- 59.0LEGITIMACY SCORE
- 61.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Collector Classic App Complaints & User Negative Comments 2024
Collector Classic app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Collector Classic? Can you share your negative thoughts about collector classic?
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Collector Classic for Negative User Reviews
✓ Crashes when searchingEvery time search button is pressed, app crashes. Please fix!!.Version: 19.0.1
✓ Would rate 0Does not work if you download a map, it will simply crash. So much for working offline.....Version: 18.0.2
✓ IPhone version crashesCurrent version on iPhone crashes every time a map is opened when it is connected to a Bluetooth Trimble R1, completely unusable for greater than 1M accuracy. Works on android..Version: 18.0.2
✓ Program won't sync data, period. Avoid!Collector will not sync data collected offline if you reach a certain unspecified threshold. Contact with ESRI support shows that they are aware of the issue, but are not concerned with its resolution. In the meanwhile, this app is simply not ready for general use..Version: 10.4.2
✓ Version 17.0.3 GlitchyMost recent update (Sept 25, 2017 version 17.0.3) crashes when trying to open a downloaded map. Attempted restarting app & phone and removing basemap & features. Still crashing..Version: 17.0.3
✓ CrapThis app is useless..Version: 10.1.1
✓ Always an issue, not reliableESRI makes amazing software for the desktop, but fails at its iOS apps. Every time I go to collect data in the field something always goes wrong. Stops recording GPS location and then “jumps” leaving a nice straight line, now I cannot sync my field data due to bad credentials (I am logged in with the app and now it won’t sync my work), and not to mention the inability to add point features while I am streaming a polyline. I am giving up on the collector app and will be using other mapping apps for data collection. Days worth of work now stuck in limbo due to some issues with this app. Worthless..Version: 18.0.1
✓ Expensive!Good but pointless not pay £18!.Version: 10.4.2
✓ Unreliable, crashes, not consistentThis app crashes constantly..Version: 10.3.9
✓ Serious flawsThis app suffers from two major flaws. First, the app frequently requires a login which requires a network connection. This is an issue if you work in remote areas with spotty or no cell reception. This weekend I was doing fieldwork in such a place and even though I had my maps downloaded off-line within the app on three different devices I was in able to use Collector because it was demanding login credentials and a network connection to verify them. I had hoped to prevent this scenario by logging into the app before we left our hotel that morning. Second, the process of creating a map, posting it to ArcGIS Online, and sending it to the app is time consuming and tedious. I wish I could simply download a shapefile from within the App and designate a base map and be all set. This would be a nice option for those of us who don’t have to worry about synchronizing real-time data across an enterprise. Also, why can’t I delete a map when I’m through with it. ArcGIS Online says you must be an organizational administrator to delete a map. Because the map preparation process is so tedious it is easy to end up with maps that were created with errors or in a way you wish was different, but you end up being stuck with them. Lastly, I wish it was possible to set up multiple GPS sources ( and the associated location profile) and then prioritize them. That way Collector could go down the list if the first one isn’t connected rather than requiring that I leave my map, go back to settings, and change everything. And, why is the settings menu hidden where it is. The first time I used the app it took me forever to find that! I suspect the people developing this app have never actually done fieldwork or really tried to use the app in a challenging setting,.Version: 17.0.3
✓ Cannot Open Maps in Latest UpdateApp is useless at this point..Version: 10.3.5
✓ Ok on offline but still very basicAfter many years still no support on smart form function.Version: 10.3.6
✓ Maps not loadingHaving problems as the maps are not loading when online.Version: 18.0.3
✓ Unreliable source of miseryUnreliable and rife with glitches. Some major retooling needs to happen with this app for it to be what ESRI touts it to be..Version: 18.0.2
✓ A good start to field force enablement.App needs to be restarted if home button pressed else can behave unexpectedly. Would love to see offline functionality, ability to have points collected in collector show in ArcGIS for Windows mobile and be able to see a location of all colleagues currently logged into map. This would greatly add to field force enablement..Version: 10.1.12
✓ Can’t upload attachmentWon’t let you add a photo to a point using iPhone.Version: 18.0.3
✓ FEMA only has issues.Working on Puerto Rico and Texas for several hurricanes, this app and ESRI itself has only given FEMA headaches attempting to sync offline dots and add online dots as well. It’s a slow service that requires more servers - how does it take minutes to upload a kilobyte file? Unacceptable. No good prepopulation solution - the existing one is finicky and leads to one accidentally cancelling or dropping the dot in the exact same location rather than be useful..Version: 17.0.4
✓ GISOffline feature doesn't work, support is unresponsive, crash after crash after crash. Waste of time.Version: 10.3.3
✓ Doesn't synch up to ArcGIS saved mapsCan't do anything with this program because it won't recognize my saved maps..Version: 10.2
✓ Very confusing app and always hungVery confusing app and always hung.Version: 18.0.2
✓ No collection featureWill not display map feature services and does not allow for collection for iPhone 6 plus. Please fix. Thanks.Version: 10.2.7
✓ Poor appMap updates are poor to nonexistent ..Version: 19.0.2
✓ Good app, seems to have issues on iPhone XGood app over all and very useful. However, it needs to be updated for the iPhone X, and there seems to be a bug where the location “hangs” on my iPhone 10. After using it for a few minutes the location stops updating as I move around. If I switch to google maps, the problem persists. If I restart the phone and open google maps my location is super accurate again. As soon as I open collector the problem reappears. Not good for data collection..Version: 17.0.4
✓ How to useThere is no manual/ document of how to use the application. Also no document in online. When first opened the app it says "collector for arcgis works with maps and none were found in your device." How do we have to add maps for this device? There is a lot of app for viewing shape files, some app can edit the shape file for free. On the other hand app from ESRI became use less day by day. We can not add service in arcgis online without updating the arcgis server. Even there is no app to view the Geodatabase or shape file from ESRI. So I am giving one star for the application, SORRY.Version: 10.1.1
✓ Error codeAs a surveyor for power company in rural areas I depend on the app for my job. The app Always has downloading issues. Continuously having layer failure. It’s a good day when the app works. I have spent weeks waiting for tech-services to resolve issues and sitting waiting to be able to go back to work..Version: 19.0.2
🙂 Collector Classic Positive Reviews
Collector Classic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Collector Classic.
⛔ Collector Classic Problems
