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FamilySearch Tree App Complaints & User Negative Comments 2024
FamilySearch Tree app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using FamilySearch Tree? Can you share your negative thoughts about familysearch tree?
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FamilySearch Tree for Negative User Reviews
✓ Do not recommend!It is 2019 and the fact that the app won’t allow you to add same sex spouses is distasteful..Version: 3.6.2
✓ FeedbackI am finding it hard to navigate and edit..Version: 4.7.4
✓ ChrisFamily search is my fav.Version: 4.2.0
✓ Wrong additions to Family TreeI have very much appreciated the invaluable assistance I have hed in researching my family tree The problem I have is that other contributors are adding people to my tree who are patently not right This is not a criticism of the other contributors as I am sure they are adding them in good faith because they think a link looks right As I am on the spot in the country of origin I know just having a name that corresponds does not an ancester make I have stopped adding to the tree now even though I have many more certified ancesters to add as the tree has become something which is not the truth . I will also not be sharing it with my family for future generations as planned This is sad as I had plans to upload photographs and memories and it would have been a lovely thing to share and pass on I have e mailed the help desk but could not.Version: 4.4.4
✓ Language has changed since updateSince the recent update the menu items are all in a foreign language even though no other language settings have changed on my phone is still set to English. Please can you fix this as I was enjoying using the app until this error happened in the latest update. Otherwise I am happy with the app. Please fix this bug!.Version: 3.9.13
✓ Not happy.Half of my tree disappeared for no reason and other people change my information. Plus I’ve sent messages to family search and no one has ever gotten back to me..Version: 4.6.3
✓ Had to delete itGot fed up by this app constantly hijacking my sessions on safari. It kept trying to open the app when I was working. Hitting the cancel button doesn’t work. Then it would open at your page instead of the person you were working on. I found the app superior for some things like editing the life story but in the end it became too annoying..Version: 3.9.18
✓ Sign inSign in failure and fix.Version: 4.7.8
✓ Worst Genealogy App EverWhile Family Search has one of the finest selections of documents available they have destroyed the family tree function by mandating collaboration. Most beginner and hobbiest genealogists have no idea what an accurate source is. As a result they add incorrect people to the tree without accurate data. They add everything they see on the internet with no regard to sourcing of the data. Family Search ruined my Family Tree. I spend more time correcting other people making stupid changes to what had been MY tree and no time researching. I admit I have several lines with published bad data online from previous researchers, but most families do. I don’t want idiots taking that bad data and adding it to my tree. Don’t use this app unless you want some idiot ruining your tree too. By all means use the five star Family Search database. But if you use this app expect idiots to constantly ****-up your family tree..Version: 3.9.15
✓ Instructions are not in EnglishI have downloaded and deleted this app 3 times on my iPad and each time the instruction tabs are in a very foreign language which is not recognisable to me i.e On opening the app, it says Learn about your family in English however, the blue search bar says Vaqara e dua na Tubumu.......etc. Now I know that it’s a search bar because of the little magnifier icon, but it carries on underneath. I can’t find a way to change it to English. So I shall delete it for a fourth time and final time..Version: 3.9.12
✓ Lots of relativesEnjoying cousins.Version: 4.6.5
✓ HORRIBLE APPThis app is absolutely useless, it gives you NO information, doesn’t let you search for the information by filters.Version: 4.8.3
✓ Not too bad an ancestry appDownloaded some time ago and has been helpful, along with other ancestry type apps in retrieving a fair bit of family history. I’ve knocked the star rating somewhat as after the last update it all appeared in a foreign language. Don’t have a clue how this happened. I’ve got the settings on UK. Oh well. Let’s hope the next update remedies this..Version: 3.9.14
✓ Mary Ethel (Smith) SurteesTo darn many people writing and adding what they think are facts which are not. Like “Mary Ethel (Born Smith)” they said she died in Senior Bexar Texas.” My aunt Mary Ethel (Born Surtees) her daughter told my in 1983, that Her father came home from San Antonio (which is Agee miles north east of Senior) and told the family at home near Senior. Her brother Harold (the oldest at the time) ran from the house and went to his grand mother who lived the next farm south of the Surtees farm thru the fence to Smith road where she lived. Her cried hard, he wanted comforted from grand ma Smith. Where do these people get off making up these things. I graduated from Brigham Young University in 1992 at which time I had a professor in genealogy whose name was Stevenson that had the bookstore right down off of the campus told us one day that he spent his Easter vacation redoing President George Washington’s temple work I don’t know how that could be possible but he said he found an air in his birth place it was a different county that had been done before. He should’ve known better but he just wanted to redo somebody famous a redo somebody’s temple work that’s already been done as far as I’m concerned they sit in the temple redoing peoples temple work because a day is wrong my place is not exactly the way they think it should be and they absolutely waste their time doing that when they could be doing it for people who need it done..Version: 3.21.0
✓ Tree changes incorrectI have just been looking at potential relatives registered for roots tech. I was excited to see descendants of my McDowall family. However I see that several key people have ben changed- they are not correct. Therefore the descendants are not connected to me. I don't look at this tree very often. I will contact the people concerned, but my time is precious and this is a pain. The correct sources in Scotlands People Parish records, backed up by Burkes Colonial Peerage, just for starters, are not difficult to find. Why can anyone make changes without justifying it by any more than a statement that says’incorrect parent’. Sigh..Version: 4.4.3
✓ Difficult to sign in.Finding it very difficult to sign into. Everything I try is difficult.margtop.Version: 3.9.10
✓ Not very intuitiveDefinitely harder to use the app than the website Can’t find everything I created recently. Nothing my daughter created is connecting.Version: 4.8.0
✓ Awful to use.I don’t know if it is just me but the app is really awful to use nothing matches. I have ancestors from Ireland in tullamore and it is giving me someone in America with the same name even tho I want to search in Ireland. The records being brought up ain’t for my ancestors. The site is free which is great but I can see why it is free there no planning or leadership gone into the site to make sure it runs properly I would sooner pay on a subscriptions sites like the two major ones and have a system to use that actually works and not a half built site full of flaws. My next step is to sign back up to find my past and delete this app..Version: 3.5.6
✓ Has issuesI was enjoying this app, however as of recently my previous relationship with someone will show me where they are in my tree, Now it says we’re not even related!! I have been doing ALOT of research on my family’s history and taking screen shots of my “important” ancestors, I have been reluctantly taking notes, studying my background and now your app says I’m not related to anyone??!!!! I hope this is a bug from the last update, otherwise this is seriously a huge issue! I have sent a message to support without a response so hopefully they can explain what is going on! Now looking at my ancestors that I assumed (because of this site) we were related now it feels like a big lie! This is super irritating when you’re trying to find out where your lineages come from. Now I guess I’m back to the beginning (no answers) 😒.Version: 3.9.10
✓ ConfusionI have enjoyed FamilySearch for many years. However; after a second husband was added to my great grandmother’s biography, my own great grandfather’s information was cast into oblivion. Even though I choose my ancestor as the preferred spouse, the results I get when searching my family tree are for the second husband and have no relationship to my own history. Also, recently I have noticed numerous instances where a subject or his father is listed as his own spouse or child. Information that I entered, with documentation, has some times been altered by a non-related contributor. For instance, I know when my father died. I was there. Perhaps our freedom to edit biographies has gone too far and needs to be left to responsible professionals. FamilySearch has provided me and many others with countless pages of family history but, I can no longer trust that it is valid. What a shame..Version: 4.4.4
✓ Can’t look without an accountThis app will make you sign up for an account before you find what ur looking for and It WONT let me make a stupid account.Version: 4.1.1
✓ HorribleDifficult to understand what is happening when unknown ancestors appear in place of my own. Hate the fact that anyone else can alter my tree when I have carefully sourced and proved my relationship. I’m going to uninstall it. Too many Americans jumping in and believing their relatives are mine for no apparent reason. Don’t bother if you are English. Americans think their Bristol is the only one in the world. And it isn’t..Version: 4.1.1
✓ Marriage Certificates are Major Issue of bad connectionsIn the rush to move tech advances, you have a failed algorithm that makes suggestions for in laws based solely on first names. This epic failure of no rules and exceptions presents everything from deceased children to siblings as in laws. Furthermore, there’s no way to dismiss the suggestion, so one click combines them to multiple people causing improper marriages and children connections. I’m sure this was to avoid the duplicate record issue which is so prevalent in your system. But a correct duplicate is a far better issue than incorrect connections that people are accidentally making on your bugged suggested system. Major programming failure here.... how many thousands of incorrect connections are in your system now? For a people so”into” record keeping, this makes no sense. Tune or turn off suggestions on in laws, or create a dismiss option to clear the bad suggestions. One accidental click creates two connections that are dead wrong. It must really eff with your temple work eh?.Version: 3.21.0
✓ FrustratingEnjoying the making of the tree, but find it difficult to find out what to do, think I have entered info, but can’t find how to store it. Go back after a break and can’t find out where it all is have to enter it in again. Very frustrating. Also don’t get the chance to put in enter trades and other info..Version: 3.5.7
✓ Needs workNot intuitive, buggy & hard to use.Version: 4.8.0
✓ Privacy settings need improvementI have raised this issue with your Help Desk and still nothing has changed. Family Search needs to include security on people’s family tree so that other people who are not from my family tree/line cannot make any changes to my family. We have had a number of issues with people who are not related, just members of the church, sealing the wrong people, changing dates and locations. This is ridiculous and needs to stop! Enough is enough. Fix family search so that I can protect my family from other “well meaning” Mormons who feel they know my family more than I do..Version: 3.9.22
✓ Passwords.This is a question you will dispense with without too much trouble. When attempting to log in I rarely manage to get past my (sic)password. On those occasions when I have chosen a new password i find that this new password is not accepted. At this stage I usually give up. Cheers my dear friends … Derek Kingston.Version: 4.6.5
✓ After 40 years of searchingI much prefer the older version of searching. Easier to pick out the most relevant. I am professional genealogist when I started we totally relied upon the IGI and fully appreciate the work that you put into the world’s largest database..Version: 4.7.8
✓ Casse tête pour se connecterImpossible d’accéder à l’application car c’est un casse tête pour crée un compte de connexion.Version: 4.5.7
✓ HorribleIt is the 21st century, 2020 and it will not let you use same sex couples. Shameful.Version: 3.9.2
✓ UselessUseless.Version: 4.8.4
✓ ConcernsI like family search especially the things that I can put on. The thing I do not Like are the people who do not even know close family members to me can go in and change The data I have entered from personal sources that are reliable. These are often people I have never heard of and I have no way to get a hold of them to tell them that their information is incorrect . If I find them I just block them so that they can’t see what I do however they still change the records. And when I have asked the family history Library about this they have told me that I just needed to be kind and patient. It is hard to be patient when you are the one who has kept family history for years to have a stranger go in and base their records on the census and scrap the whole family. Yet nothing seems to be able to be done to stop these trolls. Sorry I think you could protect those of us who do a better job and make them check closer records.Version: 3.3.4
✓ Not goodFree was the only good thing about this app. If you can get passed the pass code rubbish let me know if the app works? Negative 1 star..Version: 1.7.0
✓ Wrong namesI just feel that allowing people to add names to your family tree which you have worked hard to get it correct is driving me crazy and is really upsetting. This man has changed a person in my tree changed part of his name Wife is correct but then has made him coming from America when I know he is totally English then has inserted all of his American family to that tree AND done temple work. To change so many people and edit will take me weeks of hard work you have to stop this from happening If I could do Temple work through another site I would happily not use Family Search at all.Version: 4.5.6
✓ Problems with the ‘Famous Relatives’ activity.About a month ago, I clicked on the Famous Relatives activity and found out I was related to Abraham Lincoln and a few other famous people. I clicked on it today and it said I have no famous relatives. I don’t know if it’s a glitch or something but it’s annoying. Please fix it. I usually like using this app for family research but this is putting me off..Version: 3.9.22
🙂 FamilySearch Tree Positive Reviews
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⛔ FamilySearch Tree Problems
