BirdsEye Bird Finding Guide Negative Reviews

BirdsEye Bird Finding Guide App Complaints & User Negative Comments 2024

BirdsEye Bird Finding Guide app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using BirdsEye Bird Finding Guide? Can you share your negative thoughts about birdseye bird finding guide?

BirdsEye Bird Finding Guide for Negative User Reviews

✓ App Not WorkingI purchased the app through their website, using PayPal to pay with my credit card. My purchase is not recognized on the app, I have sent 3 email requests for assistance and completed all the help suggestions found online. Nothing is working and my requests for assistance are ignored, including a request for a refund for a product that I cannot access..Birdy1001Version: 2.6.1

✓ Zero supportI paid for a subscription on the website because the person who told me about the app recommended I do it that way. Unfortunately it is never migrated over onto my mobile app. In spite of the fact that I’ve written to support at least three times. I would probably love this app if I could use it in the field but since I can’t I’m giving it a one rating and if I could I’d give it a zero..KimberlyfourVersion: 2.6.1

✓ Poor follow through on app bugI had high hopes for this app. The concept is great. However, on a trip to South America I found that when doing a smart search and selecting yellow as a search criteria, no species were exhibited. I reported this the the developers and was informed that it was a problem in the software. This was back in December. After returning to the U.S., I found that the same issue was present when using the app in the Northwest. After communicating with the developers, I was told the problem was being worked on and that they would let me know when is was resolved. That was over a month ago, and I have received no update since then, and to the best of my knowledge, the problem still exists..Ryan DarwishVersion: 2.5

✓ Almost good!I want so bad to like this app, but it’s so frustrating! After an hour of downloading data, I go into the field and nothing is available. I pay for multiple packs, but the birds in those packs aren’t available to view. Just too frustrating for too many reasons… and support isn’t helpful..Tosh G.Version: 2.6.1

✓ Viewing eBird lists is brokenFirst of all, the ability to view eBird lists when looking at the reported birds near me, is completely broken. It used to work fine but no longer does. For such a pricey app as this (you have to pay monthly as a subscriber just in order to use the app within your region - which is another expense), I expect the functionality of viewing eBird reports to be near flawless! Please please fix this major issue. I'll reevaluate my rating when fixed..Hardcore_Since_4Version: 2.5

✓ Can't download offline content - Horrible AppThis app is a nice idea but downloads for offline content take forever (hours) and even if you go through the process and finally get everything, you'll have to do it more than once. You'll be out in the field looking something up and suddenly be directed back to the membership page to download it AGAIN. Awful execution, developers, not worth your time or money..Breakwater72Version: 2.5

✓ Not a good option!I made the mistake of purchasing the world membership for 1 year as we are travelling for the next year but the app is awful. It is not user friendly at all; once you purchase a membership you need to download the info to have offline (as expected) but the file is HUGE - it takes HOURS to download and even then when I would try to use it; the app would tell me it needs to download more. On a solid wifi connect I let it download for 3hrs and it still wasn’t complete. I am disappointed I wasted the money for the year membership and wish I could get my purchase back, especially since I will be deleting the app..Salad Lunch eaterVersion: 2.5

✓ Horrible user experienceVery painful user experience. When I try to view a bird it’s says you need a subscription. You can’t use the app without paying apparently. I purchased a subscription and then I need to download 15,000+ files. So I start downloading but if the phone goes to sleep the download stops and I get a download error. So I plug the phone in and keep it awake by tapping the screen and watch 1000’s of files slowly download. After 30 minutes the download finishes. Then I try to view a bird’s info and it tells me to download again. So I try to download again and it tells me I’ve already downloaded. No documentation other than a pitch to pay for a subscription. No troubleshooting guide. The contact support link is broken so there is no way to get assistance and no way to figure what I did wrong. So I delete the the download and try again. Same problem. I’ve been trying to get this to work for hours now. It’s just $3 so it’s not really worth the trouble to try to get a refund. I would rather have not spent so much time trying to get this to work. There are other apps that do work and don’t charge monthly fees. Try Audubon Birds or Merlin Bird ID. You will need to download bird packs for those but it only takes a few seconds to download. I strongly recommend you don’t pay for this app when there are much better free alternatives..MfearsVersion: 2.5

✓ Needs more tech supportGreat app design. super useful for birding. But there are tons of bugs now that weren’t a problem previously. “Nearby “ button no longer works and sometimes lists you’ve paid for don’t populate. But if these bugs are fixed it’s a 5 star app.JgongsingsVersion: 2.6.1

✓ No supportI used to like this app. Somewhere along the way I became unable to log on to it, yet it has so much of my important information. When I try to login with my prior login information, I am told that if I give my email address I will be sent the ability to change my password, but I have tried numerous times and never receive an email. I’ve complained to customer support repeatedly and no one gets back to me. So now I’m traveling in South America without the photos and information and favorite place tags and everything else I was planning to use for this trip. I highly recommend NOT purchasing this app until it is clear that you won’t lose all of your data and not be able to reach customer support.MjbinlomVersion: 2.6.1

✓ LimitedThis app has potential with some great features, but the bird list is so limited it’s not very useful in North America. I could not find in the app common birds like the black-capped chickadee, mourning dove, cedar waxwing, and others. Perhaps the paid version gives access to more birds, but the free version is simply not worth it when so many birds are missing..Linguistics AmateurVersion: 2.5

✓ Sometimes useful but too slow and zero supportConceptually a great resource but not so good in practice. I’ve subscribed to the world version for several years. Seems to have issues detecting that my phone has moved to a new location (new country or state). Wish there was some way to access the actual eBird checklists that are being mapped. Too frequently a dot on a map doesn’t provide enough information..OceanWandererVersion: 2.6.1

✓ BirdsEye Takes Major Step BackI purchased an earlier version of BirdsEye. When I downloaded the newest version, the one available here, I found I had lost functionality. To get back the Hotspot data I use regularly, I must pay $4.99 per month. I believe this is a major ripoff, since I paid already for features now removed. I enjoyed an elegant organization of ebird data, and now it's gone. I protest. I hate. Mild mannered birder gets mad! This is just an awful direction for this formerly wonderful app. 1 Star means 'I hate it'..WalltoclimbVersion: 1.8

✓ Birdseye en ÉvolutionUn bon outil qui gagne à être connu..Technicien de la fauneVersion: 2.6.1

✓ No customer supportFirst: this is one my most used apps. I use it almost every day and I pay for the annual membership and have recommended it for years to anyone who would listen. That said, recently this app has stopped working for me. I have done my due diligence with research as well as deleting and reinstalling. I’m having the same issue on multiple devices. I’ve sent so many requests for support through different channels and all have gone unanswered. I’m so disappointed to not have any means of customer support and sad to not have this app available when I’m out birdwatching..OrdinarySquareVersion: 2.6.1

✓ Wish I could get a refundI can find more accurate information online for free. A big disappointment....Dwayne BiggarVersion: 1.3

✓ Need a update for new species!Hurry.234blahblah234Version: 2.6.1

✓ Helps id-ty-crashes repeatedly and hard navTy for developing app to help Id and list birds seen in Peru. Workflow from id to listing on ebird within app is non-intuitive, repetitive and a long process. Could you please improve this UX? Contact me if you want to observe my UX and issues. Also, when does my list data synchronize to ebird lifelist? I added birds to my ebird list within this app, but they did not appear when I logged into my ebird lifelist. Thank you for this resource and help..AtomicronVersion: 2.5

✓ Shouldn’t have paid.I’ve been using the free version for years, but decided to pay thinking there was more content available. Nothing seems to have changed at all. I bought the world subscription, but still can’t even add Bat Falcon to my life list. I also added a bird to my life list by mistake, but I can’t delete it. I will continue to use the App for looking at rare birds, but will not be renewing. Is there an upgrade forthcoming?.Bradford G.Version: 2.6.1

✓ No Support- Money GrabDo not pay anything for this app. It doesn’t work. And I can’t find how to cancel subscription. 😡.TRACKSIDE TONYVersion: 2.6.1

✓ Tech issues after membership purchaseAfter spending $14 dollars on the North American membership and the Eastern North American package (I should’ve just gotten the membership, whoops), I ran into a frustrating number of tech issues. I was only able to solve them by reading through the support FAQ, which is an annoying amount of work for such an expensive app. First, the app kept telling me that I was viewing a “free preview”, which wasn’t true. Also, I couldn’t click on the buttons on the bottom of the page because of the green banner advertising other memberships for purchase. After reading the support FAQ, I had to change my iPhone app settings and then “restore purchases” in the app itself. I had no issues downloading data for offline use, although it took about 10 minutes. I’ll update this review as I get to use the app more in the field..OvercastpodcastVersion: 2.6

✓ More issues over timeThere are as many great things about this app as there are bad things. I’ve been paying for the world subscription for several years, yet sometimes when I try to pull up a species account it states that I need to subscribe. Many of the species have top-notch photos, while others have lower quality photos. When you dig into things a bit, one of the reasons for this becomes apparent - a handful of photographers screw with the ratings so excellent photos that are not theirs are scored lower. This is most apparent with many of the Australian species - the same 2-3 photographers are represented across many of the species from this continent. While the information available in this app is robust, loading time is an issue. For example, when one attempts to load a checklist via a species featured in the rare birds section, it can take up to a minute to load the checklist. It’s been like this for at least two years. And no, this isn’t an issue with my phone - I’ve replicated this issue on other phones. Next, getting any sort of response from people who run the app is impossible. I’ve never gotten a response from them (although if BirdsEye has the same owner it had 10 years, this is not surprising). Lastly, each year there seems to be fewer and fewer updates to the app. In fact, I don’t think there have been any in 2021. And in past couple of weeks more things have stopped working on the app..Dany SloanVersion: 2.6.1

BirdsEye Bird Finding Guide works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BirdsEye Bird Finding Guide.