- 81.6LEGITIMACY SCORE
- 86.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Betternet: Best VPN Proxy WiFi App Complaints & User Negative Comments 2024
Betternet: Best VPN Proxy WiFi app received 111 complaints, negative comments and reviews by users. Have you ever had a bad experience using Betternet: Best VPN Proxy WiFi? Can you share your negative thoughts about betternet: best vpn proxy wifi?
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Betternet: Best VPN Proxy WiFi for Negative User Reviews
✓ Good app overall but always overcharges meI visit China a lot so it's necessary for me to be able to go on my google account and other social media platforms. I have gotten a premium account because I re-download it basically every year. It automatically connects after my phone has been locked for a while and the connection is pretty fast. Overall I like it. But one time I signed on to my account on my Mac, and they treated it as a brand new premium account even tho I used the same Apple ID, and charged me again. I had to contact Apple support and all that for a refund. Second time, 1 year after I had deleted it, I only needed it for 3 days. when I re-downloaded it, it says I have 7 days of free trail. However, they charged me again full price the second I authorized the download. Now I gotta contact Apple support again. Sure, their connection is fast enough, but man, they certainly are faster to charge you..Version: 5.2.0
✓ Seemingly illegal/sketchySo, I have used Betternet for a long time. I was browsing the internet, and came across a pop-up ad yelling at me YOUR IPHONE IS INFECTED WITH (sic) VIRUS! I decided to humor it, and went ahead, and it said that I needed to use “this VPN that will show up after clicking the button below. You must use it at all times especially on public WiFi or else your iPhone will be infected and lose all of your credit cards and contacts and iTunes blah blah blah. And when I clicked on that button... this app was what it sent me to. Why on earth are they trying to hire super sketchy ads threatening you with a virus, and trying to lie and trick you into using Betternet... like that’s kinda... possibly illegal and all... or at the very least it really made me lose what respect I had for the devs. Really you are going to lie and cheat people into downloading your app, convince them that without it they are in physical/financial danger, that’s practically blackmail. DOWNLOAD THIS APP OR ELSE YOU WILL GET VIRUS!!! Is not usually what you hear from tech companies, at least the not-morally-bankrupt ones..Version: 3.3.26
✓ Completely stopped working on WiFi.I have been using this vpn for the last 2 weeks and everything was fine until 1 week had passed. All off a sudden, the vpn absolutely would not work on any WiFi network. I would try to get it to connect 100 times a day on multiple different networks and it simply did nothing at all. Completely lost contact with all my friends and family back home. However, for some reason when I pay for international data it works just fine! What’s up with that? I refuse to pay to use international data every single day and I need to be able to communicate on multiple blocked platforms. Ive tried to redownload, reconfigure, and change locations countless times, but nothing ever works. So disappointing. I paid for a premium account to make sure I could stay in contact with my family, but the premium account is seemingly worth nothing. Not worth it..Version: 3.3.27
✓ Not even good as the free VPN appI subscribed this app and paid the monthly fee after the 7-day free trial. It works ok (sometimes not working) for less than three weeks. And then not able to connecting at all. Every time it said “something went wrong” or just connecting for a while then gave up (appeared like I never clicked the connect), or some other words but no be able to connect. So I tried to contact the support team but it insisted asked me to set up a “mail account”??? I have my email address registered already. What does that supposed to mean? So I uninstalled the app and reinstalled it. Funny thing is that it won’t allow me to “install profile” in setting. When I clicked “install profile”, it jumped to the VPN setting page and no matter what I chose, the app stayed the same, at the “install profile” page. After more than fifty times of this repeating process, I gave up. I was not be able to contact the support team nor be able to connect or set up the VPN configuration. Worst part is I’m paying for this “not working” service. I tried a free VPN. It works just fine. Not sure why I purchased this app in first place. 1 star is a compliment to its function. It should earn no star at all..Version: 3.3.27
✓ Removal of the 15 free hoursPrior to the update where there was a free 15 hours without premium you just had to watch ads I would’ve given it 5 it worked great for 2 years until giving 15 hours a day since it’s worked great for that long it’s a 3/5 great if you get premium but now it’s just like every other vpn where it makes it seem like it’s going to work even if you don’t have premium then when you get the app you can’t connect unless you have the premium or unless you watch an ad but only get 15 minutes which is so little time it’s not worth the effort to watch if it gave a hour or even 45 minutes per ad it’d be better.Version: 5.29.0
✓ ABAbd.Version: 6.14.1
✓ "we're trying our best"What a joke. They aren't trying at all. So, as of now, I'm staying in china for a couple of weeks and to keep in touch with friends, I decided to download a vpn. I expected it to work beautifully (because the wifi here is moderate) and it didn't work at all. Video streaming was absolute garbage, and I could only watch videos for about 30 seconds before the vpn would be unresponsive. I can't even use social media to the point where I can't even view usernames of people, much less their posts. Internet browsing is horrifying, the time it takes for a website to load takes as long as it does for me to eat a 4 course meal (which takes about 2 hours). I'm pretty sure that the only way you can get faster connections is to spend your money. There are better vpn's out there. Don't use this one.Version: 3.3.27
✓ VPN only with free version no location changeSucks.Version: 5.7.0
✓ AdsBetternet has ads for time, so I hate it to admit but it does seem bad When I clicked on connect..Version: 6.11.0
✓ Didn't even know I subscribed!!I didn't even know I had subscribed then I rack up a $16 subscription fee and it's taken me over an hour to figure out how to unsubscribe! They need to inform the customers by something as simple as an email if they've accidentally subscribed as I entered no sign up information, and make the unsubscribe options clear and easy to access. I downloaded this app once and within the same 5 minutes I deleted it but now look where I am!! This has caused me so much stress!!! A refund would be highly appreciated.Version: 3.3.27
✓ Refund?I tired the app. It didn't let me connect to my schools wifi. It failed it's trail and then it took money off my card. If I got my money back this wouldn't bother me at all. But because I was robbed I'm furious. Please refund me, I trusted this app and it robbed me. I don't wanna have a bad experience like this..Version: 3.3.21
✓ Great VPNBetternet is very good I have used it several times now and it definitely works well. BUT app support is non existent!! I could not contact the help Centre through the app as it says the “mail” app is not on in my iPhone which it is. I then found an email address on the internet and emailed them but was told they cannot reply to my emails personally!! What??? Like the email addresss is support@betternet so why can’t you give me support. The issue I had was I though considerable enough to contact them so why not allow us to contact them?? Even try to get app support through Apple App was not successful. So would I recommend before this happened? Yes because the vpn works but would I recommend them now? Not really. They need to be more customer focused and for $20 a month I expect that. I will not be renewing my subscription..Version: 5.12.2
✓ Not freebie friendlyThis vpn gives you this ‘free’ limited currency which only allows you to use it for 15 hours at first- I made the mistake and forgot to turn it off and used all of it over night, after that it asks you to pay for the subscription. I get they use this as a business model but when you got ads baked + locking selected locations behind a paywall that some other vpns give you for free, it feels like they were desperately trying to squeeze every penny out of me. Not a good first impression, will never use again 👎.Version: 5.17.2
✓ It was great but not so greatWhen I first used it it was working properly and everything worked really fast but sometimes it never connected and I had to delete and re install the app every once in a while. After a few months I used it again and whenever I tried connecting it would take ages and it would turn off my WiFi. I always try and re install it but it would still act the same. It was a great app but not great anymore😔.Version: 5.1.0
✓ Not able to unsubscribe and not working at allI paid for my first monthly subscription because I thought this would work. Sadly it does not and I didn’t look back at this app. I was not informed that this would renew automatically and was charged for another two months even though I never used it. I tried to unsubscribe but it kept asking me to send an email to their mail box. There is no other contact information. THE Funny thing is, before you send an email you will see a notification that asks you to set up an email which every user should have already done. Every time I clicked on OK there is NOTHING that pops up which I thought there should be. So I never got to contact them. Are you guys just gonna keep charging me because I cannot find you? I want my money baaaaaaack😡😡😡😡😡😡.Version: 5.7.0
✓ Good appSlow and strange protocol. It always make wifi disconnected when it connecting. I have used many vpn however never happen like this app teaches me.Version: 3.3.21
✓ It’s a lieYou have to pay to use it don’t waste your time.Version: 6.4.0
✓ Advertisement infused GarbageThis app used to be the best go to VPN especially for getting past Wi-Fi that block certain sites for instance many school Wi-Fi’s. However;Now the app forces you to watch ads just to connect and disconnect from your VPN and also brings up the screen to pay for the premium version of the app when you go to disconnect that way some of the times when you just want to disconnect the VPN so you can use the Internet as normal you have to go through several pages just to click a little HTML link in a text that says “proceed with ads”. Of course the developer makes this link deliberately much smaller than the button that says pay for premium without ads. TLDR; Betternet was once the best vpn out there. But now that you need to watch full screen no skip ads JUST TO DISCONNECT, it’s not even second best as there’s a plethora of free VPNs out there you can use that just have banner ads if anything. VPN proxy master is an alternative if you find yourself having issues with this app, but I must warn you that it’s essentially a clone of this app- full screen ads and the constant harassment to buy the full version..Version: 5.14.0
✓ It is freaking ANOYING!!! And weird....Ok so I know that I am like 12 but I actadentally ran into this an I was trying to get free v bucks at the time🙄 and it showed an ad and you had to download the app to get the v bucks so I went to the AppStore to get it and then when I got it I did the 7-day trial an then I left it runing for twenty mins and when I came back I deleted the app and so I went to clam the v bucks and it didn't work😥 so I went on with my day and forgot about it. An than about a month later my grandma asks us if we used her debit card to buy anything and we said no......but later that other day I went to my dads house were my iPad is an I look at it and it's been charging money to my grandmas debit card so ya........so we tried to fix it be we gave up.......but I remembered today that we need to fix this so ya we are still trying to get Rid of it so that's my story hope this helps you!!😉👍.Version: 4.1.0
✓ Lost Internet whenever trying to turn on VPnLost all Internet connection either wifi or 4g as long as the VPN "Connect"is turned on. Thus never able to go online with VPN.Version: 3.3.26
✓ Greedier by the minuteAfter using this app for almost five years, I’m incredibly disappointed with the direction Betternet’s taken— once an app that exchanged access to 15 hours of VPN service with one ad to connect and one to disconnect, Betternet now requires you to watch a 30 second ad per 15 MINUTES of service. Ads previously were already exponentially increasing the hoops they required users to jump through (watch 10 seconds of a 30 second ad, THEN wait for the interactive to be done, THEN sit at another loading screen that offers the user to download the app before finally achieving access). These ads are incredibly sketchy, often faking out users by adding fake exit buttons on their ads in an attempt to fish users into accidentally clicking on the ad, which will open up the app store. I remember a time where Betternet thrived off of just memberships; when free users had unlimited service time and no ads to stop for. It’s disheartening to see how low the app has gone to take every last cent it can grasp..Version: 5.26.0
✓ Why time it?Why have a time limit to a vpn?!? Get rid of that stupid system.Version: 6.1.0
✓ OkayIt’s pretty good but after a while I’ve been using it for I put it on it’ll disconnect me from the wifi and put me onto my data and won’t let me connect back to the wifi without turning vpn off again. And my friends have no clue how to get past the paying for premium, you should have the skip and have ads button straight away so it’s easier.Version: 3.4.2
✓ No adsHow are u gonna put ads per 15 min but theres no ads to show.Version: 6.3.0
✓ I’m sure it probably dose workI downloaded this because I saw it on tiktok it’s supposed to change your location but in order to do that you either have to pay £12 a month or £39 for premium. I wanted this so I can change my location to watch the legend of kora on Netflix because it’s only available in the US but surprise surprise it cost money and there are no free ones at all so if you don’t have the money there is no point downloading this app.Version: 5.7.0
✓ Do not downloadI downloaded this because it is trusted on computers but don’t do it on mobile. When I used it it would sometimes take a full minute to load apps or websites. It also uses a ton of battery. From my phone (iPhone 8) being fully charged, the battery would be drained within 2-3 hours without even using it. If you have downloaded it and your phone is slow or your wifi isn’t connecting, fully restart your phone by holding the power button and volume at the same time. This fixes it because it removes any software it has in your phone. ——-UPDATE——— If you want to have safe browsing online, use Kaspersky Safe Browser. It’s an app that will be a web browser that encrypts your web activity. It also blocks scams and hacks because it uses offical Kaspersky connection and protection. I also read online that Betternet can sell your information so even more reason to delete it. If you have betternet in any device, I want you to delete it and never touch it again. Use a trusted VPN like Norton or Mcaffee if you feel unsafe online and stay safe..Version: 5.4.0
✓ BAD CONNECTIONIt started out good but then after a few days it stoped connecting and said connection failed and stuff and then I couldn’t use it anymore please give me an update.Version: 6.10.0
✓ Bad VPNEvery time I try to connect this VPN it DISCONNECTS THE WIFI THEN HAS THE AUDACITY TO TRY AND CONNECT TO THE WIFI IT DISCONNECTED FROM. I wish VPN quality’s were better, Don’t download it ur better off downloading ANY OTHER vpn.Version: 5.11.0
✓ Do not downloadAfter a few uses the vpn connection gets really slow and you’re not able to connect to the vpn. when you’re actually able to connect to the vpn it doesn’t work and cancels your wifi connection (like you have no wifi if you know what I mean) so you can’t even go online..Version: 6.10.0
✓ False Advertisement & MisdirectionPresumptively believing your promotion for authentic and secure protection from online visibility along with concealment of identity and such information, I’ve taken the risk and installed this app only to realize THE FIRST thing your service requires is VPN configuration, which is necessary nevertheless, however to allow installment and operation there’s a clear warning stating that if I did indeed want to allow VPN configuration than I must allow the tracking and monitoring of my information. Am I missing something here or is that the most contradictory statement I’ve ever encountered. I mean anonymity should be profound and respected, not warranting and agreeing to collect my data when I’m using the app. Even IF any information pertaining my security and identity is being withheld with collective use of your app, why is it necessary for you to collect it. Certainly If someone needed such information, wouldn’t it be ideal and simple to just obtain it from your database? This app is complete joke and I still can’t seem to understand it’s implications regarding anonymity.Version: 4.0.3
✓ DisappointedI have used Betternet VPN for sometime with no problem and had given it 5 stars until recently when I was unable to watch some TV media programs when overseas. I then tried deleting the app. On reloading the app, I had no option of logging in although I have 6 months of premium subscription left. I only get a 7day trial period and being charged again. Therefore would be paying double the amount of money..Version: 3.3.26
✓ Great Free Service - Not the Best PremiumJust a warning to people looking to use the free trial - after a few errors signing up for the free trial I was charged for a full month of premium subscription. I will update if this error can be resolved with a refund, otherwise the premium services were quite disappointing and I’d never pay their price for the month when things like TunnelBear and NordVPN exist. Please avoid the premium subscription and stick to the free option, or use a different paid option. Edit: Everything was resolved, thank you customer support! Updated the rating and title! Edit again: things have slowed wayyyyyyy down lately on the free end! Not sure what the problem is but most of the time it simply doesn’t work. Lowering the rating for now..Version: 3.4.1
✓ UselessThis app used to work just fine for me for around 2 years, but now lately it doesn’t work at all and ever since they’ve been pushing so much for people to get premium it’s worked less and less. The last time I tried using it I ended up sitting there in the app for over a half hour waiting for it to connect. Sometimes it’d give up and act as though I’d pressed cancel, going back to how it is before you try connecting. Other times it’d turn red and say it couldn’t connect. Then I tried contacting support, but ironically the email couldn’t go through because I couldn’t use the WiFi without the VPN the app’s supposed to give me. I ended up deleting it after that. I refuse to pay for premium, too, because it’s just not something worth spending money on. It looks like to me that they’ve been making the free version ridiculously slow and crappy to make people pay for premium, and I’m not here for that. Annoyed, disappointed, and won’t be using this app again or recommending it to anyone.Version: 3.4.2
✓ I’ve been being charged for premium for the past 4 monthsI downloaded the app because it was free, tried it for a couple days and found out it didn’t work. I deleted the app and noticed I started getting charged on the apple store 10 dollars every couple weeks and couldn’t recall which app I had signed up for. After 2 months I got annoyed to the point of cancelling my card. This app emailed me today asking if I wanted to correct my card information to continue a premium membership that I never signed up for. Looking at the comments it doesn’t seem like anyone has had a similar problem but the developers of the app don’t even seem to care about any complaints that much and respond to any negative comment with a generic response asking someone to take even more time out of their day to complain about something that’s not worth their time.Version: 4.0.3
✓ Please remove the updateI have been using this VPN for yrs and it was awsome up until they added the new update which only gives you limited time and makes everything confusing and messes everything up :/please remove or edit this update, or atleast remove in limited time :).Version: 5.7.0
✓ Great until it wasn’t.When I first got this it worked really well. Did everything a VPN should and auto connected whenever my device connected to WiFi. And then it made my WiFi stop working altogether on both the devices I used it on. Immediately after I disabled it on one device my connection worked fine. And on the other device it wouldn’t let me disable it and I had to delete the app just so I could use my WiFi..Version: 4.1.0
✓ Not worth the troubleAfter reading numerous good reviews about this I decided to download it in order to watch Netflix US. I completely agreed with the great reviews and found no faults within the first two weeks. However, after this I began to see problems with my WiFi connection (we had to get a completely new setup) and my sim even shut down, just as the vpn began to stop working. Even though -to start with- this was a great app, it was definitely not worth the trouble it caused. After further research online I came to find that this app shouldn’t be trusted and there are better vpns that won’t cause these problems. More than disappointed..Version: 3.3.26
✓ Connection failed.Does not work..Version: 6.4.0
✓ Works only when premium.If not premium, you suddenly have a ton of problems. You have connection drops, problems with connecting at all and slow slow speeds. Once you pay it all works fine, otherwise it’s absolute trash. [Edit] Do you really think copy/paste answers to EVERYONE of negative reviews will help? No it won’t. I stated here what my problems with the app are. I don’t see a reason to waste anymore time contacting you and writing same thing for the second time..Version: 3.3.26
✓ From 15 Hours to 15 MinutesBetterNet was a fantastic and functional app. They had ads occasionally but it was tolerable as I am not able to afford Premium (aside from a couple glitches) because it worked smoothly and allowed VPN connection for up to approximately fifteen hours. Once you turned it on, it was fine for the day until you needed to turn it off. But now, we must watch ads to only have fifteen minutes of VPN time. Today, it wouldn’t even let me watch the ad to get my fifteen minutes of time. I have used BetterNet since 2019 and this recent update makes it useless to me. Please restore BetterNet to its days prior to the update because it seems that nobody will be using it in the future if ads must be watched every fifteen minutes when other VPNs offer the same service with easier access and fewer ads. I will edit my review if the app changes or is improved to a state in which it resembles its old state, but for now I will be looking for a new VPN..Version: 5.26.1
✓ Not workingA few years ago I used it and it worked perfectly. But this time I downloaded it back, there’s no add to watch that I can’t use it at all.Version: 6.3.0
✓ Most horrible VPN ever!1. Don’t subscribe it by credit card! The app is automatically charged, you need to email them to disable automatic payment, and NO REPLY! And the problem is how you can confirm automatic payment is disabled? It’s a rip-off and fraud! Why can’t I pay the app yearly? I don’t want an automatic renewal! 2. The optimised location selection is a fraud too! When I chose the UK location, it’s not quite a UK location at all! 3. Premium service won’t bring you fast browser. 4. And you will get robotic reply and close ticket without your consent if you raise the request over the app. 5. If you raise the request for cancellation online, you’ll get the human reply to beat the bush around and prevent you from cancellation! Totally rubbish and dishonest service!.Version: 5.1.0
✓ Issue with account terrible terrible HelpdeskI got an issue with payed subscription. Impossible to contact anyone to assist. So I subscribed again with 14 days free of charge. But my card has been charged again to the year subscription. Can’t contact anyone to make a refund or help to find out what’s the issue. Do not recommend this vpn app.Version: 6.5.1
✓ Only reason why it isn’t getting a 1 star is because it still offers a free versionThis is absolutely a joke of a VPN app. If you have any money to spare to get the VIP version, use any other VPN than this one. Half of its Premium servers don’t work or so slow that it’s just not worth it - I straight up couldn’t use any of the US servers (and they even reduced the VIP servers by like 20 cuz they all didn’t work) Horrible app interface: so many times the app just gets stuck and I after clicking connect/disconnect nothing happens and I have to do it through the VPN config in settings. Only use this if you don’t want to spend any money on a VPN as it’s only upside is that it’s one of the few services that still offer a free version, but don’t ever consider using it if you can spend some money- use it to get a VIP of any other VPN..Version: 5.0.0
✓ Fraud!! Scam!! Stay clear of this VPN serviceEverything worked perfect during the seven days trial, hence I made the yearly subscription as it was on promotion. And what happened next was the VPN service has stopped working completely, I’ve written numerous emails in hopes to solve the problem, but I always got the same automated email as solution, and none of which they suggested has worked at all. I demand my money back. DO NOT PURCHASE.Version: 3.4.1
✓ Write a review on my star ratingHave given this as Iam just learning how to do thing by myself and not keep asking people’s help with things due to ill health so you look ok to be help me along with the websites plus the one Iam with virgin media/mobile also with to phones one iPad. I also have a laptop acer windows 10!!so don’t know about that device and have WiFi wireless with virgin media tv broadband and now have Apple iPhone 8plus 64GB.i hope I will be ok with you and not to hard to understand what is going on with things!Thank You so far so good!!!.Version: 3.4.2
✓ Didn’t even downloadI didn’t even download this app but all of a sudden I couldn’t download any other applications because of a pending payment I had unpaid. I don’t have correct banking details in my account because I never actually purchase subscriptions. Now to rectify I have to make a payment and then ask for a refund? For something I didn’t even download? This app also showed up on my MacBook and brought nothing but viruses to a point I had to take my MacBook to an Apple store to get it fixed as it was unusable. Does not protect your Mac and somehow adds itself to your device? Where is the legality to this and how is this still and app in the App Store?.Version: 3.4.2
✓ This app broke my device!This app broke my device. At first, when I used it, it was very smooth. Now, I deleted it because it was taking up some storage on my device. But then, when I removed the app, it broke my WiFi. The wifi is perfectly fine but somehow I can’t connect to it without the app. Even worse, I now can’t even use my other VPN’s. They worked perfectly fine before but somehow ever since I removed the app, every VPN that works really well on my device doesn’t work now. I can’t connect to the WiFi. Please fix this, it is really annoying and inefficient..Version: 5.0.0
✓ What happened to the 30 minutes?Weird customer service/marketing strategy to have one update that improves the app from 15min free to 30, and then have another update that brings it back down to 15 again. You’re unsure of what you want to provide, basically..Version: 6.7.1
✓ Too many adsBack when I used to use Betternet it was awesome, an ad here or there, didn’t mind watching them cause the product was definitely worth it. I didn’t use it for a cpl years, and last year when I came back to Betternet, it was just a cesspool of intrusive ads, can’t even use it without being forced to watch a long video ad. Also, I miss the days before the 15 minute timer. On another note, I just replenished my timer by “watching” a video, then disconnected after about two minutes to do something and five minutes later when I went to reconnect it said “no free time left.” Betternet used to be my go to vpn, but now it appears they have worked really hard to take a five star product and render it down to two!.Version: 5.29.0
✓ ScamIt said it has 7 days free trial so I wanted to give a try but then I saw it took 19$ of my account and the vpn doesn’t work good at all now I need my refund I did report a problem on Applereports.com but it said it’s not eligible for refunds this is big scam!.Version: 6.5.1
✓ Not really goodSo I downloaded this VPN and then it worked smoothly for a few hours then it starts going crazy. First it just keeps on failing to connect, and then i decides to close it but then it keeps trying to connect and slowing down the mobile data and WiFi. I guess you can delete it and re-download but it is not a very easy VPN to deal with. But anyway it’s about the only free VPN to actually work however bad it is..Version: 5.2.0
✓ HiSucks bye.Version: 4.0.1
✓ Started well, but ended badlyFirst week of China was good, but then last week, just couldn’t login, sent multiple emails but heard nothing, so cancelling and going to express VPN, as others on the tour had no problem with there connection..Version: 3.3.27
✓ A fair opinionI have been using betternet for nearly a year now, it was by far one of my favourite VPNs however with the last update, it sort of died. It now attempts to connect, holds the connection until the signal lowers but doesn’t disconnect. Betternet then displays retry constantly even when I restart my phone. I have to restart the WIFI connection and reinstall the servers’ profiles. It’s a shame as it worked fine before the last update. Anyway, there it is.Version: 3.3.27
✓ TerribleYou have to watch ads for only 15 minutes of connection which doesn’t even connect to half of the websites half of the time and it’s extremely slow. And every time I press to watch a ad it says there are no ads available. Overall extremely disappointing, could improve by removing ads at the bare minimum and there are so much more better free fast vpns that are ad free without subscriptions. Overall terrible experience.Version: 6.2.1
✓ Good with one major issueAfter downloading this I noticed my mobile data wasn’t working. It took hours of troubleshooting with Apple and my data provider to work out it was this VPN. When you disconnect from WiFi this stays on, and even though it can’t connect on data, it’ll keep on trying. This makes your data unusable without fiddling with your settings. It needs to detect you’re on data and stop trying to connect. Otherwise a great app..Version: 3.3.26
✓ It’s good but there’s some things I hateOk so it’s good for school BUT! we now have to watch ads I don’t really like it for just 15 mins make it 30 please.Version: 6.2.0
✓ NoWhen i try to watch an ad to gain free time , it ALWAYS says “there are no ads to show please try again later” so this vpn is completely unusable and useless!!!!.Version: 6.1.0
✓ Pretty darn goodSo I have betternet on my phone and tablet as I usually take them both with me for schoolwork and just cause my tablet is essentially a work station. I use a lot of public WiFi at cafes and stuff and I turn on betternet and my favourite part is that it’s completely invisible and no visual clutter. However, on my school iPad (supplied by the school) I can’t seem to open the app because it says restrictions are enabled. I also can’t uninstall it because it doesn’t appear anywhere. I’m not sure if this is because the school blocked VPN’s or if it’s a problem with the app. Other than that, I really love it! I’m definitely renewing for another year with my androids!.Version: 5.1.0
✓ It only works for the first few monthsSo Betternet was great while it worked. But after a few months it stopped letting me turn it on as I “didn’t have enough time” and I needed Betties to get more. You get Bettie’s by watching adds. There is not enough adds to get enough Bettie’s for time! Deleting and reinstalling doesn’t work ether. Please fix this as it is a really good service otherwise.Version: 5.19.0
✓ Do not downloadTried for app for their free trial of the premium service. It said it would charge me after 7 days of the free trial but it took the money from my account straight away!!! What’s worst of all, I didn’t even manage to do what I was hoping to from the VPN. Guess I’m going to try contact customer support, but doubtful I would be getting a response.Version: 5.31.1
✓ Good but…It started off really good for me like fast vpn and not freezing but after 4-6 days or so it started to say connection failed and now I can’t use it because every time I try to connect it says connection failed.Version: 6.10.0
✓ Move on, it does not workEvery time I pressed play to watch a movie. it would just direct me back to the movie over and over. If I was lucky a movie would play after Maybe twenty or so tries. AND the ads!!!!! They pop up half way up the screen and if you click the X??? The movie is redirected to the beginning along with the relentless ads. I suppose it’s ok if you just want to look at pictures, I’m very disappointed and I’m hoping they cancel the service without a hassle. Hopefully I’ll find an app that actually does what it says it’s supposed to do someday. You’ve been warned. If you don’t mind spending two hours to watch two five minute movies, you’ll be happy with their service if I give it one star it’ll be because it won’t let me post this without giving it at least one star. I give it minus two stars for the extreme frustration caused by dealing with this app. I forgot. If it actually works, it will be SLOW!.Version: 4.0.3
✓ GETTING CHARGED ON MY ITUNESFirst i’ll start off by saying my bad for not looking further into my bank statements about this. but i was seeing this as itunes apple store thinking this was my apple music (i realize this would’ve been two separate charges but again that’s why i said my bad) but i learned today how to take off “subscriptions” on itune accounts and come to find out this app has been charging me (only visible is since november) i used this app so long ago and if i’ve been charged for that long i will be highly disappointed. this app hasn’t been downloaded and i didn’t know how i signed up for a “platinum” subscription. going to call itunes and hopefully this app if they have a customer service line tomorrow and get this figured out. i would’ve never thought of this app or used this app again if it wasn’t for me going into the subscription thing. will for sure steer clear of this app ..Version: 4.0.3
✓ VirusesAs I saw a lot of good reviews on this I decided to download this app until I put on the VPN my internet wasn’t working that well..I was very upset and actually got another internet because of that. Then I tried it and it didn’t work either. I was furious, then one day I thought if I could turn it off. Once I did that the internet was completely fine! I’m really upset then I thought to my head I wasted my money and time because of this. I’m really upset I don’t recommend this app. Please, if this happens to you put off the VPN. Thanks!.Version: 4.0.3
✓ DisappointingDisappointing because you cannot select free top selected countries like some of the competitors are offering for free (though daily data is limited but ample for me to do a particular task). Otherwise, the VPN is quite reliable and has few glitches. So well done on that respect. If few countries could be selected such as U.K., FRANCE , SINGAPORE, Germany, Indonesia, USA, and Australia , I would have put a 4 star.Version: 5.13.0
✓ Subscirbe without knowing meI had download better net just for testing, in app detail it is said that you can use and try for 7 days free and there is not any statement that after 7 days app withdraw money from my account automatically and subscribe me without knowing me. Any app in app store work in two options, apps are free or must purchase , your app is free for 7 days trail and if anybody like after that time ,people decide buy it or not. I just use better net app for half an ours and then uninstall it from my phone,i didn’t register or subscribe with your app,you didn’t ask me or not any notice for subscribing, i had so many download app in app store that some of them like your app have trail time and after expire trail time, that app didn’t work and we have to buy the app. This is the first time i have seen one app like you subscribe me and pay money without any notice . In app details, writing you can use for free as trail and there is not any writing for subscribing after that time automatically. Please kindly solve my problem and refund my money. Your early reply appreciated..Version: 5.0.2
✓ If I could give it no stars I wouldIf a company can’t respond to requests for help it doesn’t matter how great their product is! I have been locked out of the App Store because this company somehow started billing me for premium services. It was a mistake I am sure my child made while using my phone which is no big deal. I figured fine I’ll pay for the service once and cancel it but they won’t respond to me to cancel it. Twice I have emailed and twice I have heard nothing back. I’m sick and tired of not being able to even update my other apps because this company isn’t in touch with basic customer service. Wanna get lost and forgotten? Then download the app. What are you waiting for get the best app if you want to be screwed. Hmmmm perhaps a new name for your app is better screw. Ya right I wish cause you’d probably screw that one up too. Better net for who????? Omg.Version: 3.3.26
✓ Used to be great. Now like every other free vpnYou used to be able to use this VPN a lot with only an ad here and there, but now you have to watch one every 15 minutes. Uninstalling.Version: 6.5.1
✓ TerribleSo trash now. We have to watch ads just for 15 minutes of the vpn. 💀 And sometimes it just doesn’t work because it be saying “No ads try again later” like bro.Version: 6.1.0
✓ PaymentWhen I downloaded this app the was a test run which I did and it turned out I didn’t want it so I deleted this app and now it’s saying that I’m in dept by £96,45 when I haven’t used it for more that 5 minuates because of this I haven’t been able to download any other games this is why I’m never getting a stupid iPhone again and I’m going to get a Samsung because I just wanted my good stuff back to normal and because of this app it’s ruined my life go die in hell 😵😵😵😵😵😵😵😵😵😵😵😵😵😵😵😵😵😵.Version: 3.3.27
✓ Great appThis app is great it really unblocks things if you know what I mean 😏.Version: 3.3.21
✓ Mediocre..Unfortunately I'm not that impress with this app. I work in china and a VPN is essential for me. I had ExpressVPN but unfortunately it stopped working a few months ago so I had to find another app. After downloading the trial version of Betternet I was happy with the results: it connected every time in just a few seconds and seemed to work ok. But only after buying the premium version I discovered multiples flaws: • It shows VPN is on (connected) but most of the time I doubt it is because nothing works... • Most of the time it works only for the first 2-3 minutes right after it's switched on, then it still shows it's connected but it doesn't work • When connected it's extremely slow, doesn't matter what country you connect to or if you use "smart connection" option..Version: 5.2.0
✓ A few problemsI’ve noticed some problems. For example, the majority of the time I need to turn it off when searching something and then turn it back on after it loads. Something about not having permission to the server, even if it’s just a simple google search. Also, it gets annoying how every two hours it gives me the “turn betties into free time” page even if I’m supposed to get fifteen hours of free time, and that time hasn’t even run out yet. It’s just annoying at this point, and unnecessary. I do however like the fact how it gives you free time every day, but seeing the page for it every two hours isn’t ideal. Another problem I’ve noticed, is that it tends to make things take forever to load. If I want to use Pandora, but have it on, it takes forever to load. This is for both WiFi and data usage. There’s also certain WiFis I’ve noticed it has some major issues with. Long story short, this VPN isn’t very useful and has a lot of problems. If you want semi-good, free VPN, then this is great if you’re willing to deal with everything mentioned above. I understand free VPNs aren’t as good as paid ones, but this one is just ridiculous..Version: 5.14.0
✓ Doesn’t work in China and I can’t get my money backPaid for the years subscription, only to learn after it essentially does not work from China. every server from China has terrible performance and barely holds connection for over 1 minute. Several forums have stated similar experiences. No warning anywhere, this is fraud really. I tried getting a redefine from apple and from Betternet all with no response. DONT WASTE YOUR MONEY LIKE I DID.Version: 5.1.0
✓ Free version is a lieI do not know anything about the performance of the vpn since the free vpn ads don’t work. Developers, please respond soon I can’t stand being in China without YT.Version: 6.5.0
✓ SHADY companyThese guys are a scam, I have been charged $17 for a free trial which I cancelled IMMEDIATELY after downloading, will be chasing for a full refund and complaining about these idiots. UPPDATE—- Apple quickly refunded me as I notified this immediately, Lesson learned; do NOT purchase trials from these sort of outfits, their game is to push you onto a premium subscription immediately after the ‘free trial’, they rely on you not noticing that you will be charged $17 a month for the premium service you did not sign up for. The concerning thing here is I cancelled the subscription immediately after download, however I was still signed up to some premium service without my knowledge with no clear way to remove myself. Luckily Apple themselves were very helpful and immediately refunded me, shame on this company for their tactics..Version: 3.3.27
✓ Have to payNothing here is free. In order to actually connect to an location you have to pay money..Version: 5.18.0
✓ TerribleDoesn’t even work 😭.Version: 6.13.0
✓ Works great but be careful!It works, but if you accidentally sign up to their premium IT IS VERY TRICKY TO GET OUT OF. The app avoids outlining clearly when you will be charged, and also have different prices (cheaper) to what I was actually charged contained in information within the app. I have now cancelled my subscription. Apps and their developers are continually taking advantage of people by falsely leading them into a “free 7 day trial” that I ended up instantly paying close to $16 for. Be very careful when setting up this app! Update. ** Refund Recieved. Thankyou for responding..Version: 3.3.26
✓ Doesnt give me my timeMost of the time the app wont give me the time even after i watch ads, which makes me need to watch more 😒.Version: 6.7.0
✓ Disappointed in changes to free versionWatch a 30 second ad for a whopping enormous 15 mins of the free version… no thanks. And premium version too expensive, especially since app didn’t work that well in the past (slow connection, not able to use some apps at all). I’ll be deleting this app..Version: 6.5.1
✓ Not what I expectedAs this being my first ever review after being with Apple for years, I felt like I needed to give my two cents on what my opinion is on this app. Sketchy. Shady. Dysfunctional. When I was setting up the vpn profile, it was going smoothly, little vpn sign next to my internet which I thought was pretty neat, then 1-2 hours later, it cut my home internet off completely. I tried forgetting the Internet then rejoining and it would show I’m connected but then never work. I tried deleting the VPN profile then trying it again, still no luck. It was at this point I was starting to get worried. I reset my phone a couple times. Nada, then when I finally deleted the app, and Reset Settings, it finally worked. I don’t know what you guys did, but this has never happened before with Xfinity internet (I download a lot of third party apps and never had this problem) Either fix this humongous bug or my review stays fixed at a well deserved 1 star. Disappointing..Version: 4.0.1
✓ Hardly works anymoreI reinstalled betternet for another deployment because I used it years ago on my last. Wow betternet is not what I remember, it’s slow, very difficult to use in middle eastern countries, and most of the time doesn’t connect to most cities if your wifi connection is slower than normal which is..basically everywhere. A buddy told me to install nord instead, I didn’t install nord because of some bad reviews but, I did it and wow no issues, all sites load fast, connects fast and I never even have to open the app. Betternet has really poor “auto connect”, nord has the best auto connect I’ve ever seen, I haven’t opened the nord app in weeks and my vpn is always on. Think twice before you pay for Betternet.Version: 5.31.1
✓ STAY AWAY - Wouldn’t allow me to cancel free trialI had used the app for a free trial and tried to cancel it before the subscription started. The subscription didn’t show up and wasn’t available to be cancelled until it had been charged. My bank card is expired on my iOS so they charged someone in my family groups card for the purchase. DISGUSTING behaviour. They need to refund my family member but will not allow me to send a email to them unless my email is registered with them in mail. Horrible customer service too..Version: 5.12.2
✓ Why hide the protocol you useThe speed is good, especially when subscribed to premium, but i wish it would have more protocols to choose from. You say that you have your own protocol, but is it like OpenVPN or IKEv2, and how strong is the encryption. The fact that you've made your own protocol and not explained how secure it is worries me, for all I know speed may come way before security with your protocol. I can't use Betternet unless you either you support OpenVPN in your app or you explain how secure your protocol is..Version: 4.1.1
✓ Please solve my problemI had download Betternet just for testing, in app detail it is said that you can use and try for 7 days free (one week) and there is not any statement that after 7 days app withdraw money from my account automatically and subscribe me without knowing me. Any app in app store work in two options, apps are free or must purchase, your app is free for 7 days trail and if anybody like after that time ,people decide buy it or not. I just use better net app for Five minutes and then uninstall it from my phone, because it didn't work in my country, i didn't register or subscribe with your app,you didn't ask me or not any notice for subscribing, i had so many download app in app store that some of them like your app have trail time and after expire trail time, that app didn't work and we have to buy the app. This is the first time i have seen one app like you subscribe me and pay money without any notice. In app details, writing you can use for free as trail and there is not any writing for subscribing after that time automatically (even for 5 minutes testing). Please kindly solve my problem and refund my money. Your early reply appreciated..Version: 6.13.0
✓ Don’t downloadU only get 15 minutes before u have to watch a 30 second ad it sucks might as download a different vpn like I did.Version: 6.2.0
✓ Simple...Overall this app works great. However when you prefer a certain location (not the optimal location), the app takes such a painstakingly long to connect and fails to connect. It needs improvement...fast. Newest info, now they only let us use the free version with limited time, basically we only have 15 hours per month to go online for “free”..why oh why...plus ads....Version: 5.0.0
✓ Keeps connecting automaticallyNo matter how many times I’ve turned my vpn off in the last week it keeps connecting automatically BUT it doesn’t even work when it does that and affects both the wifi and data. It just says it’s connected and then I turn it off and immediately afterwards it turns itself back on. I don’t know how to fix this and I really liked the app before this happened..Version: 4.0.1
✓ Took money without permissionI downloaded the free version. Later I discovered I have been subscribed for the paid version and had money deducted from my bank account without permission. The process to get a refund was to difficult to be worth the time. Not cool..Version: 3.3.26
✓ Pretty goodBetternet is pretty good. It does everything a VPN should. Sometimes it lowers the wifi strength though..Version: 4.1.1
✓ Be careful what you clickBe very careful when you tapping the screen to discover this app. You may very easily sign up to their premium. Once signed up, there’s no easy way you can cancel your subscription. Although their website or FAQ saying ‘you may cancel via my account setting’, well, good luck if you can find such thing on both the app and website. All I can say is ‘good luck!’. I’m trapped!! $16 bux to learn a lesson and here I’m warning you all..Version: 3.3.26
✓ OuiouiuuiyiIts a good vpn but it sometimes has trouble connecting and stuff 👍👍.Version: 6.14.0
✓ It broke my EVERYTHING! I can’t use all my other VPN’S now!Ever since I downloaded this app, it was amazing but now, when I’m not using this VPN my wifi won’t work as probably! I sometimes feel like this app just makes you have NO CHOICE AT ALL! Pls change this app I read one of a similar review and they wrote it a year ago! You said you will fix it! What happened to that?! Almost my WHOLE school downloaded this APP! Pls do something AND FIX IT! I WANT EVERYTHING TO BE NORMAL AGAIN! PLS PLS PLS.Version: 5.7.0
✓ Not goodIt says free vpn when you have to pay premium to go to other locations..Version: 5.12.0
✓ Very disappointedThe app was working about a month ago but stopped working, every time I try to use netflix is shows a message saying that there is a network problem, pls fix that.Version: 3.3.27
✓ Doesn’t work after you pay the subscription amountI had no issues during the 7 day trial period. But the day past after I paid for their monthly subscription it doesn’t connect anymore. Now I am stuck up with a VPN connection for a month without even using. I tried contacting support but it says to register my email. I mean if I am logged in then why can’t they give access to contact support..Version: 3.3.27
✓ Does not work consistentlyWe paid for the premium version to use while visiting Iceland because Iceland servers do not allow you to use pandora. While driving around we had a Wi-Fi router in our car that worked great and we used this VPN to change our location so that we could play music without any issues. However, this app has a tendency to just stop working and out music would turn off. We could see that it was not a Wi-Fi issue because there had been no interruptions in connection or data speeds. We would have to force close the app and restart it in order for it to work properly again for a little while. I used to use this service regularly on my laptop as well. But they just don’t provide great service with their paid plan and their free plan is garbage now that they incorporated ads that only allow you 15 minutes of limited use. I’d recommend saving your money and time and look elsewhere..Version: 6.7.1
✓ Worked for a bitThe app has no indication of have to constantly play ads to have time, it worked for a year and then all of a sudden I had to use ads? Where did that come from? I assumed when you hit ‘use with ads’ it would be the occasional add when you open the app, not and add every fifteen minutes to get more time?!.Version: 6.3.0
✓ DisappointingI’ve had Betternet for many years. I don’t use it often and for what I needed it for it was free but now it opens on a subscriber screen. I have to go through iTunes to activate free trial which will roll over into premium if I don’t cancel. This was never the case. All free features were available when I added this app several years ago. Such a hassle now for the occasional user..Version: 5.10.0
✓ Used to be greatI was thinking of buying premium as the free version had been great for me, until recently. The new system of watching an ad for 15 mins doesn't work at all. It doesn’t let you press the button to watch an ad meaning the only way to actually use the app now is to pay for premium. This was so petty of the developers (who I previously had respect for) that I decided to not buy premium and I’m now just going to find a new vpn. I understand that the payment of one customer doesn’t effect the company’s income that much but I believe that by doing this they caused themselves to lose potential income of more customers than just me. ps. You can get it to work free still with the 15 hours like it used to be, you just have to delete it then reinstall..Version: 5.26.0
✓ Too expensive17$$$$$ nahhhh. Too rich for my blood.Version: 5.15.0
✓ Fast internet and I can’t connect after getting premiumIf you have issues with the free version, I feel like there is no right to complain. It’s free and you get what you pay for. And the free versions has always worked kind of good for me. However, I wanted to play some games on my phone and get a little more speed (like it advertises) and choose my servers. Now that I upgraded I can connect 1/10 times, and that is a generous number. I love in mainland China right now and I can’t even connect to Hong Kong. Every server since I upgraded has barely worked and even when I connect it’s been slower than the free version. Although the free version works fine for me, the premium has been a major disappointment. Hopefully it improves, I have really enjoyed Betternet on trips past. But if you are in China I do not suggest it. For now I need to find something that works..Version: 3.3.27
✓ Needs improvement...Okay so the only reason I use this app is because our school’s WiFi blocked basically every social media app that TEENS USE EVERY DAY OF THEIR LIVES. Here’s the deal. Sometimes whenever I open Snapchat the Betternet app just randomly disconnects and then every time I try to send my streaks or even so much as one snap, the VPN app tears up my service and my streaks take decades to send. Sometimes I even have to turn off both the app and the WiFi in order for my snaps to be able to send more quickly. Yeah that doesn’t help either, because sometimes the app reconnects itself even when I’m using data and just makes the service even worse. I’ve also tried deleting and reinstalling the app several times, and it only works on occasion or when I’m on any other WiFi other than the school’s WiFi. The general gravity of this situation is that this app just ruins my service and I hate it. Every time I’m somewhere where Snapchat is blocked on their WiFi, BETTERNET WORSENS THE SERVICE! IT’S SUPPOSED TO IMPROVE THE SERVICE NOT DETERIORATE IT! It’s called BETTERnet for a reason! This app needs a lot of adjustments..Version: 3.4.2
✓ Can't get past new 7 day free premium trialI would have given this 4-5 star rating as was a great app when first used it. But for months now every time I try and connect I get the add to try a 7 day free trial for premium Betternet. I don't want to do this. I cannot find anyway to close the tab down and resume normal usage, therefore leaving Betternet now unusable. So I'm going to have to look for a new VPN. Big shame as up until this it was great.Version: 3.3.26
✓ TrashYou have to watch ads to use it but it won’t even let me watch ads because “ads are not available at this time try again later” it’s been a week… don’t waste your time.Version: 6.4.0
✓ DO NOT DOWNLOAD (auto subscription will not cancel through settings)I downloaded this app months ago when I needed a VPN. I do not recall even subscribing to receive the premium, which could be my mistake. However, I noticed in my bank statements that I was being charged monthly. After going through my settings for Apple renewal pay I realized this app was not on there. After some research I figured out the app was not using my Apple account, but was actually charging my bank directly! With that being said I logged onto the website and there was no way to actually cancel it on there! I’ve constantly been looking up ways to help. The website itself does not allow for cancellations for subscription! I have come to realize that the reviews are mostly fake when it comes to the positive ones. Do your research on this app DONT DOWNLOAD.Version: 5.7.0
✓ Pretty good except when not on WIFIGood service, decent price, nice speeds. The only issue I have is that the app occasionally blocks cellular signal. Say you are on WIFI using Betternet VPN and head to the shops, Betternet continually tries to connect via wifi and blocks all cellular data signals. I've resorted to deleting the betternet app when I leave home and reinstalling it when I get home and back to wifi signal..Version: 3.3.22
✓ It’s greatThis VPN Doesn't freeze, it almost always works and has made my house smell at least 10% more pinesol fresh since I got it.Version: 5.0.2
🙂 Betternet: Best VPN Proxy WiFi Positive Reviews
Betternet: Best VPN Proxy WiFi works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Betternet: Best VPN Proxy WiFi.
⛔ Betternet: Best VPN Proxy WiFi Problems
