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Village Roadshow Theme Parks App Complaints & User Negative Comments 2024
Village Roadshow Theme Parks app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Village Roadshow Theme Parks? Can you share your negative thoughts about village roadshow theme parks?
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Village Roadshow Theme Parks for Negative User Reviews
✓ Extremely painfulI tried to book tickets for one person and it wouldn’t accept the credit cards and was extremely painful and hard to use and just wouldn’t work. It has been a lot more hard that it needed to be. I would rate it Zero stars but that isn’t an options so one is ok i guess.Version: 1.207.0
✓ Keeps losing tickets and preferencesDoesn’t keep scanned tickets and looses preferences every few hours. Tried restarting app multiple times and rescanning tickets. They get added then eventually disappear again and again.Version: 1.222.0
✓ Won’t let me sign inI have an account and tried to log in when it downloaded and won’t sign me in says something went wrong tried changing password it won’t let me do that either. Deleted app and tried again still not working..Version: 1.34.0
✓ Frustratingly buggyUsed this over 5 days for Sea World, Wet and Wild and Warner Movie world theme parks. Every day it lost my added tickets. Sometimes twice a day. Keep your paper tickets with you. Another family member on iOS had the same problem. The virtual queue system sounds great in principle but never found one available to use, they were always full. So it was unusable. Occasionally, queue times are completely wrong eg 5 minutes and then next refresh it is 120 minutes. Don’t get excited when you see low wait times, they are almost always wrong.Version: 1.222.0
✓ Works Great Just a Single issueMy ticket disappeared off my account luckily i had screenshot it prior otherwise i would of lost it completely after a single use..Version: 1.222.0
✓ Not as bad as people are sayingThis app was not very helpful, the wait times were much shorter than stated, the map was a bit confusing and I found the one at reception to be more helpful. The virtual cue is incredibly expensive, and not that worth it to skip a 40min wait for $30 each. However, some features such as ride descriptions and thrill ratings were helpful. It was not very buggy in my experience however we only used this for one park and one day so bare that in mind.Version: 1.222.0
✓ Poor appI found this a poor app. Navigation is frustrating and not straightforward. Visuals are fine but font choice is and colour choice wrong. Looks amateurish. I have annual pass and have one for grandson. Confusing to work out process. Home page should have drop down or similar menu. After frustrating attempts to follow complex instructions I have exited App and have asked staff to help at ticket office. They have not been trained and haven’t got a clue. Professional development of staff or a help line at theme park would help. On top of this virtually every nickname comes up as taken including exotic variations. It almost as though key words are leading to censorship of negative reviews. I have tried at least 30 variations. I am certain the review is being blocked as I have given a 1 and only will go through if I give a false rating of 3 or above..Version: 1.32.0
✓ Keeps dropping tickets out and can’t virtual queueHave to keep putting tickets back in and filling out same info. Virtual queue worked once at movie world but not at sea world. Good idea but poor performance.Version: 1.222.0
✓ Ok butIt looks very useful, but what about my kids’ tickets. If I put them all on my phone, then my wife can’t take the kids without me. The response was to add all the children’s tickets to both devices. We have an extended family where any of 5 children might go with any of 6 adults. To put them all on 6 adults devices seems crazy. What if one adult doesn’t have a smart phone? Or one that doesn’t support this App. I wish I’d known this crazy arrangement before I bought 11 tickets. I would have gone to Dreamworld instead!.Version: 1.36.0
✓ Difficult to navigateDeletes all tickets after checkin at first park so make sure you keep hard copies! This was very frustrating as our fast track and hunger busters were also deleted!.Version: 1.36.0
✓ Inaccurate wait timesSays 5 mins for a ride but reality was 30 mins. Also it asked for location access but then couldn’t automatically determine what park I was at. A paper map would be just as good instead of this app, I guess they are hungry for the sweet sweet analytics..Version: 1.241.1
✓ Virtual QueueDear CEO, Virtual Queue for the rich, ruins the experience and creates a gap as the rich can skip to the front. Parks have gotten greedy and have forgotten what a day out with the family is all about. There’s still a generation or two out there that can’t use smart phones. Wake up..Version: 1.222.0
✓ Inaccurate wait times, spotty location trackingI got to the park quite early and saw the wait time for Wild West falls was only 5 minutes. I wouldn’t have gone on it otherwise, but I thought short wait that’s alright I’ll do it. I am still in line an hour later. I checked the app as I was going into the line and it said 10 minutes, updated 4 minutes ago. Suffice to say it was ridiculously inaccurate. I’ve been in the line too long and I reckon I still have 20 minutes or more to wait and I’m not going to have wasted my time and money to wait in a line for so long for a ride that I didn’t even go on. I’m so upset with this app. It’s ruined my day within the first hour of being here. I’m content with waiting an hour or more for a thrill ride, but for the log ride I went on when I was 7, absolutely not. Thank you for this amazingly accurate app that wont even let me see wait times for other rides because it doesn’t think I’m in the park despite being in one building for over an hour..Version: 1.207.0
✓ Terrible first experienceRight after opening app, the “Allow access” button doesn’t work. Have to choose to “turn on later” for location services which is also impossible. Which leads to a very very frustrating experience when you’re surrounded by hundreds of people in the middle the park and all you want to know is where you are and the ride wait times..Version: 1.207.0
✓ Not very good at all.I find the app to be very clunky especially when it comes to purchasing item through their store, such as packages etc.Version: 1.207.0
✓ Frustrating AppHello, so this village roadshow app doesn’t seem to store the passes for long, we have annual passes and every single time we want to go to one of the parks the passes have disappeared from the app so we have find the paper copies (which is nightmare) to upload the passes over and over again. Very clunky app.Version: 1.207.0
✓ Mr. UnhappyWow, truly unnecessary step by step by step process. Process accessed in app redirects to web so I needed to load receipt number back in app to access passes. No family pass available. Deceptive price listing (no comparison, no child price).Version: 1.222.0
✓ Poor developmentThe tickets are great but the app is clunky and goes into a backend browser to do any loading. I get constant freezing when I go to buy tickets. App can definitely be improved..Version: 1.241.4
✓ Removed all my valid ticketsWas in line for spooky nights and when we got to the head of the line all the tickets were removed from the app. We are frequent visitors and long term locals that continued our patronage even during cocos. If you are going to play stupid games like this just give us the option for the physical cards. Also the fast pass times out each time we use it and fails to add a spot for us. Very disappointed. Do better.Version: 1.222.0
✓ Keeps deleting ticket barcodesNot a bad, but extremely frustrating to have our tickets deleted from the app. We’re having to scroll through emails to find the originals..Version: 1.238.1
✓ I want to see wait timesWhen I was downloading the app I was expecting to view the wait times and didn’t realise I had to be inside the park. It would be much more helpful if I could view the wait times at home..Version: 1.0
✓ Bank denied the transactionAnnoying unnecessary app that took too long and my bank denied the transaction.Version: 1.238.2
✓ Miss a paper mapShould at least give customers the option of a paper map and info given the cost of entry. Don’t want to download yet another useless app and spend time staring at my phone when on holidays.Version: 1.222.0
✓ Apple watchIt would be good if i could access my pass on my apple watch so i can leave my phone at home..Version: 1.207.0
✓ RubbishYour app is complete rubbish. After going to the park for 2 days and lining up for hours just to barely ride anything through the day unless you pay per ride, I can say your app is rubbish. The fact you can’t check queue times before you go to the park so you don’t waste your time is unbelievable. The app is never update, physical line queues are not accurate to the lines per ride and that’s all day and all rides.Version: 1.222.0
✓ Defective Time-wasting AppOther than for viewing theme park maps, this App is a waste of time. I carefully followed the instructions and entered all tickets to claim the free Virtual Queue entitlements only to have the tickets continually disappear from me. I restarted, reloaded, reentered retried and even repeatedly wrote to the Village Theme Parks ‘App help’. After wasting all that time, they responded with ‘see Guest Services’. So best you take their advice and just go see Guest Services each time you arrive at each park. Otherwise you’ll waste your time and Virtual Queue opportunity every time. Should have gone to Fiji!!.Version: 1.222.0
✓ Truly terribleOn top of having a show stopping bug where the tickets you add are removed moments later the app is in desperate need of some UX love. It is hard to navigate and extract the information you need. This app should be pulled but I guess they have a captive audience with no competition..Version: 1.222.0
✓ Doesn’t store my ticketAfter using this app in June it has now deleted my ticket from the app and I have to re-add it which is quite frustrating having to go through emails to get the ticket number again..Version: 1.207.0
✓ Current ride closures not reflected in appI’m at wet & wild today and one half of the park and the rides In them are closed. These are still showing up as open in the app. I was at SeaWorld yesterday and same problem. Way more closures than the app reports. It’s almost not worth visiting the parks while they are not advertising how many rides are closed..Version: 1.31.1
✓ Not good for value. VQ is a lieGot this app because of VQ function(virtual queue). But at the movie world, they don’t recognise it. Ended up waiting in the queues all the time any way. And this is in the middle of a very warm day during Easter. What’s the point then? Better get fast track instead? 👎👎👎👎👎👎👎👎👎👎👎👎.Version: 1.207.0
✓ The tickets disappeared… 🤷🏻♂️So after purchasing multi day passes and adding these to the app we went to a park for the day. Following this first day the tickets disappeared from our profile leading us to believe they were no longer valid and our money was wasted 🤦🏼 After sitting about with our heads in our hands for about an hour wondering how this could of happened, deliberating spending yet more money so as to not upset our already amped up children, did we realise the passes were in fact still valid and could be added again. Why the freak would they do this?!?!.Version: 1.238.4
✓ Works well for basic information. One Pass integration brokenCan get show times, suitable rides etc. Map is quite helpful. Annual Onepass integration, need to add the ticket every time you open the app. Virtual queue does not work..Version: 1.222.0
✓ Waste of moneyWe bought the 3 park package, with a few extras, each park’s virtual queue is full before the day starts. Lots of rides closed and shows/attractions not available, or not able to handle the amount of people there 👎.Version: 1.222.0
✓ Unable to add ticketsMy tickets say they have been successfully added but unable to view them despite saying barcodes have been scanned and added successfully, which makes it difficult to utilize app features and means I’ll still have to line up to sort out the issue instead of walking through the gate with my pre-purchased tix!.Version: 1.241.4
✓ Needs workApp wipes tickets if you move between theme parks. Staff are aware of this and the work around is logging out and logging back in again. No plans to fix the bug. Attraction wait times are on average twice what the app states..Version: 1.222.0
✓ Payment issuesPayPal payment not working, then card payment not locating my nz address..Version: 1.222.0
✓ Good but needs workThe “Wait Times” should be available regardless of being in the Theme Park or Not because I’m not going to waste time going if it is going to take 2+ hours to get on a ride it’s a waste of time and money.Version: 1.222.0
✓ Ticket purchase problemsHave had so much drama trying to buying 5 tickets for a dinner/show at Outback Spectacular! Would be a lot easier if the design starts with date/time first then if tickets are available to go through meal choices. Instead this works the other way around. Go through the whole process of ordering meals for the group only to get to the end and find unable to proceed due to tickets sold out or errors. Rang help desk and they advised this happened as tickets are sold out. Tried multiple days and shows (including Paradise Country for Koala Breakfast experience) and still same issue. Gave up in the end. Bought family experience tickets elsewhere. Need to work on a more user friendly approach for this app for ticket ordering!.Version: 1.36.0
✓ E-tickets disappear and full of in accurate infoDon’t leave your paper tickets behind - loaded tickets randomly disappear. And don’t believe the multiple banners claiming “four new attractions open” - we visited the park and none were open..Version: 1.207.0
✓ Tedious experienceSet a lot of time aside to navigate through this app and renew any pass. Confusing, difficult to follow and if you forget your password from a year ago - good luck to you. Insert a whole barcode to try and renew your annual pass - ridiculous. PayPal system doesn’t work. Stood outside SeaWorld with a screaming toddler for half an hour just trying to get a pass on this app. Make it easier PLEASE..Version: 1.207.0
🙂 Village Roadshow Theme Parks Positive Reviews
Village Roadshow Theme Parks works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Village Roadshow Theme Parks.
⛔ Village Roadshow Theme Parks Problems
