Total Connect 2.0 Positive Reviews

Total Connect 2.0 App User Positive Comments 2024

Total Connect 2.0 app received 23 positive comments and reviews by users. Can you share your positive thoughts about total connect 2.0?

Total Connect 2.0 for Positive User Reviews

✓ Priority One the One you need!Recently our alarm system stopped working properly, we called central office for help and from the first hello (Leslie), to the service agent on site (Derek), we were blessed. Leslie was kind, patient, relational, and knew her stuff. They were both 100% in their concern to make things right and care for our situation and didn’t quit until full service was back to normal. Actually it was better than before since Derek (also kind, respectful, patient, and relational) assisted us in knowing our unit better and giving us informational aiding materials to use in the future. I highly recommend Priority One!.RuzzlefanVersion: 6.9.1

✓ No Ability to Schedule ArmingThe app generally functions fine, albeit a little slowly. I’m very disappointed that there is no ability to program a schedule for arming and disarming the alarm. My previous system slowed this easily through the Rogers Home Monitoring app using the same or very similar hardware. I hope this is something that will be added soon..AM2319532Version: 6.11.1

✓ Doesn’t update I. Real-time, has minutes-long lagIt’s especially bad with Lyric thermostats that have been added as additional devices in the app. If I change the temperature anywhere else, whether on the thermostat itself or on Honeywell Home app or HomeKit app, this app will not update the temperature for minutes after. Even if the change is on this app itself, it still lags. I opened this app and canceled a temperature hold, and it said that it was resuming the schedule but it wouldn’t update the temperature to reflect the temperature in the schedule, despite that it did update in Honeywell Home and HomeKit. At least with the security panel you have the option to force sync it, because it lags with the security panel it was primarily designed for also. But it’s supposed to be compatible with Lyric thermostats since they’re part of the same product line but it’s barely compatible and clunky. Crappy app..Asst Village IdiotVersion: 6.11.7

✓ OkCameras are good quality but the software needs work. Motion sensors pick up every time a cars lights go by, cobwebs and even when the sun goes behind a cloud. I also get an alert when the camera changes from day to night mode. No need to have this alert me. I have 4 cameras and with it alerting me when it turns to day mode and then night mode every day that equals 8 notifications I don’t need. Also need the ability to set some of the motion sensors to only work late at night when no one should be around. I live in a small cul-de-sac. I want to get notified when someone turns around in front of my house between 11pm and 5am but no during the day. Overall good cameras but software needs to do a better job..JDB1876Version: 5.2.2

✓ Camera clipsClips are poor as the clips are miminual, for example, when a car stops at the house, the clip shows the person at the step, instead of getting out of the car, moving towards the house, nor does the clip show the person walking off the steps, getting into the car and driving off. We had Comcast before and regret leaving Comcast. A company that does not specialize in security is higher ranking than Ackerman, (at the least Comcast clips detailed the events)a quote unquote security company!!! Shame, shame, shame!!! Your rating no stars. In addition, we were charged for camera service for one month and we did not have the camera. And, we did not receive the credit the sale associate stated we would receive ( you know who you are)!!! Ackerman gets a No star rating!!!.56 NormVersion: 5.1.2

✓ Decent functionality, but it needs workI had my system upgraded a few years back and have been using the TC app for a while now. I use it on my alarm system only. It has two partition which the app now recognizes, which it good, but adding new users does not seem to work anymore. When I add a new user, it says I need to “manually sync users”. I read all of the help, and it says I should have a “sync panel” button, and a “Sync Users” button. I only ever get the “Sync Panel” button. I sync the panel, and the user screen says still says “not sync’ed” and no user gets added. I might have to pull out the instruction book and add new users manually and if you thought the interface on the app was bad, wait until you try the interface on the alarm panel!.Bookem4096Version: 5.9.4

✓ Dissatisfied customerI recently got my front door replaced which involved replacing the door frame as well. The sensor is in the door frame which unfortunately does not work properly anymore. I called tech support and tried to get assistance with getting it repaired. Of course I’ve been told that it would cost me $130 for some to come out to repair the sensor or they can send me a different type of sensor that will cost me $65. If I had know that this equipment would impact me getting a new door I would have never obtained this alarm system. I wish I had know this before i renewed my contract. I don’t plan on renewing this contract once it expires..No customer appreciation :(Version: 5.8.6

✓ Marshall Miller, Canton, GaThis app is mostly unresponsive, when I need it to work. Have been stranded and unable to turn off my alarm so I could get in the house. When it does work it takes way too long to turn off or turn on the alarm. It’s likely I will be dropping it and getting a standard remote soon. I do wonder if steel doors could be blocking the signal, but if I stand at the door long enough, it may eventually work. I’m sure what seems like a long time may only be a couple of minutes when it works, but it’s no competition for the remote that worked very well and from up to 50’ and inside my car. Well, I just updated the fix for Dec 18, and it seems to be working much better. I’ll try to use it for a few days and let you know if there’s improvement. Thanks for the update..GM1Version: 4.7.3

✓ AwesomeI had this system installed in my home a couple years ago. We have two tuxedo touch keypad’s, thermostat, 4 cameras, and automated front door deadbolt, water sensors connected to my sump pumps. We have a bunch of lights and outlets connected to the system through Z wave technology. I’ve never seen a better system out there that doesn’t rely on your Wi-Fi is this is using a cellular radio so even when all the power goes out in the area our home and still protected unlike some of these do it yourself Systems you see on TV. I would recommend this to anybody because it’s amazing even the garage doors connected to it. We have what’s called a seen set up called going to bed that we click one button and it will go and close the garage door if it isn’t already, lock the front door, shut off a bunch of the lights including the outdoor lights, lower the temperature on the thermostat and armoire system. You cannot get all those features in one app with these do it yourself commercials we see so if anybody wants a real security system that is really going to work in the event of an emergency I would go with this one. Even all of the smoke detectors and carbon monoxide detectors in the home are connected to it so I know when the middle of the night if something happens emergency help is on the way and all four of my kids and my wife are protected..Mr Fire ManVersion: 5.5.0

✓ SatisfaitFonctionne très bien Jamais de problème Pour moi super.CndrbVersion: 6.33.1

✓ DaveThis TC 2.0 is awesome !! I have my whole house conveyed to a z wave built in hub to the touch screen keypad. I can control anything in my home through the system on my smart phone app. From lights to fans to heat/a/c, to water control, outside/ inside cameras, door bell cameras with audio, all my pool controls, “pump, lights, chlorinator, heater, deck lights, and the ability to create seems. For an example : I made a sean called “night lights on”, so all my night lights come on and off at a time I program into the app. I truly give the system five stars!! Ps I have credibility, as I’ve been in the security business for over 40 years and seen it all. This is the best!!!.Dave the top techVersion: 6.27.2

✓ OnPoint SecurityWe have had our security system about a year and a half and love it. It is so easy to use. Today we added glass breakage to our system and a Nest video doorbell. Matt was our installer as he was for the initial installation. He did a great job as always and patiently explained everything to us. He doesn’t leave until you know how to use all of the options. And he is always only a phone call away! Isaiah was our initial salesman and Jed has also been to our home. Everyone is super and I highly recommend OnPoint Security to anyone interested in great reliable system which is very user friendly!.Bench CreekVersion: 5.7.3

✓ Urgent urgentService Securitas inadéquat urgent urgent …. Service clientèle non rejoint able.Line treoanierVersion: 6.39.1

✓ Best in Alarm SystemsThanks for making this system work with Cody our Tec …. Cheers BBKING.BB&LIZVersion: 6.35.2

✓ False alarm and worst experienceJust transferred to this alarm company about 6 months ago and this is first false alarm issue. lady left message i had alarm go off and which zones and that they may call police. i tried to call the 800 number back and it took me a good three to five more minutes to get thru to customer service! the robot prompts are terrible and then the guy who answered asked my phone number again which it should have picked up immediately and knew who was calling in from caller id. he asked my ph number, then name, address and finally asked my passcode. he seemed to not know why i was calling! then after asking me the passcode wanted to know my email address! the whole experience with this new alarm company was horrible! i also could not disarm my alarm from the road from my app on my phone! just a horrible experience and i have had several alarm companies over last 20 plus years and this was worst trying to get thru to live person!.PauladiVersion: 5.8.6

✓ A Good App But I Have a SuggestionWe have had very good experiences with this app and our Honeywell system in general. I like the feature that reminds you to arm the system as you travel away from home-but those alerts can come too frequently and can be a pain to listen to at times. One suggestion: it would be nice if the app were able to automatically arm and disarm the house at the same times each night. There are times we can't arm the system as there will be a pet-sitter coming in each day while we are on vacation. I just can't count on folks to understand how to disarm then arm the system when they come and go. If, however, I could set the system to auto-arm itself at midnight and auto-disarm at 6AM (when there is little chance of pet-sitters yet higher chance of break-ins) I would feel more at ease while traveling..Okie79Version: 4.3.3

✓ Évaluation OmnitronExcellent service très personnalisé. Équipement à la fine pointe. Très satisfait..Gaetan LeVersion: 6.11.5

✓ TC appFor the most part, I am satisfied with the app. What I am very unhappy about is that I used to receive both email notifications as well as SMS messages but now I only receive SMS messages. No one can tell me why this has changed..RdacquayVersion: 6.39.1

✓ Not compatibleThe reason I’m giving the system a two stars is because when I purchase it it was for the ability to view my camera system through my keypad. Now since I have upgraded the camera system it is not compatible to my keypad. Why would Honeywell make a product that’s does not compatible to upgrades based off of the users demand. I am presently waiting on a technician to reply in reference to Ackerman having a unit where I can view my cameras from my office or I might have to weigh my options and go with another security company ATT or somebody that can meet my requirements. I will wait for the feedback from the technician or representative from Ackerman security company and then I will move forward from there!.Peanut+2Version: 6.6.1

✓ Exceptional InstallationI just want to commend Clint on his flawless customer service. During his initial visit, he informed me that my internet speed was not fast enough, contrary to what I was told by the sales rep. He assisted me with the phone call to Spectrum, to request their wi-fi. Clint was very personable, friendly and knowledgeable. He kept me informed of any issues and/or updates as he worked to install my surveillance cameras. After installation, he helped me with installing the TC 2.0 app on my phone. I absolutely loved his final question, “can you see what you need to see?” I replied, “YESSSS!” So far, everything is working perfectly. Even with a few spiders crawling around the cameras. Thanks again Clint and Guardian Alarm!.December 1960Version: 6.18.1

✓ Usable, not fully user-friendly or accessible.TC 2.0 has a host of helpful features. As a user of Voiceover screen-reader on Apple IOS, however, some of the buttons such as disarming and keypad are not labeled. In addition, I noticed the app shows a progress indicator after signing in, such that I am unable to arm the system from the app. This was not and issue with the previous version, but it seems to be now that I am unable to hear and activate the buttons for keypad, sensors, disarm, keypad. this happens randomly at some particular times. The progress indicator either keeps the app busy or masks the icons from voiceover speaking them also, in the my locations tab, it is somewhat difficult to determine via voice over whether the panel synch or user synch was complete. I thought this would resolve progress indicator, however it did not. other than that, the app is very helpful..RonM7Version: 5.1.2

✓ Love the appVery happy with it. Manage your expectations for alarm panel communications. Alarm panels are not super fast computers and may take a minute to respond. Remember that once you send a command or request from your phone, the signal must go to the nearest cell tower or your ISP, then to AlarmNet360’s servers, who process the request, authenticate and communicate with your panel. If it takes 30 seconds to get status is that the end of the world? To me, it is not, so I’m giving this app 5 stars as I’ve had no trouble. Can’t speak to other features like Surveillance or Smart Home etc as I strictly use TC2.0 for monitoring my alarm.Bay's my front yardVersion: 6.21.1

✓ Ready to armHello , I’m a user and installer and curious if it’s on the horizon to have on the main security screen GUI have the ability to show and say “ READY TO ARM” when nothing faulted. And with out having to goto the keypad. Also some thing when a zone is faulted. Would be nice if it says “NOT READY” This would make things faster for users to determine if it’s ready to arm from the main GUI , with out going to keypad. I’m aware you can see if a zone is faulted by looking at the sensor icon but clients always miss that. And constantly are having to wait to see what’s open by the automation sending them to sensors. It’s just a thought and curious and there maybe a reason why this hasn’t been implemented. Any way you guys have worked hard and the results are fantastic. Keep up the great work and lol forward to hearing back. Also recently I have an issues were troubles don’t clear in the app. When it’s cleared in the panel. Thanks again..CK InputVersion: 6.25.2