HoYoLAB App Cancellation and Delete Guide

There are a few things you must know about cancelling subscriptions. They include the following:

Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel hoyolab subscription at the root to avoid any and all mediums "COGNOSPHERE PTE. LTD." (the developer) uses to bill you. Now let us get into the crux of this guide.

How to unsubscribe from HoYoLAB?
How to cancel HoYoLAB subscriptions on Paypal?
How to delete HoYoLAB from your iPhone or Android?
What to do if your subscribed directly on HoYoLAB's website?

How to unsubscribe from HoYoLAB?

It’s so easy to sign up for a service through an app, but unsubscribing can be a bit trickier. Are you wondering how to unsubscribe hoyolab account? Here’s everything you need to know about deleting a hoyolab account, read on.

How to cancel HoYoLAB subscriptions on your iPhone or iPad?

First, open the settings app and tap on your name.
Then, tap on the "Subscriptions" tab. (Note: That you might not automatically see this tab. In that case, tap on iTunes & Appstore)
Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
Next, tap on HoYoLAB (subscription) you want to review.
Now, tap on cancel. (Note: That if you don't see a "Cancel Subscription" button for hoyolab, then it's definitely canceled already. It won't be renewed anymore).

How to cancel HoYoLAB subscriptions on your Android device?

To cancel hoyolab subscription on Android, you need to realize that deleting the hoyolab app alone won't cut it. Follow the steps below:

First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
Click on menu, then go to "Subscriptions".
Choose the hoyolab subscription you wish to cancel and tap on the "Cancel Subscription" option.
Finish up as directed.

How to cancel HoYoLAB subscriptions on a Mac computer?

To cancel hoyolab subscription on your Mac, do the following:

First open the Mac App Store, then click on your name at the bottom of the sidebar.
Click on the "View Information" tab at the top of the window and sign in if asked to do so.
Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
Click "Edit" beside the hoyolab app and then click on "Cancel Subscription".

Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up. If you don't remember your password however, contact the HoYoLAB App for help to reset password.

How to cancel HoYoLAB subscriptions on Paypal?

To cancel your hoyolab subscription on PayPal, do the following:

First log into your PayPal account at paypal.com.
Click on the settings tab which is beside the logout option.
Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
You'll be shown a series of merchants' agreement you've transacted before. Click on "hoyolab" to cancel.
You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to hoyolab.
Then click "Done" on the verification page to complete the unsubscription.

What to do if your HoYoLAB subscription is billed through a different company?

Sometimes, you may find that you made a subscription through another company whether you were aware or not at the time of subscribing. To change this you might have to sign in the company's website or directly reach out to the content provider. Generally, here are two steps you can take if you find yourself in that fix:

Finding the company's information, then reaching out. HoYoLAB Feedback Form
If the company has an app they developed in the Appstore, you can try contacting COGNOSPHERE PTE. LTD. (the app developer) for help through the details of the app.

How to delete HoYoLAB from your iPhone or Android?

Delete hoyolab from iPhone

On your home screen, tap and hold hoyolab until it starts shaking.
Once it starts to shake, you'll see an X Mark at the top of the app icon.
Click on that X to delete the hoyolab app from your phone.

Method 2: Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

Method 3: Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete hoyolab from Android

First open the Google Play app, then press the hamburger menu icon on the top left corner.
After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
You'll see a list of all your installed apps on your phone.
Now choose hoyolab, then click on "uninstall".
Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

What to do if your subscribed directly on HoYoLAB's website?

Here's how to cancel your hoyolab subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal. Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign in to hoyolab's website or directly reach out to the payments provider. Generally, here are two steps you can take if you find yourself in that fix:

Visit hoyolab website - and login to your account.
Goto your profile or account page.
Click "Billings" or "Subscriptions" or other similar alternatives to see a list of your options.
"Cancel" your subscription.