Dotloop Negative Reviews

Dotloop App Complaints & User Negative Comments 2024

Dotloop app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dotloop? Can you share your negative thoughts about dotloop?

Dotloop for Negative User Reviews

✓ GlitchyI love dotloop itself but recently the app has been signing me out and not letting me sign back in. It only allows the option of signing up… I would love to be able to sign in to my already created account..PennyjjnVersion: 5.3.4

✓ Does not work well with iPadBeen using dotloop since it started and lots of improvements over the years. It’s great for contracts and super efficient from a desktop, however it’s compatibility with iPad for writing contracts for in person signing needs work. Pops out of text fields and will not allow completion of form fields. Seems to be a software glitch because it works better from iPhone..HeartlandHomeHunterVersion: 5.0

✓ App is horrible for signing docsAs a Real Estate agent, this app really is a drain on resources. My clients can successfully sign and send back the documents. If they come back at all, they arent signed even if they did on their app. Dotloop works fine with a full blown browser. But globally, the app doesn’t help with doing the transactions. Many times I just wished I spent the time driving to get pen and ink signatures — it would take less time than trying to get signed docs back (ina world where people just have smart phones and no pc’s).Upset user666Version: 5.0.1

✓ IPad use is limitedI have 2 different iPads, one is new and one is old, and both have an issue with entering the price while using a purchase agreement in dotloop on the iPad. It keeps giving an error, and won’t save any work that is done after attempting to enter the price. I think it has to do with it attempting to auto populate the next line of the purchase agreement once you type in the digits.Kevin&LisaVersion: 5.3.2

✓ Good idea, bad qualityFor a real estate agent dotloop is awesome! But they need to work on the quality of their app. It glitches and closes out frequently. You can’t delete loops (which it creates 2 copies of every loop I make). At first it worked great with Dropbox, but now it won’t work at all. I had to screenshot a 20 page contract, because it wouldn’t download it from Dropbox, AND even then it won’t let me upload the photos to the app. I also have issues with the website, not just the app. For the price ($300+ a year) the app and website shouldn’t have so many bugs..SnackyflowVersion: 3.8.4

✓ Ipad app needs workFilling out a form my company needs on ipad is very inaccurate. The form has a series of options with check boxes that need filled out and whenever I tap on an option it will select one several rows down from the one I tapped - no matter if I use a finger or Apple Pencil. My coworker who has a Galaxy tab S7 was able to fill out the same form from the same loop without issue..Carlemagne93Version: 5.4.1

✓ Glitch after glitchStates 2 places to sign when in fact you changed to dates, and the original docs have NEVER been signed yet. So annoying, can’t depend on anything it says. Also, many times radio buttons fail to take the touch therefore, items are left un checked. In addition , if you make one small error on an email address, good luck with correcting that. It is just glitch after glitch, can’t cross thru or add a text box unless you download. Paper and pencil much more user friendly !.Jessan42Version: 5.5.1

✓ Not a fan anymoreI have actively used Dotloop for 6 years and they have made great product until these last few changes. Dotloop on a computer is wonderful but they have continued to progressively get worse with the app. Specifically the IPad & IPhone app. It’s slow, it’s hard to edit documents, and it does not have many of the features that the desktop version has. I have also used Dotloop with numerous browsers with the same if not more issues. I have contacted support multiple times and even contacted the developer on two occasions without reply or solution. Today I canceled my subscription and am migrating my data. I really wish Dotloop would have made the effort to listen..ManicYogiVersion: 5.0.1

✓ Editing contracts is difficultI love Dotloop but the mobile experience leaves a lot to be desired. Specifically, editing contracts is not user friendly. For example, to click on a box, you have to tap above it. Moving the mouse to the end of the line is impossible so you have to edit on the computer. As an agent on the go, this presents a massive challenge..Alexa RosarioVersion: 5.7.0

✓ Unhappy with DotloopThe worst experience I’ve ever had in real estate involve Dotloop on every level. I would do anything to have my company move away from this program. This has been a horrible experience and I will talk forever if this will allow me too. I was forced to give them one star but I hate Dotloop so much that I can go on and on forever about all the problems that I have. I’ve had it since it’s inception. It has never worked for me and is very frustrating..Edwhite0698Version: 5.5.0

✓ Great for on the go but has some bugs to work outThe newest update has made it less User friendly and several things you could do you know cant The app has its perks but doesnt always function properly. It can be difficult to get find the loop when uploading documents because if you use search feature you can not add document you have to scroll until you find the loop the. You can add it if your adding from the pdf itself. Works great if your in the loop and add a photo. You can crop it and saves pictures as a pdf. Great for on the go. Has a few bugs they need to work out but overall a great way to track paperwork while on the go and send documents to people while out of the office. Would be better if you could tab between blanks instead of typing and closing block then clicking next block and then edit to start typing again..Dcamp1234Version: 3.8.2

✓ Would be great if they fixed the bugsThe unit number never pulls through to auto propagate in the loop name for the address. NEVER. So if you deal a lot with condos or townhomes with unit numbers it is an extra step every time. Searches from the app are basically useless. No matter the filter, loops just don’t show up on numerous searches. I have to revert back to using desktop. Once you go into the document you have to go back out and locate the document you opened in order to archive vs just archiving a document once opened on the spot. Wastes lots of valuable time when reviewing documents. Prefilled information that is modified doesn’t always save. These are just off the top of my head..TraceySchVersion: 5.4.1

✓ Very buggyThe UI stutters when you try to add text boxes. The scrolling feature constantly breaks and you can't scroll to the bottom of your multi-page documents. I bought a subscription in-app but they claimed they had no record of my purchase even though my credit card had been charged, and it took a support ticket and me sending a screenshot as proof that I paid for the subscription. Then the month after that they required proof again. So aggravating..Mat 202020Version: 5.6.0

✓ BE CAREFULVery unethical employees at this company. When we talked to the sales rep we asked for specific features we needed and were told that dotloop had these features. We decided to sign up for the service. On the first day we had a training and found out that the features we needed were actually NOT available. We asked to cancel our contract. We were told no. We only had it for one day and never processed a transaction with it. I offered to pay 3 months just to cancel. They still said no. The company expended no resources on my company and essentially sold me on features the company does not have. I feel frustrated because even after offering to pay 3 months in advance just to cancel today I was still told no. Be extremely careful before signing anything with this company. Like a gym membership from hell but 20 times more expensive..Sheridan2017Version: 3.8.4

✓ ScamI cancelled my subscription multiple times in May 2022. The system still charged me and renewed my subscription. I finally got them to cancel my account over the phone, and they agreed to refund me. It’s January 2023 and I am still awaiting my funds. I have no funds, and no subscription. I got ripped off. Highly advise against using this company. If you’re currently a member, cancel immediately: over the phone. They have no integrity..FdsthvsghouhbdsxvhghjhfvvfVersion: 5.5.5

✓ Not for use in CanadaGlitchy and inefficient. Frustrating to use and constant annoying prompts to sign up for service that confuse and frustrate clients. If there was a “0” star I would choose that rating. Date stamps can’t be adjusted to dd/mm/yy. Default can’t be set to Canada so must always be selected from annoying drop down selection..98 charactersVersion: 5.0

✓ Have used Dotloop for yearsHave used Dotloop for years, this is the first time I’ve used the Premium version. Easy to use, only glitch I have noticed is that it doesn’t really work well when using the same client with multiple properties. It should auto populate but it doesn’t. Each new property I have have to put them in and all their information as a new buyer. I have them as my contact but still have to put them in which each property. Other thing is the commission has to be calculated, should only need to put commission percentage not have to calculate it!!.Nora4000Version: 5.6.0

✓ Customer signingThe system is way too complicated for customers, the fact that you can’t just say you’re finished at the end and you actually have to share it back to the group is ridiculous. You need to fix this because this is beyond stupid.DaveKingFunVersion: 5.7.0

✓ App is glitchy and other observations…Ok, so the mobile app can be a bit glitchy. I can tell it’s definitely designed more for a tablet than a phone and I get that but in a pinch it does get the job done but it can be frustrating. Also, for Dotloop in general: there needs to be a way to select documents and convert them within the app as a flat pdf. Yes, we can download them and reattach the pdf but it’s time consuming. Dotloop could make this a lot easier..Sokar1975Version: 5.8.2

✓ Meh - the online interface is 1000x betterFor the record, I love dotloop! That said, the app is missing enough features and ease of use where it’s only good for reviewing documents. I wish that I could rely on the app to create offers from scratch, but it’s still faster and easier to use the online interface. In fact, I have found myself taking my tablet or phone and logging in on my mobile browser rather than using the app because the online interface is still a better experience even on a mobile device..ErlawinskiVersion: 5.3.2

✓ Hate itEvery time I get documents I try to print them and they never print I have to go back and ask people over and over and over again to email me directly it is very annoying.Opie09701Version: 5.5.2

✓ Awful Customer Support / Buggy AppThe app has been buggy for 8 years, but the support used to be okay. Now it is still buggy and support is bad. Every 30 days I have an issue with billing. The billing through Apple doesn’t work at all, there are always issues with Canadian postal codes, though they fixed the latter now. Anyway what prompted my review was my last 3 calls with support. Two yesterday, one today. The first was the rudest customer support ever, the second pretty bad, and today was not good but not as bad. It felt like arguing with a teenager all 3 times. Constantly interrupted, gaslighting, belittling, refusing to acknowledge the company has issues and not the customer (just today the support said someone 3 calls prior had the same issue yet was rude??). If you’re in Canada, don’t even bother. Being stuck without premium in the middle of stressful deals while dealing with rude support is not worth $45/m..MeytonPanning26Version: 5.6.0

Dotloop works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dotloop.