Ace Retailer Mobile Assistant Negative Reviews

Ace Retailer Mobile Assistant App Complaints & User Negative Comments 2024

Ace Retailer Mobile Assistant app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ace Retailer Mobile Assistant? Can you share your negative thoughts about ace retailer mobile assistant?

Ace Retailer Mobile Assistant for Negative User Reviews

✓ Recent update removes map function!!!The 2/9/2022 update removes the features I primarily use the app for! There is no longer a map to track where my truck is, or any indication of what other stores are on the route, or when they have gotten their delivery!!! The only information the app now gives is Ace’s estimated delivery time, which is just as inaccurate as it always was. This “upgrade” is a big downgrade! If you haven’t updated your app, I recommend keeping the original. Sign me, Very Disappointed!.Listen2KenVersion: 3.16.28

✓ Not workingThis has to be one of the worst work apps I have seen. I go to scan an iteam to see it’s price for a customer and all I get is nothing will happen at all or I will get the spiny wheel of death and that’s it. This app has not worked correctly now in 3+ days can you please fix it so we can do our JOBS.JTL1000Version: 3.16.42

✓ Too many bugsPlease, please fix the bugs!! It’s a great and useful app other than the crashes and weird glitches! Thank you. Would give more stars but too much down time because it doesn’t work properly..WatfirdVersion: 3.5.03

✓ Stopped working when switching to a new phoneI used this in the past to stock shelves with an iphone 10 and it worked fine. However, i recently bought an iphone 14 pro and went to use the scanner but it will never focus no matter what i do. I have tried uninstalling And reinstalling but nothing has worked or improved..Jacob P SchultzVersion: 3.16.39

✓ Lately it’s crashes a lotVery useful do scans for prices, aa getting the SKU number wish is an easier number to spot when putting product back. But it crashes/shut off a lot and slow to restart..GavinflaVersion: 3.8.11

✓ Won’t work with new iphone 14Doesn’t seem to auto focus, the scanner isn’t working. This worked fine with my old iPhone 11.Boston TommyVersion: 3.16.40

✓ Absolutely the worstYou have to constantly login. About as zippy as Alzheimer’s. This app couldn’t beet a slog. Might as well have people walk to corporate a do a physical count.. just poorly thought out and engineered..Lucy-luvVersion: 3.16.49

✓ Barely works!Used to work great before the start of 2022 but now it does not load at all. You may get very very lucky getting into the app every once and a while but thats all you can rely on..LogyBoy17Version: 3.16.30

✓ Absolutely Garbage.Somehow this is both the slowest and buggiest app I’ve ever used. Takes forever to load anything, crashes frequently, and several buttons vital to functions of the app are obscured off screen making it impossible to press them..Vince05033Version: 3.16.45

✓ Not greatFirst of all this app is used on personal cell phones which are not reimbursed by the company. Secondly, the track my truck app is way worse than the original version and very hard to use the interactive map. Lastly, the app doesn’t seem to recognize MANY items and I have to recommend they are added, even though they exist on Acenet already..Lefty1345Version: 3.16.33

✓ Track my truck failDownloaded the app 2 weeks ago to track our truck. (Which has been extremely late for the past 16 deliveries) All I ever get is the error “no data available. Your route has not started yet” Which obviously isn’t true bc it does show up....eventually.Messages GoneVersion: 3.2.09

✓ Needs improvement!This app is a great idea. Unfortunately, it’s not reliable and is in need of some major improvements. It rarely loads for me past even the opening page. Please FIX THIS APP. It’s ridiculous..Gemma K.Version: 3.16.45

✓ App doesn’t work anymore. 😧Please fix the app it is i valuable while working the store. But it stopped working..Lindajparks1Version: 3.16.37

✓ Doesn’t workI sign in fine on internet for Ace, but same login does not work on the app. Tried reset password and that doesn’t work either..BombcopVersion: 3.8.11

✓ Rarely worksMost times the app won’t even make it to the log in screen. Once logged in, search function seizes as soon as you type 1 digit. Scan function usually doesn’t work. Using iPhone 13 Pro with the latest version of IOS..ChrisinbeavVersion: 3.16.36

✓ Doesn’t work anymoreI used this app at work all the time when filling overstock and processing online orders. Seemed to work well, even if it was somewhat slow (I’ll blame that on our internet). However, recently, the app no longer opens on my device (iPhone 13 Pro). I’ve uninstalled and reinstalled the app a few times now but nothing seems to fix it. Very annoying :(.FlimPipperVersion: 3.16.29

✓ Need an iPad Landscape versionWould like a landscaped desktop version for iPad for store use..Bob MeroneyVersion: 3.13.10

✓ One last thingPlease update app to accommodate for the 10 series iPhone and newer screen sizes. Full screen, please!.Joseph GrivoisVersion: 3.10.16

✓ Slow loadingVery useful and convenient app, but it always loads extremely slow. I’m going to delete the app and download again to see if the problem persists. If anyone has a solution, please let me know..Summer9874Version: 3.5.04

✓ What happened ?Worked great for 2 years for me , now won’t scan, shows bar code # ,wheel of death never stops !! Please fix.L ososVersion: 3.16.42

✓ Never loadsI’ve had this app for at least two years, and it absolutely never loads. now that backstock has moved to the app, it’s really causing me some issues trying to constantly get it to load or work. it’s not my internet or cellular service, because everything else works fine..Um its ashyVersion: 3.16.44

✓ Kindly fix the broken instead of enhancingAlmost impossible to connect outside of wifi…making deliveries….wait 10 minutes to be able to close out the order. Way to close the sale…. Can’t make the customer stand there waiting for their signature!!! Camera (scanner) does not wok with iphone 14! Really going to need this in 3 weeks at convention!!! Call Sams Club if you can’t figure out…their scan & go works great! No audible notifications that there is an order. Kind of important?!?!?.ScoopdmsVersion: 3.16.46

✓ Not workingCan’t get past enter user name and password.. I use the same username and password from my account at ace hardware website.Dr.RediskaVersion: 3.0.06

✓ JankyHow I’m supposed to help customers if everytime I go to open the app it stalls out or won’t load got me lookin slow.DickwarlockVersion: 3.16.30

✓ App freezing problem for iPhone 12 Pro MaxThis wasn’t a problem unless I transferred stores recently and every time I would type in a SKU number or an item description to find my product im stocking or helping a customer. The app will freeze on me mid-typing and it annoys me alot. End up having to go to the helpful hub computer to continue my project..Matthew WaldackVersion: 3.16.36

✓ Problems loadingI work at Ace in SC and used this App since June and worked great, but this week it won’t load past sign in page. Same is happening with other employees that I work with. This is causing a lot of frustration. We all have compatible devices, so do not know what problem is..HOnea PathVersion: 3.16.41

✓ App does not accept my loginI downloaded this new Ace Ordering app and it will not accept my login. I get an invalid user name password error. I go to my desktop computer and login to Ace Hardware website using the same user name password the mobile dies nor accept..Sir HikesalotVersion: 3.5.10

Ace Retailer Mobile Assistant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ace Retailer Mobile Assistant.