GoodRx: Prescription Saver Negative Reviews

GoodRx: Prescription Saver App Complaints & User Negative Comments 2024

GoodRx: Prescription Saver app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoodRx: Prescription Saver? Can you share your negative thoughts about goodrx: prescription saver?

GoodRx: Prescription Saver for Negative User Reviews

✓ Disappointed in goldBeyond disappointed in this company and the way I have been treated. I have had my RX canceled five times. What they don’t realize is that if you are not an advocate for yourself you won’t get your medicine. It’s a real shame that their technology is good from a consumer facing position but so is Pizza Huts. These aren’t pizzas, these are RX. There are no supervisors available and their contact is all done through emails with no way for them to call their partners that fill their RX on their behalf. They use a company called True Pill. When I called them they seemed confused as well too. The people that answer the phones are very nice. It’s interesting how they say you are being transferred to a human being. Wonderful, except they can give answers. The only call I got back was at 6:00 AM. Their software isn’t even good enough to determine that I am on the west coast and they should wait to call and not wake people up. Today is Jan 20 and my order was from two weeks ago and it’s still not filled. All they tell you is we are sorry for the inconvenience. Not delivering meds is more than an inconvenience. They should shut their ops down until they fix this problem. Pretty scary that they are operating in this manner..Happy fbookerVersion: 6.0.13

✓ App is good (but) Extremely disappointed with customer serviceThe customer service rep was not concerned with the issue I was having. She made it very clear that all she cared about was getting me to sign up for another month of the Gold membership. I happened to forget to cancel my free trial, which I didn’t even use during the free month, so I called the 800 number and was on the phone for 10 minutes with her. And even after everything was said and done, she said that she was sorry that she couldn’t give me a refund for the upcoming charge (of the free trial that ended). I’m assuming it was because she wasted her time trying to sell me something I was clearly not interested in. I DIDN’T EVEN USE THE SERVICE WHEN IT WAS A TRIAL, why would I want it now? I was trying to be polite and just let this go but this was just too much (10 MINUTES on the phone of trying to sell me something) for a $9.99 refund that I won’t even be getting back now. Nothing wrong with the app itself, but, customer service was NOT helpful, at ALL. 😑.Ladintellect13Version: 7.35.0

✓ Savings are from buying GenericI have been taking Synthroid for low thyroid for 30+ years. Thyroid medications must be taken in consistent doses at the same time (s) daily or the patient will experience side effects. Like many others I cannot take the generic alternative because the 25% variance that the FDA allows wreaks havoc from month to month as the dosages vary up to 25% above and below my prescribed dosage. A male co-worker agonized over his wife’s health issues for over a year. When I asked what her issues were, he said ‘it changes almost monthly. One month she is fine, the next she is depressed and tired, the next her heart is racing and she is angry and anxious. Plus her weight goes up & down so she is upset over that as well.’. Recognizing the symptoms, I asked if she takes thyroid medication & whether she takes generic meds.’. He answered yes to both. Long story short, his wife changed doctors, was prescribed Synthroid brand with a no generics stipulation and a couple weeks later husband and wife were happy. He continued to thank me regularly for the next few years for helping him get his happy wife back. Bottom line: choose brand vs. generic wisely..MollycoddledVersion: 5.3.7

✓ Bait and switchThe Costco in Memphis Tennessee doesn’t honor the price posted on the Bogus RX app even after telling me over the phone they do. After being informed over the phone by Costco that they would honor the price I told them to go ahead and fill the prescription. When I go to pick up the prescription I find that they would not honor the price however they did discount it some. It was the last refill remaining on the prescription and being tired of being misled and lied to I decided to give Kroger to shot at honoring the price. Of course Kroger like other pharmacies in the area I live in require prescription be transfers to them before they will give you a price. How convenient! And of course Costco counted the prescription I did not pick up as the final refill and there wonderful automated personal high-quality automated service text me and asked me if I would like for them to contact my doctor. I said yes and then ask Kroger to have the prescription transferred to them. That was three days ago and I still haven’t heard a word from Kroger. Kroger did admit to me that they have to have the prescription before they could give me a price and that it doesn’t always match what the app says that they will sell it for. More smoke and mirrors, more bait and switch. Don’t waste your time with this app!.MrhckttVersion: 5.5.19

✓ Prices have not been accurate onceWhile it is true that GoodRx will get you a much better price on prescriptions than you would get from The Cartel at full price, after using the coupons about 20 times, the price on the coupon has never been accurate in my experience. Most have only been a dollar or so higher than the coupon price, but a handful of times I have been told by pharmacists that the true price with the coupon is as much as 20 Times the price on the coupon. That was after downloading the coupon just minutes before trying to use it. Two pharmacists have told me that they have never seen GoodRx prices accurate at the point of sale. I use another app as well (won’t name because I don’t want to make this review appear to be an endorsement) and the prices have always been accurate. I will say that Mark Cuban Cost Plus Drug offers all my prescriptions at a lower prices and with total transparency regarding the price. I would encourage people to try MCCPD before resorting to coupons, and I would also encourage people to download other coupon apps..Nick Name (real user)Version: 7.0.19

✓ DisappointingI downloaded Goodrx in October 2022 because I was moving states and needed a temporary birth control refill. They helped me with no issue. Fast forward to August 2023 and I’m in need of a birth control refill again because I moved back home. The nurse I was connected with told me that legally they can only prescribe me progestin only birth control because I have migraines. This was not an issue/brought up in 2022. I asked if progestin only was less effective for treating PCOS because thats why I take birth control. She said it was. Then she proceeded to just end the chat support and never responded to me. I just wanted to know if I would be experiencing any amplified PCOS symptoms on progestin only. I still wanted the medication the nurse said I could have but again, she ended the chat support on me. I live an hour from the nearest Planned Parenthood clinic but thankfully they offer telehealth services now and could prescribe me medications the same day. Goodrx charged me $19 for an appointment where I got literally no help and the customer support email never responded to me asking them why the nurse offered me a medication, JUST to end my appointment and left me with nothing. I won’t ever use or recommend this product to anyone..LooniestNut14Version: 7.26.0

✓ What a workout to save moneyGoodRx advertises savings on drugs not covered by insurance and their pricing is lower than the cost of the drug to the pharmacy. One has to ask why would a pharmacy sign up to lose money. Big Y Foods pharmacy answer I found out was that they did not sign up with GoodRx. CVS answer was we will not honor the GoodRx price but they referred me to Walgreen who would honor the price but first needed the prescription to verify the price. They tried to have the prescription transferred from a Walmart pharmacy and had a problem but never contacted me. I called and they explained why they did not have the prescription. I told them how to fix the issue and reminded them not to order the prescription until they quoted me a price. I stopped by Walgreen’s pharmacy a few days later and found they ordered me the name brand drug for $1,000. GoodRx quotes Walgreens’ at $177. I declined the name brand drug and they then ordered the generic. While I was there I had the store clerk quickly verify the GoodRx price and he placed the order for the next day. I am puzzled why they couldn’t verify the price of the generic over the phone initially? But perseverance of multiple phone calls, confusion about prescription transfer, filling a prescription incorrectly but the end result was I saved $473. GoodRx is not easy but if you have the time and energy for quite a run around you too can save money with GoodRx..Full-Time-TravelersVersion: 6.0.43

GoodRx: Prescription Saver works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact GoodRx: Prescription Saver.