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Total Connect 2.0 App Complaints & User Negative Comments 2024
Total Connect 2.0 app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Total Connect 2.0? Can you share your negative thoughts about total connect 2.0?
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Total Connect 2.0 for Negative User Reviews
✓ Problems with TC 2.0On June 23 (using the June 11 updated version) both my wife and I began experiencing problems using TC 2.0 on both our iPhones and our iPads. We can disable and enable the alarm system using the app but we can no longer bypass or clear stations of our alarm system unless we use the master keypad. This is a major problem for us and our alarm company has not been able to solve it so they have told us it is a problem with the app. My alarm company has verified with Residio that this is a known iOS problem for iPads and iPhones. The only solution is to utilize Safari or Chrome and laboriously log in where full functionality still exists - in other words not to use the app! This is unacceptable so I hope they offer a bug fix soon or I will have to evaluate another alarm provider..Version: 6.11.7
✓ HOW TO FIX “OPT IN” LOG IN BUG!!!To disable the annoying and repetitive “Marketing Communications” opt in screen please do the following… 1. Log in 2. Select “My Profile” icon at bottom screen menu 3. Scroll all the way down to “Marketing Communications” and deselect “Opt-in” This should prevent that screen from popping up again. Here’s the review I wrote before I realized this… Currently when you log in you’re forced to see a screen asking you to opt in to “Marketing Communications” EVERY SINGLE TIME. It’s extremely frustrating when get home to open my garage door and then I go into a panic to disarm my system before the alarm goes off. This “opt in” screen has lead to the alarm going off and getting calls from my professional monitoring company for a false alarm. What a waste of resources and time. There is a delay to arm or disarm because my device is sometimes switching between Wi-Fi / cellular data as I’m at the outer range in my driveway. The fact that this has gone on for months leads me to believe if they cannot fix a small bug quickly how long will they really support this app and system before it’s considered obsolete? I doubt I’ll pay to upgrade at that time and I’ll just switch to a whole new self monitoring company and system. It’s a shame because other than this bug and it not being HomeKit compatible, it’s pretty good..Version: 6.25.2
✓ The worst Customer Service and Salesman lied.Can you believe that this company is all about collecting checks by any means necessary. The salesman used my wife’s credit she never wanted this company. I told her to trust me. We can get it fixed. They never took it from her name to my name. I was the one that called met the salesman little did I k w that would be the last time I would see this guy. The third party technician the installer was not telling me that this company sucked all he said is they cut me a check for my installs. I should have been more alert and maybe asked more questions. But I hate blaming myself for other people that are currupt. The salesman was there really to close this card scamming. Not realizing it was in my wife’s name. I signed and off he went never to be heard from again. 15 texts with no reply I felt uneasy. But when my equipment wasn’t working I got no love at all. I stopped paying the bill and paid off the loan I took out for the cameras that do t work. Frustrated with out security and I’ve had to call the police twice. So do yourself a favor and stay away from this horrible company..Version: 6.38.2
✓ Ne marche pas!L’application ne fonctionne plus! Chaque fois il nous montre un erreur de requête. « Nou ne pouvons pas nous connecter à votre système, réessayer plus tard ».Version: 6.33.1
✓ Poor customer serviceDifficult to contact Poor customer service.Version: 6.35.2
✓ UnimpressedThe system is impressive and it’s fairly user-friendly, but the “ring” style door bell does not notify you if someone is at your door or ringing the door bell. The house doesn’t even ring when the doorbell is pushed. The doorbell is basically just a live feed of the front door. Nowhere in the settings does it specific where you can enable notifications for the doorbell. Although there is a setting to enable push notification (which I have enabled), it still does not notify me when the bell is pushed. Had a lot of trouble with the lock-unlock switch on the app. That has since been resolved and is working fairly well. The lights, which can be switched on and off from the app, take some time to actually communicate with the light sensors, and sometimes the light will show in the “on” stitch’s (ie 15%) but the light not actually be on. There is obviously some thing that need to be resolved with this app, but as of right now, does not really seem worth it to have. Unimpressed with it overall..Version: 6.12.1
✓ InconsistentI have it set to notify via SMS and it only works about half the time. Emails come more frequently but they’re also not 100%..Version: 6.39.1
✓ Frequent -unable to communicate to panelI like the idea of entering a password to arm and disarming the system. This app is easy to use and I like the visual displays. The only drawback that I experienced is with the app communication with the panel. At lest once a day I am unable to use the app to arm and disarm the system. This has been happening consistently for the last 6 weeks. I have the technician come to my house 6 times and he was unable to completely resolve the issue. He changed the panel, ensure I have optimal wireless connection, ensure the system have ample power, worked with Honeywell technical support, etc.. the conclusion- the company doesn’t know if it’s the equipment/wiring of the panelor the app that is causing issue. My problem is still present..Version: 5.10.4
✓ Worst security company ever!The cameras don’t record when people are clearly walking by. They only work when they want to. I can rarely pull up the camera feed on my phone. I had a visitor from out of town set off my alarm. It sounded for 30mins before I was able to turn it off. No one called me to see if everything was ok. Police did not show up at my door. If it was an intruder I’d probably be dead. I’ve called multiple times and had multiple techs come out and attempted to fix these issues. They’re never resolved. I called to cancel my contract and the woman told me I could cancel for $700!!!! The contract doesn’t mean anything if the services aren’t being provided. I will call once more to cancel this contract. If Safe Streets does not allow me to cancel. I will close my bank account so they’re unable to charge me for services not provide!!.Version: 6.32.0
✓ App used to work flawlesslyBefore most recent update app work excellent, after update cannot use quick arm keys and always shows unarmed on main app screen have to go into keypad to arm or disarm alarm. Very inconvenient considering it takes a while to get the keypad open. Contacted customer support by email as soon as I noticed this and was told it is a cell signal issue. Funny now that I look more people are having the same issue and yet my signal seems to be fine. Think it is time to fix the errors with this update and put out a new update for the app so everything will work again. Everything is definitely set up properly have had the security system for many years. Just recently this started happening. I had a technician come and check the system and all is fine..Version: 5.2.2
✓ DreadfulSeldom works properly.Version: 6.37.2
✓ TC 2.0 malfunctionsTerrible ! Breaks down - can’t obtain notifications. Keeps telling me update in progress and never works. All this at $60 a month. Not worth it.Version: 6.38.2
✓ IPad AppThe app on iPad no longer works.Version: 6.33.1
✓ InconveniencedAs a new owner, we got an installation for the security panel which stopped working after two weeks. The guy who previously installed it came back and was very nice about the issue and reinstalled a new panel. About a week later, the events to see previous movement from the doorbell doesn’t work. I called to figure out what was the issue and the lady joked on the phone with me talking about how I need a Ring type camera system which I have no idea what she was talking about. Seriously, unprofessional. She stated that the entire issue seems to be down and that they are working on it, however she wasn’t able to assist me since I wasn’t home. I’m patient enough where I can understand issues, however, this is a security company that clearly has made a horrible first impression especially with not having the system for a month and two complications happening. Not only that, I get a representative on the phone joking about me needing a Ring door bell instead. Super inconvenienced, don’t feel like my house is secure, really want to drop them if I can any other issues within the next week..Version: 4.9.3
✓ Not amazing.It nice to lock a door or arm/disarm from the phone but the app doesn’t always work. The doorbell camera is the WORST doorbell cam on the market and costs more than the far superior Eufy or ring. That makes no sense coming from a powerhouse like Honeywell but it’s time to get out of the 2000s and into the 20’s Honeywell. A control 4 system from 2006 would work better than this. Don’t waste your money on cameras, I learned the hard way and ended up removing and trying to sell to recoup the cost which was not even worth the time. The cameras are glorified baby cameras… Dont waste your money on those.. The biggest annoyance of this app is in the name. TC 2.0. Ever since I’ve downloaded it EVERY single time I type 20, auto correct changes it to 2.0. The only solution and I’ve done it and it works is to delete the app. Yes, this is an apple problem too but why have the version in the app name. Just call it Total Connect and roll out new versions as they are released..Version: 6.14.1
✓ Problème de sécuritéNous armons le systèmes et nous avons reçus la confirmation que le système est armée. À plusieurs reprises lors de notre reprise, le système n’est pas armée..Version: 6.39.1
✓ Doesn’t sync real time and disarm/arm delaysWe have been using this app for home security now for almost a year. It in a short term rental (vacation home)We have various guest going in and out a week. We often have to hit disarm or arm multiple times in order to shut the alarm off for people coming into the house. This can be very frustrating with someone standing at the door, and we can’t let them in because it takes 10 minutes to disarm the system. The lock also does not sync. It took us a few times of running back to the house to figure this out, while the app says the house is unlocked it was actually locked. We would turn all the way back around to go home to lock the door because the app wasn’t working all to find out that the door was locked all along..Version: 6.19.1
✓ Can’t reconnect and no help.Unable to recover cameras after network outage. No help available..Version: 6.36.2
✓ Camera is Unavailable ALOTTC deserves zero (0) stars. Don’t kno if its an iPhone thing but I hope to God that nothing ever happens at my house because these cameras won’t warn me, help protect me or show evidence because they’re always unavailable. If u turn on notifications you’ll get one for ever visitor but also every car that drives by, every bicycle that goes by, every car started, school bus pulling off at the corner and I don’t live on the corner, every hammer that hits a nail to hang a sign across the street. You get one for every bird that chirps, bass from a car in the distance, boom from military trainings, a conversation next door, and any other noise u can think of. You can’t control the level of notifications. You get them all or u get none. Like if my neighbor across the street coughs I don’t need to kno and it’s a pretty good distance from her porch to mine. If their on I get a notification every 5 minutes all day. Then I click on it and the clip and live is unavailable. I’d pay for Ring or something better but I’m I someone else’s house. My family member is wasting their money and has been for many years now. This camera system and doorbell camera system is complete garbage..Version: 6.37.1
✓ Request failureThis app is in dire need of an update , constantly get request failure when trying to arm or disarm when getting near the home , alarm company does nothing about it.Version: 6.36.2
✓ Don’t ask for IDSo I have had two alarm systems on my previous house. Anytime the alarm is accidentally triggered, they would call and ask for my password, or ask if I am OK? So far we have had to have your company call us several times as we have been learning the system and have accidentally triggered it. Not one time has any operator asked me for my password or if I am OK. They just take my word for it that it accidentally went off on me and they say OK we will disregard. But how do you know, that I am not being held hostage. Or that I am in danger? They don’t even ask me the address. They asked me if my address is blah blah blah and I say yes… but what if I was a burglar? Easy just to answer yes. Not very “secure” ..Version: 6.20.1
✓ Terrible UpdateThe latest app update completely broke compatibility with VoiceOver. Please fix this!.Version: 4.3.3
✓ Way too finicky!The thermostats and the VAM (vista automation module) lose their connection Frequently. Trying to set up the VAM is extremely difficult. You need Multiple attempts to find the internet connection and get it to connect. 3 hours the first time! There is no customer service from Honeywell because the alarm system controls the thermostats so I have to have an alarm tech come out for any issues. The website that I can go to to check the connection is so old and the security certificate expired. Not sure why Honeywell can not come up with a better site. The features of the thermostat are limited once it becomes part of the alarm network. Permanent hold is not even an option! They updated the total connect website but they discontinued setting the schedule for the thermostats. Now it has to be done by creating scenes... good luck trying to figure that out! Lucky the app still allows me to program the thermostats following a normal time sequence. Two years of experience with these units and I should have bought another brand of thermostats..Version: 6.2.2
✓ It works sometimesWhen i bought worked great Now cant see events Looking for my old ring door to reinstall Sending this back.Version: 6.34.3
✓ App connectivity to panel is slow/unreliableSince downloading this app, it worked great for the first few months, but has since became slow to send or receive commands. There has been many times where I pull up to my house & attempt to use the app to disarm my house and I sit outside for 3-7 minutes waiting for the app to connect to the panel. I’ve contacted my alarm company provider several times and they have told me I’m the only one experiencing this issue so they suggest I delete and reinstall the app. I’m getting sick of doing this over and over again. I have an iPhone 13 and my phone is connected to LTE or my home wifi (518mbps download & 118mbps upload). In July 2023 an update to iOS came and now Apple home app can sync to the Honeywell alarm panel and that app is 700% faster (almost instantaneous) than the TC app. I’m deleting this app now..Version: 6.33.1
✓ Slow and iffy controlThe app is frustratingly slow to work with the security system and cameras, with significant lag despite an Orbi mesh system with great coverage and signal strength. It is faster for me to walk through the house to activate/deactivate our security, which is on the other end of the house from where I need to let the dog out at night, so this app doesn’t help me in the middle of the night when I most need it. Access to camera feed is also laggy. The security system and camera hardware are a separate issue, but they were expensive and on the lower tier of available tech (which we did not adequately research at the time, having been sold on these by our home security provider, so mea culpa) when we bought them, and the quality of the app matches the quality of the hardware..Version: 6.38.2
✓ Update of appDid the update on the app and now it does not work. Tried resetting password but it doesnt let me. Please resolve this issue Wendy.Version: 6.37.2
✓ Hire New DevelopersEvery new version of this app is better than the next one. In other words, it just keeps getting worse. Sensor bypassing used to be simple, intuitive, and right on the home screen on iPad. Now you have to go to a separate screen and even after bypassing sensors it is hard to tell if they are actually bypassed. How hard is that to get right? I would recommend working on connectivity issues which have plagued this app from the start rather than “tweaking” the UI which these current developers clearly understand little about. This app should be simple and intuitive to use and with rock solid connectivity. Currently it has neither. I paid hundreds of dollars for the hardware and am wondering if I will have to do that again with a different vendor just to get a decent iPhone / iPad app to control it? Come on Honeywell, hire some decent software developers! Update - this app has become unusable and rarely is able to connect to the panel anymore... Zone Data Error... Cannot Connect To Panel At This Time... This Junk DOES NOT WORK AT ALL ANYMORE!!! PERIOD!!! How hard is this to do Honeywell??? Hire some competent developers and fire the clowns that ruined this rather simple to do app. I am going to have to switch vendors for my security system ... I am paying for this!!!.Version: 6.16.1
✓ Can’t do muchNope.Version: 6.36.2
✓ Trouble with skybell and window sensorMy skybell has had to be serviced and replaced all within a year and a half. It keeps losing its WiFi connection. The service team at Northstar read the notes on my account and end up hanging up on me and I have to call back and wait a long time to try again to get help. I don’t like that they want to charge me for a technician to come out to fix their malfunctioning equipment which means that I’m paying for service that I’m not receiving. Now my skybell has lost the WiFi connection again which means I must spend my day trying to get back online again. The alarm on my window sensor just went off for no reason so they disconnected something and now that doesn’t work and I’m paying for it. If you go to complain they hang up on you..Version: 4.7.2
✓ I’ll give you 5 stars when you change the app nameApple a glitch where it auto corrects 20 to 2.0 if you have an app with 2.0 in the name. There is no way to get rid of it but to delete the app. The 2.0 auto correct is infuriating as I put 20 in my text 100 times for every time is need to write 2.0. Other then that the app works well just find this frustrating..Version: 6.13.1
✓ Tc 2.0 for fluent alarm systemApp is garbage, constantly crashes and can’t communicate with thermostat and doors say they are unlocked but are locked very disappointed I don’t recommend.Version: 6.34.2
✓ VERY poor user experienceWe constantly have problems with this app! We expected service from ADT only to find out we don’t even GET an ADT monitoring app, but instead stuck with this app. It clooks nstanrlt freezes up, never connects to the alarm to arm and disarm quickly, only sometimes records and sends notices about arming and disarming, and often times can’t clear an alarm due to its failure to connect with the panel. Even worse, ever since the recent upgrade, the app cams run slower, freezes while trying to watch playbacks, and is now causing a waste of time because every time I log in I am forced to say no to receiving the marketing crap bc after saying no to the opt in, it shows up every time I log in. We met with ADT yesterday and are doing our best to switch to a different camera system so we would not have to rely on this app because it is the most non user-friendly app I’ve experienced the use of in years..Version: 6.24.2
✓ Terrible connectionI cannot ever login to take off or put on the alarm I always receive a message that there was an error logging on to the connection.Version: 6.37.2
✓ Doesn't work if you're not in USAThere's a USA site and 'rest of world' site. I'm in Australia so I set up an account with that country. Then you download this Ap (there's no others available) but guess what, its USA only. Honeywell in their wisdom has created two identical web pages (USA and 'Rest of World') but no Ap support. Waste of your time really....Version: 3.0.32
✓ Need SME features added and some removedIn the app, we need the ability to trigger a panic alarm as if we were at a physical keypad. Fire, police, aux/medical all need to be available in the app. Why? What if someone broke in, my system is disarmed, I lock myself in my room and closet with no keypad. Yeah, we need the ability to trigger panics via the app. TO REMOVE: If a silent alarm is triggered, the app should NOT sound or alert on the phone. That defeats the purpose of it being a SILENT alarm. I accidentally triggered my Silent Holdup Alarm, keypads did nothing, but my phone went off with what the alarm and everything. Defeats the purpose of it being a silent alarm. These are things that should be rectified as soon as possible. There have been many time where I, or someone in my household, have needed to trigger a panic alarm (medical emergency) from our phone and we can’t. It needs fixed..Version: 6.14.1
✓ Souvent des bugsIl arrive souvent que l’application ne soit pas disponible. Sinon c’est parfait merci beaucoup!.Version: 6.37.2
✓ Extremely not happy customerI have had the alarm system for abt 3 yrs now. The alarm part works fine. The camera they could never get to work.. could not connect to my Wifi for some reason. The first attempt to get a camera was abt a year ago, I believe.. they took the camera back down and took it with them.. due to not being able to connect camera to my WiFi. Mind u, my WiFi works perfectly fine with every other wireless product I have had.. so I thought I’d give it another try and called them back out to try to install another camera before I was to leave for out of state for 10 days.. I’m goin to cut to the chase.. once again they couldn’t connect to WiFi and blamed it on att.. so att gave me new router and said everything looked good and in working order. Tried to get a tech back before leaving for vaca and after 2 hrs on phone and climbing up and down ladder trying things the guy on the phone was having me try, I asked to speak with a supervisor.. They could not get tech there before I was to depart so I argued to let me out of contract so I could go elsewhere and they refused..and needless to say, myhouse was robbed and glass sliding door busted out while I was gone. Would have been nice to have a camera working.. I’m still contemplating taking my police report and suing them for the price to replace door ( which I obviously had to do immediately upon arriving home) and my stolen property.. I definitely would NOT recommend amp or total connect..Version: 5.9.4
✓ Mauvais système et surtout serviceSystème non efficace beaucoup de problème et un service exécrable.Version: 6.39.1
✓ Poor serviceLocked into an account that I don’t use very poor service.Version: 6.35.2
✓ Get some design helpI have tried to supply feedback to the development team but all of the links to do so seem to be 404 not found. The app itself is ok have been using it for years. The recent update has some issues. Read below I appreciate this app, but some of the interface seems half baked. Is there a UI designer helping this team? Is there a product owner managing the development backlog? Something as simple as the new opt in to marketing button. When you login. As an end user I get it. You want to send me something. But why must you ask me to opt in or opt out. EVERYTIME I use the application? At least 2 times a day you are asking that question to the end user. After login in a few times it will get annoying doesn’t it? I just use the app for the alarm function, and I am paying allot for the subscription service. Please fix that prompt to opt in or out of marketing. If you ask every month or so I get it. But not every single time I log in to turn on or off our alarm. Please add that bug your backlog. It might not be high priority but it is sure high impact.Version: 6.24.2
✓ SlowResponse time for the app is a bit sluggish. The geofence option for alarm reminder is nice but I frequently find myself 5-7 miles (or ten minutes or so) beyond the limit before it sends a reminder. I guess if I am walking it would be a shorter distance (sarcasm). Update: has been a while since the first review. With the new appearance, I had hoped for better improvement on the geofence. Instead, it seems even less reliable. I would guess the average response time has worsened. I found myself 20-25 minutes outside the fence several times before a response. Once I was more than 20 miles out. Once I didn't receive a response until I reentered and left again. Is this a difficult functionality? Update 2.0. Wow. First time in weeks I suddenly start getting notifications that I left my geofence. Problem is that I left it 45 minutes before and I returned 30 minutes before the notification. So would anyone in the company like to make a comment about how this is being resolved? Because right now, it isn’t giving any advantage to have notifications..Version: 4.9.3
✓ Good app, but limited countriesFor some reason, the app only has a list of about ten countries that you can set as your location. So even though Honeywell sell these systems to dealers throughout the Americas, if you’re not in one of these ten countries then the various local features (weather etc) are completely useless..Version: 5.8.6
✓ Disappointed.The app often takes very long time to respond, to the point where I’m contemplating just triggering the alarm so I can get into my own house. Extremely frustrating and buggy. The panels and arming system are also not user friendly..Version: 6.37.2
✓ Poor startJust started with a service that uses this app. So far after 3 days I’m not impressed. Something as simple as sending me a validation code to enable SMS notifications has failed repeatedly. There are no settings to adjust app appearance for font size, etc. For a large company Resideo does not seem to be putting much effort into their security system interface. Hope it improves quickly. Feb 28, 2024. Figure I’d start a journal on this app until the developer or company fixes it. Latest issue is trying to set up SMS notification. Should be simple. App asks you for which number, you enter your number and save, as with email a message to validate then pops up. When you push the validate button a screen opens saying enter code sent to your device to complete activation. Code never comes. This is pretty simple stuff and they fail here. I’ve tried 4 days in a row. Never get a code, can’t validate. No support number I can find anywhere to call. Really really bad..Version: 6.38.2
✓ Activation alarme1 fois sur deux je n’obtiens pas l’écran pour activer le système 🤷🏼♀️.Version: 6.35.2
✓ Never worksThis app never ever works, I am lucky to have it work 1 out of the 5 times I use it. The app is always up to date on my device and I still constantly have to close, clear the app from the device and re-open it and it usually still does not work. I will be switching security companies because of this app..Version: 6.33.1
✓ Application trop lenteApplication trop lente pour se connecter, pour confirmer armement, le désarmement…. L application nomme une erreur de connection alors que le système est en réalité armé. Cause de la confusion, déclenche l alarme lorsque nous ouvrons une porte. Plutôt désagréable . Pas fiable. On s attend à un autre niveau de fiabilité pour un système de sécurité et éviter de déranger la centrale pour des erreurs de connection d application.Version: 6.33.1
✓ Quelques ?? Sur le fonctionnement de ce systèmeIl arrive que les caméras ne prennent pas en compte toutes les heures. Ex de 8h00 à 8h30 rien , alors que chaque minute est prise en vidéo durant les 24 h 00. Aucune explication m’est donnée. De plus lorsque je vais sur la programmation ou détails sytème tout est en Anglais. Je ne comprends donc pas tout le fonctionnement, lorsque l’ on installe ce genre de choses on devrait en connaître tous les détails. Voila pourquoi ma note 3 De plus récemment on nous monter mais la caméra ne filme plus après lorsque l’ on est dans le couloir ni lorsque l’ on n’ y marche.Version: 6.36.2
✓ The app is okay, the system is terribleThe app works, and it’s finally showing some ease of use improvements (allowing you to add users here, change camera settings), but it stinks when it comes other uses (an example: sensor alarms—why is it going off when nothing has touched it, is the battery low) When it comes to the system, I will never again put this one in a house. We have more false alarms (always in the middle of the night) than we have ever had with ADT or Xfinity at our previous dwellings. The camera is grainy and can only record in 10 second increments (by time someone walks close enough to the door to possibly identify them, the camera has cut off). The window shatter alarm had to be permanently bypassed because the sensor was installed near the kitchen and shutting a cabinet made the alarm go off. Their motion sensors cannot bypass pets, but this was true of all systems we have tried. The Honeywell keypad looks sleek and nice, but that’s about the extent of our enjoyment of the system..Version: 4.6.2
✓ No I don’t want to opt inThis slow app has added a layer where they ask you if you want to opt in to notifications before you can get to the main screen. No I don’t. I just want to turn my alarm off/on..Version: 6.24.2
✓ Can’t even open it!Can’t open it remotely and alarm company can’t help!.Version: 6.34.2
✓ Not happy with this appI’ve had this app for about 3 years as part of an upgrade to a wireless alarm system. I was told the app would allow me to arm and disarm my alarm in my driveway so I could open and enter the garage door without setting off the alarm. It worked okay off and on, but I haven’t been able to get it to connect to the alarm for several days. The alarm company verified that my system is working fine and they offered to send a technician over to “instruct me on how to use the app” and charge me for doing it. I know how the app should work. I have deleted the app then reinstalled it. Still can’t connect. I rebooted my router and my iPhone. I loaded the app on my iPad. Nothing has helped it connect to my alarm. I just get a message that says “connection timed out” and suggests I check my wifi. My wifi works fine with everything else and I have strong signal everywhere near my house of 15 to 20 Mbps. In the past, the technician blamed Verizon for the problems now they are blaming me. I think its time to find another alarm company that doesn’t use this app..Version: 6.10.1
✓ AppThe worse app ever Almost never works.Version: 6.34.3
✓ Customer support unresponsive; new app doesn’t allow control of sensorsI upgraded to the new version of the TC 2.0 software. After upgrading, I can obtain a list of all the sensors, but I am unable to activate/bypass any of the sensors, if necessary. I contacted customer support through the app and received a Robo message referring me to the FAQ page. Obviously, if the FAQ page and answered my question, I would not have needed to actually contact “customer support“ to try and obtain a resolution. The only option that you have on the app is the FAQ page, or you can send a text through their app. Despite requesting a phone call to resolve it, I have not received one. I did receive, as part of my Robo response, a suggestion to contact my dealer. I made a point of explaining that I would not incur a site visit fee for a problem that obviously emanates from the app, only to be told by the service personnel that it is an app issue that they do not control. Very disappointing. I would note, that the website still works fine, but what is the point in having an app for convenience if you cannot perform the functions that you want/need to perform?.Version: 6.1.1
✓ Très insatisfaitLes caméras débarque du WI-FI et s’est impossible de les réactiver.Version: 6.38.2
✓ Constant camera problemsThe alarm system is ok except it takes forever to connect with the panel. My problem is the cameras. When first installed I kept getting knocked off wifi. The techs said there was no correlation but when I unplugged the cameras the WiFi was fine. I increased the modem speed which solved that problem. I still don’t get events half the time even though my dog is home and I know there should be events. 10 second views are too short. Night vision doesn’t show and I know my dog is peeing in the den. The techs with the security company can’t contact tech support because of hold time. Very disappointing to say the least. UPDATE Still having the same issues. Customer support wanted me to email them giving details, which I did, but no response to my email. It appears Customer support is no better than their app. Looks like I need a new service!.Version: 4.9.3
✓ Bad user interface and worse functionalityFrom 2021: still terrible. The same problems with functionality persist two years after my first review. Now even worse. The programmed events do not work. I have programmed a Monday through Friday open/close schedule. Every Wednesday at 1pm the system moves the temperature to the “off” hours temperature so into he winter we get cold and the summer we are burning up and have to go manually adjust the thermostats. Most days the program does. It turn on in the mornings. In the summer not a big deal, the AC catches up fast, but in the winter, my business is cold for two hours if I do not remember to raise the heat from the app while I’m still at home. My contractor that installed the product has been unable to figure out the problem. Totally unacceptable. I am building a second office and have instructed the contractor that we will not be using this product! From 2018: I have used this app for over a year and a half for my business. When controlling the HVAC it won’t accept a change in temp or fan setting on the first try. It has always required a second change before actually updating. The scheduling options are limited and time consuming to edit. The “circ” setting on the compatible wall mount control panel is not available in the programming options. I thought there would be an update to address this but still having the same issues I’ve had since day 1..Version: 6.5.2
✓ Worst App and Security ServiceWorst than the App not working half the time and freezing up when your trying to alarm and disarm the system is that the company that is making us use this crappy outdated technology is forcing us to pay the remaining $1600 plus $1000 equipment removal fee because we unknowingly signed a 5 yrs agreement. I am a small business. I have two years left on my lease and need security services. Just because I wrote a bad Yelp review the owner of the business came to my office to threaten me with a lawsuit and he said he was going to forcefully take my equipment away and charge me for it. Do we live in America? So now I’m dealing with a legal issue and I’m standing up for the good of human kind against other businesses who take pleasure bullying and being hurtful to other businesses. He said “you are nothing to me, I am a nationally running business and do not need you.” Well, at this point I’d rather pay all the fines and an attorney and keep my bad review on Yelp because it is 100% truth..Version: 6.20.1
✓ FrustratedThis is the worst, most frustrating app. It takes so long to load each time I open the app. When I select arm or disarm, again it takes such a long time, then times out. Ninety percent of the time, it takes two attempts-once or twice it has taken three. It has gotten worse since updating the app. I’ve used apps in the past where opening the app and arming/disarming was instant. I would not recommend this app to anyone..Version: 6.33.1
✓ Terrible functionalityI have used the TotalConnect apps for many years. They have always been slow, buggy and over-priced. I have lived in this house 12 years and have upgraded my security panel FOUR times and still, I switch a Z-Wave+ device off via the app and there’s maybe a 25% chance it will work — despite it working fine at the panel. Try to run one of their smart scenes, which can only be controlled by the app and not the panel, and 95% of the time the API calls to their servers or the calls back to my panel fail. It’s just flat out ridiculous how unreliable this garbage is. For a small fraction of the price of this security system, and for a small fraction of the monthly service fee, I can secure my entire home and integrate high-quality 2k indoor/outdoor security cameras with Wyze. I can automate everything exactly how I want, they don’t nickel and dime me for every little thing, and every single time I try to use it, it works perfectly. I’ve been using it on the second house for over a year and just love it. Soon I will be ripping out my “old” Lynx Lyric panel and replacing it with Wyze. Good bye, Total Connect 2.0!.Version: 6.23.1
✓ Buggy, hard to sort out issues, IntermittentI have it connected to our Tuxedo home system and this programs has good intentions but just doesn’t live up to its goals. Quirky, inconsistent, hard to understand and figure out when it doesn’t work, won’t Sync, Syncs Automation but then not the Security Zones, won’t connect to the Panel. Reboot everything and still get the same issues. The hardest things to work with are things that work intermittently and this program does that. Very frustrating. I wish they would get it figured out as it could be a very good program. Perhaps it is trying to do too much and integrate too many disparate applications and it’s not possible..Version: 6.7.1
✓ Great app, but Apple Watch crashes make it 2 starsI use this app on my phone and Apple Watch to arm and disarm my home security system. It works flawlessly on my phone, but the latest version has been very buggy on my watch. The app frequently crashes, times out, or fails to arm the security system. More than 75% of the time I am unable to set the security system from my watch. It used to work flawlessly in previous versions, but after the most recent updates has it started failing more than it works. And this is on a series 3 Apple Watch, the latest hardware. I tried to reach out to customer support to ask about these crashes, but in order to send them an email they require you to opt in to future marketing communications. I guess it’s not that big a deal to click “unsubscribe” once I start getting them, but it’s still pretty scummy that they can’t reply to my email without also making me consent to getting marketing communications at the same time. I hope that this app is fixed for my Apple Watch in future updates. Until then, it’s basically unusable on the watch for me..Version: 4.8.5
✓ Fonctionne malLe texte n’apparaît pas. C’est blanc sur blanc..Version: 6.35.2
✓ Horrible user interfaceHelp centre is useless No interactive chat Not intuitive.Version: 6.39.1
✓ Terrible security reliabilityReliability is terrible - have a mesh WiFi and ap is 15 feet from canners a vx1 and always disconnects ring doorbell never had a problem very disappointing.Version: 6.36.2
✓ Uselessly slowMaking changes on the app routinely don’t sync, and the app communication with the panel often doesn’t work. This was not a problem with me over the last 2 years until about a few months ago..Version: 6.34.3
✓ Poor not recommendedExtremely slow to use Terrible wait time to aram or disarm Often doesnt work and gives error messages Have to log out and log back in to be able to use Very dispaointing and will definitely change it Eventually.Version: 6.34.2
✓ US onlyIf the service is only available in the USA then dont put it in the UK app store.Version: 3.9.3
✓ Compatibility problemsI’m no able to add my Google Doorbell 2nd generation to my TC2.0 and can’t connect my TC2.0 account to my Google Home..Version: 6.36.2
✓ Frustrated user.App says disarmed when panel is armed, frequently! Seems to be one thing after another with this service. Recommend don’t use! So unreliable! Unbelievable!! The worst I’ve ever used!! Last two days, doesn’t work at all! Finally seeing some improvement.up to your old tricks again, very frustrating!! This is so unreliable!!.Version: 6.39.1
✓ Communication Error Incorrect DisplayAfter upgrading to The latest version of IOS my home screen displays Armed when in fact the alarm is DISARMED. when choosing the panel option after it connects it reads correct status, but again the home screen does not. When attempting to change status to disarm the app times out. I have tried to reinstall the application as well as restarting my WiFi network on top of restarting and reconnecting the Honeywell hardwired physical system but nothing corrects the issue. I am going to assume it is a software problem and the developers are working on it...... if not I will delete it permanently and seek an alternative alarm system that functions properly with quicker comparability when an update is installed on our operating systems..Version: 5.8.5
✓ ReviewUnreliable sign in.Version: 6.35.2
✓ Frustrating!!Hello! I’m a homeowner with your Honeywell system, who is very frustrated. Well, I guess I should be thankful that the basic system seems to be stable, and operates normally, but when I try to use the remote features, like the TC2.0 app, it’s got a lot of issues. EVERY time I leave my designated geofence area, it will notify me that I have left my house unarmed, when in fact, I haven’t. Of course, I always have to go into the app and verify, and when I open the app, the first page is ALWAYS green, saying “disarmed”. I must go further, to the keyboard feature, where it always confirms that I have in fact armed the system. Can’t anything I spend tons of money on, just work likening ya supposed to? ( p.s. my security cameras are inaccessible while away from my personal high speed internet at home. They need a tremendous amount of bandwidth, and hardly any place else on earth, other than my home, has what it takes to see my cameras. I should have gotten Simply Safe!!).Version: 5.2.2
✓ Changement de mode de payementJ’ai du mal à changer ma carte de payement.Version: 6.37.1
✓ Tc appEver since we upgraded to this security system we have been having trouble hooking up using the tc app. It only works about 80 percent of the time and it is very annoying.Is there an update for this app or do we just have to live with substandard service. I don’t know if anyone checks these reviews but this almost totally useless. This app is steadily getting worse as time goes by. I have deleted the app and reinstalled it and it still only works about half of the time.Version: 6.34.2
✓ Disappointed in appI am very disappointed in this app and customer service tried to call because I think the issues with the app and nobody will talk to customers. There is such a delay in the app when arming and disarming they need to completely remake this app this app is not worth the hassle.Version: 6.33.1
✓ Terrible App / Rarely WorksThe app is such poor quality. More than half the time it doesn’t connect or you have to do it multiple times to get the system to activate. It’s one of the poorest quality apps for security system available activation that I’ve seen in the market..Version: 6.11.1
✓ It’s okay, but needs improvement.The experience of the app is not bad. However, the amount of time it takes for total connect to understand a status change from armed to disarmed and vice versa, is abysmal..Version: 6.32.0
✓ So frustratingThis app has more flaws and omissions than features. Put in a network connection test Front screen is a very poor design with too much wasted blank space - e.g. Show internal dwelling temperature.Version: 6.36.2
✓ This app sucksThis app sucks most of the time it won’t connect to panel or it is unable to disarm the alarm it just sucks.Version: 6.33.1
🙂 Total Connect 2.0 Positive Reviews
Total Connect 2.0 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Total Connect 2.0.
⛔ Total Connect 2.0 Problems
