- 88.0LEGITIMACY SCORE
- 88.5SAFETY SCORE
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OpenPhone App Complaints & User Negative Comments 2024
OpenPhone app received 63 complaints, negative comments and reviews by users. Have you ever had a bad experience using OpenPhone? Can you share your negative thoughts about openphone?
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OpenPhone for Negative User Reviews
✓ DO NOT USE! Miserable experienceAccount was closed due to “suspicious” behavior. Liars. I have done nothing with these numbers besides use them for business matters. They are unresponsive in trying to fix it. I have two numbers tied to two businesses, a state registration, a state business license, and a professional license that requires a fingerprint background check, but yet I’m suspicious. Now I have to get a new phone number, pay for new business updates by filing documents to update my phone number with the department of state, pay for and file new documents with a licensing agency to update a phone number, and fix dozens of accounts now, because I’m “suspicious” for doing nothing other than maintaining two numbers to use for business related accounts and licenses. If you want a nightmare of possible paperwork, use OpenPhone. Not only did they delete my account, but they billed me for the next month AFTER they deleted my account. Scam artist. Guess I’ll have to cancel my credit card now too. To the developer response…are you all dumb? You expect me to provide my email on a public forum? When I’ve already emailed you fools a dozen times. Everyone, this developer response is just another demonstration of the care you receive…smh.Version: 3.4.0
✓ Nice option, but there are kinks that need to be worked outI love the price point and convenience of being able to use my personal cell for business. However, there are some glitches that I’ve learned about the hard way. Voicemails do not show up right away. I will see a missed call from an hour ago and when I check it, no message. But sometimes the message shows up later, but since I’ve already looked at the missed call, I don’t realize there is a message that was left. Also, when I go to text a client, the previous thread does not always show. So sometimes I think I am texting a new client and only after I send the message, does the old text thread show up. Also, cell coverage is spotty in areas where my Verizon line works fine. Overall a service worth having. But I wish those glitches could be resolved..Version: 3.3.6
✓ Could be 5 star, but it’s not currentlyLast week the app removed all contact info leaving only numbers. No changes made by us, no response for a week from customer service (if they even have anyone checking messages) so an otherwise great design with desktop app as well, is seriously flawed for your business or personal use as the chance u lose all data seems to be of no concern to them after being a customer for several years, steer clear of this app until u see us update this review that they have not only responded (some day maybe?) but fixed the current issues with the app. 1. Lost all contact info (only numbers remain) 2. Texts often do not send while on cellular if forces Wi-Fi connect or says you are not connected to internet. 3. Sending photos or video will result in the grainiest low res images. 4. (Isn’t #1 enough to scare any user) how embarrassing to ask clients what their name is or try to piece together conversations because all saved notes, names, titles, businesses are gone. Hope they fix it, was great till last week. And with zero customer service we are forced to look for replacement..Version: 3.3.8
✓ Not greatLots of frustrations over my time using this..Version: 3.3.5
✓ Won’t let you verify this number BSYou can’t use this app to verify your stuff for example on an app..Version: 2.1.3
✓ App just does not workEvery time I open the app it asks me to choose a new number. Buttons on the app just don’t work and this I was unable to place any calls at all. Seems like the iOS app is just a mock-up of what the app is eventually supposed to be. It is not functional..Version: 3.2.2
✓ Not badWorks well enough but only have two stars because of all the spam calls and texts.Version: 3.3.4
✓ Mostly perfect but…Mostly perfect but I wish there was support for softphones other than their app…or at least a Linux client.Version: 3.3.4
✓ It’s okayThis service allows me to keep in contact with my American friends for low costs. The downside is that the service can be temperamental. Sometimes the call fails, the sound is garbled, there are time delays etc - even with a strong fibre connection. Satisfied enough to persevere, but not happy enough to remain an unwavering supporter! Would move if a better alternative came along!.Version: 3.3.8
✓ Notifications are Broken (and OpenPhone Doesn’t Care)The app just asked me to rate it again. This still isn’t fixed as of April 12, 2023. The iOS app perpetually shows an unread messages badge, even when all messages are read. This is core functionality of any messaging app and it’s completely broken as of late November 2022. Here is exactly how OpenPhone responded when this was reported: “ I'm afraid that at this time, our internal team has elected not to prioritize working on this issue. There are other features or issues that our engineering team is prioritizing at this time and it may take a long time to have yours resolved. We plan on revisiting this problem in the future, but I'm not able to make any promises as to if that will happen, or when that might be.” They don’t care! Stay away. I wish we did..Version: 3.3.6
✓ ReviewThe app is not good sending text is not going when I call it takes forever to make a call..Version: 3.3.4
✓ Why does my review keep disappearing??Is this how fair the reviewing system is on here that I’ve written 2 one star reviews and not one is showing up this week? Do not get this app. If you plan on talking about anything that has the words, sex, kissing, or cannabis or other things in it another guy wrote below in the reviews, but he could not see cannabis in his texts because they would not send them. I have a new service now and it works fine and you can say whatever you like this is censoring at the highest limits on the US is not a democracy anymore when there is no free speech on a paid app without letting you know this in advance. Look up this: The Campaign Registry (TCR) to help you register and stay in good standing with the US cell carriers. This is what you were going to have to do on this app now, and pay another feet so that the US cell carriers can know who every single person is sending out messages over there lines that’s what it says in the email this app sent me..Version: 3.3.6
✓ Love OpenPhone but 2 bugsI love OpenPhone...the call quality (if QOS is set up properly), the features and ease of use, the mms/sms ability. It’s definitely the best VOIP app out there. That being said, there are two bugs that, after 6 months, have still not been resolved: 1). If an sms is received to your OpenPhone number while simultaneously on a call, the mic audio cuts out and the person on the other end can no longer hear me. The only resolution is to end the call and call them back. I feel like this is a large enough bug/inconvenience that I’m considering switching to another service, but I really don’t want to :-( 2). I have multiple numbers. If I use the SEARCH tool to find an existing sms conversation with a client the “send from” number switches to my secondary number for no apparent reason. This only happens when I search for the conversation as if I scroll through and tap on the conversation the number stays consistent. In talking with support they recognize both issues but haven’t seemed to resolve either one and it’s been over 6 months. Please guys, I know you’re working hard to switch to Native app development but we poor users need something working in the meantime :-).Version: 1.4.10
✓ WORST customer serviceSo many issues with our openphone applications at work and the correspondence between their customer service is laughable. They don’t answer any our questions and beat around the bush with everything. Now we have dozens of emails going back and forth about the same issue (voicemail not working and texts not going through) then the customer service person ignores everything we asked and threatens to suspend our account since we might have more than 3 users logging onto accounts..Version: 3.3.4
✓ You got to have US number firstApp wouldn't work if you have any other number outside US. It's strictly for US market..Version: 3.2.6
✓ Needs updatedIt’s been weeks if not months now and the app has an issue showing incorrect notifications. They’ve acknowledged it and haven’t corrected it or provided an update maybe like you know folks the squirrels inside are being difficult to manage but we are working diligently toward resolving this..Version: 3.3.6
✓ Good system but lacking key featureInterface is user friendly with phone and desktop app. Ability to create notes on text messages and have voicemails and calls be included in the text messages rather than a separate tab helps a lot with organization. Other nice features like instant responses are very nice. Main feature that is lacking, which is a dealbreaker for us is the inability to search text message conversations by phone number. We are a service company and use Jobber as our crm and dispatching software. Thus, we need to be able to go back and forth between the two, and the best way to do that is search messages in open phone by a customers phone number. The only way to do that right now is to create a new message with the phone number you are searching for, but then it doesn’t search for text conversations involving group messages with that number. Another point is their customer service is pretty terrible when compared to other companies out there. At least 2-3 days response time, and no live number to call. Pretty much another dealbreaker for us. Use another phone system right now and have experiences bugs and glitches, but able to reach a live agent within 2 minutes and get it resolved..Version: 3.3.7
✓ Why does it cost money!This actuals suck why do we need to pay for unlimited calls? It’s not like I am calling forever!.Version: 3.2.2
✓ Wish I could avoid them at all costsOpen phone is an active drain on me constantly. They’ve over charged me for years and refuse to fix it, their service for making actual phone calls is borderline unusable even with perfect super fast WiFi connections and I’m consistently not getting notifications for text messages or calls from my family and friends, yet some how I’m always getting spam calls through. I desperately need to get rid of them because of how incredibly terrible they are but alas, the options for maintaining my old US number after moving are pretty slim now. Please don’t make my mistake and avoid OpenPhone at all costs.Version: 3.3.4
✓ Can’t dial some numbersI dial a number and it connects for one second then drops out every time.Version: 3.2.6
✓ LiesThe app is not free. After you fill in the form at the beginning it gives you the price. If you offered a free service you would make so much more money trust me.Version: 2.0.16
✓ NotificationsIl est maintenant impossible de faire disparaître les notifications, chaque fois que je vais ouvrir tous les messages dans l’application, d’autres messages deviennent non lu alors d’autres notifications apparaissent… ça devient difficile de savoir si nous avons réellement de nouveaux messages à régler ou pas.Version: 3.3.6
✓ Unable to receive sms, customer service helplessUnbelievable, useless customer service. After porting my number over, my text messages weren’t coming through and they tried to blame me for it then said they’d fix it within 3 days “at the most”. That was over a week ago, and I got back to work after being away to a dozen missed messages because nothing made it through to the app. Customer service takes days to respond which is extremely inconvenient when you’re trying to run a business, and often email back late at night when I have my phone in sleep mode already so I miss their emails. I had to nag at them for days to get a response, and even then it was contradictory to what had already been said. Wish me luck on getting my phone number AWAY from this service now so I can go with another company.Version: 3.3.4
✓ Caller idThe app is fantastic but it never shows name caller id…. For that reason I will be getting rid of the app and looking for something else! Thanks Shawn.Version: 3.3.4
✓ Needs workContinuous failing sending certain words via text, and privacy and legal fine print sounds like this app is a stink operation, even more when you can’t send words that have to die with cannabis , which is legal in Ontario Canada, and I’m paying 13.99 a month.Version: 3.2.6
✓ Disappointing!!!!I Requested to have my phone port it out of OpenPhone to another carrier and there response was would have to wait two weeks because the partner company they use to port numbers is undergoing an internal migration and they cant do it. Both companies do not have a contingency plan or an allocation in case something like this happens? Do they never for-see something like this in their plans for the future ?Really?????? Their response, sorry nothing we can do!!!! Unacceptable!! They were quick to open my account and port my number to them really fast. For the future OpenPhone customers, careful, look into this!!! It is not good, specially if you run a business. My reason for leaving, horrible connections and incredible amount of drop calls. Their support team helped me in this issue and did all they instructed me to do to no avail. Eyes open!!!!! If I could give them zero stars I would..Version: 2.0.16
✓ Needs Custom Notification TonesThe app and service are fine so far but I think it is in need of a custom notification sound. At first I thought it wasn’t a big deal but, since I’m using this app for business, it would help for me to be able to quickly identify and prioritize the type of notification I’m hearing. The app inherits the standard system notifications so it’s very easy for me to lump in the alerts with all of the other distractions on my phone. Maybe this is just a sore spot for me since I tend to try to ignore my generic notification sounds during the work day. But after missing several client messages that came in to the same tune as news alerts or Instagram likes, I now have to constantly check every notification I receive. Hopefully I’m not missing a setting that’s already there, but this small feature would vastly improve my workflow :).Version: 3.2.1
✓ Ringtone!Please make the ringtone either a regular iPhone one or make it so that you can change the ringtone in settings!!.Version: 3.3.6
✓ Simply doesnt work. Support talks a lot, but does nothing.Call quality is great. But actually making an receiving calls isnt something these guys have quite gotten the hang of. I actually upgraded to a new IOS to use their beta, at the suggestion or their tech support, who said it would fix my issues - something I should NEVER have had to do with any proper app, as it risks slowing down my phone. Making calls frequently results in a “call failed” error, even for valid numbers Ive dialed via the app before. Answering calls many times results in a dropped call. And calling the people back is glitchy! Absolutely not a serious solution, at best its some kind of beta (not even a working one). Tech support is “nice”, but does absolutely nothing. No one from engineering ever addressed any of my multiple issues. Had high hopes initially due to solid sound quality, but this just cannot be used for business or even personal purposes as is..Version: 1.5.0
✓ Support is Non ExistantWe’ve been using OpenPhone in my office for several months now. The product is great but the technology is lacking. It’s very buggy, although the iPhone app functions better than the Windows desktop app. And tech support is non-existent. Ironically, there is no way to have a phone call with anyone when things aren’t working properly. You can only text or email them. I question whether it’s even a human being on the other end. They don’t even seem to understand your problem. They just email links to their (completely unrelated) tech support documents online. Too bad! I would be singing their praises from the rooftops if they would only provide some way to have a voice conversation with an actual human..Version: 3.2.6
✓ OkIt’s a good app, though it’s a bit expensive - $17 AUD/mo. The only thing is I keep getting emails telling me I have to ‘register my business’ whatever that means..Version: 3.4.2
✓ 1 star for the launch screen because app sucksCouldn’t get through past phone number selection. Only buttons appear are Sign out and Search for the phone number. 🥴.Version: 3.2.1
✓ Good but not excellentWould have been great if it was able to receive SMS from banks and government agencies like any regular mobile phone..Version: 3.3.4
✓ Zero security but great customer serviceBe advised that there is neither password nor any way to delete messages. Shocking, yes? Instead of a password (if you log out), there is a pin code that is sent to your email address. And with no way to EVER delete your messages, this would not be the ideal app for anyone wishing security in communications. The kicker is that they used to have a password before October 2019. The ability to delete messages was done away with sometime over the last year. I would have give it a single star we’re it not for the wonderful customer service. I had several questions and they were all answered promptly and helpfully..Version: 2.0.10
✓ Unreliable ApplicationsIf you are thinking about using their service, don’t. Their desktop applications are highly unreliable. They update them at a very high frequency and the auto updates break the app every single time in which you then have to manually uninstall the application and reinstall it just to work and this is every two days. Their phone app lags when making initial connections and the service quality isn’t great on the receivers end. The poor development of their desktop applications alone is probably the most frustrating thing about their service. If only they’d make it possible to disable auto updates until they actually make them work. You will be best advised to spend your money elsewhere. I’m not sure why there are so many highly rated reviews, they must be paid for..Version: 3.4.0
✓ Poor connectionConnection is bad both making call and during call.Version: 3.3.4
✓ Changed ratingUpdate: Two months and a lot of confusion later, our numbers were finally ported over! I’m so glad that we can use this to keep our US numbers... that was one of the main reasons we chose this company. It’s still only a 3 star rating because my texts frequently fail to send. It’s not a wifi issue because I can text from WhatsApp and Messenger just fine. It seems to occur mainly when I’m texting a group. I have a request out to customer service... if we can remedy this problem I’ll be glad to bump the rating up again. Original post: My husband and I just moved overseas and needed to find a way to keep our US numbers active. Everything we read adore this company said that we could do that through them. Not true. We have contacted them, we have contacted our US phone carrier, we have filled out all the forms we’ve been sent and our numbers still haven’t been ported over. And customer service has stopped responding when we reach out for help. Total silence on their end. 100% disappointed with this company and their service..Version: 3.0.1
✓ It’s okOk, call quality is pretty bad and needs an upgrade. App is spotty at best. Needs a bit of a dev overhaul and focus on the fundamentals..Version: 3.3.4
✓ Accessibility problems with voiceoverReplying the calls is not accessible..Version: 3.2.6
✓ Many problemsConstantly losing calls. Slow to connect. The only reason I’m still a customer is the pain of switching..Version: 3.3.4
✓ ScamNever worked, account was under review the entire time, still charged.Version: 3.3.4
✓ Won’t let me submit the authentication code I receiveI tried to sign up and received the verification text but when I try to submit it it won’t move on.Version: 3.0.1
✓ Lots of issuesPeople have told me some of the weirdest things that happen when they call or I call. They say my name comes up as someone else named Michael something but it's no where near that. People tell me the ring on their end is an old time telephone ring and most of the time it rings like ten times on their end before it ever rings on my end. I have a ton of trouble making calls, such as calls won't connect. Lots of noise in the line, people can't hear me. Echoing and cutting out are all major problems with this phone app. I wish I didn't get my work number through it because now that I have the number printed on all my business cards and have used this my phone number for six months now, I hate the idea of switching numbers to get a new phone app so I am stuck with all the issues. I do not recommend this app at all. It's terrible. Two stars because at least the app exists to use it and it does work for the most part, just a lot annoying troubles..Version: 3.3.7
✓ Says to create a new number but have to put oneYou have to put an existing number to make one.Version: 2.0.16
✓ Great and excellent. However not ringing in silent modeHi. The app is excellent as is what I’m looking for. However I cannot receive sound or vibrating notifications when the iPhone is silent mode. Only visual notification. Also my Apple Watch doesn’t notify at all. Is there something I need to fix. Thanks..Version: 2.0.5
✓ Not a great actual VOIP replacementThis has more of the feel of a messaging platform with voice options than a voice platform with messaging options. Not straight forward or Intuitive to use at all..Version: 3.3.4
✓ Connection issuesSlow connection sometimes and majority of the time when calls don’t come through..Version: 3.3.6
✓ Service went to crapWe use open phone for a business line. In the beginning it was bliss, and we told our other business accounts. Somewhere along the line, i couldn’t hear any calls. Like when i answered, they couldn’t hear me and i could not hear them. Everyone we had saved in our contact book, lost their names, so we had to back and re save numbers again. The phone issue happened with some of the people on the team, and others were not affected. We reached out for support multiple times and was passed around to support tech and rep who never really handled anything. When we threatened to term the service, that’s when they started to put in some sort of effort. In the end it resulted to a security issue, which their it department wouldn’t set up a meeting with our it department ti work out any thing. So we continue to use the service because we have not found anything yet that works, and it’s been our contact number for 2 years, but sad it’s turned into a paid nightmare. When I’m at work, i have to disconnect from the wifi in order to take calls, which are distorted and they hear me being choppy anyways. And it still doesn’t work or sound any better when I’m at home. But when I’m on the work wifi the calls have no sound..Version: 3.3.1
✓ Bad connectionAwful connection at times with delayed response.Version: 3.5.2
✓ AwfulDoesn’t work.Version: 3.2.6
✓ Not what it once was!Have used this app for 2 years now but lately it has become unreliable. Can’t receive calls, calls drop out. Customer support not always available for support. Just feel like it’s not what it once was and it’s causing stress..Version: 3.4.2
✓ Absolutely awfulI have not been able to receive text messages since I switched and moved my number from AT&T to openphone. They keep blaming it on AT&T and AT&T blames it on them. It’s taking me three weeks to get my account number and pin number for them to bring my phone back to AT&T and now the pin number does not work. I’ve spent another week trying to get a new one and still can’t. There is no phone support and they are very slow at responding on email. Now I cannot make outgoing calls without it hanging up. My patients and other doctors have not been able to text me for over three weeks and I am losing so much business and have made a lot of people very upset by not responding. I’m not even sure if I’m getting all my phone calls. don’t go with this company. And if you go with a different one make sure they have phone support because this is just crazy..Version: 3.2.6
✓ Used to be perfect before the recent updateThis app used to be absolutely perfect it used to be one of the best apps I found. Now it is absolutely terrible since the new latest update. You can no longer listen to your recorded calls in the background. Also if you are listening to the car recordings through your phone and you have your screen to time out after a certain amount of seconds. The call recording will go off and go all the way back to the beginning of the phone conversation. also since the new update it now calls through its own ringtone which is very annoying as you cannot turn it off..Version: 3.3.1
✓ Voice to textI love the convenience and most of it works quite well but the voice to text is terrible! Also, can you pair it with Apple CarPlay sometime soon? Thanks..Version: 3.3.5
✓ Waste of timeNothing but hassle. First my account was locked due to suspicious activity. Had to prove I’m a real person. Then billing issues. Now it won’t even let me login to use my US number. Beyond fed up with this app. Off too find a better one that actually works..Version: 3.3.0
✓ 𝐑𝐔𝐁𝐁𝐈𝐒𝐇𝐂𝐚𝐧𝐭 𝐞𝐯𝐞𝐧 𝐬𝐞𝐧𝐝 𝐚 𝐬𝐢𝐦𝐩𝐥𝐞 𝐭𝐱𝐭.Version: 3.1.2
✓ WadeApp is good but buggy.Version: 3.4.2
✓ Horrible and unreliableConstantly have problems with the messaging features where I’m unable to receive or reply to messages which in turn has made me lose a lot of clients as I use this for work. Would definitely not recommend..Version: 3.3.4
✓ NotificationsI would like to suggest that a louder sound notification could alert me for phone calls and text messages. Currently I only receive notifications when I have my phone open and I’m looking at the app..Version: 3.3.4
✓ Scam.I just paid for a subscription and my account got blocked not in 5 minutes later without any other way of contacting the support team, this payment will continue to be taken out which I think is ridiculous..Version: 3.3.6
✓ Calls don’t workI can text through open phone but calls don’t go through, both incoming and outgoing. When I called for help, I was told they don’t have enough bandwidth. Seems like there’s no fix and yet I’m still paying the same monthly fee as a year ago when it did work. Not great, or even good..Version: 3.3.3
✓ Messages don’t always appearMy phone gives me a notification that I have received a message but when I open the app, the message is not there. I try closing the app and reloading and the messages are still not there..Version: 3.5.0
✓ Not workingI’m in Australia and I just uploaded the app and it’s only giving me the option for USA and Canada. I can’t access help and support either. The settings is pretty limited, can someone please contact me ASAP!.Version: 1.5.0
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OpenPhone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OpenPhone.
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