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Support by Sony: Find support App Complaints & User Negative Comments 2024
Support by Sony: Find support app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using Support by Sony: Find support? Can you share your negative thoughts about support by sony: find support?
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Support by Sony: Find support for Negative User Reviews
✓ Does this app even workCan’t get nowhere with this app Apple +Sony = headache.Version: 2.0.1
✓ Import from Sony BrokenI can see reviews from several years ago that this was broken and it still is..Version: 2.14.0
✓ App not working after trying loads of times given upThis app does not work cannot log into the account just put you on a repeat loop so disappointed after entering all my product with Sony they have all disappeared. So annoying for a company like Sony who cannot even master a simple app. 0 stars for wasting my time..Version: 2.9.0
✓ Problem importing devices into Sony Support appI have been trying to import devices into the Sony Support app! but I keep getting “we can’t find your page” every time I log into my Sony account ! I lost count of how many times I tried! I totally Give Up! This app could’ve been helpful but alas it doesn’t work as it should grrrr😡 Ps: if you provide me with an email address, I’ll send you a screenshot of the message I keep getting every time I try to import devices from my Sony account! If you wish to help that is!!.Version: 2.2.2
✓ Sure wish I could chat with a humamInstead of going through page after page after page to not find anything near what I asked about. App is worthless for anything but the obvious..Version: 1.13.0
✓ Bloody uselessTry to instal on new phone, get page after page of captcha images gave up after twelve..Version: 1.12.0
✓ Very poor search facility.This app should not have been released in its present state. Gives Sony a bad name. Says the A7R series cannot be found. A waste of time as it stands..Version: 1.13.0
✓ Not working at allI put in all six of my Sony devices into the app and then left with an empty list.Version: 2.0.0
✓ Live chat doesn’t workI thought I’d be able to live chat thru this app for the Sony products that I own. Instead when I tried to click on live chat, nothing happens. 🤢.Version: 2.0.1
✓ Major improvement needed !Pro - Currently the ONLY pro - transfers photos from camera Sony a7 iv. To iPhone…. That’s it - even that doesn’t work well Cons - frequent .. and I meant FREQUENT connectivity loss (even when camera is literally next to phone) - not even basic editing functionality - no online storage function (like DJI4.0) It’s 2023, Sony is a massive business …… do better.Version: 2.11.0
✓ Can't use appThe app tells me this version is no longer accessible and I must update it. The problem is that there is no upgrade to download. Fix it or forget it.Version: 1.13.0
✓ Not workingSony support not working on Apple amp store (update os 11.1) Notification working but will not open?..Version: 1.9.0
✓ WARNING!! SONY WH-CH500 wireless headphonesWARNING!! Purchase at your own risk Sony is currently supplying faulty products and supply chains are selling them at reduced cost, due to the inherent problems Sony are facing. The purple light of death! sound level goes to 1% ~ 5% at best Assist doesn’t work. I have tried everything to get these headphones working again but I have come to a dead end. There are too many complaints backing this one up yet we receive no fix or compensation for there errors, they just take your money and run away with it like thieves!! they should be ashamed. I am extremely disappointed with Sony on this one I have to say my advice is don’t buy there products in future if you want them to last..Version: 1.13.0
✓ BrokenSince update 1.9.0 for iOS this will not work. Says Sony support unavailable... please fix!.Version: 1.9.0
✓ How come Sony has no more phone support?How come Sony has no more phone support? I wanted some real guidance to get my Sony BDP-S6500 connect to my 5.GHZ . I have a daul router it only finds my 2.4 GHZ then the internet video buffers..Version: 1.4.0
✓ Love it but doesn’t workLove this app so much, however, there is a key flaw in how it works. When you are trying to do live chat support, there is no way to tap in the chat box at the bottom to start typing on newer (non home button full screen) phones. It’s too far down and can not be tapped to activate..Version: 2.1.3
✓ Won’t remember I already added 3 productsThe Sony platforms are weak, they continually ask for you to register your device both on line and in APP. I even printed out the confirmations of the SONY e-mails thanking me for registering my products. Surprising it is so bad. Great Tv.Version: 2.0.1
✓ Thank you Sony for useless supportOn iPhone 11Pro there is no way to enter any text in a support chat. Very useful and helps to resolve all the issues extremely fast. Thank you Sony for constantly rebooting at random expensive TV’s and useless support app. Amount of responses from Sony on negative reviews shows how Sony cares..Version: 2.2.2
✓ PointlessThis is just a browser (but without adblocker) that allows you to only browse the Sony support site. Information, annoying popups, poor layout that’s not designed for a phone - it’s all these. Pages look exactly the same if you just navigate there in safari. Zero utility. But since this app asked me to review it despite app reviews being off on my phone, I though I should oblige..Version: 2.5.0
✓ RubbishJust links to web pages of new products. Might be useful if your to is 6 months old, but no use for me. The only announcement for my to has been pulled from the web in favour of a sales pitch. Waste of iPad storage.Version: 2.6.0
✓ Sony RX100M6 MissingUpgraded from M3 to M6. Deleted M3 in the app. Only M5 available to add. Very poor..Version: 1.13.0
✓ NO LANDSCAPE MODE!The app is really frustrating due to the lack of landscape mode. I use my iPad with my keyboard but this app doesn’t orientate to landscape. Sort this and it will be a much better experience!.Version: 2.1.3
✓ ClunkyLike most Sony software..Version: 2.2.0
✓ Won’t allow sign inAfter installing this app and multiple attempts to post support questions I was directed to the Sony full support site to get help. When trying to sign in I was timed out on multiple occasions. I guess Sony just don’t want to answer real questions about out of date products.that are still being sold on the Australian market..Version: 1.13.0
✓ Badly designedWhile this app is useful for critical information about device updates it suffers from several annoying design faults. First it is knows my devices but still pushes notifications about devices I have never owned. Then it often posts duplicate notices unnecessarily. Finally it’s impossible to clear past notifications so you end up with a long, often irrelevant list of notifications. I’m surprised Sony puts this poor design out to accompany its excellent devices!.Version: 1.13.0
✓ Will not load on iPhoneI have tried loading on iPhone but goes no where not sure what to do says its for Mac computer.Version: 1.10.0
✓ TerribleIts just a web page viewer for sony website. It doesn’t even do that very good..Version: 2.11.0
✓ Chat feature is worthlessI spent several seconds entering all my personal information, click chat button. The page clears all the fields on the page & doesn’t report any errors. Repeated several times, including after restarting app, with same results. Internet connection is very good & all my other apps have good connectivity. Also Verified I’m using the latest app..Version: 2.0.1
✓ Lack of supportThere is no way in app to register any PlayStation devices, instead directing you to a website. Why is this the case when any other Sony device can be found in app. Also no way of registering my Vita TV in app or on the website. Needs a lot of attention, possibly even released too early..Version: 1.2.1
✓ NEVER Sony again!! Never!!!Passed just 1 year, my ultra expansive tv has broken... and to fix it they want MORE THAN A NEW ONE!!!! How can it be true!? Ah! I’m going in Brazil that why they do it with costumers....Version: 2.1.1
✓ Not a good app. Doesn’t help in anyway.App developer needs to look at other apps of this kind to make it any good . I get same info off Sony site. Need contact information. Need more solutions ..Version: 1.13.0
✓ TerribleTerrible, difficult to use, vague instructions, not everyone is a computer genius, make it simpler.Version: 2.14.0
✓ Cannot Live ChatWhy would you make this app if you can’t even use live chat?.Version: 2.12.0
✓ Completely UselessThis app is a delusion. It implies it can help you troubleshoot issues with Sony products. My experience with my Sony DSC-RX10M4 camera is that this app is completely useless for troubleshooting. And the robot chat feature is simply irritating... beyond useless. What happened to talking to a human being that actually knows how to troubleshoot products??? Sony... wake up: this app does not get the job done..Version: 2.5.0
✓ Just a replay of the websiteNothing special here. It’s just a replay of the website. They didn’t even bother to allow landscape on the iPad version, and it’s 2021. Pretty lazy implementation..Version: 2.3.0
✓ A Pain!Although some of the content is useful there is a bug in the app whereby today eg I received a message with respect to cleaning camera lens’ (have seen this before). Showed up as (3) unread messages in red next to app and very difficult to remove - till the next time. Find these alerts very on Intrusive until removed..Version: 2.8.0
✓ Who’s programming this app?I went through the trouble of adding my projector and the information if feeds is irrelevant to my device. It fed 3 messages and only one was close to relevant to my projector. Not sure this app is useful at this point. I’ll keep trying it for another few weeks just to see where it goes..Version: 2.9.0
✓ UselessJust another way for Sony to skim personal information and deliver no service in return..Version: 2.14.0
✓ Can’t create accountIt freeze when trying to create account.Version: 2.7.0
✓ Can’t add products to appThis update broke the app. It’s no longer possible to add products to the app. They are not retained on the products page. SAD.Version: 2.10.0
✓ Não funcionaUma porcaria para fones que só aceita bluetooth.Version: 2.9.0
✓ Nothing specialI haven’t found anything here that isn’t on the website. Both or which are lacking..Version: 2.7.0
✓ Basically PointlessThe app fails to offer anything more than the website, really, and is just a container for the website in many cases..Version: 1.12.0
✓ Stops workingAfter a few days the My Devices and Notifications have no displayed items..Version: 2.6.0
✓ Terrible with no itemsTerrible basic app. You do not expect this poor quality from Sony. Does not include Sony PlayStation hardware. Does not include Sony WH900N headphones. Does not include Sony Muteki speakers. Does not include Sony STR-KM7000 receiver. What’s the point?.Version: 2.4.0
✓ UselessSee title.Version: 2.4.0
✓ Surely the buggiest app ever. Just keeps crashing. Utter rubbish.Surely the buggiest app ever. Just keeps crashing. Utter rubbish..Version: 2.12.0
✓ Entirely unwilling to provide quality customer service.Failed to address even simple questions concerning PS5 availability..Version: 2.2.2
✓ Not usefulTook many attempts and contact with Sony support before I could add a device. The updates provided are generic, and not specific for your device. As always with Sony products, they are not clearly written..Version: 2.11.0
✓ Importing devicesDownloaded app for support. However the first issue I am unable to import devices from my sony. Page informs me cannot find the page…but this is the page I am taken to from the app. Please make apps that work..Version: 2.9.0
✓ BuggyIt does not rotate. Crashes. Says it cannot find pages. And, perhaps worst of all, shows products I do not have..Version: 2.8.1
✓ Tv & CamcorderJust added new devices, gave me 10 messages straight away, the reasons for upd8's are there but not what there actually going to do which would been nice to know, then I could see if there was any improvement or not. Apart from that it seems to work on the newer Technology. Would of gave 4stars if reasons were there..Version: 1.3.1
✓ Not that goodExpected it to be a way to contact support but registration gives a useless "something went wrong" message. App itself is designed ok but lacks functionality. Might as well use the website.Version: 1.13.0
✓ Has potentialThis app could have real potential to help a person understand a Sony product, but falls short. If I find the answer to a specific question, I can’t tag the article as a favorite; I also have no way to forward the article to text or email! Sup with that? Why cant I print an article? The creator of this app has the answers to many questions, but has dramatically limited the method in which the answers can be used. The app has potential, but falls way short..Version: 2.10.0
✓ WorthlessI own a relatively new CDX-GT710HD and it isn't contained in the database. As a result, the app is useless and the radio doesn't work with my iPhone..Version: 1.0.3
✓ ConfusingIt automatically brings up messages in relation to my device (such as firmware update) yet my device isn't listed in the article. Does it apply or not?.Version: 1.5.1
✓ Poor orientationI have not even started to use it yet, but already I don’t like it as it is locked in Portrait mode, and won’t rotate to landscape..Version: 2.4.0
✓ Pure garbageJust like SONY customer service this app is useless, such a shame seeing a once respected company fall from grace only to be flushed down the toilet like a luke warm turd! Shame on you SONY, I thought you had more respect for yourself….Version: 2.11.0
✓ Better than nothingSomeone at Sony (and Denon, Panasonic, etc. etc) needs to take Library Science 101. Organizing and presenting research materials properly is simple, and the methodology has been in use since printing began. Videos are fine for some training purposes, but ridiculous as reference materials. For centuries, users have been able to find the exact book or paper they want in libraries with hundreds of thousands of books using the card catalog. If I'm looking for one book, I don't want to waste time wading through a bunch of material about the author's grandfather or his hobbies. Disks replaced spools of magnetic tape because they gave the user random access. Videos are sequential, can't by nature be indexed, take longer than reading, and are cluttered with irrelevant information. A reference is the simplest kind of one-to-one flat database, organized in hierarchically logical manner, indexed in whatever manner makes sense. Computers have brought huge improvements, but the purpose and logic are the same today as they were 3,000 years ago. This app's ability to retrieve and update the latest information is a huge plus, and the interface is clean. But it still hasn't reached the sophistication of a system found in any high school library. Surely Sony can reach that bar..Version: 2.10.1
✓ Can’t import from Sony accountAs others report app can’t import products from a Sony account. Quite poor for a well known brand.Version: 2.9.0
✓ Mr SonyThis app was supposed to register my bookmarked products into My Sony but obviously it is still not working that way. Or vice versa.Version: 2.1.3
✓ Froud appHackers no log in for SONY.Version: 2.7.0
✓ Not worth it now!Before Sony updated their website, alerts would come through on the app for my 4K TV but now I'm having to check the website now as no alerts appear in the app 🙁.Version: 1.7.0
✓ Needs improvementThis app would be a lot better if it constrained the text within the boarders of my iPad, only works in portrait mode and all requested asked questions are off the side and unreadable....Version: 1.3.1
✓ "No network" error every timeThis would be useful if you could ever connect to the Sony server. The list of documents for my TV is displayed, but when trying to open any of them, the app complains there is no network connection which is false since all my other network apps work just fine..Version: 1.10.0
✓ Broken App for no supportOn newer iPhones you can’t even send messages to reply and cannot access support online will not be purchasing more Sony products in the future would rather sit in a queue all day then be constantly denied support..Version: 2.1.3
✓ Il y a du français au Canada!!!Respect s.v.p..Version: 2.2.2
✓ Depends on how much Sony you own ...This basically kicks out what you’d find online if you search your Sony product’s serial number. The only difference was when I was online I had the ability to initiate a chat session which lasted five minutes. And that’s including the rebirth or repair of my new Sony product. They taught me how to reset it to its factory defaults, had me power it off and then restart it. BINGO!! BAM!! DONE!! It works like a charm now, which it should. Because it’s a brand new product, I know I set it up correctly and finally it wasn't like it was inexpensive. High-End Sony Products Can Cost Quite A Bit..Version: 1.11.1
✓ Another completely useless Sony appLike other users, when I tap the + to add my products from My Sony, I log in and then it tells me it can’t find the page. The advice to go back and paste the browser address is also useless because I am in an app not a browser. These guys have a knack of making either useless apps or unintelligible user instructions, or both..Version: 2.3.0
✓ It is ok not greatI have a update already applied on my headphone . It can’t read my headphone and keep quite. The notification asks me to go and check manually. It should be automatic. SONY are you listening. If you are please update the app..Version: 2.2.0
✓ December 28 2019 still uselessFor a tech company with a long and rich history they do some awful things occasionally, this is the worst I expected an app to store my products details and an account with the important info Sony. When you go to ‘contact us’ it’s a browser window that opens to the Sony site, except pop ups are blocked and you can’t open a chat window. Doesn’t do what it puts in the description, false advertising and yet another let down from a brand I’ve always loved.Version: 2.1.0
✓ RubbishNew update not even loading rubbish.Version: 1.9.0
✓ App does not recognise my productI can’t use it as my Sony Projector is not listed.Version: 2.7.0
✓ Canada français et anglaisTrès désappointé pour avoir l'application en français je doit choisir dan s les paramètres la (France) même si je choisirais le Canada c'est seulement en anglais et de plus le A6300 n'est même pas dans la liste ICLE et dans les appareils ont ne peut effacer les appareils qu'on peut aller voir par curiosité, une négligence inacceptable de Sony Corp.Version: 1.4.0
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