- 61.8LEGITIMACY SCORE
- 66.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Sesame Street App Complaints & User Negative Comments 2024
Sesame Street app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sesame Street? Can you share your negative thoughts about sesame street?
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Sesame Street for Negative User Reviews
✓ Offline modePast week says off line mode only even when we are connected to wifi. Have tried to delete app several time and on multiple devices, still not resolved. Please fix..Version: 4.1.0
✓ Update made it worseFirst of all, why should I have to re-sign in every time I load it now. I need it in the car and I can't keep logging in for my 2 year old in the back seat. Also, the songs and videos should be available offline. When we're on an airplane or long trips where cell service isn't available the app is useless. Please change it ASAP..Version: 3.1
✓ Won't openVery disappointed, app won't open. Please fix it soon!.Version: 2.0
✓ It doesn’t work most of the time.This is one of the only apps that holds my daughter’s interest and doesn’t have ads so I was excited. For the first hour, there were zero issues. However, the longer I’ve had the app, it’s been more glitchy. I constantly have to turn guided access off to close and reopen the app or even restart the iPad because videos or games won’t work. They’ll display a black screen with a circle in the center that never fixes itself. Once that shows up, other parts of the app stop working. This happens every 1-2 videos or games so it’s constantly happening and it’s become incredibly annoying. Probably gonna have to delete the app because I can’t keep fumbling with this app every two seconds when it’s meant to hold my daughters attention long enough for me to get something important done..Version: 4.1.0
✓ Video stops playingIt's good when it works but the videos freeze and stop playing all together afterwards. Have had to reinstall it 3 times now in a short amount of time just to get the videos to play again..Version: 3.1.6
✓ Volume doesn’t work and freezesMy daughter has been playing for a year and loves it but it has constant issues, the volume just doesn’t work now 100% of the time and the games crash and freeze or just don’t load. It’s such an amazing app and I would honestly rather pay like 3 or 5$ to get a better version than have this free one have constant issues that my 4 year old can’t play. I hope it gets an update I always check for updates but nothing..Version: 3.1.4
✓ Random pausing of video since last updateGood app in general but since last update videos will now randomly pause using IPhone 7 Max. OS 14.71.Version: 4.0
✓ Chromecast won’t workEvery time I try to cast to my TV it causes my chromecast to reset. No other apps are causing this problem. Really need to get this fixed..Version: 3.1.1
✓ Good app but crashesEvery time I open the app it shuts down my iPad needs fixing 🥵.Version: 3.1.4
✓ Good games and videos- games are cut off on older devicesGreat collection of Sesame Street clips and games with zero commercials. My son is really happy they fixed the audio on all of the games. Unfortunately now the edges of most of the games are cut off on our iPhone 6S and 9.7 inch IPad. Please fix the games so they render on older screen sizes..Version: 3.1.6
✓ Game Sound Not WorkingMy kid loves playing the games in this app but after I did the last iOS update the sound in the games no longer works. Very difficult to know how to dress up Elmo and Abby if you can’t hear what they are asking to be dressed as. 5 star app when the sound works!.Version: 3.1.4
✓ Sound is often not working, but when it is the app is greatMy daughter loves the app and I love the quality of the content, but there are so many games where the sound just doesn’t work no matter what we try. Within those games, the actual games are unplayable either because sound is missing, or because it’s frozen. Not sure what is up there, but it can be pretty frustrating for a 3-year old..Version: 3.1.4
✓ Doesn't workServer error and doesn't open.Version: 2.0
✓ Sound issuesThis is a great app but has recently started having many games where the sound does not work. It hasn’t been updated in a year so that could be why.... please update the app! My daughter is sad about the games with no sound..Version: 3.1.4
✓ Sound problemHi could you please do something about the sound for the games in the Sesame Street app there no sound anymore please fix it ASAP.Version: 3.1.6
✓ Glitchy!!!We’ve been using this app for a couple years & loved it until the most recent update. Half the videos freeze within seconds of hitting play. The best part of the app was that my toddler could use it without my assistance & now he’s asking for help ALL the time. Not ok!.Version: 4.0
✓ Buggy on iPad ProAudio isn’t working consistently in the current version. Games that had audio in earlier versions of the app are silent. Also, loading times seem to take forever- much longer than before. One positive is that the games don’t seem to crash as often as earlier..Version: 3.1.4
✓ Bad updateMy 3.5 year old loves it but the December 14 update now causes it to crash every time he tries to open it. Please correct this bug ASAP :).Version: 2.0
✓ Please remove screen touch pause functionThis app is great as there are many videos to choose from, in a variety of learning areas (math, science, social development, etc). Creating an account is a must if your child has favourite videos, as the videos change locations and are more difficult to locate if they haven’t been added to your favourites list. CON -HATE the new update that pauses videos by touching the screen. My so gets so frustrated and upset because he accidentally touches the screen & pauses the videos he watches. We will have to stop using the app unless this option is removed, as he cries and throws the tablet/phone out of frustration..Version: 4.0
✓ App used to be greatIn the past few month the app is suddenly stuck in offline mode despite being connected to Wifi. Have tried reinstalling several times and it isn’t fixing the problem. Please fix this error!.Version: 4.1.0
✓ Good but laggy and needs longer videosI like this app, but whenever I try to play a game, it usually lags and then suddenly crashes. I tried to play, like, 4 games, and 3 out of 4 of them crashed. I don't know if it's my iPads fault or if it's this apps fault, but whatever it is, I don't like it. Also, the videos are normally 3 minutes long. I want 20 minute long videos. Full Elmo's World videos. Complete Sesame Street shows. I'm talking big. Anyway, if all of those needs were established, I would rate this app 5 stars. All the other things are awesome, and there is no ads or in app purchases. I hate in app purchases. Oh, one more thing, why do you have to sign in? Can you please explain to me that??? 😤.Version: 3.1
✓ Loads of Fun, but . . .Our toddler loves the app and remains a definite go to but, the sound is not available all of the time. Requires the child to have to close out the windows when the sound isn’t working and open a new window. It is discouraging and encourages a constant opening and closing behavior. We love the content and believe that the app could be so much better with this bug fix..Version: 3.1.4
✓ Many games do not function properly!!My 6 yo autistic son loves this app. But some of the games in this app that require “swiping” end up moving the whole screen with it, or simply don’t work at all!! I cannot tell you how frustrating it is to get a 6yo, nonverbal, autistic kid to understand it’s not their fault and then have to sit through a half a§§ app! Screaming day in and out because no one is fixing the problems!!!.Version: 3.1.4
✓ Great app, no audio on gamesMy daughter loves this app. Especially anything with Abby in it. But multiple games have no audio. My daughter is 2 so she can’t read. At least with some audio she can still play. She’s not enjoying most games because she doesn’t understand what to do. Fix this bug and I’ll re-rate accordingly...Version: 3.1.4
✓ Great when it worksUghhh…this am is FANTASTIC, when it works which is not a lot of the time. It either freezes going to a video or after playing a game. Constantly having to exit out..Version: 4.1.0
✓ Fix the soundWhen we launch this app, often we can’t hear any sound. It’s making us crazy! Please fix this!.Version: 3.1.4
✓ The sound only works about 10% of the timeIt’s a great app on iPhone XS, however, the sound often doesn’t work on many games causing it to become an excersise in frustration for the parent and child..Version: 3.1.4
✓ Fix the glitchWhen my kid launches the pinball counting game all you see is a “this game works best in portrait mode” screen. You can’t x it out. Fix please. It’s making us crazy..Version: 3.1.4
✓ It used to work...?My toddler loves this app however it has recently just stopped working. None of the videos load or the games. It’s really disappointing since this is her “treat” for the potty..Version: 3.1.6
✓ Sound cuts off way too oftenThis app is awesome but also super frustrating because it freezes and loses sound too frequently..Version: 3.1.4
✓ Constantly crashing. Needs to be available offline.My 3 y/o twins love the games on this app, but the latest update has caused it to constantly crashed causing frustrated kiddos which equals a frustrated mom. Please fix this! Also, it would be very nice for these games to be available offline. I would be willing to pay a couple more dollars for the app for this option..Version: 3.1.1
✓ AnnoyedI can no longer do anything on this app. None of the games or videos work anymore, it’s just a white screen, nothing happens.Version: 3.1.6
✓ Good idea but still need to improveMy younger son love Elmo, it's a good deal to let him watch and play with Elmo anytime he want, but there r lot of problem, such as free trial said it free for 48hrs but we only had 1 day only, and we gonna to purchase but it's just keep loading...we keep waiting with a disappointed little guy!:(.Version: 1.0.1
✓ Does not work on secure networksMy son loves this app. After the big update, it stopped working on our home network and would only work on cellular. Turns out, the application is trying to open TCP connections to Google, OpenDNS, and Cloudflare on port 53 to determine if the application has internet access or not. This is a problem on secure networks, because connections to external (unfiltered) DNS providers is regularly blocked. To make the problem worse, is specifically use TCP instead of UDP. On a secure network, UPD is regularly captured and redirected to the local DNS server to ensure all apps work as expected- but this is a problem with TCP. Long story short, please stop determining internet connectivity by querying DNS providers over TCP. Just do a simple DNS query over UDP with a predefined timeout please..Version: 4.1.0
✓ Love this app!My kids love this app! They play it all the time! Only giving 3 stars because it only works when connected to wifi. Please make available offline..Version: 2.0
✓ Please fixApp crashes all the time, please fix and add more content. Would rather pay than have the app crash all the time. This is the 5th review I had to write since after I'm done it tells me the user name is taken and closes the comment box I just wrote..Version: 2.0
✓ Cool app/ too many bugsI downloaded this app for my 4yr old and while the games are fun & engaging- you aren’t able to hear anyone speak. There is background music & other sound fx but none of the dialogue works. I have turned the ringer on/off/on. Would be rated 5stars if the app actually worked..Version: 3.1.6
✓ Games and videos are great, but kills battery lifeWe never used to have this issue with the app, but lately I’ve noticed if the Sesame Street app is open or being actively used, the battery on both the iPhone or iPad drains dramatically faster than normal. Phone battery usually lasts most of the day, but after an hour with the app it’s at like 13%. It’s a shame because the app content itself is absolutely fantastic, but I had to uninstall because of this..Version: 4.1.0
✓ Fix the sound!I came back to see if there were any reviews about the sound and now I can see I’m not the only one having the issue! Please update it, it was totally fine and then just randomly stopped working, hopefully an update comes soon because my son absolutely loves the games!.Version: 3.1.4
✓ Love it but it crashesMy daughter loves this but the app crashes a lot, which she finds frustrating. Bug fixes would be appreciated. And the sound keeps cutting out on some games, please fix the sound!.Version: 3.1.4
✓ DisappointedDownloaded this app and it won't even open. Just crashes. Well that was a waste of time.Version: 2.0
✓ Used to be greatMy son loves, or I should say loved this app. But the most recent update has made the X button smaller and he has a really hard time hitting it. Even I struggle. Also the pictures for each video are bigger and it makes it harder for him to scroll and not accidentally pick one, when he does this and you add the fact that he has a hard time with the X, I have a very frustrated little boy. I soooo wish this app could be reverted back..Version: 4.0
✓ Started Great but Needs UpdateMy daughter loves this app and has played it for over a year. Unfortunately, it desperately needs an update. The sound doesn’t work once you leave the main interface, so voice instructions are missing from games and videos have no sound. Many games freeze up during play, get stuck in loops, or simply lock up. Please fix this app!.Version: 3.1.4
✓ Terrible updateThe latest update is horrible. The app is so buggy, it lags and half the games freeze or crash the app. My toddler loves this app but I wish they had never done this last update. Hope we don’t have to wait a year before they fix what they screwed up. The buttons are too small. You can’t close a video or game. The horizontal/vertical flip doesn’t work. Y’all got some work to do!.Version: 4.0
✓ Games need workThe videos all work and are nice for my daughter to watch but the games don’t work. She tries to play the train game but there are not tracks showing at the bottom of the screen to drag to the train. The games do lag and the music keeps going even when I click out of the app. It’s a shame that Seaame Street is as big as it is but can’t get their app to function properly..Version: 3.1.6
✓ Sesame Street appThis app used to be excellent. They offered all our favourite episodes and songs from the past and present. Unfortunately they recently updated the app and removed 80 percent of the items we used to enjoy. Absolutely not worth purchasing and extremely disappointed..Version: 2.0
✓ Great content, buggy appThis app used to work flawlessly but the most recent update made the UI less usable by changing the size and color of some buttons and you can’t play a video without it stopping on its own at least once. Tried deleting it and reinstalling but that didn’t fix anything.Version: 4.0
✓ BugsPlease update your app. My son loves this app but it's very buggy. He can hardly make it through a game without it freezing or it just failing to keep up. It's very frustrating. I see there hasnt been an update in like 7 months. You should update it more frequently than that!.Version: 3.1.6
✓ Put it back to the old design.My toddler loves this app. Since the update 1 week ago it’s super glitchy and will freeze constantly. You can’t navigate easily anymore either. Please go back to the previous layout, it was easy for littles to use..Version: 4.0
✓ Like the content but some games have no soundWhy is there no sound on some of the games? My daughter has learned to just move on and pick something else but this was a source of aggravation for her when she would pick something and no sound comes out. This is of course after she patiently waits for it to load which isn’t always fast. Please fix these issues..Version: 3.1.6
✓ Fix sound issueThis app would get 5 stars if there wasn’t so many clips where the sound doesn’t work. Please fix this issue..Version: 3.1.4
✓ Latest update messed up the soundWe love this app, but the most recent software update which was supposed to fix some kind of issue with the sound has actually removed the sound from all the games. It says to turn off the ringer silent switch on your device in order to hear it, but we use it on an iPad not a phone so it doesn’t have that switch that the iPhone has. Also it won’t even let you proceed with the games on silent. All you can do is close out that pop up and try another game. My 4 year old is devastated. I hope they fix this..Version: 3.1.6
✓ Hate the Update!Definitely one of our favorite apps. Before the update I could make dinner while my daughter spent time on the app. Since the update she gets too frustrated. The x button is too small. The video thumbnails are too big and she keeps accidentally picking videos she doesn’t want. Videos are constantly pausing while watching. We miss the option to choose from 3 videos after finishing instead of being told what video is next. Miss having Favorites on the main screen. Now she can’t find them in her own. Can we bring back the previous version???.Version: 4.0
🙂 Sesame Street Positive Reviews
Sesame Street works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sesame Street.
⛔ Sesame Street Problems
