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Lugg - Moving & Delivery App User Positive Comments 2024
Lugg - Moving & Delivery app received 20 positive comments and reviews by users. Can you share your positive thoughts about lugg - moving & delivery?
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Lugg - Moving & Delivery for Positive User Reviews
✓ Life saver!Such a cool concept. I was in the process of finishing up moving out of our old house and when I arrived today to get another load of boxes, the power was out, yet we still had our big chest freezer in the garage. It’s pretty hot out already in AZ (95 today) so I was worried about all of our food going bad if we couldn’t get movers here within a few days. Lugg was able to come in 30 minutes! Super quick, friendly and very professional. Will definitely recommend and use in the future! Thank you!.Version: 2.2.22
✓ Wanted my furniture delivered faster than 10 days to 3 weeksPurchased a long overdue replacement sofa with memory foam sleeper and electric recliner for my mom (both heavy items). The store I purchased from has delivery but would be 2-3 weeks before delivery (and they do not pick up the old furniture for charity). One of the store staff mentioned that a few other customers have used Lugg. So I tried them. Easy to schedule. Only a few $$ more than what the furniture company would have charged (yes, they would also charge me as a thank you for buying from them). You can ask for 1 or 2 Lugg-ers and they were so nice to my mom and sister! I recommend Lugg highly :).Version: 2.1.4
✓ Highly Recommend Lugg!I use Lugg for my clients whenever needed. (I'm a Professional Organizer, helping clients declutter their homes, offices, storage units; help clients pack/move/unpack.) So Lugg has come in super handy!! I just learned about them about a month ago. They've been in business 3 yrs. Soooo smart to start a company for on demand, small, local moves! Gives people a way to make quick cash same day with tips. Gives customers a way to get things they shopped for but can haul in their car. Gives my clients a way to de-clutter their space by selling or donating their large items! One Lugg, they donated furniture and a fridge and building supplies (bricks, tile, ladders, tools, carpet, etc) to the local Habitat for Humanity donation center! Another Lugg, they moved a piano from the garage to the living room. Another Lugg, they moved a large desk and filing cabinet to the local Goodwill. Various Luggs, they’ve moved an entire bedroom or living room set to a buyer’s home. My clients are frequently buying and selling on the OfferUp App, and Lugg has made it possible to quickly get these things moved same-day. It’s just been a godsend! Highly recommend Lugg!.Version: 2.0.1
✓ Night mare!I have used this app 3 times. horrible! Do not do it! these are random people who have no idea how to move things around. they scratched my window edge first time i used them. second time i used them the deli every guy could not find my house and i was charged for something i should not have. third time, they smashed my table on floor. This is a beautiful solid table from RH beautiful wood table, when i reached out to their customer service they where going to give me $100 back. A joke. they said my table base came apart which is not true. my base weighs 200lbs and the top 60lbs the guys picked the table over their head, which could caused a very bad accident on them selves. they could of gotten hurt badly on the job site. When i saw how they where carrying over the gate i jumped out but it was too late, the table already smashed on the floor, causing a crack on our floor, and a crack to my beautiful table! Customer service crap!.Version: 2.1.8
✓ So Happy - First Time Using!!Friend recommended this service. It was very transparent with what to expect- easy app to follow the steps being first timer ( if new do look online for any promos being offered, I didn’t think of that ahead- but apparently offered by the service) - both the pick up person was informed when they would arrive as was I. Couldn't be happier with booking same day and the pick up & delivery were on time. Both guys were wearing masks (Covid) were super courteous, personable and quick. Would highly recommend (and will) to friends. Thank you for a cool service! 5*’s all around..Version: 2.2.22
✓ There’s no other app like itLugg is the one app that brings together great user experience with great offline service in unexpected ways. I have booked 3 Luggs - one same-day, after another mover dropped out at the last minute - and every single one has been prompt, friendly, affordable, and extremely professional. I am shocked by how seamless and delightful this experience is. It’s the kind of thing that was unimaginable just a few years ago. Lugg has set a new standard for moving, hauling and furniture delivery. I’m such a fan!.Version: 2.3.2
✓ BIG fan of LuggI cant say enough good things about Lugg! I’ve used them 6+ times in the last couple years so it’s about time I wrote a review. Every time has been equally positive and I honeslty see no room for improvement. They communicate every step of the way so you don’t have to guess when they’ll arrive and you know exactly where your stuff is. They handles my stuff with care and always wrap up any items I request with a blanket and plastic wrap for extra protection. Every single mover I’ve had has been professional and friendly. I would never use another service and recommend them wholeheartedly. Two thumbs way up..Version: 2.1.3
✓ Very convenient but inconsistentI use Lugg at least twice a month for moving furniture. Very convenient and flexible scheduling. Guys mostly are in good spirits. About half are good at loading a truck, half aren’t. This is ok even though about 30% of the time something gets slightly damaged (scratched or dinged). The convenience is worth it to me. My biggest complaint is that lately, the Lugg XL has been inconsistent. XL should not be a van, even an oversized van. That simply doesn’t hold enough stuff. XL should only be a box truck. Also, the last two times there were issues with being notified properly. One time the guys called and said they’d be there at 2:30, but my window was 3-4pm. I wasn’t at the location and they said if I couldn’t meet them now, they’d have to cancel. Then yesterday I did not get notified that the guys were on their way, which I always do. Just customer service things like this have faltered lately. Hopefully it’s just an anomaly..Version: 2.2.18
✓ Awesome!I literally never write reviews but would like to say great app, affordable move, really glad to have this service in the area. Was very happy with app experience, the service, tracking, and the dudes moving my stuff. Made getting a couch with 15 hour notice SO much better. And was not too crazy $$ for moving one couch from Oakland to SF... and the costs of doing something for just one thing is usually what prevents me from getting furniture so was relieved. Only complaint is there’s a bug in the Instructions to Movers section that has the caps lock spazzing out keeping it in caps then taking off then on. Made writing notes to them hard. Would definitely suggest and use again..Version: 2.1.3
✓ It’s depend who comes on that dayI had horrible experience with Lugg and complained to support team. The support team immediately responded and resolved the issue within a week. I have no doubt Lugg have great personality workers however there are many areas to improve and it’s really depend who comes to service on that day. In my opinion, I strongly suggest to have professional movers if you’re planning to relocate 1 bed room size furniture. The professional mover have 17 feet depth truck (vs Lugg’s XL Van-10 feet) and faster to make action which it will be much cheaper labor hours to have the best results for 100%. Please make sure to research local choice what’s convenient for you..Version: 2.2.22
✓ Problem with your AppOn Saturday your App did not work very well. Besides Lugg was dropping off furniture at my house so it made sense to use them for a move of my outbound load of furniture with Lugg to my new house since Lugg was there. A decent App could have easily given the Lugg people who were already there my outbound load of furniture to deliver to my new location. It did not. The Lugg drivers and I waited and waited for confirmation. Eventually the Lugg people who were already there were sent somewhere else We we all unhappy.... and guess what ...then your system dropped my move..... and was only available 2 hours later!!!pretty bad system and pretty bad App... I wasted an hour and a half and got nothing:(.Version: 2.1.4
✓ Best experience/reliable/fast/on timeThis was the most incredible experience. I ordered my couch that I had just purchased from a store that night to be scheduled to delivered by Lugg the following day. Not only did they get the location 15 mins early, but they kept in touch with me the entire time, AND they were nice enough to move the old couch upstairs to then bring in the new couch. All the while, with the best attitude. As a bonus - being a female, with two male strangers coming into my home, I felt very safe and comfortable. I am not one to write reviews and if I ever do it's for a reason. It's cheaper than any furniture store shipping it out. depending on how far you need the furniture shipped, any other company would charge $10 more with inconvenient times etc. they are worth it..Version: 1.27.14
✓ Highly recommend! The movers are very nice, friendly and hard working!Moving is very stressful and costly but Lugg did a great job in giving us the most affordable moving options. This is my first time moving with lots of stuff and first time using Lugg. Was hesitant at first but decided to give it a try. GLAD I DID!! Compared to traditional moving companies, they offer more flexibility in terms of time, cost. There’s no minimum hours, it all depends on how much stuff you have (price per minute). So it’s fair and reasonable. They’re also very on time. They let us know when the movers are on the way through messages and also update every progress through messages. Very transparent and innovative. The Lugg app is very nice, informative and easy to understand. My stuff was moved safely and in good condition, no damage. They’re very dedicated when handling our fragile stuff. They deserve a good review and that’s why I did this here. I love Lugg and want to use and support Lugg. The product like Lugg is transforming the moving industry, making it more customer friendly, affordable and hi-tech. Please keep up the great work! I’m rooting for you!.Version: 2.2.22
✓ Absolutely amazing!I had purchased two EXTRA large mirrors from HomeGoods and wasn’t able to fit them in my car and my husband had told me that there’s a service which they bring items to your home and it was such an easy way to choose the vehicle of my choice for the pick up and delivery. Very professional team! They picked it up and brought it to me just in time. The fun part was that you could see the vehicle on the app making all the turn and seeing when they will be arriving. Love love love!!!!! I will definitely be using this service for alllllll my big and even small deliveries!!! A+ 5STARS.Version: 2.2.4
✓ Movers are great, app gets a little stuckLove the concept and so glad Lugg exists! The movers are hard working people who take care with your stuff. The app itself however needs some work. It will get stuck on some screens, especially during setup. I had to quit the app and start again a few times to get it to work. I wanted to be able to add a photo to my profile but it won’t let me update that. Liked the push alerts before and during the move, like the gps/map the drive feature. Was expecting a final push alert to rate the move in the end, but it never appeared; had to open the app to do that. Would be great if it was more clear on how the toll is paid when crossing the bridge. Will continue to use Lugg..Version: 2.1.8
✓ Wow!!!Amazing! What a great experience. I was struggling for a few days about how to get a little loveseat I got on Craig’s list into my second floor apartment, especially with little ones around. I found out about Lugg and within 2 hours it had been picked up and delivered into the exact spot I wanted it. They were fast, clean, courteous, helpful, I couldn’t say enough good things. I loved that I could track their ride through the app so I knew exactly when they would be arriving. This is definitely providing a major service for something that was always a challenge to figure out. I already have another delivery scheduled for tomorrow and look forward to being a regular customer..Version: 2.1.3
✓ Multi-location pick upIt would be amazing if you offered multi-pick up delivery in San Francisco.Version: 1.30.0
✓ Delivery People Are TopsThis is a great service. The guys were very prompt, took pains to avoid the walls as they took a big piece in, helped me put felt protectors on the furniture to avoid scratching the hardwood floors, and positioned it where I wanted. The only issue I had was with the online system. It shows available dates/times. Three times I proceeded with my information and payment, thinking I had an available time, only to be told on the final screen that the time was no longer available. I sure hope I didn’t pay 3 additional times! If a time isn’t available, it should be the first thing the customer sees, no?.Version: 2.0.1
✓ Easy simple processI was left in a pickle when I found out the couch that had been donated for my school office couldn’t be moved on the weekend. Since anyone who could help me was working I had to come up with another plan. I had seen lugg mentioned on next door arranging took seconds. The guys were super nice arrived on time giving me a half hour notice. It was handy to be able to watch them on a map so I knew exactly when to leave and meet them. Using a coupon it was $41. To move a couch 1.7 miles. Plus gave a $20. Tip. It looks like the clock was not running during the drive—there was a $4.00 fee for travel. The convenience factor was huge! Definitely recommend..Version: 2.1.3
✓ These guys moved my elephant!So we got a free table on craigslist and Michael and Dominique showed up promptly when the app said they were going to be showing up they brought a truck and all of the tools needed to move something very heavy. What I mean by elephant is this was no joke it was Supposedly the heaviest thing they had ever lifted by far it had to be a 500 pound table and these guys handled it like professionals and champs. It took a lot of effort and they never complained just got it done. Then when they were done they offered to move a plant from the driveway that was pretty heavy as well because they could see that it was going to go with the table really professional really good workers I’m very impressed..Version: 2.2.22
😕 Lugg - Moving & Delivery Negative Reviews
