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- 95.5SAFETY SCORE
- 4+CONTENT RATING
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Southwest Gas App User Positive Comments 2024
Southwest Gas app received 22 positive comments and reviews by users. Can you share your positive thoughts about southwest gas?
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Southwest Gas for Positive User Reviews
✓ Easiest bill appOnly bill app I got that takes 1 minute to pay my bill. It takes me 10 sometimes 15 minutes to finally input all the things other apps want before i finally have it paid. Thanks 🤙.Version: 2.21
✓ App ReviewApp is fine. Charging a “convenience fee” of $2.50 is ridiculous!!! Maybe a dollar but that’s just too much. Especially when you’re paying your bill on time..Version: 2.6
✓ Great service/ AppI love the SWG app it is easy to use and extremely convenient. Also their customer service is amazing they are friendly and patient. My issue was explained to me and handled very quickly and the gentleman I spoke to was super nice and also notified me of things to be expected during this covid-19 mess! Thank you SWG for taking care of your customers in this scary time..Version: 1.1.0
✓ APS is terribleI always pay everything ahead this is the only thing I have ever been past due on because for some reason it’s not taking my Bank of America account and I keep having to re enter it..Version: 2.7
✓ User FriendlyThis is perhaps one of the better utilities apps that I have. Within a couple of clicks I can find the area that I’m looking for and can complete my transaction. Quick and simple..Version: 2.24
✓ Mobile app vs On line computer appYour mobile app is much easy to negotiate and much easy to process the payment. The other app the online app was over thought in its creation and not easy to navigate through …finding the information shouldn’t take so long since I only use it really once a month. If it was an app that I use daily maybe it wouldn’t be as difficult to maneuver but being that most people use it I think once a month he should be just easy to make a payment , search information look for your bill, see your profile etc. and most of all making a payment… It should be just a boom.Version: 2.7
✓ Easiness of paymentWhy auto payment requires bank account only? I would use it is allowed to use a credit card… utilities co are notorious for hackers to download customers records from… it is a lot easier to deal with fraud wit a CC that having your bank information taken by criminals…??? Anyways.. Good Day…!!!.Version: 2.13
✓ Worst AppThis is the worst payment app I’ve ever used. I dread opening and trying to navigate the app every month. I’m sure SW Gas can do better. And don’t try to sell me on autopay. I do not want SW Gas having access to my private banking information. Update: It’s taken me 3 attempts over the course of a week to make a payment of $8.88 on my account. My opinion from above still stands. It’s the absolute worst app I have ever used to pay a bill. Send me a paper bill. I hate paperless billing. I DID NOT SIGN UP FOR PAPERLESS BILLING!!!.Version: 2.11
✓ Customer serviceI had a payment returned by my bank. As a result I had a deposit billed to my account. I couldn’t afford to pay it. I called southwest gas and talked with an agent. She was one of the nicest people. I’ve never been late on a bill or had one returned. She waved the deposit fee. I am endlessly grateful to this woman for showing compassion to me. Thank you THANK YOU THANK YOU..Version: 1.1.0
✓ Would give 5 stars but…The app constantly tells me I have a notification. I DO NOT have a notification. Never would have thought that stupid red dot on my app would annoy me so much, but it does! Update the app to make it go away!!!!.Version: 2.1
✓ Billing info is inconsistentI’ve logged in several weeks ago to make my payment and was showing that I had a credit of $134 for an over payment that I made and then a week later it showed I had a bill due of over $254 and now after almost 2 weeks of trying to get in touch with an associate to find out what happened to my credit I see my bill is $154! very inaccurate and misleading billing information it makes me question the integrity of my bills accuracy. I have screen shots of everything!.Version: 2.5
✓ SWG APPI would like for it to be a little more user friendly & visually easy to read. The breakdown of the balance owed & any past due amount is not easy to identify separately. If the common phrase “past due” was referenced & the amount colored coded red, it would be better to decipher. Also, when selecting your saved payment method, you must swipe through screens before the information is displayed. It would save time if that that selection was up front on the payment screen. Thank you.Version: 2.6
✓ Convenient AppWould have rated it 5 stars, but there are times when the validation is a little wonky and I have to log in to the website through my phone’s browser. But other than that, way easier than any other “traditional” payment method..Version: 2.12
✓ Poor ServiceThe customer service is terrible on the phone. The girl I talked to sounded about 12 years old and was so unhelpful. She was curt and rude. Maybe your company should be more diligent in finding better employees.Version: 1.1.0
✓ It’s still buggy, but improvedThe UI has improved vastly and it’s easy to use and understand, however the app freezes or lags constantly. It took me several attempts to login, it’s getting there!.Version: 2.6
✓ Thank God they made improvementsSeriously it’s about time. We easier, I can actually get into my account and pay my bill, and you can even add an additional user. Thank you.Version: 2.11
✓ Sw gas app is great!They have done very well in making the app extremely easy to use, Paying your bill takes less than 5 minutes now. I Wish all the other utility companies would do the same..Version: 2.7
✓ Saves me timeThis app has saved me so much time while paying my bills and managing my accounts. 10/10! It is easy to use and do pretty much everything I need..Version: 2.24
✓ Recmended improvemensOver all the app is good. It could be better. The addition of receiving a status on any service call would be nice so we can tell the eta’s the status of a service request etc. but for basic needs and billing its good..Version: 1.0
✓ We’re living in the Millennium step down from that buggy!Why on Earth are we still paying by phone or check, and being charged a convenience fee if we use a credit card? NOBODY on earth under age 70 has any use for checks. And I pay every bill I have even medical and dental with my credit card and have for 20 something years now. Come on guys get with the program, really!.Version: 2.5
✓ Clean and easy to navigate app!All the info I need is visible and accessible, with the exception of what would help me most when budgeting each month - a status of cost as days go on into the newest billing cycle. If I was able to see how much money I owe mid-cycle, I’d likely budget to use less gas that cycle, but I don’t know how much I’ve used until the bill has come out..Version: 2.18
✓ Get rid of agreement terms check boxOnly payment app that i have to check a box to agree to terms of payment, plus it is always hidden so if you don’t scroll up for that part of section on bottom it is easily forgotten. Several missed payments due to this. At least there is a reminder, but if in a hurry to pay bills I’ll move on and it never sends payment..Version: 2.14
😕 Southwest Gas Negative Reviews
