QuickMD - Online Doctor Visits Negative Reviews

QuickMD - Online Doctor Visits App Complaints & User Negative Comments 2024

QuickMD - Online Doctor Visits app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using QuickMD - Online Doctor Visits? Can you share your negative thoughts about quickmd - online doctor visits?

QuickMD - Online Doctor Visits for Negative User Reviews

✓ Horrible customer serviceI liked this service until the doctor forgot to send my script. Then the nightmare begins. It’s happened twice so far to me and you can’t even call anyone. All you can do is send a email and wait and wait and wait. Then once they do respond they say oh sorry we’ll email the doctor and it could take a couple days to respond!!!! Well if your like me and need your medication so you don’t get sick your pretty much screwed! It’s fine to use this service in a pinch but DO NOT depend on them! I’ve been sick for 2 days now and all I get is a email saying sorry just give it another 48 hours! Like I said it’s okay until they forget to send your script and there’s no way to even call them and your sick for days! That’s when you’ll be hating yourself for ever using this service!!!!.Razor-Kota..bearVersion: 20.12.2

✓ Pray you never run into any issuesIf you’re looking for a place to just get scripts without someone pressing or caring about any details of your recover then this it. Most appts take less than a couple minutes and consist of “how are you? Everything good? Still same pharmacy? Ok…it’s been sent”. Also, pray you never run into any issues with the pharmacy or with your prescription in any way. There is no way to get back in contact with the doctor after the appointment and you will never get to speak someone on the phone. You get to work through a help desk ticketing system with pretty much every update to the ticket being some canned response. The company cares more about their business and bottom line than they do about your needs and well being. Better off going with one of the other telehealth options like PursueCare who actually does care about their patients and is even a little cheaper!!!!.TodbusVersion: 20.25.3

✓ DO NOT USE IF YOU ARE SEEKING MAT IN ALABAMAThey need to stop advertising that they are able to prescribe MAT in Alabama. When I looked up treatment, it was the first that came up. I was SO happy and excited to see that there was a place where I could get it prescribed online. Turns out, they can’t and had to cancel the appointment. Why is that only mentioned once I paid and scheduled? Not only that, the appointment isn’t even canceled immediately. It was about 8 hours later that it was canceled. It wasted the time I could’ve used to actually find treatment. It’s incredibly frustrating and disheartening to get my hopes up just to have them crushed. This would’ve been my first time getting MAT, so I’m not exactly familiar with the laws around it. However, they EXPLICITLY say they are able to prescribe in Alabama, and you can eventually be seen in person..Alejndra666Version: 20.21.0

✓ FAKE!Prescriptions they wrote after paying for multiple visits all seem to disappear into thin air and no records of the doctors I speak with can be found. They will charge you for a visit just to speak to you, then send fake PDF files calling it “proof” of a prescription and the pharmacy will just laugh when you show them that file because it’s something we could make on our phones in under 5 minutes. Be VERY careful if you decide to use this app. Especially if it’s to help refill depression medication that you’re now out of for several days due to this app. Seems like it’s another Suboxone money scam and not much else can be done..Kenny90Version: 20.17.0

✓ AppI’m not very happy right now. I’ve been trying to get on this app since 7am and it’s 4 pm. Everyone I try to log in they say my password has expire so they send me a link to reset my password and every time I do reset my password they said it’s good to go then I go to log in and we are back to saying my brand new password is expired. You can’t talk to an actual person or get a actual person to email you back. Ever since they updated this app it’s impossible to log in. Before all this I never had any problems with the app so right now im giving this app a 2 star. I need to make an appointment and I can’t. Very frustrating!!.Mommaof404Version: 20.11.1

✓ Make sure you understand before usingThis service is great I think because we are living in 2022 it’s nice to have a place where things can be simpler and more technical like having a doctor at any time through video or phone however the issue is that this company does not have a customer service that you can speak with everything is done through email which means if you need a medication filled or if there’s an issue you have to wait a very long time to get a response horrible horrible customer service.READ BEFORE USINGVersion: 20.11.1

✓ They make it too easyI desperately needed help getting on a suboxone program. Locally it’s just too difficult. With quickmd I literally downloaded the app, made an account, payed the fee and within 30 min my suboxone prescription was at my local pharmacy. The doctor was so knowledgeable about addiction and explained to me why I simply am struggling to get clean on my own without medication assistance. I’m so impressed, thankful, and relieved that when I wake tomorrow I won’t be suffering in my bed with withdrawal. 5 stars is literally not enough for this app..Gen0217Version: 21.0.26036

✓ I’m hoping that this app will workI’m hoping this app will work because right now I’m having to drive 6 hours away to get my medicine I’ve been on subutext for 4 years now and my old doctor got in trouble so I couldn’t find another doctor to write me subutext so one of my friends got me into their doctor but it’s 6 hours away and I hate driving all that way so I put a post on Facebook and they told me to download the app I’m currently waiting on my husband to get paid so I can book a appointment but hopefully it’ll work.AshcoltonjonathanVersion: 20.10-12

✓ Worst customer service I’ve ever encountered. Please please do not use thisDoctor was great, appointment was easy. First month prescription went through no problem. Second month, I need my prescription to have an authorization from the doctor. The only way to contact customer support is through email, no problem. Then the nightmare began. I emailed for over a week back and forth with them, only getting responses blaming the health insurance for never faxing them, followed by being completely ignored when offered a phone number the health insurance provided instead of the fax as they ‘weren’t’ receiving the fax. I’m not a Karen I promise. I work in customer service. I understand things take time, I even understand not wanting to respond to a customer. But I’ve never gone over a week with the same issue with a customer in my life. All I wanted was to have my prior authorization filled out, and I received no help whatsoever. I feel hopeless and will have to find an alternate doctor now. Please if you’re reading this, do NOT use this app, it’s not worth the stress I promise.Katemac1998Version: 20.21.0

✓ Just wrong!I was kicked out of the waiting room just minutes before my appointment! I had spent most the day preparing for the meeting just to be waiting and be kicked out!! Very disappointed and disgusted by how this was handled! Was told they don’t do this in my state and it was clearly sponsored and shown as available in my state… Also was charged twice on two separate cards and only received one refund! I also would suggest and will be contacting them about compensation as that was nearly a day of preparation for me to just be turned away! They get missed appointment fees all the time for wasting there oh so precious time! So it’s only right for them to make up and compensate us for when they do something this drastic!! I could have been working and not wasting my time if I would have been notified promptly and properly! They obviously don’t care about the actual issue and only care to profit from others suffering… Tell me I’m wrong! Please!.JDOOBZ89Version: 20.21.0

✓ Saved my lifeI can’t give this app enough stars. I have been looking for months and months for a way off opioids. I knew that in person wasn’t a option for me as a mom and business owner. This app has literally helped me get my life back on track. The appointment was quick, my script went to my pharmacy and I had medication in hand within 2 hours of my appointment. Dr answered all questions I had and I am starting medication and immediately for the first time..Jengagirl1Version: 20.25.0

✓ Not as advertisedMade appointments with doctors to have both of them canceled without any explanation. The first time it was canceled, I rebooked the doctor to get her to speak to me and let me know why she couldn’t meet with me. It was because she couldn’t prescribe my medication. I booked another appt with a separate doctor to talk through some symptoms I was going through and get some advice on what medication would work and that appt was canceled without any explanation as well. It’s extremely frustrating and a waste of time to book these doctors only to have them cancel last minute and not tell you why. Not worth it. Try another app..Emanda885Version: 20.18.0

✓ Deceptive Business PracticesDue to the lack of Doctors to treat my condition in my area, I learned of this app and after verifying that they only match you with doctors in your state, I was extremely pleased. The doctor called right on time and he was very knowledgeable. He also advised that should I have any issues at all, to call the customer service number within the app and they will get in touch with him in case the pharmacist needs additional info. Well, that’s exactly what happened. Because the app is based in CA when a doctor sends in the electronic script, the location automatically defaults to the app’s location, not the doctor’s and the pharmacist refuses to fill it because they think it came from out of state. Then when they ask for a number to confirm the script, that’s when you find out the “customer service” number is just a number with recordings telling you to open a ticket. All you get from there is an automated reply and ZERO follow up. The “refunds” they guarantee you should you cancel a visit or are not able to get a script suddenly gets changed to “future credits” and they refuse to refund your money to your debit card. This is very disappointing considering the doctors are very good. I’m now having to file a report with my bank. I’m writing this review so others don’t have to find out the hard way like I did..PinktequilaaVersion: 20.11.1

✓ Knowledgeable doctors, terrible pharmacy communicationI will not be able to continue using your services if I cannot get prescriptions in a timely manner (within 10 days seems reasonable). I have now been out of my medication for 11 days, and am experiencing withdrawal symptoms. The orders for my prescription were initiated 6 weeks and then again 3 weeks ago. I know that demand is high for these meds, but it is unreasonable to ask patients to wait for 3 weeks and a month and a half for meds with no explanation or estimate of when the prescription will be shipped. I’ve now spent $1000 for 2 prescriptions I’ve never received. “We are working on it” sent 72 hours later by Steve G is not an answer, it’s terrible customer service. I’m very disappointed to say the least..Vail Colo BrideVersion: 20.25.0

✓ ONE STARA while ago I was using this app for a while, I never really seem to have an issue with it I’ve been until recently, I paid to see a doctor for MAT treatment, due to the laws in different areas, I was unable to get my prescription refilled at the pharmacies in my town, in return, I had asked QuickMD for a refund due to the nature of the visit and how it was solely to get a prescription refilled. The services I needed were not honored due to pharmacy issue and I am aware of that but the sole purpose of seeing the doctor was to get a refill. There was no other reason for the visit. And therefore I felt like services were not met! They are refusing to give me a refund which I totally feel is unfair. I have heard that bicycle health is another so that does the same services but accepts insurance as well, unlike them..Mrswebb9911Version: 21.2.41047

QuickMD - Online Doctor Visits works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact QuickMD - Online Doctor Visits.