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Geeni App Complaints & User Negative Comments 2024
Geeni app received 65 complaints, negative comments and reviews by users. Have you ever had a bad experience using Geeni? Can you share your negative thoughts about geeni?
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Geeni for Negative User Reviews
✓ Mal voyants déçuJ’utilise Cette application depuis quelques mois avec voice over de apple. Ça fonctionnais quand même asser bien. Mais depuis la dernière mise a jour je ne peux plus régler la luminosité de mon ampoule. Beaucoup de bouton étaient nommés par VoiceOver mais maintenant VoiceOver dit « bouton » plutôt que de dire a quoi il sert. Par exemple « bouton meteo » ou bouton »brightness » En esperant une amelioration tres bientôt.Version: 1.7.0
✓ There is NO support at all. Totally FAKE support ticket system.Recently discovered why their prices are low. It’s because their “support” is non existent. If there is any issue with a product they simply reply with a canned response which reads they are “very concerned” and that we as users can simply reply to the email for further help(even though all relevant info was already provided). Makes it obvious that no one actually read our request. However that canned reply is the only/final response from them as a means resolution. Obviously it’s frustrating to realize we are completely on our own if the product does not do what’s advertised or if it fails altogether. In our case their first version water leak sensor does not stay connected to wifi. It requires a re-pairing of the device each time it fails.. We certainly hoped this company was reasonable and decent/fair especially after Lowe’s screwed us in a similar manner(for thousands of dollars). But sadly they are just another terrible company relying on mediocre built products at best. If and when they choose to vanish(as Lowe’s smart home did also) we will obviously be left with cheap plastic useless devices from China. Thanks Geeni!! You’re the best.Version: 2.0.2
✓ Geeni ProductsI have one camera that’s vision is pink, doesn’t have sound, small view, and the motion sensor is detecting nothing.I have four different cameras that all have different device settings and they all do different things. The app has had a variety of different issues including I can’t view the camera view in full screen mode, the server times out and I also can’t access sound. We also bought window sensors just bought them and the battery’s died within one week and they don’t make those types of batteries in stores so we haven’t even had those sensors operating when they say it’s suppose to last months. We bought a doorbell also and it is not compatible without having a power source ran through to your breaker box. At night the picture isn’t clear and freezes up until I exit the view. Sometimes my cameras don’t catch people walking by. The cameras need to catch people walking around and not just a bush moving. I don’t think they are the best cameras. They are cheap and have many issues. Tech support is not helpful. I have subscriptions to the cloud and I still can’t access the cloud so I’m paying for nothing and I am very technologically advanced and this is cheap product and it doesn’t operate correctly. I wish Geeni would step up there game cause I’m not impressed there’s problems left and right..Version: 2.2.4
✓ Not connecting!Very bad quality and could not connect it after 30 min of wasting time!.Version: 1.6.9
✓ Can’t connect to wifi ios13. Doesn’t recognize the 2.4 wifi. Wasted money on my bulbs!Can’t connect to wifi. App needs update!.Version: 1.6.4
✓ WasteJust spent 50$ on led strips and it won’t connect thanks.Version: 1.7.0
✓ AwfulBought the lights and smart plugs they worked fine for a few days then they stopped working. I unliked tried re linking keeps telling me error linking with google home. Geenie refuses to link with google home and I have logged out deleted the app reinstalled the app and logged back in still doesn’t link to google home. I have deleted devices and started fresh and when trying to link to google home I still get an error message and unable to link. I’m returning everything to the store getting my money back and going with a different brand yes mercury is affordable but not worth the headaches..Version: 1.6.4
✓ WIDGET!For the most part it does the job, but wow the app needs a widget for iPhone like Globe where you can go from your lock screen to turn on your lights or smart plugs. Please fix this otherwise I’ll be switching completely to Globe because it’s way more practical....Version: 1.6.9
✓ Does not workYou have to have an iPhone 8 or better and I’m not buying an iPhone just to get the silly app when it doesn’t even work. It’s a waste of money and waste of time I’ve been sitting here for four hours trying to get this done. I don’t recommend this app it is a waste of money waste of time there’s no way to connect to the Internet and then there’s no instructions of how to use this. Do not get this app!!!.Version: 1.6.9
✓ Won’t connect!Very disappointed. I just bought the colour changing lightbulb today and the ap mode won’t connect to my internet! I tried looking up how to do it, even reading the instructions but didn’t help..Version: 1.6.9
✓ 0/5Absolutely terrible, 0/5 app doesn’t work, led lights don’t stick, came broken, came ripped.Version: 2.0.2
✓ Lights are annoyingOkay love the fact that I’m able to dim lights. But I have a few complaints about the features this app offers. First off it should let you customize the scenes and make your own scenes. For example, rainbow should have all the colors the light has to offer and allow you to speed up the changing for parties and stuff. It’s too dam limited. And second, my lights come off my network literally once a week and we pay for expensive WiFi so I know that’s not the issue here. It’s beyond annoying these lights keep coming off my network because they flicker until I set them up again and then I loose all my groupings and have to recreate! Beyond obnoxious especially at 3am when you go to get some water and instead of your light being on dim setting like you had it, it flickers at 100% brightness and blinds the heck out of you. Please I beg you, sort this out or I’m going to have to stop buying geeni products and find something else.Version: 2.0.2
✓ Difficult to ConnectI’ve never had this many issues trying to connect a smart bulb. i’m bored of trying different things, this is going back to the store. tried again, got it connected. it worked for about a minute. adjusted brightness, and to try a different colour and now i can’t get it to work at all. great, that was worth the effort of trying again.Version: 1.7.0
✓ Cant connect my lightsI bought the Smart Wifi LED Strip and it won’t connect to my internet, you guys need to change how this app scans for WIFI bc I use a username and password to connect to my wifi and the app only asks for a password so Everytime o try to connect it gives me error....Version: 1.6.9
✓ Fair enoughGood value for the money.Version: 1.6.2
✓ BadWhen I cut a piece of the light That piece stopped working and I read everything and they said that there cuttable and it’s tearing my walls A part.Version: 1.6.4
✓ NUL, compagnie fermerFermé, plus de support, server fermé, tous les produits sont en liquidation. Bon pour les vidanges, même les vidanges en veulent pas ils ont pas ramassé mon sac!!!.Version: 1.7.0
✓ App crashesI got two cameras for Christmas and they work well enough, but the app leaves much to be desired. Every time I turn on the motion detection setting, the whole app crashes after registering that motion detection is on. When I reboot the app, I am unable to open the camera or the settings without the app crashing. I have to turn off the motion sensor from quick actions before I can open the camera in the app..Version: 1.6.4
✓ BugSvp ... j aimerais bien que l appli soi a jour car j ai un Iphone avec ios 13 et je n arrive pas a me brancher sur une cam ... dommage si j arrive pas a me brancher je vais retourner la camera au magasin.Version: 1.7.0
✓ OfflineThe cameras frequently go offline and need to be reset. Tough to do when you are monitoring from away. Don’t bother buying these products. Spend a little more and get something reliable..Version: 1.6.9
✓ A jokeTrued to connect it to LED strip lights and it couldn’t. No matter what I tried, it wouldn’t connect. Had to return the lights because they couldn’t even work without the app🙄..Version: 1.6.9
✓ Lacking visible security on the user endI’ve not found anyway to secure the device with a security pin or password. Must rely 100% on the manufacture to secure it for me. As a system administrator, I’ve always told my users if a device accesses the internet directly it should be secured with at least a password or a security pin. As well all the security experts out there say the same thing. Since I have to trust Geeni to secure the device this gives a single point of failure. Due to this I do not recommend these products.Version: 1.7.0
✓ Don’t waste your time or money on this P.O.S.!!!What should be a live view is instead a black screen that only says “constructing encryption channel” and never ending loading symbol. After calling customer support I learned that the only troubleshooting technique/idea they have is to uninstall and then reinstall the app on your phone and try again. They were less than useless to put it nicely. (Update). After reading the developers response to my review I am even more disappointed with this company, the developers and the WiFi camera I purchased from them. I find it interesting that they have the time to respond to every comment made here in the AppStore yet I am still waiting for them to respond to the 2 different claims I’ve filed through the app. Additionally, no response to the two different ph calls I’ve made to them requesting help and my mother has also contacted them for support on 2 occasions with no response to either of those. We have asked for help 6 times and have yet to hear back from them. The only attempt they have made at communication is their response to this AppStore review..Version: 1.6.1
✓ Not goodWorking fine but then I woke up and all of a sudden it wouldn’t pair with my google home app. Please help..Version: 1.6.4
✓ Missing widgetLoved the app till the recent update that removed the widget. I exclusively used it daily now it 10x harder. Very disappointed..Version: 2.2.5
✓ Update nowJust update the freaking app and we’ll all be happy. IOS 12 doesn’t work even with IOS 13. It’s so problematic and it didn’t even set up properly, please write back.Version: 1.6.4
✓ It’s okAverage, works well but not many pre- sets for the LED light strips. ...but I can’t understand why this company needs your personal details in order to use lightbulbs and other electronics - there is no way to use your products with this app without having to sign in..Version: 1.7.0
✓ Hacked!Checked my alert notifications after not using the App for a while. Found that another device had immediately logged into my account after I had set it up. Scary that someone has been looking into my home without my knowledge. Disappointed.Version: 1.7.0
✓ Good while it lastedGot a new phone a had to disconnect my smart link from my google home, very disappointed I’ve tried multiple times to reconnect, still nothing has worked. Please fix this issue..Version: 1.6.9
✓ Just meThis doesn’t work very well at all. Don’t waste your money!!.Version: 1.6.9
✓ Buggy appWas really happy with my smart plug so i bought a second. Now I can’t link it to my phone because the app says my phone isn’t connected to my Wifi network (even though it is). Very frustrating please update the app and fix this issue..Version: 1.6.9
✓ Another Account based app.I was just starting to like this device until it started asking me to register by email/google and then I lost all my settings. Thanks..Version: 1.7.0
✓ App update made my camera obsoleteThe recent update prevented me from viewing recordings on my camera. I reset the camera and found out it is no longer compatible with this app. Now I have to throw away a perfectly good, working camera. I’m just lucky I found this out before I needed the footage for anything serious. I can’t recommend anything which requires this app and would caution any potential buyers..Version: 2.0.2
✓ Crap crap garbageCrap.Version: 1.6.9
✓ Frustrating.Just trying to set up a colour changing light bulb and it won’t find the device no matter what I try. Not simple at all..Version: 2.2.5
✓ Random and unstableI have 30 devices spread over 3 separate locations. Out of the blue, all my Geeni cameras stopped streaming. Geeni smart doorbell randomly drops wifi for hours or days at a time, and just as randomly reconnects — this happens very, very frequently. Whole “system” is not reliable, predictable or stable. I really want this system to work — I’m fairly invested in it. But unless Merkury/Geeni technicians can improve products and/or app, it’s a non-starter and I will be forced to install a different system..Version: 1.6.9
✓ Gets job done, but finicky if running multiple not-synced light strips.So never have I ever actually gotten onto anywhere to specifically leave a review. But I am here, perhaps mostly in hopes that the developers see and maybe take my “issue” under consideration. But in my experience so far from using this app (approximately 2-3 weeks), it has been a slightly more negative experience than the inverse for me. The app seems rather finicky when trying to toggle the power buttons for each light. Perhaps it works better/this problem isn’t able to be noticed if only one strip is paired/being used, I don’t know for a fact because I am using a total of six. And I have yet to buy the equipment needed in order to sync them all together. So for now I have to deal with interacting with each one individually. It often times, it will act like the screen glitches when I tap the power button on one light strip, and instead of it turning on/off, a different one turns on instead. Apart from that complaint, it seems to work relatively fine, and at least gets the job done. I would appreciate seeing some kind of patch update that corrects the aforementioned issue. Otherwise, no complaints. I’m a little more inclined to give it two stars, but I decided to be generous and rate it at three..Version: 2.2.1
✓ Even 1 star is too manyIf I could give less I would. Don’t waste your time or money..Version: 1.6.8
✓ AssistanceThe telephone help line never answers The email answer to a problem are ridiculous.Version: 1.6.2
✓ Even worse since update.Before this update I always said the only way this could get any worse was if the cameras does refuse to connect at all… install the update and guess what exactly what happened. They take at the very least a full minute to a minute and a half to connect to the app and when they do connect it is so glitchy that it will only show a couple of seconds before it freezes up and then says timed out or it just goes to a blank screen and nothing happens. This is not a problem with my Wi-Fi, I have full service on my phone and excellent Wi-Fi. I’ve reset the cameras. I’ve changed their locations. I have reset my wifi box. This is a problem with the app!!!! If you have cameras in or around your home and you’re needing to look at them for any reason, chances are you don’t want to have to wait a minute and a half for the video to pull up…. If it even pulls up at all! Is there some way to uninstall these updates? When I first got these cameras they were fine. I’ve emailed the company, No reply. Customer service should at least pretend to care..Version: 2.2.4
✓ Can’t connect to wifi, ios problem?I have been trying to get the lights to connect to my wifi for the past two hours thinking something was wrong with my router, but turns out everything is fine. i finally decided to read through some of these reviews & they all seem to have the same issue as me; either it’s not connecting to their wifi or their IOS software is 13+ making it “too advanced” for this app. please fix this asap because i have been looking forward to these for a long time now, & it would’ve been a waste of money if this app doesn’t update..Version: 1.6.4
✓ This sucksI think it’s stupid you have to have a 2.4Ghz and not higher.Version: 1.7.0
✓ Newest update still 10-15 seconds before usableThis is a great tool. It basically makes the clap on clap off days seem archaic. It would be a five star app if it didn’t have the lag of 10-15 seconds when opening on a good day. This makes no difference which time of day or whether on WiFi or on cell phone service controlling the devices. There was one update a few back I was really happy with, it opened in abiut 4-5 seconds usable. That makes a big difference when you want to light up an area that is being watched by cameras when something is lurking. And just plain aggravating when sitting in the living room and takes 20-25 seconds to turn on a lamp. Easier now to just get up and turn it on. Anyway. It has the lag on the iPad and another phone as well. But if yours is quick, faaaantastic we need phones like yours. But it’s an awesome tool. Don’t forget it is a convenient usable very smart app. I have five geeni devices and power strips I use almaot daily. I will continue to buy geeni power strips and items as such. They have been well made and I’ve had the oldest one for over two years out in a shop environment. Good stuff no issues. I have the outdoor rated double outlet and it’s been sturdy and well made so far. Great app after you go make a sandwich and come back to continue using it. Mixed review I know. I will continue to buy and use geeni items and apps, good stuff. Three stars for sloooow load.Version: 2.2.6
✓ The latest version, 1.7.0, broke itThe app has changed to be more stupid than before. Before the update, all the motion detection screen captures were listed together under Notification Center, whether it was from a single camera or multiple ones. You scrolled down to view all the captures, when you reached the bottom, if you wanted to delete all, just tap Delete, Select all, then confirm. Now, they group the screen captures by camera, and they put Select All on top of the screen so when you start to scroll down, the Select All disappears. So now when you reach the bottom and want to delete all, after you tap Delete you have to scroll all the way up so the Select All will show up. And since I got three cameras, I need to repeat this process three times, since the screen captures are now grouped by camera. Very very very idiotic! Previous update didn't change the interface much, but the cameras connected a little faster than before. This new version, not only did it force me to log in again, but the interface was significantly different I had to relearn how to use it. But the worst is the connect time. Now I tap on one of the cameras I have to wait much longer, even longer than before it was last updated. Why would you take the time to make it worse???.Version: 1.7.0
✓ GarbageBought the water and flood sensor. Must have tried to connect it to my iPhone XS 20 times. When it wont connect via Bluetooth It gets stuck on the AP connect every time. Uninstalled, reinstalled. Nothing works.Ugh. going back..Version: 1.6.9
✓ Dont buyI bought two light bulbs for $25 EACH and they don't even work properly. Waste of time and money. I've only had them for one day and 95% of the time they don't even work. I have never made a review, or a bad review at that, but this product is so overwhelmingly disappointing that I would never want any one else to experience what I have. It is beyond infuriating to not even be able to turn on your lights, especially when I could have instead bought 2 light bulbs that were much cheaper and actually WORK. I consider myself a reasonable person, but this is ridiculous. I don't know if its just the app that needs updating, but based on how many other complaints I see on here, I suggest that you, Geeni, fix it asap..Version: 1.7.0
✓ IssuesI have many light bulbs, a smart plug, smart power strip, door bell, & led light strip. Recently my app crashed, none of my smart stuff would even turn back on, so I had to remove them and re-add them. Which is a headache, my light strip after ruffly 1 hr of trying to reset it to repair, it was a success. Then the bulbs were equally non-responsive to reseting as well, but didn’t take an hour. The phone number I signed up with, is no longer an active number, I cannot change my phone number, apparently you have to delete all devices, delete the account, then start fresh. That’s absolutely ridiculous, I just bought 15 new light bulbs, but will be returning them instead of opening to use them. I have already replaced my doorbell with a Ring bell. The Geeni door bell never made any sounds on my phone, even when I wasn’t at home, which defeated the purpose of knowing if someone is at my door when Im not home. The app is flawed, not being able the update a changed phone number is crazy. When the next person gets my phone number, technically they can take control of my geeni app. I will say, I’ve had everything for over 6 months, so I waited to be able to give an honest review..Version: 2.0.0
✓ App is okay but could be greatly improvedWe got two cameras to use in our windows for security reasons. The cameras work great and were easy to set up. The app really seems to be lacking some features and has problems with play back. Sometimes playback works the first time and sometimes I have to restart the app several times to get it to work. There are several things that could make the app better. Being able to view more than one camera at a time would be amazing. Also having an easier way to scroll through the playback would be good. Being able to control the speed of the playback would be nice. I think the biggest help would be if there was a website you could view your cameras from. My husband doesn’t have a phone and his tablet and computer are both windows so he has no way of viewing our cameras. We will end up replacing our cameras in the future so he is able to access them and so we have more options with playback, recording, and the ability to view more than one camera at once..Version: 1.5.3
✓ The app could be highly improvedI wish the app was compatible with Siri or at least have the option to create a widget in iPhone. I have other lighting system in my room and I wish I could control all of it from widgets or Siri without entering the app.Version: 1.6.9
✓ Works when it wants to!I have been using this app for some Merkury color changing lightbulbs that i bought a few months ago i was super excited as i am trying to automate my home. First i have 3 bulbs that i combined into one setting via this app and synced with my echo dot to turn on by voice. Worked fine until i didn’t need to turn the lights on for a few hours only to have the echo tell me that the “Living room” cannot be found. Went into the app to manually turn the lights on only to find out that that didn’t work either. Then i set the timer for then to turn on at a certain time again only to find out that the time had passed and the lights did not come on automatically and again to find out that the grouping for “Living room” crashed again. Hopefully this can be fixed with an update or 2, really buggy and it’s kind of sad that this is the application that this company that makes the bulbs, believes in and is suggesting you use. i believe this app could be great but wish there was another suggested app to run my bulbs on instead of this one..Version: 2.1.2
✓ I hate this so muchMade me sign out and won’t log me back in there is nothing good about this app.Version: 1.7.0
✓ No music sync optionApp states there’s an option to sync lights to music, there is no option in the scene like stated. Don’t false advertise or fix this issue..Version: 1.7.0
✓ Must register an accountApparently now to use the led light you have to create an account so they can use your personal information. I shouldn't have to make an account for having led light in my bedroom. I will be throwing this in the garage..Version: 1.7.0
✓ What happened?Was working beautifully but the cameras no longer are detecting motion. We have multiple cameras and they all stopped sending alerts and motion detection at the same time..Version: 1.6.1
✓ App is glitchy and not easy to useThe interface is really clunky and hard to figure out, and even worse, it bugs out and doesn’t work at all half the time. It either gives a blank screen, or it crashes, or an error when you try to go into one of your products, or it doesn’t register anything you hit. I have 5 Merkury LED strips, so I haven’t tried it with other smart products, so take that for what it’s worth. It takes a good 15 minutes of fumbling around the app to connect a new device. It never finds it right away, once it does it never connects right, every time you try again you have to re-enter your router password…then on the 7th or 8th try it magically works, despite doing nothing different. Once you’re connected, it’s finicky and not user friendly to make changes to the lighting. To be fair, some of these issues may be due to the Merkury strips themselves, but I also have 5 strips from the other major brand that starts with G and their app always discovers the new product immediately, and is way easier to use. Update: have had these strips for a long time now, and the app continues to be terrible. The app from Govee is perfect and I have never once had any issue. The Merkury (Geeni) lights look just as good as the ones from Govee, but eventually I will probably replace them with Govee anyway just because this app is such trash..Version: 2.1.3
✓ Dont buy itThe flood light comes on every 2 mins even in dead silent weather. Customer service is horrible they will not reply. I put the light in a garage where there is zero movement. Still takes a pic ever 1-2 mins and flood light comes on. Will be returning..Version: 1.6.8
✓ WiWi fi camera manage to connect to hub 6 on 2.4 , worked for one day went offline and now won’t connect , again , so far I’ve spent more time trying to connect , I might as well sit at home and look out the window myself !!.Version: 1.6.2
✓ Well that didnt last longUsed the service with a smart plug for not even a day. Damn thing unlinked from my google home and wont reconnect..Version: 1.6.4
✓ PasswordUpdated the app. forgot my password. now cannot open the app. app said it sent a verification code to my email, and it did not!.Version: 1.7.0
✓ Update sucks.Worked perfectly fine. Once I installed the latest update I can’t get access to my outlet timers unless I start a google account. Like I just want to turn on some damn lights. And now I have to start a google account..Version: 1.7.1
✓ I am 15 and you just wasted my only income on this bsThe smart lights won’t connect no matter what update like fix your problem or comp those who got you busted stuff.Version: 1.6.9
✓ Not connectingI have multiple cameras I got two new ones and my app updated and now I can no longer connect because they are only compatible with 2.4 and not 5gh... super disappointing.Version: 1.7.0
✓ Hate / Like these products / AppThese products are great, but needs many fixes. Be prepared to spend 5/10 minutes per day deleting the notifications. There is no way to delete all notifications at once. You can only delete a few at a time. 👎🏽👎🏽👎🏽 No customer support in the app. You can not contact the company to ask questions. 👎🏽👎🏽👎🏽 Kills my iPhone battery a couple times a day since I’ve installed. 👎🏽👎🏽👎🏽 The admin is supposed to have full control of the settings. But... yet the rest of us on sharing this app can change the admins settings. 🤷🏻♀️👎🏽🤷🏻♀️ But.... Like how easy the set up is 👍🏼👍🏼👍🏼 Like the price point 👍🏼👍🏼👍🏼 Like the concept 👍🏼👍🏼👍🏼 Great wifi connection. Pleeeeeeease fix these issues and your item would be amazing!.Version: 1.6.9
✓ App support file 404 not thereSo you state that it should Lise to music & there isn’t any music mode in the scene mode. & it’s up to date , so any good explanation for me ?.Version: 1.7.0
✓ Poor hardware buildProducts are unreliable. Very poor customer care. Avoid any mercury and geeni products..Version: 1.6.9
🙂 Geeni Positive Reviews
Geeni works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Geeni.
⛔ Geeni Problems
