ADT Control ® Positive Reviews

ADT Control ® App User Positive Comments 2024

ADT Control ® app received 19 positive comments and reviews by users. Can you share your positive thoughts about adt control ®?

ADT Control ® for Positive User Reviews

✓ Ease of use & Content limitationsApp performance has been stable, responsive and generally easy to use. There is a significant gap however, with understanding app and system functionality. Examples: On the main panel screen there is an option to access help videos. Similarly the same option is available in the app but neither one offers comprehensive help. The app doesn’t link you to videos or isn’t even “smart” enough to know what system you have installed to link you to 40 or so different security systems. (On top of that the home touch panel doesn’t have any videos nor links to videos whatsoever. Instead it has a lame prompt that tells you to go look at their website. Conveniently, neither the app nor the website can point you to instructions on how to create scenes (which purportedly is a main, primary feature of the system). A little higher level planning could have gone into the app design to offer help on each feature listed. Pretty silly that it does not.PoppyG64Version: 4.19.5

✓ Simple but effectiveVery easy to use and does the job. Very happy with it. Love the remote arming feature. 🙂.BrennanUhVersion: 4.11.2

✓ ProblemEvery time I view a live video, the App gets stuck in the “live” video mode making it extremely difficult to set security using the App when I am in my driveway (whether same day or next day) preparing to depart. In other words, after the App is placed in live video mode, it refuses to move out of live video mode. So if am in my car trying to set security, it could take me ten plus minutes to force the App out of live video mode so I could set security. Very annoying and frustrating as I cannot view live videos because if I do, then the App will insist on staying in the live video mode (like it gets stuck there) and I will have an extremely difficult time getting the App to allow me to set security prior to me driving away. So I have to spend lots of time trying again and again for like 10-15 minutes until the App finally moves out of “live” video mode, and allows me to set security before I drive away. It’s now been doing this for like two months. Another issue, I took security off on arriving at my driveway, the App indicated security was turned off, I then opened my garage door and heard the alarm had been set off. Had to rush into my garage quickly to reach the security panel to turn security off (again). Nellie.Towel twoVersion: 4.19.5

✓ ADT: Great at collecting your money, terrible at helping customersI have ADT in 5 locations, the sales and install process were on point. I’m assuming because those are the items that have to be complete before payment. When it comes to simple help/service requests over the phone, don’t count on it. When it comes time to need help, expect to sit on hold for hours, get hung up on, and not get a call back. Sometimes I call and get friendly support with no results, sometimes I get neither. Either way, my system is useless to me due to lack of support. Maybe I’ll cancel the 5 locations due to lack of support and find a local company that cares about their customers..BadaasVersion: 4.19.5

✓ Most of the time I like the app.I gave the app four stars because it hangs up. It’s great that the app has the fingerprint recognition on iPhone. It’s great that there is a pin. What’s not great is when your standing at the front door with puppies waiting to go potty, you open the door only to hear the alarm go off, you have a toddler and these puppies that will happily pee in the floor if you walk away from them, and you already know it will take you longer now than that five seconds to make it to the keypad. What do you do? I reached for my phone and hit the app. Nothing happened. I wait a couple seconds....nothing. I close the app and open it again. It worked fine! I turn the alarm off, I take the dogs out, I think everything is fine. Meanwhile ADT is calling my husband, who was not at home. Then the police department showed up. When the seconds matter the app really needs to work! Outside of that, we probably use the app more than we do the keypad..Faith CrawfordVersion: 4.13

✓ Significant Delay with AppThere’s a significant delay between the app and my system. I’ve had two technicians comes to my home to check my panel and equipment with no issues found. The last technician had a chance to replicate the 5-10 minute delay with the app and said it was truly related to the app, which he couldn’t fix. Not only is this an inconvenience, it’s now a safety issue. I armed my system via the app the other night and it took 15 minutes for the command to transmit to the system. The app is also inaccurate. It’s saying my front door is unlocked when I manually locked it. I upgraded the system to specifically have automation and the ability to use the app. Can you all update the app?? This wasn’t an issue until February of this year. I feel as though customers should receive a discount until this is resolved (based on similar complaints I’ve seen)..0501 1322 19Version: 4.21.8

✓ Apps greatAlways works......so long as my bell Fibe network doesn’t crash Wish Ontario had Telus internet.Matt harttVersion: 4.11.2

✓ HelpHow do I change my door password??._abisaannVersion: 4.17.1

✓ I’m not giving your company any stars.I’ve ask for help and I get none. Two ladies have call and I ask for instructions and they say someone will call me on a certain date. I get no phone call. I ask for batteries for smoke detectors and when I receive them half of them are dead. The other one’s working for a month then they were dead. I get no support. But yet you people are more than happy to take my money every month. I’ve ask for help to reset my front door camera and to add my wife phone. No help at all. But yet I’m stuck with this crappy equipment. A window device activated last night for many minutes and I received No phone call to see if I needed help.? You people should be ashamed of yourselves for taking our money and giving us no help..Cashea LeathVersion: 4.21.15

✓ Safe and SecureI would recognize for anyone living alone this is best thing for feeling secure and especially at night. It lets me have a good night’s sleep. I would recommend at least a camera on each side of your house. If you heard a noise you can check your cameras without leaving your chair. This is the safety part. You don’t know what is out there. It could be so and you can call someone for help. If you were to go out and there is nothing you could still fall, no phone, no help. The ability to arm or disarm remotely is wonderful. Say I have it armed and someone you were expecting came to the door and had access to enter by viewing the camera you can verify it is the person you were expecting and disarm. Your gone for a few days and when you leaving you forgot to set the alarm you have ability to set the alarm. When I go to the grocery store, I can stay in my car and disarm thereby freeing my arms for groceries ..WuggiemanVersion: 4.21.15

✓ AlarmAlarm panel goes offline but all my other devices & services stay on. I can not call after 11pm to get through if my system doesn’t work, & even though I switched services, prepaid, have 2 accounts they keep charging me for a home I don’t live in & paying for 3 services. I got it resolved after 3 months of harassment calls, they cleared the fees, then charged me again & said I was past due on a previous account & that my current account services would be interrupted & would be disconnected. They have called me at 5 & 6 am multiple times to tell me my new account is ready to be serviced & a tech to come out, but I have no new account & that set up was 4 months ago. . I have documented all my calls. Now my service is down yet all my other devices are connected & can’t get through or set my alarm! What’s suppose to be peace of mind & was great for a few months, has turned into a pain in the &$$. Make sure you go with the company at not an authorized dealer, & while I pay more for a brand name I should have read all the reviews. I’m very disappointed..Meli JeepsterVersion: 4.10.11

✓ Very unhappy customerThis app was working great for a few months. Now I can’t use it unless I’m connected to Wi-Fi. Will not work with cellular data on AT&T. I’m so angry. ADT keeps saying it my phone. Funny all my other apps work fine including my ring doorbell. Nothing but problems. Ok, so after calling multiple times for help and tons of brainstorming I figured out why this app wasn’t working on cellular data. Simple fix! Hopefully I can help some people out and save them the aggravation. I went to settings on my phone. Then to cellular data. Scrolled down to my apps. Long behold ADT was turned off. Turned on and working perfectly now. No one suggested that. Kept saying it was my WiFi and cell phone company. Not the case:) Alexa now works with this app since I turned it on in cellular. Goto your Alexa app. Look for add security device. Choose ADT control. Yes, pulse website comes up , but just put in you ADT control password, not my ADT password. Two separate apps. And you got a connection:). I also turned Alexa off on ADT my keypad before I did this..Bahamama1231Version: 4.13

✓ Patricia WoltmanVery rushed and felt tension to get done so He needed to get the job done quickly so he could go home and prepare for his plans. The extreme disappointment of the installation was not been informed that I could have my monthly rates reduced by extending the contract. Do I have 30 days in which I can decide whether I want to keep this unit has no money in it have all of my money returned. The result of such a rushed install was the police had been up to my house three times, never really unnecessary calls. How do I understood the instructions better please let me know if my options as I’m considering on a D installing my ADT. I would like to add that Peter, my installer was very personable, and I felt very safe with him. I just didn’t say that I got all the information I need it for him for me to make the correct economic decisions..AngelshopministryVersion: 4.21.15

✓ Great customer service and good equipment.We just recently installed the ADT system. We put sensors on everything that opens to the outside. We installed cameras and listening devices. I have to admit the system is fascinating to me. I look at every time there is an alert/alarm. We can hear and see and talk to people in our yard, on our porch, etc. We have been able to communicate with county services, mail woman, contractors , etc., from where we are at. Fascinating. I suppose in the age of FaceTime and all the other multi media available today it should not intrigue me so. But I am hooked. 😛 The monthly rate seems high. But we haven’t looked at all of the services actually available in Macon. If you get what you pay for then we have a fantastic service. Recommended..AGrammie1Version: 4.21.8

✓ Camera is horribleIt is MORE common for my inside camera to NOT work. I had someone out to look at it and he had told me that this was the norm. If I would have known it was going to be like this I would have saved my money.I find it hard to believe I can view my front and back porch with no problem daily but the indoor camera doesn’t work. I work full time and I tried going to the support tab of this app and it kept circulating just like the camera in my house. I don’t have time to chase around someone to come and find a solution. There are other ways/services to be able to check in on your home during the day. Right now if I was asked about ADT, I wouldn’t recommend this service. Part of me feels like I made a mistake..VgykgftgVersion: 4.21.8

✓ Très appréciésJ’aime vraiment l’application merci ADT.Patout29Version: 4.13

✓ AlertsWith my recently installed system, I am not able to get my alerts thru my messages. I would always get an alert siren when motion or person was outside of my home or in another part of my home. This system only sends it to email with a short beep. You wouldn’t hear that if you were sleeping. This my 3rd system thru ADT & I always had the Pulse System, obviously this is not a Pulse & all my activity would send an alarm thru my messages. Very disappointed in this system & as I have to check my Email every morning to see if anyone is on my property. I should be made aware that there is a person or animal is on my property immediately!!! This is more of safety matter & a big concern to me. Tell them to put my Pulse back in or rip this system out, as it is not doing it’s job. Thank you, Diane Longo.SammyrescueVersion: 4.21.8

✓ Frozen image and unplayable videoThis is a message to the ADT app developers department. I’ve had my security system for about 4 months now. This is from an iPhone XS running on iOS13.7. I have 1 doorbell cam and 2 outside backyard cams. Everything was working fine up until 3-4 weeks ago. I have informed the ADT customer service and they’ve sent a tech to my place to try and diagnose everything. On the ADTControl app my RECORDED videos do not register well anymore. The audio from the doorbell works fine but the video is frozen(video actually moves at 12seconds only 1 frame). The 2 backyard cameras don’t play any saved clips at all. Everything works fine on the live stream. However ON THE COMPUTER, logging into the control center all recorded clips works fine. I have uninstalled and reinstalled the app two times already. Still a problem. I’m still giving you guys 5 stars still because I think this is just a bug you guys can fix, and I’ve been enjoying the system. Please ADT try and fix this if possible. Thank you..Jey T.Version: 4.13

✓ Malfunctioning cameraI have been an ADT subscriber for over 25 years. I have seen and experienced a steady decline in customer service. Technician support is a non entity when guidelines are followed to reboot camera systems. The technology maybe there but the constant malfunctioning leads me to believe ADT executives are unaware of issues for customers, and technicians don’t know what they are doing. Maybe it’s the new “quiet quitting”, just show up and expect to be paid for a visit poorly done. My camera has been malfunctioning since Mid August 2022. The earliest technician service appointment I was offered was September 19! I begged for an earlier, faster appointment. Three weeks without a functioning camera. Your company is a joke, laughable when it comes to service! Technician shortage? Perhaps. Figure it out and improve your “Service”..PrincessWaBeVersion: 4.19.5