NatWest Mobile Banking Negative Reviews

NatWest Mobile Banking App Complaints & User Negative Comments 2024

NatWest Mobile Banking app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using NatWest Mobile Banking? Can you share your negative thoughts about natwest mobile banking?

NatWest Mobile Banking for Negative User Reviews

✓ Horribly difficult to useMoving money between accounts has suddenly become overwhelming difficult. Why do I HAVE to set a preferred account? I don’t want or need to set a preferred account - and being forced to means i now have to change my ‘preferred’ account every time because it’s not actually my preferred account - just the one I happened to need to put money into the last time I did so. For someone like me with information processing disabilities, this makes moving my money between accounts extremely stressful to the point of making my money less, not more, accessible. If some people want to set a preferred account because that’s better for them - fine, they should be able to choose that as an option. And so should those of us who don’t need or want to set a preferred account, be able to have the option to say NO to setting a preferred account. The past few weeks of NatWest’s app is making my life a nightmare - the above is only one of the ways that is the case..Pookie snackenbergerVersion: 7.28.0

✓ Suspended accountI’m deeply disappointed with Natwest (I’ve been with Natwest since I was 19 and am now 53, by my 54th I doubt I’ll still be a customer) particularly the business banking branch that I’ve had cause to telephone 7 times in as many weeks and my business account is still suspended despite being reassured that it would be accessible by close of play each time I called. I’m at my wits end and cannot see the point of further calls as I’m being lied to. Payments are now being refused and suppliers are cancelling their services and I can’t be paid for work I’ve undertaken. Running a business on your own is hard enough these days without being undermined and sabotaged by your bank. I’m not even sure if anyone will read this but if you do I’m in trouble and need my bank to support me not undermine me. My clients are starting to see me as unprofessional and it’s a sickening way to be treated. I will be closing my business account and all my other accounts with Natwest as soon as possible and I’ll be taking this further until I get an explanation. I’m not someone who loses his temper and gets vindictive but I’m getting close to it. Please sort this out.Podcast RoopsVersion: 7.32.0

✓ Not much help with CoraI’ve tried multiple times to reach out to get my credit card that was declined for a payment here in the US unblocked in case that was the reason the payment was declined. I am within my limit and used chip and pin and for some reason the payment got declined To call from the US is expensive. The app chat keeps suggesting things I am unable to do and have not been able to speak/ chat to a real agent directly. Extremely frustrating!!!.Indi”s ReviewVersion: 7.34.0

✓ Needs workGreat start! One thing that needs to be improved is the ability to cancel previous actions. As an example, when using Apple Pay and needing to verify with code. If you don’t have access to the code via a text message when travelling with a SIM card, would be great to cancel the request. Currently can’t do anything with the app until I verify the code. Should be able to cancel and go on using the App..Nickname ommitedVersion: 5.11.1

✓ International payment hangs at confirmation and limits not displayedApp gets stuck in confirmation screen after making an international payment, unable to click done button to progress on iOS. No warning messages on international limits when making a payment, was a tiring process to work out amount by trial and error as the faq did not even address this or directs you to where the relevant limits are displayed. Fix your apps peeps, not acceptable.LeeeeeeeeeeeeeeeeeeepVersion: 7.26.0

✓ Good appApp is overall good, it’s very simple and easy to use and works completely fine and smoothly. However I really really wish NatWest would add more personalization and customization features to the app such as different colour themes and ways of displays accounts and balance. Overall can’t complain though would definitely like some more personalization features..Louis0102Version: 6.6.0

✓ Bug in app, no one will fixAlthough I find the app simple to use, there is an obvious bug in it which no one will address, even though I’ve reported it four times. In my app, the ‘choose future date’ calendar function for payments does NOT a work. It’s not clickable, is greyed-out, and there is no option to choose a payment date other than ‘immediate’/today. I’ve uninstalled the app, updated my iPad to the latest software, rebooted and reinstalled the app, and the problem persists. I’ve spent almost two hours of my time speaking to NatWest online customer services who refuse to address the issue, and deny there is a bug. All I want is for the app devs to investigate and fix it, as without the option of being able to choose a payment date and only being able to pay a bill immediately, the app is next to useless for me. Perhaps this feedback here will finally get someone to look into it and work on a fix? If they do, I will update this poor review with - hopefully - a better one..BritgoddessVersion: 7.14.0

✓ Issues With Accessibility And Its Not Just The App. I doubt anyone really cares.NatWest is very good in general for self service but, customer service is awful with a chat bot which just gets in the way, asking questions several times when all you want is to chat to a human. The app itself has some accessibility issues for those of using Voiceover, the native screen reader for IOS. A non exhaustive list below: 1. Blink To Confirm: Is extremely difficult to use when you can’t easily centre your face and blink properly due to your eye condition. Voice ID within the app has been promised in the app but, not materialised. 2. The budgeting feature doesn’t work properly with Voiceover. 3. You can’t double tap on links which the chat bot gives you in the chat window. General: The NatWest vulnerable customer line seems to have been scaled right back with an announcement saying that only people over 70 can call it. It also didn’t recognise my customer number when I keyed it in which suggests that feature is broken too. Finally fo now and I’ve obviously stopped counting: Archived statements through the app are completely inaccessible when using Voiceover. I don’t understand why banks like NatWest keep getting plaudits for being accessible when they are at best inconsistent in their approach to it and at worse have no real plan and roadmap for the continued development of it..VipodcastingVersion: 7.30.0

✓ App won’t openApp won’t open and won’t update, stuck in a loop. Has been for over a week. Very frustrating to be without mobile banking for so long..Henners890Version: 6.0.0

✓ The app lags behind other banking appsDon’t be fooled by the only glowing feedback- I bank with NatWest and 2 other banks; the technology such as face recognition and paying in checks first done by Barclays - credit scores etc. but I’m glad NatWest finally caught on. I had considered closing my account before due to the primitive app and lack of access to high street banks but didn’t when they finally pulled their socks up and caught up. However I feel they’ve gone a little to tigger happy with their add ons one gripe of my is the in app authorisation it delays the vendor from accessing money and you’ll find payments pending in your account for a week or more. Seriously what’s up with that NatWest- and not it’s not the vendor it’s your little app because I’m finding myself having to pay twice as I did on a family holiday and one doesn’t always have spare thousands laying around to pay twice all because the money is held in limbo. My only solution is to find the time to switch accounts to another more accessible bank as it’s time consuming and an extra step to have transfer large sums to another banking provider just to have a smooth transaction..Salima87Version: 7.20.0

✓ Worse bank to have an accountThey will allow you open an account and wait for you to deposit money into the account. Then send you an sms saying they don’t have to explain why your account was closed and you can not get the money deposited in the account until after 60 days. Meaning they will be using your money for something else and will not care if you have to die. Use the bank and regret it..EtcemekaVersion: 7.4.0

✓ Biometric approval is becoming a nightmare nowI have heard that biometric approval does not work efficiently on darker skins. I have been locked out of my account 6 times this morning because of it! I then have to totally re register to unlock my account . I have become so frustrated with this that I got to the stage of de selecting biometric approval for payments and selecting passcode entry instead. However when I tried to make a payment ( to a payee that I pay every week) it still defaulted to biometric approval- making me set it up. Then it says failed every minute!I had my lighting on to the max and my face in the frame! I am dark skinned but I should not have to have pitch level floodlighting for this system to work and I should be able to override biometric approval for regular payees. Also I thought biometric approval was for larger payments? This is £71 to a church which is registered as a charity. Pls can you get this matter improved and get a sense of proportion on the use of biometric approval ..ImefVersion: 7.14.0

✓ Useful with some annoying nigglesI use the app for almost all my transactions. I have accounts with 3 different banks and while the NatWest app works well enough, I am frustrated by their continuing efforts to get me to sign up to their credit rating service. It looks as though the credit rating is done by a separate company and I have no desire to share my data with them, but no matter what I do I cannot get rid of the ’new message’ indication on the Home Screen. It’s been there for months now and it’s always the same message for a service I don’t want or need. I think NatWest just want my permission to sell my data to a credit rating agency. The app is also unnecessarily difficult to log out of. You can go down through several menus to get to the service you want, which is fine, but you then have to tap back through all those screens before you can log out..UglyblokewithglassesVersion: 7.18.0

✓ Incompetence!!I’m suddenly unable to make an international transfer, which I’ve done many times before. I’ve wasted money and hours of my time trying to resolve this. I NEED MY MONEY!! What are you doing??.IneffectivenessVersion: 7.35.0

✓ Too many connection errorsWhile on good quality wifi, I find the app won’t connect even when there isn’t an outage. I probably get an issue one in three times. Add to that, that banking with NatWest has been a hateful experience so far. I won’t detail everything that has happened but suffice to say, I’ve been given the runaround from their chat people to email to the branch to a phone number that NatWest doesn’t use, another phone number that couldn’t help, back to the branch. All to add a second person to my account..ThurgrVersion: 7.25.0

✓ Unclearable notificationAccidentally opening the app 10 times a day because I can’t kill the notification bubble because it wants me to set up biometrics. Driving me mad, uninstalling. The Zeigarnik effect is a psychological phenomenon describing a tendency to remember interrupted or incomplete tasks or events more easily than tasks that have been completed. The perpetual notification is merely a trick on their customers to irritate them in to logging on more frequently, or completing some task they want you to do that would otherwise likely be ignored. I feel insulted and irritated by NatWest and this ?!*?!*?! notification that can not be cleared. If it’s not fixed on the next update I will just move my salary to another bank. If we don’t want to use biometrics, don’t manipulate your users with ancient psychological trickery. Before you get uninstalled and totally replaced by internet banks. Are you ever going to fix this?? Update came and still the perpetual bubble. Uninstalling. Can’t mark all as read, u expect users go manually clear hundreds of notifications. Stupid annoying app..HatePlusNetVersion: 7.35.0

✓ Does not workBiometric setup does not work. Help does not work. Annoying to navigate as well. I rely on this app to perform almost all my transactions, and I'm supremely frustrated by it. Biometric setup does not recognize me. I have good lighting, minimal reflection from glasses, and I'm blinking like a crazy person. Does not recognize me. Last time I used help, the whole app reset and I had to re-register for online banking when the customer service rep replied to my question about biometric setup. I didn't even get to see the response. Now, I have to dismiss the app from memory to see any updates in the help area. NatWest, if you are going to use technology to create a barrier between me and my money, you need to make sure it works..J. BullfrogVersion: 7.25.0

✓ Needs improvementConstantly getting indications that there is some new information on the app when there is not or it is not clear what it is when I open the app. Also limits on what you can do on app.GjidsbVersion: 7.32.0

✓ App is ok but as a means to get help - uselessUnfortunately as is the way with many banks, they like to usher you to their ‘intelligent assistant’ channel rather than direct contact with a human. I had spotted a standing order that was being sent out same day when it had been previously stopped at my bank… this is first month after account switch. I attempted to use chat to escalate my issue but was after navigating past the less than intelligent chat bot to get to a human I was informed a real person was in high demand and I may have to wait up to 4 hours for a response, which would have been useful as that would have been the same banking day and permitted a cancel of said standing order, however almost 8 hours later after I had gone to bed (after 11pm) a note came back on the chat saying it was too late to stop the payment as it had gone. Quelle surprise. So hence my title. Ok for general banking but rubbish for help..Jean Claude Val D'IsereVersion: 7.30.0

✓ Facial recognitionI loved this app until facial recognition. Making a payment is now a chore.Lonely fivespiceVersion: 7.13.0

✓ App crashes and Cora chat feature is not helpful at all.I have used this app for quite some time and mostly have no issues. This morning I started a chat from the app with the virtual assistant, Cora. I wait ages to get someone to contact me back and when I go to reply to them they are gone. This is not a live chat and they don’t give people any time whatsoever to log back in after receiving a text message. Incredibly bad. Having initiated the chat (first time of using that and NOT impressed one bit) the app now constantly crashes. I have logged out and restarted my iPhone (which has the 16.2 update) and can get to the app and log in, at which point it just crashes again. There is no way to talk with a person on the phone about Apple Pay issues, we are just redirected to use the app or website to use Cora. I have spent about two hours on a five minute issue and am still waiting for a solution to the issue, which is that I need a verification code to add a card to my Watch. Prior to this, I would have given the app five stars but today it has been a let down. iPad version works fine but iPhone version is the one that gives me problems. I hope the developer reads this to rectify at which problem I would give more stars. Today, it’s two out of five, but only because I can access it with my iPad..ECILOP iPLODVersion: 7.25.0

✓ Too politicalNice app - being greeted virtue signaling messages is very irritating though..Getting fitter by the day!Version: 7.18.0

✓ If you are partially sighted, forget about biometric approval.A good appp and I use it with VoiceOver almost every day as I’m registered blind. After using Face ID to log into the app, and then again to get to the biometric approval section to register, it then tries to take a normal photo where you have to put your face into an oval frame. The designers haven’t thought about any visually impaired users as there is no help. Voice Over seems to shut down and multiple error messages pop up stating something has gone wrong. The button to take the picture seems to be mostly greyed out too. Why can’t I just take a normal picture and crop it down? Why isn’t the iPhone Face ID good enough to use for BA? Got through to someone on the help line who said there was nothing they could do and no other way to register, so stuck with the app’s limitations for payments. I think I’ll try Starling or Halifax. Oh and there is an annoying ‘AI’ on the phone help system that mishears or misunderstands what you are saying unless it is the simplest quest..I amz Zery cleverVersion: 7.17.0

✓ Natwest = CANCERHidden charges. Zero understanding of modern day security. Zero customer service. To Natwest and its board of directors you are not a human being but a thing to make money off. They hate u. They think nothing of u. Phone customer service to experience what it is being treated like an animal. U will lose money. U will be abused. LEAVE NATWEST SCUM..ThreverVersion: 7.18.0

✓ Gets worse with every updateIf you bank with this bank this is the app you have to use. They add features that make it less and less convenient to use and break functionality! They did an update that stopped credit card accounts appearing in accounts list, kept saying engineers were urgently trying to fix this. The fox was issue new credit cards which then broke subscriptions as there was no auto update to processors and first use of Apple Pay with new card declined as unusual activity when same vendor was used 2 weeks before! You can log in with faceid and approve approval requests and use the same for approval of login to online banking but despite this want to force you to use their own biometrics to approve payments to payees. The biometrics doesn’t accept my face the image has too much light or too little light or face not suitable if it’s that bad registering it heaven help anyone who needs to use it as approval mechanism It basically is good now for just moving money between current account and savings account.Deanh22Version: 7.40.0

✓ Clean and easy but slow and lacks personal featuresI think this app has a really clean look to it and is generally easy to navigate. However, sometimes transactions are left in limbo, not notifying either party that it is pending (which can be a concerning wait) and when things are pending they can be as simple as an in store transaction which seems silly and can built up to be confusing when it all comes out at once. Also, the notification options are lacking. Would be nice to be able to get a notification when money is going into my account and not just out. Saves having to check on the app when you’re dealing with the previously mentioned issue. A quality of life change could also be more info on the transactions screen, like how paypal can link you / give contact info on the other party, in case there is an issue..Reviewer JamezVersion: 7.11.0

✓ Good, Something has changed recently.Overall a great app! Rivals some of the online only banks. However it’s missing a key features such a notification options of all debits and credits. Online banks apps notify you when someone pays you or a debit comes out. Also something has gone off with the third party open banking paylinks. Two of my services used to recognise I had the app installed and did authentication through the app, but both services now take me to the Natwest website login which makes authorisations of payments more complicated (dreaded card reader). I miss the above features and hope that they are fixed soon..DizJax32065Version: 7.15.1

✓ AnnoyingAnnoys me when there is a new update it logs me out and I have to re-establish login details..DonnyLamVersion: 6.0.0

✓ Transferring moneyIt has taken me a couple of hours, com I'm No and going. I could not find the link. Help line was useless. I just went round in circles. Finally have achieved my aim but not too sure how!.TonawandanVersion: 7.16.0

✓ Switching rewardTo keep it short. My husband opened a credit card account and I said I would do the same! The bank person asked if I had any savings to which I said yes! After a few questions and buttons pushed on her computer, I was told that if I switched the account to Nat West I would qualify for £200 reward. This was in the summer. I called into the branch a month later as I hadn’t received this £200 and was told that I’d definitely qualified and just wait. Another month and nothing so went back and the staff didn’t know why so told me to lodge a complaint which I did. Ive had an email to explain that I should get it sorted out in the next coming weeks! I’ve since lodged another complaint. Heard nothing. I said in my reply that it would have taken less time to press a button to transfer my £200 than to send me the two emails. I now will have to go back into town and visit the branch!!! So much for having a branch office! I find it quite embarrassing!! Not happy.DenjaqVersion: 7.36.0

✓ Annoying false NotificationIn notifications I have one item permanently there. I can’t get rid of it and it’s annoying..NhmacdVersion: 7.14.0

✓ IT muppetsWhat was a useful app is now requiring SMS activation codes -but only if you live in a few countries. Otherwise their IT system can’t manage to send a text. Nor can you opt to have the code sent by email as other banks offer as. unlike Nat West, they appreciate people actually travel and may not have access to a UK phone at all times. Perhaps that’s why it’s supposed to be a “MOBILE” app?!. That’s apparently too much for their IT system to manage, even though the online system does it just fine. So I can do online banking via internet, but not use their app. Mind-bogglingly stupid. This app is I ll-thought out, evolving backwards. Who tests these out? Nobody with any inkling of customer service, that’s for sure!.DrandrewspenceVersion: 5.18.0

✓ Buggy AppApp is very buggy and error messages do not indicate what the problems are. For example the View Pin screen errors out with a very generic error message. I’m surprised that this app gets such high reviews given its many faults and flaws..Jack in vanVersion: 7.23.0

✓ Not understanding the hype?I have recently transferred one of my accounts to NatWest. I was interested in trying their app considering how it was marketed, I was expecting something quite extraordinary and something a bit different. However I feel underwhelmed to be honest. The app was exceptionally easy to get going and logged on, that’s to be applauded, it’s so easy. The app itself is quite basic, which again is good. But it’s nowhere near as functional as my HSBC app (pay cheques in by photo through the app) or as functional as my FD or Starling app. When I paid money in, fine. To get money out I find I need a card reader!!!???? A card reader? Are we in the 1900’s? Now I have to wait for that to arrive (by post) so I can set up a payment to transfer the money out. That unfortunately has tainted my view of the whole app. If FD (who are security crazy) can do everything by fingerprint, why on earth do I need to drag a fingerprint reader around? I’ll see how it works, but from a 9/10 start, we’re now at 3/10..CitibadgerVersion: 5.13.0

✓ Good but no pay-in by scanA phone camera can scan in a cheque to pay-in. And then credit the sum to your account. Surely the best British banking app would have that feature. They’ve been doing it abroad for 3 years now.....It is not possible that thisVersion: 6.0.0

✓ Deposit a cheque … a good feature, but …This is a very good app, generally, but it has faults. I’ve example of this is the recent new feature which enables you to deposit a cheque by simply scanning a cheque from your phone. It is well executed and thought out. BUT there’s a problem, and one that others may have noticed: once you get a thumbs up that the deposit has been made, no reference is made to the amount until it has cleared. For goodness sake, NatWest, fix this omission now. How on earth could of have been left out? Within the app, you only have to make a tiny change to a payee, for example, and the app (quite rightly) texts you. I would have expected the deposit to have been referenced somewhere. Anywhere! Maybe pending, or a new section. Another example is that when you make a transfer to another account (another NatWest account), any helpful reference that you add to identity that transaction is missing. When you get a PDF, for example, of such a transaction, there is no mention of any identifying reference. Again, how could this happen?.BussteveVersion: 7.27.0

✓ Don’t botherNatWest’s app is hopeless for anyone living overseas or not in the UK. Can’t get a single thing done, can’t log in, can’t find support. Outclassed completely by my other banking apps..JWPEVersion: 5.17.0

✓ Not for meI really don’t like that in my iPad it needs to be landscape, I find it really bizarre and it’s really awkward to use the iPad when it’s in my stand, it literally makes no sense. I didn’t like the running balance and I don’t like the space wasted on things I’m. It interested in. The worst bit is when the app literally takes you out of the app & into Safari for everything, I’m not sure what the point of the app is to be honest. Anyway, I took advantage of the £200 incentive afte4 years with the Halifax, their app though obvs way more familiar, is much more intuitive. No running balance either, I dint know why. I like to know how much is un my bank before my salary is paid, as I clear that out, but I have to do the math. For me, personally , it’s way too dark. Mad. Anyway, good luck! Also, nothing works! Trying to make an additional payment ‘oh no something has gone wrong’ trying to use the chat bot, blank page. This is so annoying, I really should have stayed with Barclaycard, my error :-(.Smurffy:)Version: 7.37.1

✓ Face recognition not easily accomplished6 groups of tries is not acceptable but I guess I am supposed to be grateful it worked at all..Wsj supporterVersion: 7.15.0

✓ Does NOT support overseas usersIssue after issue and a lot of wasted time with this bank and app. They do not support those living overseas and refused to let me withdraw MY money after 2 weeks of visiting a branch during my visit back home to the UK. Closed account and moved elsewhere to a bank that supports its customers and users..DoesnotsupportVersion: 6.1.0

✓ App no longer supports overseas usersHad to update and now I never receive the activation code despite entering all other details correctly. Called customer services and they couldn’t help. Nice downgrade NatWest..CarohardoVersion: 6.3.0

✓ RubbishWow! After 5 years I’m relieved they closed my account, I have asked for an overdraft for years and constantly refused, instead they have been charging me £12 when they pay a bill for me and £12 when they refused a bill, being self employed sometimes money doesn’t arrive in time, NatWest rip you off for the privilege, Instead they could offer an overdraft which would be paid into and offset everything. Even when covid struck they wouldn’t offer an overdraft instead forcing companies to take bounce back loans. A couple of days ago my business card declined, I wasn’t sure why when funds were there, today I tried to log into my online banking which wouldn’t work, I called customer services which was a pain to get through to, the chap on the phone never mentioned anything just that he couldn’t do it, I then spoke to someone on Cora after being bored to death by Cora chatbot, this is where I learnt that my account had randomly been closed with no notice or reason, I’m furious as two large payments were due to be made today and now won’t be and not quite sure how to get paid with no account. Avoid this bank so unprofessional..TryingtoreviewthisshitappVersion: 7.20.0

✓ Problems with facial recognitionThe app is fine but the new facial recognition technology is highly unreliable. At best it takes many attempts to get it to recognise me and at worst it fails leaving no way to complete the transaction.QwtryzfgVersion: 7.13.0

✓ No longer accessible from a non UK numberI was very disappointed to find that this app is no longer accessible from my US phone..Col the Brit in TexasVersion: 6.2.0

✓ Credit score feature is incompetentThe app itself works ok, but the TransUnion credit score feature is not exactly the best out there. Even when you tell them their information is incorrect they want to blame it on a third party ie my local council for a break in my voter’s register status. Even though it is blatantly obvious that there is no gap and it is just a quirk of the way the council compiles the voter's register. Presumably other credit rating agencies use the same data and they (Experian) get it right. Worst part about it is, having told them it is incorrect they want me to provided them with proof that I was on the register for one 8 month period during the 36 years I have lived at the same address. They know I have lived here for that period, but will only show me as being on the register continuously for the last 67 months since some random glitch in their’s or the council’s records made a gap. NatWest if you are going to provide customers with their credit score at least use a company that gets it right..XpersonVersion: 7.20.0

NatWest Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NatWest Mobile Banking.