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Tone It Up: Workout & Fitness App Complaints & User Negative Comments 2024
Tone It Up: Workout & Fitness app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tone It Up: Workout & Fitness? Can you share your negative thoughts about tone it up: workout & fitness?
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Tone It Up: Workout & Fitness for Negative User Reviews
✓ Completed Workouts Not Marked As CompletedIf you start a program too early, even just to bookmark it for later as your week winds down, it will assume you’re moving through that program. Then when you actually start the workouts, it will no longer mark them as complete as you do them because you’re out of sync with the cycle. This means keeping track of the workouts in your head or in a planner, or going back to your profile and activity log to see what you’ve done...rather than having your progress appropriately tracked in the workout program. You also don’t get the gratification of seeing a workout marked as complete when you’re done. And at the top of the page, it only says you’ve completed a fraction of the workouts. It’s a frustrating to see the app not tracking your success. Also, since I’m already out of sync, the next four weeks will be like this. I don’t want to restart the program and mess it up further. Customer Service tried to help but they just said that “you’re in week two” and I had no idea what that meant until I went back and read a response to a similar review here from November. I love TIU but really want them to fix this!.Version: 2.1.0
✓ New app needs improvement; now is like other fitness apps out thereI typically don’t take the time to write reviews, but after experiencing the same issues many others are describing I felt compelled to do so. I will start off by saying I am a long time TIU member. I like the new look and layout of the app. However, I don’t like how I now feel isolated in my daily workouts and don’t have group support I previously did. It is also frustrating that some of the workouts I have completed don’t get marked with a “check.” I completed all 7 workouts on week 1 of the schedule, yet my app says 5/7 workouts completed. This is disheartening and discouraging. And to the person who responds to these reviews - yes, I understand how the new app and programs work and are populated. I don’t I need a generalized comment back explaining it like so many other reviews have gotten, even though it’s unrelated to the primary complaint. Those type of replies make me feel like the TIU members don’t matter and concerns aren’t being taken seriously. I want to continue subscription to TIU, but feel like it no longer has that special quality and sisterhood like it used to. I’m seriously considering not renewing my membership once it expires..Version: 2.0.3
✓ Missmary_bbnI just read a handful of below average reviews for Studio TIU. I typically am the girl that does her research before making a commitment to purchase a subscription but I have deep love for K&K and I have been a proud member of TIU for countless years!! I have given K&K free shoutout advertisement on social media, purchased all their dvds (the dvds are amazing), and purchased loads of items online and at my favorite store, Target. I am a huge fan! I was on the fence about the app because of my wifi connection. I finally took the plunge and purchased a full year at a discounted members only amazing price but when I attempted to use it ONE DAY after my free trail it kept freezing during the on demand videos while screen mirroring to my AppleTV. I contacted them that day, on MLK day and got a response the very next day informing me that they do not provide refunds. I should’ve read that prior to making the yearly commitment purchase but I have never known a business to not refund an unhappy customers order. Needless to say I am extremely disappointed and shocked that my money wasn’t refunded. I admire these girls and I have proudly followed them for years. I even bought a new router/modem and have blazing fast WiFi speed and the app still continues to constantly freeze during screen mirroring to my AppleTV. I have done all I can do to make this app work. I would happily give it 5 stars if it did..Version: 1.4.7
✓ Wish I could link to my SpotifyThe workouts are good but the music is really dull - would be great to be able to add in my own music. Also since the update the app has been really glitchy which means I can’t access the workouts half the time..Version: 2.0.2
✓ No sound, no point!I’ve got the most up to date IOS on my phone and even with volume on full there’s still no sound to the videos. Subscription is being cancelled :(.Version: 1.4.13
✓ DisappointedTone it up girls always had great workouts affordable for everyone, with many free workouts. Since the very beginning I was a huge fan on their YouTube, bought multiple DVDs etc, and never in a million years should I've known that I'd be leaving a negative review for them!! but This app.......is a massive turn off... it's around A$20/month subscription which is VERY expensive for an iPhone app, No free videos whatsoever. I used to follow all of their summer and bikini series. Now it's just impossible to follow without spending a fortune on this app! Their YouTube channel has turned into a 'talk' channel with very very limited free workouts. Their greed for money has killed it for me. + app functionality just doesn't worth the money. I'd rather pay for selected workouts than a stupid expensive subscription..Version: 1.4.8
✓ Honestly, tone it up is a sellout company.This app is a joke and another way for tone it up to get more money. These girls used to be so down to earth and put so much work into the content they produced. If you watch older TIU videos, you’ll understand. However, over the course of the last two years they’ve become a greedy sellout company. If you follow either of the owners on IG you’ll see them living a life of luxury more than putting into their company. Now, I do agree that they have absolutely every right to be proud of themselves and indulge, but this company has become something so different from what it once was. There’s been no evolving and growing. It’s been a downhill turn for them and it’s pretty obvious with the content they create. Most of the videos on this app are half assed and it’s mostly just a bunch of “in shape” girls standing around laughing and maybe doing a workout. Everything is so unprofessional. I honestly don’t know how karena and Katrina stand behind such a pathetic excuse for a brand anymore. But hey as long as it makes you money right? Save your money. Go on Pinterest and look up tone it up workouts..Version: 2.0.3
✓ Won’t open!!Whenever I click on the app to try to do anything, it loads, then closes! I can’t log in - I can’t do anything. I get all the notification which is awesome. Too bad I can’t see what they’re for..Version: 1.3.6
✓ Great workouts but app has issues :(I was so pleased so find K&K have their own app now. I used to follow TIU on YouTube 8 years ago and came back now to get ready for summer. The app has great workouts. I like the fact you can do a class, but prefer the on demand section where you can choose which body part you want to work! The planner could be better. I can’t see what I’ve done last week. Could be nice to have it in a monthly schedule form. Also the daily workouts don’t work or are very slow to load :( Today I also found I can’t play any on demand workouts! It’s asking me to subscribe, even though this is my second month in subscription. Please resolve the issues. I’m missing my workout today because it keeps bringing me to the subscription part every time. I’ll cancel my subscription if this keeps on going. Just a little update. I had to cancel my subscription due to constant issues with the app, somehow my subscription was still renewed for another month! I cancelled it yet AGAIN. Hope not to get charged next month for something that doesn’t work as it should..Version: 1.4.4
✓ No sound without headphonesThere is no sound from the speakers of either my iPhone or ipad unless I use my headphones. All the other apps on my devices do not have this problem..Version: 1.4.8
✓ Awesome! Not a single problemHi I’m just one of HonestGurl2008’s triplet sisters and we use the same account for stuff like this. I was never overweight but I have never been the healthiest eater. This app has helped me, Lena, my sister Maya, ( aka HonestGurl2008) and Ava. As the oldest of us I am the leader and I need to be showing them and our 4 younger sisters to be healthy and this app really helped me eat better and not crave junk food all of the time. I do my workouts now with Maya,Terra,and Kayla every day and once a week make a new healthy snack with Ava, Christina and Anastasia. We have all started being happier and even my parents have been getting in and helping out. A year ago I if you would have asked me how our family was, I would have said that I was a junk food addict, one of my triplet sisters was overweight and one was always low on energy, and that my four younger sisters all had anger, anxiety, and depression disabilities. But the food and workouts have helped us all be happier, calmer, have more energy, and healthier. You guys really are an answered prayer for all of the people who need you help..Version: 2.2.0
✓ Great content, very poor executionI love the videos, but the experience as a user is awful. PLEASE do something to help this app and the videos load faster. Let’s be real, the reason we’re using this app is to get a workout in, not see “who’s in class with you.” The amount of time it takes to load all the photos of the girls supposedly currently using the app is absurd and unnecessary. If my connection to the internet isn’t lightning fast when using the app, then it’s rendered useless. Videos won’t load. Sometimes the sound plays, but the visual will be completely white. I’m almost never able to take a scheduled class for this reason. I have to stick to on demand just so I can restart the video when it doesn’t load properly. I’m also never able to mirror or cast it to my Apple TV, which is incredibly frustrating. Lots of bugs there that need major work. Did anyone even test this feature in QA? I’ve been paying for this app for awhile and have considered the yearly subscription because I do love the videos, but honestly, this app is not worth the price. The content is, but the design and execution is not. Please tell your devs to work on this. Or hire new developers that understand how to fix it. I would happily continue paying for this app if it wasn’t so frustrating to use..Version: 1.4.10
✓ Noise doesn’t workFrustrating when I use my iPad the noise doesn’t work.Version: 1.4.12
✓ Love the app, but there’s some changes that need to be madeIt would be wonderful to have the option to change week #s for the program. For example, I needed to switch from a higher intensity program to TIU Pregnancy around 20 weeks pregnant. Simple enough to change, BUT it started me on week 1 instead of week 16 or so, which is where I should be. This program is designed for someone who opted to do the pregnancy program from the beginning. It’s frustrating because I have to scroll to the proper week (and remember which week I should be on) every single day to get to my workouts. I’d really like to be able to manually override which week of a program I’m in, regardless if it’s TIU pregnancy or not. I’ve had the same thing happen when I changed programs, decided it wasn’t my jam, and went back to my original one. If SWEAT can do this, why can’t TIU?! Community board?! Why can’t I access one on the app? I’m not a huge fan in the sense that the only way I really get community support is through the Facebook group or following others through IG. I’d like the option to talk to the community through the app. Other than those two things, I do love this app & TIU. The workouts are a great for days when I’m short on time. They are quite efficient even though they’re shorter in length compared to the workouts I’m used to..Version: 2.4.4
✓ Not sure how to feelI love the workouts and the app is great however im not sure what I’m paying £11.99 a month for? You can find a large majority of the workouts on YouTube for free. Also the daily toning moves are free on the TIU website. Plus you don’t get any nutritional information for the £11.99....Version: 1.3.8
✓ Just okay.I have followed TIU for several years and I must say I prefer the way it was done on the website before the app. The app does not have a weekly schedule or assigned workout for the day anymore. There only seems to be an “example” of a weekly schedule listed. PLEASE BRING THIS BACK! The app really does not have many features that can be used unless you pay for the subscription which is not cheap. I understand that the cost of the app is less than a gym membership but you can’t really compare the two since one is at home based and the other offers a variety of equipment, group classes, saunas, etc. I hate to say it because I love TIU but the app is not my favorite. TIU has taken away almost all of it’s free content and it is pretty disappointing, especially for those who knew TIU when they were a smaller company. Update to my review based on the developer response: The point is, you took away the weekly schedule/ daily workout feature that was available to ALL and now it is only available if you pay the monthly subscription. Not frickin cool. I understand if TIU wants to make certain features that are new available only to those that pay the fee but to take away features that were once available to everybody and only allow those that pay to use them going forward is messed up. It is starting to turn off a lot of your long time consumers..Version: 2.0.3
✓ Full screen feature impacting castingHi there, love this app but now I see next to the ‘cast’ option the ‘full screen’ option has been moved. For some reason now when I cast, it wants to play through the phone and the TV, out of sync, and when I finish the workout the app doesn’t register this has happened so I have to manually track my workouts..Version: 2.4.12
✓ Tiu fan for a long time but workouts aren’t challengingThere is something to be said about how amazing this community is! So supportive and uplifting. I have been a member since 2013 but I don’t find the workouts as effective as OG tiu. I miss the old tiu days where they would tell you to do cardio on certain days, just telling me to do it 2-3x/week is not enough. I need the push of someone scheduling it for me like they used to! Then there is the struggle of the programming. The idea is nice but I wish they just did the weekly workout schedule like they used to, and everyone was automatically signed up to take these classes on specific days rather than always having to sign up for different plans. It really makes me lose momentum. Then I wish I could edit the workouts schedule as needed. I know this is encouraged but wish I could physically change the order if I want. Or even Delete one for a rest day and add a workout if I need more of a challenge. There should be a “build your own program” section if they won’t bring back the weekly schedule. I feel very limited with each program..Version: 2.4.2
✓ Super buggy and slowWas excited to use this app but it’s so slow. Workouts won’t load for me. Tried deleting and reinstalling and it’s still bad..Version: 2.7.3
✓ Casting doesn’t work with version 2.2.0Ever since upgrading to the latest version, I haven’t been able to cast to my chrome cast..Version: 2.2.0
✓ Can’t even create an accountI can’t create an account through any of the options. Waste of space. Deleted..Version: 2.7.9
✓ Doesn’t mark workout as doneThe updated app no longer marks workouts as done after I complete them, so even though I’ve done most of the workouts in the program I signed up for, it will never mark my program as completed because it’s not marking my workouts as done-frustrating! Also, what if I don’t want to join one of the limited programs to choose from?! None of them work exactly right for my desire, I wish they would just have a “normal” workout routine like the old app. Open the app and click play, that is why I paid for this app two years in a row. Now IIII have to choose a program, and IIII have to choose my workout. I want to be able to just open the app and click play. Furthermore, I can no longer mirror my phone to my tv and have the video take up the whole screen, it is always vertical, and I want to see my workout horizontal so it's big on the tv. Maybe with chrome cast you can make it take up the whole screen but I don’t have that. I am pretty disappointed with the changes, I’m not sure I will renew unless they make it more user friendly. Either more program plans or a regular TIU plan like before, I don’t see why they can’t add in a regular program. Fix the glitch where workouts aren’t marked as done. Let us put the video horizontal so it takes up the whole screen..Version: 2.0.3
✓ Not inclusiveAfter all these years I’ve messaged TIU even 5 years ago to get them to add captioning or subtitles to their videos and still nothing. I just get the chirpy “we are working on it girl!” I am appalled when you consider that Peloton, Apple Fitness, FitOn, and numerous other popular instructors like Sydney Cummings etc and they ALL provide Subtitles to their videos! I’ve been a member of TIU since 2017 and have brought this issue up repeatedly from a D/HH perspective and it’s been ignored/unacknowledged. I’ve emailed countless of times. Quite frankly......it’s unacceptable in today’s world of technology and the amount of d/hh people that people are unaware of as it’s easily recognized as one of the most hidden disabilities there is..Version: 2.4.8
✓ Subscription based pricingIf you’re looking for an app that you’re not constantly paying monthly fees for this is not it. There are other apps out there that do exactly the same and offer the same features without the ongoing cost. However if you don’t mind the monthly cost it’s not too bad but there are cheaper options out there..Version: 1.3.6
✓ The app changed.. and so did the workouts.I’ve been following Karena and Katrina for years. I LOVE their beach babe workouts. They were consistently changing, they were almost always on the beach and that was a HUGE selling point for me. I won’t be renewing for a few reasons. Recently, there have been less and less workouts on the beach and more in their studio. Those are fine, but not why I joined. Than they updated the app: it is beyond frustrating. I have an updated iPhone and when you go into on demand workouts you can’t tell which group is too what photo... they are all off center 🙄. It’s a lot harder to follow and they aren’t loading enough new workouts for me to continue paying for the app. I will still follow those babes, because they are amazing. But the app, and the workouts need a LOT of updating and help. One more thing. There needs to be an option for longer workouts. 19 min and 34 min are great for when I’m rushing but it’s beyond annoying to have to look up another workout fast forward through the warm up just to get a longer workout. I’d love the option for 46-1 hr long classes for the days I want that extra umph..Version: 2.1.0
✓ Love TIU! But the app has room for improvementLet me start by saying I’ve been a TIU member for a few years now and I just love K&K, their positivity and community!! I love the workouts within the app, but I have a very demanding job and need to be able to do a class within small windows of time. Please add a function to be able to take the studio class at any time of the day with the push of button. Please! This would be so helpful. With busy lifestyles you want to fit in working out whenever you can, and having to wait every half hour or every hour on the weekends has me having to do other workouts. Also the search function in the on demand section does not work. So if I miss I class and I want to take it the next day, I cannot find it. It’s so frustrating. Also please please add a function to save to favorites!! I’ve seen this mentioned a lot in the reviews and should be something simple to add in and it will make a lot of girls happy. Lastly, it would be great to be able to track your water and a calendar to see your workout progress. These small updates will make this app in a class of its own. Thank you!! Xoxo.Version: 1.4.12
✓ I love the app... when it worksI’ve been using this app for just over a week and I love it... when it works. I’ve only been able to do one live studio class successfully. All of the others I’ve tried to do have kicked me off within the first couple minutes of the video. So, I’ve been doing the on demand videos instead but those have also been having some issues. Sometimes the voice over lags creating an annoying echo, and the video will just disappear. The voice over will continue but the video portion becomes a white box. Then today I went to do the daily moves and the forward/back arrows to continue onto the next exercise wouldn’t work. I restarted the app, then my phone when that didn’t work, and it was still giving me the same issue. My iPhone is up to date, my phone screen is clean and I have a strong WiFi connection. Unfortunately I can only assume these are bugs within the app. As I stated in the beginning I do enjoy the app. I just hope these bugs are fixed soon or I will have to stop using it..Version: 1.4.1
✓ Love this app - when it works wellGirls, I gotta say - I love TIU and this app. The reason for my 2 star review: this app is constantly buggy. It has kicked me out of programs that I have signed up for (and made progress against) a few times. When I go back and re-signup, all of my progress towards the program is lost. 🤪 The casting feature is out of sync when sending the app to my tv. If I pause it to grab a water and come back to resume, the phone and tv fall out of sync and I scramble to adjust the volume settings or silence my phone. Also, sometimes weird quirky things happen in the app. For example, Workout photos don’t align (I can send a screenshot if that helps), but half the image is off screen and the other half is not. Also, I have to manually fast forward the video to trigger a completion when finishing a workout when casting. These things are small, but interfere with the actual exercises and workouts! It took me a while to get used to the updated version. But I have noticed that this update is not a stable software version. Need to revisit the quality here..Version: 2.1.0
✓ Love the new version but it still has issuesI love the new version of the app, especially the filtering option. I do miss the weekly schedule! Bring it back!!! Before I started a program, I missed having that guidance each week and I know once I’m finished with my current program, I’m going to want a break from programs and want a weekly schedule to follow. There’s a sample one in the app but it’s the same workouts each week. I want to be told which workouts to do that vary by week. I am finding some bugs. When you go to On Demand workouts, the names of each category is not showing up. When I first downloaded the app, it would check off my workouts after I completed them. Now it doesn’t. It shows that I haven’t even done them. I also don’t like how once I complete a week in a program, it doesn’t move to the next week. Each time I open the app and go to my program it goes to week 1 even though I’m on week 2 (technically 3 but it won’t check off my workouts). I wish there was a way to manually check off each workout and I wish it would move to the next week after I complete a week. Other than those issues, I’m loving it!.Version: 2.0.3
✓ Not freeNot a single workout on this app is accessible for free. its $99.99 a year. i signed up and deleted it right away when i figured that out..Version: 2.4.11
✓ Good but not for beginnersOverall the app and programs are good. However, I’m very new to exercising and I struggled with a lot of the moves. I gave the app the full 7-day trial before making a decision to cancel the subscription and deleting the app. Being a beginner to exercise, I felt a lot of the exercise moves were difficult and I wasn’t getting the full benefit because I couldn’t do the moves properly. I also want to point out there were no modification demonstrations for the moves that are more difficult for people that are new to exercising or less flexible for some of these moves. If the videos had someone doing modified moves for me to do and get the full benefit to my potential then I likely would have continued my membership, but I felt there were a lot of moves that I was just sitting there watching or spent more time trying to get down the form and technique than I did actually doing the moves. Again, someone who isn’t new to exercise, I would definitely recommend this app to them but would tell someone new to exercise and just starting out to look for something else..Version: 2.4.11
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