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The Telegraph e-paper App Complaints & User Negative Comments 2024
The Telegraph e-paper app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using The Telegraph e-paper? Can you share your negative thoughts about the telegraph e-paper?
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The Telegraph e-paper for Negative User Reviews
✓ Worst app everThis is and always has been the worst app in the App Store, it consistently does not work and has never worked well, it is obvious reading the reviews that anybody that has given this app any more than 1 star or has anything remotely good to say about it probably works for the daily telegraph, don't waste your money, go and buy the paper at least then you will receive it, the help desk is pathetic too, quite a shame given it's a good paper.Version: 3.1
✓ Australian crapFake Australian crap, British wannabe..Version: 3.1
✓ Yes, it's Australian!Yet another piece of junk cluttering up my system..Version: 4.4.2
✓ Sunday telegraph...but where is the UK edition?.Version: 2.5
✓ No paperSick of finding no paper there you pay for it a digital file shouldn't be hard to upload its not being printed tech support doesn't help just say they don't have paper who has the guy on street selling the hardcopy????? Paying for frustration at moment.Version: 4.9.13
✓ I give up!I have truly tried very hard to like this App for approximately 12 months, but unfortunately it is complete rubbish and a complete waste of money. It is very unreliable - newspaper will not load regularly, despite following all the instruction from the developer, if it loads, pages disappear before your eyes, it freezes, I sometimes don't successfully get my paper until the evening and just to add to my increasing frustration the App often crashes. So now all that is left is to cancel my subscription. Don't bother with this App..Version: 3.1
✓ Australian version! Not British...rubbish!Should say this on the write up as I wouldn't have wasted my time downloading it just to delete it!!.Version: 3.1
✓ Hurry and fix itThe app just stopped working. No new editions since 14 April. No communications to say why. Very annoying when you have paid for a subscription.Version: 4.9.13
✓ My Paper is not being delivered - Hopeless SupportI have been a subscriber for +10years. My last monthly subscription was paid 2nd April but for some unknown reason paper delivery ceased 15th April. I have deleted and reinstalled the app without success. I have made contact with both Apple Itunesstore support and the developer of the App multiple times. Both blame each other and no one accepts responsibility to resolve my issue. I’m done. I’m cancelling my subscription..Version: 4.9.13
✓ TerribleThe whole point is so you can download the paper. Sometimes it don’t even come through till later in the day. Not good enough..Version: 4.9.13
✓ Australian !!!!!!Unless you live in Australia, there's little point !!.Version: 2.3
✓ E-paper has stopped workingSame problem as the last two reviews- stopped working on the 15th of April. No support at all! I’ve tried everything..Version: 4.9.13
✓ 0 stars. Does not work...Like very one else here, I have been a long term subscriber. A few weeks ago the paper just stopped downloading. Both News Ltd and Apple are saying that each other are to blame......use a different media outlet. They owe me a refund..Version: 4.9.13
✓ Poor deliveryGenerally happy with the display of the newspaper but the delivery is a real issue. Nothing better than staying in bed to read the newspaper on a Sunday morning. It is nearly midday and still cannot get the paper. If the news is going to be late why should I keep paying for this!!!!.Version: 4.9.5
✓ Australian TelegraphNo where does it say it's the Australian telegraph. All I wanted was to read the UK version. Waste of time.Version: 2.4
✓ Issue with subscriptionSeems the suppliers had an issue with the press arrangements for this paper and supply stopped mid April with no notice. When contacting them they explained the issue but gave no details of a resolve or refund of payments made for the full month of April...no idea if the content will return or not....no one seems to know...☹️.Version: 4.9.13
✓ Riddled with bugsThe 'new' version is flashier but unstable. It takes an age to download and even longer to open. Navigation is clunky and don't even try the crossword - the clues will disappear off the top of your screen and you'll wait for ever to type in an answer. I really regret my year's subscription. Of course the quality of journalism is good, but if you want to be informed without frustration, buy the paper. Why can't we give no stars?.Version: 4.4.2.1
✓ Buggy as hell!Since the last update this app now crashes every time I try to read an edition. I counted 72 crashes in a single session, and amounts to more than a crash per page. Was ANY testing performed before it was released!?!? Not good enough please release an update to fix soon, or else I'll cancel my subscription and go old school. Not good enough for a media company to have something in the market that is totally unusable...I can't even get beyond the first page of this mornings edition! My recommendation is for people to not download this app until the developers release a patch pronto...you'll end up being frustrated at the number of times you try to read the epaper only to have it crash on you. #superfail!.Version: 3.1
✓ BrianWhat is this all about????.Version: 3.4.0
✓ Australia???Same as everyone else! I'm sure it's great if you live in Australia...I don't, so it's pretty useless..Version: 3.1
✓ Union jackTake no notice of the submit review because the papers rubbish unless your Aussie . It's been sold under false pretence, its an Australian paper. I live in the UK so I thought it was the British paper (silly me). The synopsis doesn't say it's Australian..Version: 2.5
✓ Not goodTerrorgraph is a hopeless newspaper. The quality of journalism is questionable, biased views on everything. A true news corp publication. Don't waste your time!.Version: 3.1
✓ YES...IT'S AUSTRALIAN!!!Read the reviews...I didn't..duh. Masquerading as British..naughty naughty! Why can't I give no stars? Crazy.Version: 3.1
✓ Not the British version!This is not the Telegraph newspaper from Britain...it is Australian so don't be fooled by the logo and download it by mistake!!.Version: 4.4.2
✓ Telegraph has gone downhill- no daily history page - no comics - prolific number of adds - too much ongoing QE 2.Version: 4.11.10
✓ Could be betterI was a subscriber to the old app and this new one is supposed to be improved, but it's not much better. Even though I have selected the option to automatically download each day's paper it never does, and I have to go in and download it. Usually this takes a couple of attempts as it fails frequently. Last Sunday there was no TV Guide to download but there was one in the paper my sister bought at the newsagent. The No Body and Soul either. The weekend crosswords and puzzles are not available interactively either only one crossword available for the week day editions. All the puzzles should be available. It can't be that hard? They also tried to take money from my account even though my subscription is not due for renewal yet. I will be cancelling at the end of the $1 trial. Suggest u use Press Reader app instead. Much more reliable..Version: 3.4.0
✓ Failed for 6 days to Deliver PaperWas a customer for 7 years until they continually failed to deliver the daily edition in April 2021. After 6 days, I cancelled the subscription, requested a refund through Apple (which was given) and subscribed to the News LTD app for half the price. They had one job....and failed miserably..Version: 4.9.13
✓ Your appThis app is a con for 99.9 per cent of those who buy it because it masquerades as the British Telegraph..Version: 3.1
✓ A Con!Nothing more to say..Version: 3.1
✓ OZI didn't know it was an Australian paper.i don't want it. Why do I have to rate a U/S app?? Brian (born & bred in Blighty).Version: 2.5
✓ No download yet againWill we ever be able to read the telegraph again? What do we do now?.Version: 3.1
✓ Why Australia you ask?To all those complaining it is the Australian version and not the UK... Umm surely the Sydney Opera House in the picture was a give away. The UK is not the only country to have a paper called The Telegraph!.Version: 3.1
✓ Telegraph reviewThis app is very dissapointing it has NEVER allowed the auto download feature to work more than a day or two before ceasing to function & when you report it they tell you to delete the app & try again , it lasts a day or two & then same problem. Also the app uses far to much storage space and requires deleting regularly despite requesting to delete all downloads after one week !i have been reading the Tele for almost 50 years so I would expect better.Version: 4.4.2.1
✓ Garbage!Takes too long to download, interface very clunky, auto delivery doesn’t work, the app just decided one day to begin a restore purchase loop that wouldn’t stop. Would prefer to battle Sydney every morning traffic to buy a real paper instead of wasting time with this rubbish application..Version: 4.9.13
✓ Disgraceful journalismNo point in providing a glossy app if the content stoops to new lows such as Pollards childish ad-hominem attack on Richard Dawkins. This is not journalism, it's biased nonsense, based on nonsense, 'reasoned' using nonsense and concludes with nonsense. National disgrace..Version: 2.5
✓ BadSame trouble as everyone else but it seems the app is device specific in other words if you bought a new ipad the subscription wont transfer there is nothing wrong with this policy if they told you its for one device but its stupid if you are in a household of 4 ipads and 4 iphones like myself and then have to buy 8 app subscriptions i dont think so (my advice is cancel your subscription dont forget it will renew by itself) and move on. Very unhappy.Version: 2.5
✓ T.d.A con a waste of my time why not tell users it is an Australian news paper.Version: 3.1
✓ Telegraph farceAbsolute con. Waste of time. Would give it a zero if I could. Disappointing to find rip off Britain with an Apple Apps.Version: 3.1
✓ Suddenly supplementary issues cannot be downloaded.This is going backwards. I won't renew subscription anymore..Version: 4.9.5
✓ ShockingWhat ever happened to the service I have had this for years and loved reading the news paper. Since the 300 percent increase in fees. I have now got a newspaper that just shows pretty pictures and nothing more also another one that says download and nothing happens. I love the telegraph but hate being ripped off. My husband has the herald looks like I will have to change cheaper and available although I am not a fan of the herald I can see no other alternative than using it..Version: 3.3.1
✓ Updated app keeps requesting passwordSince updating the app every time I open it it keeps asking for my password even though I can still keep downloading additions This printing needs to be removed.Version: 4.9.5
✓ No Sunday papersNo Sunday papers. No response from daily telegraph No solution to fix problem No refund Disgusting.Version: 4.9.5
✓ ProblematicAlways a somewhat unstable app. The latest update to fix bugs leaves it hanging on the black title sheet..Version: 3.1
✓ No new papersLike a number of other people, no new papers since the 14th April. Rang the Telegraph tech support, they blamed Apple. Contacted Apple, they blamed the Telegraph. Have cancelled my subscription and waiting on a refund. Unable to leave a zero star review..Version: 4.9.13
✓ Useless just wants to sell a subscription on I storeWith 11.3 this is just an add for a subscription. I already have a subscription and could log in before the upgrade to iOS 11.3. I would rate this zero stars if I could.Version: 4.9.5
✓ Unable to download newspaper after paying-not happy Jan!Most disappointing to find the large number of poor reviews to be true. I had one day of free downloading of newspapers and the content was very good, just like the paper you would buy at the newsagency, I paid for one months subscription and then I couldnt download the next days paper. I emailed my problem and received an email telling me uninstall, delete, log out and in, did all three in various combinations but no luck. I have now sent a second email asking my money back, but thought I should post before waiting for an outcome. Not sure what the issue is but it seems like a bug in the subscription process.... Let's hope I get my money back! Good luck to you if you go ahead and subscribe..Version: 2.5
✓ App not openingSince updating to IOS15 the app opens and closes straight away. Tried turning ipad off and back on and deleting and reinstalling. 25 bucks a month I want my money back.Version: 4.9.13
✓ Which version?I also agree this app should reveal itself as an imposter. It is the Australian one not the British one!.Version: 3.1
✓ Very upsetThis app does not work as promised , papers are late or don't come at all , you message them via there feed back and get a response some 3 days later if lucky , Have sent many emails to them , but they not fixing the problems as app is still poor Sunday paper delivered in Sunday night ? . Constant crashing , having to uninstall and reinstall app just to get what you pay for , have persisted with this app from it release , but when my subscription is up will not any more.Version: 3.1
✓ Auto download doesn't workYou can only download the relevant edition on the day despite the auto delivery function being checked. Sometimes, even that doesn't work on the day.Version: 4.11.10
✓ RubbishWhere's the UK version?.Version: 2.5
✓ E-paper stopped working 15th of AprilI have been a e-subscriber since the day they started( 13 years I think) and have been a happy reader. On the the 15th of April it stopped allowing issue downloads and despite numerous attempts to fix it( upgrades, reinstalling app etc) it just does not work. For six days I tried apple support and the telegraph support help lines and both keep passing the buck to the other and are unwilling to help. I have been left with no choice but to cancel my subscription and will now change to a new paper. Over 40 years of reading this paper will come to an end..Version: 4.9.13
✓ E-paper not uploadingLast paper received was 14thapril. Subscribed until the end of may.Version: 4.9.13
✓ Won’t download paperIt’s been 4 days and have not been able to down load the news paper, yet subscription is up to date. Just a joke Rob.Version: 4.9.13
✓ Australian TelegraphAgree about Australian telegraph -ABSOLUTE CON as a new user of iPad it has made me very wary of downloading anything else.doesn't even deserve one star.Version: 3.1
✓ FrustratedUnable to download the issue 31 st dec . Still no issue 1st jan , what the point in paying for nothing.Version: 4.9.13
✓ Why Austrailia?Why has this stupid app only have Austrailian newspapers?.Version: 3.1
✓ Not Free???The first day I received in the "store" 3 daily newspapers and 3 Sunday newspapers, which I downloaded okay. The second day there was nothing added to my store. Even after joining, no papers were added to my store. Only a message about subscription. But there's no mention of a subscription written on the iTunes site and even if I wanted to pay there's nothing in the App to do this. Weird!.Version: 3.1
✓ Sunday paperCan not receive Sunday paper anymore please fix,paying a enough money for this service..Version: 4.9.5
✓ Broken againEver since the cost increased this App has deteriorated significantly. Losing patience quickly, as Problems always seem to happen on weekends, when there are no IT techs available to fix it it. VERY POOR FORM TELEGRAPH.😱😡.Version: 4.9.5
✓ No Sunday paper againFor the second week in a row, no Sunday Telegraph. About to ask them why but wont hold my breath as no response from last weeks email..Version: 4.9.5
✓ Cannot download with ipad2Like most people here I would like to add my frustration with this paper. I have now finally worked out that I can download on iPad1 and iPad 3. iPad 2however still won't work. Have been asked to verify my subscription on numerous occasions but with no result or useful feedback. I think it's time we were given a free period of let's say 2 months, seeing that I have not been able to read this paper for this time and now have had revert to my old iPad just for the paper. Not happy!!!.Version: 3.1
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