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JJhome App Complaints & User Negative Comments 2024
JJhome app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using JJhome? Can you share your negative thoughts about jjhome?
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JJhome for Negative User Reviews
✓ App crashingThe app was working fine until November 18,2023 when it began to crash if I opened a file. It will connect and view live, but if I try to open a file it crashes. I have tried uninstalling and reinstalling the app, this did not correct the issue..Version: 5.3.26
✓ Latest update made it inoperableI’m throwing this away after one year of trying to get it to work consistently. It has been nothing more that a waste of time and money. It no longer recognizes my password. Even after updating password it doesn’t recognize the password. HORRIBLE EXPERIENCE.Version: 5.3.11
✓ A good start, but AI needs workI’m able to get notifications that a bird is coming and up to a couple days ago, it would make a guess as to what kind of bird. That seems to have broken now. PLEASE fix this as it was the most entertaining part. Entertaining because some of the guesses are way off but every once in a while it’s right. It has said penguins and dodo birds, ducks and swans which obviously are incorrect but it’s interesting to see if the AI will improve as it gets more data with more bird visits..Version: 5.2.1
✓ Works 30% of the timeGreat when it works.Version: 5.3.41
✓ Horrible-return immediatelyThis app (and associated smart bird feeder) needs a LOT of work. The app itself is impossible to figure out how to use it. I did get it connect to the feeder and I can see video in real time. Never got alerts. Never took pictures. Never used it’s AI to recognize a bird. You would be better off with a cheap bird feeder and any outdoor camera. Now I can’t delete my account because I used special characters in the password but it won’t let me enter any special characters in the delete screen-just letters and digits! Don’t bother downloading. Return the device immediately..Version: 5.3.8
✓ Getting thereFinally got it hooked up after trying for a week. Now it seems to be working but it is so slow. More to follow. Btw, sent email for help and got nothing. No help whatsoever. Ok. Now I can’t figure out how to add my mother. I can’t log her in and the app is CRAP about helping..Version: 5.2.9
✓ Now serving urgent pop-up ads for protection???Sorry guys, the app was never great, but now putting in ads for some unknown protection software is too much. Uninstalling and trashing the expensive camera. Too bad!.Version: 5.3.41
✓ Would give 0 stars if I couldThis app is horrendous. I got this JJhome bird feeder camera as a gift and it connected fine the first time I used it. Now however I cannot get it to reconnect. All the instructions say to reset until the camera says “reset successful.” This camera has never made that sound before and no matter how many times I reset it, it will not reconnect to the app. Complete joke. I feel so bad for my mom who spent $200 on this piece of crap..Version: 5.3.17
✓ Was working great but not anymoreThis bird viewing camera is now worthless. I used to be able to view larger images of the thumbnails captured at the feeder. Now when I select one I only get transferred to live feed. Can’t save or view the thumbnails. The app responds with statements about an SD card which the device doesn’t have a slot for or cloud storage. I’m not paying for that. Obviously the app worked before so now just appears to be a money making feature. I’ve emailed support and received no response. Very disappointed in what was initially a very cool product..Version: 5.3.6
✓ HorribleThis App has never been the best, but since the update it’s even worse which I didn’t think was possible. It’s not recording anything and shows a message that says “lacks parameters.” I can see live feed, but that isn't particularly useful when you want to be able to see what happened earlier. I tried restarting the camera AND reconnecting it from start, which obviously didn’t fix the problem. I hope this gets fixed very soon!.Version: 5.3.39
✓ Never connectsI spent literal hours trying to connect my bird feeder camera to this app. Most of the time it just got stuck on the “Connecting” screen for 20+ minutes at a time until I force closed and tried again. I did finally get it to connect twice(or so it said), but then the app would freeze again so I had to close out, and when I re-opened it, it said I had no devices connected and I was stuck in this endless loop of attempting to connect this camera to the app. The app also makes very little sense. It, and the camera, are made in China, and it seems instructions were translated to English with Google translate or something, so it’s all just a bit off. I’m giving up and returning the expensive camera and uninstalling the app..Version: 5.3.3
✓ HorribleQuite possibly the worst app ever. Does not pair to the camera via any way. If it does connect (which I got it to do once) the app takes forever to load the camera and the bird is long gone. The few times it did recognize a bird, it identified it as some bird from China. Extremely disappointed..Version: 5.2.5
✓ HardVery hard to understand the app. I have nearly given up with using the bird camera. It was fine first set up then holiday and battery at charged it and no way could I reset it the app was little help. Recharging battery will try once more if I fail in the bin it will go.Version: 5.3.36
✓ No live streamingDevice failed to connect to Internet and won’t live stream a couple of months after install. Can’t fix problem and can’t connect to support center. Otherwise, beautiful still photos..Version: 5.3.34
✓ App updates made it worseWhen I received the feeder as a gift I set it up when the app was version 5.1.2 and it worked great! It was slow to connect with the first update since but now after the second update, it is near useless! Takes forever to connect and it has not predictably detected or recorded birds or alerted me to their presence. I do hope this gets resolved because when it was working, it was a delight!.Version: 5.2.1
✓ Birds great, ads terribleI loved opening the app to see the birds at my feeder. But now there’s full screen predatory ads every time I open the app. Very disheartening and it completely ruins this product for me. Unfortunately you won’t know about this until after you’ve purchased the product, but if you somehow read the reviews before buying the camera, DONT BUY IT.Version: 5.3.41
✓ Worst app EVER!!!!This app does not work. We tried from several phones. The app continues to crash before we even get to link it to our wifi. Tried to report a problem. Website isn’t in English. Emailed the company with questions 2 weeks ago. No response. I was setting this up for a sick client and it was the biggest disappointment. We spent hours trying to set this up. FIX YOUR APP!!!.Version: 5.3.0
✓ What’s up with the ads now?I’ve been using this app with my bird cam since Christmas. It has had a few glitches here and there but has worked fine. Now after a software update, I find I must watch a few seconds of an ad to see my footage. It is annoying and unwelcome. It very much decreases the experience, and I will not purchase any further items from this company..Version: 5.3.41
✓ Latest upgrade causing issuesThe app was working great but with the latest upgrade now I only see live. Every time I try to view my files it kicks me out of the app. I’ve tried resetting didn’t help. I hope they have an upgrade to fix this soon..Version: 5.3.26
✓ Ads have made this app unusableWe use this app with a hummingbird cam and by the time it loads and you fight through all the dang ads the bird has left. Change it back to way it used to be..Version: 5.3.41
✓ Camera is good, app is terrible.I agree with other reviewers that the app is not intuitive. There are too many steps to get a bird identification. Also, maybe it’s just my iPhone 8, but it’s as if the bottom of the screen is cut off. This is true when reviewing notifications, looking the bird identifications, and the calendar. Right now, the calendar won’t show any dates past July 22nd, which was a week ago. I can see the live feed from the camera, so I know that isn’t the problem. This was a Father’s Day gift for my dad, we are disappointed that it isn’t performing as advertised. I read the feeder reviews but not the app reviews. Sorry now that I didn’t do that..Version: 5.3.20
✓ App crashes when trying to view a fileI can only see live feed and still image notifications since the most recent software update. When I try to view a recording file, I am booted out of the app and have to restart it. Please fix this bug!.Version: 5.3.26
✓ Very buggyTry changing wifi network, you’re better building the Great Wall over again, also you can’t save video directly, only snap shots, interface needs a lot of work, needs a total rewrite.Version: 5.3.15
✓ Stopped workingIt just stopped working. Unable to connect phone app to camera.Version: 5.3.41
✓ Wonky at bestThe app was ok, never great, but acceptable. Now Chinese advertisements pop up as soon as you open the app and when you try to get to the screen to see what birds have shown up it crashes immediately. For the last 2 weeks I see no birds, only advertisements. Truly frustrating..Version: 5.3.10
✓ AdvertisementsAfter latest update, I get pop up advertisements every time I open the app. This is unacceptable..Version: 5.3.41
✓ Update ruined functionAfter this app was updated, the camera will no longer connect. It didn’t take pictures of birds before the app upgrade either. Camera and feeder has been a waste of money. Would give 0 stars if could..Version: 5.3.3
✓ Not happy!!!The latest update is so disappointing with the pop-up ads😢. I received my smart bird feeder as a birthday gift (love my feathered friends), but will not buy your products in the near future. Please fix this!!!!.Version: 5.3.41
✓ Lousy productI was given this as a gift. It is terrible. The camera goes offline daily and the software is awful. Nothing like paying for something and still be overwhelmed by ads..Version: 5.3.41
✓ How do I get customer service?Don’t buy this product. It worked great and I loved it then they did an update and now I only get a thumbnail of the bird on the feeder. When I click the thumbnail- it says no video available. You used to be able to see and save a full size picture of the bird. Now unless I’m actually watching the camera and a bird lands, I can’t get good pics. It was a great product now it’s a waste of money in my opinion..Version: 5.3.6
✓ Bad connection.App needs to be overhauled. Bird recognition doesn’t work. Connecting to device is spotty at best. I have an access point within 5 feet outside and it doesn’t allow quick access from my home network which is on a fiber backhaul. I’m running cat 6 wired connections to all access points. Everything else is fast and responsive. Also need a way of manually adding a device by an I’d. I had the camera connect to my network but it wouldn’t appear in the app. So much promise but so buggy system..Version: 5.2.5
✓ Doesn’t work nowWith this last update it now doesn’t record any bird events. I can see the live and prior to update I’d have hundreds of notifications saved from all my birds but now there is zero. Luckily this bird feeder was a gift, I definitely wouldn’t buy it again..Version: 5.3.39
✓ It’s great when it works…I have had this for months and every time I charge, it works for 3-4 days and then I have to reset it and start all over again. This time it has been 5 days and I cannot get the camera to connect to the app!!! So frustrating.Version: 5.2.12
✓ Last updateAfter last update I’m seeing sexual ads. I uninstall it. Hopefully when I reinstall the ads will be gone. Ads are still there and now I can’t get it back online. Very frustrating.Version: 5.3.41
✓ Identification FeatureI live in the northeastern United States. Most the the identification options shown are birds outside of the United States. Your identification feature should use location as a primary filter. I’ve had local birds identified as possible Australian birds. Though the snapshots were not particularly good, the possible ID’s are poor. Therefore, the feature is disappointing..Version: 5.3.3
✓ Getting thereI’m having so much fun with it but have several questions. When I download my videos it will not let me share him with any of my friends and family members. And my second question, how do you put a Sims card in it I cannot find it anywhere to insert the card?.Version: 5.2.10
✓ Very unintuitiveI usually don’t give reviews, but I have been very disappointed with this feeder camera. I have other feeders that identify the birds as they feed and setup was clear. I do enjoy the wide view it gives but I purchased it for its supposed ability to ID birds and record them. Not a good purchase in my opinion..Version: 5.3.34
✓ Bird feeder not goodThis app lets you see videos if you figure out the hard connection. It never identifies the birds for you. And never even let you know that there’s a bird at your birdfeeder you have to constantly open the app and check your app to see if birds are visiting and then when I do, I can see the bird but sometimes the video has a delay or freezes for a few seconds several times. One time it heard the bird making sounds, but it identified a totally completely different bird than the picture shows. I wish I had gone with a different app and a different birdfeeder camera..Version: 5.3.13
✓ Very DifficultI am unable to connect to the camera on my bird feeder. The directions are the worse ones I have ever encountered..Version: 5.3.41
✓ Terrible productWorked only for the first month and then I couldn’t even get help to fix the problems!!! Even took the device apart and their was no chip or battery inside like the instructions said!! Very bad product I would not recommend buying!!!.Version: 5.2.8
✓ Don’t waste your time or money!!Instructions are very poor, and getting it connected was a hassle and didn’t work right away. As others said, mine also does not send me a notification when there is a bird, nor does it even notice when the bird is there. Connection just spins and spins and spins, and the app is terrible. I have several other wireless cameras etc. at my house and they all work fine. I think They have the right idea with this bird cam but it still needs lots and lots of work. Especially at what they are charging for this product. It should work flawlessly..Version: 5.3.1
✓ Needs ImprovementUpdated review: the latest revision has helped a lot. Bird identification is now working. Connection and setup is more consistent. Original review: The app has potential but the connection from the camera to the app is inconsistent. The instructions are written in broken English and no easy way to get any tech support. Hard to say if it’s a WiFi signal issue or not because I get notifications to my phone when a bird is detected and it logs a screen shot but I cannot get a live view because it never connects. I have to bring the camera into the house and reset it and even then it doesn’t always connect. Also, the bird identification does not work at all, just asks to upload a picture of a bird and then nothing happens. Please add some kind of tech support so the product can be used as advertised..Version: 5.2.7
✓ No Notifications!Like the other reviews, my bird camera does not automatically begin recording a video when the camera is activated by a bird motion. It also does not automatically send a notification when the camera is activated. I have a new 128gb SD card, Class 10 in the unit as well. The card is formatted, but the SD Management tag still says SD Card missing! Who may I speak with about these issues??.Version: 5.2.10
🙂 JJhome Positive Reviews
JJhome works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact JJhome.
⛔ JJhome Problems
