Deliveroo: Food Delivery App Negative Reviews

Deliveroo: Food Delivery App App Complaints & User Negative Comments 2024

Deliveroo: Food Delivery App app received 171 complaints, negative comments and reviews by users. Have you ever had a bad experience using Deliveroo: Food Delivery App? Can you share your negative thoughts about deliveroo: food delivery app?

Deliveroo: Food Delivery App for Negative User Reviews

✓ UserI have used deliveroo once in my life and will never use it again. I was so disappointed in the entire experience. Quite a while ago I ordered something worth around £20. When the food was ready to deliver no one knocked on my door. Instead I received 2 phone calls from them but my phone was on silent so of course I didn’t see. After about 40 mins with no contact I was told that it is my fault I did not answer the phone. I was told they shouldn’t have to knock on the door as it is not in their duty to do so. Clearly walking up to my drive and knocking on the door was too much effort for this person. We were told by customer service that I should have answered my phone and the driver had went to deliver my order I had paid for to the homeless, which seems very unlikely and the more plausible thing would be that he/she had eaten it themselves. It took me 2 whole days of calls and arguments to get the money put back into my account which originally I was told is an impossibility because i should have answered my phone. Even though deliveroo adverts on TV show employees clearly delivering to doors we were told they are in no obligation to do so. Basically it took 2 days to get money back which only happened because I called many many times for hours as I am not letting someone take my money and drive off with my order due to pure laziness..ADAM padamVersion: 3.34.0

✓ Awful Customer ServiceThis has now happened multiple times. I try to place an order and the app tells me it cannot process the order or it just freezes at the ‘processing payment’ stage for 20+ minutes. Since I still need to eat, I go to an app that actually works and order food. I try to cancel my Deliveroo order - which has neither been processed nor paid for and is still frozen - and Deliveroo tells me I can’t. An hour later Deliveroo charges me for the food and delivers my original order. They have refused to give a reimbursement and declined to answer my emails. When I got into a live chat (difficult to do because Deliveroo purposefully does not have enough customer service staff to actually help you), they tell me to email again. The simple fact is this is a company perfectly willing to rip you off..TheFunkyJewVersion: 3.97.0

✓ KuwaitIt needs to develop and provide more advantages and one of its drawbacks There is no research in Arabic, I think it is a bad program..Mam11mVersion: 3.29.0

✓ Can your ads stop stalking?Please do better? I have already ordered and download your app! If you can collect my information and forced ads under my nose, surely there must be a way to stop forcing it once I already downloaded the app! Because of your stalking, I can none longer enjoy a nice game anymore. I'm being followed in everywhere. In single ads, here’s deliveroo again! Enough!.Jeanique and AlenVersion: 3.93.0

✓ Card Payment DeclinedI am a new user and added my card with the wrong expiration date. After correcting the date, my account wouldn’t let me use any cards or place any orders. I called and emailed customer service about the issue without any resolution. I deleted the old account and made a new account without problems with ordering using the same card information. Otherwise the app has a wide variety of convenient food and delivery choices. Update: I’m still experiencing card payment problems on the app. PayPal has always worked, but the app and mobile site don’t list PayPal as an option. Only the desktop website lists PayPal..Qwerty1239871Version: 3.99.0

✓ Hazardous to your health, unaccountable and they do not careI have deleted this app because after ordering a gluten free pizza from Pizza Express my partner who is coeliac was presented with a wheat based pizza. Apparently the rider made off from Pizza Express at Manchester Piccadilly without checking whether he had the right order. The staff contacted Deliveroo but they did nothing until the food had arrived. Had she eaten the pizza she would have been poisoned. When we complained Deliveroo would not re-order for us and offered a refund but would not accept responsibility for almost poisoning a customer. When my partner asked if Deliveroo knew about “Natasha’s Law” (food safety laws) they cut off the call. The restaurant were much better and said that riders just grabbing food orders without a member of staff checking they had the right order was a huge issue. I would go further - it is dangerous and irresponsible. Giving food containing peanuts to someone with a peanut allergy without checking it is the right order could be fatal! We have reported Deliveroo to the Food Standards Agency and deleted the app. We will never order from such an irresponsible and border line illegal provider ever again..SimonpqrVersion: 3.115.0

✓ The worst delivery app everI ordered food at 8pm today from Dosa Hut in Adelaide. Order no was 9792. The food was ready in the restaurant at 8:30pm. Until 9:30 there was no one pick up the order in the restaurant. No customer service calls picked up. We have been on call for 30min. After then when someone attends says they are looking for riders and will take another 15 min to find the rider and offer is $5 credit. We ordered food worth $60 and it has already been 90min since we ordered and you guys couldn’t figure out one rider. When you do not have enough staff and enough riders to operate a company why don’t you shut rather disappointing customers. Adelaide is literally not a huge city but still you guys couldn’t find a rider for delivery which is hardly within 4km. I would highly recommend upper management to kindly have a look on your basics while establishing such a huge company. Terriblly unsatisfied. Imagine if you were hungry and waiting for your meal since 90min and you couldn’t find a rider to deliver your meal..DrobyakovVersion: 3.53.0

✓ Terrible SupportWe are traveling abroad and tried to use this app to order dinner one evening. We placed the order and within 4 minutes it was “delivered,” clearly is was not. We contacted customer service and 30 minutes later they resubmitted it. Over an hour later, nothing. We contacted customer service again and they tried to say it is picked up and on its way. While on the phone we get an email that it was cancelled by the restaurant, because they are closing. The customer service rep tried saying it was closing early. Lie. Our assumption was the restaurant was actually closed and their system didn’t know that. The app should prevent orders from places that are clearly closed and the customer service reps should be able to tell that. It showed many riders were on their way to pick up and then, nothing. They should be able to report this issue. Just terrible. After 2 hours we got nothing..Courtney28Version: 3.21.0

✓ Can’t find my house ever so foods mostly cold.The street I live in has a very bad signpost, we have told the council to change it and they put the same sign up. It directs traffic to the bottom of the three section culdesac for numbers 1-20 then directs the traffic to the top for numbers 33-60 but does not mention numbers 21-32 so drivers go down to the bottom of the hill drive up passing our house blindly following sat nav instead of looking at street numbers, they then drive up to the third section of our street and then leave without looking at a single door just relying on computers or phones or sat Nats. The council refuses to fix the problem and this happens every day even with postmen. Please please people stop relying on mobile devices look out your car window or up from your phone/sat nav instead. So many times I ring an hour later or the delivery guy rings me when he’s back in Plymouth 4 miles away then they listen to me come back and leave cold food and very often milkshakes and desserts are spilled or melted or separated/curdled yet they never refund or give a fresh meal and if you say anything the drivers complain about me not about their lack of knowledge about the area. Such a shame because possibly the food would be ok without inept drivers. Also Taco Bell in Plymouth sends out rotten salads. Three times we received mouldy tomatoes and rotting brown lettuce. Thank you very much leave the eu voters you guys wrecked England..Sammybabbbyyyy!!!Version: 3.112.1

✓ Get with itI’ve been using this app for years now.. and all it takes is for one sour time, to never use it again. I had and order take over TWO hours to be delivered, as you’d assume, I asked to cancel the order through the app. The person I was dealing with said my order just arrived at the location. As it was now midnight, and I was in bed, I no longer wanted the sushi I ordered. The person at deliveroo I was dealing with said I couldn’t be refunded and to just save my food for the next day.. like.. girl, I am not eating sushi that took 2 hours to be delivered the next day. From this experience a couple months ago, I’ve not used the app, nor do I plan on it. I’d rather pay slightly more on any other app ( when sometimes that’s the case) than support this app again..JessflipperVersion: 3.113.1

✓ Waited 1 hour and a half and had to cancelPlaced my order at 2:15, and my order was expected at 2:50. 2:50 has come and the expected time has now been pushed out. The app was telling me that they were unable to find a rider who could deliver the food, meanwhile my food was ready at the restaurant. I had contacted the restaurant and they could not advise me upon my order as they were also waiting for Deliveroo to find a rider. It is now 3:20 and I called deliveroo myself, which they told me the order would be delivered in the next 20-25 minutes. Keeping in mind that I live 5 minutes from the restaurant but was unable to pick it up myself as I am sick in bed. I demanded a refunded on my order and I will never be using this food delivery company ever again, I will also be informing my friends and family about the poor services this company has presented me with. 1 hour and a half wait on a delivery that is from a local restaurant is a joke, not to mention it is day light. Poor service, very unprofessional. Please do not run a company that you can not uphold. Inconvenienced my day and time..Maria KalatVersion: 3.5.0

✓ Buggy app - poor service1. Each time I open the app, it asks for me to confirm my address. This is extremely annoying. 2. I’m unable to text or message the driver, I can only make a phone call. The whole point of using an app is to not call people (and consume minutes). Why can’t we message via the app? 3. Even with the address entered, and also additional notes on how to find my flat in central London, the driver still couldn’t find it. Thus ending up with more phone calls. 4. The driver entered into the app that they “have arrived” and also called me to say they’re waiting for me downstairs. But of course they’re not there. I went down anyway just in case, and no, they were in some other location. 5. Before claiming to have arrived, Drivers should buzz/ring the flat. It’s not fun to wait for them on the street, while they figure out how to navigate London. If the delivery were free, maybe that could be a trade off. 6. The food never arrived (was it left on the street? Was it given to some random person?) who knows...but the driver entered into the app that the delivery had been delivered. (If drivers would deliver it to the apartment doorstep, at least the correct person would be receiving the delivery.) 7. Now I’m dealing with customer service.. another 30 minutes of my life wasted..and no food to show for it. It would have been easier for me to just pick this up myself..Basileus11Version: 3.29.0

✓ Terrible service. Didn’t even deliver my foodOrdered and waited several hours and no food. Didn’t even go beyond preparing food and couldn’t cancel. Worst app ever. Nonsupport b useless as I’ve con to expect from this type of service. Better to walk yourself over and pick up rather then thin useless app..Younger101Version: 3.178.0

✓ DO NOT USE APPI honestly wish I could give this app 0 stars - the time on every single order is pushed back without any explanation or advising you. Deliveroo gave me a completely different order and provided me with a credit which was fine. Went to use the credit the next day and Deliveroo had blocked my account from ordering anything. Tried to live chat when it was escalated to manager named Kristian who ended the chat once he told me I had to change my password before I could use the credit and my account again. I requested a refund of the money rather than the credit and was blatantly ignored. Still can’t use the credit or my account. I have also previously ordered from a place where the time kept getting pushed back. Fast forward to an hour overdue, I called the shop and was advised that they don’t do Deliveroo and that the shop wasn’t even open (called a mobile number which I’m assuming was the owners direct mobile), moral of the story - DO NOT USE DELIVEROO AS THEY STEAL YOUR MONEY.Hep997755Version: 3.74.2

✓ Horrendous customer serviceHave used Deliveroo a few times, have previously delivered in good time and usually it is alright at best. More recently ordered a Shake Shack that arrived in ten minutes. Ordinarily that may seem great but when we had a box of food covered in exploded sauces that had been paid for at £1.50 EACH and cold chips, I contacted customer services. I sent pictures and explained the burger was delicious but chips cold and stale and sauces clearly damaged and not only inedible, but destroyed the other items in the package- I got a reply FIVE DAYS later saying ‘sorry it arrived in ten minutes we won’t give you any compensation’ I didn’t ask for compensation, I just asked for a refund on the items that didn’t arrive in any condition to be eaten and pointed out that just because the food arrived in ten minutes, doesn’t mean it left the restaurant fresh/hot. Once again, after days of waiting, I was told they couldn’t help me, despite the evidence I sent to them. Deliveroo are now a necessary evil and don’t prioritise quality or customer. I look forward to the day the challenger brand comes in and does this better and does it right. Terrible company, terrible values..NoodleReviewVersion: 3.72.0

✓ From the best delivery app to the worst.When I started using this app, it was outstanding comparing to other delivery apps that I use. It delivers few restaurants that is not available on any other apps, also it delivery fee is low comparing to others, which is not that big of deal, but still appreciative. However it’s been over a month since I have been trying to place an order.. it always declines which really rose my temper. I’ve tried to order from more than one restaurant to see if the app is working. Honestly it didn’t.. on top of that, their customer service is pure garbage. Hopefully they fix their issues asap..KFCWarlordVersion: 3.92.0

✓ UnsophisticatedLots of problems with accepting foreign credit cards from both America and Germany. Not ideal for foreign students or travellers. Eventually we just gave up..RonRonRon123Version: 3.139.0

✓ Restaurants and menus not updated and supposed available credits missing. Support lackingI thought I’d give Deliveroo another go after receiving emails offering credits to use the app again. I ordered dinner in advance and waited and waited and waited... the food never came. I eventually rang the restaurant and they said they no longer use Deliveroo and they never received the order even though I had the receipt and all from Deliveroo when I placed the order. I then cancelled the order and the money did get refunded to my account. However it was late and we were “hangry”. I lodged a complaint and got a reply a few days later apologizing for the inconvenience etc and they said they’d extend the voucher credit for 3 months. I go into my account and the voucher credit is not there. I lodge another support email with the case number and another support person said there were no available vouchers to use. This app is not user friendly at all, not up to date and support is lacking..HangryKarenVersion: 3.66.0

✓ This ain’t itI hate being this person but honestly I’ve had too many poor experiences with this app over the years and i feel a duty to let others know. I started using Deliveroo in 2016 and had negative experiences so stopped using it until recently when I deciders to give it a second go. I feel like I’ve only ever received 1 order within a given timeframe. So many times I’ve placed an order only for there to be no riders available, and instead of them doing the right thing they will literally let you wait for hours and hours just pushing back the expected delivery time and you have to request to cancel and refund - as if I want my order 2.5 hours after I placed it when it’s been searching for a rider for 40mins - it’s completely cold and inedible by this stage! I understand that sometimes these things happen but I have never had this issue with UberEats or door dash - to have it multiple times, YEARS apart with Deliveroo is either suuuuper unlucky or speaks volumes. Do yourself a favour and order via one of the thousands of other delivery apps out there - Deliveroo ain’t it..Nnnnnnn777777Version: 3.135.0

✓ One issue after the next.I am based in Canberra and have had issue after issue when it comes to deliveroo. On many occasions I’ve had food delivered well beyond the estimated time, up to an hour of additional waiting. On two occasions I’ve had somebody else’s order delivered to me. The first occasion resolution was to wait for deliveroo to credit my account and start the order process again. From my original order to finally receiving the correct meal took nearly 3 hours. On the second occasion I notified deliveroo of the complete wrong order being delivered (the order number and name on the receipt belonging to somebody else and me providing a photo of this to deliveroo) and advised I don’t want a store credit I want a refund as I won’t be using deliveroo again. They’ve done nothing but credit my deliveroo account completely ignoring my request to refund me. I’ve been repeatedly out of pocket, receiving often cold food, incorrect items, missing items, and then other people’s orders. I’ve had drivers claim they cannot find me when I live in a house clearly numbered on a Main Street. Uber eats is the only way I’ll go when it comes to food orders from here on in as I’ve never had these issues with them..Emmab291992Version: 3.1.0

✓ Dreadful companyI ordered a meal via this app, I got a notifications telling when the delivery person was on there way to pick up the, I got a notification telling me when the food had been picked up and then a notification telling me that the delivery driver was on their way and that I should keep my phone close for a notification when they’ve arrived I waited… My next notification said that the delivery person came and waited 5 mins and when I didn’t respond (to the notification I didn’t get) they left. I couldn’t believe it! I couldn’t believe that they came and didn’t even ring my doorbell… I contacted Deliveroo to tell them what had happened and they repeatedly me told me that because the driver and informed them that they had arrived I wasn’t entitled to a refund. I repeatedly told them that I didn’t receive any food because the delivery driver didn’t ring me or my doorbell. Eventually after they spoke to several supervisors they gave me my refund because I told them that I would never use their services again and tell everyone in my home not to either (my sister witnessed the whole thing). Like getting blood out of a stone getting a refund from them and I definitely won’t be using them again. This was the second time I used this service and it’ll definitely be the last..Ateena$Version: 3.168.0

✓ TerribleAbsolute worst drivers. So lazy. Terrible for the small businesses too . Company barely supports the businesses when theft is so frequent with drivers. Drivers are Lao incredibly lazy and will make you walk 20 mins from your location… A DELIVERY s”service”.GenettedVersion: 3.113.0

✓ Lots of functionality needs workUsed Deliveroo instead of Uber to order from a particular restaurant. I accidentally put in the wrong address and realised as the driver was trying to find me. I tried to change the address to help him but it said the “order is in progress” so I couldn’t change it. I went to the chat feature instead, and it said “not available”. The driver was having issues with his phone so could not answer it when I called - not Deliveroo’s fault, but the other functionality should be better. We literally had no option to contact each other and there were no details of what the driver looked like (car or bike, number plate - only his name) to spot each other. Resulted in standing outside waiting for 20 minutes as we both walked back and forth trying to find each other. The GPS was also inaccurate so we were chasing our tails..17manaVersion: 3.90.1

✓ Horrible Customer ServiceIt happened twice. They don’t take no responsibility whatsoever for wrong orders and say sorry, we can’t do anything. Talabat is MUCH better, they will compensate you for any wrong orders and has an excellent customer service..HasanRiz101Version: 3.181.0

✓ Incorrect and incomplete productsWhen you order several products, they don’t arrive or they simply send you what they want, and the worst thing is that they don’t give you your money back..JonnathanHBLVersion: 3.164.0

✓ No option to add details to ordered itemsThere’s no option to communicate with the kitchen for ordered items. If there’s an allergy or a preference to a particular condiment or ingredient in a dish we can’t ask the kitchen to remove it. So we’re forced to order something else or be unsatisfied with the order. It’s common sense really I don’t see how after operating so long they haven’t included this feature that many other delivery apps have..Alexander JustinVersion: 3.26.0

✓ Phone numberCannot use this service if you are vacationing in the UK with your out of country phone number.CaidsharnVersion: 3.128.0

✓ Not a trustworthy or reliable appThe food often comes very late, often with less than Half of the things I asked for. I’m not given the courtesy of the option to cancel my order when things are not going to be delivered as I requested. And they prompt for a tip ahead of time, which means I’m often actually tipping for this terrible service. When you complain about a missing item you are given the option of a refund or a Deliveroo credit. What they don’t tell you at that moment is that the delivery credit will expire within three months. No you find that out after you’ve already chosen and it’s too late. And then customer service tries to hang up on you multiple times..Magical-claireVersion: 3.115.0

✓ UselessThe concept is great the product is ****. They delete your account and all it’s settings out of nowhere which has happened twice to me now. What really makes them useless is their inability to actually fill your orders. I waste at least 2 hours a week on waiting for orders that never actually get accepted or delivered. If you are a good delivery app, customers shouldn’t spend a couple hours a week not getting food they ordered and then telling them that their time, level of hunger, and overwhelming inconvenience that they keep on causing is worth a $5 voucher (which they give about 5% of the time this happens). Minimum wage is more than $5 but yet several hours of my time because your app is **** is worth $5? Too much competition out there, user beware. 50/50 whether the food you ordered will actually show up, and after it doesn’t show up they assure you they aren’t going to charge you for food they can’t deliver 🤣. Joke of an app and business, who should fire the entire customer support team robots as well. I do not think they actually hire many people for customer support but rely on AI to keep on giving you the same pre-canned messages over and over again. It’s literally the most infuriating thing someone can deal with when they are having a problem with their order. Seriously do not waste your time with them..RatingbVersion: 3.131.0

✓ Terrible experienceI ordered food for the first time on this app and watched the deliverer completely miss my house. He then texted me to ‘cancel’ as food was ‘destroyed’. i watched him go past my house and become stationary not long after, making me think he just took the food home. I then had to wait nearly half an hour before someone came into the live chat function to help out. after getting credit to re-order, i had to wait nearly 2 hours to get food from about 10 minutes away. should’ve just walked but wanted to enjoy my day off. never write bad reviews but in years of using uber eats and months of using door dash i have never dealt with anything like this. there are also slight issues with tracking the driver (big jumps), only being able to tip before the food comes, incomplete menus etc. would highly suggest using alternative apps for this function..Lachlan cccVersion: 3.149.0

✓ Worse serviceThe worst delivery service you can deal with, their customer service, drivers and service are the worst. They just stolen 100aed and the food too and when we complained they just said we can not return money or deliver the food because the driver can not reach my address. I don’t know how they still leave you keep your company open in UAE while you provide this kind of service. I removed the app and will share my bad experience with everyone to not use this app anymore. Such a thief company, karma will get back to everyone who is responsible to steal the customers money and food😡😡.Marwa NadaVersion: 3.145.0

✓ >50% of My Orders End In DisasterI frequently have issues when ordering from Deliveroo. Wrong items delivered, cold food, driver’s car breaks down, driver gets lost and never turns up, etc. My last order had to be re-delivered because of mistakes. It ended up taking over three hours from ordering to food (not) arriving. Everything was stone cold. The delivery to correct mistakes went to the wrong house (left in front of a giant wrong house number). Deliveroo needs to have a better system for correcting mistakes, especially when ordering from large chains. Currently you get put to the back of the queue which can take hours. If you were ordering direct or dining in you would be put to the front of the queue. I spoke to customer service and eventually got a refund. I was promised a call back to discuss it but never got one from Deliveroo. I appreciate the refund but it would be nice to know that I shouldn’t be expecting a call still as this was not addressed. UPDATE: on my last order the driver went to the wrong place (didn’t go to the pin) and was incredible rude and unprofessional. As others have mentioned, customer service is clearly intentionally hard to contact and speak to. It is quite transparent that Deliveroo don’t want to handle issues with an order and hope you will go away..GiantSpongeVersion: 3.172.0

✓ Disgusting customer serviceI placed an order at 5pm, and within 10 mins told them that I forgot to mention my nut allergy. I called the restaurant and they had already prepared my order, I called deliveroo and they said they could do anything about it. There was 1 item from my order which had nuts so I went ahead and placed another order through deliveroo for that item, while the second order was being processed a representative from deliveroo called me to tell me that they apologized for not being able to help (the driver was already on the way with my food at this point) and that they would give me a refund for the first order in my account, which I thought was very nice of them. A short while after the second order arrived and the app showed my initial order as delivered. When I called deliveroo they informed me that since the first order was refunded they told the driver to keep the food. I explained that I never asked for a refund (this was a gesture from them) and that I wanted the rest of my food. I then got a call back saying the driver ate my food, so they had to place a new order which I had to wait 45 mins for AND THAT THEY WOUKD TAKE THE REFUND MONEY OUT OF MY ACCOUNT FOR THE NEW ORDER. absolutely disgraceful, especially that I order from them daily..NadineelaskaryVersion: 3.29.0

✓ Stole my moneyBy far the worst delivery app I ever had in my life. Basically my first order the food never arrived and they still charged me and refused to refund me. Basically STOLE MY MONEY FYI: If you ever order from them choose cash payment to make sure they actually deliver!!.MoeshehataVersion: 3.139.0

✓ Consistent bad experience with DeliverooI haven’t ordered for many times with Deliveroo but have already experienced multiple negative incidents with them. There was a time when the rider made up that he had arrived somewhere near my place and asked me to pick up the food myself as he couldn’t find my place. But when I arrived where he claimed to be, I could not find him anywhere. He also left me on read and left the chat shortly after I’ve asked him again exactly where he was. It was already annoying enough needing to pick up the food myself when I was ordering food DELIVERY, but getting pranked by the rider was just another whole new level of annoyance. I’ve already deleted my account and haven’t used Deliveroo for the entire year because of that awful experience but have recently reopened it to give it one more chance. But guess what, the negative encounters kept coming! :) For subsequent orders, the food NEVER arrived warm, unlike what Deliveroo claimed to be, even though the restaurants were ALL nearby my place. I’m genuinely very disappointed with Deliveroo and will definitely not consider using it ever again….Cc8027Version: 3.185.0

✓ Don’t order on weekends or when it’s rainingI’ve given this app a few opportunities to prove that it’s as good as it says, but on the nights where you don’t want to cook - Fridays and Saturdays - the app doesn’t work properly. It gets stuck and can’t process your payment details. It also advertises vendors who are no longer supplying due to high demand. You find out that they aren’t taking orders when you place your order, not before. I’m really disappointed in this app. When I have received an order, it’s often been treated badly by the driver/rider and no longer resembles food when it arrives. I’m going back to ordering from vendors directly, or picking it up myself. It’s too much hassle, and vendors hate it anyway because it cuts into their profits. You want good food at your own home? Pick it up yourself - if you think it’s worth the extra trouble..OriginalnicknamelolVersion: 2.51.0

✓ Fantastic... with reservationsJust used Deliveroo for the first time to deliver an order from our local co-op. Arrived at the speed of light! Well done Deliveroo and the Co-op! By way of a postscript: although we were charged for our original order there were a few items which were substituted for items of lesser value (which in themselves were ok, even if not what we ordered) and one item which was substituted by something we did not want, and for considerably less value. Having raised this with Deliveroo we received a reasonably quick response, apologising and saying our Deliveroo account had been credited with a sum (in excess of the amount overcharged us) which we could use against any Deliveroo order in the next three months. BUT I don’t want a time limited credit against a future Deliveroo order: I want my money back (which is what you’d get with any other supermarket). So this is the big flaw with using Deliveroo for grocery deliveries where (especially these days) there’s every chance there will be substitutions: you have no direct relationship with the supplier as all the money goes through Deliveroo, as do any complaints. I still think the service is good in terms of speed and convenience but not being able to get my money back is a big sticking point for me and as I do not want to run the risk of ordering through them again and being overcharged if the order is not what we want, sadly, I wont be using them again..Never be without itVersion: 3.43.0

✓ Terrible Deliveroo customer serviceThe restaurants on Deliveroo are fanstastic in general, however on multiple occasions recently my order has been incorrect or much later than expected. Having to liaise with Deliveroo rather than the restaurant is a nightmare. Also, considering the recent significant increase in delivery prices, the service can be appalling. For example: yesterday I ordered food with my mother. We were very hungry so elected for the restaurant with the shortest wait time. The delivery time was supposed to be 20-30 minutes. Watching in the app I could see the food was prepared in that time, however the delivery continued to be extended as the driver ‘was making another delivery first’. The food arrived over an hour late and an entire meal and sides were missing. The food that did arrive was cold. I spoke to Deliveroo who said they could give me Deliveroo credit of the food that was missing, but no refund on delivery (and they tactfully skirted the issue of the sub-par food that was delivered). We were offered to reorder the food instead of receiving credit and assured this would take less than 30 minutes to arrive (this took another hour to be delivered). We ended up paying full price for one meal to arrive an hour late and cold, then waiting over 2 hours for the second meal. Deliveroo were unwilling to offer any kind of refund on cost of delivery (over £4) or the cost of the food. Ridiculous..CerealHovisVersion: 3.6.0

✓ Very badDidn’t take any of my cards, delivery was inefficient. Used my Amazon prime bonus free meal and I’m out. Goodbye.A kozhVersion: 3.105.0

✓ Poor serviceI used to be a regular client of the app. But recently two bad things happened with the service. One is that it became much more expensive as they now include an extra fee to all orders. The price of the food looks like is also more expensive as they might start taking higher commissions from restaurants. Lastly, my last order was a complete mess. The food arrived cold and with 2 missing items. I spent around 40$ on a cold, incomplete and disappointing meal. It felt so bad and just changed my impression of the Deliveroo brand. The drivers act strange as they call you even before they arrive so you just wait for them at the door… maybe they are pressured with time. the man just gave the order and ran away without even saying hi or goodbye. on top of that I’m sure he made the mistake of delivering the wrong items. Really poor service lately. Won’t order again even though they gave me some credit for the missing items.Herno ;)Version: 3.114.0

✓ Unreliable restaurants -Will only order from deliveroo if uber eats doesn’t tickle my fancyPicture this right. You’re searching through a plethora of online clothing retailers, you narrow it down to a few that you think a few items are kinda cute. You think buying multiple items across different retailers is ridiculous so you pick one store with a few items you like. After some long contemplation, you finally pick a few items that you’re lusting over. You’re so keen for your new purchases you checkout, make your payment and then a few moments later you get an email that your items are out of stock. Imagine that many times over a year. Consistently over the past year I have ordered from deliveroo and the amount of times I have had restaurants ‘cancel’ the order after I have spent some time finally deciding what to eat. Anticlimactic much. If the restaurant cannot make the order, the restaurant should not be displayed for customers. This is a horrible user experience for deliveroo customers. Will not last in a competitive market. It has become a household joke, my house mates and I make bets on order cancellations. Why on earth would you partner with unreliable restaurants? Surely not worth the repeat negative connotations. Would love to look at your predictive analytics. Would bet some serious money on high order cancelation stats. Yours sincerely, A hangry customer.NicolliiienVersion: 3.19.0

✓ Horrible customer serviceMy order was not delivered due to the drivers not being able to reach my address. Deliveroo offered me a credit for the order. However I cannot use this credit for any order and the app is not allowing me to switch payment methods to my credit card. Hence I am stuck in a limbo unable to order anything. I wrote to customer service about this. They responded to my email after two days and promised to fix the issue in 2 days. It’s been a full week and no resolution so far. In addition I would like to point how difficult it is to find any customer support from within the app interface. It has been hidden away under the ‘About’ sub menu of the ‘My Account’ screen. This is a deliberate cumbersome design to prevent people from contacting customer support. Overall, Deliveroo seems to not care for its community of users. I am a Deliveroo Plus member and I deserve benefits and speedy customer service none of which are offered satisfactorily..SiriusbrighterVersion: 3.6.0

✓ Late deliveries with themThe customer support team is very nice, but they just know how to apologize and actually don’t solve anything for the customer. They will always protect their partner restaurants from bad feedback rather than allowing the customer to share their real experience (as customers rightfully deserve.) They delayed my order over 50 minutes and the app wouldn’t give me the option to leave feedback. I talked to 4 different chat assistants, one of them even a manager, and none of them could help me leave the feedback. Let me mention that each restaurant actually has a rating, so the option should be there. Bottom line: they’re not professional when it come to their clients. Don’t trust them with your deliveries..Nahomip9Version: 3.33.0

✓ Terrible customer serviceTried to use the app to place orders three times unsuccessfully despite showing the orders being processed. Even though orders were processed it also said there was an issue with the payment. I tried various credit cards without any success. Was sent to customer service who said account was blocked because of security’s day it was unblocked. Tried it 2 more times and same results. Raises issue to customer service for a second time and they replied that I was being a nuisance and they BANNED me from using the service. What a joke! And a waste of my time. Both of the other competitors Grab and Panda absolutely no problems with the same methods of payments. Dot East your time with this App or company!.Globetrotter227Version: 3.46.0

✓ Candidly yoursGenerally I prefer to use deliveroo over other ‘products’ or the market however have been sorely disappointed on the delivery fee changes of late, with noticeable increased fees alongside my regular restaurants no longer serving my address. Seems that the delivery fee increase and the scope in delivery areas has severely impacted my options. Such a shame really, as these 2 things are impacting my decision to use the platform and place orders of late. Whilst I understand the logic behind the business decision and can appreciate there has been an increase in demand under the ‘COVID’ times we are facing, I for one am disappointed by these changes. I would prefer options for an increase in delivery fees for restaurants that are further away however when you increase the delivery fee AND remove my regular / favorite restaurant options, I’m now looking to other platforms and alternatives to deliveroo. I’d prefer not to, hence finally taking the time to provide feedback, which anyone in a service industry will tell you that no one does so unless they are motivated to do so. My motivation is spelled out and I’m laying it on the ‘table’. Unlike some of my favorite foods, which are no longer gracing my table. Thanks! I hope to see consideration of my feedback evidenced by changes in my options in the near future Thanks.4URconsiderationVersion: 3.48.0

✓ Barely useableWorst food delivery app I’ve used. Payment unsuccessful is the recent favourite problem even if I approve the payments. Previously I had a lot of trouble with orders getting cancelled after an hour or so of them being accepted..Unhappy se londonVersion: 3.105.0

✓ Re: Deliveroo Lie - DO NOT USE THEM EVERAfter working a 10 hour shift at the NHS in February 2021, I decided to use Deliveroo for the 1st time. That was my 1st mistake! I ordered a fish & chip meal from Ye Olde Fish Shop, and used Deliveroo. I was told that my food would be delivered at 8.00pm, but I never received my food. Apparently Deliveroo had tried to deliver my food at 7.52pm, which is not 8.00pm! And I was unable to contact the Deliveroo driver. All I was told was that someone had tried to call me at 7.52pm and 7.59pm. But the caller ID shows a number in Leeds, so I did not know that this was a Deliveroo driver, as the number was not local. So I did not receive the food that I had been paid for. And Deliveroo are refusing to refund me, despite the 1st Deliveroo customer service person telling me that I would be refunded as I was a new customer. That was a complete lie, as the 2nd customer adviser told me that was incorrect. And it was my fault that I didn’t answer my phone, or was outside my apartment at 7.52pm, instead of 8.00pm! So don’t ever use Deliveroo, use JustEat instead. As they are much more professional, and will offer you a refund when things go wrong. I lodged my complaint with Resolver & Deliveroo still refused to refund me. Despite Deliveroo breaking the Consumer food & goods Act 2015, as I did not receive the food that I had ordered. Finally, I would give Deliveroo 0 stars, if that was possible..Princess_5Version: 3.94.0

✓ Terrible ServiceWe placed an order. It was supposed be delivered at 6:20 but at 7:20 it was clear it wasn’t coming. Other people have had similar issues with orders not being fulfilled. Do not use this service..Matt909808Version: 3.190.0

✓ Not enough drivers to pick up orders so left to sit coldOrdering my meal at 7:55, i then proceed to be told the estimated arrival is 8:30. It reaches 8:30 and the app is still trying to locate a driver pushing my estimated time later and later. I then contacted customer services and after a 10 minute wait I am told my order will be pushed up the queue and am notified a driver is in the way to the restaurant. Another 10 minutes goes by and the app is now saying locating driver yet again. Living 10 minute drive from Sydney CBD And a 5 minute drive from the restaurant the fact that a driver could not be located is ridiculous. I then contact customer services again and am told the same thing. After a 35 minute wait for a driver to show up at the restaurant with my meal ready to go my order is canceled and I am left with no food. It is now 9:15 and too late to order another meal so I am left without dinner. Going to use Uber eats next time..Crazy Horse 333Version: 2.61.0

✓ Stole money for a food item they didn’t deliverThis is a warning. I placed an order with a restaurant and they didn’t deliver an item worth £6.95. I contacted their CS after having been a loyal customer regularly spending £20-30 on deliveries. I do not recommend anyone use this company as they did not refund me the item and just said ‘they’ll take on the feedback for next time’ by 2 members of their chat CS team. They are scammers and thieves. I’ve filed a dispute through PayPal and hope to hear back soon. Please use any other app rather than them unless you wish to have your money stolen by them for not delivering an item you paid for..AHA39Version: 3.163.0

✓ Delete the appEdit: Today I ordered chicken nuggets from a maccas 5 minute drive away (working late). Expected delivery time? 50 minutes. I’ve been using Deliveroo for a while. It used to be great but, as tends to be the way of things, its prices only go up while service quality goes down. Today I waited almost an hour, with the app telling me that ‘the driver is heading to the restaurant’ and then there were ‘many deliveries being made’ (mine presumably being one of them, in someone’s car waiting on another delivery first) and then it said the driver was ‘waiting at the restaurant’ (??) and finally Deliveroo gave me a call to tell me that the order was cancelled because the restaurant was closed. The app and Google both disagree about that. Bad enough to have cruddy service and my time wasted but I loathe being lied to. Events like today remind me why I stopped my premium service and drifted away from using the app at all. Not recommended unless you like gambling your time for over-priced, delayed and cooled food..Von_MVersion: 3.150.0

✓ App issues make for an unpleasant experienceI won’t use this review to complain about Deliveroo and will focus on issues with the app: when using the Live Chat option for support, it does not save the draft of a message you’re typing. So if you do something like switch out of the app to double check you’ve taken a screenshot, then come back to the app, it loses the message you had been typing. The issue, in my most recent case, that I was trying to report was the driver “Contact” button wasn’t working which is problematic when the app notifies you that the driver can’t find your location. (And that the driver sent that message before even arriving at my building… which is just lazy.).KlabetronVersion: 3.172.0

✓ Minimum order theftI was just charged $50 for $23 of food. The restaurant has a minimum order of $50 but I didn’t notice the text. At the checkout screen it said $23, then on the payment screen it said $50 but I used Apple Pay and didn’t notice it until I’d already pressed the button. No warnings, nothing, just a $27 surcharge..Mixolydian VoltoVersion: 3.37.0

✓ Thieves - Do not use!Today I placed an order and the driver claimed that he could not find my address then left. I contacted deliveroo both by chat and calling customer services to request a refund. I was denied on both occasions stating that the driver waited at the location for 20 minutes and left. I called the driver during the so called waiting time and he confirmed he went somewhere else, so i reconfirmed the address with him but he still didn’t come. Then the CS representative said that the google maps pin was incorrect and that it was my fault. I again told them that the address entered is full and correct and that the pin was fine when I ordered so it’s not my problem they had issues after this point. I had a previous order earlier today to the exact same details with no issues. I was told by the operator that some drivers are more competent than others. So Deliveroo stole my money, I did not receive my food and they blamed me for their incompetent drivers while refusing a refund despite me giving them my correct details and also verbally confirming the details with the driver. Disgusting service that I will never again..Cat.BGVersion: 3.163.0

✓ NEVER USE DELIVEROOFirst time attempting to order food via Deliveroo, so I decided to signup to the premium subscription. That was my first mistake. Ordered food, waited 2 hours, and the Deliveroo app only stating “waiting for XYZ restaurant to confirm order”. I rang the restaurant myself and they confirmed that they had already confirmed the order via the Deliveroo app at their end, but a driver hadn’t been assigned. After two hours I cancelled the order, and the restaurant is left with food that they need to destroy and no recourse to claim back the costs of destroyed food. Deliveroo have purposely engineered their app to make it look like the restaurant hadn’t accepted the order at my end, and the restaurant are made to think the customer has canceled the order, in order for Deliveroo to exonerate themselves of any responsibility or risk. Dodgy company with a dodgy service platform…..do yourselves a favour and DO NOT USE THEM!.Shopper hokumVersion: 3.102.0

✓ Driver ate food ~ Threw rubbish in street- Ordered 1kg of Fried Chicken from the delicious 'Koko Chicken', and as usual, watched the order getting prepared on the app. - Saw the driver pick up the meal on the app, and followed his journey as he reached my street. - As he was driving down my street, I went to prepare and get plates ready etc. - Went to the front door and waited, only for the driver to be a no-show. - Checked neighbours doors in case the order was delivered to the wrong address (hard to do as the number on our house is quite large. - No food. No food in sight. - Got online with Deliveroo who said that the driver said "Our pin was not set properly on our house", which is funny because it certainly was, and all previous orders found us just fine. - Next day, walked to the end of our street on the ways to get groceries. - At the end of our street are 2x empty boxes of Koko Fried Chicken WITH THE RECEIPT!!!!!!! - Quite impressed that the driver was able to eat an entire 1kg of fried chicken not going to lie. - But VERY DISAPPOINTED with Deliveroo who said that " We already refunded your order" and there's nothing more we will do about it. - Order from Deliveroo if you want to see litter ALL OVER YOUR STREET from the driver who ATE YOUR MEAL, who was also dumb enough to LEAVE THE RECEIPT!!!!.NevergotthechickenVersion: 3.107.0

✓ Intermittent failures and poor auth handlingI initially had some success ordering using a PayPal payment option, but have had repeated failures attempting to pay for an order using a credit card. This wouldn’t have been so bad but now my PayPal option has disappeared from my available choices, and the menu for adding a new payment option seemingly no longer offers it. In an attempt to workaround this I tried using the web app, where my email address is apparently not connected to the account I made using this app. The mobile app doesn’t let you connect a facebook or google account retroactively, so now I have an orphaned and unusable Deliveroo Plus mobile account. Please sort out the payment options shuffling, and the onboarding process should allow for a mobile account based on a credit card to be linked to an account made on the web app..Frustrated traveler harryVersion: 3.95.0

✓ No option to add food allergies to ordersDon’t use if you have any food allergies. I ordered gf items (I have celiac), but there’s no ability to add a note saying it’s a severe allergy. The restaurant changed one part of the meal and I spent the evening SO sick as a result. Also, I’ve reached out to deliveroo for a refund and they keep saying they’ll reach out to the restaurant. They said they take allergies seriously, which isn’t true if you can’t notify restaurants of allergies when placing an order. I had also called the restaurant, who’s phone went straight to vm. Now I’m getting the runaround from deliveroo trying to get a refund, just use DoorDash instead. 1000x better customer service and platform..NinaadventuresVersion: 3.154.0

✓ Great until you have a problem orderI’ve been using Deliveroo for nearly a year on practically a weekly basis (paying the monthly premium fee to get free delivery on orders) and I was extremely happy with the variety of food on offer. Delivery can sometime be a little on the slow side but in general the food is good quality and arrives hot. Then I had an order where only half our meal arrived. I spent ages trying to contact customer services to get the missing items delivered but they said they were below the minimum order amount and couldn’t be resent (my whole order wasn’t below the minimum and it’s NOT my fault that they didn’t bring everything the first time!). All they would do was refund the missing item. So I’m left with half a dinner that is ice cold by the time I’ve spoken to several people at customer services. It ended up in the bin and I ordered something else from dominos so I’d have a proper dinner. Their customer services is absolutely disgusting. I’ve cancelled my monthly membership and deleted the app. Like I said this service is great when there’s no issue but expect to be out of pocket and without any assistance if there is anything missing. I’m not willing to take the chance of that happening again because I don’t want to deal with their appallingly bad helpdesk (even the manager was useless!). Everyone I know has now deleted this app and won’t be using them again!.AarrrrrrggggggghhhhhhhVersion: 3.0.0

✓ DO NOT install this app!This used to be a quite reasonable app for people like me who rely a lot on food delivery apps. However it went downhill in the last couple of months. there’s almost no restaurant options available. it often shows 4-5 restaurant options while other apps have a wider range available. They DO NOT HAVE DRIVERS to fill their demand what means food sits in the restaurant until cold and the estimated times take at least double the time. Now, customer service ,which was on spot before, seems to be transferred to a call centre which is helpless and settednup in a way for you to not be able to cancel or get a refund (even when your order has been Sitting in the restaurant for almost an hour cold!!) It is a joke!!! Do not install this app! They offer a service they are not able to deliver. Order straight from the restaurant or use DoorDash, better variety and they at least have drivers available..Deb OsmariniVersion: 3.113.1

✓ Better estimated times needed!It’s a shame for such a good app to almost always provide incorrect estimates. You scroll through to select something based on the delivery time, go through the trouble of putting your order together and when you come to pay, an additional 20-30 mins is added to the delivery time! Quote annoying.AintButAThingVersion: 3.104.0

✓ Scam?I ordered food from Brunch Republic for my family. I accidentally put in the address order of Brunch Republic for delivery. On the notes I put Four Point Hotel and the hotel room number (which is less than 2 miles away). The caller called me twice, and I told him my husband was downstairs. I said we are at Four Point Hotel. He was near the hotel. He never showed up. I contacted the company, and they said I put in the wrong address. I explained to them that the address I accidentally put in is the same address of where he put in my food but on the notes, it shows Four Point Hotel. The restaurant confirmed the driver picked the food up but did not drop the food back off (where the location address is). We have no food. The restaurant made the food. This delivery app took my food, and I asked for them to contact the driver for my food and they refused. The phone that he called me from was no longer reachable after a few minutes..Iesha123456789Version: 3.132.0

✓ Scammers in the AppSome of the restaurants are Scams and don’t deliver the food, there’s no customer service to speak to about it, better to use other Apps..SimpleAgebtVersion: 3.122.0

✓ Terrible customer serviceThe app works just fine, but the customer service could be improved. Why do we pay a service fee when they are unwilling to intervene in case of issues? When the app is faulty and my order goes undelivered for more than an hour and a half, leaving me without food at the close of restaurants, I should be not only refunded but also compensated for the disturbance in my plans. A voucher would hve been a nice token of appreciation, but their customer service is unwilling to resolve the issues their customers face. Ex-customers. Uber eats and Foodora offer much better service..ShawnPestoVersion: 3.159.0

✓ Terrible.Placed an order at 10;30, 2 hours later the food hadn’t arrived I try to call the restaurant… but, no answer. I contacted Deliveroo and they tell me they cant refund it but assure me to sit tight and it will be here soon. 1 am I am told the food has arrived. So I walk around outside to check, I check my neighbours doorsteps and porches but nothing. Tired angry and hungry at this point I contact support, they tell me there’s nothing they can do, it’s the restaurant’s problem and I’ll have to wait 72 hours before they even start the refund process. So I call the restaurant’s owners the following day and he tells me they close at 9 and he’s told Deliveroo countless times to adjust his service hours so now I’ve given the restaurant a bad review on the app because of doordash incompetence - additionally after trying to follow this up I have had no compensation , no apology, a 5 day wait for a refund for something I never got and was lied to about. Last but not least when trying to talk to support they continually closed the live chat when I asked them why one of their agents would tell me the food is coming when it wasn’t. Terrible app and service, I’ve never been treated this poorly except by Uber eats. Use doordash their customer service is unbeatable and if I have a problem they always fix it. Sick and tired of these greedy companies, only ones that suffer from this are the customers and the restaurant’s..Kizza_smVersion: 3.160.0

✓ Very unreliable and inconvenientI placed my order early to avoid rush hour for dinner orders. While my order was on its way, the rider encountered a problem, so they placed a redelivery for my order. I was informed it would take 20-40 minutes for my order to arrive. It has been an hour and 45 minutes since placing that new order. Customer support wasn't helpful - what can they do, this is not the restaurant's fault and of course my order is not a priority for the establishment. They have other customers who are dining in or picking up take aways. This supposed to be convenient delivery method - I should have just gone to the restaurant myself, dined in or brought home my food, I would be finished eating by now. Unfortunately, this is not the first time nor the second time. I should have learned by now not to use this app..Kyle030618Version: 3.131.1

✓ Usually great but terrible customer serviceUsually great service and a very useful app. Though recently the app did not tell me a restaurant had closed and I placed an order for that night. Once the order was made it was “scheduled for tomorrow”. At that point I tried using the app to cancel the order 10x+ and I wrote two emails to their support asking to cancel the order. They did not cancel the order and I still had to pay for the food and have a meal delivered that I did not want. Terrible customer service and I’m very disappointed..Isaac Bonner from TejasVersion: 3.87.0

✓ Horrible feedback system and irresponsible handling of complaintsHave been using this app since the first day I came to the UK for studies. Most of time it worked fine, but I’ve noticed that there’s absolutely no way of reaching out to the rider after they decide order finished, even though you didn’t receive your food. This could usually be resolved for using live chat, but took a huge unnecessary amount of time, and is just annoying, especially when you’re starving :) In addition, it seems like whether your order should be refunded depends completely on how they feel about it. 😂 I’ve submitted an email to the support team asking for a refund for a poorly burger, and all they have to say is “sorry can’t offer you the refund this time” without any further explanations. When I sent them more obvious comparison pictures and asked for a reason for the refusal, they just started playing dead or keep repeating “sorry, we can’t offer you a refund”. Literally the worst handling of complaints I’ve ever seen in my entire life. They also stalled the replies to your complaints usually for at least another two days, and will only send a perfunctory one asking for the information that’s already included in the original message if you are asking for an update :) With this kind of attitude and efficiency, I can only imagine where the company will go in the next few years lol. Will Switch to other delivery apps and never again..墨染长歌Version: 3.89.0

✓ First orderWe were in hotel quarantine and had to get security to meet the driver down the end of the street!! Never again.FfhjygVersion: 3.61.0

✓ I switched from ubereatsI switched from UberEats because their customer service is awful and completely dishonest. But now Deliveroo is delaying simple orders out and out and out and out AND IT IS IMPOSSIBLE TO GET HOLD OF CS!!! Today we tried to get a lazy coffee and a smoothie in bed on a Sunday. 50metres away. Our local will make it when the driver arrives, takes 2m. But after an hour one driver was heading to restaurant and then canceled and now still waiting for a driver. F this. Can’t even find a way to contact someone at Deliveroo every screen says it’s on time but it is 40mins+ past their scheduled time. 👎🏽👎🏽👎🏽👎🏽 Willing to bet that restaurants are delaying finishing meals because deliverpoo is taking so long to send riders and riders are canceling when they see food isn’t ready. I really don’t want to go back to the unethical dbags at Uber but kinda stuck atm :(.AnnNDYBVersion: 3.144.0

✓ Disappointment doesn't quite say itI understand restaurants staff can make mistakes and become unreliable because all they care about is speed when instead it ruins quality. But when Deliveroo's solution is to provide credit on a next order is laughable because it's not a solution at all when you're forcing us to order from you again after you made the mistake - you stuff up and yet we pay for and suffer the consequences - pathetic. Why would we even order again when your business stuffed up and you provide the worst solution ever. When people order for tea they're expecting quality and everything to arrive as ordered so to give a credit of a quarter of what was missing is a joke. It doesn't even cover the disappointment and frustration over a ruined dinner. I won't even start on the cold as food. If you don't know how much the items cost then your business is only going downhill. No wonder everyone ends up at Ubereats - at least they offer decent solutions..SaphiaTheStarVersion: 3.63.0

✓ Useless customer service + never on timeOrdered a fair few times off Deliveroo but no more. They are absolutely terrible when it comes to delivering on time and when something does go wrong, you phone up to their call centre that does nothing but read out their script to you no matter what you say. I’ve only once I think received an order on time. When an order is placed and it’s late, they do almost nothing about it until it’s extremely late and they pathetically offer £2.50 credit for your next order. I had to argue with them on the phone numerous times before about the fact I paid for something that I actually didn’t receive and it just about got sorted in the end. Uber Eats is far better and when you have a problem they are a lot more understanding and deal with the issue a lot more efficiently. Deliveroo act completely powerless when it comes to helping out the customer. I had to tell them how to go about sorting out a problem I had with an order previously rather than them actually knowing what to do in that situation. Overall, bad service and extremely poor customer service. If it’s available in your area, stick with Uber Eats, they are a lot more reliable..123John789Version: 2.52.0

✓ Be careful…..….so I used this app for pizza delivery and had no problems, service was 💯 BUT that was before I decided to use them to get groceries. So spent long time in the app making the list, arrived first red flag no receipt, then when I looked at what I got it was about half of what I actually ordered. So I go on the app to tell them and it says please show receipt, and list the items not delivered. Well I’d screen shot my list so that wasn’t a problem, but on the item list to let them know it wasn’t delivered a lot were ‘grey’ out’ and you could not select them. Frustrated I emailed them making sure I wasn’t going to get charged for the missing items, I was assured I wouldn’t and also they said they would apply £10 ish credit ( think £9.99 ) but not only did they not give a refund they credit never arrived. NEVER use them again. And if YOU do good luck, make sure you go through what you are given and GET A RECEIPT ( personally I’d video from the moment the door goes to prove 💯 what you did or didn’t get ) Just Eat and Uber just went up hugely IMO. And I HATE being a Karen but I lost money time and respect 🥺🤦🏻‍♀️ Karen…. lol….No Rebecca 🌸.BeccaLongtonVersion: 3.119.0

✓ Room for improvementI’m really happy about the options I get on Deliveroo, however I wish there were a few more. It would be helpful if more restaurants offer pictures with their dishes, but I guess that may be the restaurant’s responsibility. Now I’ve noticed a few issues - #1 once I’ve added something to my cart and then leave the page of the restaurant, I can’t go back to my cart. It disappears. Another issue with that is that I can’t find the page of the restaurant after placing an order with it. It just disappears as well and there’s no way to get back to it. Those things need to change because it’s really annoying, especially when I was really excited to order something but all of a sudden I can’t anymore..Vanessa ReinhardtVersion: 3.1.0

✓ Attention des arnaques !!!Sinrvice. Nullll et irresponsible.Ici cestVersion: 3.190.0

✓ Just use uber eats...I’ve ordered using deliveroo about 6 times over the course of 2-3 years, and every single time there has been a mistake, not just a small mistake, i’m talking either my entire order has been cancelled just for it to be uncanceled automatically so i end up with about 12 pizzas for my family or the food takes 3+hours to arrive and tracking is abysmal . how can a service specifically designed for delivery be so incredibly bad at delivering. currently i am waiting for a pizza that i ordered 3 hours ago and have yet to receive my order, the worst part about deliveroo is the fact that despite this 3 hour plus wait time, i am unable to do anything about it at all, contacting them is always completely time-wasting and there are no refunds/discounts for providing the food extremely late. so basically what i’m saying is deliveroo can (and has EVERY SINGLE TIME FOR ME) give you the food at an extremely long time (3+ hours) and yet you are unable to get even a penny off of your meal that you have waited desperately for. if i could give it 0.5/10 i would. the menu is trash and could potentially be confusing to many, and the support is awful, please for the love of god use uber eats instead. it is literally deliveroo if deliveroo was great and reliable..Ethan KhamisVersion: 3.67.0

✓ Beyond terrible - DO NOT USE DELIVEROOWe have had so many issues with Deliveroo. We tried numerous times because they appear to be the only delivery app that delivers from our favourite place. Tonight they ran an hour late and then told us the meal was given to the wrong driver and delivered to the wrong address. This is the exact excuse they have used before, using the exact sentence. I would guess it is a script the customer service reps are told to follow. The meals are always late - sometimes 10 mins late sometimes over an hour late but the delivery estimate just keeps getting later and later as you wait for the food. We had to work hard to have the refund credited to our method of payment (a VISA card) rather than our Deliveroo account (which would be useless as we will never be using Deliveroo again). Food turns up cold, drivers are often not from Deliveroo, but rather have Menulog high vis vests. DO NOT USE DELIVEROO!.Catherine & graceVersion: 3.17.0

✓ WORST DELIVERY SERVICE EVER EXPERIENCEDBE WARNED My delivery was 2 hours late & when it arrived the drink was spilt everywhere and half empty. I then contact customer service and send pics and had been messaging them as to why it was running so late. Still they couldn’t help me - stole my money. Worst app - use Uber eats or door dash anything but this app.Warning.deliverooVersion: 3.124.0

✓ Great app but the riders are making me consider deleting itI use Deliveroo often and I have even upgraded my account to enjoy unlimited free deliveries, for something like 11 pounds a month, I believe. The food is most of the time alright, although it could do with better time estimations. My main concern is the riders, I live in a building, on the 3rd flour and I order to have the food delivered to my door. Most of the time, the riders just call me and ask me to come down and pick up the delivery from them. If I wanted to walk, I could walk to the restaurants nearby and order directly to have the food faster and cheaper. However, I use Deliveroo, because I have a deformity and walking is uneasy for me. It’s a pain having to explain this to the riders, so I just go down and collect it, while they are usually enjoying a little cigarette by their motorcycles. I also want to mention that there is a lift in my building, so the riders wouldn’t be climbing staircases and wasting their time. When I manage to convince them to come up, they systematically look frustrated at me. It’s become really annoying with the riders and I have decreased my usage significantly, I am considering cancelling my subscription altogether. PS: I am located in Cambridge, UK..MariaKrelifaaVersion: 3.24.0

✓ Some orders are taking longer and longer to arriveAs someone who makes multiple orders a week - I’ve observed that most orders arrive in the FIRST timeframe that shows on the app. But I’ve recently encountered orders where riders keep changing and therefore causing a delay in the delivery, or there is a delay of up to 20 mins before a restaurant even accepts the order. There was even once when after waiting for ages for the restaurant to confirm, it cancelled the order. It can now take 2 hours for a meal to arrive when it should have taken less than an hour. Calling the helpline results in offers to cancel the order or advice to just wait, and promises to highlight the situation to managers. Not helpful when you have hungry mouths to feed..MangsxnnVersion: 3.166.0

✓ يرفعون سعر الوجبه فوق سعرها الاصلي 👎🏻يرفعون سعر الوجبه فوق سعرها الاصلي 👎🏻.لا انصح احد بتحميل هذه اللعبهVersion: 3.155.0

✓ Order never received and Deliveroo refused to refundI have been using this app to order food for quite some time now and apart from the occasional hiccup I’ve never had major problems. However that had changed recently. I’ve had many issues for the past 3-4 weeks including the driver giving us someone else’s order, parts of the order missing or the most recent one being that our order never arriving. The driver never tried to contact us and my boyfriend even went outside to try and look for him when we could see he was in the area and he couldn’t see him. When we rang customer services they have refused to process a refund or tell us the reason for this. We were asked to email support which we had done right away only to receive the same answer that they are not giving us a refund - again no reason stated. I’m very disappointed considering I paid for a service that I have never received and no one is willing to take responsibility for this. As per my consumer rights I am entitled for a full refund. I will be deleting the app as well as I will be telling every single soul about this not so great experience I’ve had..Lilmonster88Version: 3.118.0

✓ DON’T USE DELIVEROO EVER!!!A disgusting company to deal with. They took over an hour and a half to assign a rider to my order, as a result my food sat under a heat lamp and overcooked for over an hour and a half. Before the rider arrived at the restaurant to pick up my order I rang up and cancelled my order with the restaurant and also contacted Deliveroo twice via the app to ask if they can cancel the order and they refused!!! I also asked for a refund and they refused. The food was then delivered to me against my wishes and my card was charged for the order for inedible revolting food. What a disgusting service you have, they keep telling me on social media that they have replied to me but they haven’t. Do yourself a favour and use Uber eats, Menu Log or Door Dash. These other companies are much friendlier to deal with and have impeccable customer service compared to the abomination that is Deliveroo! NEVER AGAIN!!!.ZiZi ZoomVersion: 3.141.0

✓ Awful customer serviceIt said 20-30 mins delivery time when we ordered our food, this changed to 2.5 hours after confirmation so I called deliveroo and told them we couldn’t wait for that long so would need to cancel if it was going to take that long and they advised the order was being prepared so shouldn’t be that long. We also asked why it was still advertising 20-30 minutes when it was actually a 2.5 hour wait for sandwiches !!! I called 3 different prets until I found the right one because you don’t advertise which store it is on the receipt, wasti my more of my time. I got on the phone to prett who told me that our order was in the fridge waiting to be picked up and had been ready for an hour already. I called deliveroo who were apologetic again but said it was pretts fault, I said prett said it was deliveroo’s job to send a driver, the deliveroo person said they would send a driver, we waited another 50 mins and a notification was sent tjat our driver was on the way to prett. 2 hours 15 later still no food, 7 hungry people, I called again but at this point your customer service agent couldn't do anything for me because the order was out for delivery…… so I had to call back at another time to sort this horrid mess out. This experience was absolutely awful and your customer service is terrible . 3 wasted phone calls, so much wasted time and energy, customer service that lies. Gave feedback to customer service again a day later and they never came back to me.Charliesmith13Version: 3.124.0

✓ Awful customer serviceI ordered a £113 meal for someone’s birthday. After it was running late I checked the map and the delivery bike had not moved. then continue to stay there for at least 30 minutes despite multiple attempts to ring them and several direct messages. Eventually I rang Deliveroo customer service and they tried to call the driver and couldn’t get hold of them. I said by now the food would have been lukewarm only so what can they do expecting a refund given the fact their driver was not responsive. They said they will talk to their manager and would put me on hold. In frustration I said I’ll just try and find the driver. Luckily I did and he was walking on foot aimlessly. Tbf to him, he apologised numerous times. But it didn’t change the fact that far from delivering food to me I was having to pick it up, lukewarm and it turned out damaged such that one food contained leaked across my shirt carrying 3 big bags worth. After all that, Deliveroo CS refused to answer what level of refund I was going to receive until I kept asking for it over and over. It was £22 despite it was nearly an hr late, hadn’t been delivered but collected by me, and both lukewarm and damaged. As a near daily user for 2 years, I was amazed they thought that was going to be acceptable but bad situations reveal someone’s real selves I guess and now I’m deleting the app..Reggie JohalVersion: 3.150.0

✓ Lost ordered - terrible customer serviceFew weeks ago, I ordered a meal via deliveroo. After a long hour we received a phone call saying that our order was lost (????). there was no coordination. I called the restaurant who said that they were doing another order and deliveroo who said they would reimburse. so after 1h20 minutes we agreed that I will have a replacement order (only because the restaurant said they were about to finish the order). the lady on the phone who spoke an approximate english was rude, and very sarcastic. she was keeping saying, wishing tou an excellent night… always insisting on the EXCELLENT… not one single time she apologize or acknowledge that this situation could have been disappointing for me. Pity that the customer service is not training properly the staff of the customer service.DouroloverVersion: 3.98.0

✓ No communicationThere is no option to communicate with customer service through the app when the order is late or for any problem. No option to contact the driver either. Would rather use other apps.Elfa1998Version: 3.115.0

✓ DONT BOTHERAfter ordering food we got a call (from a landline phone in Leeds despite us being in london) from the delivery driver saying that his bike had broken down and that we needed to ring nando’s to get another driver. On ringing nando’s they said that he was wrong and he needed to call deliveroo so we were on the phone to deliveroo when the driver rang us back- ordering us to cancel the order, give him our address and pay him when he got there (despite us already having paid on the app and his bike supposedly being broken?). We asked for the food to be reordered but the deliveroo number could only credit the account and then make us reorder it but when we tried to do so the page wouldn’t load to process the order so we rang the helpline back and spent over 30mins on the phone with a woman who told us we could factory reset the phone as it must be a problem on our end despite the phone working perfectly, login to the account on another phone using a phone number (which is false, the only options are email, facebook, google, or apple) and then said that we had to do it over wifi because “you can’t use data to access the internet”. Eventually the meal had to be paid for again on a different account and the money will apparently be returned to the account in up to 10 working days- it was appalling service, nonfunctional app and incompetent staff..S0phC4mVersion: 3.74.1

✓ Too many additional Fee’sUsually i find deliveroo brilliant, their ability to refund cold food and orders you aren’t happy with is nothing like any other company i’ve experienced, however, I should think that this would be the case given the amount of additional fee’s that they must make from each and every customer! This morning I wanted to buy some breakfast for my partner, the breakfast was no more than £5 but my total order equated to over £13 after the additional fees, this even included a small order fees and the cost of delivery.. which was higher than uber and they use bush bikes! that’s £7 more than my meal!! which is hardly a small order it’s just for one person? i’m disappointed as I purchased deliveroo plus this month, however, the restaurant i was using doesn’t “partake” in deliveroo plus, therefore the whole idea was just a scam 😂😂😂 it also doesn’t apply if your order isn’t over a certain amount, they’re laughing in profits just from additional chargers they think you won’t look twice at. i’ve removed the app since finding that uber was £6 cheaper for the same restaurant.EllyJelly:DVersion: 3.169.0

✓ Just say you don’t want to give for freeIt is a delivering application, so their purpose and their job is to deliver something on time, as they promised and that if they don’t deliver it on time, they said, they will give you back your money/the order is for free, but how is such thing possible if they will just « update » the delivery time. It is obvious that they don’t want to provide the refund if they delay the order; meaning, they don’t want to stick to their promise. It is ridiculous because my order will keep getting delayed and I will continue to get hungry and when I get busy and cannot grab my order, the delivery person will arrive which is lots of fun 🤕. As a delivery application, they should provide the service they promised. On the positive note, they have a wide range of places that they deliver from and they can deliver to far places, so that’s good..ShaimaSharafVersion: 3.48.0

✓ Keeps on charging me after cancellation!!!When I checked my bank balance; Deliveroo has charged me for the 3rd month in a row for Deliveroo plus when it was supposed to be cancelled. Like i literally emailed about it the first two times and it is still charging me £8! It took me further in to my unarranged overdraft the first and second time and has taken me into it again so I’m going to have to pay back even more. The first month; it took the money out after I cancelled Deliveroo plus, the week before it was supposed to charge me, but it still took the money from my account and I don’t think I got a response to my email so I assumed it would just be cancelled for the next month. But no, it still charged me the second time. So I went on the app and tried to cancel it again and then contacted support, they told me they where very sorry and that they would cancel it and give me a refund. However, they did not, which has really annoyed me because your workers can’t even do their job. I was waiting for the pending transaction to come back into my account but instead it charged it! And now I’ve just seen that it’s trying to charge me again. I am very disappointed and just annoyed >:(.JjdhbfgVersion: 3.115.0

✓ Scam App - take money and don’t deliverWe downloaded this App while on vacation to Dublin, Ireland because they don’t do DoorDash here (our favorite app). They took our money and said for about 45 minutes that the restaurant was still “confirming” our order. Finally, a message popped up saying that they couldn’t find a driver. They kept adjusting out our delivery time. An hour after order, the restaurant still hadn’t confirmed and there still wasn’t an available driver. They wouldn’t let us cancel our order until almost 3 hours after it was placed. We are still waiting for the funds to be refunded to our Apple Pay. Wow!!!.Pottergal4lifeVersion: 3.163.0

✓ Really badI’ve tried to order through Deliveroo about 4 times now and and only once received a successful order. The first two times I placed an order and it was proceeding to process when I received a message saying the stores were closed despite the fact they were listed as open on the app. The third time I successful and received an order on time. The fourth time was a disaster. Everything was going through as usual then I received a message saying the driver was close and then they were waiting out front for me. So I went out front to meet the person who wasn’t there. I tried calling the person the order was assigned to and they said they are at home even when the GPS showed them delivering my order. Then I received a message saying the driver left the order at my front door and I never actually received my order at all. So I had to call and organise a refund. I’d suggest using Menulog as they’re always up to date with opening hours, always reliable and deliver on time or at most times earlier than expected..PlcjkVersion: 2.65.0

✓ Poor customer serviceI don’t order Deliveroo very often and will probably never again because they have messed up my last 2 orders. When your order isn’t right and you go to contact customer support from the receipt it only sends out an email which you will get an answer back within 48 hours. Hopefully one has died of starvation by then..... Luckily there is actually a customer support number you can use which is hard to find on the app. After calling and letting them know that 2/3 of my order was missing they offered to give me a credit for the missing items. Don’t worry about fee you pay for delivery or using the “service” that’s still included. Ordering take away isn’t always the cheapest and it becomes more expensive when you decide to, but have to order twice, but the company you have ordered through have messed it up. Maybe if there was some way to have the driver check off the items with the restaurant before they take it? Have a system where if you do get a complaint the operator can contact the restaurant and find out what’s happening and get the rest of the food too you? And if they can’t because then it would be a work overload, then problems like this happen far too regularly and you need to look at your operations..Harryislarry21Version: 3.22.0

✓ Use Another AppDeliveroo has made every delivery a headache. The level of incompetency required to make the mistakes they make is unimaginable. They consistently deliver to the wrong place even when the instructions we give them are clear and direct, my experience using this app has been repulsive. The last straw was one of the drivers delivering the food in a completely different area and the order was completely wrong, they didn’t even apologise. I beg of you to use another app, this one is expensive and not worth the effort or money. They make no effort to correct their mistakes and are beyond lazy. If I could take back every fils i spent on through this app I would- simply starving would give me more peace of mind. I refuse to believe that using this app can result in a good experience. If I could give it 0 stars I would..Do-you-really-want2knowVersion: 3.109.0

✓ Payment optionsWill not accept payment and does not give explanation for correction nor can I talk to a person to adjust it..DOChiunyeVersion: 3.127.0

✓ ScamThey offer a new user a discount so you trust them and you order. After paying they announce the discount is withdrawn because another user allegedly was registered at the address we were staying at! What a scam 🤬 No evidence of another user being at the address given “because of privacy” and who knew air bnb could possibly have had other people staying there before us 🙄 Deleted the App Be warned-scam.PsymonSVersion: 3.157.0

✓ BadVery complicate to create account.Salim21Version: 3.111.0

✓ Meal card support is severely lacking.The app itself works well, and the UX is good, but one part feels like a dark pattern: meal cards. On the surface they are accepted. There are even buttons and logos for them! But try using them and discover the truth: - Many restaurants you know accept the card just don’t on Deliveroo. - So you filter restaurants to only list the ones supporting your card to discover at checkout that they actually don’t on the checkout screen - When they accept the card many times payment just fails with an « unexpected error » message. With your full order, you just revert to using your credit card and sit on more and more meal card credit :( - And sometimes, miraculously, one of them goes through. But consider yourself lucky and go buy a lottery ticket in that case. Because that’s not a common scenario unfortunately Those are not vague assertions. I’ve got the restaurants to repeatably prove what I’m writing.AstroboyVersion: 3.86.0

✓ Worst customer support and serviceDelieveroo during the pandemic has been a fantastic resource for getting delicious food whilst stuck at home. However their customer support is absolutely HORRENDOUS. The handful of times an order says it’s been delivered and the driver tracker showed they obviously went somewhere else and just drove off, the driver spilled or crushed our meals. There strategy of their customer “support” seems to be to CONSISTENTLY blame the customer and actively refuse to give us refunds effectively stealing funds for undelivered services. The last straw for me today was having a deliverer ring us on the phone and aggressively DEMAND that we walk 5 minutes one way to meet him. we gave him detailed directions even listed then in our delivery notes but when we politely refused to walk that far and offered directions again, he hung up, then lied and said the delivery was made (we were literally standing outside in the cold for 3 minutes waiting for him as the text said he was “near by”. We immediately contacted a customer service rep who refused to issue a refund because the “order was delivered” and suggested we “change the address” even though we’ve not had issues with folks finding the address before. Ridiculous and thieving. We’ve decided we’re going to place orders directly with restaurants now. Screw you deliveroo..MakiaMullenVersion: 3.74.2

✓ Can't upgrade to plusMy housemates and I order food regularly. We wanted to upgrade to Deliveroo plus, pretty much because Deliveroo is our go to option but we occasionally order from other places. Upgrading to plus would mean that we would order more from Deliveroo and save on deliveries in the process. I couldn't find the option to upgrade to plus so I called up support and was told that I'm ineligible without any reason. My conclusion was that there's an A/B test of Deliveroo plus in progress and that I just happen to be in the category that has the plus subscription option disabled. Not having access to plus means that I know of a Deliveroo feature where other users are saving money, and I'm not able to do the same. If there is indeed an A/B test in progress, then fair enough but I think it's also fair enough when a user in A like me sees how good the deal is for those in B and feels sour about Deliveroo as a whole..SatveersinghVersion: 3.10.0

✓ AtrociousI order on my first time, I wait over an hour for someone on a bike to arrive and he knocks on the door and gives us the food, I then check and it’s not even our order. The rider says he can’t do anything and just leaves, we contact the support and after 20 mins they agree to a refund. I thought why not order again as it was just an honest mistake, after waiting another hour I get a message from the rider than it’s one minute away, after a few minutes of standing in my front garden I message him any updates and I get no response. Then I can no longer contact the delivery rider and it says the food is left the at front door and there is nothing there, we check the cameras and he didint even ride past, we again contacted the support and they say the driver did everything he could to contact us and we won’t get a refund! The support woman kept saying that she has to contact other people to issue a refund when the first time I got it in minutes, I recommend u rather use Uber eats as they atleast show up with the food rather than lie and pretend they did, they said they won’t provide proof that he delivered as they don’t have to..DrArticVersion: 3.97.0

✓ Really badI was so disappointed using this app as it tends to provide the users with scam and deceiving offers! Shut your site better.Shahd~.Version: 3.88.0

✓ Des livreurs qui volentBravo pour vos critères de recrutement, livraison ouverte et pas la bonne. Le restaurant rejete toute responsabilité. on paye pour nourrir des livreurs. encore bravo!.AurelstuntVersion: 3.100.0

✓ No ones gonna care. Not worth it.NSW will reopen soon. Don’t use delivery apps. Just save money and go yourself. The issue with all of this is no one cares. I’ve had multiple bad orders. It’s pointless complaining because no one cares. No driver urgency/priority towards the users experience. Pointless. Cancelling my plus membership and barely going to use moving forward. Might as well just drive myself and get fresh air Some orders are fast but most are super slow. Just want some consistency and quality control from a delivery app. Sheesh Update: decided to order since I was too busy to go get food myself. I ordered from a place 1 suburb away but the Delivery driver picked up my food and then went 4 suburbs away before coming back to me… I asked for a refund and just got $2 back for “delivery”. What’s the point of a $4 service fee and increased prices if it’s going to be this poor service.EthSaxVersion: 3.142.0

✓ ايتأخر.لافي العازميVersion: 3.149.0

✓ Very badI am in hotel in Rome I ordered McDonald’s and I waited for the delivery man he contact me by the app and I respond but he didn’t answer so I came out and nobody was out I came out after he arrive three minutes he didn’t even wait for three minutes and he didn’t give my order to the reception he end the chat between me and him without even responding to me I contact with the app and they told me to check outside and I waited for five minutes and they also told me to check the reception but I can’t find it anywhere it was my first order and the last they didn’t even let me have a refund I paid but no food is here!!!!.3lya -aloyaVersion: 3.150.0

✓ Absolutely trashy customer serviceI ordered from a restaurant and contacted them and my order was already prepared, but Deliveroo’s driver hasn’t shown up until nearly 90 minutes and my whole order took almost 2 hours. Ruined my rest of the day plans and I did not even receive an apology message from the app, so I went to make a complain to point out that there was a mistake there that caused this and it needs to be looked at so that it does not happen again, ai found a message saying that there was a delay in my order and Deliveroo is looking into it and will let me know about the results. It’s been almost 5 days and I haven’t heard anything. I went to ask for credits for this although I really didn’t need them, but I just wanted to see if Deliveroo actually cares about their customers, but nope I got nothing, not even an apology until now. I guess that says it all. If you want to order food, I strongly suggest using other apps that respects their customers, I’ve had so many good experiences on the others apps but this one, it proved to be the worst of them all..AbdulrahmanAHH94Version: 3.80.0

✓ HorribleHorrible, service is terrible. Order was canceled after 2 hours of waiting. No one communicated with me. No help chat to get any information and refunds take 10 days to process so good luck getting your money back. STAY AWAY.Makk1999Version: 3.194.1

✓ Bad delivery experienceThe app only provide ways to punish the restaurant but really missing out on the delivery man. I had several times that I never received any phone call from the delivery man and the delivery person claim they made the call, and instead of leaving food at my door they took them away and I got charged anyway. In comparison, I had way better experience in Canada, SkipTheDishes provide a way better experience to their customers, they have ways to penalize the delivery and the restaurant. For my stay in UK, it’s one of those unpleasant things really annoying me, for the sake of your reputation, be aware of this problem..FuckpandadeliveryVersion: 3.180.0

✓ Horrible serviceIf I could give 0 stars I would. Not recommended for international travelers. They allow you to provide additional information so they can find you but the delivery person does not utilize it. I provided the hotel front desk number and they did not call before leaving without completing the delivery. Customer service live chat was not helpful. I asked if another person can pick up and deliver at the beginning of our conversation and the representative said no, but after I complained to have them credit my card he said he can have someone else deliver. I said ok and then he said he already submitted my credit. I don’t understand why he offered that option if it could not be done. Their service needs improvement..Mozit23Version: 3.21.0

✓ App and Support Service failed me twiceLong story short. I placed an order through the app, waiting time was 40 min. After 40 min I realised that I haven’t received any notification about my order, so I checked the app and it wasn’t there, not even in my previous orders list. I thought maybe I actually forgot to order it or it was cancelled. So I placed it again. And it again disappeared. At the end they delivered 2 orders just when I came back from shop with food. Now I have plenty of food I don’t need. They charged me twice for the same order. It wasn’t my fault that the app wasn’t working properly, so I raised a complaint immediately via email as I couldn’t do it through the app (neither of those orders were there). Three days after I receive I reply from customer support that they can’t refund me my second order because I raised complaint after 48 hours. I didn’t, I raised it immediately, I have all the emails, it took them 72 hours to look into this, so the only reason they can’t refund me is because they have an extremely slow customer service that blames all Deliveroo app and customer service faults on their customers. Not cool. I really hope that I will be refunded as there is no reason why I shouldn’t be.._ali_londonVersion: 3.92.0

✓ Left hungry with no money and lied toTonight after waiting 2 hours for our food and it being after midnight we were told we could wait for a rider even though there were none in our area or starve as they couldn’t give me my money back immediately or get us our food. So my household had to go to sleep without eating. Both the live chat agent and his supervisor used the same scripted macros to reply to me and the shift manager had the gall to LIE to me about how I could get my live chat transcript - so I don’t even have a copy of it to send to head office. He also claimed to be the highest manager in Australia even though he was just a night shift manager. Absolutely appalling. So I have no food, Deliveroo has my money and we have no compensation or Avenue to even just complain about the support staff so their service will improve. I’ll never use this app again. Stay away from it it’s garbage and should be illegal what they do..Skip408Version: 3.131.1

✓ Stop the code nonsenseThis code nonsense is silly, already annoying on Uber Eats, which I use less because of this. Particularly impractical when self isolating and having to communicate the code through a heavy door..Philipb33Version: 3.116.1

✓ Won't get your money back for their mistakeI have never in my life left a review on any app or company. I ordered with deliveroo €22 worth of food. I received an entirely different order, not even close to what I paid for. When I shared the issue with Deliveroo, I was returned €12 based on review of the issue. I asked how could I possibly be getting almost half of what I paid when I was given the wrong order. They told me they "would take in my feedback and could not offer any further compensation at this time." Won't use Deliveroo again. I only posted this review so others would be aware that you may not get your money back even if Deliveroo is at fault for the issue..DisappointedindeliverooVersion: 3.130.0

✓ The worst experience everI once ordered a meal, but it never came. Starving and angry I contacted the customer service staff, the staff only gives very general and vague information and could never solve the problem. The staff insisted that it was all my fault because since I ordered the food I need to stay at my front door all the time to ensure I will receive my order. But guess why I order food online instead of going out? Save time!!! I never received any phone call or messages from the driver and my food is just gone. And the worst thing is that, they STILL TOOK MY MONEY. Yes, I paid for the food that I never received. I was so hungry and angry, I don’t understand why you are the victim and they still require you to pay for the food. Their inability to solve my problem, impolite to their customers, unreasonable policies made me feel like that was my worst experience ever. Plus, I never registered there membership but until I check my bank account I found they are charging me £7.99 a month. I re-download their app just to cancel that monthly charge . I guess that’s may because they “hide” the automatic register or made it unnoticeable..Debbie0415Version: 3.175.0

✓ UAE delivery quality not as good as it used to beDeliveries often come with broken boxes, leakages, inedible states. The overall quality of the delivery is horrible now..ArrhythmicVersion: 3.120.0

✓ Can’t cancel subscriptionHi, I have messaged through the app to cancel my subscription because I have moved countries and because an error message pops up when I try to ‘manage subscription’ through the app. Please cancel the subscription and email me asap..DotihungVersion: 3.150.0

✓ Didn’t honour discount, then food arrived cold…lucky deliveroo can ‘roosplain’I have used a few of these apps, but this is the first time I used deliveroo. As a first time user they offered me a $15 off first order…I selected food, applied voucher and ordered (after payment taken I found out I wasn’t eligible for the discount - never explained why, possibly a flatmate ordered from same address??? Not the same person. Living 3km from the restaurant I thought this would be a speedy experience and given the premium you pay (without a discount) for two burgers and a regular chip ($50 with fees etc), I was looking for to my home delivered food. The restaurant was quick and handed over the food…then delivery took 22 mins, I could have jogged to the restaurant faster. Deliveroo were not apologetic about the scam on the voucher, and while they acknowledged the time delay - they refunded $12 (and told me that I could still enjoy my cold food). They wouldn’t explain their refund process, but were happy to ‘roosplain’ to me how I felt…never again will I use them. Although I don’t expect them to survive against the other providers..CB 9791Version: 3.152.0

✓ Bad companyWorse service ever.Laila hate youVersion: 3.96.0

✓ Something ItalianThat store is a rip off, I paid 10aed for fries and I received approximately 15 singles fries. The fries portion was soo small I literally could estimate that it was less than 20 fries in there. I also paid for shrimp as extra in my pasta for $10 and they only put 2 shrimp in there. RIP OFF.Ripppppp OFFFFFFFFFFVersion: 3.105.0

✓ Awful customer service - DO NOT USE!Like many on here have mentioned, they’re great until you have a problem with your order which is due to their riders messing up. Then they treat you like dirt. My pizza which was coming from a pizza express a minute away (I was working on a project with tight deadline at home so didn’t have time to wait in the restaurant). Pizza arrived 9 minutes late and cold. Why? Because the rider couldn’t understand the map and wouldn’t listen to instructions on how to get to my place. All he had to do was ride IN A STRAIGHT LINE. Not even exaggerating... I still have no idea how he managed to mess this up. So after my food was cold and getting attitude off the rider for his mess up, I reported it to Deliveroo who refused to do anything. No refund, compensation or anything. Argued with them over email to no avail. If this was any restaurant they wouldn’t be able to get away with serving you cold food to a customer. Worst of all this is the second time I’ve had this issue in the space of a month. Now talking to my card company to see what can be done. They don’t value you as a customer, doesn’t matter how much you use them. Will be closing my account and deleting the app ASAP..MatchacatlatteVersion: 3.24.0

✓ Deliveries are always wrong - Use Uber Eats insteadOver the years I’ve intermittently used this service, but time and time again the orders have always been wrong! First time I thought it was just the restaurant mixing things up. But after using other services (Uber Eats, Menulog, DoorDash) seems to only happen when I order through Deliveroo. And every time I order through Deliveroo. When you go through the process of requesting a refund, they offer you a credit which can take up to 48 hours to process? Or a refund which takes up to 10 days? Not to mention if you select Deliveroo credit that seems to expire after a year? (How is this allowed under ACCC). Don’t bother with Deliveroo if you were expecting your meal to arrive with no headaches. Use Uber Eats instead. And if you’re stupid like me and keep using this service, try doing a credit card chargeback instead of going through Deliveroo’s returns. You’ll get your money back a hell of a lot quicker..SmegasaurusVersion: 3.139.0

✓ Don't blame the restaurant for the poor serviceThought I'd give this a try and won't be trying again. I ordered delivery from a restaurant which I know and like. The food order was prepared as ordered and looking at the app was done quickly. The delivery 'service' however was shocking. I tracked the driver via the app and watched as they took nearly 30 minutes to travel the 1km to my home. Getting stuck up a one way street was a highlight. Then not being able to find my house (I live in an obvious and easy to find place well lit with a big number on it - not hard). When the food did get here it was cold and soggy. I asked the driver why so long - they didn't know the area etc etc. I feel for the restaurants in this case - they did everything right to be let down by a driver. As it is definitely not worth the $5 I paid for delivery. I can't see me using this again..KingofkopVersion: 2.21.0

✓ Shocking serviceI never write bad reviews but I feel in this case I have to. Of the last 10 orders, at least 9 of them were either very late, cold or just the wrong order, none of these orders were refunded. One order was over £70 worth of food and it had been sitting on the side waiting for a driver for nearly an hour (as you can check on the app when it was ready), when it arrived it was completely inedible and they wouldn’t even refund it. The worst one was yesterday though. I was informed the food had been delivered but it hadn’t and when I called up customer service they said it had been left in the garden. It hadn’t. After searching all around the house, we called again but we’re informed we would still have to pay because the tracker said the driver had been at the house! We were looking out the window and even went outside to find him when we saw he was close on the tracker so we know he wasn’t there, if he was he would have seen us. Our lights were on and we could see everything outside, not to mention our dog barks if anyone is even remotely near the house. They informed me that he had tried to call (nothing came through to my phone) and that he had left the food so we had to pay. I finally did get my refund but not before it completely ruined my night! It was the worst service I’ve ever received. After the multiple bad experiences I have had, I will never use deliveroo again..Fitness obsessed 93Version: 3.1.0

✓ The worst service I have ever experiencedThe app told me that the driver was 2 mins away, he then stayed 2 mins away for the next 20 mins and then the app told me that my food had been delivered. I called customer service to try and sort it out, the first time I called I was told my number didn’t match my account and got hung up on, so I then went onto my account and saw that the number in place was the right number and it was registered to my account. I called again saying that it was the right number and it was registered to my account, I got hung up on again. I then called for a third time where they told me that my number was registered to my account, so I then explained that my food hadn’t arrived but the app says it was delivered. They then preceded to lecture me on how I had given an incomplete address so the driver had gone to the wrong place. I know this was false because I’d used the address multiple times and two of my friends both made orders with the exact same address and theirs both arrived. I explained this to them and asked if there was anyway I could get my food or a refund. I was then put on hold and then told that the fact that the order didn’t arrive was my fault and that there was no way I could get a refund or my food. I then preceded to ask why and was hung up on again. I have never experienced such appalling and rude service in my entire life, I will never EVER be using Deliveroo again..RJ4399Version: 2.65.0

✓ Don’t trust their deliverers or their promised delivery time.I was informed by their “helpful” time prediction feature that I would have my meal delivered to me within 40-60 minutes, whilst I accepted that as an unusually long time for my easily accessible location, I waited patiently only to be informed that 40 minutes after I had made my order the deliverer was JUST leaving to pick up my meal. It then took them another 50 minutes for them to deliver my meal. With such delivery prices that I was paying (even with their weak coupons might I add), I expected at least the promised time efficiency. Another seperate time after having my meal also delayed drastically, I had to chase the deliverer back down my driveway to get a part of the delivery he had even forgotten to give me! Deliveroo severely needs to improve their staff’s efficiency for the price rates they demand. Uninstalled and not going to go back to again..CackliesVersion: 2.56.1

✓ Unbelievable Difficult CancellationListen, I’m not even from the UK, I only went to Europe for a bit and before you know it they signed me up for Deliveroo plus which I didn’t even want. I’m trying to cancel it and there website and app makes it impossible to do. I’ve tried multiple times resetting the password to allow me to deactivate but everytime something “went wrong” and it wouldn’t proceed. I had previously tested it on another e-mail I have and it went fine. Like why the difference? I’m not very happy with this, and I went to customer service via e-mail they told me to use the apps and online instead of doing it for me. So ridiculous. Never using this app again..Fofi fofi LandiaVersion: 3.127.0

✓ Bad experienceWhen you order the delivery guy throw food anywhere without any calling me and send me that he delivered the food so fantastic lol.KassahlilVersion: 3.116.1

✓ Don’t bother ordering BelconnenI thought it would be great to order dinner on Wednesday night & the restaurant used Deliveroo so I placed my order. Tracking told me the meal would be 25-45 minutes away, then came a message the meal had left the restaurant & was on its way so I put our plates in the oven. I read on the app my meal had been delivered about an hour after I ordered it but it hadn’t arrived. I went onto online Deliveroo chat & was told they’d investigate but the rider hadn’t called them to say he had any trouble & then that they wouldn’t redeliver! The ‘chat person’ sent a set wording piece about me getting a refund in 48 hours. I was so frustrated because I had paid in good faith & received nothing on the night & had to get dinner! I rang the restaurant to let them know Deliveroo didn’t deliver (the irony). Poor service when they can allocate to a rider yet not track the delivery- won’t use it again..Failure to deliverVersion: 3.42.0

✓ Rude customer serviceThe person serving me for an issue I had abruptly ended my chat. Person only gave me a partial refund (like less than 20%) and said I need to end the chat. Not my fault the app timing is not up to date and predicts incorrectly and then further recalibrates incorrect and says it’s on time..Dxb toshVersion: 3.166.0

✓ Proceed with CautionI am not a needy person. However, when my food gets taken by the delivery driver on two occasions, I get very upset. The driver literally says he drops it off, takes a picture of it, and then takes it. I have video footage of this on two occasions. When I reach out to Deliveroo, they offer another delivery of the order in an hour. This is kind, however, you still have to pay the delivery fee and tip that you gave to the original driver. They need to fire these people and get honest man to work for them. Not only honest men, but better customer crisis prevention services. If I am unhappy, offer me the delivery fee for free or a coupon as well as the food I ordered. The problem with big companies is that they forget about their customers. I work in the hospitality industry specifically owning a grocery delivery business on a small island in North Carolina. We actually care about our customers when something goes wrong by offering them free delivery and a bottle of wine. Maybe this is the problem with the corporate life. No one will actually read this and this message will do nothing. If anything someone will respond by saying “so sorry you are upset, please fill out this SURVEY that we sent”. Surveys do nothing to fix the problem in the short term..GusHaglundVersion: 3.126.0

✓ Troppo lentoTroppo lento.TroppoiVersion: 3.110.0

✓ Very badDeliveroo have restaurants and establishments on the app who have cancelled their affiliation with this company. Yet deliveroo are still happy to let you place an order and take your money. If a restaurant cancels their affiliation, the very first thing deliveroo should do is delete that restaurant from their database so it’s no longer available in the app. I ordered last night and ended up having to call the restaurant as the delivery time kept getting pushed back, and they informed me they haven’t used deliveroo for quite some time. By that time, it was quicker for me to go in and pick up my food, and we were eating an hour and a half after deliveroo’s original estimated delivery time. I have now also noticed other places on the app, that I have worked for, who I know for a fact don’t use deliveroo. Will not be using deliveroo ever again and will be deleting the app..Bohemian_sex_kittenVersion: 3.63.0

✓ Order delayed by more than 30 minuesTerrible experience with order delayed without apology.YeidijdVersion: 3.18.0

✓ Great service if you like late, cold foodOrdered some fast food and the app said 35 mins for delivery. I had no problem with that. The shop was only a 5 minute drive, but I understand it takes longer behind the scenes to organise it all. But the estimated delivery time kept blowing out longer and longer. The app advised me four different times that four different riders were close to picking up the order. Then would say “having trouble finding a rider”. After an hour, I got tired of waiting and called customer service. They were very sorry and advised me another 15 minutes and I’d have my food. Apparently when they send out the blast that an order has been placed, riders can choose to reject it, thereby forwarding it to another rider. And so on until one of them takes up the offer. At least, that’s what I think the guy was trying to tell me. The food arrived 30 minutes later (almost 90 mins after I placed the order). The food was cold and I didn’t even get an apology from the rider. The customer service rep gave me a $15 credit towards my next order as a consolation. But I won’t be using it or this terrible service ever again. Steer clear..OodlemeisterVersion: 3.13.0

✓ Watched driver pass me as I’m standing thereSecond time I’ve ordered from Deliveroo and definitely the last, had troubles both times. Got a notification that they couldn’t find me so went out the front right in the side of the road and stood there for five minutes waiting. Still nothing. Rang the driver, did not answer. Continued to stand there, got a notifiction that my food was delivered, then proceeded to watch man on a moped drive past me. Called customer support and was told he left my food in the garden. What genius thinks that if they can’t find a house just leave food in a garden?! I live in a drive where the street lights aren’t the best so I purposely turn on every single outdoor light which makes my house light up the entire street so there’s no missing it, every other delivery company can find it easily. On top of the house being lit up I have three signs with my house number on it that light up in the dark. Will stick to Uber eats in the future ✌🏼.🦕🦕🦕🦕🦕🦕🦕🦕🦕🦕🦕Version: 3.4.0

✓ The App may or may not be good - but the delivery network is appallingThe app is a bit more complicated and fiddly to use than the other food delivery platforms. But what really let’s it down is obviously Deliveroo cannot match the delivery network of others. This also means that many Restaurants don’t even bother to login to deliveroo. All of this boils down to money. Deliveroo are not paying riders enough. Their margins to restaurants are also too high, as the pricing of same menu items to other platforms is high. Then the addition of a service fee and a delivery fee is just ridiculous. Pricing is so complex. The only reason I still use it, is every few months they offer a retention credit because you haven’t used the app. If you are willing to wait 90minutes for a subway sandwich (something that is Ok to be delivered cold), then you can basically get 2 for 1 with their retention credit. You just have to wait, and wait..Kdubya70Version: 3.126.0

✓ All’s well until you really need helpI’ve used Deliveroo for the past three years. A LOT. Never had a serious problem with them, and they deal with wrong orders quite often. However, yesterday I order wings and chicken wrap from a restaurant via Deliveroo, ate the wings and had diarrhoea after two hours. I thought maybe I ate something else bad that day. This morning, ate the chicken wrap after properly microwaved, and had diarrhoea again two hours later. This time I can be sure because I didn’t eat anything else the whole day, not even coffee. Asked for their help via Order Help, transferred me to their manager, and all they ask is my permission to pass my information to the restaurant for them to contact me directly. Dude, there’s a REASON I ordered via Deliveroo and paid the extra fees, instead of ordering directly from restaurants! I don’t feel safe to pass my info around to individual restaurants, and I trusted you to help me about it, and that’s your answer? Very well, thank you for making me finally decide to say goodbye to deliveries and start to cook for myself. By losing a loyal customer who spent almost 2/3 of each month’s income on you, I hope your business continue to bloom by sucking more blood and turning back to your customers when they need real help. Oh, did I mention that two years ago my account was stolen and they just asked me to close it and open a new account? Well done, Deliveroo..NoreviewsunlessitsseriousVersion: 3.154.0

✓ .Le payement sur place ptn org.Roibaudoin27Version: 3.150.0

✓ Poor customer serviceExceptionally poor customer service. Driver cancelled the delivery halfway to the destination, had to resubmit and order (luckily made it in time just before the store stopped accepting orders) for the second driver to be exceptionally slow. Over two hours before the food arrived. Had to contact Deliveroo myself the next day to be offered a $20 credit for my next order within 3 months. This was less than 20% of the original order and equates to little more than free delivery and a side on the next order. Hate to sound like a Karen but I have worked in fast food, and if I was dealing directly with the store delivery would have been instantly waived and I would have been offered 50% off the order, if not free. Other similar services have been far more flexible and understanding in dealing with these kinds of issues when they happen..LucassissysirVersion: 3.144.0

✓ Worst service everI honestly don’t leave negative reviews about anything unless my experience has been super bad. I’ve ordered several times with Deliveroo over the years and while some orders were ok, some were ridiculous. Recently I ordered twice, from two different restaurants. In the first case, I received a damaged order with most of the content ruined. I contacted Deliveroo and for an order of around £10, I got 80p back. A joke. The second order, I didn’t even receive. I called the restaurant and they told me to contact Deliveroo to cancel it and get a refund. I spent over an whole hour trying to sort this out. I spent a lot of money on this order to not receive it and to not even get it sorted out. They didn’t help at all, no compensation, except they told me I need to wait. Wait for what exactly? The food to magically appear? Then they expected me to contact them ‘once the food arrived’ even though it would’ve been almost 2 hours from ordering. Then they would’ve told me “we can’t do anything you have to contact the restaurant to give your feedback”. Honestly, it’s a joke of a service. No longer using them for sure. Super disappointed..CygnuszaakdnekVersion: 3.179.0

✓ I just wanted soup 😢Has taken an hour to try and resolve an issue with a restaurant calling and cancelling my order. I’d like a refund (as goods never showed) but they’ll only give me Deliveroo credit..Am___yVersion: 2.45.0

✓ My order came with the wrong ice creamVery mad.Jomana SagerVersion: 3.151.2

✓ Bad deliveryWe had a problem lately with the deliveroo. After one year of not changing anything in info about where to deliver and a phone number, Suddenly there is an issue with some drivers that can’t find us. They dont call, they just leave a message on deliveroo wich is nowhere to find when I open the app. No notification about the message, no message inbox, so how are we supposed to reply when we cant see it?!! This is becoming very annoying. The ppl in a call center told me i have the wrong number, but my number is the same and I haven’t changed it. I can see in my details my number. Then the driver lied about leaving the food in the reception of the building. It is really bad lately and unfortunately I ll have to delete the app and start using other delivery apps. Luckily there is a lot of them in Dubai :).PubgcandyVersion: 3.95.0

✓ App is Great but many Customer service issuesThe app and interface is great, really really good, as is the navigation, much better than other services such as Justeat. Ability to track orders in real time is great. The only down side is trying to resolve any customer services with orders, minor issues are fine it’s easy to get refunds. However when you have a serious issue ranging from major items missing, cold items, wrong items, getting a partial refund and placing another order isn’t a great experience. If you ordered directly from a restaurant and had a problem they would be able to prioritise dealing with your issue and making you a happy customer and doing more than applying a credit to you account. If you have waited a long time for an order and something is wrong with it the reality of placing another order incurring incremental fees and another long waiting time leaves a bad taste in the mouth, particularly if someone has to sit there eating their meal whilst you wait another 45 mins. Most places are significantly cheaper if you order directly, there really is a premium for the service, which when it works seems great value, certainly a lot less value when you have any problems..BrainsfaceVersion: 3.115.0

✓ WORST “CUSTOMER SERVICE” EVERReporting errors or missing items is such a headache. If you have a missing item, the automatic system might resolve it and refund you, but if you need to speak to a “live agent” you’re screwed. They will end your chat without saying anything, or there might be literally an hour between replies. It’s infuriating. And if you report something missing and then realize another thing is missing, the system will not let you submit another claim and you’ll be forced to be stuck with the “live agent” who won’t reply to you. I’ve been robbed by restaurants/Deliveroo several times now. I’m switching to Uber Eats because this is ridiculous. How are you still in business?? Take notes from DoorDash customer service, because they actually solve problems and reply to you right away. I wish they were in Europe and UK. 😭💔.SpinklemorphVersion: 3.192.1

✓ JUST EAT or UBER EATS is better!!!!The customer service on this app is disgusting. £30 worth of food ordered and more than half of the food turned up cold not sure if it was the restaurants fault or the drivers equipment that didn’t reserve the heat of the food but still complained and received 60p in store credit. 60p!!!!!!! When you order hot food you expect HOT FOOD to turn up. When speaking to customer service the first one did not answer back after letting me know they want to help me. Ended the chat, spoke to someone else and they kept avoiding my question of if 60p was the correct amount given or if there was a mistake in their system? He then told me it was on a case by case basis and that with the information they have they thought 60p was the best they could do. My food arrived cold for crying out loud! I would of even settled for £5 credit! But 60p??? Shameful! I have both Just Eat and Uber Eats but I decided to give this company a try. WORSE DECISION EVER. The reason why Just Eat is a favourite in many households is because of their amazing customer service and putting the customer first. I will continue to give my money to a company that actually cares to give me good service!.Supremetype_Version: 3.158.0

✓ App is a scam - Charged monthly fee for subscription I don’t haveTitle says it all, this app is a scam. When logging into my account I do not have a plus subscription added to my account, yet I am charged a monthly fee. I am unable to cancel my account because of bugs on their app and support is not helpful at all..Ally4054Version: 3.139.0

✓ Below averageHave used deliveroo a few times now and on the whole, it’s been alright, but there are a few things that really let them down, my first order was actually cancelled completely despite me ordering it a few hours in advance and the app constantly shifting my delivery time until it was cancelled, I think this may have been where the service was new in the area, there weren’t many riders and the place I ordered from was offering free delivery so it probably didn’t look like a very profitable order to accept for the riders. From this respect it is not a great business model. I have discovered that adding a rider tip to orders seems to increase the speed at which you get your delivery, which is annoying as I’m already paying for delivery.. Furthermore my favourite place to order from is now not using Deliveroo because as a small business, they are being robbed by Deliveroo making it not viable. I pretty much don’t order from anywhere else on Deliveroo so will probably delete the app soon. I also received some credits for recommending a friend, which all expired because I never went over the minimum spend to use them. Would be nice if you got free delivery on 4 orders instead or something (although as previously mentioned, this would probably only result in me getting my food late, if at all). I imagine that in London and other major cities this business works quite well but in smaller towns I don’t think they quite have the recipe right.Matt0420-64827-(;!:9263Version: 3.9.0

✓ Bad service and slow deliveryIt took almost 2h to receive our order in Naples, everything was cold, soggy and barely edible. They refunded 10% of the order after I fought with them. 1st and last time I use their services, Uber Eats is way better..Etienn TVersion: 3.186.0

✓ Will screw you if they can’t find a driverUseless app as far as I’m concerned. Ordered food at 10:45pm, was told delivery would be between 11:20 and 11:40, at 11:35 my order was spontaneously cancelled with no other indication of an issue. Customer support told me I will get a refund and immediately left the chat. Don’t use it unless you have a backup option for dinner or you might just end up hungry..Colby_bolton5Version: 3.150.0

✓ Cannot Tip Driver After Delivery If Missed NotificationI have only used this app once and will never use it again to order food. I do not believe in tipping before delivery, as sometimes the service is awful and I cannot go back and reflect that. With this app, you can only tip after delivery from a push notification. If you do not receive it or accidentally dismiss it, your driver will not receive a tip at all. When I reached out to customer support, they sent me a copy/paste message saying that, and were unable to resend the notification or open the meal in order to tip the driver. I would not blame the driver or the customer support, but I do blame the app creators for not having a way to fix this. Every other delivery service I have used has had a way to tip after, non-reliant on a one-time notification, and they’ve had this service for years..Mtn_2016Version: 3.115.0

✓ APPAULING SERVICEI placed an order at 18:33 on a Saturday, granted, it would be busy. I waited the 50 mins I was advised by on my app. The status of my order was the the restaurant were still ‘preparing me food’. Eventually, after over an over, the status updates to ‘assigning a driver’, okay, cool. Not long to go now. 20 minutes passed. I used to online chat through the app. Well, things from here went downhill. I spoke to 2 reps who just kept leaving the chat without the issue being resolved. From there, I had my status drop from ‘rider assigned’ to ‘assigning you a driver’. I got to my third chat, where they could only offer me a £2.50 credit to my deliveroo account. The delivery cost my £3.09 so that didn’t cover anything? I called the restaurant as I was conscious that my food would get cold. They advised me they do not start making my food until a deliveroo driver has turned up as they have had complaints previously where their food has arrived cold because drivers do not turn up. So I had waited over and hour for NOTHING to have even happened. I had to make a call in the end for my order to be reviewed and raise a complaint about the three people I spoke to on the chat and why 6 drivers declined my order. My food did not arrive until 9pm.....cold. All I got was another £2.50 credit and was told they could not offer more as it was not within deliveroo a regulations to do so. £5 off my next order when I will never be using their service again. Appauling!.Hannah KnightVersion: 2.58.0

✓ Worst ordering experience I have ever had and I have never made such a claim before…Spent over an hour trying to get the payment to go through and using every single payment option even adding a new credit card only for it to continually fail to even register (buttons would not even work). After any new credit card having it to client being able to flick back to Apple Pay and with some sort of miraculous glitch in the system to allow for me to use Apple Pay with the same credit card to process the payment in order for the order to go through. There’s absolutely no issues with the funds on the credit card or the credit card for that matter. I even attempted to use PayPal which was coming directly from another bank account that’s a regular use and plenty of funds and still had no success. I updated my software on my phone I tried using a desktop. This would have to be one of the worst experiences where technology completely failed across every platform. Perhaps delivery hasn’t heard about hanger………. 1 star!…..BGA1627Version: 3.122.0

✓ Used to be good not anymoreIt used to be a good app, but apparently the current services is only about taking money, and not delivering as we have made one order for 50 dirhams, requesting for food delivery from a certain restaurant, and they deducted the money but the food was never delivered and it showed as if it was delivered and when we contacted the chat support in the app, they said that we do not deliver. This delivery is done by the restaurant, we apologize for the furthest we were tried to contact the restaurant and nothing happened. They did not refund the money and they told us to wait even though we have already waited one hour and 30 minutes with no delivery and response etc. proof they’re just stealing money literally stealing money..MahdigoalVersion: 3.165.0

✓ Horrible serviceI ordered food using the app and when I need help from customer service they were rude and not helpful. I order a meal that was 20 dollars or 15 pounds, the order was Thai sweet and sour chicken. The problem was that my meal literally had one piece of chicken in it, when it’s sweet and sour chicken! I did the live chat customer service and all they said they can’t do anything because it’s about personal taste! Umm no I think if I’m paying that much I want more then just one small piece of chicken with tons of pineapple and onions. I also sent them a picture of it and after she told me that it was about personal taste the person ended the conversation without me being able to get more information on how it’s my personal taste....Jesus BarrazaVersion: 2.46.2

✓ Voucher scamMy voucher somehow get removed by system at the very last moment of making payment….RG3310Version: 3.134.0

✓ INCOMPETENCEThe operators of this app are not only incompetent but also very mean, evil and wicked!!! I placed an order on the app worth about £20 plus the rider called to say he was at my building with the order and on calling my partner to go get the order he didn’t see the rider and I chatted them to see what could be done so I am able to take delivery of my order… They confirmed to me that the rider left with my order cos he waited for 9 minutes and there’s nothing they can do to help me!! I was very angry because the order was food for my kids, I had proceeded to write them an email trying to make them see reasons as it’s not my fault because as my partner was outside on time to meet with the rider.. so it’s either the rider was never there to make delivery or he was at some other place BUT please take note of the most important thing here! They confirmed the order wasn’t delivered! They got payment for the said other!! and they bluntly refused to make any attempt to help me and there’s no where it says on the app that after 9 minutes the rider will leave with your order… so I’m writing this review for other users to know that it’s very possible you make an order and no get it on this app!.OluwalobamiseVersion: 3.176.0

✓ Worst service everDeliveroo is the worst delivery service ever in Kuwait. Their drivers are rude, delivering the orders without wearing face mask, orders always missing items and even when redilevering the missing items, the redelivery is missing more items as they are doing it intentionally and paying any attention to picked up orders or respect to the waiting customer, a single order took more than 2 hours between delivery and redelivery and never arrived in full and they said can’t do any further redelivery as the restaurant is closed while it’s still open. They are full of mistakes and unacceptable excuses. Never ever use their service unless you want to suffer to get your meal delivered in full if possible which I doubt it. I’m deleting their app from my device and my advice is to avoid it. It is totally BAD BAD BAD experience, really..Q8MarineVersion: 3.75.0

✓ Delivery fee being changed in between Basket and Checkout pointI am using Deliveroo for quite some time now. However, one thing keeps repeating and it starts to be very annoying. Once I am on the Basket page one delivery fee is shown, however, as soon as I proceed to the checkout page, my total amount increases. At the checkout page, you are not able to see invoice details. You are only able to see them again once the order has been placed. At that point I realized that delivery fee has been increased and charged without any previous notice. I understand that fees depend on the location, number or drivers available at the moment etc. but I would expect to pay the fee that was shown to me the moment before placing the order. This has happened a couple of times now, and usually I was ignoring it. Yesterday I asked their support team why is this happening, and they were not able to provide me with explanation for my specific case. They even didn’t apologize for it. I am very disappointed in how this fee is shown and I think it is really misleading. At least they could show it as a price range instead of a fixed price if it is due to change. Overall, I won’t be using their services anymore..Vanya105Version: 3.75.0

✓ Ripped Off and Customer Service is Computer Not HumanI have tried all the delivery apps in the UK and the US, this is by far the bottom of the list in terms of service and ability to actually get your food. This happened few times so I’ll share one example - my food was running an hour late vs the app estimate. Deliveroo just kept moving the estimated delivery by 5mins. So I kept waiting. 1) The customer representative told me that they reached out to the restaurant and it will be with me shortly. 2) half hour later I got the same response from a different customer service representative, which makes me think it’s not a real human but some computer response. 3) called the restaurant and turns out it wasn’t open at all, so somehow Deliveroo let me order from a place that was closed. 4) I related this fact to the next customer service representative (now 2 hours after my original delivery) and she said that they can’t refund me but they will investigate. After 30 to 45 minutes more of reasoning that the opening hours indicate it’s closed and nobody answers their phone, they eventually refunded me. So my dinner turned into 3hour project of micro management . Unfortunately most restaurants by then were closed as it was dinner time..Dado0902Version: 3.71.0

✓ Worst Service!!Just don’t use this App!! Waited for over 2 hours and they refused to cancel it!!!.Ish11110000000Version: 3.109.0

✓ InconsistentUsually don’t have many problems but Placed an order with a 2 hour wait. Reached the estimated delivery time on the live update and the time got later and later. Intermittently had about 8-10 different driver names, that they were either on their way or at the restaurant, which would then switch back to “looking for a driver.” Rang Deliveroo after waiting a further 30minutes from the original time and was told that a driver was at the restaurant and that they had said they were waiting for the food to be finished and it would be delivered within 10minutes (I was credited £5 for my next order as a ‘goodwill gesture’). 10minutes later I decided to ring the restaurant who stated they were exceptionally busy (local sports event) and so had not even started to make the food (that it would be over an hour before they did) but also that there was never a deliveroo driver and they had been trying to contact deliveroo to inform me of this delay. Rang deliveroo again to cancel and was told that the restaurant said the food hadn’t been started because they couldn’t find a driver. Very inconsistent stories and live order status, plus was given an unachievable wait time by the first customer service rep for food that hadn’t even been made!.Besides hadVersion: 3.25.0

✓ ACCC need to investigateUndelivered item is only offered a Deliveroo credit which has an expiry date. This is illegal. Non performance is bound by law for a refund NOT a credit.BMW SniperVersion: 2.66.0

✓ Didn’t get our order TWICE!Tried to place an order from one restaurant but was called shortly after and told my order had to be cancelled and I would have to try again. I picked another chain and placed an order with them. They had a store nearby that stayed open until midnight (this was at 8:30) so thought that would be fine. I waited over an hour but still my order hadn’t been picked up. I looked more into it and noticed that they had sent my order to the nearby store that is in a shopping centre and was already closed instead of the one that stayed open until midnight! I called to see what was going on and they told me they have no power over which store the order goes to and they don’t know when the stores stay open until (obviously untrue) so they would have to cancel the order. Even though the app still told me that the order was on track to be delivered on time they told me in future I should call 5 mins after placing the order to make sure the store had accepted it. Even though I had waited for 2 hours at this point after placing my order and still had no food they told me there was absolutely nothing they could do (didn’t offer a discount on a future order or anything). Safe to say I won’t be using this service any more. Seems like they just take your money and pretend that eventually they might bring you some food.Dr InkduffVersion: 3.130.0

✓ Awful user experienceKeeps crashing on search and when it doesn’t crashes on checkout.Avguser11Version: 3.176.0

✓ No longer any good at allHuge service fees additional to delivery fee, and it clearly doesn’t go to making the app any more user friendly. The “order progress” is pointless because it’s never close to accurate, doesn’t show how far away your food is, or even when your food has arrived! Had an order go cold on my doorstep before I found it, and the order progress still hadn’t registered it had been delivered. My credit card never ever works despite speaking to my bank AND writing to Deliveroo. Have to pay using PayPal, which doesn’t show up as a payment option until I make a failed attempt to pay on my credit card, go back to the home page, then back into the checkout and try again, and finally the option is there. There are just too many things wrong with this app to warrant any service fees, and the only reason I’ve kept using it is my favourite restaurant only uses Deliveroo, but I’ll just order pickup now as it’s less hassle and much cheaper. I’ll use a different service for everything else..MesapotamianVersion: 3.135.0

✓ Stole my moneyI ordered a drink and i got a call from the delivery guy asking for my address. i clearly told him my address and was waiting outside my door. he said he was there but clearly he was at a wrong address. i called again confirming my address and he said he was waiting there. No one came to the door at all. I then told him to cancel the order since he couldn’t find the address. I was expecting to get a refund to my card but deliveroo didn’t send my money back. so they charged my for a drink that I didn’t even receive. Terrible customer service aswell never using this app again..Fix Islam 360.Version: 3.160.0

✓ Terrible experiencesOverall, Deliveroo started out great in Dubai. Over time, the service started to get worse. No one to call regarding orders, and no common courtesy when you deal with staff online. My order is always wrong, spilled, or items are missing. They refuse to take accountability. Deleted the app and will no longer use it..Duijvswolbcsi;77;7)!Version: 3.138.0

✓ Depends on the driverThings can go well with Deliveroo but it often goes wrong. My house is a little difficult to find, I am careful to show it clearly in the map, I give instructions on how to find it and a what3words address. I have noticed that English speakers deliver with no problems, others who don’t have English as a first language struggle. Everyone deserves to work, I don’t want to discriminate against people. I wish Deliveroo would give drivers more support in understanding instructions or would link them up to what3words. I have had food dumped outside a house in another street with the same number as mine, drivers giving up, or asking that I meet them out in the street which is quite a walk to get to. If I could draw a map and save it on the app for the driver to see it would really help. Come on Deliveroo - support all of your drivers and make it easier for them to find addresses with instructions or maps attached. Most people have been nice when I’ve finally found them but food has often been cold..BeahopalulaVersion: 3.177.0

Deliveroo: Food Delivery App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Deliveroo: Food Delivery App.