MLB Ballpark App Negative ReviewsMLB

MLB Ballpark Negative Reviews

4.6737 star

Total 87 Negative Reviews

MLB Ballpark App Complaints & User Negative Comments 2023

MLB Ballpark app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using MLB Ballpark? Can you share your negative thoughts about mlb ballpark?

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MLB Ballpark for Negative User Reviews

Why bother?I’m sorry, but this app does nothing for me. Doesn’t report what my team is doing, doesn’t report any interesting articles about my team. It actually wastes my time. Everything this app does I can get either on StubHub or other news places. I will be deleting it shortly..Version: 11.1.1

Awful stubhub and Astros ticket resolutionI bought 3 Astros tickets for their 14 august game from stubhub on Saturday 13 August. I got an email from the Astros on game day at 931 am saying that the tickets are in the MLB ballpark but they were not. I stood out there in the heat for an hour trying to get tickets from Astros ticket resolution and stubhub over the phone to go to the game. I have never been more furious. I never received those tickets and the Astros staff kept trying to push it all over to stubhub even though the Astros sent me the email saying the tickets were in the ballpark app. Complete failure by MLB and stubhub which is an official partner of MLB..Version: 11.4.0

AccessCan’t access tickets…”can’t send verification email at this time”….what does that mean? How do I get my tickets for the game?.Version: 11.0.1

Very poor information when fwd of ticketsIPhone 13 - first time using your app. I wanted to load tix into my Apple wallet - apparently not able to do that. Prob #1 - would be nice to know that’s not possible. Then I attempted to forward the tix to my wife’s phone so we would have tix on both phones in case one phone dies. She received the text but was unable to access the tix. Prob #2 - in hindsight probably because she doesn’t have the app on her phone - that would have been good to know to load the app BEFORE you transfer. Unable to see the tix on my wife’s phone - I cancelled the transfer ASSUMING I would have them still on my phone or that they would be sent back. NOPE. Now the tix with barcodes are NO WHERE Prob # 3 - it would have been good to know that their can only be ONE electronic version and that I lose the tix once I transfer. Now my message in MLB wallet says tix unavailable contact box office. These problems are probably buried somewhere in the massive amount of boiler plate ‘conditions’ but in all fairness need to be emphasized when someone is about to transfer tix.Version: 11.1.1

Not sure what to do?Can’t view my tickets that I just bought online.Version: 11.1.0

Loan Depot park Miami MarlinsAucun moyen de payer en argent pour la nourriture. C’est complètement ridicule…il faut payer par carte et en plus il faut s’inscrire et commander par cellulaire….les billets aussi c’est débile…il faut télécharger l’application pour avoir les billets, impossible de les récupérer au guichet…donc un fan sans cellulaire ne peut rien faire….les prix sont aussi ridicule….le baseball peut bien être malade….Version: 11.4.1

Worst App on My PhoneSadly, I sometimes am forced to use this excuse for an app to attempt to access my tickets. It’s an endless loop of resetting passwords, being promoted BY the Ballpark app to use the Ballpark app to access my tickets that don’t exist etc, etc (etc, etc. etc.). Sometimes, after I arrive at the bridge for the 7th time, meet the troll and answer his riddles three my tickets will magically appear. By this time my phone is usually dying and I’ve wet myself. But at least I have my tickets!! Usually I just show the confirmation email at the box office. Much less frustrating even though it means I have to wait in line..Version: 10.3.0

Do not download!I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP..Version: 10.2.0

No email verificationI am so far very unimpressed with this app. You forced me to download the app in order to access my tickets, and then I have to verify my email address in order to access them. I clicked for you to send me an email verification and I get an alert, which says, “Due to technical errors a verification email could not be sent.” If I click “retry” I just get the same alert. No further explanation, and no way of accessing the tickets that I have already paid for. I could not be less satisfied..Version: 11.0.0

RidiculousI’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝.Version: 10.5.0

Worst password recipe everThis app forces you to make an account (without offering sign-in with apple) and as the most strict yet useless password requirements I’ve seen in a long time. It’s 2022 MLB, 15 character limits are problematic..Version: 11.3.0

Simply doesn’t workBought 2 x Red Sox tickets via Ticketmaster for a game while on holiday in September 2022. Received e-mails from both Ticketmaster and Red Sox Ticket Office confirming I can access the tickets via MLB Ballpark using the same e-mail address I used to purchase tickets. This is the same e-mail I use for my existing MLB account. Downloaded Ballpark App and it recognised that I have MLB account but would not let me log in saying, “Something went wrong. Please try to log in.” Phoned Ballpark app helpline and followed their suggestions, try over 4G rather than Wifi, deleted and reinstalled App, rebooted phone, changed password. I also tried to clear my iPhone cache and tried over a different browser. Still not able to login. What a terrible experience! E-mailed Red Sox Ticket Office to ask if another delivery method is available but no response yet. Awful - avoid at all costs..Version: 11.3.0

Terrible appI accepted ticket transfer. It said ticket accepted, but no tickets. I had to exit the app and go back in a couple of times for tickets to show..Version: 11.3.0

Be ready for spam!MLB app not only is what I would term “barely functional”, it also spams the ever living daylights out of you. Both the app and the service either constantly send popup ads or email ads. Ive removed myself from their lists half a dozen times already and I still get spam because, get this, each email is a different “type” of promotion to MLB and you have to opt out of each individually. Also if you don’t want them to sell your info, you have to do a separate opt out for each of those on top of the unsubscribe. Truly, if you can print your tickets without making an account, go that route..Version: 10.4.1

Not able to receive tickets from my friendWow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better..Version: 11.0.1

TicketsNot user friendly.Version: 11.4.0

All On My Phone?!So I’ve registered run into problems already typing with your fingers on a small phone creates problems all unto themselves. Phones also run out of power and things get lost on your phone faster than they do on your computer. There’s no hardcopy left I don’t care how long some stadiums have been doing it. It’s relatively new with the Rays and the Rays are not exactly the kind of team you want to see go high tech? I’ve been in that building when the power shut down and nothing electronic worked so how is that going to work? So far not so good!.Version: 11.1.1

Ticket received, but no ticket in appI get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work. Single-purpose of the app.Version: 11.1.1

MLB app is a scamMy boyfriend surprised me by buying us upcoming Dodgers vs. Giants game and may 4th beanies. he downloaded this app and verify his email and the tickets still won’t appear. we call dodgers customer service but said there’s no order under his name. we then tried contacting MLB via email and said we had to contact the Dodgers again. what’s up with the whole cat and mouse game?!? why do we have to go through all this process. at this point we are tired of going back and forth and sadly we can’t even get refund. this is a whole mess and wish there was a BETTER and EASIER way to access tickets..Version: 11.1.1

BarcodeI don’t have Barcode in my ticket..Version: 11.4.0

BahI ordered tickets and I have had nothing but problems. Never again..Version: 11.0.1

Extremely Complicated for 1st time users and people over 50…The most important thing Is you better has access immediately to the email the tickets were originally sent to. In my case, they sent a confirmation email to me work email address and Im not at work. Nor can I access it remotely. So you’re stuck then. Took 2 1/2 hours plus driving 30 miles to work to be able to do anything with them. Missed most of the game. Im all for change and improving but this is way too complicated for the average person. Especially for someone 50 or over. The worst experience I have ever had. Definitely won’t be using again, easier to watch on TV. Great job MLB, you screwed up a system that worked well for decades. 👍.Version: 11.5.0

Horrible APThis is the worse, most horrible app to try to use. I have been trying all day to get my forwarded tickets with no luck. If MLSE is trying to get people to use this ap, maybe hire a new IT person or improve your instructions.Version: 11.0.1

Trash appNothing works, constant error messages, then it works… TRASH.Version: 11.1.1

Won’t let me use my email of 22 yearsI have an old email from the year 2000 and have never had a problem using it until I tried ordering tickets. Then it was nothing but a hassle unless it is a GMAIL account..Version: 11.1.1

Can’t find ticketsI received tickets to go to the post season game tomorrow October 08 2022, and it is so frustrating accessing the tickets varied account, refreshed followed all steps I can find and still no access 😢.Version: 11.6.0

Last updateThis app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points.. otherwise great app .......Version: 10.3.1

Too hard to get ticketsToo hard to access tickets.Version: 11.3.0

Generally works but buggyI got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better..Version: 10.2.0

Zero privacyVery sketchy app.Version: 11.1.1

TicketsI cannot find tickets I just purchased..Version: 11.5.1

Terrible appI’ve lost 3 tickets.Version: 11.5.0

UnnecessaryWhy do I need this app? Just put it in my apple wallet like the NHL.Version: 11.4.0

TicketsMy tickets are supposed to be there and they are not.Version: 11.3.0

Miserable appTerrible to use. Too fiddly..Version: 11.1.1

Useless App- Don’t DownloadI bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs..Version: 11.2.0

Used to be betterI recently downloaded this app again after not using it for quite some time, and I used to look up games I went to as a child that I need to look information up on again, but have noticed I can no longer edit/update this information as I have in the past. I already wrote the MLB Support page within in the app, and after some internet searches, I noticed this currently is a feature they’re still trying to restore for 2020. It’s disappointing that what I used to find useful about this app is no longer the case and no resolve seems to be in the near future. Disappointing..Version: 8.6.0

YEARS of waiting for editingWhen ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill..Version: 9.0.0

My ticket does not appearMy ticket does not appear on my wallet or mlb app despite of the successful email verification.Version: 11.5.1

Baseball Ballpark App SuggestionThere should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything..Version: 11.0.1

Very BuggyI have tickets in two different sections of the venue. The app shows that I have purchased the correct number of tickets. However, when I attempt to open the tickets only a portion of the tickets show in the open page. I have logged on several times and I have hit refresh tickets several times. I am not able to see all the tickets I purchased. I hope to get this resolved and I am very glad that I have four or five days to do so. If I were at the game trying to get in I would be completely out of luck. This is a serious bug and should be rectified. I understand other people are having the same issues.Version: 11.6.0

Update: I hardly ever leave reviews…Backstory: I had purchased and accepted tickets that were forwarded to my account on the app. They showed up until one day they vanished. Update: I tried talking with their customer support (after they reached out because of my first review) and they have since given me no explanation or resolve to the issue other than telling me to contact the ticket vendor about the issue. Again, no explanation as to their reasoning for turning me away. I try contacting the team I bought the tickets from and the link to their page goes to an “error page” and when calling them I have to leave a voicemail because of their increased traffic. The application I bought the tickets through have been 100x more helpful for 1) replying back to my issue within minutes rather than days (unlike the mlb support) and 2) are listening to me and looking at the screenshots I send them regarding the issue. Mlb customer service isn’t cutting it. This app needs work..Version: 11.0.1

Just print your ticketsHere’s a million dollar idea for the app: seating chart. You know the stadium, you know my seats, why don’t you have a feature to show where my seats are on a map? Also, I tried to use this app for a game in another city but despite being on my own phone the MLB Ballpark app logged me out, so I couldn’t access the tickets. Not knowing my password I had to try and retrieve it, but being in a different city my email thought it was a case of fraud and wouldn’t let me in. It was a concatenation of failure starting with the MLB. I had to get the ballpark ticket window to have them look up my order and print my tickets..Version: 11.2.0

TerribleAnother garbage app by MLB. Why do they have so many different apps, accounts, log ins for everything ? Ballpark app can’t even synch the right dates for ticket purchases..Version: 8.0.0

FrustratingTrying to take some seniors to the ballpark and you people won’t let us print tickets. So hard to organize, this will be the last time we go. The ticket forwarding is horrible.Version: 11.1.1

Tickets DisappearedI spent $320 on tickets for an even taking place March 2022 and logged in to check on my tickets and they have disappeared. Update….. I spoke to MLB-Support which was very helpful because the representative let me to the website and I was able to retrieve my tickets from there. I still cannot access them from the ballpark app and still do not know what happened there but at least I am able to access them on the website and I am content with that. I’m increasing my star rating due to MLB Support..Version: 10.7.0

Very glitchy and unreliableFirst time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating..Version: 10.4.1

Hate the games updatesReally liked playing Bingo and pick three. Hate how both have changed this year. Both my husband and I are uninstalling this app..Version: 11.1.1

An incomplete app if there ever was one.I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps..Version: 11.6.0

Why check inPlease reinstate long gone feature to review my check ins and end enjoy my memories.Version: 11.3.0

Not all thatI thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive. The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience..Version: 11.3.0

Clumsy and crankyAwful site. Not user friendly. Full of bugs. A mess..Version: 11.5.1

Doesn't work… this app has one job to show ticketsBad.Version: 11.3.0

A Really Frustrating AppI can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game. Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!.Version: 11.0.1

I always have problems with the Ballpark App!Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could..Version: 10.3.0

InfoIt gave lots of info but not what I was looking for..Version: 11.2.0

Tickets missingI was transferred tickets and tbey never arrived?!?!.Version: 11.1.1

Missing TicketsI was advised MLB tickets purchased on StubHub could be viewed on this app. That does not seem to be the case, nor is customer support willing to present any solutions..Version: 11.5.1

Ticket recall needs to be recalledYou can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else..Version: 10.4.1

App doesn’t workKeep getting an error “something went wrong” but no way to determine what the issue is or contact help. Totally useless..Version: 11.4.1

Journal is trashSince the upgrade the journal section does not tell me which ballparks I have been to. A BIG step backwards. No good now.Version: 8.0.1

Could not upgrade my ticketsI have used the Ballpark app several times in the past to buy tickets and then upgrade my seats when we entered the arena. Yesterday, I bought 3 tickets through the app but when we entered the arena I could not upgrade my tickets. I searched everywhere on the app and didn’t even see the upgrade tab. I frantically searched for help on the chat and the internet with no luck. After 45 minutes and the game starting, I bought 3 more tickets for full price in the seats that I wanted to upgrade. 😡 So after buying 6 tickets for 3 people, I was out $470. This app will be deleted from my phone..Version: 11.2.0

Doesn’t even pretend to not be garbageThis app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets..Version: 11.3.0

Forwarding ticketsCan’t forward tickets…why use this app then? Very frustrating..Version: 11.3.0

Where are my tickets?I bought some Nats tickets on the MLB website, which required me to download this app. To my disappointment, the tickets did not sync with the app because the email verification had “technical problems”. This is way too amateur for the professional baseball app in 2022..Version: 11.0.1

More events/pictures taken awayWith your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans..Version: 9.0.0

CrapTook my money, didn’t show tickets. Support is a bot with limited communication..Version: 11.1.1

UnusableCompletely hopeless - latest update crashes on ticket search and cannot progress. Requires immediate patch.Version: 6.4.0

New update?Just noticed another update to the app and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks..Version: 10.3.0

Gonna be a mess at Spring trainingThis is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download the app just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons) You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad.Version: 9.0.0

Worst experience everThese five star reviews are bots. This app and the website are awful. After multiple unsuccessful ‘create account’ attempts, across multiple browsers, devices, contacting the call center, and incognito windows while clearing cache and history, still nothing worked. If this is my only option to access tickets, and it consistently errors out my efforts to create an account, I can only reasonably assume you don't actually want me to attend any games. I still don’t have my tickets, but it’s cool, the contact center will trouble shoot and let me know in 24-48 hours, which is useless as well given the game I’m trying to attend is in 20 hours… so thanks for nothing.Version: 11.5.0

Can’t sell my ticketsI should be able to sell my tickets , I am not a scalper so let me sell tickets it’s not a hard concept.Version: 11.5.0

An actual scamPurchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy..Version: 10.4.1

Lag to get tixExpect a lag “getting” your tickets. Mine didn’t show up until the next day… which was infuriating, especially if you’re purchasing day-of, coordinating with others, or down right impatient about the boatload of money (including fees) you just laid-out, with nothing to show. You’ll navigate the app trying to re-log-in, but find yourself unable to do so. Instead you’ll fumble around to “select your favorite team” which is probably the least helpful feature. Maybe the FAQ will help? No, it won’t. It’ll just redirect you. There is literally no value to this app. (Revised from 1 to 2 start when my tickets finally showed up).Version: 10.2.0

App is lagging and freezesIn several attempts I’ve tried to forward tickets but the recipient doesn’t see the tickets sometimes and I have to recall and re-forward. There should be a way to forward a group of tickets from different games all at once. Picking single games and forward each one can be annoying. The app keeps freezing and I get a message “ something went wrong try again “. I refresh the app and still doesn’t work. I tried looking at tickets from a few games and I couldn’t see the tickets. It was blank. Respectfully ask to look into it. Thanks.Version: 11.0.1

Review of MLB/Rays Ballpark AppVERY, VERY, VERY difficult to follow. Was unable to login due to stale/updated Information; was instructed to go to CUSTOMER SERVICE but was UNABLE to locate a link to that page. Forced to call the Rays contact number, was transferred to TICKETS after a 10-minute wait. Nick was MOST helpful in solving my login issues and provided pre-paid parking info. He warrants a salary raise but your Web Design staff needs to be TRAINED to check their work. I am a former web site developer and I learned early on to open the page I had just written and “push all the buttons” and “read all the text”, then make the necessary changes; if old (75) guys like me can’t make the page/site work, you have a problem! Thanks for allowing me to vent. Go Rays!.Version: 11.1.1

Not able to log in on mobile appAlways say “something went wrong”.Version: 11.1.1

Disappointing SupportI have used this app for several years without any issues. UNTIL NOW! Yesterday bought several sets of spring training game tickets and the app will not load them. And also the app is now frozen in a refresh mode. Contacted customer service and provided the info they requested and received advice that did not resolve either problem. And now have been “pushed” off to other places to get this resolved. Hopefully, with a couple months before spring training starts I will be able to get my tickets. Very disappointed with with this “monopoly” ticket arrangement, and the seemingly cavalier “do the minimum “ attitude by the Ballpark App..Version: 11.7.0

Where are my tickets?I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games..Version: 10.2.0

Room For ImprovementThis app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity..Version: 10.1.1

TerribleTerrible app. I can't get my tickets.Version: 11.5.1

Mrs Jan SelfTerrible website. We were transferred tickets to a Blue Jay game today and were unable to get them to open. The website just sent us in circles.Version: 11.5.0

Blacked out after paying a hefty subscriptionMLB has the nerve to black out an opening day game after charging a subscription of $24.99 ($30+with tax) per month. Not only do they not disclose which games they block, for this amount of money they shouldn’t block any games..Version: 11.0.1

This sucksTicket transferring is highly complicated and inconvenient.Version: 11.4.1

TerribleSince the update I cannot even access the app, absolute joke..Version: 7.3.4

Won’t let me purchaseI hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know. I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over. I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!.Version: 11.4.1

AbysmalTrying to organise a group to go to a game. Sharing tickets is so hard. Probably just go to the pub now..Version: 11.1.1

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