Providers EBT by Propel App Negative ReviewsPropel Inc

Providers EBT By Propel Negative Reviews

4.8
4.84971 star

Total 19 Negative Reviews

Providers EBT by Propel App Complaints & User Negative Comments 2024

Providers EBT by Propel app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Providers EBT by Propel? Can you share your negative thoughts about providers ebt by propel?

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Providers EBT by Propel for Negative User Reviews

Used to be my favorite app, but it's been broken for monthsUpdated review: I used to use this app every single day. I live in PA and I use an iPhone 5S running 10.2.1 and it hasn't been working on my device for months. I've communicated a few times with the developers but they still have yet to repair the problem after all this time. I know the PA ebt portal wasn't working for a while but it seems to be working on my one friend's device again- just not mine. I can log into the connectebt website with no problems whatsoever so that tells me this is an issue on the app/developer end. I'm extremely disappointed to see the lack of a fix for this problem. Even when it was working, it never really fully functioned. The coupon section never loaded and the app was always a bit slow. So disappointed to finally be deleting this app after how immensely useful it used to be for me. I'm going to try a different developer's app and hope for better results. I do hope they manage to fix this someday- I know I can't be the only one using this kind of a device and having no luck with this app. Heads up to other people with older devices- this app likely won't work for you and seems to get little support from developers..Version: 2.8.5

Possible Fraud with Using This AppTexans SNAP benefits are being stolen and it seems that the only common denominator is the victims are users of this app. About two months ago, this app asked for the full login for the “Your Texas Benefits” website and shortly afterward this fraud began. Make your own conclusion. Update after developer’s response: It’s amazing that you state that you do not store the EBT account details as I didn’t have to re-enter login info each time I pulled up the app to view account balances or every time I updated the app. Seems like your app stored them somewhere in order to retain that login information. I will not be emailing you for additional assistance as we will not be using your app further. I will be filing complaints with Apple to investigate your app for fraud and with HHSC which is the state agency that handles the website for SNAP benefits that your app logs into to view account balances. Perhaps you lost API privileges and had to ask for full website login details because HHSC is onto y’all already. Not certain but they have every right to be. Either way but the local office has been asking other victims of this same type of fraud and they all have one common denomination: they all used your app. It may be a huge coincidence or if may be a huge scheme you may be employing. Either way, your app needs to be investigated to its fullest by Apple and by the State of Texas..Version: 6.6.0

⚠️⚠️ DO NOT USE THIS APP YOUR BENEFITS WILL GET STOLEN ⚠️⚠️🚩🚩🚩Do not use this app or download it! This app is not associated with the health and human services. Your ebt benefits will get stolen. My pin was changed and $1700 worth of benefits were stolen when i had my card in my possession. I live in Texas and transactions were in Florida. I canceled my card and card services issued me a new one, my new benefits were stolen before i even got my card in the mail. The second benefits $500 that were stolen were transactions in New York. My card was completely wiped out twice due to using this app. I’m praying my benefits are gonna be replaced after the investigation. Also hoping when my benefits post next month they don’t get wiped out again. Once you put your info into this app, they got all your information from when your benefits are posted, they can change your pin and know your replacement card number before you even get your card. THIS APP IS A SCAM🚩🚩🚩🚩.Version: 6.5.0

Poor serviceI had the app on a different phone and recently switched phones to an iPhone. When I tried to load the debit portion of the app it gave me an error message and will not let me see anything other than the ebt portion. If anyone has food stamps I would not recommend this app to keep up with the balance as it wants you to get a new card that never shows up and if you get the child tax credit you will not have access to the funds. Just wish the app would go back to the way it used to be, keeping food stamps separate from everything else. Yes it can have its ups and down because you shouldn’t have more than one card for different things but if you were getting money sent to a bank account for the child tax credit or ssi or whatever the case could be if you don’t have the providers card you don’t have any money other than your food stamps. And for me I can’t pay my bills right now because I don’t even know where my child tax credit money is..Version: 4.0.8

Like it used to love it having some issues past 3 daysSo I am got hard time to remember balance and stuff and always have phone handy do was. Ice to have app but now I can’t get my balance for past 3 days it won’t update my amount info and money has been added and used from card had to call number for info on how much cuz app wouldn’t load says i am logged in but won’t load info says can’t get my states info right now try back later do I been trying for 3 days now and just not working I hope this gets fixed only dropped to 3 stars cuz of this other wise would keep it at 5 stairs also love that gives u coupons and shows jobs in the area and gives info on how and were u can find help for few things . Please fix this app I really loved to be able to use it.Version: 3.7.1

Add security alertsMany people have been getting robbed of their SNAP benefits recently including me. I got hit twice with over $700 worth of benefits taken of my card. I know it isn’t the apps fault but it would be useful if the app had alerts that we could activate so we notice when someone uses our card somewhere or if a large amount is charged to the card. The day that may card was used I didn’t check the app at all because I only check it once in a while when I am not sure what my balance is but the people who were able to use my card used it about 10 times at different stores. If I would’ve of gotten some type of alert on any of the transactions I could’ve stopped it in time before they took so much money out. I just think it would be very useful to prevent some fraudulent transactions..Version: 5.3.0

We all need to write apple to investigate or take this app downMy funds were stolen in the beginning of the month. This is the only app I use with my card. When I received a new card I didn’t want to put it into the app. Well they still were able to update my account and show me what funds were in there. They do keep your information, they’re lying when they say they don’t. They have our account information with DPSS because I didn’t even have to update this app with my new card and when you try to close an account, they make it difficult. This app needs to be shut down and investigated, I’m not the only person on here that has left a review. I suggest we all write apple a report about the app and have them take it off the market. It’s been hacked and no one is doing anything about it. We need to find out how to stop this from taking money and food from children!.Version: 5.0.0

Nice app but a few thingsI like this app. It does what it’s supposed to however the loading time to see your balance is long sometimes. Annoying but doesn’t always happen. Another thing I was mildly bothered by was one of the job postings I clicked on. It was a WFH ad for TurboTax and seemed promising but I figured out it was pretty much a scam. I was let down when I (thankfully) googled them first (not TurboTax but another company) and figured out that it was a total waste of time and not an actual job. For people using this app that are receiving benefits, they obviously need real income. You would think that the app you check your benefits on would lead you to legit jobs, not scams. Just these things that are kinda annoying. Otherwise it’s a good app..Version: 6.13.0

WARNING! DELETE APP!THEY STEAL YOUR MONEY!I received a message on the app to update my account. I trusted the app & updated my information. Then a few days later my card pin was changed & My account money was taken. There is no way to remove my personal information & they got my new card number without me updating after I had gotten a new replacement card from when they stole my money. I have message them like it stated on the app information to remove my information, personal data & I just received an automated response that doesn’t fix anything. PLEASE DO NOT USE THIS APP THEY WILL CLONE YOUR CARD & WIPE IT CLEAN. Now I’m struggling with my 4 kids with no food & diapers. This has never happened to me until I put my personal information in this app. It is disgusting what you guys are doing to us. I see I’m not the only one & wish I had read the reviews. My social worker told me to have my information deleted& don’t use this app or it can happen again. She said it is happening a lot & to many others. since I live in california it is the law that I can request to have my information & personal data collected to be removed but this app makes it impossible to do that & is braking the law. Please delete this app & try to delete your information & personal data so they can’t steal your benefits..Version: 6.6.0

I wanna love it but…I use to have this app for years it was the best thing EVER so convenient and kept me up to date on my info. But since a lot of the EBT card scamming has been happening the start of 2024. I’ve been told by my local office that this app was NOT associated with them and because people use apps like this you have to enter personal info and that’s how 90% of the time people get there benefits stolen. So I was giving there official app to download but it’s nothing like this one witch I just loved having available on my phone. But I’m so scared of having my info or benefits stolen that I definitely don’t wanna risk it. So from here on out I sadly have to delete the app 😓 but please be aware of those “EBT APPS” that are not officially registered with the government you definitely don’t wanna risk something you can not afford to get stolen..Version: 6.8.0

Scam Don’t Use ThisMillions of us are getting our food stamps stolen and we all have one thing in common, we use this app. They store your information on this app. To get your food stamp balance you have to put in your food stamp card number when you first sign in to this app and sign up to this app. With that you put in the password, therefore they do store the information on their app. How else would millions of people get their food stamps stolen so easily without the government having any knowledge of it? Also I called the food stamp office and asked them about this app and they said that they do not have an app for checking food stamps or any balances. The social worker for food stamps told me do not use any apps that store your information or tells you what your balance is because they are all frauds. They stole $336 from my account. They can claim in all of these responses that they don’t do that, but they do. If you download this app they will steal everything from you. I take care of two disabled adults and they stole all of those two disabled adults food stamps. I actually had to sell my jewelry to the pawn shop to be able to buy these two disabled people food for the month. The people who created this app are still in your stuff and eating like Kings while disabled people practically starve. They should be ashamed of their self but we all know that greedy people like that have no shame..Version: 6.9.0

Don’t lose your password & expect helpThis app is horrible. It could be great if it ever worked correctly. It never updates, it is always two weeks behind. Recently, I forgot my password as my old device was lost. I tried to reset the password on my new device to login. I entered all required information and it is telling me that the security answer is wrong. How can it be wrong when I’m the one who created the question and answered it to begin with? It then gives me a 1-888 number to call for help. None of the options help you with a password issue or an issue of them not accepting your correctly answered security question. If you press “0” to try and get a live human to speak with, the automated voice “doesn’t recognize the number”. I can’t login, I can’t get help logging in so I guess I’m deleting the app..Version: 4.0.8

PasswordOnly reason I gave a 1 star review bc it is constantly saying my password is wrong, when attempting to reset the password it says my answers is wrong which I know they are not, it says to call the number on the back of the card, when calling the number the representatives tell me they can not reset my password they have no access to that, however that is the only way to reset the password when they say the security questions is wrong. It's just a ongoing loop and it's aggravating. The app was great before it locked me out and now I am not able to get back in the account bc the state reps that answer questions regarding the card says they have no access and the app will not allow to change anything since it is saying the security questions are wrong. It's just aggravating completely. Fix this glitch and I will rate a 5 star..Version: 3.6.3

I can’t get logged back in and there isn’t any contact for supportSo the app was originally called fresh ebt. They automatically signed us in every single time the entire time so over the course of time I forget my log in credentials. Now the app has changed over to “Provider” it logged me out. So obviously I have to log back in. I don’t know my credentials. I’ve tried recovering them but the app keeps claiming I don’t know the city where my own child was born. I obviously know where my 16 year old was born. I even took out the space which is required per the app. I’ve tried spelling the city multiple ways just in case by chance I misspelled it by chance. Nothing has worked. If the app had support, maybe I could get this figured out and fixed. The app has absolutely no way to contact support. I’ve been trying for two days to contact some sort of support. I’ve been searching the app, and googling for a support contact. I did email their feedback but nobody ever responded to me. I have no way to get into the app..Version: 4.0.8

WelpThis app is awesome and super convenient. BUT I just opened the app to find out it has changed ALOT. That’s cool no biggie I’m proud of your growth and all but as I opened the app I was informed and lead through a process I believed was to re-login to my account. At the end of the process waiting to be lead to my account it tells me I wasn’t approved for a whole credit card. I had no idea that I was signing up for credit card and maybe it’s just me and I’m oblivious but I know there’s a lot of other people who use this of all ages and it was a bit predatory and even though Idr care there could be someone that does exactly what I did and you could mess up their whole credit and crap. So maybe I’m crazy but that’s all I have to say..Version: 4.1.2

EBT AppWhat I like about the app it is convenient but there are times where I wish I had more let me explain why I look back at what I spent it does add up but due to inflation it looks crazy the prices I spend on food(and I’m only one person) I mean what if instead of the Covid payment where we had additional $200 can there just be at least $300 that we get towards the end of the month because I’m just apart of a program due to my dumb family not being there for me so I have to do what can to make it through and so do other American families. People..Don’t just get down and together for no reason everyday without means being met and I know that basically there should be more freedom to get whatever you want with this app. I don’t know much but that’s just my optimal opinion!! I think that app runs pretty smooth and the only hiccups is when there is people refreshing it over and over again when there’s a payment. Usually the deposits are at-least for me the 6th and then Covid payments were on the end of the month so please make this decision concisely and let people aware. A notification letting us know when we get paid instead of checking and being very disappointed would be nice as well!! Ok thanks for listening to my review!! Other than that also I never used the debit card and have it so I don’t know how to review that but when I do use it I’ll let you know!!.Version: 5.6.0

Beware! DONT USE THIS APP!I thought this app was good with all the features. I usually pull my cash out on the 1st to deposit in my bank account this was the first month I didn’t and I had my cash aide taken out at a bank I never use. While looking through my transactions since I’ve used this app I’ve had numerous attempts to take my money this month was the only success time since I didn’t pull my money out! Also my snap has been used numerous times. I’ve reported the fraud activity and gave this appt info. This is the only app I’ve ever used and now I’m a victim of fraud!!! DO NOT USE THIS APP! I know it might seem convenient. But the best thing to do is keep your receipts, call the ebt line to get balance updates and use your state website!! People will steal from anyone. Protect yourself and family don’t use this app..Version: 6.9.0

Refused to log in, whereas no issues on old c4yourseft appNew app cannot log in and not made for this disable person with low vision app is sideways once you click to add user name or password, over all that door is blocked where you type in this info cannot type anything in because type screen blocking you to type anything in, therefore may this to work on ipad pro spent extra money to see on 12.9 inch screen , your new app fails , unbelievable, have not heard about american disabilities act? For reasonable accommodations? I demand you make your app for ipad pro within 24 hours urgently needed, if you do not i cannot get my food stamps denied by failed app you designed, extremely hungry to use card today it say zero balance to check online and saw new app you just made, but sideways blocking to enter my data. Send me email i will show you this disaster you caused..Version: 3.5.4

No No No No!!!!I used to love this app for how convenient it was but no way will I be using it anymore… this is the 2nd month in a row that someone has wiped my card clean… I got a new card last month when I realized someone used my card without actually having it. They took 600 off and there was nothing anyone could do not even the fraud department. Here we are February 3rd, I just got my stamps on the 1st and didn’t realize I had nothing on my card until I went to the store tonight. Logged into the app and saw that someone used what I had left and knew exactly how much money I was going to get because they tried to wipe my card clean of the amount without realizing I had already used it.. so they tried again and took everything. I’ve never given my pin or card info out, I don’t shop for groceries online the only thing that has any of my ebt information is this app and there is literally no way to delete any of the information, and absolutely no one to contact. I regret using this app… if I could give -10 starts I would… take the extra time and just call the number on the back of your card or go to the website for your balance… DO NOT USE THIS APP IF YOU DONT WANT YOUR INFO IN SOMEONE ELSES POSSESSION!!!!!.Version: 4.1.8


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