- 72.8LEGITIMACY SCORE
- 83.3SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Fanatics Sportsbook & Casino App Complaints & User Negative Comments 2024
Fanatics Sportsbook & Casino app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fanatics Sportsbook & Casino? Can you share your negative thoughts about fanatics sportsbook & casino?
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Fanatics Sportsbook & Casino for Negative User Reviews
✓ Not Great at AllWell over a week ago I created an account. It then asked me to verify my account. This is where the issues began. It didn’t accept the information I entered then told me to contact customer support. So I did, it took three days to get a response and what info/picture I needed to get verified. Replied back to that email the same day… come tomorrow it will be a week since I sent the info without hearing back. This whole issue will cause me to miss out on the jersey promotion (the only reason I considered using the service). None of my other friends or people I know that are using this app had to submit extra pictures or crap to be verified and were simply verified just by the basic 5-step info they input..Version: 2.1.4
✓ Promotion Bait - STEER CLEARThey bait you in with a promotion (Ex. Bet $5 Get $200) but when you make your account, an alternative one is applied which provides no value unless you deposit and bet a considerable amount more. After arguing with customer service, who first said the promotion was expired (which it wasn’t, and is still active on their website), then awarded me the bonus, and before I could use them, took them away saying I was ineligible because I was enrolled on the alternative promotion. No other sportsbook I’ve used has had this kind of issues with registration bonuses. Steer clear from this company it’s not worth wasting your time..Version: 3.2.3
✓ Missing PointsBetI’ve been actively using the PointsBet app for over year. I liked the PointsBetting option for beta. Fanatics acquired PointsBet and all accounts were migrated to Fanatics. I don’t see the option for pointsbetting on this platform, which is disappointing. I preferred the PointsBet app to the Fanatics app. This app is very eComm in its layout, navigation, and data structure. In my opinion, it’s too data dense and ‘busy’ causing cognitive overload. If there is a PointsBet option, I can’t find it. I’ll probably cash out and close my account since the type of bet I like to make isn’t an option in this platform..Version: 2.7.1
✓ Worst customer serviceI have been trying to get ahold of someone in customer service for months now with no resolution. After I signed up I entered my information such as my birthday, social security number, and address to verify my identity when it told me someone else has used my information already to set up an account. As you can imagine, this was pretty alarming and after entering multiple tickets (which was the only option since every time I went to check on my original ticket no customer service representatives were available and it set up a new ticket) no one seems to care. Better off using a different sportsbook in my opinion..Version: 2.6.0
✓ AVOID: Shady workI am not new to online betting. I have the mainstream apps. I got an email from them specifically stating, if I am a new customer and bet $50 I get $250 in bonus bets. I clicked the offer in my email signed up for an account. I was brand new never had an account. I waited four days and didn’t receive my bonus bet. I contacted their support and I was met with “I’m sorry it didn’t work, but we have other promotions that you can take advantage in the future”. I shared the email I received and the day I signed up stating this is the reason why I signed up and I followed everything. Even with evidence they wouldn’t work with me. So, I told them to close my account and wipe my data from servers. I was met again with are you sure? We have other promotions. I already wasted 50 on not getting what they promised. They didn’t do anything to rectify the situation. I would have been happy if they gave me even $50 in bonus bets. I would go to other online betting apps that are more reliable..Version: 2.9.0
✓ GarbageThis app is pure garbage and the support is horrible. I signed up, got all my bonus bets and everything, whole time I had a PointsBet account before and I actually used it. Still received my bonus bets on fanatics for signing up and registering. Also had 50$ in bonus bets on PointsBet and never received those on the new app. Now I refer someone, they had a PointsBet account that was literally never used or deposited into, and they’re saying I can’t refer them because they had an account with PointsBet and neither of us are gonna receive anything for any promo at all. The customer support replies one time and then resolves the case as if they solved anything. These people do not care about you at all and will not help. STAY AWAY FROM FANATICS.Version: 2.8.1
✓ Glitchy and Doesn’t WorkDownloaded this app about a week ago, and have been trying every day since to place a bet, yet I am not able to. Since downloading, I keep getting the same “Unable To Verify Location” message even though my location services are on, and the blue arrow pops up in the top left corner when I open the app (only pops up when location is being used). I tried the customer support chat, tried calling, tried emailing. Nothing. But the app gladly let me deposit funds and set up an account with all of my data! Don’t waste your time or effort, much better sports betting apps and support elsewhere..Version: 2.1.3
✓ SCAM! DO NOT USE!This site is 100% a scam. I do not recommend using this app in any way, shape, or form. They will advertise a promo, to give you free bets, however, after you have lost all your money to them, they will limit your account, so you can never use those free bets. They lie 100% about the free bets they will give you. Stay FAR away from this site. They also have horrendous customer support. There is no phone number to call, only live chat and email. The live chat are low level reps who do not know any answers to your questions. As for email, they just don’t ever reply. They give vague auto-generated responses that do not address your issues..Version: 3.2.3
✓ Liked the app until my account was lockedWas really enjoying the app until I accidentally deposited funds instead of withdrawing.. when I went to withdraw funds from my account, it was denied and my account was locked. I received an email from support and replied to it. The email stated it could take up to 24 hours for a response but there still hasn’t been any response. So at this point I can’t access my account at all and the customer support seems to be very poor. It seems others are having similar problems with support. I’d like to continue using this platform but I can’t get an answer or talk to anyone about it..Version: 2.7.0
✓ App needs to be optimizedApp is like most other sportbooks. Let’s you bet. Unfortunately, does not let you pick players outside of maybe the top 3 on each team for each stat category. This really limits your parlays. To add on to this issue, if you leave the app for any reason while building your parlay, when you come back a bunch of extra selections get added to your parlay. Makes it really annoying having to scroll through 20 picks and removing the ones that you didn’t select initially. 3 stars. Buggy, limited, needs to be optimized..Version: 2.7.0
✓ Laggy, but decentThis is a pretty good Sportsbook. The main issue is loading anything. They are always behind compared to any of the other other top books. They offer almost everything you need, but the app has a lot of loading issues. They also randomly withdrew my entire account, said I did it it, and then took a month to figure it out. I like it because I have money in it, but would recommend at least 4-5 others before Fanatics. One good thing is that they are almost always offering free bonus bets daily. $2-$3 usually. There are many reasons I still use this Sportsbook, there are probably more read why i don’t care if I continue.Version: 2.8.1
✓ Watch out for the fine print when you refer a friendI wanted my friends to get the 10 days of bonus bets promotion so I sent them my link for them to sign up. We each got fifty bucks for signing up. Great. My friends went to use the 10 days of free bets only to find out that they had “used a promotion “ already Basically the fine print says that they can only use 1 promotion. So by sending them my link I screwed them out of up to 1000 dollars in free bets. I opened a case with support but there was nothing they could do. My friends will open cases as well. I find it very sneaky and disingenuous for a new book (I’m in ohio) to trick people like that. I would have never sent them my link if I had known that. I really liked this app and book but am likely to just not bother with it any more unless they can somehow fix this. Sincerely. Three lost customers.Version: 2.3.0
✓ Fun when it works…which is rarelyThe app itself is great, the UI is nice, the bonus bets are fun and earning fan cash is great. But there are too many problems that overshadow the good. Player location services is very spotty even when you’re in the same place, customer service is almost nonexistent, and good luck placing and NFL bet on a Sunday, because the app is constantly down. I’ve had to reach out to support on almost every single “risk free bet” because they just didn’t pay me and hoped I didn’t notice. I’m currently waiting for the app to come back up so I can cash my balance out and take it elsewhere, we’ll see how long that takes. It would be a great app if it worked, but I’d warn everyone to just save themselves the headache and go to fanduel or ESPN or anywhere else..Version: 2.7.0
✓ I would LIKE to bet but CANNOTI cannot actually place a bet in this app!!!I am trying to place a parlay and I cannot even navigate from point props to rebounds or any other stat line. The second I touch the top nav bar to scroll to my desired stat to bet on the bar freezes and when attempting to scroll it only will select the popular game bets like spread moneyline and point total. I tried closing the app, uninstalling and reinstalling and even hard resetting my phone. Only placed one other bet on this app and it was moneyline so I guess that’s all this app is good for. Again I’d really like to place a bet but this app is so buggy it will not allow you to do so.Version: 3.1.0
✓ AGAIN HAVING ISSUES!!!! Don’t use this APP.I had issues registering my account and it took 5 days to fix it… not the end of the world..HOWEVER! I referred a friend almost a week ago and he followed all of the requirements to qualify for a referral bonus… I have tried MULTIPLE times to get this resolved but either of us have yet to receive our bonus money. I was told by the first rep that they saw the referral and I was good to go but it would take 72 hours. Since then I’ve reached out to at least 4 different reps and I get a different answer each time. I EVEN SENT SCREEN SHOTS OF ALL OF THIS. Which is proof, and they still are giving us both the run around. DO NOT USE THIS APP!!!! I wish I would never given them my info. IT HONESTLY FEELS LIKE A SCAM..Version: 2.1.4
✓ Worst betting experience of my lifeIf you do halfway decent they will limit you to single digit/penny bets within a week. They also don’t tell you this so when you go to bet and can’t place a wager, you pretty much are left with no other option than to close the account and withdraw your money. This is where Fanatics gets petty. They’ll lock the account and hold the money under suspicion on fraud. It will then take over a dozen contacts to customer support over the course of a week to get anyone on the accounts or CS side to do their job and when you repeatedly ask for a supervisor or manager they will shrug you off. It’s probably the single most frustrating experience I’ve had on ANY gambling app. Also when you’re closing the account and try to use your leftover fan cash (which has to be wagered as a unit and can’t be broken up) the limit still applies so you can’t even bet with it. I would steer clear of them and stick with the big names like FD and DK..Version: 2.9.0
✓ Limited in 3 DaysSo I signed up for Fanatics during the 10 X $100 bonus bet promo. I placed a few bets on the platform over the next few days to the total of roughly $1000 total in wagers. During this time I was down about $100 which is fine, you win some you lose some. But apparently this gets the trading team to limit your bet sizing for future bets down to $10 a bet. I reached out to customer support via chat (which also disconnects if you want to use your phone for any other purpose while waiting I learned) and they explained that the trading team limited me, didn’t or I should say couldn’t explain why. The kicker is that all of the $100 bonus bets I got are now useless because of course I can only bet $10 max. So yeah, feels like I got scammed from the promo and it feels like Fanatics just doesn’t want me as a customer. I’ve had the same bet sizing of around $100 as my standard bet size over on DK, FD, BetMGM, ESPNBet, and Caesars for years without any issues so I’d just recommend going over there for now cause they don’t just limit you on day 3 for placing bets on their platform and I can confirm their promos are honestly redeemable..Version: 3.2.2
✓ Cannot Access AccountFanatics sportsbook opened in Connecticut yesterday. I was able to deposit and make wagers. At 11 pm- I was no longer able to access my account. I contacted Fanatics. They said it was a soft launch of the app and I would be able to access my account the next day. Today I try to log on and once again cannot access my account. I contacted Fanatics again and they said I would not be able to access my account for another week. They never gave any forewarning about this. I cannot access my funds and will lose out on the first time user promotion. Awful way to launch a sports betting app..Version: 2.8.0
✓ Not even worth itI made an account with them less than a week ago when it went live in Pennsylvania. I won a bet on the Sportsbook and they were quick to suspend my account less than an hour of me withdrawing my winnings “For my protection” because I didn’t verify my address and had to verify my card number which I used to deposit my funds. Then the customer support rep said that it’ll take 48-72 hrs for them to review my account to lift the suspension…I’m on day 4 and my account is still suspended and they’re withholding my winnings for whatever reason…Just stick to FanDuel or DraftKings and don’t waste your time with this app…Thank me later.Version: 3.1.0
✓ Terrible betting appFirst off the login in system is trash. Consistently locks you out of your account with the correct password. Forces you to change it then says its not right again a few logins later. Then the “email” you get to reset your password literally comes whenever it wants. The location services are constantly acting up and it can be hours before you can bet. No other app has ever had these issues. Lastly the referral program doesn’t even credit correctly. I had 3 ppl I referred (for bonus NOT because the app is good) and they've all received their bonuses and nothing has happened on my end. They also barely had any decent sports options when they launched. Why launch if your options are so limited. Terrible app. Save yourself the trouble and stick to the main apps..Version: 2.1.3
✓ Needs 3 Improvements#1 (minimal): Better ‘Home Page’ organization -Ultimately should be done by sport popularity and event start. I don’t need the silly graphics, more events/lines visible #2 (very beneficial): More Boosted Odds -I prefer the ones that boost to around +125 to +375, but still take some of the crazy ones like +750. Just need more in general (especially football) #3 (URGENT A$AP): Ability to Wager more from ‘Open Bets’ -Click on an open bet and add more money before the event starts, from the ‘Open Bets’ screen. If the line is the same just ask how much additional. If the line has changed give 3 options: A- Cancel additional wager. B- wager selected amount at new odds. C- wager amount that would equal the winnings from original odds, but with new odds. (Ex: You place $10 on Jets ML +200 on Friday. On Sunday you decide to add $10 more. You go to your ‘Open Bets’, select ‘Jets ML’, select ‘wager more’, add $10, prompt appears “warning the line has changed since initial wager from +200 to +100 odds: A- Cancel additional wager, B- wager $10 to win $10, C- wager $20 to win $20. Make these happen (especially #3 & 2) and I’ll delete all my other sports books!!!!!.Version: 2.2.1
✓ Okay, play at own riskThe app is ok. The pictures, layouts, the UI is beautiful. However, the app glitches like crazy. Like others, several location issues despite having it turned on. The bet slip which houses your open and settled bets has suddenly removed all of my bets despite taking my money for them. Now with several bets out today for games I can’t manage them. Good luck reaching customer support — sometimes the chat system works. Other times it’s only by email. Probably because they know everyone wants to chat them about the all messing up. Play at own risk. When they get this stuff together, it will be a great experience..Version: 2.1.4
✓ Promotion bait and switchFirst thing that should have warned me was the problem verifying my identity and the fact I had to keep rebooting the app when trying to work with customer support. I had to chat with two different agents because the first chat just dropped and closed in the middle of the conversation. Then I checked my account for the promotion and it said something completely different than what I clicked to signup. So I contacted support again showed them the screenshots I took of the promotion and was advised they could not change it. They bait and switched the promotion. There are other gambling sites that are more “honest” than this one. Do not waste your time or money on scammers..Version: 3.2.1
✓ DO NOT DOWNLOAD IT IS A SCAMWhere do I even begin with how scammy this is . They offer you a referral program , where if you bet at least $10 you & your referrer both receive $100 in fan cash which is their own magic currency . Sounds good ... here's the kicker , you never receive the promotional money , it's been 87 hours & not only have I not received the promotional funds , but I have yet to hear back from costumer service on why that is. No response . They also do not let you cash out they make it complicated . Horrible experience & if it isn't a scam ... you could have fooled me . The rest of the "good reviews" are paid for and are bots . Horrible company , horrible experience..Version: 2.1.4
✓ Misleading promo and terrible customer serviceI got an email for bet $20, get $200 and signed up the same day. After I signed up I was automatically opted in for another promo that required me to place 10 bets for 10 days. This was a promo I was not interested in nor was it the reason I signed up. I contacted customer support thinking they could easily fix that but they would not. I asked for a phone number so I could talk to someone about it and was told they didn’t have one. I asked to close my account and return my deposit to me so I could use it in another app. They closed my account but the money would have to be mailed to me in 7-10 business day. I initially placed a $20 bet for the promotion that I signed up for. I should have won after my account was closed but based on what customer support said I would only be refunded my current account balance at that time, $80. Would not recommend..Version: 3.1.0
✓ Lying Chat AssociateWrote into the chat asking about the deposit bonus. I had asked how to opt in. Disassociate told me to deposit and make a wager of $10 and within 72 hours. I will get my bonus bet then days two through five I had to opt in, and make $10 wages every day to get $40 bonus bets equaling 200 over five days, I had been on the chat for about 30 minutes they sent me multiple instructions in terms. She told me several times that I was eligible . the following day I noticed there was no bonus so I went into the chat again and this associate told me my account was not eligible there was nothing they could do and that was it. I had told associates several times that I was told yesterday that my account was eligible to make the deposit and Bet and I would get the bonuses. This associate did not even acknowledge that they lied to me, kept telling me that I was in eligible. Terrible customer service, lack of empathy and flat out lying. I will never ever use this sports book again..Version: 2.7.1
✓ Faulty app and bad customer serviceThis would be a 1 star except for the fact that I do like earning fancash. The site has technical difficulties pretty regularly, the parlay options are subpar compared to other books and not a lot of promo boosts offered in the few weeks I’ve been here. Customer service is even worse though. They have no phone number to contact anybody, emailing with support takes multiple days to return back. To tie this all back to the bad promotions they offer, I followed the steps of one of the promos only to be told I didn’t qualify. No reasoning behind why and of course several days and multiple emails later. Probably just recommend losing your money with another book..Version: 2.1.4
✓ Pointsbet was so much betterI have tried several Sportsbook apps and had been a long time Pointsbet user. They offered unique options that others didn’t. Since Fanatics took over all the Pointsbet accounts, I would suggest using another Sportsbook app. I’m a big parlay player and once you hit a few games, Fanatics cash out option never appears. Even when other games haven’t started. At the very minimal with all the other apps available, there’s many you can use that don’t close the cash out option. That’s just 1 issue, a big one imho, but there’s plenty more… I’m a pretty big spender/winner/loser :) I recently created an account with ESPN Sportsbook and so far it’s way better than Fanatics. I’ve transferred all my winnings out and as soon as I spend my saved Free Bets, this account will be closed..Version: 2.8.0
✓ Nice New SportsbookI really like the Fanatics Sportsbooks and the offers/promos they have from time to time, especially the Jersey credit! They have a lot of choices to bet on from teams, spreads, totals and play props + special parlays. I’ve deposited and withdrawn and haven’t had any problems there and it was all pretty quick. I love the fact that you can earn Fan Cash from making plays and using their offers and can redeem on their sites for sports gear! From other reviews I’ve seen it seems the customer service is something that needs work as it’s just through email and I did have a problem and it has been 48 hours since I’ve reached out and no response. I’m hopeful that since they are still relatively new that they will take all the feedback and work on it to make it even better..Version: 2.1.4
✓ Customer service is a lie.Hello, Right after I won’t $700. They temporarily closed my account because I used my work address and not my home address which I had no clue about so when I first contacted them they told me to send an utility bill with my home address or bank statement which I did. I’ve been waiting going back and forth for a full month now and all they keep saying is “ someone will contact you” or “we will escalate this to a different team” and nothing gets done. I’m not even sure if I will ever use this app again. I’m just waiting to see if they will give me my money back..Version: 3.2.3
✓ Not pleasedSo, this app has so much potential. However, it’s almost impossible to make a parlay because of how many legs are constantly “suspended”, and it affects the amount of money they could be making. I honestly miss PointsBet. Parlays were easy to make, no stress, quick and to the point. I get having to update the lines as new info comes out, but this app is ridiculous with it and will delete all parlay progress that was made. I’ve missed out on parlays, tried making them earlier in the day (which they usually don’t even have all of the player props listed) and you can’t take very many “alternate” props..Version: 2.8.0
✓ Horrible Sportsbook to deal withFirst off there system for some reason advertises after spending money on the regular fanatics website that you get a reward balance to use on the Sportsbook. However after going into the Sportsbook the reward funds don’t show. On top of that after a few numerous attempts to live chat with a rep the app kept kicking me out. It now says my account is closed. I’ve reached out twice and started speaking with a representative…. And then the app has kicked me out again. I’m done with the headache of trying to use Fanatics. DraftKings, Fanduel, and now hopefully ESPN Bet have their act together better then this horrible Sportsbook.Version: 2.6.2
✓ Not happyI signed up thru an ad I downloaded the app I set up an account but never got the free 100 spins I even deposited money to help out well never got the free spins and my luck I was losing fast I really wasn’t winning oh yes sure 10 cents 20 cents if I did win it rather just wanted to take my money I’m not happy it’s not because I lost I don’t care bout that just warning you guys this I’m skeptical about I’ll think maybe I will give it another chance shortly to see if it happens again but I want to know about where my free 100 spins are like it said in the ad and prove to me the slots aren’t rigged I’ll be waiting to hear back from you thx have a good day 🤪🤪.Version: 3.2.1
✓ Addicts worst nightmareThis app more so than the others is designed to keep addicts hooked and makes it difficult for them to leave. This app and the company running it should be investigated for predatory business practices. Gambling ruins people’s lives and this app tries to squeeze every penny and keep a hold on the people using the app. Closing other gambling accounts was 2 or 3 simple clicks, this app requires an exit interview through a messaging app. This makes closing the account take much longer and gives addicts way too much time to think, reconsider, back out and end up reloading their account. This company is garbage..Version: 3.2.3
✓ Terrible customer serviceOn 9/27 I started to have technical issues with the app. Bonus bets I created disappeared. I reached out to customer service and they told me to log out and log back in. This did not help. Soon after a realized I could not access any of the promotions. To make a long story short, over the past 5 weeks I have spoken to several people and had numerous tickets opened. Someone would be in touch within 24-72 hours is what I was told each time Here we are on 10/31 and I still have the same issues and I am being ignored by customer service. I have sent in numerous screenshots detailing my issues and I haven’t even gotten the courtesy of an acknowledgment the screenshots were received, never mind a solution. I really need someone to reach out to me. I am beyond frustrated..Version: 2.5.0
✓ Bad bad experience.Today I opened my Pointsbet app and I was asked to download Fanatics. I signed up with Points because they had a good new customer offfer. Today I realized (after being for hours with support) that everything was inherited from Fanatics but…the promos. So whoever signed up for the past 7 days is skrewd. I was on a chat with support for hours and they offered 10$ curtesy , omg. They don’t have any clue whata going on. Waste of time! The app itself. is slow. and laggy. I had glitch when depositing so had to do it again and it ended up double transaction. The offer for some of the sports are poor. Example-todays soccer games. In general poor start for Fanatics for me. If you want to get new customers and you’re new, you don’t treat them like that. You’re far far away feom bet365, betmgm or fanduel..Version: 2.6.2
✓ Customer Service is Non ExistentWas a big fan after my my first experience, until I faced an account issue. I joined to see how the new platform was and enjoyed after placing first bet and winning. The bet settled as soon as the player prop in the game hit instead of making me wait until the game was completely over which most other apps don’t allow. Thought very cool, maybe I’ll consider keeping an eye on promotions and what what not in the future. When I went to cash out my winnings, it notified me that the withdraw was declined and the funds were returned to my account. I then went to login to double check myself on the withdraw when the app began to say incorrect login credentials. I changed the password and went to log back in, it then notified me that my account was locked and to contact customer support through their chat option, which then notified me that they were working through emails and a case was opened. I have heard nothing since, I’ve emailed the confirmation email to try and get a response and continue to get no answer. Tough to fix any issues when you can’t get an answer from anyone and their chat option isn’t even built enough to send you in an endless loop of questions. End of the day, seems like they weren’t ready for release and don’t have the staff or support to handle the fallout.Version: 2.1.4
✓ Locked my account with over $460 in open betsMy account got suspended after they said they needed me to verify 4 of my deposit methods so I had to send them pictures of all four of my debit/credit cards i’ve used to deposit with, so I did alongside a picture of my ID and a current bank statement. Four days later my account is still locked because they’re asking for verification of a card i've never even owned. They claim it was through Apple Pay, so i go and look what cards are in my apple wallet, lo and behold not a single card of mine ends in the last four digits they’re asking for. So now i’m stuck with the most awful, terrible customer support, and i mean this customer support i’ve gotten from them is among the worst i’ve ever dealt with. They have helped me absolutely none and they email you once every 24 hours if you’re lucky, I put a request in for a call and nothing there either four days later. So now i’m stuck with over $460 in open bets today with an account i haven’t been able to get into for going on five days now with only a handful of helpless, what seems like purely automated responses that do not even reply to what you’re asking them. So since something is messed up on their end I get screwed out of hundreds of dollars so be very weary of this book. I use 20+ different books and have never had anything like this occur..Version: 2.9.0
✓ Awful Customer ServiceMy account got suspended on November 15th for “using a debit card already on file with another account”. The card in question is my debit card with my name attached to it. I figured yeah maybe since I withdrew and deposited so close together to take advantage of a deposit bonus that I may have confused the system and I’ll get it fixed quickly. November 18th I receive an email on the steps to take to take to get the account back. It’s now November 29th and I haven’t received any further information on what’s going on. So, the only information I’ve received is a generic email stating the steps to take to get the issue fixed with no further updates. I would potentially understand the situation if I wasn’t familiar with other sportsbooks. For example, I had a similar issue with Caesar’s Sportsbook. It took them hours to fix the issue and I received multiple emails from them guiding me through the process and ensuring the proper steps were taken. The only communication you can have with customer support for fanatics is a chat bot that continually loops stating the same phrases and providing no additional help from there. I liked using Fanatics, it has great rewards, but with the complete lack of customer service when/if this is resolved I plan to withdraw my money and take it elsewhere..Version: 2.7.0
✓ They will suspend your account when you winI had been using this sportsbook on a daily basis for weeks. Deposited and withdrew with PayPal with no issues. I then go on a win streak and turn 500 into 5000 dollars. I request to withdraw 3000 and out of no where my account is suspended. They sent me an email saying I had "unusual activity patterns" and they had to verify some information. Keep in mind I've been using this book for weeks prior to my win streak and they never required verification. I contact the agents, two of them literally ended the conversation on their own when I asked for an explanation. So now I just have 5,000 dollars I earned legitimately that I cant access or withdraw. I've used 5 other sportsbooks in Pennsylvania and never had this happen to me. I would say don't risk your money with this new company and stick to the original Fanduel or Draft kings types..Version: 3.2.1
✓ Terrible Customer ServiceOverall I really enjoyed the app and how easy it was to use. The promotions were awesome and I would have given it a 5 star until my account got locked. Still, not a huge deal as they sent me an email stating what I need to do in order to get my account back up and running. It’s now been almost a week with multiple follow up emails and I still haven’t gotten a response. They have no number to call and their online automated service just created another case instead of helping. Im convinced they don’t have a customer service department. I find it comical that their is a Developer Response to every bad review telling the customer to email their support, good luck getting an answer!!.Version: 2.1.4
✓ Awful SupportInstalled the app and created an account. I tied my account to the same bank and same account I use for FanDuel, Draft Kings, and ESPN Bet. I tried 4 different times to deposit money and each time, I fly to the final step and an error was generated. I reached out to support asking if someone could tell me why the deposits were failing and I was told to "try a debit card" That's just ridiculously unhelpful. It's frustrating dealing with awful support. A debit card MAY have worked, but I didn't ask what other deposit options were available.I had asked if someone could tell me why my 4 deposit attempts were failed. I have no need to keep an app or an account that won't allow me to use the same banking information its competitors have no issue with..Version: 2.7.1
🙂 Fanatics Sportsbook & Casino Positive Reviews
Fanatics Sportsbook & Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fanatics Sportsbook & Casino.
⛔ Fanatics Sportsbook & Casino Problems
