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Deliveroo: Food Delivery App App User Positive Comments 2024
Deliveroo: Food Delivery App app received 46 positive comments and reviews by users. Can you share your positive thoughts about deliveroo: food delivery app?
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Deliveroo: Food Delivery App for Positive User Reviews
✓ Great idea bad proceedureNeeded milk urgently for morning, so paid the delivery charges to ensure we had some. 2 mins after ordering and adding other stuff to meet minimum order , received email stating 4.00 refund. No bobs milk at co op. Rang co op and after 5 tries spoke to them, offered to pay for any milk they had in stock and was told not allowed to add to order or even give a different milk, so nothing they can do. Deliveroo for gods sake sort this. You have a great idea that is challenged by the limits of your system, surely the shop could have either substituted or at least allowed an add on when they were showing products in stock at time of order. Now paid for remainder of delivery I don’t really need and still have to go out to get what I do need. Less than satisfied for first order. Your thoughts please ! I suppose I should be glad I’m not waiting for a dinner order that was minus the main ingredients..Version: 3.113.0
✓ Awesome delivery serviceGood selection of food and excellent delivery service. I like the realtime tracking of deliveries so you know when it's arriving..Version: 2.8.0
✓ Terrible - Long waits and timing never as advertisedIf I could give a 0 I would! Second time I’ve used them, first time said 20 mins and was waiting over 90 mins - time kept going up every time it got close and then food was freezing when it came! Said we’d give them a second go this evening because we had been refunded as a result of the first bad experience and now waiting here 30 mins and time keeps going up again... says it was collected 25 mins ago and we live 5 mins away from the restaurant but still no sign of the food!!! Will not be using again! Have never had this issue with Uber eats! Clearly drivers are picking up too many orders and not delivering in a timely manner! So disappointing!.Version: 3.17.0
✓ Poor Customer Service….Let me start by saying that I have ordered through Deliveroo a few times before and have had no problem. However, recently I ordered food and the app had said that the food had been delivered when it hasn’t. The problem with the app is that the only confirmation for delivery comes from the driver themselves. They did not call and we have security cameras which confirm that there was no attempt at a delivery to our address. Even after explaining this to customer service they still insisted that the driver must have left it in a safe space. We have our house number very visible from the road so there is no chance the driver could not have found the house. After trying to get through with Deliveroo, they said that we would get the money back in 3-5 days. The money was still pending and the order could have been cancelled but customer service still insisted at 3-5 days, it just made all our lives a little harder. If you want immediate payment, but you offer a payment in 3-5, as a student I then can’t pay for any other meals that night. In the end, won’t be using deliveroo anymore..Version: 3.94.0
✓ AWESOMEHaven't had any app problems (crashes, won't load, etc).. yet. Used it twice, and so far, Im hooked ! I lové how it shows you exactly how long it will take to get your food, & tracks it every step of the way. Only thing is- some restaurants that appear within my vicinity, after i select my food and go to order it says "this restaurant is out of range." Why does it even show up if i can't order from them ? -.- it should say on the Restaurant page if they cannot deliver to you, not after you pick out all your food and go to order..Version: 2.25.0
✓ Great appGreat app.Version: 3.96.0
✓ OH GOD, WHY ??Having someone pick up a food order for you and deliver it to your house is a great idea right? Not a complex concept either right? In fact it’s ingenious in it’s simplicity and customer appeal. But there’s a problem and it’s a systemic one. The problem is actually a fatal flaw in the whole business model. These services rely heavily on two things, drivers, often part time second job drivers and the food businesses that we love to order from. But when the driver and / or the food establishment you order from doesn’t give two hoots if you get what you have ordered then you’ve got a pretty massive problem and a very big hole in your business plan. YET AGAIN I ordered food and only part of the order arrived and what really ticks me off is no one at that end gives a stuff! But the damage is not just limited to half my kids not getting the dinner they wanted ( tears, fights, oh god why ???) the damage to the reputation of every business and everyone involved in the simple act of delivering a food order is very real. I mean how hard would it be for someone, anyone, to check that an order is filled properly. The remedy? I got a credit to use against my next order !! THERE ISN’T GOING TO BE A NEXT ORDER!! It’s an expensive, inefficient and poor service..Version: 3.19.0
✓ Absolute palate partyI don’t usually leave reviews but this time I felt like I had to out of respect for brewdog. They just made me food like they owed me a favour. My dirty fries were brimmed and rimmed with chicken, braaaap braaaap buffalo sauce and pickled onions that looked so good I felt bad eating them,,, like I’ve literally never seen attention to detail on takeaway fries before. The fries were still 1 hunners crispy underneath all of that magic show above them tho. Absolute mad ting. Cmon…freedaguys. Proper Paul Daniels moment just happened when I opened up the box (real talk). I opened up the burger which was quite clearly made by someone who knows about food and I couldn’t wait to bite into it. This is usually when I know if these guys are legit or not and straight away I had to sit down and start rubbing my knees after the first bite. Mad ting. I ate the whole burger and straight up I genuinely ignored the rest of my life whilst doing so it was that good. Turns out these dog’s know about biiiiits not just beer cmon. Freedaguys. #iwillbusscase.Version: 3.154.0
✓ DeliverooooooooooooEasy to use good offers.Version: 3.151.2
✓ Just fantasticSo happy about everything…..Version: 3.192.1
✓ Glitch on the app (maybe), struggle to follow through the location keyed in to be deliveredIt’s probably a glitch on the app, but if you order food to another location while you’re not at the location itself, it won’t get the job done. I was ordering food to be delivered to my friend’s apartment while I’m on my way to the place, and somehow the application decided to assume I wanted food to be delivered to the initial location that I was at. Despite the address I want the good to be delivered is listed initially. The deliver driver wasn’t too helpful either and started to play the blaming game on me. To which, annoyed me further because how would I know the app itself doesn’t know how to follow instructions. All I wanted at that moment is have the order canceled, don’t even care if it’s refundable or not, while regret why did I choose this platform as my food delivery option..Version: 3.86.0
✓ TERRIBLE CUSTOMER SERVICEUnfortunately I was unable to receive my order. The driver was not able to reach my address with the special instructions I gave. Within a half hour, they disposed of my meals. I took the next step to contact customer services. They did not offer any refund or credit for a next meal. They took the drivers side of story 100%, and left me with a better luck next time gesture. Seeming to protect influx of their business.. the the deliveroo customer service does not care about their community of users, and it shows..Version: 3.59.0
✓ Deliveroo delightsExcellent service.Version: 2.27.0
✓ Deliveroo: taking away your choice on food deliveryDeliveroo’s clever business model is to increase their profits by decreasing your choices. They do this by signing exclusivity deals with your favourite restaurants. You need to fight back: tell your favourite restaurants: “don’t sign exclusivity with Deliveroo”. Once they’ve got exclusivity, Deliveroo has locked you into being their customer without having to provide anything in return. It’s both brilliant and despicable: with your favourite restaurants locked up, they can hike prices, provide zero customer service, systematically deceive you on issues large (“the whole platform went down a few minutes ago”) and small (“your food will arrive in 30 minutes”), and still, despite it all, they’ve got you locked in. So fight back: tell your favourite restaurant you love them, but don’t want to be locked into a terrible platform like Deliveroo. If they have to sign an exclusivity deal, better to do so with another company. One that wants to deliver your food, not one that wants to take away your choice..Version: 3.16.0
✓ Frustrating and Zero SupportWhen ordering breakfast, keep running into the same problem. After picking what we wanted and then then trying to finalize, for a message saying “restaurant has now closed”. Called restaurants who said they were still open, accepting orders and to please keep trying. Problem kept repeating and there is no way to get help other than sending an email (received an automated response). It is a great service when it works but repeated errors/frustration like this with no way of getting any help makes me eager to find a more reliable alternative..Version: 3.1.0
✓ Long-term happy userApart from the very rare hiccups with late orders, the delivery service has been super reliable and app works wonderfully. Support can be reached via chat after placing an order so if the rare issues come up I am covered. Map tracking is a big plus so that I know when my driver has left and his real-time location. I have used it in multiple countries with great service everywhere. Reliable and quick, which is how I need my food delivery to be..Version: 3.26.0
✓ Frequent Late deliveriesI am a regular customer of Deliveroo but lately deliveries were not only late but seriously and unacceptably late. Today I ordered from Sumo Sushi and Bento. I ordered at 8pm and the food arrived at 10pm. When I dropped a message to Deliveroo customer care, all she said ‘we are sorry for the inconvenience’. Instead of saying we’ll make sure the restaurant makes it up to you until you are satisfied. They have so much to learn proper customer service..Version: 3.71.0
✓ Great experienceEfficient and reliable. Food delivered quickly and most importantly HOT! Their customer service is excellent, if you have an issue with your order, they will fix it to you satisfaction..Version: 3.115.0
✓ Generally ReliableNormally it works well but today a rider never showed up but the notification said the order was delivered. I was given the option to reorder for free so I did, I waited, and then the guy at the restaurant decided to close early and refused to resend the order. They also refused to cancel it through Deliveroo, or they were unable to, and I wasn't able to either. I was able to contact someone through the chat and now I'm being issued a refund. I appreciate this but restaurants who close whenever they feel like it should not be listed on the Deliveroo app..Version: 3.193.0
✓ The app is great, service is notI am a customer from Romford with Deliveroo Plus (such a great initiative, but clearly not prepared for the load). We have restaurants that are available in both this app and UberEats. It is very common for me to find the restaurant available in UberEats and not in Deliveroo. Of course that, as a Deliveroo Plus customer, I would love to save my money on the delivery, but... On top of that, I managed to get an order through, and guess what happened? Food was taking too long “being prepared”, talked with Deliveroo support, they said they had no rider available. Phoned the restaurant, they dont prepare the food until they have a deliveroo driver assigned, otherwise it gets cold. I asked and went to pick the food myself 😂 I wonder if I could get the rider fee for this pick up 😂 Scalability problems are awesome for business, I am sure you are getting a ton of investment for this demand, but please... don’t do this to your clients and customers. If you can’t provide the service, don’t do it..Version: 2.41.0
✓ Failed to pick up my orderFailed to pick up my previous ordered as restaurant had shut. My order was placed over an hour prior to closing time of restaurant and was ready to be picked up 30 minutes before the restaurant was to shut. I received an notification saying my order was being picked up 15 minutes prior to the restaurant closing but was then rang 15 minutes after the restaurant closed, 30 minutes from notification that my food had been picked up me telling my food was unable to be picked up as the restaurant was shut. I am only ordering now as I was given a voucher as an apology for leaving me with food..Version: 3.29.0
✓ Great customer service teamHad a little ‘situation’ today due to some miscommunication on my part, which ended with the food not being delivered :( Rang the CS team, who were very kind, polite and helpful. Thank you Deliveroo CS team for solving my issue and making my day :).Version: 3.43.0
✓ The good and the badI really like the easy way Deliveroo offers access to a variety of restaurant deliveries.. reason I gave I gave it 3 stars is the following.. I noticed the following pattern.. you open the App, Pick a Place and it shows you 35 to 50min.. I order and 5 min later ready to place the order delivery estimate has changed to 60 to 90 min and that’s a bit annoying.. 2 times now the delivery time was updated and incurred an additional 20 min wait at which point it was too late to cook my own dinner.. so would appreciate more transparency on timing from the get go.Version: 3.113.0
✓ This is a great appIn the Geelong area deliver roo has the best selection. And unlike Uber eats a better map. When I first started using it there wasn’t that many restaurants in the Geelong area however as it has grown the selection has become massive. Where with Uber eats the selection only got smaller and came with a bunch of issues. The area that I live in is hard to navigate Uber eats could never find your house and would constantly deliver your food to another persons home. I’ve never had that problem with deliver roo. The team at deliver too are highly responsive and if there’s any issues they resolved the problem immediately..Version: 3.82.0
✓ Do or die for DeliverooAs a customer who loves the business and model, it is extremely frustrating to find menus incomplete and bugs in the ordering system that render some items unable to be chosen. It has prevented me from choosing restaurants I love repeatedly, costing them who knows how much business from other customers too. From a business point of view I’ve learnt there is no interface for them to log in and update their menus and that they have to email deliveroo to make changes. Considering the amount of contact I’ve had with restaurants about this I know they have contacted Deliveroo but still their menus remain in shambles. The company really needs to look at employing some type of customer success manager role to maintain these businesses listings and ensure they are getting the return on investment they deserve. As a customer deliveroo can never be a stand-alone app for ordering food as for some things you will need to use Uber or Menulog even at the same restaurants purely because of the issue above. With Uber soon to adopt similar subscription models, if Deliveroo wants to grow both their customer base and client base, this issue needs to be a main priority of some urgency..Version: 3.21.0
✓ ShockingIf I could give no stars I would! First time I ordered I waited three hours to be told when I called the restaurant there was no driver! Second time no food ever arrived. If you are hungry and want some food I would call dominos or anybody else. Avoid at all costs if you actually want food to arrive! Deliveroo should close down their service as they cannot provide what they have committed to provide and am disgusted that they have broadcasted adverts and other promotional concepts all over the place that they can quite clearly not provide. When you call to chase your order you get put though to a call centre in in the Far East who are extremely apologetic but cannot rectify the fact that you are still waiting for your food. You will get a refund and a credit but if you are hungry this is redundant. Don’t waste your time just order from dominos or one of the others where you know you will get your food..Version: 3.29.0
✓ Use it all the time!It’s a lifesaver, no doubt. I’m stuck in the house mostly, without easy access to groceries or dining out so it’s a huge help. The app is so easy to use, and really intuitive and engaging. My only complaint is that there doesn’t seem to be a system to check that the order is complete when picked up. I couldn’t say who’s supposed to be responsible for that, but it is frustrating that about a quarter of my orders thus far are missing at least one item for which I was charged. Refunds through Deliveroo were given right away, though (except for one, maybe they didn’t believe me?). Bottom line, I will continue to use them because I rely on their service, but account for a bit of a loss..Version: 3.67.0
✓ Poor serviceUpdate* Deliveroo responded quickly to my complaint and suggestions and made it right straight away. I will certainly give them the benefit because of this exemplary customer service. I do hope they try and update the communications soon, but knowing that they listen is a good indicator that they will try to improve! I have changed my rating and recommend giving them a try. Deliveroo is not what I expected compared to other delivery apps out there. I wanted to give them a try, but regret doing that. Out of the two times I tried using their service both times the driver/restaurant couldn’t contact me and I had to figure it out if my food arrived or not. Nothing from deliveroo prompted me to check if they arrived and certainly no way to interact with the courier through the app. I guess it’s not meant for everyone and definitely suggest using other apps..Version: 3.31.0
✓ No Commitments to ordersIt happened more than once with me, where I order my food and 30 or 40 min later I receive sms stating that restaurant “XYZ” could not fulfil my order!! How does this help me Ms/Mr. Deliveroo? Not even compensating your customers? Don’t you think that such info should be delivered to the customer within 5 minutes of placing order?.Version: 3.103.0
✓ No drop off and leave optionWe are in the middle of a pandemic, and yet I do not see an option on Deliveroo anywhere that says my delivery person can drop the food off at my front door and just leave. A true contactless delivery. Every time I have had to tell the riders to just leave the food and feel free to go when they call me, but the delivery riders don't always speak the best English. The last straw was today when a delivery rider that didn't understand English very well didn't attempt my delivery once I called him and the app will not refund me the $17. Switching to UberEats permanently, because even though they're more expensive, they have a drop off only option. Spending a few dollars extra on a delivery fee when I order delivery is much better than spending $1 on delivery but then whole $20 orders get wasted sometimes due to a feature that frankly should have been implemented more than a year ago at the start of the pandemic..Version: 3.89.0
✓ NewbieFirst time in UK and driver was extremely polite, food was phenomenal and FRESH & HOT! Defo a fave!!.Version: 3.153.0
✓ App has amazing features!!Ordering food is so easy with Deliveroo, all your details are saved and there are many filters available for use to find your ideal restaurant when you don’t even know what you want to eat. I think that the customer service is great, there is a help feature in every order and you can immediately ask for a refund or an update because your order is late, they get back to you super quick, all the things you need are conveniently placed in the app to make your life easier, I will continue to enjoy using Deliveroo as they continue to update and perfect their app constantly!.Version: 3.53.0
✓ Love the restaurants. Hate DeliverooOver the last month or so, Deliveroo drivers have decided that they don't climb stairs. They have also become very rude. I reached out to Deliveroo, and they said this was not the policy. After I complained twice more, they invited me to leave. I did. I posted it on social media, and they apologised and asked me to explain what happened in a DM. I did, and they never responded. I guess attempts at customer service are just for PR. The good news for them is that they are better than the competition. The bad news is that the restaurants are good, but Deliveroo is terrible. They kill small businesses with their outrageous fees, and treat their customers with disdain. As soon as I can find a better option or the competition arrives, I will leave. Or once Covid abates, I will simply return to restaurants with decent customer service. Using Deliveroo is like being in an abusive relationship. You're trapped until you are able to break free and give them the finger..Version: 3.54.0
✓ I’d recommend itThe fees are reasonable, the prices aren’t increased and match and restaurant’s menu. Great experience..Version: 3.133.0
✓ Improve your delivery service!Love this app, good food with decent range of restaurants and cuisines. The single star rating is because of the constant letdowns when it come to actual ‘delivery’ - meals are often ready and waiting (and waiting, and waiting) at the restaurants for a pickup. Have experienced orders waiting for 2 hours at the restaurant. Imagine the congealed mess that arrives. ‘Help’ button is practically useless, allowing for only limited interactions. Fix your delivery mechanism; there are many service providers waiting out there to eat your lunch..Version: 3.6.0
✓ Care PackageSent my daughter’s family a meal from the USA to the NL. They have a new baby and they were able to choose their restaurant and menu choices. My only delay was figuring out to put +1 in front of my phone number (after figuring out Dutch menu). Turned on notifications and delivery was 2 minutes faster than quoted. Next I’m hoping to order them coffee and breakfast to ease them into especially busy days. 👍🏻👍🏻.Version: 3.126.0
✓ Obviously amazingLove this app quick shipping, rarely in bad condition!💗.Version: 3.157.0
✓ Use of useTheApplication it’s not very easy to navigate, it is not but she can be well set up in the sense that things are very hard to find drinks for example it is not particularly clear on what has been put in the order basket, What account the funds are coming out of and it is not particularly clear on the payment options as there are not many options to choose from for example PayPal is not an option, PayPal would have to be one of the most popular and one of the most trusted methods of payment available to everybody in the market right now but I do not see that as an option to make a payment with, this I do not understand and think it is very silly, it also is not due to the disabled friendly, As I have somebody with a disability and I found it very hard to navigate or not particularly easy anyway..Version: 3.94.0
✓ One of Worst Apps.. AvoidNo way to communicate properly with customer service and when you chat with them they just stop replying when they are wrong like late delivery etc.. Food gets way delayed and you do not get refunded for money you paid on food that came late and cold. Today after repeated mistakes from their side i deleted my account. I ordered, order got accepted , they charged me AED 155 , after 90 minutes i realized that order is way late. I checked the app to find that order was cancelled with no email or sms notification. I chatted with the customer service to find out that my money will be refunded after few days. No apologies nothing!.Version: 3.55.0
✓ Great dumplings, great priceIt's not hard to make good dumplings. But it is hard to make great dumplings. I love this place, great dumplings, great price. One of my favourite places in Melbourne..Version: 2.33.0
✓ Customer Service TerribleI use food delivery all the time in every country I visit. This is the worst service I’ve ever tried, customer service is abysmal. I just moved to the UK and got a new number, but Deliveroo won’t let me use this number as it’s been used before. Seems like pretty basic tech to have a 2FA setup to confirm I now own this phone number. Uber Eats is 10 times better, better customer service and functions smoother. Don’t bother with this app. Just use Uber Eats..Version: 3.186.0
✓ First time perfect👍🏽First time using this App. Have used it 3 times in last two days as staying in hotel in Wan Chai HKG with COVID movements restricted. It has been perfect!! Drinks from chillers perfectly arrived in 19 mins— but already chilled! Brilliant. Pre ordered some salads and subs, arrived on time within minutes of selected time to my hotel. Highly recommended from me..Version: 3.59.0
✓ Food shop …game changerAs a disabled single person, this is a great service. The minimum spends for online shopping direct with the supermarkets is too much for me as a single person. I don’t eat frozen or processed foods so everything is fresh and unfortunately to spend enough for delivery in the past I have had to waste a lot of meat and fruit and veg as the use by dates are neatly always within a day or two..and sometimes same day as the delivery. I’ve ordered today 9 items which including tip and delivery came to just over £20 and was delivered in under 40mins. A couple of items weren’t available but the lady shopping for me called me and confirmed alternatives with me (wow, excellent customer service). This for me is literally a life saver as I don’t need to worry if my mobility issues prevent me from venturing out to shop anymore. Can’t wait for more shops to be added..I prefer Lidl over Aldi for the fresh food and can’t wait to see if they are added, in the meantime I’ll just use Morrison’s every couple of days. Great idea, great service, one very happy customer!.Version: 3.92.0
✓ Gilbert RozonUn service fiable agréable essentiel.Version: 3.95.0
✓ Disappointed Various TimesI am a loyal deliveroo customer. We use it often. The past few times, something is ALWAYS wrong with our order. We pay for a service, and expect it to be perfect. There’s a missing item from the (restaurant fault) , or even sometimes it’s not even OUR order (being the driver’s fault). We once received gelato (that we did not order) from a place we didn’t order from. And I assume someone else got our order (which was a full course meal). If we pay for a service, make sure the order is correct (in the restaurant). And also make sure (the driver knows what orders are for what customer. I just experienced now, a missing item from an order. And I had to re-order (with a credit) and wait 40 minutes for a simple nugget order to come. The rest of my food that arrived correctly is now cold. And I am upset. Please (restaurants and drivers) ALWAYS double check the orders. Thank you..Version: 3.20.0
✓ They refund missing items but not deliveryOrdered a 5 guys cheese burger and 5 guys shake. Delivery guy turn up and hands my a very light, cold bag so I go inside and open it. Find it’s just a shake. Run back out and ask the guy where my burger is and he pulls out another bag and says it’s not for here and what I already has was all that was meant for me. He didn’t show me the receipt on the other bag but they usually come in one so fair enough. Applied for credit and they refunded the cost of my burger back so good on Deliveroo (already way, way, way better than Uber Eats, avoid them like the plague). What’s annoying is they don’t give you delivery fees back, which I can understand why, but it’s salt in the wound as I am now paying the fee two times through absolutely no fault of my own. I feel whoever’s fault it’s found to be should be the one to cover this, whether that’s be the restaurant or the delivery guy not collecting the full order (most likely the restaurant). Again tho, I applaud Deliveroo giving me full credit for my missing burger, only reason not 5 stars is due to double delivery fees..Version: 3.163.0
😕 Deliveroo: Food Delivery App Negative Reviews
