- 62.1LEGITIMACY SCORE
- 62.6SAFETY SCORE
- 4+CONTENT RATING
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TaxesToGo App Complaints & User Negative Comments 2024
TaxesToGo app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using TaxesToGo? Can you share your negative thoughts about taxestogo?
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TaxesToGo for Negative User Reviews
✓ I’m nervousI used this app at my preparers request and she didn’t receive my information. The app is telling me that it’s waiting on the preparer. She’s not getting a notification about all of my personal info that was loaded to the app. I’m feeling very uneasy, there’s no Help icon or customer service contact info. My credentials are just sitting there and I can’t afford to have identity theft as an issue when I’m already Covid anxious 😩.Version: 4.0.10
✓ Don’t rely for keeping your documents hereTried to open my tax return from last year. Not accessible and have no access.Version: 4.0.9
✓ Signature issueDecent app as far as preparer payee interface yet will not allow me to chat with my preparer(says she isn’t getting them) also I’m unable to sign, every time I attempt to sign the app closes and doesn’t save signature.Version: 23.0
✓ HelpHow do I deactivate my account and delete information from app? Update: I’m still not able to deactivate account and I’m not able to connect with developers.Version: 4.0.5
✓ Stolen identityWe need to get in contact with the owner to this app that says the app is safe & secure which it isn’t, someone had stolen my fiancé’s identity on this app?.Version: 4.0.5
✓ Terrible NO CUSTOMER SUPPORTThere is absolutely no customer service support I want to delete my account and I can not do so. I do recommend this app at all. NO!!!!!!! customer service support at all..Version: 4.0.6
✓ You can’t delete files once uploadedI think for safety, people would feel more comfortable if this was an option. Please look into this..Version: 4.0.5
✓ I like it but…As an end user there is ZERO support available for issues. No chat, email or phone number. The website for the app has nothing on it to help. The signature panel is not responding when i write my signature which means i cant sign my documents to actually have my return submitted. This is a MAJOR problem..Version: 4.0.8
✓ Can’t download anything or printThere is no way to save your tax return them out I need mines for a loan and I can’t just simply download them this is holding up my application !!.Version: 3.0.5
✓ HORRIBLE App Do NOT DownloadThis app is horrible! I downloaded the app at the direction of my tax preparer. And once my tax process was completed and tried to delete my account I realized I was unable to do so. There is no where in the app where you can delete any files you upload neither can you delete your account. If I knew this I would’ve never downloaded the app. Therefore all my private information is going to be wandering on that app in some cloud space somewhere forever. The app developers are incompetent. Users should have the ability to delete their account at their choice. This app is total trash and hope they go out of business..Version: 4.0.6
✓ Do not upload any sensitive info!I wouldn’t recommend this app to anyone. After using a tax preparer, I was told to download this app and I wish I hadn’t! You can’t delete any personal information or sensitive documents that’s uploaded to this TaxesToGo app. This app has no help support, email or phone contact to assist with any issues that I have. God forbid this site gets hacked like all of the other tax sites...the app developers need to change these settings ASAP!.Version: 4.0.6
✓ UpdatesI cant do anything unless you guys fix the update it was great for my sister and others but im having trouble!.Version: 4.0.5
✓ Not workingApp is not working, used it last year and now it won’t let me sign in..Version: 2.0.4
✓ Delete my data.I hereby demand that you permanently remove, delete, erase, all content that I created, uploaded, or otherwise caused to be on your systems, servers, and any other data storage devices or equipment that you own, rent, or lease. Furthermore, I demand that you advise me by replying to this email when the above has been effected. Thank you for your timely attention to this critical matter..Version: 4.0.10
✓ ReallyI have tried to create and account using the app and it doesn’t allow me to create the account to upload documents or check anything.Version: 22.1
✓ Downloads?I am unable to download a copy of my completed tax return. I believe this is a critical component of the process. Please let me know if I am missing something..Version: 23.0
✓ App doesn’t work will not let you registerFix the app please it’s to early in tax time for this bug FIX IT.Version: 2.0.1
✓ Don’t recommend until features are addedYOU’RE FORCED TO CROP UPLOADS & THERE’S NO WAY TO EDIT OR DELETE UPLOADED DOCUMENTS. I miss labeled a couple of documents and couldn’t edit the name or re-upload under the default titles. Had to upload as a separate new document. There’s a bug that doesn’t allow you to view the documents already uploaded. You can’t upload a full image so you have to upload in parts because you’re forced to crop uploaded documents. THERE’S NO WAY TO TRACK THE STATUS OF YOUR TAX APPLICATION. YOU HAVE NO IDEA WHETHER IT HAS BEEN VIEWED, IF IT IS IN REVIEW, OR STILL PENDING. These are features that would help after submitting an application. I completed my tax application on 2/28 and didn’t get any feed back about it. Found out 2 weeks later my application hadn’t even been viewed and wouldn’t be for a while. Although this was negligence on the part of my preparer, it’d be nice if the app could update you on the status so you don’t sit around waiting. THERE’S NO OPTION TO DELETE YOUR ACCOUNT, DOCUMENTS, OR CANCEL YOUR SUBMITTED APPLICATION. After a month of submitting my tax application, and my preparer neglecting to work on my file, I went ahead and filed taxes on my own. I want to delete my account and documents I uploaded but there’s no option do it. So now my personal information is floating in cyberspace and I’m definitely not happy about that..Version: 3.0.5
✓ DeleteWhy can’t I delete a document I mistakenly uploaded.Version: 3.0.2
✓ VERY UNPROFESSIONALYou're better off filing your own taxes. between the app & the customer service. this was the absolute worst to go through. do yourself a favor & don't even bother wasting your time..Version: 3.0.5
✓ Don’t Trust ItNo way to delete your info. Uploaded some of my docs, didn’t feel right about it so I went to delete and couldn't. Found out tax preparer was a fraud because she filed using half of my info anyway..Version: 22.1
✓ Clients cannot signClients cannot sign the return When the option to sign comes up the client tries to give the option to sign but they cannot sign it.Version: 4.0.8
✓ PasswordThe app will not let me create an account because it says my password doesn’t contain the appropriate letters, numbers, or symbols. I have tried different variations of passwords and nothing..Version: 4.0.5
✓ AwfulI’ve reached out to tax preparer heavenly ash beau just asking of how I can get a copy of my 2022 tax return, she sees my messages and has ignored Im them since January! I’ve sent messages through chat on the website and nobody response..Version: 23.0
✓ Patrice226I submitted the wrong information but it won’t let me delete it ! To re submit the right information I don’t wanted anyone to have my personal information.Version: 3.0.5
✓ Tax NumberPlease fix this issue! I completed my taxes through this app but now my tax number isn’t showing on the main screen. How am I supposed to get my taxes done?!.Version: 3.0.4
✓ No LoginI love my tax preparer, but this app is horrible. I’ve changed my password like 3 times, still unable to access my account to check on the status of my return. Gets frustrating, but other than that minor to major issue, things are good..Version: 4.0.5
✓ Not WorkingI used this app last year no issues. This time it says I have no account. Also if I try to create an account it keep saying Oops. Error etc. Very inconvenient..Version: 2.0.3
✓ No way to saveI’ve used this app for 2 years with the same preparer. I need to submit my tax return for documentation for something and there’s no way for me to download it or save it to my phone. My tax preparer is not responding and there’s no customer service support. So now I have to screenshot, email, and print out 37 pages..Version: 23.0
✓ Can not deleteThis app does not allow you to delete.Version: 3.0.3
✓ EsignWill not let me see my signed documents! Who can I contact?.Version: 4.0.5
✓ MEDIOCREAs a tax professional using this app for three years now it has major flaws. Every year MID SEASON my clients information stops forwarding to me. I have no way of retrieving the clients information when this happens. Tax slayer need to work out the kinks bc it’s a huge inconvience!.Version: 23.1
✓ Delete DocsIf you’ve changed tax preparers, how do you delete documents you’ve uploaded? And/or you no longer want to share your information?Apple user here.....Version: 3.0.5
✓ Question !!!Am I suppose to see my tax results before the signage ? And can my preparer see my results after I upload documents or after he signage.Version: 2.0.8
✓ Does not let you delete your sensitive documents or dataI had hired an accountant for my taxes who uses this app. I decided to not use them after all and went to delete my documents that I had uploaded and realized there’s no way to remove them. This really pisses me off because it’s sensitive data being stored that I now have no control over. I’m reporting this app..Version: 4.0.6
🙂 TaxesToGo Positive Reviews
TaxesToGo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TaxesToGo.
⛔ TaxesToGo Problems
