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Hy-Vee App Complaints & User Negative Comments 2024
Hy-Vee app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hy-Vee? Can you share your negative thoughts about hy-vee?
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Hy-Vee for Negative User Reviews
✓ Increasing problems (lost a star)Overall, the app works alright. I use it every week to pick up groceries (curbside), but has some ongoing issues. If you open an item in a list to order it, you cannot scroll the list anymore until you "move" the same "frozen" item. This can be a tiny move that doesn't change the order of the list, but in doing so, it opens the item again which then requires you to close the item. This is tiring/frustrating after a dozen items and maddening after 50 items every week. My family can't understand why I am cursing when I am ordering groceries every week. Many times, if I can wait and order it from Walmarket later, I will skip some groceries to save time -- I have more important things to do than to waste time clicking in a grocery app. Now, with a recent update, something has gone terribly wrong with the lists. I can no longer scroll to open any lists not already accessible on the screen. The list just "bounces" back up before you can click on the lists off the screen. This is very upsetting as my existing lists cannot be reduced/mixed without causing problems. Increasing problems means one less star..Version: 1.22.1
✓ Guns and Groceries… Why?Last time my family shopped at HyVee we noticed lethally armed guard patrolling the store with HyVee patches on. One armed guard had a Glock with a standard 17 round mag, along with two clips. What is going on at HyVee to warrant this response? It’s intimidating and overkill. This is unfortunate, my wife and I loved shopping HyVee, we often used the aisle service as we have kids and it helped with a busy schedule. However, it’s not worth it to feel in danger of death by armed rent-a-cop. The police can’t figure out how to responsibly use firearms, my family sure does not trust a rent-a-cop to do better. The exec at HyVee who thought this was a good idea needs to be fired, I can’t believe this got past the pitch in a boardroom meeting..Version: 1.56.1
✓ Works Fine, But One Minor AnnoyanceNormally the App works great. Occasionally the location is listed incorrectly, but the biggest annoyance is that if I don’t open the app regularly (almost feels like daily), it ALWAYS makes me log back in. This isn’t a banking app, so I’d like it if the app would just keep me logged in indefinitely. Or at the very least, maybe make me log back in every 6 months if there isn’t any activity. In basically expect to have to log back in every time I open it, and sometimes makes me avoid opening it altogether because of how irritating it is..Version: 2.3.0
✓ Regarding Rx FunctionalityI can only write this review regarding app prescription services through the app and share that it is remarkably time-consuming to use. No ability to hide prescriptions you no longer use. No ability to have prescription alerts set or sent to you based on when next Rx is available. No ability to group together the same prescription so your list isn't screen and screen of old prescriptions you don't want. can figure out when the prescription is next due for you to order. Cannot condense view to a simple one or two line entry, meaning your limited to seeing about one-and-a- half medications per screen. Takes forever to find the one you need. Cannot hid order from last or previous years. Duplicate buttons that have practically the same title and do almost the same thing, which should be combined to eliminate confusion and improve user experience. Should show # of prescriptions remaining on main list, rather than having to click another link. Should actually have ability to put medications with no refills or that are expired into their own category to reduce the length of the list. I could go on but I think you get the picture. I don't know who examines UX for this app, but perhaps they should take a look at it..Version: 1.67.0
✓ App is fineThe App is fine. I can’t say it’s better than the old one unfortunately. In fact they have made it slightly harder to make my grocery list and find my loaded coupons. I prefer to shop in person and the App seems geared toward someone shopping from home. I can easily click an add to cart option to buy the groceries but have to click on each item to add it to my shopping list. You’ve added an unnecessary step I don’t appreciate. Let me add to list first and then give me the option to add my list to the cart and buy online. Also, once I have clicked to load a coupon I can’t seem to find a list of the loaded coupons on there while shopping. Not sure how that helps..Version: 1.16.4
✓ Caution: just use the website!Overall, I liked they Hy-Vee app until recently. Apparently there is a problem specifically with the app (not a problem if using their website) where the monetary placeholder hits the bank account, but the order never goes through to the store. There is no way for either the store or the technical support to remove the pending charge (because in their systems the order doesn’t exist). So you just have to wait until the pending charge(s) fall off your bank account in order to access that money again (2-3 days). The bank also cannot get rid of the pending charges, since it’s a problem on Hyvee’s end and they are not magicians. The tech support recommended that I use the website to try again, but by then I had 2 pending charges of a decent grocery order, so my bank account was drained. This was a problem that Hy-Vee store and tech support were familiar with, so I’m not the only one this has happened to. Just use the website for online orders!.Version: 1.67.0
✓ Useless release notes and badly needs an iPad version.Hy-Vee is a fine grocery store. The one I grew up with and the one I still prefer not that they are in the twin cities. However, this app is sorely needing in some basic updates. First, as a software developer and a thoughtful consumer it’s unacceptable that the release notes are copy/paste of some generic pablum about “behind the scenes” changes. There were some fairly significant UI changes recently, but you would never know from the description of the update. Much more importantly though this app needs an iPad version. This app is iPhone only and scales very poorly. The iPad is not some niche device. It’s mainstream and offers some significant when it comes to exactly this type of application and use case (screen real estate, keyboard/mouse support, etc). This alone has me using the Target app more often since it offers similar product mix and features in a much more pleasant format..Version: 1.22.6
✓ Not all items have nutritional facts postedI just downloaded to look at and see if I would be able to use it. Unfortunately I will not be able to completely to my advantage. I have to have the ability to see what ingredients are in a product and I need to know nutritional facts as far as how many macros are in a product. For example the number of carbs, dietary fiber, sugar, added sugar. Every grocery items has to have this information on its packaging. If I can’t see what that is before ordering it I won’t be able to order it because of my health. Some items have this but not all items in this app does. I would love to switch from the major box store that has the ability to provide me the nutritional facts on all their products I order but unfortunately until this app gets updated to its competitions level it really is useless for me to try and use.Version: 1.2.3
✓ Not Functional if Shopping in PersonI used the previous app to review ads and make a shopping list. Unfortunately that app no longer shows the ads and refers users to this app. When trying to make a shopping list here (for me shopping in person), I cannot find a way to add products to the List section. The only option when clicking on a product is to add it to your cart for online shopping. Major fail. There are still some of us who prefer to go to the physical store and pick out our own groceries..Version: 1.16.4
✓ Not winning my loveThis app is awful. It requires extremely frequent updates, which is concerning from a data privacy and spyware perspective among other reasons. The item listings do not reflect merchandise currently available in a particular store when searching by specific location, rendering it much less useful than many grocery store apps. I've driven to various Hy-Vees for items the app said they carried which my local store didn't and found those items to be out of stock or not carried at all. The app doesn't improve my shopping experience, especially since it virtually always requires an update before I can do something as simple as look up a sale or weekly ad. Knowing the awful political contributions this company habitually makes provides all the more reason to shop elsewhere..Version: 2.4.1
✓ Din’t use it!Everything it says about app is true snd if they could get their accounting fixed it would be grest. They sent me several different ants in 24 hours before delivery; yes, produce, bulk and meat may be estimated skightly off - but the amt they ended seemed close until I saw receipt that arrived didn’t match any of their totals and was in my favor. I was billed as if there were no adj. They told me there would be a $3 credit on next (this) bill. It showed on receipt but still are billing my acct as if everything was on it that i originally ordered. On today’s order they sent me an adjusted amt because several items were on sale and they didn’t have one item but still getting billed for things I didn’t receive. Receipt amt correct but they have yet to bill me the ant receipt shows. Trying to talk to them is like talking doubletalk. NOT WORTH THE HASLE!!.Version: 1.3.0
✓ Too much to look throughOn every survey taken for grocery pickup, I say the same thing over & over. So hopefully one day soon this will be a reality. I have always wanted to see way less items to have to look through (no one person has time to look through over 1,000 items). My wish; when an item comes up & it has multiple (flavors/differences) put 1 picture item on main screen but allow to click on & “pick” the one you really want & when you go back to the items, you actually go right back to the spot where you were. Also, there are several times that the “multiple” search doesn’t always pop up so it makes you search for one item at a time. Thank you!!.Version: 1.36.2
✓ Forced to sign up for promotional emailsI don't appreciate being forced to update the app when I just updated it last week, forced to sign up for promotional emails, there's no way I can shop online evidently without signing up for promotional emails. The website has changed, it is more difficult to navigate, I assume I can unsubscribe to this unwanted communication from my email, but it is annoying to be forced through this process just so I can shop at a store I have been shopping online at for seven years. There are lots of places that I can shop and get groceries delivered. I will be exploring some of those other options..Version: 2.4.1
✓ It’s the little things… App Refresh?!?!? GrrrrThis one is 100% on the developers. There are ways to do things and ways to not do things. When you give people a long list of “deals”, it’s probably a good idea to not annoy them endlessly by refreshing the list and starting over at the top repeatedly. I’m sure it’s a simple fix, but we’re going on or two years of that behavior. I don’t leave reviews very often, but since you just made us all switch, from one “perk” account to another, with absolutely zero benefit to us… probably because you switched a vendor or something. Maybe stop doing the stuff that actually drives users crazy. Your prices are high enough as it is, we have to use the app to even make it competitive..Version: 1.94.0
✓ Pharmacy Pre-paidI continue to have the problem where I pre-pay for my prescriptions and then the pharmacy charges the person picking up for me. Then my account is put on hold at my bank because HyVee never releases it. I am home bound and rely on being prepaid. One of two things need to happen: 1) Pharmacy staff needs to check and see if prepaid before charging again. You obviously can do this because when you are told it’s prepaid you have a way to check. But I always get an excuse from your pharmacy staff that they don’t like prepay because it doesn’t show up. 2) Make it so it shows automatically on your end that it was prepaid. Again, some of us rely on this and are on a fixed income. Fix this!!!.Version: 2.1.2
✓ Online shoppingWhen scrolling through the sales it is time consuming when you look at an item. When you go back to the list you have to start from the beginning again. Then to scroll by all the items you’ve looked at numerous time; it pops back to the beginning! I’m sure with the technology we possess in this country; this could be fixed with a free clicks of a mouse. I’m sure you won’t care about this as you haven’t cared about any other concern I’ve posted. Just trying to help the disabled citizens 😌.Version: 2.4.1
✓ App needs moreI like to be able to order groceries on the app and just go pick up the order vs trying to find items in the store. A time saver. That said, I wish it had more back and forth communication when items are out of stock, be able to get a text when order is complete, add notes to each specific items not just one note in general on the order, and be able to rate the shopping experience through the app. Fareway has an amazing app and very good communication. Always get prompted via email and text with any order issues. And you get a text to let them know when you are 5 min away, then when you get there. It only takes about 2 minutes for them to bring out your groceries. Hy-Vee dollar fresh in Oelwein, you have to call a phone number when you get there. It rings about 20 times before someone answered, then took another 10 minutes for them to bring out the groceries. Probably won’t use this app again. Will go elsewhere..Version: 1.56.1
✓ ChillyHy-Vee has always been my store of choice but right now I am very disappointed Our Hy-Vee no longer has anyone at customer service; you have to wait and wait for someone to help you!! Because they are doing other jobs!! It is so cold in the store I carry a jacket in my car to wear when I shop at Hy-Vee!! They are so short staffed it makes it hard for employees to cover all the jobs they are suppose to do. Our store manager Stephanie works every department and is so helpful . So sad to say I am starting to shop at Fareway where it isn’t freezing cold!! Wake up Hy-Vee return your customer service employee and start making people smile in your aisle!!! Iowa Falls customer.Version: 1.71.0
✓ Not useful, terrible appWhy do I have to login every time I open the app.. on my phone. It takes me to your website to login. But if I try to pull up my web browser to view the ad, it tries to pull up my app.. and asks to login, back on the website. It’s so frustrating. And yes.. I have the box marked to remember me. Fix this!! No other app makes you login every single time. Save my info and my store so I can get right where I need to when I need to! When I can get in the app is nice. But if I just want to add something to my shopping list quick, this makes me give up and quit bc the point of the app should be ease and convenience..Version: 1.28.0
✓ Good idea but app needs workThe update somehow signed me out, which made me realize you can’t use the app at all without an account. I only wanted to see if you sell something before running to the store to get it, and it’s not worth figuring out my password for what should be a thirty-second question. It also never loaded my account information fully in the first place, so my prescriptions for example didn’t connect and my rewards number NEVER worked to try to get it scanned in the store (and you don’t give physical cards to scan now). This is a good idea and offering online ordering for delivery is awesome, but there are a lot of issues to iron out with the app still..Version: 2.2.0
✓ Frustrating to useThe app requires patience. If you put in a fresh produce product, the first items up will be some form of processed item. Example green leaf lettuce I will get all the stuff in bags instead of the fresh head first. Pasta I get all the canned and boxed junk before the plain box of pasta appears. If you want to add a note to your shopper, you can only do it just before you check out. If you add notes, then remember an additional item to add, the notes are gone when you check out again. It cannot provide substitutes for a spelling error, such as molk will not be recognized as milk..Version: 1.27.3
✓ Some convenience, but need to check orderThe convenience of using the app instead of going to the store should be great. However, I have rarely had an order that was complete or didn’t require a substitution. They don’t tell you what items aren’t available nor is it clear from the receipt. I basically don’t know an item is missing until I’m home and unpacking or ready to prepare a meal - quite inconvenient as it is a 30 minute drive to the nearest store. I also have been disappointed that not all items stocked in the store are order-able in the app. So,I have returned to in person shopping to be sure I know what I’m getting and have the full selection of all items stocked in the store..Version: 1.22.1
✓ Messed up pharmacyI have prescriptions that have to be called in each month by the doctor. I can’t automatically refill them. With the old app, I could see the status & know if they were ready. I can’t on this app. It may be more convenient for shopping so I don’t want to be completely negative, but even the old one was a far a cry from all the info I had to access to on Walgreens app—where I could see my record going back years and extremely detailed info. Our insurance refuses to work with Walgreens, and while I’ve been happy with the in pharmacy service for the most part, the app is no where near what I was used to. And the new app is forcing me to go to the legacy app to see status on any prescriptions that aren’t automatic refills. I’d appreciate if they’d strive more towards a more complete app with regards for the pharmacy section..Version: 1.26.4
✓ App layoutOld app : I don’t know if it’s true for the new app but on the old app the specials were not all listed together by category which made it difficult to maneuver through talking a long time to find what you wanted. It would be great to have all dairy items listed together and personal hygiene, products and lunch together. And so forth. New app: You have to download each of the perks plus specials that used to already be there. When I first signed on the app today that I’ve been using for practically two years or whatever new information was right in my face, not explaining what the perks was versus the perks plus if it was gonna cost me more money or what was going on. Two Customer Service people didn’t even know how to maneuver through the app to find the monthly versus weekly perks plus deals versus having them all up together with all the other deals. They had not been told if monthly specials were just not available for April or if they were gone forever. There’s a list of most recent discount items I’ve purchased, but there’s not a list of most recent items I’ve purchased that are not discounted so that I can just easily re-purchase those items too.Version: 2.4.1
✓ Worst shop online site in MinnesotaHy-vee is so behind in the online ordering, pickup delivery game! I do my grocery shopping online 99% of the time. Their site doesn’t offer the option to edit your order, even with a limit up to 12-24 hours prior to pick up time. So you can’t make any changes once it is submitted and no option to cancel the order all together. You actually have to call the store, get transferred to the Aisle on-line dept and wait on hold for someone who’s available. It really is to bad, I like the items and deals they offer and especially the quality compared to others stores in my area. Another issue is not being able to order any of the hy-vee pre made meals that are in the refrigerated area when you first enter the store, like their Mac and cheese, meatloaf, ribs, and mashed potatoes etc. the ones you can heat up at home. Pick up and delivery is not going away. Not sure what they paid for this miserable app but I do know it wasn’t worth the price. They are failing miserably when it come to their competition in this area..Version: 1.73.0
✓ Pharmacy access is abhorrentWith the old app, I could easily refill prescriptions from my account. With this so I have to scroll through every prescription I've had since the Sycamore, IL location opened and once I do finally find the needle in a haystack, I have to scroll through every prescription I've ever had (about 10 years worth) to get to the refill this prescription. It's a slog to just fill a necessary prescription. Particularly since for several months when I've sent in a necessary refill, I traveled the hour to get to the closest HyVee with my favorite pharmacist (Sharda) only to get home and find they didn't fill it. So we had to go an hour away again the next day to go inside and tell them I had put the refill in to be refilled five days before the first day I came. Your app is neither functional for the pharmacy, nor does it seem to reliably send refills to the pharmacist in a timely manner. Considering changing pharmacies to somewhere closer who has a functional app..Version: 1.26.4
✓ Hy-Vee caters to It’s CustomersAs elderly shoppers Hy-Vee has really helped solve our shopping needs. Not only have we not felt safe because of COVID to shop in the store but we are both with knee & walking issues and ordering online has been a life saver. We can select items as needed & put in the cart ready for our next trip to town!! Your pickup service has been so very easy, necessary, and has worked out so well. We are usually using the service when we come to town for medical appointments or prescriptions so sometimes timing is hard. The staff handling the pickup have been so accommodating to handle our either extra earlier arrival or if we are almost late!! What a good crew you have hired!! My only slight complaints are the quantity of meat that has to be ordered. With cooking for only 2 people who eat smaller servings the packages consisting of several pounds presents an issue at times. The other problem is the unavailability of gluten free items at times which are required for my diet. Thank you for caring for all age groups of your shoppers!!.Version: 1.37.3
✓ Can’t get app uninstalled from phone!Why isn’t it as accessible an option to uninstall app as it is to install app? I think when there was legislation written on this, HyVee, or possibly i-phone apps didn’t get updated? I will not use an app that forces me to accept cookies and change my privacy settings to be analyzed - and I don’t want these kind of apps on my phone. It should be made very clear before downloading how invasive the HyVee app is. If people don’t mind and it’s just about convenience to them, that’s fine - but it’s deceptive to those of us that know it how information is abused and manipulated first hand! If it isn’t underhanded to start with, then there would be no problem with for-warning the details up front. ( perhaps it’s there hidden way down somewhere?). And if it isn’t a trap, why complicate the uninstall???.Version: 1.73.0
✓ What Happened to the TextsThere have been changes made to this app that have eliminated the text messages between the store/shopper and the buyer. Special options for Hy-Vee Plus members appear to have been eliminated: option of adding to order after the order’s been placed; communication between the shopper and buyer about out of stock items. It’s extremely frustrating to have the first communication about an order come from the third party that’s delivering it. This comment has nothing to do with the app. Your third party delivery service, in my opinion, is the worst available. Very poor choice..Version: 1.36.2
✓ Wanted to loveI wanted to love ordering through the app as a friend recommended it. However, I’ve had a hard time with it. I made my first order last week and set it to be delivered the following day. My husband and I work opposite shifts so this was the easiest for us. I added some things to my order and they didn’t show as refunded but they didn’t come in the order or show up as ordered. It was like they just disappeared from the app and order altogether. I dug around trying to get some sort of answer but it was futile. In a world where inflation is skyrocketing and I’m ordering more than $200 worth of something I need to know I’m actually getting what I paid for. It’s so inconvenient going to the store when I’m exhausted from working a 40 hour work week but I guess I’ll be forced to keep going to the store in person so I actually get what I need and pay for..Version: 1.69.0
✓ Hy-Vee app was betterIt’s a pain to have to scroll through all the different variations in each item that is on sale. One should understand that if Gatorade is on sale that all flavors would be on sale. Why is there a posting for every flavor instead of like the old app that said “x” amount of flavors included. Over half of the ads are repeat of something already shown in that sense. Also there is no way of searching in the ad section what you want to look for. Classic case of we had a good thing going so let’s put out a new app to add one nice feature to the original app but take away a ton of features that made the other app great..Version: 1.16.4
✓ Lazy WorkersYou might find the delivery service convenient until the person shopping for you brings half the items you request. They don’t bother to tell you things like if you order early they won’t get meet because the department is closed. Sometimes I get someone who will text me and try to work with me to get similar items, other times I get someone lazy that will just say they don’t have it. The lazy ones usually won’t respond to my messages etc. It’s the same story you get with any business, but for the extra 20 dollars in charges I would rather just drive up there and shop myself, at least then I know that I’ll get what I came for not half the stuff for enough money to pay for three meals. Be smart and don’t waste your money so someone else can be lazy..Version: 1.79.0
🙂 Hy-Vee Positive Reviews
Hy-Vee works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hy-Vee.
⛔ Hy-Vee Problems
