CamScanner HD Negative Reviews

CamScanner HD App Complaints & User Negative Comments 2024

CamScanner HD app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using CamScanner HD? Can you share your negative thoughts about camscanner hd?

CamScanner HD for Negative User Reviews

✓ Good when it worksWorks nicely on my old iPad and iPhone but doesn’t work on iPad Pro with latest iOS... Once I sign in, it freezes and doesn’t allow me to do anything..ObebolbVersion: 3.9.9

✓ Glitchy on ipadI use the standard cam scanner on my iphone and its great. I have the hd version on my ipad (which is synced with my phone which I find very handy!) , but when trying to email scanned documents from the hd app the drop down list of previous email addresses is glitched and I have to re-enter them manually every time (its always been like this), however recently the send button is simply missing…..so I get stuck there unable to send the email and unable to exit so I’m forced to exit the app entirely to get out of there. You can work around it by saving the files elsewhere or taking the image on the ipad and then emailing it with the phone (the image sync is quick) but its klunky and time consuming..TroyOzVersion: 3.9.9

✓ Freezes and can’t uploadThe program scans beautifully, but then freezes when trying to connect to Dropbox or google drive. Kind of disappointing. It had worked great in previous versions..TieflyVersion: 3.9.9

✓ Where are my iPhone scans?And why aren’t they on my iPad?.Jet jet jet jetVersion: 3.9.9

✓ Update ruined the app -zero starsWhen I updated the app, it was NO LONGER USER FRIENDLY. I looked for a phone number for tech support and could not find a number to call. I sent an email asking for a call for help. NO REPLY. Months later, I accidentally stumbled upon a computer generated email that was sent to a 20 year-old email address. They asked if my problem was resolved. NO IT WAS NOT, BECAUSE HELP NEVER CAME. SO I CANCELLED MY ACCOUNT. I no longer do business with anyone who does not want to talk to customers by not leaving a phone. I don’t care how many calls they receive..Sherry Berry 53Version: 3.11.3

✓ Button to save to files goneWhen I use 'open in' and then save to files the button to actually save is gone. No OK button. No save button. I can navigate to the folder but I can't save it because there is no OK button. Update....the save button is still there but it's invisible. I have a screenshot..EdjahmanVersion: 3.9.9

✓ Useless iOS appNever works in iOS. Difficult to share. One drive sync doesn’t work..Nam1299Version: 3.9.9

✓ Stuck appThe app has been totally frozen in my iPad Pro 2020. I can't even sign out. To sign out I have to uninstall the app. It is rare that if it works under other subscriptions. the problem is that I am not interested in creating a new subscription since in that account I have documents that I need to recover. It was working perfectly until yesterday, August 9, 2020. What I can do? I will appreciate any help.Moreno-AlmaVersion: 3.9.9

✓ Doesn’t work anymore on my iPadAll over the sudden froze. Tried to uninstall and reinstall, but keep freezing after signing in..Mazoa12Version: 3.9.9

✓ Doesn’t syncThis app doesn’t sync and the CamScanner app isn’t for ipad..Mamm22@#Version: 3.11.0

✓ Worst scanner everAvoid using this app for professional scanning..Buddy To GVersion: 3.11.2

✓ Don’t like changes in the app last update#1. The email addresses pre populated are great as long as you don’t need the top line as it’s not accessible #2. The send button disappears from the screen. It’s still there but you’re on your own to find it as it disappears from view.Sportsnut5Version: 3.9.9

✓ Old Scan FilesI have been using Cam Scanner Pro for years. Somehow I have an older version of Cam Scanner Pro where all my scans are and it is no longer compatible with my current IOS operating system and I have the new version that does work but does not access my older scans from the earlier version. I don’t recall having set up a cloud backup and do not know how to merge my old scans into the newer version app on my IPAD. I am fearful that I have lost all of the files I had archived under the older version. There was no guidance or warning that one needs to backup your scans to ensure they will be available with future evolutions of this product..JPR HelpVersion: 3.9.9

✓ RubbishIt used to work really well and would have been 5 stars but now it keeps on freezing and will not work at all. I re-installed it then it worked once then stopped again..SnodlandnickVersion: 3.9.9

✓ Scanned documents won’t open.Scanned docs won’t open. It says they are corrupt..Kb5aukVersion: 3.9.9

✓ DisgruntledDeveloper holding users for ransom? It appears to access files from the past a person must now pay for the equivalent Cam Scanner app. I guess I will consider my old files gone and lost forever, I am not willing to buy the milk from a cow that was once free..MeteorologistWannaBeVersion: 3.9.9

✓ Not working with current iOS update, free subscription.Your solution to turn off internet, and try opening it doesn’t work! I too have files in the app, and to be locked out of it is ridiculous! Please update it to current iOS level, so I can transfer files. Or provide a solution please. I try to stay away from developers who do this kind of business, “it’s free”, BUT, we can shut you down without repercussion if you do t buy something from us. Great product up to now!! Chris.CDMockflyVersion: 3.9.9

✓ A decent appI reviewed this up not long ago when it are changed and thought that The ability to save a photo to camera roll as a JPEG had been removed because the icon just says image to PDF and there was no obvious indication that i could save it to my camera roll, I only found that out by clicking save to album, by the way this is an important feature for me. Also I am an iPad user with a visual impairment, so would find it very useful if I could use it in landscape mode as well as portrait, and would hope to see these fixed in a future update. If you could do that I would give it five stars. Thank You.PompeytedVersion: 3.9.9

✓ You’ve got to be kiddingGreat app. I bought it when it was reasonably priced. Then it disappeared for a while, to be replaced by a subscription based version. $7 a month? You must be mad..PandasnifferVersion: 3.9.9

✓ Lost all of the original imagesCamscanner lost ALL of the original images and will NOT allow re-editing after upgrading to the new version. I’m extremely upset at what happened because I put in so much time into scanning the images. This is unacceptable..ItlumVersion: 3.9.8

✓ Can’t access our documents or the app we paid forDeveloper abandoned the app we paid for, making a new identical app instead in an attempt to get paid again. Now we lost our documents and our money as the old app we paid for is broken. Developer needs to update and fix the app we paid for, or provide the new app along with access to our documents..JlhrstvVersion: 3.9.9

✓ Does nothing but crashI just installed on my new iPad Pro 2020. Open the app and all it does is crash. Very disappointed since I have used this app on ,h iPhone for over 2 years. I have emailed support so hopefully they will respond..JoanneplansVersion: 3.9.9

✓ So… Are you saying that you won’t help us?I’ve been looking through the recent reviews of other legacy users who are all-of-a-sudden unable to access their saved documents because the old CSHD version won’t open on the newest iOS, and the new CSHD version doesn’t even acknowledge the existence of the old version or its saved files. Was there ever a warning of a change this critical to your user base? I certainly don’t remember seeing one. Frankly, to suggest that users contact Apple support to get help DOWNGRADING THE ENTIRE OPERATING SYSTEM just to access the files locked inside this ONE app is ridiculous. Would it really be too much trouble for you all to work on a way that your loyal user base could unlock their original documents, even if it were to just export them to some other platform/space? It would be a nice show of appreciation to your faithful users by not leaving their files held hostage inside their own iPads. To ignore our pleas for help is cruel, and it would really be unfortunate and unnecessary to alienate your most faithful users this way. Please do better..N3xt1nlyn3Version: 3.9.9

✓ Update the old version please.Please update the old version of HD pro or provide legacy users with I way to get their stuff. I never registered but I’ve been using pro for years. I’m an educator and have been on break so I just discovered that you screwed legacy users. Don’t tell me that the app hasn’t been updated for years. I don’t care. I’ve been using it with no problem until this summer. Fix the old app so we can get our stuff. If not, then new users need to know that you are capricious and will switch versions of the app capriciously leaving them with no way to access their docs..MathladVersion: 3.9.9

CamScanner HD works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CamScanner HD.