Vacasa Homeowner Negative Reviews

Vacasa Homeowner App Complaints & User Negative Comments 2024

Vacasa Homeowner app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vacasa Homeowner? Can you share your negative thoughts about vacasa homeowner?

Vacasa Homeowner for Negative User Reviews

✓ App needs home maintenance feedback loopApp needs ability to upload images of the home maintenance issues. Notes from maintenance team on resolution prices and final state. Images of the resolution..Concerned Homeowner 123Version: 1.10.1

✓ LiesI was told cleaning rate would go up a little. Cleaning fee went from 50 to 185. Lie I was told by onboarding person ( Carrie) that I could keep my 150 good reviews from air bnb Not True. Lied to again. I was told I could be onboard in less than two weeks. It was 5 weeks. Lied to again. I was not informed about initial onboarding cleaning fee. Originally 475. I’m still waiting for the 250 refund to my account on that outrageous fee. House was pretty clean just before housekeeping. It was a two hour clean. Corporate estimated that I would make 35 k a year. I’m on track to make 3.5 k a year. One tenth of projected revenue. I was grossing 25 k. I have lost over 5 k compared to last year same time period. I asked what owner cleaning fee was for over a month before I was informed it was 135. It was 50 before. And my cleaner did an even better job than their cleaners did. (. Cleaning was except able except it was triple the previous cost) Any of these factors would have been a deal breaker if Carrie had told me the truth. It is hard to believe that anyone could be that misinformed even on there first day on the job. I can safely assume that she lied on purpose. ( Cameron has told me no lies). I was deceived and I want out of this contract immediately. Please respond.Firefighter 58Version: 1.7.1

✓ Terrible customer service.The owner management team is unresponsive and does not follow through with their commitments. I have been trying to get resolution on a billing error and an insurance claim for 8 months. I have dealt directly with the regional director for the Northeast. He made commitments in writing but has not followed through. After giving me all of his contact information and He doesn’t respond to messages, emails or texts. Not sure how he still has a job..AHARV1776Version: 1.0.7

✓ Notifications don’t workAll of a sudden we are not getting any notifications or emails. We have no idea when people book..KdronVersion: 1.2.0

✓ Not mobile FriendlyYour app is not mobile friendly, when I open the app on my iPad what you see is a 1/4th of the screen, in the center.Not a friendly appVersion: 1.21.3

✓ App is just the websiteVacasa has added zero additional features or functionality with this app. Owners like me have been begging for calendar integration, simpler expense statements (instead of having to “switch accounts”), online payments, and app/web-based support. What we get is a duplicate of the existing owner portal website … and a lot of fanfare from a company about to go public. It’s not a lot to ask a company of this size to make an app half as functional as, say, Airbnb’s app..RoxyPhillipsVersion: 1.0.0

✓ This company is trashI decided to try Vacassa to simplify my vacation rental and go hands off on managing it myself. Huge mistake. On my own I was making anywhere from $3k-$7k a month. I haven’t made a single cent with vacasa. Now that they have allowed my 3rd scheduled guest with Vacassa to cancel after the stay begun with $0 financial compensation, my house had been unavailable for myself or anyone to use the last month in a half as these vacasa booking that turn out to be nothing. Not sure what king of scam they have going but beware..Najay343Version: 1.15.0

✓ No as good as Turnkey appWish Vacasa had not bought Turnkey. No place to say I want to use my own housekeeper after owner stay. No place for putting problems or issues. No place to see when housekeeping went. No housekeeping photos. Terrible..Brenda(never Trumper)Version: 1.3.0

✓ Less than helpfulI was with Turnkey when the were bought out by Vacasa. This app doesn’t recognize the iPad and that makes it pretty much worthless to me. Not to mention that Turnkey had everything visible in a single sign on including gross revenue and easy to navigate screens. So far Vacasa is not overwhelming me with the “improved” homeowner service and this app is a great reason to start looking for other property managers. If they are all going to work about same, charge the same, at least I can find one with an app that is worthwhile..Mr_Magoo_5Version: 1.0.7

✓ Still missing major features from TurnKey’s appI was a TurnKey customer and when Vacasa bought TurnKey and transitioned to this app we lost key functionality. Vacasa has slowly added a few things like inspection reports and support cases. There is still a lot missing - can’t add comments to open cases or add an attachment. This is a huge pain. I have to email support about an existing case which defeats the purpose of have a issues manager when I have to return to email anyway. - support cases lose white space after being submitted. When I write a case I use paragraphs and lists to be clear. The case text becomes one long sentence which is hard to read. - no cleaning or inspection photos. Cleaning photos were available for a short time and the implementation was poor. It was very slow to scroll through photos. That feature seems to have disappeared. Photo scrolling should have been implemented with asynchronous loading to provide a quick and smooth viewing experience. - visually mark the current day in the calendar view. The current app fades the colored bars for past reservations. The current day is not clear when there are reservation gaps. I also frequently see a bug where the faded bars are wrong . A dot or circle on the current day would be great..Tytech VVersion: 1.24.0

✓ Let owners change rates at willWe need the ability to change rates instantly. Not being able to do so prevents us from maximizing rates in busy/low inventory times and hinders our ability to manage yield. Waiting 2-3 biz days is egregious. We own the property and must have full autonomy on these matters..RangerDanger21Version: 1.23.0

✓ User friendly response timeSure would be nice not to have to be on top of financials . You charge for things that should be covered by insurance . I have had to catch everyone and fight to get money owed to us. Making another phone call today . This has been since day one ..The MarcellaVersion: 1.21.3

Vacasa Homeowner works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vacasa Homeowner.