Double Good Negative Reviews

Double Good App Complaints & User Negative Comments 2024

Double Good app received 4 complaints, negative comments and reviews by users. Have you ever had a bad experience using Double Good? Can you share your negative thoughts about double good?

Double Good for Negative User Reviews

✓ SCAMI recently had a fundraiser, the process was easy enough. There’s only one way to verify your identity to receive they Pay Out of this fundraiser. Yet this process has been unable to do that with me! I’ve tried several times, there’s no phone number to speak to an actual person (RED FLAG) only email. Then when I finally got a response there was no other resolution other that to “try again”. So there’s not way they can verify my ID? (RED FLAG) I wonder how many people have lost out on their money because they had a hard time with their faulty system. I’m email them once more & after that I’m writing a complaint to BBB. Your choice, try it out & risk not being able to access your funds while customer service gives you the runaround or go through a trusted company. THIS ONE IS NOT IT!.MizzcaballeroVersion: 3.4.2

✓ Accessibility Issues for Sellers using Voice OverThis was one of the best fundraisers we’ve done! I am giving 3 stars because of lack of accessibility! The sellers struggled to create their stores because the app is not accessible with Voice Over. DG is aware of the issues but they have not made uploading a picture accessible! No pic, no store! Please take that requirement away! Or make it accessible. As the organizer the pay out section is accessible. The app does not allow Voice Over type in information. Voice Over is a screen reader blind people use to access their Phones..Silvara12Version: 5.0.7

✓ Email ResponsesHow do you get responses to your emails to this company? I placed two separate orders for the same fundraiser on June 5th in support of ladies who were selling popcorn for the same organization. I placed one order for my house and the other as a gift to my daughter. I received one confirmation but my account was billed twice so I thought it was okay. However, I received my order on yesterday and sent an email twice regarding the order I gifted to my daughter who lives in a different City. Please check your emails or respond via this app. If I don’t hear from you then I will request a refund through my credit card and they can contact your company for their funds. All I want to know is that you are sending the popcorn. Thank you!.HisLadyDeeVersion: 3.6.5

✓ Needs accessibility improvements with Voiceover screen readerMost of the app works well with Voiceover screen reader. I am especially happy with the shopping screen. But when I tried to set up my pop-up store and how to receive payment, many of the edit boxes did not work. If I double tapped an edit box, the letters did not speak as they usually do when I have keys set to announce when I type them. On the screen where I was supposed to enter the details about the organization, the only field that worked properly at all was the pop-up with the state names. These issues make it less likely that I would recommend your fundraiser to other screen reader users. I hope you will fix these issues in the future. You have my information if you want to contact me about this matter. Thank you..WI8KVersion: 5.1.11

Double Good works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Double Good.