. One filter for “gift with purchase” seriously included every single item. Because there is an online promotion for a gift with purchase for every single purchase. How is that a filter? Last time there was a jumbo sale, I didn’t know until I walked in the store. I had been on the app, intending to place a pickup order and checking the sales. Afterwards I thought, maybe I missed it on the app? Nope. To know there was a sale, I would have needed to scroll down on the main page past virtual try-on, full price advertisements, social media feeds. The store ad, which includes promos, is seriously the very last thing on the page. I was just going to post the problems with the filters and searches, but after seeing that such a terrible app has high ratings, I had to clarify. One of the worst “pretty” apps I’ve ever used..Version: 6.5

Love Ulta but…I found the app a bit frustrating when trying to do pick-up in store. I checked off for in-store pick up cause I needed the items today and it’s right up the road but when I paid it automatically switched for it to be shipped without prompting me. Also added $30 more dollars to the already $200 order. I couldn’t figure out why. Contacted customer service and told there might not be a way to cancel and I’ll have to wait to return items. Over $200 in products I needed to pick up today I was told I have to wait to not only get the products but then to just return them. Going to the store to pick up items I needed today and spending another $200+ wasn’t an option. Beyond frustrating. Fortunately they WERE able to cancel my order and I realized what had happened. Apparently when Ulta offers you a “free gift” and the store you want to pick up from doesn’t have the free gift in stock they automatically switch to shipping without asking/prompting you if that’s what you want to do or if you just want to not get the gift. I didn’t care about the gift to begin with. I cared about being able to go pick up the products I wanted today and spent all morning dealing with this instead of taking care of other things I need to do. This was supposed to save me time and it was just a huge unnecessary hassle..Version: 7.0

.I prefer to purchase my products from Ulta versus Sephora since Ulta's rewards program is far superior in my opinion. Yet, in researching products prior to purchase I primarily use the Sephora app because, again in my opinion, Sephora's app is WAY better than Ulta's. While both apps are user friendly and easy to navigate, Ulta's app is lacking in some areas. Sephora provides multiple photos of products as well as photos of the product(s) shown on different skin tones. It seems odd to me that Ulta would only provide one photo, especially pertaining to items where photos of the inside (makeup bags, etc.) would be extremely helpful! The second most important area would be the reviews section. I, like most people today, always look at reviews on items before I make a purchase, and I ALWAYS check the average star rating out of five. That is something I reference on any and all products I purchase online, and Ulta does not have this feature. Another thing in Sephora's review section that is great is the details they give you surrounding the person who actually wrote the review. You can look for reviews with similar features to yourself and that is very helpful! I hope at some point Ulta will upgrade some of these things on the app so I can use only your app for both research and purchase!.Version: 5.4.1

Worst Costumer Service EverI have had this card for only a few months, I had never had a problem with the payment, in fact the month that happened according to me was the last. It happens that he fell into late payment because now his system does not allow payments after 5:00 pm, something that I did not know. I finished paying the card but my last payment fell on a late charge, I called customer service so that as a courtesy they would remove the charge. Since it had never happened to me and also because I already wanted to have my card up to date. The person answered my call Christopher simply and simply did not feel like helping me. I am not interested in continuing to use this card with such rude and uncourteous customer service. I had the same problem with another card that same day and they did not give me any problem. Think about it before you grab an ultra credit card.Version: 7.4.1

DeliveringI love the store ulta and I always shop there but I have to say that they have to work on the app . I recently ordered something from their page and when I first made my account I lived somewhere else . Even though I clearly put for my stuff to be delivered to my new address they still sent it to my old address. As soon as I received the email I called Ulta Help center to see if they could change it to the correct address and they told me there’s nothing they could do . I would have to call ups and ask for them to hold it at a store . When I called they told me there was nothing they could do because they sent it to a local post office n they’re the ones who actually deliver it . So basically I couldn’t do anything about it . It’s very frustrating to try to do all this simply Bc the app still sent it to the old address. I hope they fix that situation, but until then I will no longer order anything from them online ..Version: 5.3

Shipping address didn’t update in the systemI moved from California to Texas recently, I usually go and pick up my orders. They didn’t have what I wanted at my local store so I decided to place an order online. Since I recently moved I always check the shipping address because I haven’t shopped online at ulta since I moved. Long story short I updated my address I placed my order and everything seemed fine. Honestly I didn’t check the email that got sent to confirm the order because I made sure to update all my information before placing the order even my credit card and billing address, which I have the email to prove. Anyways, it was time for my order to be delivered check the tracking and realized it was delivered to my previous address, went into the app to check the address info in my account and it was the correct address. Contacted ulta and they said they cannot refund or do anything because it was my fault. Although while I was on the phone they saw my precioso address on their system and me in the app saw my current address. I’m really upset my order is in California somewhere and I can’t get a refund nor my products..Version: 6.4.1

Do not shop onlineSupervisor on the phone male named Alex was very unhelpful. If you shop online you will run the risk of getting your packages late. Then. When requested a refund you will have to go through a 30 min wait of them trying to explain that it’s still shipping. You will have to request supervisor after supervisor to get your GIVEN REFUND. I hadn’t received my packages on time so I called to cancel all of them and get a refund. After the first cancellation of an item to be received the 22nd of May yet wasn’t received that day, I called to cancel all my orders. She cancelled the one that was already shipped and late, stated it would be 3-5 business days. Then when I stated I need my others cancelled she stated she “can’t cancel them because they’re already shipped” that’s a lie because THE ORDER WE JUST CANCELLED WAS ALREADY SHIPPED. SO SHE LIES TO ME. I HAD TO REQUEST ANOTHER SUPERVISOR. IM ON HOLD CURRENTLY SO WE SHALL SEE IF THEY CANCEL AND GIVE ME MY MONEY BACK I WILL NEVER SHOP WITH ULTA BEAUTY AGAIN. I HAD THREE OF MY OWN ORDERS AND THREE MADE BY MY BOYFRIEND. ALL ARE BEING CANCELLED DUE TO THIS ORDEAL ULTAS ONLINE SERVICE AND CUSTOMER SERVICE HAS PUT ME THROUGH..Version: 6.4.1

Not many sales on name brandMy review is more of a suggestion than anything bad or good. It would be nice if you would put the name brands on sale or include them in with coupons. The coupons and sales could be better. The main suggestion is to put the Ulta brand next to the name brand so than we can try those instead. For example if I like bare minerals and Ulta has their brand that is synonymous to bare minerals place it next to the brand name and offer sales the current coupon of 3.50 cannot be name brands and you have to spend a certain amount which does no one any good ! That needs to be reconstructed and if the Ulta brands are labeled same as the name brand and / or near them I would try them. The only complaint is the coupon it’s an insult the way it is structured! Thanks hope corporate reviews this suggestion and implements the same as name brand. All the Ulta products I have tried are really good just no way to know which brands they are similar to..Version: 5.6

Serious flaws with the credit card/online orderingI love Ulta! I used to love that items could be sent to me from there. Over the past few months I have had every order rejected. After several (I believe 3 could have been 4)messages sent inquiring why my orders are continually rejected. Yes I have money available, card is active, no holds, stop payments, or any logical reason card services can find as to why, I cannot order online or the app. I am unable to go to a store for many reasons including some items are only available online. I spent 1 hour and 18 minutes on the phone and hold. I was transferred to 4 different people. Only sort of answer was to many identities. I have toddlers not teens, my husband doesn’t use Ulta, etc. I asked what this means, they cannot answer, they don’t have the details, support team might find something we will email you, no fraud department either. One person had me place an order just to test what happens with the card. Goes through on card services end but is immediately canceled via the app. There is no one who can help. Beware the app. It may decide you can’t order anymore, and no one can give an answer outside of 5-7 business days please reach back out if not resolved. All responses via messages and two people I spoke to gave this answer. 🤦🏼‍♀️ Also last person transferred to answered then radio silence, not disconnected because I waited 10 minutes before I hung up..Version: 7.5


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