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The San Diego Union-Tribune App Complaints & User Negative Comments 2024
The San Diego Union-Tribune app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using The San Diego Union-Tribune? Can you share your negative thoughts about the san diego union-tribune?
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The San Diego Union-Tribune for Negative User Reviews
✓ HORRIBLE!!!! APPAs all others state, we have this app to read the paper, but we no longer can. Please make it simple - push a button and read the paper. The app is now useless and I will cancel if they do not change it..Version: 5.0.1
✓ Article Toggle doesn’t always workThe eNewspaper section of the app has an article toggle that allows you to read the entire article without changing pages. It will stop working on today’s edition, but work on an archived edition or the next day’s edition. It’s doesn’t appear to be consistent as far as the day of the week..Version: 5.0.18
✓ Today’s paper is NOT available each morning! WHAT IS THE POINTTTTWe pay for an electronic verion and the delivered Sunday paper. The app just doesn’t load today’s paper. My app is up to date. This paper is already late on the real news. Why am I paying? There is no customer service contact in the app, on purpose. Duh..Version: 5.0.12
✓ Bring Back the Old AppLike other reviewers I am frustrated because I can’t easily download the daily edition and read it later without an Internet connection. Also, please put back the feature where you can read an article which continues on another page by simply clicking the hyperlink which is the page number where the article is continued. This may be a short lived subscription for me..Version: 4.11.1
✓ Works OK with a few exceptionsI like the app and it seems to work well. The exception is if I download a paper, and then try to read it the next day, the app gets confused and keeps trying to download and read today’s paper. This situation is exasperated when offline. I reported this issue and the support was ludicrous. They asked “what browser am I using” when I specifically said it’s about this app. Worthless support..Version: 5.0.23
✓ Bad appJust about every other day I can’t open the articles to read them after downloading the days paper. One day it works, the next days paper does not. I’d give it zero stars but they won’t let me..Version: 5.0.22
✓ Wow, did you ask your customers? Terrible executionDid the UT team test drive this with their loyal subscribers, did you understand the customer use cases of how they consume your daily paper? For those who travel for work, the best thing was to load the paper before heading out of home. Then I could read the UT without the need for a connection. Please fix this or should we ask for a refund to our long standing subscription..Version: 4.11
✓ Great idea poorly executedThe basic idea is great, but I cannot remember a day in the last year where there was not some kind of problem. Tapping on an article should open it in its own window. This is great because you can scale the font and makes it easier to read. If an article spans pages it all should show in this window. So, some articles will not open at all. Some open blank. Some open but do not include all the text (frequently stopping at the end of that “page”). Some are missing some or all of the pictures. The web version is generally less problematic, but often the same issues occur on the web version. Customer service is basically non responsive with the standard reboot your iPad and reload the app as a solution. This never works. I love the sports coverage, especially Kevin Acee on the Padres beat but I’d dump this app in a minute if there was an alternative..Version: 5.0.23
✓ Terrible new versionThis new version will not let me download the crossword puzzle and print it using my iPhone... The previous version worked perfectly why would you trying to screw it up?.Version: 5.0.1
✓ Needs a LOT of improvements!!!Hangs up all the time. Needs to re-download all the time. Can’t read all the comics. Try to scroll in epaper view and it continually reloads the article when you don’t want it to. Summary: worst app we have ever experienced..Version: 5.0.5
✓ No Read Aloud Option through Updated AppThe only way to still have the read aloud option is to go to the website. This newer version does not allow that option. Dissapointed..Version: 5.0.2
✓ Horrible UpdateThis is what happens when programmers think they’re smarter than everyone else. This new version is slow to load, hard to navigate and forget about trying to read it off-line. Needs a major fix.Version: 4.11.1
✓ Very unstable appHalf the times, it does not open. Has a lot of issues. I am paying for a subscription and I cannot use it.....Version: 4.8
✓ Took a mediocre app and made it worse.Amazing. A mediocre but usable app replaced by some deformed version from a programmer that obviously has no news app experience. I’d cancel but my wife likes local news even as she’s complains about how bad it is. Once I convince her of alternatives, Voice of San Diego, The Reader, etc, I hope to eliminate this abomination. Compared with my Washington Post app this is a disgraceful example of getting what you paid for and even if it was free they overpaid. Amateur day..Version: 4.11.1
✓ Very bad appI can usually read the paper if I click on the email version they send, but if I try to use the app it freezes so I can’t switch pages. The old app was great as it downloaded allowing me to read anytime without an internet connection. I can’t understand why the paper took a perfectly good app and made it so!!!! Bad. Just bring back the old app or get someone that fix the current one. Definitely allow downloading to read offline..Version: 5.0.6
✓ This app DOES NOT work with apple family sharing like it’s supposed to!!!This app is supposed to work with apple family sharing BUT IT DOESN'T. I just spent 2+ hours on the phone with apple tech support and they could not get it to work. They finally said I had to go back they the app developer! Bizarre since it worked fine for 5-6 weeks!!!.Version: 4.14
✓ Buggy app, very poor tech supportThe paper is great, but the app is very buggy. It’s a shame because when the app works it’s actually a great way to read the paper. Unfortunately it’s quite buggy (frozen interface, article clicks not responding as they should). Whenever I report an problem directly from the app it supplies all the technical detail tech support should need (platform, OS version, app version, etc). But every time, every single time, I get a generic response back (giving me nonsensical advice like “clear the cache and the cookies, try a different browser). I’m trying to be forgiving during this time when they probably aren’t fully staffed, but they clearly don’t care about fixing the app..Version: 5.0.17
✓ Terrible App: Bring Back the Old OneI do not want to read the paper in a web browser, which does not allow offline reading when not connected to WIFI. I do not want to have to convert the edition to a .pdf file and then store it in iBooks where the functionality then becomes extremely limited. The old app worked so well. Why was it changed? I am on a trial subscription now and may not continue, given the hassle it is to read the digital paper..Version: 4.11.1
✓ Joke!I read the article on people protesting. No doubt exaggeration about the protesters not social distancing and wearing pro trump hats. We all know that we risk our lives if we wear any red baseball cap in California. Even if it’s a Arizona cardinals hat. As far as not social distancing check out my video on my Facebook page of when I went to shop at at mission valley Costco for the senior early hour! Beverly Boyce Graves.Version: 5.0.14
✓ Very annoying appThere are a couple of things that are very annoying: 1) I often don’t finish reading the paper until the next day. But instead of being able to pick up where I left off, the app opens to the front page of the current day’s paper 2) I like to read the paper like a normal paper - I don’t want to open the whole article and see only that one article. But the app is so sensitive to touch that it constantly does this. It should require a double tap to do this..Version: 5.0.48
✓ Continues to get worseEvery time they update this, the workability decreases. I have been a subscriber for over 30 years, and used the digital version as soon as it was introduced. But I finally gave up after their last “upgrade”. Not responsive, cumbersome, and when I called about the new issues, the rep really wasn’t very well informed about it. His best guess was to reboot it, and he had no idea how to deal with the issues. I cancelled my subscription, it just isn’t worth the high blood pressure trying to get it to work..Version: 5.0.23
✓ Had this appI cannot even log in now to read the paper before it hits me with a page to pay for a trial subscription of which I’ve had auto pay for a subscription for years! Was on the phone with a customer support rep (what a joke!) as she kept me doing the same thing over and over which didn’t work for 30 minutes before she hung up on me! UNSAT!.Version: 5.0.6
✓ What a messBad app. Keep getting told my free subscription is up, even though I have an all digital subscription. And then the app does not let you reregister. With so many examples of quality newspaper apps out the, I can’t understand why the UT keeps getting this so wrong..Version: 4.12
✓ Just doesn’t work nowIPhone says this app needs to be updated in order to work. It’s said that for at least a month. I tried updating to the version on the App Store and it won’t work. Terrible journalism (the SDUT has always picked its political allies, boosting them while slandering their opponents), seems to match their terrible app tech. There is no large scale, reputable media outlet in San Diego anymore..Version: 5.0.26
✓ Works but not customizableI upgraded my IPad and was greeted with this new app. Overall it works fine. But I want to read the paper not listed articles. The app show give the user the ability to customize to their preferences. Sadly this does not..Version: 4.8
✓ Newspaper freezes regularly on iPad and iPhoneTwo calls in 3 days to customer service (long hold time) they recommended deleting app and reinstalling. That works until you start turning pages then it stops to say you don’t have a subscription and you have no where to click to prove that you do. Please make your app more reliable we want to read the on line newspaper daily..Version: 5.0.22
✓ Terrible app. Don’t pay for it!This is a terrible app with bare bones stories and the same content several days running. I tried to cancel but it’s impossible to do so through the app itself. I called customer service and they are in the Philippines. They told me to “call the App Store” to cancel. Of course they did not have a phone number. I guess I’m stuck paying for this into eternity..Version: 4.14.4
✓ Unlimited digital is not unlimitedSpent over an hour on the phone with customer service attempting to link my iOS subscription to the web access. Articles I get via email or social media on my desktop should be readable with the unlimited subscription according to their marketing materials. They kept insisting it was apple’s responsibility since I subscribed through the app. I was also told to subscribe via the web not the app (which coincidentally is twice as expensive). Passing the buck. They were unable to figure it out but told me they would look into it. Will update my review if they resolve the problem..Version: 5.0.12
✓ Old version betterThis new version feels like a big step backwards. The old version was much more user-friendly. Please bring it back!.Version: 4.11
✓ San Diego Union TribuneI really liked the old format better than the new version. If I cannot get the old version back, I will drop the paper..Version: 5.0.1
✓ Recent eNewspaper (UT San Diego)I missed yesterday enewspaper on May 26, 2018 and I spent 30 min looking for it, but no luck! I miss the old eEdition as it was much friendly than the current eEdition! If it has not improved, I would call for the old fashion morning newspaper on my driveway again! (Poor trees!).Version: 4.11.1
✓ No offline versionUT confirmed to me that they no longer support the Tecnavia App (the original one). Really annoying that they would stop supporting it WITHOUT informing their subscribers. Please support the original app. I can no longer download the paper to read offline when I am flying or somewhere without internet access. The download option in the e-newspaper does not fix this, it is buggy and often needs to reload which is impossible without internet connection..Version: 4.11.1
✓ Worst Newspaper AppThis is by far the worst newspaper app I’ve ever come across. And, their customer service is abysmal. Takes days, if, they care to respond to a contact email. And what’s even worse, they don’t care. If it weren’t for local business and sports I’d be gone..Version: 5.0.15
✓ Problems with this AppThis new App is awkward and inefficient. It kicks you out randomly saying you need to log in or become a subscriber. When I go the settings, I am logged in. Finally have to delete and reinstall it. The pages don’t move freely with swiping. Often have to go backwards then forwards then backwards to make the current page scroll down. Really bad..Version: 5.0.6
✓ New SD e-versionThis version is terrible. There is no browse button, so I have to go through the whole paper to find what I want. There is no offline storage so I have to be on WiFi to read it. It loads slowly. I want the old version back!.Version: 4.11
✓ App not delivering the ePaper!Sometimes it works and sometime it does not work. Tried rebooting the iPad, tried deleting the App. Still not getting this Sunday ePaper. Time to complain. Glitchy App. Needs attention. Paying for the service, not getting what I paid for. Needs a better geek squad..Version: 5.0.12
✓ No way to select North County edition of e-paper in the appThe North County Local Section (Section B) of the e-newspaper is NOT available via this app. This was confirmed by the customer service department of the San Diego Union Tribune. Why? Who knows. So, the only way to view the local edition is to use the webpage version and NOT this app. So, this app is useless to me..Version: 5.0.13
✓ So long old friendI subscribe to this paper for over 35 years. I enjoyed drinking my coffee and reading it in the morning. Since new ownership the last year I cannot stomach to read it. You have destroyed this one’s great paper. It is now A pro Marxist, anti-American activist rag. I just canceled. I don’t need to pay for communist propaganda. If I could give it zero stars I would..Version: 5.0.21
✓ Truly awful compared to the old appOnly money can account for replacing the splendid old app with this abomination. It no longer supports an in-app version of the printed newspaper with all the old features. For that, you now have to view the paper in a browser with brain dead features..Version: 4.11
✓ Bring back old AppOld app quit working. Now stuck with “updated” version. Cannot download paper to be read later. Download takes forever and usually does not ever finish. Can’t get any more than the first 8 pages. What’s the point? More ads. Ironically driving the reader away..Version: 4.11
✓ Old app betterI agree !! Old app was soooo much better than this upgrade. Give us a choice between staying with the new one or going back to the old online version !!!.Version: 4.10
✓ Freezes and crashesI bought a subscription to the UT online and can’t get the app to work. When I click on a story, the app freezes for about 15-20 seconds and then crashes. Every story is like this. I sent the developer an email yesterday and have had no response. Frustrating!!!!.Version: 4.10
✓ Liked old app betterAs prior reviewer notes, I to updated my Ipad and the old app that is an exact replica of the newspaper appears to no longer be available. Instead in this app you can go to the upper right hand menu and click eNewpaper which boots you over to Safari and downloads the newspaper into Safari. Thats ok if you have wifi but say your getting on a plane, the old app kept the entire newspaper available to read offline in newspaper format but Safari doesn't do that..Version: 4.8
🙂 The San Diego Union-Tribune Positive Reviews
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⛔ The San Diego Union-Tribune Problems
