ID.me Wallet Negative Reviews

ID.me Wallet App Complaints & User Negative Comments 2024

ID.me Wallet app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using ID.me Wallet? Can you share your negative thoughts about id.me wallet?

ID.me Wallet for Negative User Reviews

✓ Horrible customer service.It has taken weeks and the bot runs me around in circles.Lester paulsonVersion: 2.0.10

✓ Shadonna Ross Angry customerThis is the worst service I ever experienced, I need this service to verify myIdentity so I can receive unemployment mine isn’t working correctly and I’m not able to speak to a a customer service agent no one will contact me back online I have left several open cases no contact you it’s been over a week no one has contacted me is holding up my funding I have four children and I cannot afford not to receive my unemployment this is been a very frustrating process.DonnarossVersion: 2.0.5

✓ Needs some workI love the concept but they need to fix it so you don’t take 15 mins trying to login..NoahwiVersion: 2.0.10

✓ I hate it hereLiterally can’t verify your identity on it.2016 is the yearVersion: 2.0.10

✓ For Customer ServiceThey never call you back send you messages saying they will contact you and never do Not sure why Unemployment hired this company they don’t do their job like they promise.Peoples 1 SalesmanVersion: 2.0.5

✓ Doesn’t workThey don’t update your info even when you are validated..GarryHolmanVersion: 2.0.8

✓ Cannot sign in on the app itselfIt’s unfortunately your company has a problem with your app that needs to be upgraded or updated to use operate correctly. Unfortunately, your app does not allow. Anyone to sign in unfortunately through the app it comes up with an air report..Farah AnnVersion: 2.0.10

✓ Where’s the customer service?I reached out to get assistance in unemployment I’d verification and no one has reached out to me yet. Beyond frustrated with this app..JaythetrainerVersion: 2.0.5

✓ Identity Verification is expiredMy verification for my identity has expired and there’s no way to submit my new drivers license or any kind of documents to verify my identity..Hoser75Version: 2.0.8

✓ Overly complicatedUsing the app I find myself having to login about every other minute just trying to upload documents to verify my identity. And while using my PC, the front of my license uploads, but the back twirled for over ten minutes before I just quit and closed the page. I have used other security programs that are FAR more user friendly. Just who did you blow to become the chosen security protocol for the federal government???.TDonilyVersion: 2.0.8

✓ SimplifyI cannot navigate this app at all. Literally does me no good..Gummby0neVersion: 2.0.5

✓ Good app but annoying login promptsDownloaded the app for convenience, but it keeps prompting for logins with in-app browser pop-ups. Defeats the purpose. I understand if pop-ups occur for security settings change, but to logout, it even pop-ups for browser login. You can’t cancel, just keeps popping up login window over and over again. You can’t go back in the app even after closing the app; it goes right back to login window in the app. It seems like QA process was skipped, and causes doubt for a secure platform performing id verification to not pay attention to details. I will just use the web site for now if the product is still useful, but any configuration workflow within the app is not up to normal software standards. Hoping it improves!.SavyChoicesVersion: 2.0.5

✓ InfuriatingIt won’t let me add my address or photo Id to my profile. I’ve submitted request for help since March and only get I’m sorry for delay emails. W/o this being verified I can’t get unemployment. No # to call either. Don’t start something that’s not ready.Kitkat 1976Version: 2.0.5

✓ I.DIt’s crazy that I put my email in an y’all so spell my name wrong.AevtidgVersion: 2.0.5

✓ Not to bright...App over all is great however when signing in for an individual acct they have everything for teachers first responders and military etc... I just wanted for Nevada PUA SS# green card and state ID Looks like you have to contact support and that takes a while..ThamofoVersion: 2.0.5

✓ UnfortunateThis app seemed to have tons of potential. But it’s unfortunate how the app carries such a “secure” philosophy for just a persons identity information. Can only carry one account across multiple devices if you’re using a single state identification card. I can’t have a card on one device without that credit card following on all my devices. Worthless..Dlo.fashoVersion: 2.0.8

✓ Something went wrongApp kept crashing and would not open. Kept saying “Something went wrong” Try again later.DoggypoosVersion: 2.0.5

✓ Fraudulent App—selling your infoWon’t let you sign up if they don’t like your email address. They want to take as much of your personal info as they can and sell it to whomever pays $$$ Ethical? I think not..Reality SalesmanVersion: 2.0.10

✓ Unable to renew resident cardUnable to renew resident card in app and website. Takes you back to log in repeatedly when you attempt to renew. Two tickets submitted to help desk and no response..R6-1-1-1Version: 2.0.10

✓ AssistanceHello I’ve been asking for help for 2 months but you keep sending me a “we apologize it’s taking so long” auto message..Billyjoe1001Version: 2.0.5

✓ Limited FunctionsDoes not have the option to add custom categories. No face Id login. Cannot add my drivers license as an ID..Shiva135Version: 2.0.10

✓ Verifying meI am very confused how fully verify and how to add card to my wallet. This is spider to be simple but is confusing beyond..Montucka BuckVersion: 2.0.10

✓ ReviewHard to use.Iron hobbitVersion: 2.0.10

✓ This app is a jokeIf u try to upload ID for unemployment instead of app allowing u to do that it dents you to help center how to do it. Is not helpful at all. Is also not possible to add address. It pull all out my Google account. What if I don’t want my personal address of phone number to be attached to Google account. This makes no sense..Vz88888Version: 2.0.5

✓ Seriously unhappyI have been waiting for contact for almost 2 months to verify my identification for unemployment been without money for two months desperate get it together please we’re in a pandemic.Gigi&3Version: 2.0.5

✓ It’s dumbI have submitted my identification more than 20 times and the unemployment still can’t identify me or say it incomplete I’m tired and frustrated you can’t get a live person or nothin I can’t get my unemployment until this stupid thing identifies me..NayNayAllTheTimeVersion: 2.0.5

✓ Can’t establish a money accountI don’t have a clue how to open a deposit account so how to do that. I am having trouble understanding the site..IvylwsVersion: 2.0.5

✓ Terrible Customer SupportIt’s been days since I submitted a support request and have received no answer at all. It’s shameful they don’t even have a phone number..Santii_99Version: 2.0.5

✓ ReviewCustomer service is level zero people are loosing out on benefit’s because there is no help. Oh and I need a nickname for this crappy review and they all been taken what a joke..HdjdifjdidudVersion: 2.0.10

✓ Bare bones appUnfortunately, the app is pretty lacking when it comes to features. In addition, I highly recommend NOT using two factor authentication because the app forces you to sign in again every time and there’s no way to turn two factor authentication off. This is an issue because cell service is often terrible at sporting events (because so many people are there) so it’s impossible to sign in to show one’s proof of vaccination. The app should be able to work offline without having to sign in every single time..David.88Version: 2.0.5

✓ To get verifiedYour app just doesn’t work. The site does not work..Michael, QuarlesVersion: 2.0.10

✓ Support is nonexistent, don’t bother with this crappSupport takes a week to a month to reply and when they do it is never with anything helpful. You can only fill out a ‘contact us’ form to contact support, then they never get back to you. If you try to reply to the initial email asking them to follow up, they reply with an email telling you to fill out a contact form, but never reply to the initial support email, they ignore it. I have been waiting for a month to receive help regarding my account and still haven’t received it..UselesshraappVersion: 2.0.10

✓ HorribleCant verify my I’d this app is annoying.SheenatorresVersion: 2.0.5

✓ Contact supportTakes for ever..........$$$Version: 2.0.5

✓ The worstNo direct contact phone number. They take for ever to reply back on email And they can’t even solve anything.. what’s the whole point of having customer service if they can’t help with literally nothing.Miztroar09Version: 2.0.5

✓ TroubleI’m having trouble getting everything verified because I just now moved a new address then the next day was a try again I have to start from the beginning and then he’s needing something else so I’m not really sure what’s going on or if this is even real I’ve spent a week trying to get him just to verify me and it’s going around in circles and I feel like you just getting my information so you can get into my accounts and when it happens it I will follow suit because I’ve heard about these places and I thought this was your night still think it’s legit but why is it so hard to verify Ma identity when you clearly have done a face scan I showed your bill with the address on it I’ve done everything I can do I’m not gonna keep doing it and it’s wasted my time the Mets name is Robert.Punkyb87Version: 2.0.5

ID.me Wallet works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ID.me Wallet.