DJI Assistant App ProblemsDJI

DJI Assistant Problems & Troubleshooting and Solutions

1.3
1.34946 star

Total 627 Ratings

Common DJI Assistant Problems & Solutions and Troubleshooting Guide

You're experiencing issues when using the DJI Assistant app and want to find workable answers to your concerns, right? Those who are experiencing issues on mobile devices running iOS or Android can learn more about possible solutions in this post. The DJI Assistant app's creator (DJI) is generally the one to blame when issues arise. However, not all bugs in are the result of careless coding. Follow this troubleshooting instruction manual covering both iOS and Android platforms in their entirety. Fix any and all app-related issues, including crashes, failures, lost connections, and failed installations.


  1. DJI Assistant iOS app crashes, not working, errors
  2. DJI Assistant iOS app network issues
  3. DJI Assistant on iOS has black/white screen
  4. Common DJI Assistant issues
  5. How to fix DJI Assistant payment issue while purchasing app or upgrades?


How to fix DJI Assistant app crashes or not working?

  1. First, shut down the DJI Assistant iPhone app and open it again.

    Any hiccups are usually cleared out of the app's cache when you restart it. To force close and relaunch the DJI Assistant app on your iPhone, follow these steps:

    1. You can access the app switcher by making a vertical glide from the bottom of the screen to the center.
    2. Find the DJI Assistant app.
    3. To exit the app, swipe it up. It's the same procedure to terminate any remaining background applications.
    4. The most current updates won't take effect until you restart your iPhone, so be sure to do that.

  2. Install the most recent version of the DJI Assistant iOS app:
    1. Launch the DJI Assistant App Store on your iPhone's display.
    2. Look for the DJI Assistant app. To open it, just click the button when you find it.
    3. An "Update" button will appear if there is a new version available to download.

  3. Removing and reinstalling an DJI Assistant iPhone app:

    Any damaged temporary files or data that may have been the cause of the app crashing or failing to load will be removed when you uninstall the DJI Assistant app from your iPhone. After you have deleted an app, you can reinstall it via the App Store on your iPhone or iPad.

  4. Update your iPhone to the latest iOS version available:

    If the issue is related to a bug in the previous iOS version, updating to the most recent version should fix it. Here's how: go to your device's Settings » General » Software Update.

  5. Other options

    If you're having trouble, please contact customer care by phone or through the website's contact page. Contact DJI Assistant customer support or visit the DJI Assistant contact page to report the issue and get assistance.


  • dji assistant problems & solutions and troubleshooting guide - 1
  • dji assistant problems & solutions and troubleshooting guide - 2
  • dji assistant problems & solutions and troubleshooting guide - 3
  • dji assistant problems & solutions and troubleshooting guide - 4
Common DJI Assistant Problems & Solutions and Troubleshooting Guide

How to fix DJI Assistant iPhone app unable to connect to server or internet connection issue?

  1. Reset network settings:

    Follow these steps to resolve network connectivity issues on DJI Assistant app for iPhone:

    1. On your iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
    2. Enter your device passcode.
    3. Then tap the option to confirm Reset Network Settings.
    4. This action will reset your network configurations and restore the default settings. Your WiFi networks and server settings will be deleted.

  2. Turn off your VPN in your Settings Menu:
    1. If you use a VPN, it might be the issue. Turn it in the Settings app under "General" » "VPN".
    2. If the VPN keeps turning itself back on after you turned it off, go to Settings » "General" » "VPN". Click on your VPN provider and then click "Delete VPN".

How to fix DJI Assistant black screen/white screen (blank screen)?

Follow the dji assistant iOS app crash troubleshooting guide here ▲



How to fix DJI Assistant payment issue while purchasing app or upgrades?

Here's how to resolve any payment issues you may be having: Carefully double-check your payment information (credit card or debit card) and its expiration date. Make sure your bank account has adequate funds in it. Possible reasons why you can't upgrade include not having enough money in your account or problems with the DJI Assistant site's payment mechanism. That's a dealbreaker, obviously, but don’t fret just yet. Wait a little while and then try again.


Common DJI Assistant issues

It's possible that there are more, less prevalent ones, but these were the ones we encountered most frequently. Naturally, the DJI Assistant development team works to address these issues. However, this will only help if the issue is not caused by your computer's configuration but rather a bug in the software itself. The general rule of thumb is to make sure you always have the most recent update on your smartphone. Rebooting the device is a common solution for fixing many faults and issues.

  • DJI Assistant is not responding
  • DJI Assistant login does not work
  • DJI Assistant always crashes
  • DJI Assistant cannot be opened
  • DJI Assistant loads very slowly
  • DJI Assistant is causing errors
  • DJI Assistant hangs
  • DJI Assistant no internet connection
  • DJI Assistant does not load
  • DJI Assistant reduce battery consumption
  • DJI Assistant does not start

Have a problem with DJI Assistant? Report Issue!

You have problems with the app DJI Assistant and you are looking for suitable solutions to fix the errors?

Please wait! DJI Assistant facebook community issues loading...


Why should I report an issue with DJI Assistant?

  1. Pulling issues faced by users like you is a good way to draw attention of DJI Assistant to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a DJI Assistant customer and are running into a problem, appsupports.co might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DJI Assistant.
✱   DJI Assistant Report & Feedback Form
Similar problems with the app DJI Assistant
Fonts Art: Fonts for iPhone problems and troubleshooting and solutions
Fonts Art: Fonts for iPhone Problems & Solutions and Troubleshooting Guide

Meet Fonts Art, your ultimate toolkit for digital self-expression! With this app, you’ll enjoy: Extensive Font Collecti...

Widgetable: Pet & Widget Theme problems and troubleshooting and solutions
Widgetable: Pet & Widget Theme Problems & Solutions and Troubleshooting Guide

Widgetable provides trending iOS 16 widgets on your lock and home screen, including pet widgets, plant widgets, social w...

Brave Private Web Browser, VPN problems and troubleshooting and solutions
Brave Private Web Browser, VPN Problems & Solutions and Troubleshooting Guide

Browse 3X faster on Brave Browser, now with AI. You’ll get a fast, safe, private web browser with Adblock and VPN. Love...

Phantom - Crypto Wallet problems and troubleshooting and solutions
Phantom - Crypto Wallet Problems & Solutions and Troubleshooting Guide

The friendly crypto wallet for tokens, NFTs, and DeFi. Phantom makes it easy, safe, and fun for everyone to explore all ...

Screen Mirroring + Chromecast problems & troubleshooting and solutions
Screen Mirroring + Chromecast Problems & Solutions and Troubleshooting Guide

TV Mirror+ for Chromecast is the easy screen sharing tool to mirror your iPhone or iPad screen and sound on Chromecast i...

Necrometer problems & troubleshooting and solutions
Necrometer Problems & Solutions and Troubleshooting Guide

Necrometer Designed for ghost hunters and paranormal enthusiasts. This multifunctional app can be used to detect and co...

Watch app for Tesla problems & troubleshooting and solutions
Watch app for Tesla Problems & Solutions and Troubleshooting Guide

Convenience on the wrist - Watch app for Tesla is the ideal companion in day to day life with your Tesla vehicle. These ...

Stash - Rule Based Proxy problems & troubleshooting and solutions
Stash - Rule Based Proxy Problems & Solutions and Troubleshooting Guide

Stash is the best choice for Clash rules on iOS! Full adaptation of Clash Premium configuration.  Stash is a rule-based ...

Check Out How to Solve Problems or Issues of Related Applications
DJI VISION problems & troubleshooting and solutions
DJI VISION Problems & Solutions and Troubleshooting Guide

The Future of Possible -------------------------------------------- DJI is dedicated to offering everyone a flying c...

DJI Virtual Flight problems & troubleshooting and solutions
DJI Virtual Flight Problems & Solutions and Troubleshooting Guide

Take off and feel the blood pumping through your veins. Introducing DJI Virtual Flight, a mobile app designed by the ...

NM Assistant problems & troubleshooting and solutions
NM Assistant Problems & Solutions and Troubleshooting Guide

The "NM" Assistant Software is aimed at assisting the parameters configuration of NAZA-M. In addition to the accurate...

DJI Store – Try Virtual Flight problems & troubleshooting and solutions
DJI Store – Try Virtual Flight Problems & Solutions and Troubleshooting Guide

【Elevate Your Creation】 1. DJI Academy: Tutorials for beginners. 2. Virtual Flight: Fun practice before the actual fl...

DJI Fly problems & troubleshooting and solutions
DJI Fly Problems & Solutions and Troubleshooting Guide

DJI Fly is designed to help pilots fly drones with ease. (Compatible for DJI Mini 4 Pro, DJI Air 3, DJI Mavic 3 Pro,...

WM Assistant problems & troubleshooting and solutions
WM Assistant Problems & Solutions and Troubleshooting Guide

The "WM" Assistant Software is aimed at assisting the parameters configuration of WooKong-M. In addition to the accur...

Ground Station problems & troubleshooting and solutions
Ground Station Problems & Solutions and Troubleshooting Guide

The Ground Control Station software is specially designed for BVR flight. With the DJI hardware, you just need an iPa...

DJI XT Pro problems & troubleshooting and solutions
DJI XT Pro Problems & Solutions and Troubleshooting Guide

Main Features: 1. View real-time image transmission from your DJI Zenmuse XT-equipped drone. 2. Monitor on-screen tem...