- 83.4LEGITIMACY SCORE
- 83.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
HCMToGo App Complaints & User Negative Comments 2024
HCMToGo app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using HCMToGo? Can you share your negative thoughts about hcmtogo?
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HCMToGo for Negative User Reviews
✓ Stupid appLet’s start with the bugged per diem amounts… I was grossly overpaid for perdiem which I had to repay, I was given an extra year of leave time on top of the year that I already had which I reported but was told that it was correct…😬🤯. Now this MUST be the most secure app with the most secure bugs because they are requiring 2FA every 24 HRS. This app is a frukking joke. To business owners I say…”find another system”. To other forced app users I say… “I am so very sorry that your company has forced this on you”..Version: 1.89.4
✓ App usageThe app allows for a minimum amount of usage via phone as it does not stack available screens/data easily to allow the user to view options on a smart phone. Scrolling up and down and turning a phone from side-to-sides needed frequently to view data. Users unfamiliar with the regular screen options could easily get frustrated with the app version..Version: 1.76.2
✓ Review of this appThe app is convenient for asking time off; however, it does not let you make changes once you’ve submitted your request. It would be better if you could go in to make changes, corrections, or updates. This is the biggest problem I’ve found. It would also be nice if the schedule was posted by the supervisor on this site..Version: 1.87.7
✓ Absolutely ConfusingI absolutely hate this app. Worse thing my job did was switch to it. The app won’t load unless you remember to force close it after each use. Setting up direct deposit is a headache X 10. If you switch banks or have 2 banks good luck trying to get them set up as it’s a nightmare with constant error messages saying only 1 direct deposit account can be set up at a time or some other kind of error. Why you can’t just go to your direct deposit section and click edit and change your account info and call it a day is beyond me. If you can avoid this app, I highly recommend you AVOID it at all cost..Version: 1.79.1
✓ Does this work?I’ve repeatedly had problems with the app. Especially towards the end of the shift. I can’t move around in the app., it freezes up, I can’t clock out or it doesn’t register that I clocked in when I certainly did and I will clock out and tells me I can’t because I just clocked out when I hadn’t! Sometimes unusual or wrong pages come up and I can’t get them to go away. Other times I can’t get the app to work at all. I deleted the app and reinstalled it but I still have problems with it..Version: 1.69.3
✓ Quit changing the appSince the latest update the “clock in” button is at the bottom of the screen on iPhone 11 and 12 so close to the “swipe up” bar that we often accidentally clock in when our intent is to background the app. Also the little “drop down” arrow to select “clock out” is too small and we often end up clocking in when we want to be clocking out. You need two separate buttons further from the bottom of the screen. Also, if I am clocked in at the moment the clock in button should be grayed out and vice versa..Version: 1.75.2
✓ Needs work on different areas or locations for signalThe app needs some work when it comes down to clocking in and out because of the area or location, I be in I can not clock in or out at the right time. So then I have to call or text someone from payroll to adjust or correct my time. But other then that it’s a ok app to use when tracking your hours and making sure your paycheck will be correct before pay day!.Version: 1.83.4
✓ No Touch ID?Fine once you’ve logged in but would be a 5 star if it supported Touch ID.Version: 1.84.4
✓ I’d give it zero if I could.Literally, and I mean literally the worst application I have on my phone. It will log you out every time even if you say not to. It will log out out and you’ll have to find out certain things about the company before you’re able to log in again. The screen will come up, and be interactive, only to let you know later that it did not pick up anything you entered, because it was in fact, signed out. This app deserves 0 stars..Version: 1.86.4
✓ MehNot super great. still needs some work; Won’t open again after you use it (you have to hard close the app each time) a white screen just shows, navigation within is not intuitive. issues clocking out if you’ve done an overnight. i know this app is supposed to be helpful but managers end up having to take more time than normal to add in all the missed clocks. and there isn’t a way to go back when entering benefits data if you’ve missed something, you basically have to start over again. keep working, team!.Version: 1.69.3
✓ Does it’s job, but…This app has a lot of timesheet utilities and makes clocking in/out more accessible, but it does have some bugs that are off putting. As a user, I’ve had more then a few instances (including right before writing this) where I opened this app to get a “server is unavailable” message, only to then force close and re-open the app and be able to connect and log in just fine. These kinds of things can potentially make a difference in punch in/out times..Version: 1.75.3
✓ It’s frustratingYou have to sign in EVERY time and can’t stay signed in!!! For an app that you have use potentially 4 times on a work day to start work sign in a out for lunch and again at the end of the day. Also if you sign in at 7:30 AM in the morning it will NOT change AM to PM when you dial in 12 noon to start your lunch period. The same when you sign out you have to make sure you change AM to PM otherwise it will show you working all the way through 4 AM the next day..Version: 1.88.3
✓ Not very user friendly.My job switched to this company for payroll. We had ADP before. This app is horribly clunky, not user friendly and a nightmare to navigate. ADP allowed you to clock in/out from the Home Screen. This app makes you clock through several screens just to clock in/out. Also, why do they even have a “fun” section where you can feed virtual turtles or Buffalo. It’s a useless feature that is pretty infantile for an app that is used by professionals to track their time/benefits..Version: 1.83.4
✓ PoorToo many passwords for the same thing, very hard to navigate, not helpful.Version: 1.74.1
✓ Huge usability issuesThis app has quite a number of usability issues that continue to get worse with each update. The level of customization that is available only adds to the confusion and does not allow the user to layout any features that are used on a daily basis. The need to drill down through multiple menus is ridiculous for features like clocking in and out. It should be available from the home screen by default, or at least able to be located there. And on a similar note, when browsing through the settings and opening the profile info, all of the users personal information is available clear as day without any obstruction to anyone who may be near by. This information includes but is not limited to full name, date of birth, and full social security number. Between the daily usability struggles and a lack of concern over personal information security I would not recommend or continue to use this app..Version: 1.84.3
✓ Rna/CnaIt has been good so far for what I have been having to do on it. Still have to learn how to do something’s more on it. But so far ok. It would be awesome if we could clock in and out on it still made it a little easier for the employees if time clock was having issues or to many people trying to clock in all at the same time..Version: 1.85.7
✓ Features limited in app vs. mobile webThis must be a bug. On my iPhone, some options are not available when I login via the app compared to the mobile web interface. For example, I cannot clock in or clock out using the app. On the “my timesheet” panel, it shows that I have clocked in, and it shows the current time, but it is missing the clock in or clock out options. Since I clock in and clock out almost every day, it’s one of the most common features I use, so this essentially makes the app useless for me..Version: 1.86.4
✓ Sing in error message: account lockedWas trying to log in first thing this morning and when I opened app It had an “error message: account locked” I haven’t even input my password yet , and the Touch ID is not working, and I have manually typed in password, I even tried forgot password (which I didn’t, I was just trying to get it to work) it did nothing….first time user and not impressed….who and where do I contact so they can fix this issue????.Version: 1.75.3
✓ Why I gave you two starsThis app has some good applications, but overall it is not particularly user friendly. I always click the Remember My Log In box. And the app never does. Navigating thru the various sections is a crap shoot at best. When I want to check my schedule for the next week or pay period I often get re-directed to another page that is NOT what I need. It might be a good idea if you have a user that relies on this app help you make it more user friendly..Version: 1.72.2
✓ Handy but buggyI appreciate the convenience of tracking all my work details on my phone, but there are several quirks that make it a less than ideal experience: E.G. Auto-filling the wrong time every time I switch tasks, switching am/pm designations that take three or four tries to fix, and sometimes just not being accessible when I need it..Version: 1.84.3
✓ Buggy and insane menusFace ID login never works and I usually end up having to type my user name and password every time. Admittedly our company uses very few of the plentiful features, but it’s wild that every navigation menu item is buried with in at least one collapsable menu item. Usually by the same name. (My Time > Timesheets > Timesheet (other options in that menu include “My Timesheets” why not just one button. Ultimately I appreciate that I can clock in and out on the home page (unlike many other time tracking apps weirdly) But the organization and prioritization of everything else in the app is really frustrating..Version: 1.69.3
✓ Archaic interface for timesheet trackingThe overall app feels like it was designed a decade ago. The most glaring example is in time tracking. I have to imagine tracking hours is one of the primary use cases. If true, why do we need to jump through multiple hoops each time we want to enter a start or stop? It would be fantastic if I launched the app and it simply prompted me to start tracking time (if not currently tracking, or stop tracking time (if currently tracking). And, set rules that remind me to take a break when required by law (where applicable) via push notifications, email, or SMS..Version: 1.86.4
✓ RubbishNo good.Version: 1.87.7
✓ Glitches and restarts after new iPhone updateMy phone updated last night and now the app glitches and restarts after login. The app bas been rendered inoperable. I have uninstalled and reinstalled the app, and that did not fix things. I tried turning the phone off and back on again. Nothing. This does not seem to be isolated just to me, and I am comforted others are experiencing. The same issue. That said, a fix is needed… badly. And quickly please. Thank you..Version: 1.89.4
✓ Difficult to use and outdatedMy job recently switched to using HCMtoGo, and none of us like the app. The schedule is very difficult to find hidden under multiple tabs. The timesheet gives decimal points for your hours, so you have to do math to figure out how many hours and minutes you’ve actually worked. This has caused multiple of my coworkers to go over hours because of how confusingly this app is set up. Please take away all the multiple tabs and make the hours show in minutes and hours. All of my coworkers are great with computers and technology, but this app challenges even the most computer literate person. We have never had any issue using the previous app, TSheets! This app could learn many things from TSheets!.Version: 1.67.6
✓ HCMtoGo is glitchy and slow with iPhone SEThe opening screen always tells me that I’m denied access to this info, but if I click on the menu on the upper left, a drop down menu appears and I am allowed normal access. We use this app to clock in on a desktop. I’m not sure if the option for a WiFi clock in on our phones exists, but that would be much easier and more hygienic. Navigating through your own data in this app , at least on an iPhone SE, is not intuitive and redundant..Version: 1.80.6
✓ Very GlitchyMy god if I had a nickel for every glitchy error it gave me then I’d get 2 paychecks! It logged me out so many times and had to create new password after new password and since their pw options are strict I had to remember long ones. Loading circles are insane! And if you try to refresh app by exiting it it’ll give you another error message saying the app’s server is not working therefore I have to restart my phone and even with that sometimes it still has that server error page so then i have no choice but to wait like about a minute to then re open the app for it to finally function. Keep in mind that I have to deal with this when I have to start my shift! So I have no time for this, it’s bizarre!.Version: 1.84.4
✓ Worst app ever1. People must sign into work before they can sign out so “clocking in” should be on the left and “clocking out” on the right. 2. Constant “server not available” is a pain. 3. The app can only remember your location for the immediate time frame you are clocked in for even though it is the only place you work. 4. If you don’t tell it to save the location, it doesn’t clock you in at all. 5. Why does it require a new password? The old one was working just fine!.Version: 1.84.4
✓ When programmers are allowed to design a user interfaceThe software works, most of the time, but that’s about the best I can say for it. It’s not at all intuitive. I’ve used it for over six months now and I still can’t find what I need most of the time. There’s virtually no consistency between the various screens and how the reports work so what works on one screen doesn’t necessarily work on another one. The same controls and settings will often appear in different places on different screens. Numbers that the app should be calculating in real-time (like how many hours I’ve worked today when I’m still punched in and my week-to-date hours worked) don’t. Even after you punch out, today’s hours don’t show up in your totals until tomorrow. This app could easily be SO much better. But it’s not. :-(.Version: 1.86.4
✓ Utter rubbishThis app is total crap, work put us all on ADP (Another Disastrous Project) to manage our own holidays etc, can’t even get on the app, waste of time, whilst the web based one works, the app on my handset will not recognise password or email, do not waste your memory downloading this rubbish.Version: 1.86.4
✓ Too much bullOur company uses this and TriNet and after downloading both apps you still can only punch in on the web browser so it usually takes a long time to just get punched in having to log in 3 times waiting for codes and trying to figure out why the app and browser are not compatible. The app says I need to check my emergency contacts and personal information that’s always been entered and I get notification from the app that means nothing like maintenance it honestly feels like the people that programed this have never had to use it.Version: 1.83.4
✓ No pointHalf of the app doesn’t work. And we have to use another app anyway. Why my company pays for this clunky 2nd rate software is a mystery unless it’s really cheap compared to all the good software then it makes sense. I wanted to give it no stars but it wouldn’t let me. Says it all really..Version: 1.85.7
✓ CrashingI have updated my phone and since I can’t get into the app. I am able to log in and before it displays the clock in/out screen it kicks me right out and takes me to the “select region screen” and makes me do it over and over. I am no longer able to use it, it’s so frustrating. I have deleted the app in hopes it helped, unfortunately it didn’t do anything..Version: 1.89.4
✓ There is no way to contact ANYONE that runs the app.I’m having trouble with the app, but it doesn’t matter to you guys because there is no way to contact anyone about your app bugging! So I’ll do it here. It’s forcing me to reset my password even though nobody including me requested it, and it is bugging out so I can’t even reset my password! There is no way to contact anyone from YOUR app from the login page, like I said, so here is where I will file my complaint..Version: 1.88.3
✓ Not great , not even goodFirst off, I despise the unethical practice of companies harassing the user to give an automatic 5 star rating to get rid of the pop up asking for a rating. I have chosen “no thanks” 20 times trying to get that request to go away. I would not give a 5 star rating for this app. I might have given 3 stars but now its 1 star for that reason. The app itself is poorly done and difficult to navigate. The headings given do not describe well what you are looking for. I’ve used this app since January and every time I’m looking for info such as what my PTO accumulation rate is, or how to correct a punch because YOUR server is down, I have to search and search through menu options that do not describe what I’m looking for. So although you embezzled a 5 star rating from me, I’m here to give you 1 star and wish I could give zero stars.Version: 1.69.3
✓ AwfulAbsolutely awful, I lost $300 because of their terrible system. It won’t let me make my bank account the remainder because “only one can be the remainder” while the other account that is the remainder is one I don’t even own. All of my money is going into it and there’s no way for me to wire it to my actual bank. Everything I try gives me the same error message and is a constant loop, to top it off the account’s bank is permanently closed so I can’t even call them. Fix it..Version: 1.81.6
✓ The WorstRemember what you used to have to do to MySpace to get it just the way you wanted? Well they stopped halfway through that process here. This app is NOT good to put it mildly. The presentation of information is basically 4-Chan or Reddit quality. It’s nearly indecipherable. The clinical nature with which information is displayed is at LEAST twice as sterile as an OR and once you’ve managed to claw and bite your way to whatever it is you’re looking for good luck making sense of it. This is just the equally bad website in app form. 0/5 stars. I think I’ll just stop checking my time if this is what I have to use to do it..Version: 1.88.3
✓ Clunky interface is confusing, crashes between opens, overall very hard to useA company I work with recently switched to using HCMToGo. My first reaction was that the interface was extremely hard to use compared to the app we switched from and was way more intuitive, way more user friendly, it took me and everyone else I work with WAY longer than it should have to simply find our schedule. Information that should be easy to access is hidden through menus and tabs, maybe that’s all customizable to some point but the default UI would be way better if it was simplified. That’s my biggest gripe, and I hope the developers working on this app consider the non technical average joe and simplify the interface. The app crashes between opens. I understand logging out after use, but the app crashes and after each login I have to manually close the program each time. Minor inconvenience, but this app is riddled with minor inconveniences that add up across our company while we are adjusting to what is right now a very cumbersome app..Version: 1.66.2
🙂 HCMToGo Positive Reviews
HCMToGo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HCMToGo.
⛔ HCMToGo Problems
