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Veho Mobile App Complaints & User Negative Comments 2024
Veho Mobile app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Veho Mobile? Can you share your negative thoughts about veho mobile?
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Veho Mobile for Negative User Reviews
✓ Pathetic Driving SkillsThis company sent a delivery person to my house who LITERALLY disregarded the fact that we have a concrete driveway and, it appears, he/she just intentionally backed into our grass and then drove out through our beautiful yard. I immediately called Vitacost and told them they had better NEVER send another package to me using this company as a source for deliveries. Absolutely rude and disrespectful!!!!!.Version: 1.0.7
✓ HiThis is the delivery company with the worst service I have ever had to deal with, in the first delivery the same thing happened in this one that is pending the same, the package was supposed to be delivered on Monday, on Monday they tell me it will now be Tuesday and today Tuesday they tell me it will be Wednesday, what's wrong with them is too much disrespect, with the first one it happens the same, here I leave the tracking number so that everyone can see what I'm talking about CJHBX5.Version: 1.0.14
✓ “Can’t find address”Despite numerous attempts, providing turn by turn directions and my phone number, they still insisted that they couldn’t find my address. It feels like they didn’t even try. They also have odd windows like 1am-4am. The whole concept maybe makes sense in theory but clearly didn’t work in my case and they should give the option to pick up at whatever warehouse they are having drivers pick up from..Version: 1.0.14
✓ Ignored Delivery InstructionsI was so excited about the concept of this service with a recently ordered item from Saks. Unfortunately the experience didn’t live up to the promise. The driver ignored my delivery instructions and left the package in an uncovered area. I immediately responded when I received the delivery notification. I was told that the drivers are out of my area and they couldn’t correct the problem. I said they left the package 5 minutes ago. Still refused to fix it. So now I have an expensive item sitting out in the rain until I can get home 3 days from now..Version: 1.0.14
✓ The worst delivery provider, hands downAWFUL delivery service and the app is terrible too. No info in the app that isn’t provided on their site, which is very limited too. If you do end up having to use veho to deliver something, just give up cause it will never get to you. They are absolutely incompetent. Over the course of two weeks they tried to deliver my package a half dozen times and no matter what info I gave them they could not find my place. No other service has EVER had trouble locating me or getting in the community. Asked them 3x to call if there was an issue finding it or getting in and nope. They just wait until you text them say oh sorry we had an issue yesterday. Well why didn’t you call?????? Told them just return it and I’ll get a refund. That was the only east part..Version: 1.0.6
✓ Horrible App / Service.Apparently the driver cannot deliver to my address, delivered to wrong address, and today has trouble accessing my location due to access code……Veho is a permanent visitor and my guard house is manned 24x7. Also, the driver nor guard house calls or text to see if driver is allowed in..Version: 1.0.18
✓ They delivered my package to outside my office buildingI’ve been in my office building for 10 years and I receive packages all the time and never in my life and I received a package that was delivered after hours when the building was locked and the person decided to leave it on the front sidewalk. The clear instructions were to deliver it to my suite or at least two outside my suite door. Instead, they delivered it to the outside of the front of the building on the sidewalk and it is now a holiday weekend so I am certain it will be stolen. I would never recommend this delivery service! Ups and FedEx would never have done this!.Version: 1.0.6
✓ Worst Service Ever!Where do I even begin? My main online consignment store started utilizing Veho and that was the day a package was stolen due to a Veho driver placing my package in the wrong area, directly facing the overtly crowded location for literally everyone to take. A complete lack of care. Of course, when I reached out, nothing was done. With this most recent package, it was imperative a set of delivery instructions was placed to prevent another theft. But of course, no response. I tried text and email to no avail. They’ve legit ghosted me..Version: 1.0.15
✓ App seems to have gone backwardsThe latest updates seems to have degraded the responsiveness of the app after enter in a tracking number. The. It starts to fetch something and then just completely crashes. It doesn’t matter if I’m on wifi or the 5G signal. Back to tracking shipments through the website..Version: 1.0.9
✓ Worst delivery service EVERLiterally these drivers almost NEVER follow delivery instructions. Out of 20 deliveries only 2 drivers have followed instructions. They will leave your package OUTSIDE of your building, deliver to the WRONG address and of course leave your package whenever THEY would like. I will continue to stop working with companies that use this service like Stitchfix, Hellofresh and Nespresso. It’s a shame but for such poor service I will shop elsewhere to NEVER have to deal with this company. P.S I NEVER write reviews let alone a bad one. But seriously this company continuously fails to deliver…literally.Version: 1.0.14
✓ Worst customer service.They keep delivering to my neighbors house. I keep asking them to update the delivery instructions as you can’t do it on the app. 3 week and aNo response - and when I pressed the matter my HelloFresh order was almost fully melted, as if they left it to go bad. Even on the phone the delivery people will get the address wrong because none of them actually understand English but besides that they have the WORST customer service ever. There’s not reason I have send over 10 messages to them in the last 3 weeks and nothing has been acknowledged..Version: 1.0.6
✓ Poor delivery service !HelloFresh uses this company for delivery, for two times I had my food boxes reported as damaged , so they sent me a delivery window and I just wasted my time waiting . It makes no sense how it gets to their warehouse with no damages and then when it’s time to delivery it they report and kept my boxes ..Version: 1.0.15
✓ If you don’t want your package - use this service.I don’t know if these people train their employees at all !! The drivers do NOT follow instructions. Many time they left Blue Apron package outside when it was 100 degrees, when it rained, delivered to the wrong address etc etc etc. The absolute worst and careless delivery service ever. It’s a shame hello fresh and blue apron use them!!!.Version: 1.0.6
✓ Horrible delivery serviceExtremely unprofessional delivery service with and extremely useless app. What’s point of putting the delivery instructions when no one is going to follow. The customer care people are either completely inefficient or insensitive to people’s problems. Their answers are generic and no actual effort to solve a problem..Version: 1.0.11
✓ Horrible ServiceTwo weeks in a row there has been an issue with having my EveryPlate meals delivered. This time they discarded of my box “due to damage” after I received a text saying my box was out for delivery however did not report this to EveryPlate and the only reason I found out was because I reached out to figure out where my food is. Now I’m left without food for the week because of their failure to do the one job they are acquired to do. This is completely unacceptable. There has been 0 communication from Veho both times this has happened. They also at one point when I was asking questions lied and said my box had been delivered and then came back and said the delivery has been delayed to then later come back and say the box has been discarded. I’m beyond over dealing with them..Version: 1.0.9
✓ Worst delivery companyThis is the worst delivery company ever!! I cannot believe that the stores use this company to deliver the products, I read a couple bad reviews and all of them are true, if you order something online and is going to be delivered with this company, just forget what you order and ask for a refund, because they never will assist you with anything! Worst company, worst customer service! I needed my package and I never received and they give me 0 solution, just excuses that it’s going to be delivered later. Insane.Version: 1.0.11
✓ Abysmal Customer SupportI order weekly meal boxes that have recently switched to Veho for local delivery. The headache I face each week because of this carrier service is pushing me to my limits- each week it’s a different issue! Delivery window from 4:30-8pm? Nope, they’ll deliver at 11am when you’re at work. Specific instructions on leaving your package inside the leasing office? Nope, they’ll leave it outside on a busy street to be stolen! Notification that your package was delivered? I hope your app is working that day, because half the time I never get a picture of where the box was dropped at. And my favorite incident… my delivery driver took a picture of my package inside my building, said it was delivered, and then LEFT WITH MY BOX! My food for the week was caught on camera being stolen by YOUR delivery driver!!! And each time there’s an issue, customer support just gives you a generic apology of “oopsies sorry the delivery didn’t go as planned!”. That’s it! They never corrected any of the issues at hand and half the time you’re never notified of anything. How long is it before these companies realize all the lost revenue they’re acquiring by using this third-party carrier??.Version: 1.0.16
✓ WORST DELIVERY EVERMy package was delivered at a completely different house. When I contacted the driver they truly did nothing to help me fix it. They just looked the other way. This company seriously needs to do better. I’m very upset and now have to clean up a mess this company created. This is COMPLETELY unprofessional. Don’t recommend at all. I recommend to everyone do yourself a favor and NEVER ship from here..Version: 1.0.14
✓ SCAM!!!I ordered a package from SEPHORA and they use this carrier. They are is the WORST! delivery company ever. You are forced to download the app to track your package and still the app doesn’t give you any actual tracking information. They lied to you regarding the delivery time, the customer support is a joke and rude to you. I lost my package and my money. So, if you want to lose your money and package use this app otherwise I recommend yo to go in person shopping or make sure the carrier is other than veho..Version: 1.0.13
✓ Worst Delivery ServiceHands down worst delivery service out there. Customer support is completely worthless. Drivers can deliver whenever they want, even late at night after they have had your package all day. There’s no accountability and they have no control of the random drivers who are obviously delivering when they want after their regular job..Version: 1.0.11
✓ App will not workThis app has bugs in it. I downloaded it and the home screen comes up but no deliveries show, although I know there is one being delivered to my house today, and the page is frozen on the screen. No matter what I press nothing happens..Version: 1.0.9
✓ A service that does not deliver.This service is the partner for my food delivery service. What I have an issue with is the customer service. When they failed to deliver a package, they were unable to locate the package and continuously sent me the same automated responses to my concerns. Their customer service is atrocious and I would not use this service again if possible. I am very unhappy with them and advise to avoid them and their incompetent drivers at all costs..Version: 1.0.13
✓ Very poor customer serviceVeho’s customer service is very bad. They don’t deliver on time and deliver to the incorrect address, and when you request help, they basically just tell you to kick rocks, they refuse to correct the issue. It’s unfortunate that companies don’t tell you they have contracted with such a poor delivery service before purchasing, but I will not do any more business with any companies after I find out they use Veho..Version: 1.0.14
✓ Awful App and ServiceDriver did not deliver according to instructions so my package was stolen. I replied to the text thread within less than a minute from the delivery update asking to move it to the correct location and was told no. Contacting support did nothing. Downloading this app, as directed, gave zero additional information and the support option just sent me right back to the SMS text thread where they were already non-responsive and unhelpful. I won’t order from Nespresso again because of this awful service..Version: 1.0.5
✓ App screen is too big for my phonePart of being able to use the app is being able to agree to the policies and procedures and privacy statement, which I would do if I could get to the accept link. I’ve tried swiping up, but it doesn’t seem to work. I’m stuck..Version: 1.0.4
✓ Worst customer serviceThey do not know how to follow delivery instructions. They do not know how to properly contact customers when they need help delivering the items. They sent my items back to the sender after they attempted to deliver and without consulting me to get help delivering it. Food delivery companies don’t just return your food to the restaurant if they need help finding your home! NO they call the customer!!.Version: 1.0.12
✓ Terrible serviceLost package, clearly didn't read the shipping instructions put up on the building entrance and misplaced my package. Texting support is a nightmare, got redirected every message (4 texts, 4 agents, on the same problem, how are they supposed to help?). No one wanted to help. I would avoid using their service App does not provide anything useful. No updates whatsoever..Version: 1.0.13
✓ DelivererThe Veho delivered to the wrong house and when I went on the app to talk to support it tell you to Message them and I did multiple times and no one replied. What’s the point of having the message for support if you get no support. So now I can’t receive my delivery. The crazy thing is you delivered to me last month and this month with the same address you go to the wrong house..Version: 1.0.5
✓ Does not work with (Nespresso)I only use this app for my Nespresso orders and it does not work. It never has. I finally gave up and deleted the app. Each tracking number over the last 6 months said error or not found. If you were using this just for Nespresso orders- don’t download it..Version: 1.0.15
✓ Useless app abysmal delivery companyI suppose the app functions but it doesn’t give you anything more than what they provide to you via text message - so what’s even the point of the app? And anytime you need customer support they send you out of the app back to your text messages anyway… so again, what’s the point of this app?? Veho the delivery company itself is absolutely abysmal. They literally cannot get deliveries correct. 4 out of my last 5 Tovala orders were either canceled b/c the package was “damaged en route” or Veho just delivered my package to the complete wrong address. I just had to cancel my Tovala account because I cannot rely on actually receiving my orders b/c of Veho unbelievably poor delivery, and I can’t keep planning my families meals around receiving food deliveries that never actually show up..Version: 1.0.9
✓ Terrible delivery company!I don’t care how great the app works. If you guys can’t get my deliveries to me, you’re getting a 1 star review. You’ve apparently hired the dumbest delivery people to ever walk the earth. Two out of the last three deliveries have been completely screwed up. They simply don’t read the delivery instructions which are a whopping one sentence long. Meanwhile random Uber Eats drivers make it right to my front door with no problem every single day. You must hire the dumbest people on the planet, and I’m tired of that adversely affecting me. Trashed delivery company..Version: 1.0.15
✓ Worst appI received a text for my delivery and it forced me to download this app. Nothing came up. I responded via the text because the app offers “support” but it just sends you to the original text window. Feels like a scam. Will be contacting the company I ordered from and requesting a different delivery service..Version: 1.0.5
✓ Worse delivery service everUpdate: Veho delivered my groceries to wrong apartment. They didn’t notify me that they had delivered them until 3 hours later. I tried to retrieve them but couldn’t. Now police are involved. Veho is doing nothing to help. Haven’t even heard from them after initially notifying them. Previous review: I get weekly deliveries from a vendor who uses Veho. First problem, they only provide estimates deliveries when they are within 1-2 hours of delivery. They make you wait all day long. Second they do not deliver to my apartment front door. They leave it outside the apartment building, in the lobby, in the atrium, anywhere except my apartment door. I don’t live in the lobby or outside. Living in a very high crime neighborhood and building puts my package at risk. Third despite my complaints every week, they continue to leave packages in public areas at least 60% of the time. They promise it won’t happen again but it always does. I would never use their service if I had a choice. ..Version: 1.0.11
✓ Doesn’t Work!!I use an iPhone 13 Max Pro and this app simply is dead on arrival. Not one button or link on the app functions. I have rebooted, signed in with my phone number, turned my phone off and on, etc., all to no avail. There seems to be no support whatsoever. Don’t waste your time with this app!.Version: 1.0.8
✓ Better delivery timesIf you are delivering dinner meals that have to be prepared, then must deliver them in time to make them for dinner, other wise its waste of time. Perviously you have delivered them late morning or early afternoon. We fond this unacceptable and may affect my Subscription to Home Chef..Version: 1.0.17
✓ First Time With This Delivery Service For NespressoI’m not happy that Nespresso is using this service for my order as the delivery time is much slower than all my previous orders over the last couple years. I assume it’s a cost savings issue. But that’s strike one. As for the app, as others have mentioned there are issues. When I entered my phone number I got the message that it was not associated with the order I was tracking even though I had previously received a text to my phone from a Veho rep. I couldn’t move off that error screen so my only recourse was to force quit the app. Once I launched it again everything was correct, no error message. Not everyone would think of doing that which shouldn’t be necessary in an app that was updated recently. So that’s strike 2. But registering your phone number to essentially create an account is not necessary just to track a delivery. You can just enter your tracking number and get the same information without entering a phone number. The information shown is fairly minimal but that’s not necessarily an issue if everything else works properly. It remains to be seen if there will be a strike 3..Version: 1.0.8
✓ Driver leafy meal box outside of dorm. Not at front desk.We purchased a meal box to be delivered to my daughter’s dorm while at college to cheer her up during her finals. The VEHO driver left food package outside of the dorm instead of with the front desk. My daughter is in class until late at night and cannot go back to her dorm. I sure hope it’s there and not stolen or ruined. When I contacted Veho, there was no assistance. They said the driver was out of the area, even though the package was just delivered and they could not help me. Really, who leaves a package outside and not with the front desk?. Very unsatisfied!.Version: 1.0.13
✓ RidiculousThe absolute worse if you can avoid using them i would the driver left my package 4 towers down and at the wrong door why ask for specific instructions if you’re not going to use them thank god the people were honest that live there and gave me my package.Version: 1.0.6
✓ Zero customer serviceI’ve never liked Veho deliveries (instead of putting packages in the **safe** package lockers like other services do, they always abandon them outside my building, which stresses me out if I happen to be at work while it happens.) When there is a problem, like their delivery person delivers it to the wrong address (they sent a photo of the latest delivery and it is NOT my door, I have no idea where the package is) customer service is no where to be found. All I want is an apology — I’m not asking for the moon here..Version: 1.0.6
✓ Absolutely HORRIBLE SERVICE!!!!I received a text message stating my shipment of food from Factor would be delivered between 2:05pm and 5:05pm. It is now 9:47pm, and I have not received my order yet. This was my first time using Factor, and I was looking forward to it to help with making meals easier. However, Veho has ruined the experience, and I will now cancel factor first thing tomorrow, since I see how unreliable the service is. I have reached out several times, only to be told the order was out for delivery, which I could obviously see that, but no one took the time to contact the driver to find out timely information. This has been by far one of the worst delivery experiences ever! 😡🤬.Version: 1.0.17
🙂 Veho Mobile Positive Reviews
Veho Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Veho Mobile.
⛔ Veho Mobile Problems
