- 57.1LEGITIMACY SCORE
- 57.6SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
EClinicalTouch 3 App Complaints & User Negative Comments 2024
EClinicalTouch 3 app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using EClinicalTouch 3? Can you share your negative thoughts about eclinicaltouch 3?
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EClinicalTouch 3 for Negative User Reviews
✓ Not greatTroublesome. Glitchy.Version: 3.5.2
✓ Does not work with Face ID yetThis is an overall good mobile alternative to the full version of the EMR, but after recently moving to the new iPad Pro, the inability to use Face ID has been a major set back. Update: Will downgrade from 3 to 2 stars. Face ID support was added a couple of days ago but the application crashes when trying to set it up..Version: 3.4.1
✓ Needs workSo and crashes it you try to use it with a mouse, specifically apples new magic keyboard with mouse. Please fix this. It would be very helpful..Version: 3.7.7
✓ Simply awfulThis app is so unorganized and inefficient. It barely rates one star. Not very helpful and leaves much to be desired. Needs to be totally revamped to be more effective. It is better than nothing but just by a small margin..Version: 3.6.4
✓ Slow Since Recent UpdateAfter a recent update loading documents, which used to be very rapid is now very slow. I tried this on a iPad running iOS 10.0.2 and one running iOS 13.1.2 and the behavior is the same..Version: 3.5.1
✓ Still lousyAnyone considering this should know it will log you out multiple times a day for no good reason, slow down while you are seeing patients and loose some of your documents and say they are unreadable. Customer support will always try and close your tickets before they are even addressed, let alone fixed. Many functions do not work with the ipad version and you are told after buying the system “oh, that only works from the desktop”..Version: 3.3.2
✓ Terrible EHR, don't use!Terrible system. Multiple problems, terrible tech support that are foreigners who read prompted screens on how to help. Useless tech support, complex EHR that makes charting hard, and terrible user interface. Do not use, get another EHR!.Version: 3.0.2
✓ UsableOk if traveling or away from the office for very basic tasks, messages, labs and document review. very poor handling of prescriptions. cannot see prescription logs. please fix this app. e11 much easier to use with access to more features on my chromebook. would help if you could run e11 on Chrome on iPad.Version: 3.5.2
✓ Very primitiveThere is no way to see and work with fill schedule if you are not a provider. Usually this function belongs to secretary, not a doctor..Version: 3.7.6
✓ Loses documentsFirst let me say I have loved eClinicalTouch. I have found it very convenient to have access to all my records as long as I have my iPad. I am able to keep working even when out of the office. While the latest version still works well with telephone encounters, completing notes, billing from the hospital or surgery center there is one major problem. It keeps loosing documents when you review them. I first discovered this while on vacation. After reviewing a few hundred documents we discovered at least 1/3 were being lost and getting the dreaded “error occurred while downloading document or document not found”. First I was told they were working on a revision for 3.3. However 3.3.1 did not correct the problem. Next I was told to Uninstall and reinstall. This also did not work. I can handle crashes and restarting but losing documents is bad. We are on week #3 with no fix..Version: 3.3.1
✓ Not really freeIt’s $25 per month per provider. To use a program we’re already paying for..Version: 3.5.1
✓ Aug 2019 Update slows appI think eCW (actually eCTouch) is a great app - far better than the desktop version. However, the Aug 2019 update brings closing the note and closing certain text boxes to an absolute crawl. I wish I could revert to the previous version while waiting on the developers to fix the bug!.Version: 3.5
✓ DocumentsAfter our IPads did the most recent update, when we ink and send a document to our providers, they are not able to ink. When they try it shuts down their whole system and they have to reboot it. Any suggestions? I have deleted and reinstalled the app and the problem is still there.Version: 3.7.4
✓ Should be zero stars.Commit fraud by misrepresenting your product, screw your customers, depend on government mandates to force doctors to use your product, offer no support, update product to make it worse, hire interface designers out of 1980, and insist it is progress. Meanwhile, threaten patient care with e-errors, but do not take responsibility or ownership. This is how the ECW do..Version: 3.0.1
✓ Wont load documentsSince the most recent update our scanned documents that are not in pdf form now show an error message. Since I cannot see needed patient docs, this app is USELESS.Version: 3.5.1
✓ Not GoodDo not use. We are still having issues with Ink Edit and changes being lost. Eco has struggled with this feature for so long and it’s still not correct.Version: 3.3.2
✓ Very slowEven though the app has good features and short cuts, it does not keep up with the speed in which we would like to navigate. It often takes several seconds to change to the next touch command. It is unfortunate that eCW is not able to better enhance the program..Version: 3.4.1
✓ EClinicalMobile app is horribleEClinicalMobile app is so unreliable. It glitches all the time. Sometimes it can’t find pharmacies. Other times it can’t send in medications because it glitches and stalls. It’s slow to function too! It’s a crap shoot if it is going to work or not. This problem has been going on for years. I wish they would revamp the program!.Version: 3.7.11
✓ When you update make sure it works!!!!!Just updated this morning and now when I go to prescribe medication a warning pops up and it tells me its already in the medication list and do I want to prescribe it, yes or no. I click yes and it never populates. Can you please make sure things work before you put out an update. Absolute nonsense.Version: 3.6
✓ Does not push updatesI loved eClinicalTouch2, could see a full day of patients efficiently. Version 2 is now disabled with the most recent update, and eClinicalTouch3 is very unstable. Does not refresh jellybeans, patient status, etc, even with the added refresh counts button...please undo the update for version 2 so it can be used again!.Version: 3.0
✓ Takes a lot of time to complete a chart!Too many clicks and many functions are not available for an I-Pad version! Lousy to say the least! I would not recommend it to anyone!.Version: 3.5.2
✓ Version 3.3 loses patient filesDo not upgrade! The upgrade causes file losses. Order sets also are lost in the new upgrade. Even with these issues, it is better than the eCW desktop..Version: 3.3
✓ DisasterThe most recent update a few days ago warns about incompatibility with the IOS 14 that was available a month ago. The update does not just lose what you just did, it also logs you out without warning. You must not have a lot of iPad app users..Version: 3.7
✓ SLOW!Impossibly slow. I can not even comprehend how ECW expects you to actually get work done with this app. Extraneous, repetitive steps, with long waits in between. There are a lot of features, which in my opinion, are there to check the box that they are available. But, PLEASE, make them usable by increasing the speed in which to access!.Version: 3.6.4
✓ Full-time UseI use this app full-time while seeing patients. I take my iPad Pro 12.9 inch from room to room. I love that I can take pictures that will not get saved to my personal camera or iCloud and instead will load right into the patient’s chart. I love that FaceID logs me in without having to type a password multiple times an hour. I love that I can see my daily schedule at a glance. I can easily respond to messages. I can create telephone notes. I can sign PDF orders for PT, etc. and fax them to insurance right from the app. I can use the iPad’s “text replacement” feature to create my own dot phrases (this is probably what I love most about charting with iOS). I do not love that I cannot see my schedule in a week calendar view. I do not love that I cannot edit appointments. I do not love that my only choices for making appointments are the “next available” slots. Finally, since the most recent update on 03/03/20, I do not like that the display window for charting is super narrow. Both HPI and treatment sections (and everything in between) have very narrow windows which forces long text and the need to scroll up and down to see or edit what has been typed. On this huge iPad, I should not need to be scrolling. There is plenty of screen real estate. I hope this is a big that eCW will quickly resolve. If so, it will become a 4-star app. Until then, it is 3-star. Good enough for me to use daily, but annoying enough to wish it were better..Version: 3.6
🙂 EClinicalTouch 3 Positive Reviews
EClinicalTouch 3 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EClinicalTouch 3.
⛔ EClinicalTouch 3 Problems
