- 81.8LEGITIMACY SCORE
- 82.3SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
HoYoLAB App Complaints & User Negative Comments 2024
HoYoLAB app received 84 complaints, negative comments and reviews by users. Have you ever had a bad experience using HoYoLAB? Can you share your negative thoughts about hoyolab?
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HoYoLAB for Negative User Reviews
✓ OkIt’s an amazing app that is very useful however the community is absolutely rotten. You can’t post anything without being hated on and the fact that this app allows this kind of treatment is horrible. It would be nice if you would do something about these trolls..Version: 2.2.0
✓ MIHOYO GET YOUR ACT TOGETHERBasically there are to many problems with mihoyo with the account system . First Miholab has problems connecting the accounts from genshin mihoyo to mihoyo lab that should be the same this terrible system has made me a lose 300 primos from promo codes Sincerely Genshin user.Version: 1.6
✓ Unmoderated, community is bad nowFull of racist, homophobic people due to inadequate moderation. Posts that include leaks of your games even stay up for multiple days and even months, when just a while ago, HoYoLab used to immediately act on every report. Please get better moderation!.Version: 2.35
✓ Force feeding notificationsNo way to disable notifications completely even though there is option for it. Does not work at all.Version: 2.18.0
✓ Would be 5 stars if I could log inThe app stopped letting me log in, I enter my credentials and it just says “Analysing” for about 5 seconds then nothing. Just shows the login field. Click “login” again, same thing, again and again and again. I uninstalled and reinstalled the app, exact same thing. I clicked on “Contact App Support” on the App Store, which opens a web page whose only option is to log in via the HoYoLAB app… which I cannot do. I used to be able to log in for the first couple weeks I found the app, about a week or so ago it just stopped working..Version: 2.25.0
✓ Garbage app Burn In HeIIIt’s so bad like it ask me for my phone number and everything and it still didn’t let me in even tho I did everything it asked of me like what the heck do you want me to do so I can check my Genshin characters,in conclusion this is so bad don’t download this it’s so bad..Version: 2.41.0
✓ Strict rules for posting, they will permanently ban you for any mistakesI really loved this app and community, up until I was permanently muted for theorizing about a future patch in Genshin Impact. I had gotten warnings twice for copyright infringement for using popular meme templates to make Genshin inspired memes (apparently you have to credit the person who originally made the template which is impossible) You only get two warnings and then you are banned for life, which is extremely disappointing. I still use the app even tho I’ve been muted permanently to check in, and have asked a few times in the past year that I’ve been muted if there is any way to appeal the decision, and never received a response. There is no clear way to speak with Mods, and the rules are not applied consistently as I constantly see people share the memes I made I was given a warning for or people using similar templates. As a social media app they should have a better explanation of rules and appeal system for warnings and being muted, with mods you can actually speak too. My suggestion is if you download this app, don’t post anything because you never know what might be against their extremely unclear and unstated rules..Version: 2.31.0
✓ I cant go in itI tried to download it but it said open. I tapped open and nothing happend. I looked if i had the app and i dont!.Version: 2.16.0
✓ I wish I didn’t have to see the posts.Tl:dr I don’t like the community and I wish I could just have the ability to check in, see my stats and that’s it. I really only have this app for the check in and looking at my stats (days online, characters, etc) on my Hoyo games. There are a lot of bigoted and creepy people both posting and commenting, and I can’t block them all lol. Someone argued that a girl shouldn’t show off her body on the internet if she didn’t want people to harass her (said girl posted a picture with the bottom of her face and a regular t-shirt on). There are also a lot of people who hate and harrass people for redesigning characters as darker skinned or a bigger body when everyone in their right mind knows that Hoyo isn’t very visually diverse. It’s very tiring seeing a nice black cyno edit n knowing the people are throwing the word “racist” around in the comment section like a basketball. this app just does not have a nice community and it is kinda hoyo’s fault for being so close-minded in their designs when it comes to body shape and skin tone, as well as fostering a community that’s so used to ambiguous ages that every character (Genshin specifically because I don’t know about the other games) can be argued is legal in some way..Version: 2.41.0
✓ PLEASE READ..I think HoYoLAB is a very smart and convenient idea- but, I have been posting general content, like character designs, memes ( based on genshin impact) and for some reason, my account got muted. The reason I got muted was not clear, I was not able to comment on anything and it didn’t show how long I was muted for either. They need to show the proper information on my account being muted, not just showing me rules that I already know. A lot of other users have been muted for no reason and it’s very annoying. It’s a great app, with a good set up, giving you rewards, events and info on new game updates. Thank you for reading <3 ♡☻.Version: 2.36
✓ ….Ngl parts of the HoYoLAB community are unpleasant. Only time will tell how this app will change. Also seeing posts over is another subject is unpleasant😵💫 it’s like captain America civil war.Version: 2.16.0
✓ Interactive map missing functionsThe app is alright but you’re supposed to be able to make routes in the so called interactive map but it won’t let you plus if it were interactive then why not let it detect what oculi you’ve gotten or other stuff like regional stuff tldn needs heavy improvement.Version: 2.21.1
✓ Username changeI wanted to change my user name but couldn’t figure how to. It would be better if we could change our usernames without having to delete our account which also deletes our genshin account..Version: 2.0.0
✓ This is a dumpster fireI rejoined hoyolab to reconnect with friends and get guides on my characters for builds, But once I rejoined people were less then inviting. You scroll down not even 2 posts later there is a person making homophobic comments on a post of a person shipping someone characters, Another post a person had called out another user for mass take downs and flagging posts of people shipping characters together because “the user thinks being gay is wrong”. Another user was being called racist because they edited the character Wanderer to be black, Hoyolab isn’t a place to love hoyo games but a place more like Twitter/X where all you see is chaos and fire. Don’t even get me started on how peoples posts are lewd beyond belief but only the bare minimum is covered to not be flagged and removed, how peoples posts are being taken down if they are LGBT or The person is black or even if it’s nice fanart. It’s all being taken down like a child who is jealous, Who wants to be center of attention and always right..Version: 2.39.0
✓ Why?!In genshin impact i logged in using game centre but there isint one in hoyolab so unfair.Version: 2.37.1
✓ I NEVER WIN MY 50/50GIVE ME NILOU YOU MF 😭.Version: 2.21.1
✓ Unable to change genshin account to main on HoYoLABI whanted to change my account to my main but I couldn’t because it was connected to my alt genshin and well that did that all alone so it will be appreciated so I can change to my main… and because every time I try to change it I click on the uid thing it doesn’t whant me to write anything so please fix it.Version: 2.39.0
✓ Love it but network error???It’s amazing i’m so so happy that they finally launched the app and i think it’s a great app, but recently i’ve been getting “network error” every time i try to log in :( please fix and i’ll give 5 stars ✨.Version: 1.1
✓ Notifications are BuggedI got this for the daily login and turned off all the notifications however despite that it continues to give me notifications for events and updates. Even when I turn them on to READ the notification the new notif icon both in the app and outside of it remains. So I am just stuck with permanent notifications regardless of the setting and nothing I do makes them go away. Even uninstalled and reintsalled once, the notifications were still there! Would much prefer if the daily login was in the game itself like other reasonable games (FEH, LLSIF, etc)..Version: 2.28.0
✓ Cant log inI logged in with game center on my genshin impact account and cant remember the password and it doesnt give me the option to log into hoyolab with game center. So basically this app fricking sucks.Version: 2.41.0
✓ When will star rail card available?When will star rail card available?.Version: 2.34
✓ Game Centre access :(As someone who has logged into Genshin impact via Game Centre I actually don’t know my password and I hope in the future you can add a spot down the bottom where Facebook, apple and twitter (I think) are. Genshin impact has the Game Centre spot down there and I think it’s honestly unfair for people like me to go though all this trouble for logging into an app that supports another app that has this feature while the supporting app doesn’t I hope you fix this problem so again people like me who have logged in to Genshin with Game Centre can use this without going though the trouble and eventually failing to log in. Thank you for reading..Version: 2.9.1
✓ Horrible reporting/muting system.I was wrongly muted for 7 days because of “leaking information” even though and speculation I have done was about INGAME CONTENT. hoyoverse is continually a lazy company when it comes to things like this and they need to do a complete overhaul on the reporting/muting system and make it so that people are not wrongly banned from interacting with and posting about things they enjoy..Version: 2.38.0
✓ We need HD for ipad我们需要ipad高清版！ We need HD version for iPad！.Version: 2.26.0
✓ Support for ipad interfacesFigure out.Version: 2.43.1
✓ Nice app but hackers get in and steal stuff meant for players.It’s a nice app but hackers get in and steal stuff from the events and cause the events have limited prizes most of us never get anything from the events which is a shame. Also the events don’t notice my comments so I can’t compete the missions to get all the points shame how that doesn’t work ether that or posting boom and hi on comments have got me banned without a warning..Version: 2.43.1
✓ .Good app but the app itself runs on high graphics and you can't even change it though it's not on settings it's causing a phone to heat up quick.Version: 2.43.0
✓ Scam eventsWhat is with this hillichurls treasure trove event?? It is literally impossible to claim the prizes! Why frustrate your players like this?.Version: 2.23.0
✓ Bugs. like ALL the timeIt’s great when it works but half the time it won’t load upon open or i’ll try to participate in web events (genshin specifically) and the cinematic intros loop repeatedly to the point where i have to close the whole app and log in again. but never actually get to participate for the rewards. love getting my daily log in gift and news etc and no hate to the company or games etc it’s just the functions never seem to work quite right.Version: 2.1.0
✓ Came for the login bonuses. Left after it turned to an AI art disaster.The companion features for mihoyo games are nice to avoid having to open the games. The community posts were ok until they devolved to AI Art and character “redesigns.” Any creative talent is buried under AI junk, lewding, and treating characters as OCs. Some of these posts could be construed as the community wanting conversation, diversity and representation, but sooo many are just trashy “type 3 words make big booba pic and share” posts, and that’s not worth being on my phone..Version: 2.36
✓ UselessIt’s nice to get the community involved even with all the weird nerdy posts, but it’s a pointless app that really serves no purpose aside from daily checkin bonus. The app features events with limited entries and limited timed events/codes (24-48 hours before it expires). Only few can participate for prizes, which is generally frustrating among the community due to limited entries and the large player base. Redeeming event gifts are controlled by bots, it’s nearly impossible to attain LIMITED number of gifts that Hoyo admin try to give out from the limited event. Don’t waste your time, this app needs to be better given the large community. Hoyo needs to do a better job, stop being stingy not only with rates and prices, but with limited events and gifts. You’re wasting our time doing these events and getting nothing in return, because of limited amounts/entries available. By the time you see a gift/event/code appear they’re already gone..Version: 2.15.0
✓ The screen size is so small, it’s terribeThe screen is shaped like a screen of a phone and with the new tool (some calculator thing) you can’t even scroll properly because the screen is tiny. This app wouldve been perfect if it wasn’t for the stupid screen..Version: 2.2.0
✓ Star Rail Widget doesn’t show upOnly reason I wanted to download this app is because they added widgets for star rail. I download it and there aren’t any options at all anywhere for star rail widgets, only genshin a game I don’t even play. Don’t download this app they don’t even properly veg there app versions before release..Version: 2.37
✓ AwfulWhen i downloaded the app it stayed frozen on a page saying ‘enable push notifications’ with no other buttons and nothing to press and when i try and delete it it wont leave my phone..Version: 2.23.0
✓ It’s like 99% drama 😭I just wanna play the game...Version: 2.41.0
✓ Great knowledge and rewards but lack of risk features on reward systemGreat app! Fun and creative with ideas, a great help with builds and knowledge of the game itself. Reward system is great and kind of buggy at times or maybe it’s just me not clicking the correct earn-able feature for the rewards. It a be great if you added the risk of the treasure trove saying there’s a hole and you’d get nothing.. nowhere did I see a drop rate of the hilichurls treasure trove having a hole 🕳.. unbeknownst to me I did it cause it stated a reward would be giving regardless of less or greater depiction of the items which were stated..Version: 2.22.0
✓ Great app but features could be improvedThe app is great, i love that i can have an app that tracks my progress in the game i love. The interactive map for Genshin is great but it would be nice if it was improved further. It would be nice to see where on the map i haven’t explored, remaining locked chests and it would be lovely if the map removed anemocculi etc. that i have already collected. Right now the interactive map, which in my opinion would be the most useful tool in the app, only has features that can be gotten from other websites. I don’t play any of the other Mihoyo games and i can’t speak on the app features for them but i can tell this app is trying to be like the nintendo online application, which is great and would be amazing for Mihoyo games. I hope in the future they add these features and continue updating their app..Version: 1.1
✓ Worse Than TwitterToxic community with poor moderation. The widget should not require downloading this cringey Genshin-centric Twitter..Version: 2.29.0
✓ Previous versions were betterI’m really annoyed with this app! I liked when it was simple without too much content. I hate all messages which are not related to my game and I can’t get rid of them once and for good. The most annoying thing is that new menu, where is very hard to find what I’m looking for. Why did you destroyed something what was so good almost perfect? Especially that button to daily login it was so easy to find, now it’s a nightmare. Also too much rubbish unrelated, most of it is just spam. I want to play Genshin not wasting my time on social media and community. I don’t like all that socialising staff. I will be content if I really could choose for myself what I want to have in my app. I don’t want to see anything besides Genshin! I don’t need to see memes from Honkai’s games etc. So please stop spamming me with everything what you got - I’m not interested so please spare me that. It always spoils my mood and annoying me, that’s why I wrote this..Version: 2.15.0
✓ The worst appAfter 2 years play game none any mpass dam ya mihoyo dam.Version: 2.20.0
✓ AnniversaryGive us a real anniversary.Version: 1.4
✓ 。。为什么不兼容ipad如题。 看地图太费劲了。 手机屏幕小看不清 ipad上只能放大 还不能旋转.Version: 1.0.0
✓ In need of a fixLoading times are way too long and there are frequent connection issues. This happens on the official website as well, I thought the app would be different… guess not. Such a shame as the app has some decent functionality and a lot of features (makes checking in easier as well), but all of it is ruined by ridiculous waiting times..Version: 1.1
✓ IPad versionI need HoyoLab for iPad.Version: 2.2.0
✓ Well.Bad..Version: 2.30.0
✓ Pretty good. Big problem though.I think this is a very good app to bring all of the Hoyoverse fandoms together, (honkai, genshin, ToT, hsr, etc.) and it has a great layout so you can actually see what you want to see. It’s very friendly too. But the problem is bots. Hoyoverse, I genuinely stopped posting on here because I ALWAYS get bots on my post and I don’t want my viewers to fall for them. So I just stopped posting now bc I always have to delete them like a day later. This happens to so many people. Please get better securuity..Version: 2.25.0
✓ Doesn’t stay logged inDownloaded this for the widget but it constantly logs out and either doesn’t update or just shows the “please log in” screen… pretty useless. Nothing more annoying than doing the stupid “check you’re human” thing again and again.Version: 2.21.1
✓ IT TAKES YOUR PHOTO!The app literally takes a photo of you when you open it! When I was in a dark place and opened the app the screen would flash white to light up your face, it doesn’t do this if you are already in a lit up area! I tried this out multiple times..Version: 2.22.0
✓ PS4 Connection PleaseThis app is great… until you realise that you can’t connect to your account via ps4.Version: 1.5
✓ Doesn’t support iPadI’ve been trying to login but the app is giving me a network error because of that I can’t even look at the posts that are made on the app.Version: 1.0.0
✓ Never lets me save my nicknameI don’t know if it’s because i’m on mobile but evenrytime i sign in and choose my nickname, it never saves. the same thing happens to me on their website.Version: 1.1
✓ Please helpI had downloaded the hoyolab app for genshin impacts map on my Ipad but the second i log in it says 'need 14.0 version' but my version is 2.0 higher and it still wont work. its not a problem on my phone but just the Ipad..Version: 2.26.0
✓ I Really Don’t Recommend This.This app is definitely not very fun to hang around. I usually just use it for log in rewards for Genshin. however, anytime I decided to scroll through posts, look at comments, I often find some unpleasant things. lots of the character posts I see are s**ualized (mostly the female characters like Yelan I’ve seen most of), and it’s uncomfortable to see. more than half of the actual friendly posts there’s always someone there to be toxic and unforgiving, and sometimes it’s nearly all of the comments which is really disappointing. also, with a lot of the tier lists you’ll find that if someone doesn’t agree with it, they won’t just be nice and respect it but will literally be rude and disrespectful just because they feel a different way. in conclusion, a lot of the users here you’ll find to be unpleasant. I do know some good people there, there’s that I suppose, but still. my god. if you DO decide to get this app despite hearing of this in multiple of these ratings, beware..Version: 2.40.0
✓ Way too many buttonsThis app is overloaded with too many options. And now daily checkin fails to work. This app does not work.Version: 2.30.0
✓ I’m confusedI have no idea how this app is but it’s probably amazing! I just have one issue. I’ve registered into the acc I have for star rail right? Well I tried to. When I try to register into the account it said it was already in use. I was confused because I never used this app before in my life and this is my first time. So I tried to reset my password and log in but it still didn’t work! I tried everything and I mean EVRYTHING!! And it still says it’s in use. Am I doing something wrong? The email I used is completely different from the email I used for the App Store. I don’t get it can you please try to tell me what I am doing wrong? I never shared that email with anyone ever! Nor the password. Can you please help me out?.Version: 2.30.1
✓ Overall not helpfulI mainly gave it one star in hopes that it would get attention from people actually in charge of the app, it’s helpful for the most part (genshin player) but to be honest I wanted to be able to cross reference how different weapons and peoples affected each other, like what different weapons do to a character damage while being affected buy the other team members talents (ex: when in Bennetts circle using the your animo burst when you have sucrose on your team your damage will be:#####) obviously not said like that but you can do a full team weapon and artifact damage Calculator.Version: 2.21.1
✓ Very buggyHalf the time I get a “network error” that won’t load any pages, but now there’s a massive bug with the best feature: tracking Resin. Battle Chronicler asks if I want to enable real time notes (I did this weeks ago successfully), but clicking the “Enable” button does nothing now. Clicking the “Don’t Enable” button ironically works… Tried changing settings manually, clearing cache, deleting/reinstalling the app, and restarting my iPhone: nothing works. Best feature in this app and it’s blocked behind a bug..Version: 1.6
✓ Always errorsHalf the time it never loads and gives errors. Its good when it works.Version: 2.21.1
✓ Images fail to loadAlright app but barely any of the images ever load. my internet is bad but I can use other social media pretty fine. no matter how long i wait the images never load in. makes for a pretty dull experience.Version: 2.42.0
✓ 區別對待國際服和國服玩家，建議不想好好辦活動乾脆就別辦。14號開始的活動，19號還有連播5天的能領，20號7天的就沒了……是穿越了還是數量給得太不合理？甚至從第一天就開始播的小夥伴也有拿不到的。 限量不是藉口，不想好好辦國際服的活動乾脆別做了。對比一下b站的同類活動，同樣是限量，佛系發視頻也都能領到兌換碼，雖然國際服換不到…….Version: 2.41.0
✓ Great App. But don't download itThe app itself is amazing I've had no problems with it. I love the idea, I mean all your gonna see is fan art, guides, occasional memes, maybe some fanfics right? It's age is set for younger people so the people on this app will be respectful of the children, right? No. All I see is 'Repost if your account is a safe place for the straight and the gay' Coming out posts, face reveals, 'Day 100 of posting nothing related to hoyolab' the only posts I see that are related to the hoyo game are overly sexualized ai art. Hoyoverse, please for the love of god take action. I want to give this five stars so badly but because of this community using it as twitter (I think some of the people on it actually don't play your games anyways) I can't give it more then 1 star..Version: 2.35
✓ Frankenstein App. Logs out constantly. Uninteresting.I rarely uninstall an app after giving it this much attention and trial and error. This app has clearly been put together and pasted on top of over and over and over and has no sense of purpose or self. After hours of correcting my logins getting it linked to the correct account on my iPhone (there were 3 accounts for Star Rail), I finally got to check in once or twice for the daily login, which was not useful anyway. Coming back a week later I had already been logged out and it couldn’t find me. Also, anytime you want to update any information you have to do a login and security check which is tiny on the phone and shockingly bad unreadable on something like the ROG Ally. I literally am giving up because it’s not worth the effort. I’ll miss out on an interesting contents and meaningless rewards. I’m OK with it..Version: 2.35
✓ Only works a quarter of the time!Love the idea of this app, but the execution is terrible. Great concept of having the map and the daily check in stuff, and love seeing fan art and being able to submit to photo competitions all from one app instead of using the website. However, every time I use the app, it will be working fine for a moment and connected to strong internet and it will suddenly stop loading things and give a network error sign on every page. I’ve tried reloading and restarting but it just doesn’t work. it’s absolutely not my internet or my phone, I’ve tested it multiple times when the problem arises. So annoying to only be able to use for a minute before it becomes completely useless. Hoping the next update fixes the issue!.Version: 1.3.1
✓ Hostile EnvironmentI’m a huge Genshin fan and I downloaded this app to make it easier to collect daily check in rewards/do web events and maybe check out some cool fan content too. However, the moment you scroll even a bit, you are immediately bombarded with racist/homophobic content. It’s truly vile. It’s clear to see, too, that most of this is being posted by very young children who have very little understanding about or respect for other people or the world around them. This is definitely one of the darker corners of the Hoyo fandom. Don’t download if you want to preserve your sanity..Version: 2.41.0
✓ No iPad scalingOne of the most requested suggestions and yet it’s being ignored instead more bloat gets implemented into the app. Feels almost like AliExpress app. Lots of popup when opening the app, mini pop ups around the edge while browsing the app. All of these yet still no iPad scaling..Version: 2.19.1
✓ Scam app if you’re looking for primosThis app is a scam. They have these events that pit you against bots and thousands of other people to win primos. But the amount is so limited that all the prizes are all redeemed before you even get a chance to click on anything. With many complaints from players this company still do not listen to their audience. They again and again host the same event with a different skin. It’s a waste of people’s time and energy. Not only that, their other events have such terrible rates or primos that you are essentially doing free advertising for this multibillion dollar company. Write articles and guides and have a CHANCE to win primos. Post comments about why you like this game, and you’ll be lucky to win any primos. Chances and RNG upon RNG for this accompany app. DO NOT get suckered in and do not download.Version: 2.23.0
✓ The online and web interaction isn’t very goodThere are times where they have web events on this app exclusive to the app but oftentimes these are dependent on your connection speed on the internet which means bad internet bad experience. I’m often ignoring these events because of how laggy they are or how unresponsive they become which is unfortunate because these events give you in-game rewards but it only rewards those who use bots to fill the event to obtain more primos or those who pay more for significantly faster internet. My internet is OK, I stay under 100ms ping but I’m still not able to see les sly interact with web events such as the Hoyo Quiz..Version: 2.18.0
✓ TerribleYes, this app will get you in-game items-it will also send notifications at all hours of the day and night. Very little else to it aside from a kind of Facebook thing that doesn’t really work..Version: 2.37
✓ Room for improvementThe only reason why I am not rating it five stars is because of the interactive map and the overall moderation of posts. I don’t like that I can set a custom pin and view routes on my tablet, but I can’t make routes unless I am on a PC. I have a PC, but going back and forth is very inconvenient. What about the other users who don’t even own a PC? I know they are probably annoyed about it too. As for the moderation, it is saddening looking at so many racist and homophobic/transphobic users be able to post so freely without any repercussions. The new report feature is nice, but it doesn’t do anything. Those posts are still up and the users are still able to have an account on HoYoLAB. Not only that, they get tons of engagement on those harmful posts and I know most of the users of the app are under 18. That is beyond harmful for their mental and self-esteem. Please enforce your own rules. You can’t say this and that aren’t allowed, but still let them get away with those very things..Version: 2.40.1
✓ IPad versionPlease make an iPad version for this app..Version: 2.29.0
✓ Stuffed full of AI and sexual contentIt’s useful for login rewards and online events but the rest of it is poorly moderated. Scrolling through the feed, looking at your homepage, going to a game tab, getting your login reward the app always tries showing you it’s popular content. The problem with this is that a bunch of the popular content is AI art and/or gratuitously sexualized art of characters from the games. When looking at the comments section on posts, a lot of people are oddly rude and combative. It really makes for a bad community..Version: 2.40.1
✓ No useJust downloaded, everything says request error, please try again later. Can’t even log in.Version: 2.37.1
✓ IPad & WidgetGood app even though bots take advantage of events. However, the widget for Honkai Star Rail has stopped working and just displays a black screen. iPad support would be greatly appreciated too..Version: 2.42.0
✓ Terrible appI made an account on hoyolab and entered what games I play and when I tryed getting my star rail and genshin log ins it said something about it not being found? And I can’t enter my log ins anywhere so I don’t know what they expect me to do.Version: 2.38.0
✓ Link AccountI was trying to link my account and it wouldn’t let me put my email, saying email already exists.. Yeah because that’s MY email?? And secondly the verification code does NOT expire in 30 minutes, that’s a big fat lie. It expires faster than that. Please, do you think you could do something? My account id is 256937372, just fyi..Version: 2.36
✓ No tablet friendlyA large percentage of your player base in on tablet. In 2022 is unacceptable to develop apps which are not responsive across screens - even more so for a company which main focus is to look towards the future. How can we trust you to lead the way if you are not even up to par with the present?.Version: 2.12.0
✓ Great but lackingI really only made an account for daily check in rewards and the interactive map for Genshin but 1) notifications don’t work 2) I can’t enable the floating map on my phone so I have to either switch back and forth between apps or look at my old phone 3) the network rarely connects. So many times I’ve opened the app only to have network error despite having full internet and data. Sometimes I’ll be scroll and click on a post but boom “network error”.Version: 1.4
✓ True Tablet CompatibilityThe game is awesome but this app desperately needs a tablet version of this app so everything isn’t squished into a 1/3 of the screen. I play this game on PS5 so there’s no other way for me to use the interactive map except for through this app but it’s abysmal with how small it is. Either give us console peeps away to use our interactive map in game or fix this app to fit a 10in tablet screen. You guys make way too much money for their to be an excuse to not fix the screen size for those of us who like to browse HoYoLAB on tablet 😕.Version: 2.26.0
✓ Full of ads for other HoYoLAB gamesI just want to do my daily check-in. Why do I have to watch an unskippable 3s ad before doing so?.Version: 2.15.0
✓ Widget stopped workingThe widgets have stopped working on my iOS phone (which is up to date). Randomly they turned black and then white. I’ve tried removing and re-adding them and it does nothing. Not sure why. I’m missing having Kazuha’s cute face on my screen Also it’s hard to find official fanart event pages in the app, which is annoying. Most of the official event pages are hard to find. I shouldn’t have to use a third party search engine to find the official fanart contest details.Version: 2.39.0
✓ Logging InI’m trying to log into my Genshin Impact account but whenever it loads to log me in it says “Network error. Please try again later.” Please fix it I want to log in to see all of my stats, updates and more..Version: 1.1
✓ Not worth the login reward.CONS: - The community is boring and annoying. If it’s not people using the same 3 meme formats to talk about their gacha pulls, it’s people calling popular characters bad just because they’re popular, or someone complaining about how a character’s design is "too sexual." - The login rewards might as well be nothing. The login rewards barely even justify the time it takes to open the app. - The app runs incredibly poorly and navigating it is unnecessarily confusing. PROS: - The only upside is that you can track your Genshin and Starrail stats, but most people already play these games on their phones so it feels unnecessary. SUMMARY: Just make an Instagram account instead. As much as I love Genshin Impact and Honkai Starrail, nobody asked for a social media app where those are the only things you can talk about. Overall HoYoLAB is a hard to navigate app with a community that reposts the same 3 memes (only like 1 of which is actually funny) over and over. Don’t waste your time with this app in its current state..Version: 2.39.0
✓ What a jokeThey released a widget that finally tracked resin but it didn't work at all day 1. Now it's gone again. Billion dollar company can't even write a simple app. World's laughing stock..Version: 2.21.1
✓ DEVELOPERS PLEASE READ!Please make the recent update accessible for older iPhones because whenever I try to update it, it requires iOS 13 or you could not force people to update it so people can actually enjoy your app rather than delete it..Version: 2.22.0
🙂 HoYoLAB Positive Reviews
HoYoLAB works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HoYoLAB.
⛔ HoYoLAB Problems
