- 56.0LEGITIMACY SCORE
- 56.5SAFETY SCORE
- 12+CONTENT RATING
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KrogerRxSC App Complaints & User Negative Comments 2024
KrogerRxSC app received 43 complaints, negative comments and reviews by users. Have you ever had a bad experience using KrogerRxSC? Can you share your negative thoughts about krogerrxsc?
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KrogerRxSC for Negative User Reviews
✓ Great Savings But App Is AnnoyingI love the savings from being a member, but I hate the fact that the app requires you to login by typing your email address and password every time you use it. This takes time, especially since the login screen is not the initial screen that comes up and you have to click to get to it..Version: 1.1.0
✓ App is uselessOnce you sign up for the savings club you can access your account thru Kroger’s website but not the app. No option for login, only option is to sign up but if you’ve already signed up and try to enter your login info there, their website will say your entered email address is already in use. Not much point in having an app if you can’t login to your account from it..Version: 1.0
✓ Poorly developedIf you check for participating stores, the app opens a pdf with hundreds of store names & addresses nationwide. You can’t zoom in to this list to read, and you can’t exit the list! If you close the app and reopen it, the list is still there. I had to delete the app and reinstall it.Version: 1.1.0
✓ App does not allow refillsIt’s good for looking up meds but if you try to find a location you have to delete and reinstall the app to get back to home page. Also it will not allow refill orders, my primary reason to installing. Going to delete..Version: 1.1.0
✓ DudApp used to load but it no longer does. Deleted it several times, reloaded, still won’t open on my iPhone 12. If I google it, it loads. App is defective..Version: 1.1.0
✓ PoorThe “my purchases “ feature is almost totally worthless. It frequently doesn’t record my wife’s purchases, it double records many of mine, it also double records some for my dog and also records some for my dog that were not filled. I have called twice to talk to a manager about the double recording and was told “it will disappear in a few days”. Guess what, it never does. It doesn’t get fixed. The supposed savings number is total fiction!!.Version: 1.1.0
✓ Can’t login with my Google accountI registered with my Google account; however, I can’t log in with my Google account on the app but I can do it on the website. When I log in just using my gmail and password on the app, it tells me that the account was created with Google account but there’s no option for me to log in with Google!.Version: 1.1.0
✓ Why?This app really does nothing. The program is great to save money on prescriptions, but the app is worthless. Tried the transfer prescriptions feature and I still had to call the pharmacy to get them to transfer. It says I haven’t purchased anything, yet I have. Again, the RX Savings Club is great. The app is worthless and I’ll delete it so I can have that space back..Version: 1.0
✓ Very limited functionFails at the “Retailer App Requirement #1”: does the app offer the User any clear advantage or make life easier in some way? As far as I can tell, their website at krogersc does the same things - basically tout the savings club (which is a fantastic option BTW) and allow user to do drug price checking. I see NO ability to order refills through this app for example..Version: 1.1.0
✓ This App Needs More WorkConvenient for finding great prices on prescriptions, but the link to a price list locks up the app. You’re left looking at a pdf that can be scrolled up and down, but no zoom, no way out, nothing. Please provide an update ASAP!.Version: 1.0
✓ Can’t log inI signed up online using my google account “sign in with google”, but the option isn’t available on the app. When I tried to log in using my gmail and password it said that the account was created with google sign in and to sign in that way. Very frustrating!.Version: 1.1.0
✓ Can’t login through googleI registered with google but when logging in via app there is no login with google option. It won’t let me login except through website. UPDATE: Just tried to contact “advocacy team” just received someone who would send my issue “up the ladder”. So again...there is NO GOOGLE LOGIN BUTTON in mobile app. Therefore I can’t log in. Only way I can login is through the website directly..Version: 1.0
✓ Can't sign in - no Facebook SSOI signed up for this server on the web site and used the Facebook SSO option. But in this application they haven't added the SSO support for Facebook and Google. Why? Those should have been pushed in parallel. I can't use the app right now. The web site works better and is a reactive design for mobile. Please get an update out..Version: 1.0
✓ Can’t log inVerified that I do, in fact, have the login info correct through the website, but the app won’t recognize me. No, I don’t want to have to reset my password because of an app issue..Version: 1.0
✓ What? No way to refill using the app???All this app does is show your prescription card, show your prescription purchase history, and has a drug search. The PRIMARY reason I downloaded this app was to (I thought) easily refill my prescriptions with just a couple clicks.... like Walmart pharmacy, or Humana. No... there is absolutely no way to refill through the app or online. You need to call or go in store. Seems this BASIC task was forgotten. Please update this!!!!.Version: 1.0
✓ Not workingI have spent more than 45 minutes trying to signup using this app. Downloaded twice. I love that they have some great prices for members but it looks like I will need to try to find my drugs on the web site. Something tells me that will not work either..Version: 1.0
✓ The worst appProbably the worst app for a large chain i have ever seen. Have to constantly reset password and errors out when you do. Purchase history did not work until recently but still shaky. Call for help and they really don’t understand or really care. I see it was developed and last updated over 2 years ago by goodrx who Kroger has dropped. For a large chain you would think Kroger would care more..Version: 1.1.0
✓ PricesPrices are much lower. Although it doesn’t remember my previous purchases..Version: 1.1.0
✓ Great savingsIt’s definitely worth the money saving especially for myself. I have to see if it will be worth it for my family. BUT the app itself is worthless. It’s only function is to show you your card and then I have to log in every time, there is no way to add to Apple wallet which would be a basic help. Most importantly you cannot do anything on it, it’s hard to navigate to find prices, there is no way to refill (which I would think would be the point), my history never shows up. Considering Kroger has such a comprehensive grocery app one would think they would be on top of good chain on pharmacy app. At least on GoodRx I can save all my coupons and drugs. Kroger you are better than this!!.Version: 1.1.0
✓ Help this App!! Is this Kroger?This app functions like a teenager developed it after school. Please see Walgreens for how a useful pharmacy app should work. I can’t even see if prescriptions have been ordered, pricing, etc. We switched from Walgreens for the savings but the repeat calls to the pharmacy to understand status, history, future orders, etc, it may not be worth it!.Version: 1.1.0
✓ App needs workThe program is awesome. It saves me so much money. But the app needs some updates. Other apps like this notifies you when a prescription needs filled and lets you know by text that is ready. It is an ok app but it could be much better..Version: 1.1.0
✓ App Not WorkingI downloaded the app and it didn’t even open. Please fix. They just started advertising this program at my Kroger’s pharmacy. I’d love to recommend this app because the savings is better than anywhere else..Version: 1.0
✓ Tried once and price 90$ vs. goodrx price of 25$Difficult to Navigate on app. Previously goodrx said kroger member price was 12$ for my goodrx price of 25$. But now no mention of member price on goodrx. So I signed up for kroger member at 36$ a year to find the kroger member price is 90$. ( So i canceled membership , free in first 30 days) Still kroger pharmacy is mucho less expensive than CVS..Version: 1.0
✓ This app does NOT work.I’ve been on the phone w customer service agents and was checking one confirms that the version I have (joined KrogerRxSC in 2021) is broken with no plans or timetable to fix it. You CANNOT do anything on it-no refills, transfers, requests etc… I was told the best option is to go through your specific pharmacy location. It’s a complete waste and super frustrating..Version: 1.1.0
✓ Recent PurchasesRecent purchases don't show for me at all. Rest of the app works..Version: 1.1.0
✓ Every prescription was MORE money!I would think since they use the name GoodRX in the title they would be held accountable but apparently not! The Kroger discount price if I become a member again is for example 125$ vs good RX having it at the same Kroger for 32$... what a scam!.Version: 1.1.0
✓ App is Useless - Hire App Developer PLEASEThis app is useless and I am not sure why it even exists. The most basic function - refilling and ordering prescriptions - you can’t do. You can’t transfer prescriptions either. The app lags and will freeze and log you out so it’s always a gamble whether you can even open the app period. It’s not user friendly at all - we pay money for this program and a big part of the program is paying for the ability to access and manage your prescriptions, and you can’t do that. Kroger is partnered with GoodRX so I am not sure why they can’t just hire app developers and GoodRX staff so create an app that works and is user friendly. You also can’t add your card, that you pay for every year, to your apple wallet which is really inconvenient. This program has a lot of potential and it is a shame that the application created by Kroger is essentially useless and paying customers don’t have the ability to basic functions and tasks that should be accessible in order to offer the best or at least decent customer experience to ensure customer satisfaction. Really disappointed, I think this is a huge road block and reason new customers don’t join or switch to Kroger for RX. Kroger corporate should hire app programmers and staff to make the app worth using and utilizing..Version: 1.1.0
✓ Not only a bad app but a bad attitude from supportSo the app locked out my account and yes all my details were correct. I had to call to unlock the account and the woman on the phone told me well the app is really bad and never really works. She also told me it really doesn’t do anything. With staff like this why have a company. Rethinking my membership and might just switch to Publix for everything including my shopping..Version: 1.0
✓ So far, not so good...First, I spent a couple of hours researching and calculating to see if this would be a good deal for my husband’s prescriptions and we decided it would be a wonderful blessing as we are on a fixed income. I joined and my $36 fee was immediately deducted from my bank account. My problems are (1) in trying to transfer all of his Rx’s, the app won’t ‘pop up’ with the King Soopers I want to use even though it’s on the huge 43 page list of Kroger pharmacies. So there’s no way I can choose it to have his meds transferred. Also, (2) the app just wants me to join every time I open it even though I’ve already joined and have an existing account. And, as at least one other reviewer stated, (3) once you get on one page, there’s no way to get back to another page or where you were before! My husband has refills he will be needing very soon and it seems impossible at this point to transfer his Rx’s to our nearest King Soopers. These issues need fixed ASAP or I will be asking for my $36 to be refunded. We live in a rural area so it’s not easy to just run to the store to transfer. Help! Deb.Version: 1.0
✓ RIP OFF!!!I’m paying $20 for prescription and I sign u for Kroger’s membership because it says it will save me even more. I signed up and it the. Would let me look up my prescription, it’s $300!!!! Didn’t save anything! It made the price go up. #RipOff!.Version: 1.1.0
✓ What if I just want to refill a simple rx?And I don’t want to be a part of the savings club? I can’t even do that. I can’t around it? I tried over and over and finally gave up! Not a fan. Might transfer all my prescriptions back to CVS..Version: 1.1.0
✓ I’m not sure what the app is forWhat functionality does this app provide? I expected to be able to request an Rx refill but that doesn’t appear to exist. Seems like a lot of development for no real use. Please tell me I’m wrong..Version: 1.0
✓ Great RX Program, App NEEDS much improvement!!!! Please FIX THE BUGS!!If you don’t have medical insurance this RX program is a Godsend!!! If you do have medical insurance, it will save you a lot of money! I recently lost my health insurance due to increased costs. I take 10 prescriptions a month. The cost is around $200 a month. I’ve been using GoodRX as a discount program to offset the cost of my medications. My pharmacy told me about that Kroger discount program for $36 a year. The first month I saved well over $36 on my prescriptions therefore it paid for itself. I downloaded the app so I would have my prescription discount card before mine came in the mail. This way I could look up prescription costs. The app is very slow and definitely needs updating and debugging!!! Sometimes when you go to certain places in the app you cannot go back or return to where you were previously. Then you just have to close the app and wait for hours for it to reset. I only gave my review a two star because of the maneuverability of the app and the problems the app has. Please fix the problems. The biggest problem is when you open the drug list there’s no way to get out of it. You then have to close the app and wait for hours for the app to reset so you can open it and use the app again. Thank you in advance for fixing your app. Heidi.Version: 1.0
✓ Not useful appI am not reviewing the Rx plan. That has saved a great deal of money-I just requested refills, so I guess I will see what the amount is then. From my understanding-your first purchase is very low, but future purchases are more expensive. I’ll find out tomorrow. Now for the app. I find it useless. Yes you can search drugs and find out pricing. I want an app for my current meds, quick refill request and how much it will cost. I have to use another app for that and it’s even subpar. Get some lessons on Walgreens on how a pharmacy app should perform. I would love to know about my plan. When will it expire etc. just not a good, useful app at all.Version: 1.1.0
✓ DecentI would love to be able to see more from the app. Possibly, under purchases we could see more details on what your prescriptions were. It seems like it’s lagging behind. However, it does its purpose on showing me the amounts saved on my prescriptions..Version: 1.0
✓ Poor appKroger needs to fire all there programmers and hire new ones. The purpose of online shopping is to be able to make purchases. There is no way to reorder a prescription. Nor is there no way to have recurring orders. Sad!! So every month, several times a month I have call and wait for someone to finally answer. Sad!! Might have to go back to CVS..Version: 1.1.0
✓ Buggy appI used the app just fi e for awhile and am saving money on my prescriptions. However, it no longer works properly on my iPhone 6s. It starts and then goes away except it is running in the background. It also drains the battery. I can watch the percentage go down even after I have closed the app. It is nonfunctional for me at this point. This needs to be fixed for me to use it at this point..Version: 1.1.0
✓ The WORST !!Don’t use pharmacy Zero star can never prescriptions fill on time and you have to call follow up and go into for them to ever get filled ! The worst. !.Version: 1.1.0
✓ Would some navigation buttons be that hard?The app has no way of navigating it. Accidentally open the meds list oops, have to shut app down to get back to the Home Screen. Want to search multiple meds? Have to hit the top menu and start over every time. Also, don’t hit the wrong button while transferring prescriptions. Have to go to top menu and start the process from scratch. Great program absolutely horrible app!.Version: 1.1.0
✓ App is in need of workI think the app needs a user to be able to save the list of drugs they take. The user should be able to edit or delete the drug selected. It should also show the last time it was ordered. Need a way to log in with a finger print so that a password does not need to be typed. It takes to long if your at the pharmacy. I’m sure other users may have other suggestions..Version: 1.1.0
✓ Why is there a fee?I am really just trying to transfer my prescriptions to a Kroger store because it is closer to my home. That’s all. Why on earth do they want $36 for that?? Kroger is so confusing. Maybe I should stay with Meijier.Version: 1.0
✓ Can’t find appI downloaded this app today and it is nowhere on my phone (at least not where I can find it). I’ve looked in every single folder too. I have to open it from the search bar. Has this happened to anyone else?.Version: 1.1.0
✓ Terrible worthless appThe browser works better than this. You can’t even click in the password field without it scrolling to the bottom of the page. It’s as if there’s an embedded anchor link preventing you from logging in. That’s a terrible bug to have in a live app for a billion dollar company. And when you sign up for text alerts, there’s no confirmation. You click it over and over thinking the internet went out or something, before getting flooded with a backlog of texts when they finally go through. There’s dozens of other issues, but it’s a waste of time to go into detail about them..Version: 1.1.0
🙂 KrogerRxSC Positive Reviews
KrogerRxSC works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact KrogerRxSC.
⛔ KrogerRxSC Problems
