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Sunset Magazine App Complaints & User Negative Comments 2024
Sunset Magazine app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sunset Magazine? Can you share your negative thoughts about sunset magazine?
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Sunset Magazine for Negative User Reviews
✓ Negative 5 starsEvery time the app updates I lose access to older issues. Then it takes a few months for customer service to respond. I’ve been subscriber for years. But the customer service has been atrocious for the last couple years. Adios sunset..Version: 3.2
✓ I miss the actual magazine.The app is very hard to navigate and not nearly as enjoyable as a real magazine..Version: 3.2
✓ The e version of sunset is awfulIt’s bad enough that they canceled the print version for subscribers without informing us, but at least they could create an interesting electronic version. This is just the print version online, difficult to read and navigate. This magazine has really declined with the new owners.Version: 3.2
✓ FunctionalityThe app to read the new Sunset issue is frustrating in an IPad. Every time you move to the next page, the “options” bar reappears instead of just showing the full page. It’s also not easy to navigate around. It needs some fine tuning..Version: 3.1
✓ User unfriendlyIs this publication still alive? All I see available are old issues, and not many. I used to love this magazine but I’m done..Version: 3.2
✓ Buyer BewareThis company made it impossible for me to cancel. Easy to subscribe, wait on the phone forever to cancel business model..Version: 4.1
✓ App is pure crap.This new format is terrible. I can only scroll in some sort of medium mode. When I go full frame it won’t scroll to the next page. I also lost all my old magazines. The only think I like is the bookmarks..Version: 3.2
✓ Why?Sunset didn’t bother to tell subscribers they were no longer doing print..Version: 3.2
✓ A Miniature SunsetIf I was the size of a Barbie doll I would love this itty bitty magazine. It doesn’t download on my computer & I don’t own an iPad—so the teensy screen on my phone is my only way to squint at the pages. Whoever thought this would be an acceptable alternative to the paper periodical I once looked forward to seeing in my mailbox must be living in a Dream Home. Sunset should offer a refund to any of us who in good faith had paid ahead on our subscription. Or at least mail us a free magnifying glass. I will not be renewing my subscription..Version: 3.2
✓ What is wrong with this app?After reaching to Sunset customer service, I learned that while they were launching their new app, subscriptions wouldn't work. So was happy when I finally got the chance to purchase a new subscription and read the magazine again. However, the app will now only keep me in the magazine for 30 seconds or less, and then takes me back to the library. Considering all the app seems to do is give access to the magazine exactly how the print version looks, it is confusing that the app works so poorly I miss reading Sunset, but it shouldn't be this hard to read a magazine in an app. When Sunset got their new editor a couple of years ago, the digital features of issues declined dramatically. Shockingly, the new app seems to be another step backwards in terms of digitizing the magazine. It is a shame that this iconic and very enjoyable magazine can't keep up with the times. I will be sad to see it go..Version: 1.3
✓ App is not user friendlyI really miss the paper copy of Sunset. I find the app hard to navigate and, consequently, haven’t read any issues since COVID restrictions hit. I just took 10 minutes trying to figure out how to navigate to the available issues. My renewal is unlikely, which is sad because I’ve subscribed for so long.Version: 3.2
✓ Sunset - WORST app I’ve ever hadMonth after month I have to call, text, email to get the new month on my Ipad. Again this month, the February issue is not there and now I have to spend time messing around to try and get it in my Ipad. I have subscribed to Sunset magazine for over 20 years, but I will probably end my subscription when it expires in June. I don’t want the hard copy anymore. I had no problem with the digital copy until about 3 years ago and then it went down hill big time. I’m done!!!!!.Version: 1.3
✓ DisappointingYou can’t tell what the latest magazine is. Some of the magazines seem to be unavailable. It’s hard to read on a phone..Version: 3.2
✓ No substitute for printGot the app to read the big outdoor edition, and I have to zoom in to read the type and look at details in the photos. Not a great experience. Maybe if I had a huge iPad it would be ok, but I’m reading on my phone. I subscribe for big beautiful photos and this ain’t cutting it. Thumbs down, Sunset..Version: 3.1
✓ Doesn’t recognize that I have a subscriptionLike many other reviews, I have a valid subscription via iTunes, but cannot view the issues. Each issue has two options, “Buy Issue” or “Subscribe”. If I “Subscribe” it correctly tells me I already have a subscription, but I still can’t view the issues. I can successfully “Buy Issue”, but shouldn’t have to because I already have a subscription. Log out, Log in, delete and reinstall, Restore Purchases, nothing works..Version: 1.3
✓ StaceysgmI want my magazine back!!!! I like to clip, fold corners, etc. Not on-line..Version: 3.2
✓ Lost all old issuesWith the latest update, I lost all of my save issues prior to the duel monthly format..Version: 3.1
✓ On line magazineI do not like the online version of the magazine at all. It’s harder to read and appreciate. Sunset has always been one of my favorite magazines but I will not renew until it has come back in paper form..Version: 3.2
✓ This is not the Sunset We Knew & LovedThis is a weak imitation of the Sunset Magazine we knew and loved for decades. Google it - the old Sunset was sold off and all the staff are gone. And though COVID hasn’t helped the new owner and team get up to speed, all indications of the new Sunset are that they won’t be able to come close. The garden tips are laughable, the homes featured are ordinary at best. I am giving up my subscription because not only is the cost not worth it, it’s just too painful..Version: 3.2
✓ Not receiving my magazinesI continue to call but I am not receiving my print copies..Version: 3.2
✓ Very disappointed with Sunset magazine!I paid for a year subscription to both online and hardcopy. They have not mailed me one magazine yet and it’s been 10 months. I have called, and email at least 10 times with no reply. Terrible terrible magazine now Mark Agnello..Version: 4.2
✓ AppThe digital app is not user friendly.Version: 3.2
✓ Can you give zero stars?It’s embarrassing that in 2019 a publisher would have an app this bad. I have an all access subscription for digital and print but when I try to access an issue in the app it prompts me to buy the issue or buy a subscription. I’ve reached out to customer service and getting it resolved is challenging. They are asking for information I have already provided them. At this point it’s not worth it. I’m going to skip the digital access and just not renew my magazine when it comes due.Version: 1.3
✓ Out of touch.Is the print edition done?.Version: 3.2
✓ What a shame!I am disappointed how the magazine handled existing subscribers (longtime subscribers) when COVID hit. I haven’t seen a physical copy of this magazine delivered to my home since 2019 and I specifically paid more to have the dual subscription. The app allows me to flip through the current issues, but after deciding not to renew this year, it’s glitchy when I try to access the issues I previously downloaded and paid for. Disappointing..Version: 4.1
✓ ReviewWould like the magazine in hand.Version: 3.2
✓ Rip OffBought the print plus digital just when pandemic hit. Print version was cancelled supposedly because of COVID ...as if we didn’t go shopping and bring home all that stuff. No refund given because I still have digital version. I don’t try to read magazines on an iPad mini with my eyes..Version: 3.2
✓ DOES NOT WORKThis is THE WORST magazine app I have ever used. It simply doesn’t work. If you do manage to download some issues, you won’t be able to access them again after leaving the app. I thought it deleted them, but the data usage shows they must still be on my Ipad. The only solution customer support has is to delete the app and download the issues again. I find this unacceptable..Version: 1.3
✓ Try deleting and reinstalling app!After multiple tries to sign in, contacting customer service, and deleting and reinstalling app, I was unable to get the app to work for a couple months. As a last ditch effort I just deleted and reinstalled the app again and it FINALLY worked. I have also noticed that annoyingly the app does not “save” the page you were on if you exit the app and go back to the magazine later. The new app is just a general all around fail..Version: 1.3
✓ Selling Special Magazines...but not honoring SubsceibersWe’ve subscribed to Sunset prior to COVID-19 for at least 8 years. During Covid sunset decided not to send subscribing patrons their magazine but rather force those who have paid ahead of time to use an app to download. That’s great when you have a good Internet connection, but we don’t. How frustrating to recently see in the grocery store a special seasonal sunset magazines available for purchase. Why not honor a prior commitment to send US mail to paid subscribers? Ridiculous!.Version: 3.2
✓ Want the print edition backI like to save recipes and the app only allows you to email a link. I want a PDF to save. I will not be renewing. I have no problem with digital newspapers, but I want my mags to be in print..Version: 3.2
✓ Horrible customer serviceI have contacted Sunset on more than one occasion and they are slow to respond if they respond at all..Version: 3.1
✓ Digital is not better for customers, just cheaper for SunsetWhat a cop out on sunsets part.Version: 3.2
✓ Difficult to useCan’t download current issues, sign in or navigate while on the sight!.Version: 3.1
✓ App version of Sunset just doesn’t cut itThe abrupt cessation of a long-time, much enjoyed paper subscription was, in my opinion very poorly handled; communication was practically nil. I am sympathetic to the financial burdens of publishing a magazine in today’s electronic culture and truly tried to adapt to an app. But the app just doesn’t have the substance and content I enjoyed for so many years. The occasional email indicating a new “issue” is a sad reminder of the subscription I miss so much..Version: 3.2
✓ Pro Tip: don't release apps that haven't been user tested!Ugh. I love Sunset and keep hoping to switch to reading the magazine digitally to reduce paper waste, but the app has been a struggle and disappointment for literally years. In trying to improve the layout and reading experience, they've now completely broken the login process. Glad that there's still a print publication to enjoy while they sort themselves out....Version: 2.0.3
✓ Disappointed with SunsetIt’s too bad I paid for a two year subscription in 2019 and failed to get a hardcopy as advertised that I should have had. But I understand due to Covid they’re not processing hardcopies. But now moving on they now want to charge me a premium fee to continue getting a hardcopy. Shame on sunset not honoring their renewal subscription from 2019 the 2022. With adding a premium charge to continue something that you already paid four. I will not be renewing my subscription that I had for many years. Poor customer service..Version: 3.2
✓ Impossible to readDownloaded the app, downloaded an issue. It is just the print version, formatted for a printed page. Impossible to read on an iPhone! Certainly won’t be reading it in as much detail as before. Settings to change font size have no effect.Version: 3.1
✓ Archived issuesI have been reading Sunset since I was a teenager. Always anxiously awaiting the next issue. While I am saddened by the switch to an e-format, I love the offering of the old archived issues. I am wonder why you don’t have them available as flat pages. It looks like you took a picture of each page with a smartphone which I find is very unfriendly to read. Perhaps you can correct in future archived issues. Thank you.Version: 3.2
🙂 Sunset Magazine Positive Reviews
Sunset Magazine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sunset Magazine.
⛔ Sunset Magazine Problems
